Shaw Academy

I was charged$69 last week however I did cancel my services via phone the same day I subscribed 3 months ago.cant reach them
I am writing this in regards to their customer service. I was charged the amount of $69 for 3 months, however I did cancel my services via phone the same day I signed up. I wrote them email to get this all figured out and got nothing in return. I called and got nothing. So,I am at the cross roads as to what to do.They might be good at teaching, however , dealing with the student's issue, not so much

They charged $69.99 without notice and refused to refund the money.
This ticket #XXXXXXX

I signed up for the free trial and found no value in their contents. They charged me $69.99 on it later without any notification. They don't even send a receipt after taking my money. I realized three days later that it was charged. They intentionally make the cancellation process complex and it took three days to just hear back from Renny in the billing department saying he refused to refund the money.

I'd like to add receipt below but there is NO receipt that I got from them. I don't think that's how a seller should work.

I was fraudulently charged for a cancelled subscription on Shaw Academy.
I signed up for free 4 weeks trial on Shaw Academy website and within 1 - 2 days cancelled it on 24 April, I received email confirming the same.
On 16 of June I was charged for 69.99 USD.

On my attempt to contact company for explanations I received a rather entertaining answer that I " re-enrolled myself " right after cancelling my subscribtion because I checked some toolkit and certificate information. On which,btw, I have no email or any sort of information sent to me.. as if they tried to keep quiet so that I won't notice until my money are gone...??? Oh, they also proposed to give me access for 6 month "free of charge" for their courses... But who on Earth will trust them after what happened?!

I understood that I was a fool not to double check the background of this company before checking anything on their website.
Don't go for it, it's a total scam.
Extremely disappointed that I was so silly to trust my PP details to some unknown company, but than again.. a fraud is a fraud.

Very angry and frustrated.

PFA a subscription cancellation email received from Shaw Academy on 24 April.

Billed for Service not Provided and After Cancellation
I signed up for the Diploma in Financial Trading and Investment which began on May 18th. During the third week of the class I realized that the tool they asked we download and use for the class was not accessible for persons living in the US and I also notice a charge to my account. I immediately attempted to cancel my account through their app and through their website however I got a message to call a number. I called the number for 2 straight days and advised the representative that I could not afford to pay the subscription and I would like to cancel my account she assured me I would not be charged but that she would allow me 30 days to finish with the lessons.
I later checked my account again and saw where my PayPal account was charged when I contacted them they are telling me that they are unable to provide me with a refund. I have sent them several emails and they have offered me additional resources to which I have told them I am not interested and would just like to have a refund.

I signed up for a free trial class for Marketing online with the Shaw Academy. it was for 4 weeks, they charged me 34.99 before my trial was up.
I signed up for a weekly class. I signed up on a Friday 5/15/2020 but received an email stating that my first class would be 5/14/2020. The course was supposed to be free for 4 weeks free. I went on the site to end my subscription and the site doesnt have an option to select it, you have to contact them directly to unsubscribe. On June 11th my Paypal account was charged 34.99 3 days early. I immediacy reached out to paypal to end subscription and file a claim. I also have been in a back and fourth email exchange with the company starting the day after I was charged.

In the last email they said "I have checked with our financial team and for a possible refund. the refund is not convenient and will not help us or you" I'm at a loss I dont understand how they can charge me early, and then say its not convenient for them to give me my money back. I dont want the free services they offered in order not to give me my money back. I just want a refund.

Tried to cancel my free trial and couldn't get through to a live person or cancel online now they are refusing to refund my money.
started a 30 day free trial and only went through a fraction of the course. 2 days before the trial ended I tried to cancel online and when I hit cancel it prompted me to call their office to cancel. When I called I couldn't get through to a live person, I waited on the phone for an hour and finally hung up. I was only able to get through to a live person the day after the trial ended and they charged my account. I asked to cancel and for a refund. They told me to email ***@shawacademy.com to get my refund because they couldn't do it over the phone. I emailed them and got a response saying they won't refund my money because I didn't cancel in time. I find this to be very outrageous and now they rolled me over into a course that the customer service person told me she canceled. I keep emailing and now I'm getting no response.

No answer when trying to cancel my subscription for the last 3 weeks!
I signed up for a free 4-week trial to Shaw academy at the end of April. I completely forgot to cancel my membership before the end of the trial period and on May 27 was charged $59.99. I completely understand this charge since I am the one who forgot. However I have been trying to call to cancel my membership for the past 3 weeks and I keep getting a busy signal. I have yet to reach anyone and now have only until April 21st to get ahold of someone. I would like to before my trial period ends again and I am charged $59.99 for a class I NEVER TOOK, AT ALL!!! They should give you a number that actually works. I appreciate your help!

While trying to go back to a previous page on their site, a popup with a one click buy button appears right next to the back button.
While trying to go back to a previous page on their site, a popup with a one click buy button appears right next to the back button. It cost me $39.99 and have continued to email and message them, but said they will not refund the money that I feel they unjustly took. I had only even started the free trial about 10-15 minutes before that.

