Shaw Academy

Shaw academy has been charging me AGAIN without permission, after telling me a month before that my subscription was cancelled.
They're not answering
Shaw acdemy has been really shady.
After I tried a first time last month to get a refund from them, I have been told a refund wasn't possible, but instead they were cancelling my subscription and offering me 6months free.
I have been charged again this month (june 11th 2020), the 6months free aren't existing, there's even trouble to access classes and they're not answering emails now. I have sent 5 emails so far, contacted Paypal, contacted them through social media, so far no answer has been given.
Just sounds like a bunch of lies and scam. I have seen literrally dozens of complaints for the same issue everywhere.
I lost my job 3 months ago due to covid 19, so my income has been affected too.

I signed up for a free 1 month trial and cancelled one day late. I reached out to the company for a refund and they denied the refund.
I signed up for a free trial period that was promoted through T-Mobile on 4/7/2020. When signing up, the website says that it will send you a reminder email 3 days before your free trial period expires. Well, they never sent that reminder email. I was charged $69.99 on 5/5/2020. I only saw the charge because my credit card sent me a notification, I never received an invoice/receipt. I reached out to Shaw Academy on 5/5/2020 (id number #XXXXXXX) and asked for a refund and explained that I could not afford this charge with the lockdown going on. I received an email back saying they would not issue a refund but will make sure that my membership is cancelled. I asked them to reconsider giving a refund because I really couldn't afford it with everything going on. Instead, they offered me 12 month access worth $699 and one complete course toolkit and e-certificates worth $199. It is very disappointing that they will not issue a refund of $69.99 after cancelling 1 day late as I cannot afford this.

Shaw academy refused to give me a refund of an unauthorized charge made to my credit card. I expressed that I'd never used this service before.
The fee assessed was $69.99 and caused my checking account to go into overdraft, costing me over $100 dollars. Upon contacting Shaw they told me I would not get a refund

Shaw Academy processed an unauthorized charge on my credit card and refused to refund the money even though I'd previously cancelled my account.
I signed up for a free trial of Shaw Academy and on May 8, called to cancel (prior to being charged anything for a monthly membership). I received an email (copy of email attached) that stated they had cancelled and were giving me 2 free months because of my loyalty (even though I'd only done the trial). Since the email states my membership had been cancelled, I assumed I wouldn't have to cancel again. Then on June 8 a charge went to my credit card for a monthly membership. When I reached out to them they stated that due to their terms and conditions, they couldn't give me a refund and that I hadn't cancelled my trial in time (even though I have an email stating it was cancelled on May 8 and I had 2 months free to use). The email below clearly states that the membership was cancelled and later states I would not be charged thereafter. I'm severely disappointed and frustrated with the situation. All I want is a refund but they keep offering me 6 months free or a year free service. I know if I accept it, I'll have to go through this again to cancel and possibly be charged even more money.

After having this happen, I started looking online and saw many negative reviews stating that a similar thing had happened to other people who'd used this company's services.

Unable to cancel trial.
A few weeks my wife an I thought it would be fun to attend Shaw's online classes together while in 'quarantine'. I signed up for an account for myself and one account for her. We attended some classes, but it wasn't really for us and we'd like to cancel.

While it's very easy to sign up and spend money via one click purchases (without any confirmation or giving a description of what it is that is purchased), it turns out you cannot cancel the trial at 'any time' as advertised by the business.

After an email, they managed to cancel one of the accounts via email, but not the one for my wife they demanded that I need to call (which only can be done during their business hours making it difficult for people who work those hours). The account under '***@yahoo.com' (student number XXXXX )was not canceled, instead of following my request they extended the trial by another 30 days.Once I called, they said that even though the credit card is in my name, I was not going to be able to cancel, my wife would have to be calling. She doesn't want to deal with these high pressure sales tactics and asked me to take care of it. We transferred the account XXXXX into my name.

When I called again to try and cancel the account that is now in my name, the person answering wasn't able to find any information at all for the account, my name, phone or email. She suggested we wait a couple days and try again then.

Everything seems to be designed to run the clock out until the trial automatically renews. There does not seem to be a way to remove credit card information.

I do not wish that either account renews. I wish to close them and have no further business with Shaw Academy.

Refund for services not provided
Ref # XXXXX, ticket #XXXXXXX. I signed up with Shaw Academy on June 11th via PayPal, they charged me $69.95 for the subscription. I proceeded to check it out and noticed I had to purchase additional items for example an online "toolkit" amongst other charges that I was not expecting. I tried to close out the window for the purchase of the toolkit and it automatically charged me $39.99 via my PayPal account. I did not agree to purchase the toolkit, nor did it prompt me if I was certain to purchase as most websites do. I canceled my subscription to Shaw Academy with 12 hours of purchase as I was not happy. I never viewed any of the courses or took advantage of their services. I reached out to their support team and all they tried to do was offer me additional "savings" and offers to keep me as a subscriber. I reached out to them again Samuel responded stating they were not able to offer me a refund with no explanation, but again offering me more savings and offers more of a scam than anything else. reiterating, I never watched any courses or videos. After realizing the extra fees from observing the website for 5 minutes, the only areas I explored on their website was to find out about cancellation and refunds. I did not take "advantage" of any of their services. I am appalled they were not willing to offer a refund for either of the subscription charge of $69.95 or the unwanted charge of the toolkit of $39.99.

