Shaw Academy

I signed up for a month free trial. I attended a few classes and decided that they weren't for me (they were all prerecorded videos). I attempted to call and cancel, but the phone number listed just had this weird music playing. So I emailed on the 3rd and asked to cancel my account. This was well within the month trial period. After a few back and forth emails, my account was "cancelled" on the 10th. I was then charged $69 on the 11th. I disputed this, and they told me there was nothing they could do, even though I had done everything in my power to cancel my account, and it was still within the month period. I wish I read these other reviews before blindly signing up. I've just never had this problem before and can't believe that they're continuing to take advantage of people, especially during a time where many are unemployed and simply trying to better themselves. This company is a fraud.

I signed up for 4 weeks free plan but they charged me 69'99$ at the first visit to their website. They literally stole my money. Awful and can't believe it.

I was charged without my approval
I was charged $69.99 for a course before my 4 week trial was up. They called me the day before to remind me that my course trial would be up in 5 days but proceeded to charge me anyway. I looked for a number to call and all are disconnected. They only have a robot to speak to or email. RED FLAG when you don't have an active working phone number to speak to an actual human.

False charges on my credit card
Shaw academy is big scam. First, they saved your credit card information to start the 4 week trial pack. Then, they charged on your credit Carr without your consideration and your response. After that they denied to get refund and say you try to purchase this things, which you never tried.

Shaw Academy billed me US$12,99 for only clicking on a popup ad and refused to refund me.
I signed up (ID: they deleted my account from their database but my login e-mail was ***@outlook.com) for a trial course (28 days) on 06.19.2020 and took my first photography class on 06.22.2020. After attending the 2nd class I was looking to take the quiz and I clicked on "toolkit" by mistake (popup ad) and suddenly got a PayPal notification that I had been billed US$12,99
There wasn't even any information about what this toolkit about - no warning of making a payment, just an immediate charge.
The only way to cancel is by calling a toll number over the phone, but when I canceled mine there was no number to call.
They've already refused to refund me, but I won't give up.
I've talked to Preston and Renny, a guy from the support team, so far.
They've pushed me things like a credit to the value of $199 which can be used for your Certificate of Completion and also 3 remaining module toolkit and 1 hard copy diploma and 3 months of additional subscription.
I opened tons of tickets regarding to this: #XXXXXXX, #XXXXXXX, #XXXXXXX. I've talked to my bank and paypal too

I reached out to Shaw Academy regarding a accidental purchase of a toolkit while trying to join a class and they refused.
I reached out to Shaw Academy regarding a accidental purchase of a toolkit while trying to join a class and they refused. I explained that I wanted to cancel my trial due to my frustration with not receiving a refund as well as being inundated daily with emails and phone calls. Instead of canceling, they extended another 30 days. I expressed that I was not interested in another 30 days and they refused to honor my request. I receive tons of unnecessary emails and calls daily. While on the phone with one representative, I was being called on the other line by another.
I would like my money refunded for the toolkit purchase that I never used and I would like my membership cancelled.

Cancellation not processed properly, charged and refused refund.
I called to cancel within the free trial period but it appears that the cancellation wasnt processed correctly as I was still charged. I called to cancel again, and asked for a refund as per the issues above. The cancellation process is also very stressful, you have to call and it takes about ten minutes of listening to an increasingly immoral sales spiel. I am autistic and struggle on yhe phone. From an accessibility standpoint, the process is unmanageable, it took me five calls in total to repeat the cancellation process twice because the directions constantly push you to soend more money and stay with the company. It preys upon the vulnerable.

I was charged another 6-month subscription for my account that was already cancelled before my 1-month trial ended.
I have used this online learning back when I was on maternity leave as they had a promotion of 50% off for 6-month subscription. Before end of 6 months I decided to cancel my subscription but then they had 1-month free trial which I tried to take and later on finally decided to cancel it for good as I don't have time to do their lessons as I am back to work and busy with kids. Then I checked my current bank statement and I was charged another 6-month subscription for my account that was already cancelled. I emailed them regarding the issue, and the response I got was that they cannot find my email add in the system. They are asking for my full name and credit card again.