I signed up for a free trial of course on June 8th. My first login on June 10th charged $80 via incidental one click purchase, told no refund.
My free trial was initiated on the June 8th for a Stock Market course provided by Shaw Academy that I found on a Facebook Advertisement. On June 10th, I logged in for my first class using the mobile app that did not work at all. So, then I logged in using my phone to the website using my mobile browser. From there the session was extremely hard to interact with due to the website's terrible user interface for a mobile/phone browser, I ended up accidentally hitting the, mind you spam, one click purchases (no confirmation) for over $80. I just started the free-trial, why would I want to spend any money on my first login session? Additionally, the customer service argued that I should just keep the purchases and just complete the course. Arguing with a free-trial consumer to force them to spend money without trying out the product?Very predatory sales practice. I want my $80 back and I never will do business with or have anything to do with this company nor their courses.

Payment Method: Paypal
Purchase Date: June 10th, 9:00 P.M.
Payment Amount(s): $39.95, $39.95
Paypal Transaction ID(s): ***XXXXXXXXXXXC, ***XXXXXXXXXXX*
Paypal Invoice ID(s): XXXXXXXX, XXXXXXXX

I was charged for a class not attended. I thought it was closed when I received a refund for a toolkit I thought of purchasing but cancelled same day.
I have been receiving many solicitations for jobs, trying, etc. I looked at this from Shaw Academy and considered it. I did not sign up but considered purchasing the toolkit on 4/24/20. I immediately cancelled the toolkit and was refunded that same day. This is how they got my payment information. I never attended any class and considered the interaction was cancelled because I received my refund the same day. On 6/26/20 I was charged for $69.99 and I immediately disputed it. I contacted through email and they said they couldn't find me in their system. This has gone on for quite some time. They have finally recognized that I was charged and they refuse to refund my PayPal account.

Signed up for free trial, cancelled after 4 days, asked for refund as money took without consent and they refused
Signed up for four week free trial as advertised. Cancelled after several days as there was constant badgering by text, email and WhatsApp. Cancelled through the website portal and thought that was that. 26th May they took £50 out of my account...despite me never using their services at all. I reported this to Shaw Academy, although this was hard as the number didn't work and all attempts to contact failed. I finally complained and they refused to refund. In addition this breaches direct debit guidelines as I was not given prior notice to the money coming out therefore have reported to the bank.

This company charged a card and account that they should not have access too and will not refund me my money. This is THEFT!
On April 30th I signed up for a 4 week FREE trial. I used my cashapp card for this. I canceled the trial the very next day. I called the number they gave to call after canceling. THE NUMBER DID NOT WORK! I even emailed the company. They continued to try to charge my card (which did not go through). HOWEVER, on June 15th, this company somehow charged my PayPal account for $69.99. They have NEVER tried to charge that account. I'm not sure how they received that information because I did NOT put any PayPal info in because I don't normally use PayPal for anything but receiving money. PayPal says I had a contract with that company which again is NOT true. The card that was charged is NOT the card I authorized to be charged. They are refusing to give me a refund!

I've been charged for a toolkit a didn't ask for
I sign up to try the service, so I put my paypal account. While I was watching the first lesson, I've received on my cellphone a notification charging me $12,99.

When I searched, the Shaw Academy said that I clicked and submited for toolkit/diploma. But it's not true.

The website has lots of popups, and I'm pretty sure I didn't clicked on none of them, neither confirmed such transaction.

It was on June 8th. ID number #XXXXXXX. At the same day I contacted them through . After 2 days, they only answer they give to me it's that it is impossible to do the refund. They offered some courses or discounts that I don't want.

Shaw Academy offered 4 weeks free trial. Charged me £39.95 3 days into trial and refuses to refund. Thousands others are having the same issue.
On June 7th I applied for a 4 weeks trial with Shaw Academy. In order to do so, like many other companies, they asked for my payment details, to which I provided them with my PayPal.
On June 12th, I received a charge of £39.95 without any explanation.
I emailed them straight away, challenging the payment. They replied saying that I had bought a certificate, which is false.
By then I had only followed 2 classes, and decided to quit because it wasn't the course I was looking for.
I then decided to look them up, as it felt very dodgy, only to find out that many others have been hit by the same scam.
I therefore ask for a refund of what they charged, as well as for them to delete all my details from their system.

They took $40 out my account and offer a lifetime subscription for doing so instead of returning my money. Then after asking to unscribe they took $70
This company is scammers I signed up for a free trial which required a card info entry but if unsubscribe before the deadline nothing will be charged. Which was untrue because I unsubscribed and they took $40 out my account unauthorized. Had the audacity to offers lifetime subscription for the mishap. Then I requested to be unsubscribed again. Now they have taken $70 out of my account and once again they only sending out emails and there is no contact number for them. Stuff like this should be again the law and companies should Not be able to access your account if their business is not correctly in order.