After following the instructions on the website to cancel during my free trial period, they didn't process it and charged me. Refuse to refund.
I signed up for a 4 week class on sports nutrition. After 2 weeks, I decided I wasn't learning anything new and followed the instructions to cancel that were provided online. I called at 1117 AM on 5/29/2020 and was disconnected after 4 minutes. I called back at 1122 AM and was able to complete the cancellation according to the recorded prompts. The company didn't process it until after charging when the free trial ended and I reported it again because it became a case of fraud and theft. Instead of returning my money, they tried to say that there was nothing they could do because I didn't cancel within the window even though my phone records prove that I called the number provided to cancel and the calls are recorded. They've since refused to listen to me and have tried to bribe me even though I told them that I wanted me money returned. I've also reported it to PayPal because I was charged through them and they refused to help me.

Shaw academy has charged me for 69.99 CAD 3 times under different account name, while sending me emails asking me to come back and get a plan.
I joined a free trial, two days before the end of the trial I canceled it, I know this is correct because the day I signed up I put the requirement into my calendar to do so. After I canceled my account I then began getting emails about coming back and purchasing a plan, I ignored these.

Today I saw a charge for 69.99 CAD. I tried to find a phone number for them and the only one I found was disconnected. I then double checked my bank account, I have have Shaw take 69.99 from me three times, all under different names. Then, as I was looking into this I got another email asking me to come back and choose a plan.

Following this I log into my Shaw account for the first time in over a month and see that I am still listed as an active premium member, even after I have canceled and have been receiving emails asking me to come back.

Shut this place down.

It's unfortunate that you cannot leave a ZERO star review. Shaw Academy is a SCAM.

Shaw Academy uses deceptive practices in regards to "Free Trials" and one-click purchases. After signing up for the 4 week "Free Trial", I have lost $39.95 to a deceptive once-click purchase for their toolkit or certificate via a pop-up that completely blocked the course information page. You cannot simply exit out of the pop-ups. They employ the fault and deceptive practice of making it so that the "X" to exit out of the pop-up is the same as clicking on the ad itself. After clicking on the "X" to exit out of the pop-up, I found that it did not actually close out but that I ended up automatically losing $39.95 for a "toolkit". That in and of itself is worthless. I have also been inundated with text messages and emails to purchase more courses and the "diploma/certificate" for the course that I originally signed up for.

I have demanded a refund as well as canceling my membership. Only the cancellation of my membership has been addressed so far. I have filed a dispute with PayPal over the fraudulent one-click purchase, but so far that has been denied. I am now filing an appeal for that purchase. I am also contacting the credit card company through which the charge was done through PayPal to see if they can help with a refund due to fraudulent practice or at the very least, put Shaw Academy on notice for their fraudulent practices. I left a review on TrustPilot as well and only received an "automatic" reply from Shaw, where I then have to contact them yet again but through a different email address just so I can demand the refund that they owe me. Shaw Academy recruits a bunch of people from India to write fake 5 star reviews for them to try to cover up the actual bad reviews they get, and many of those reviews clearly are fake and make no sense. There are a bunch of 4 and 5 star reviews here as well, that I guarantee are fake as well.

As I type this, I have received 2 more text messages from Shaw Academy trying to get me to pick a plan and get "free" course material with it. This company is nothing but a SCAM. I will be blocking them via text and email, but not until after I get my refund back.

I canceled the membership in the free trial period. They still charged me $69.99. I asked for a refund, they refused.
I signed up for a 4-week free trial with Shaw Academy. Then I found out their contents does not meet my needs. So I canceled my membership on June 09, 2020, before the 4-week free trial ended.

There were several problems with Shaw Academy:
1, I followed the cancellation instruction from their website. I went through more than 3 menus on the website, pressed "I want to cancel" several times, but at last the provided a number you must call, then I tried to call multiple times, during their business hour, but nobody answered. I simply cannot reach them. I found there is a similar complaint from other person on Revdex.com, the case number is XXXXXXXX. Shaw Academy didn't solve the problem at all!

2. They charged me $69.99 on June 10. I tried to solve it with Shaw Academy first. I emailed them, explained the situation, and asked for a refund. They refused to refund me. They ignored my explanation that I didn't break the term and their cancellation process is not reasonable and not reachable. They repeatably tried to force me to keep using their subscription, which I didn't accept.

I believe it's a scam. They are fraudulent. They intentionally make it impossible to cancel the membership. This is completely unacceptable. Be aware, don't give your business to this company! Thank you!