I am a 15-year-old kid. I signed up for a free trial and didn't realize I was signing up to be scammed. I was 1 day late canceling my membership and I was changed. They took literally all of my money! When I asked for a refund, they refused, saying it was "inconvenient" for their finance department to issue a refund. Terrible business, and extremely unethical. In addition, they continue to spam me with emails and texts. After reporting them as spam in my email, and blocking the phone number, they simply changed phone numbers and emails and kept on spamming me with "buy this, do that, pay us more money." Do not sign up with them, and whatever you do, do not give them your phone number and email.

My card was charged after I had already canceled the free trial
Within less than a week, I canceled the free trial, but a month later, May 2020, my card was charged by shaw academy, and AGAIN June 2020. I reached out but got no response to get my refund

I did the free trial advertised online and cancelled but was still charged.
I saw an advertisement for a free 30 day trial for one of their courses. I did that course and then missed the cancellation date. I called and cancelled my subscription so no further charges would be accrued. 4 weeks later I was charged for another 4 weeks subscription. I didn't use their services after the free trial and don't intend to use them any further. I simply want the money back that I rightfully own.

I signed up for a free photo class trial, had a horrible experience, asked for a refund, was never contacted back, and was charged again against will
I signed up for a 1 month photography trial class and immediately on day one was dissatisfied with the disorganization because the times I signed up for to take the class we're not when I was getting reminder phone calls and emails. Ie- I signed up for a 10am Saturday class and got an email and phone call at 7am saying the class started and I needed to reschedule. This happened twice and I reached out on the message portal where my frustrations were addressed by a robot who said things like "Way to be engaged in class. Keep it up". I clicked a link on the page thinking THAT would bring me to my first class and was immediately charged $35 for some kit I didn't want. I reached out to be refunded with zero success. I made sure to go through the steps of canceling my membership weeks before the one month trial was up so I wouldn't be sitting here writing this complaint. Sure enough I saw today a pending charge of $69.99 from Shaw Academy for a trial class which I had already gone through the lengthy steps to cancel my subscription to. Seeing all the reviews of this company, I had to write to the Revdex.com. I'm out $104.99 for a photography class I was never able to take during a pandemic. I want to be fully reimbursed and have written reviews and filed complaints now twice with Shaw. Please help!

In the interest of not losing this form I've already filled out, I will submit documentation if asked as I did not screen shot my bank account charges and am on my phone. Thanks.

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this company stole my money and endanger me in face of economic crisis by COVID-19
I signed up in this web site on May 28th because I though the courses look interesting and it was the only way to give a further look to the courses. In the moment of the subscription they give me a free 4-weeks trial during the time I will not be receiving any charges in my paypal account. However, the day June 23th, BEFORE THE FREE TRIAL EXPIRED, I cancelled my subscription and IMMEDIATLY an amount of 99.95 euros was charged to my credit card through my paypal account. I reported this as an authorized payment given the fact that I HAD JUST CANCELLED MY SUSBCRIPTION BEFORE DE EXPIRATION DATE. I will pursue legal actions against this company who endangered me by stealing my money in this critical economical time that we live due to Covid-19. DO NOT subscribe to this site.