Shaw Academy processed an unauthorized charge on my credit card and refused to refund the money although I did never purchased their services.
On 26/05 I joined Shaw Academy for one-free month course. Two days later on 28/05 they charged me about 70$. Then I tried to access my purchased course which they charged me but I couldn't. Simply they stole my money without any services. I sent them a message to refund my money but they denied they charged me or they know my account.

I was charged, despite the offer of 1 month free trial.
I have registered at Shaw Academy for 1 month free trial on June X XXXX. However, immediately my Paypal Account was charged 34.95$ CAD. This was against the terms and conditions of the free trial agreement.

I have contacted Shaw Academy support team by email right away. I provided my full name, phone number, screenshot of charged from my Paypal and bank accounts. The answer was that it is impossible to track down my information. Here is the answer

"We are still unable to recognise your email address in our system.

Please send us a new email using the email address*** you initially used when signing up and through which you have been receiving communications so that we can priortise your issue and respond you faster.

If you are unsure about the registered email address, please reply back to this email with the following details.

-Full Name(used at the time of registration)
-Phone Number(with ISD/country code) used at the time of registration
-Payment Receipt along with card last 4 digits or PayPal email address"

I provided the required information 3 times in separate emails , but the problem was not resolved

Shaw Academy processed an unauthorized charge on my card and refused to refund the money, even though I did not purchase any services.
I signed up for a free 4 week trial and read under their policy agreement that if I unsubscribe and cancel my membership within those four weeks, I will not be charged a thing. They made it extremely difficult to cancel my free trial! I cancelled one day after signing up because I had this gut feeling that something was fishy.
I went through the cancellation process online and then had to call a phone number to cancel. Everyone I spoke to was so rude, unprofessional, and acted like I was bothering them. I made it clear that I wanted to cancel my membership, and the person on the phone confirmed that I would not be charged. I never received an email stating that my membership was cancelled and that I was unsubscribed.

A month went by and I saw a charge for $69.99 on my account! I have tried contacting them and all they have done is say that they do not recognize my account and that according to their policy I will not receive a refund.

I started the free trial of 4 wks with them which I cancelled 2 days later. I received confirmation and they still charged me $69.99 they wont refund.
I started the free trial of 4 weeks. I didn't like it so I cancelled 1-2 days later. I took a screenshot of what it told me to do which it was to call and confirm which I did and then couple weeks later they charged me $69.99 and when I email them to refund because I had cancelled they said I didn't and they couldn't do any refund.
Trial started May 15, 2020
I cancelled on May 16, 2020 called on Monday because they only work Mon-Fri
I got charged June 11, 2020
I called them on June 11, 2020 the number that was on the screenshot was no longer working so it provided a different one I spoke with JP he stated that I needed to email them so I did at ***@shawacademy.com which I was email back by Renny and this is what it was in the email:

Renny (Shaw Academy)

Jun 15, 2020, 3:55:15 PM GMT+1

Hi ***,

Thank you for reaching out to us.

I have personally reviewed your account and found the following details:

The subscription has been initiated as 4-week free trial.
It was not cancelled during the trial period, so the payment was processed.
These terms are stated and accepted before account creation.T&C please see section 4 and 5.
We are unable to process subscription refunds unfortunately after the trial expiry, as per the terms and conditions.

However, we can confirm your membership is cancelled thus ensuring no further payments will be processed.

We are also providing you with 12-months access totally free of charge worth of $699, the least we can do is ensure you benefit from our professional certifications, so we can turn this unfortunate event in to a neutral, if not positive immediately. You will be able to complete the courses you initially joined and many other courses.

To log into your account and update your schedule with the days and times you prefer, visit here.

Thank you very much for your time and happy studying.

Kind Regards,
Renny

The payment was taken out of my paypal account
Transaction ID: XXXXXXXXHUXXXXXXU
Invoice ID: XXXXXXXX
This is the claim I opened with Paypal:
Case ID: PP-D-XXXXXXXX
Disputed amount: $69.99 USD
Transaction ID: XXXXXXXXHUXXXXXXU
Transaction amount: $69.99 USD
Transaction date: June 12, 2020
Seller name: Shaw Academy UK

I cancelled my free trial, received a cancellation confirmation email, but was still billed for the first month. Now they won't refund me.
I started a 4-week free trial with Shaw Academy on May 12, 2020. I decided on May 14 that the course wasn't worth my time. To cancel my free trial, I called the phone number they provided me and spoke with a representative. Before we got off the call, she sent me a cancellation confirmation email. My account was cancelled, and I wasn't going to be charged.

On June 9, I was charged for 4 weeks of using Shaw Academy services. When I tried to get in contact with someone, a phone number was no longer provided on their website. I sent in a form to their support email address explaining what happened. They responded 6 hours later saying that my account wasn't cancelled and they couldn't reverse the charge.

I sent a response. I also emailed their billing department. It's been over 24 hours and neither have responded to me. I just called my credit card company to dispute the charge. I sent them the cancellation confirmation, and they are going to deal with Shaw Academy directly. (Thank goodness for their customer service.)

I feel embarrassed that I got sucked into their scam. I don't want anyone else to have to go through what I am.