I emailed the billing department since may and wanted to cancel. They agreed to issue a refund, but still charged me in may and june.
In May 16, I asked to cancel before my free trial ended. They agreed to issue a refund shortly after. I also cancelled my subscription right after. I have a screenshot from that day to confirm the cancellation. But I never received the refund in May and was still charged in June, despite thinking my membership was cancelled and never using it again. This is an unauthorized charge to my paypal and I would like ALL $70 back as soon as possible!

Shaw academy won't refund me my money when I couldn't cancel my subscription even though I submitted a query regarding the issue I encountered.
I submitted a query and explained why I couldn't cancel the subscription and have provided screenshots and numerous explanations on why I shouldn't have been charged. And still no solution, no refund. Shaw academy is a scam. They refuse to give me back my money and it makes absolutely no sense since their policies state you can cancel at any time however that is not true. They required a phone call where I had to provide a code and lucky for them they were closed on the weekends, therefore, I was charged the day after I submitted a query. I've been messaging them for a week now and have proven my explanations with screenshots provided. This is a fraud. I have never dealt with a dishonest scheme.

Misled to click 'Get your toolkit' and instantly charged $39.95. From day I cancelled I started to receive SPAM SMS msgs. from dozens of phone numbers
Your service was below my expectations and I had no intentions to continue it. I was charged $39.95 for something I didn't even need or even know what it was.
I reported this issue even to PayPal with pictures to prove it, your buttons covers more than 50% of my screen and link appears on 3 or more locations.
When I called you to cancel service it took me 30 minutes to skip all offers you give instead of option to cancel subscription and at the end, when you 'allegedly' terminated my subscription, SMS spam marketing messages started to arrive to phone number my brother is using currently. He called me to say that hes cyber bullied and depressed because of it! Just because of your awful, scam, unethical business practice.

Payment date: May 12, 2020 11:32:59 PDT
Transaction ID: XXXXXXXXWXXXXXXXY
Invoice ID; XXXXXXXX
Payment amount to be refunded: $39.95 USD

Taking money from my account despite cancelling my subscription.
I joined shaw academy on a free trial on XX-XX-XXXX and joined my first class on 08-05-2020. After this class I felt this course was not for me and called to cancel the subscription to which your employee agreed to cancel. I asked her to confirm if she had removed my details off of your systems and that you would not be taking any payments from me. She confirmed.

On 13-jun-2020 Shaw Academy took £49.99 out of my paypal account and had placed me on premium membership despite me having told them to cancel, WITHOUT authorisation. All payments should have been cancelled when I cancelled my subscription.

I have called them numerous times but their number is no longer in service. There is no way to cancel myself and they do not reply to emails.

I have never been to the website a day in my life then last night my card gets Charged for 69.99 which was the last money I had on my card. Help !!
My card was charged 69.99 on 6/14/20 @ 11:16 pm est time. I didn't notice the place it charged so I looked it up and it brought me to the academy website. I just want a refund of my money because I was obviously scammed somehow because I've never heard of this site and definitely didn't authorize this payment.

Don't even have an account, and was charged.
Charge on 13/06/20, for $69.99, Via paypal and my debit card. Invoice: XXXXXXXX

Shaw Academy took 2 back to back payments without permission. Refusing to issue refunds.
Signed up for free trial.
Tried cancelling website kept giving error and to contact support.
Contacted supportvia email as phone option has no live contact.
Roy at support confirmed he cancelled my trial.

Two months later (May 2020/June 1st 2020) Shaw acadamy took 2 payments out of my bank account on 2 consecutive days.

Contacted Shaw Academy via email as still no live phone support.
SA refused refund saying there was no documentation I contacted them.

Through over 20 emails with screenshots, and a claim with my bank filed against SA, I was told I would receive my refund.

They only refunded the payment they took at the end of May.

Contacted SA again. Recevied a reply saying that I only requested a refund for April's refund.

There was no payment taken in April. Only back to back last day in May, 1st day in June.

Shaw Academy is now refusing to reply. Which they did before until I filed a complaint with my bank.

Their main office in the UK and I assume their satellite officess, are currently under investigation.

Charged before trial period ended, website does not allow you to cancel membership within free trial and company refuses to refund me
I signed up for a 4 week free trial, and did not use it once due to illness. I was charged $69.99 before my free trial ended. I tried ending my membership online, and the website does not allow you. I requested a refund from the company, and they have refused. Since there email refusing, I have found other reviews from people also indicating that they have been charged before their free trial expired.

I was charged for services that I never purchased.
I started a free trial with this company and was charged $69.99 for classes that I never attended and never signed up for. I followed their steps to remove myself from being billed and also deleted my credit card information from their website and deleted my account. However, I was still billed $69.99 the following month. This company has no direct telephone and has not responded to complaints that I have made.

The company charged me without my consent. Their customer support is seemingly non-existent and my money is gone.
I signed up for a free trial with Shaw Academy and was prompted to give my payment information. I was then asked if I wanted any add-ons or extras. After clicking on a button that simply said 'Course Toolkit - £39.95' to see what it was, I wasn't shown any additional info and was instead charged immediately. There was no clear indication that I would be charged immediately and the company seems to make money from these underhanded charges.