I was contacted via phone about upgrading membership to premium. I was subscribed to a free trial. I told agent no proceeded to charge me anyway
On June 23, 2020 I was contacted by this company to expand my services. I had a free trial. Agent asked if I wanted to upgrade- I hesitated and told him no. He proceeded to charge my account anyway- did not provide transaction number or receipt. I asked him to refund it he said he wasn't able to do that. Only received an email

Wouldn't process my refund. Stay away!! Their policies are a scam. Many unhappy consumers as one can see by all these complaints.
I had emailed Shaw Academy to cancel due to not having access to a computer. I tried to do it on my phone but was unable to cancel as it does not have any option to do so in the phone requiring you to log on to a computer and do it. I never heard back from Shaw but then saw a charge for there subscription. Customer service continues to Make offers but I had told them again and again I am not interested and to give back full refund. Their policies are scam like. Stay away!!

signed up for free trial; discovered cancellation could only happen by phone, weekdays only. was charged before I could call to do so; refused refund.
I signed up for a free trial. prior to the end of that trial, I attempted to cancel but discovered that the company will allow cancellations to take place by phone and on weekdays only. because the trial ended on a saturday, I was forced to call the following monday. by then, the company had already debited my paypal account and now refuses to refund my money. I informed them that I would file a complaint if they continued to refuse, but that was not sufficient to get them off the mark.

The business charged me after I tried canceling my subscription.
I enrolled in the free 1 month trial for Shaw Academy evasive I wanted to see what their photography class was like. They harass you with phone calls almost every day and emails and there is no way to change a setting to avoid this. My last class was on Friday June 19, 2020. I wasn't quite done with the videos so I wanted to wait a day until I canceled. I went in and tried to cancel my membership on Saturday June 20, 2020 but was told that I was going to have to call them in order to actually cancel my membership but that their offices are only open Monday through Friday from 9-5. On Sunday June 21, 2020 I was charged $69.99 for another month membership. On Monday June 22, 2020 I called to cancel my membership and see if I could get a refund for the mistake. They canceled my membership but said I much email their support to request a refund. I got an email back from support saying that I did not cancel it by the end of my one month trial so I was charged and they directed me to the terms and conditions. However, no where in the terms and conditions that I saw did it say you must call them Monday through Friday 9-5 in order to cancel, just that it had to be canceled. I was given 6 months of classes, but with how much they harass you and how little I enjoyed the class I do not want to continue taking classes there.

I was charged $35 1 month after my free trial ended, even though I canceled my account with 12 days left on my trial.
I signed up for a 1 month free trial with Shaw academy. I canceled my account on June 9, 2020, with 12 days left of my free trial. Yesterday I was charged $34.99 even though I had already cancelled my account well before my trial expiration date.

Charged without warning for a service that I was cancelling.Their tactics are aggressive.

First I was harassed about attending classes and even after attending the class I was contacted multiple times informing me that I had missed the class. Classes were supposed to be an hour long, they started around 45 minutes and by class #6 were 15 minutes, not to mention the teacher speaks at a very fast rate. I was going to cancel today June 24th but was already charged without warning. This is their information on the invoice:
Shaw Academy LLC
***
***
*** XXXXX
Billing info:
Invoice # XXXXXXX
Invoice Date Jun 24, 2020
Invoice Amount $69.99 (CAD)
Customer ID
BILLED TO
***
SUBSCRIPTION
ID ***
Billing Period Jun 24 to Jul 22, 2020

I went to cancel the account today and was sent through a very aggressive process to cancel which was extremely off putting. I have read on different forums that this is pretty standard for them. I have contacted them and am awaiting their response. Although I am worried as most on reviews have said that they will not contact me regarding a refund. For an 'educational institution' this is completely unacceptable.

The free 1-month online course is a trap!
We tried the so-called 1-month free online course for our son. After one month, we don't think it's good for our son and wanted to cancel. Then we found our Paypal account was automatically charged $69.99 for no reason. Don't know how Shaw Academy/Paypal got this automatic payment setup without our authorization.

We emailed Shaw Academy, but without any response. We logon online and tried to cancel the membership online, it didn't work. In simple word, no matter what you do, they just don't allow you to cancel. Also they list some local phone number to contact, but never got answered.

We searched online and found numerous similar complaints reported online, not just us. So we don't know why how this company can still exist without any further investigation. It's a typical fraud company! Hopefully my Revdex.com complaint will help future victims.