Shaw Academy

I canceled services with the company immediately after discovering their deceptive business practices. Was charged $70 a month later after canceling.
On May 11, 2020 I signed up for and project manager course. Once I discovered that the service did not fit my needs, I am mediately one hour later went to cancel the service. The call was recorded and I have email correspondence with them.
The representative promised that all services have been canceled even after trying to sell me on keeping the service, I rejected and said no please cancel all she confirmed you do not have a subscription with us any longer. One month later June 12, 2020 I was charged $70 to my account. I'm mediately emailed Shaw Academy to ask what was going on and request a refund. The response was that I had a trial with him and within their terms cannot be refunded. They proceeded to return an email to me stating that they would gladly give me $339 for the services in a six month free subscription to continue the service which I have never used. I responded back via email that I do not except their offer for continued services and a refund is the only acceptable outcome of this interaction. I will be talking to the attorney general and submitting a lawsuit If they do not process my refund. It is not the money I care about it is the deceptive and shady business practices that I stand against and will stand against the rest of my lifegif they do not process my refund. It is not the money I care about it is the deceptive and shady business practices that I stand against and will stand against the rest of my life.

I cancelled my free 4-week course over the phone and was still charged.
I signed up for a free 4-week course with Shaw Academy on May 6th, 2020, I set a reminder to cancel before the 4-weeks was over so I did not get charged, and I did so but in order to cancel you have to call them. After speaking with a representative, I said I wanted to cancel and make sure no money was ever going to be taken out of my account. She continued to try and sell me programs, and said she signed me up for a free course. Before the conversation was over, I made sure and asked her multiple times that I was not going to be charged anything, ever for this because if so I did not want it, and she assured me that everything she was giving me was free. Come to find out, it was not free and my account was charged $69.99, which I clearly did not authorize. I have tried to send countless emails in regards to a refund and have gotten zero response back.

I cancelled my subscription and have still been charged
I took a free trial online course with Shaw Academy in May. I didn't like the course so decided to cancel the free course so I wouldn't be charged. I tried to do this online on the site, but it advised to call to complete my cancellation. I called on the 13th May and spoke to a very pushy customer service rep who kept trying to get me not to cancel. In the end I had to be quite assertive and I say I'm not interested in the course and just want to cancel the subscription. I was then told over the phone that this had been cancelled and no further action was required. I then noticed 3 days ago that £49.99 was taken from my account. I tried to call the number I phoned when cancelling but the line is no longer in use. I then emailed the company and have sent screenshot of my cancelling online and my call log of calling to cancel. And they are saying they have no record of this

originally started okay, forum etc.
- cannot reach a live person if needed re: acct issues
- if you do, only somewhat give an answer, but issues not resolved
- CHARGED extra as if starting Module all over again
-had already paid for tool kit and e-cert plus over charged out $114.00 so far...all in less than a week

Don't don't don't

Oh, they send you email for reviews. If you click on anything less than 5 stars it automatically directs you to them. If 5 star then to Revdex.com. They are not worthy of Revdex.com positive rating. I tried communicating with them... I gave up and I have worked in C/S!!!

Misleading sign up offer, failure to notify customers of future payments, and they didn't send an invoice of the money they drafted 5 days early.
I signed up for Shaw Academy after being emailed for a free course offer. Not a free trial of which you will be charged after a designated time, but a free course offer. I assumed it was asking for my credit card so that I could pay for the certification after said free course As was expressed, but instead, they linked it to a membership without my knowledge. After signing up, I decided to not engage with any course information given that you have to pay just to access the course materials (which they don't tell you prior to signing up). I'd been meaning to delete the account altogether when I noticed they charged me $49.99 without my knowledge and no invoice of payment (and 4 days earlier than when my free trial ended). I contacted customer service about the issue and they claim that I was aware of all fees and payments prior to signing up so the best they can do is offer me a few months of free access (which they would still benefit from because I'd have to buy the course materials in order to do anything). They also violated their own rules by charging me BEFORE the end of my trial period. I made it clear to them that I was unhappy and would simply like to be refunded for services I didn't even try nor intend to. I didn't download or open anything, and I didn't attend a single class.

Jumping through hoops to cancel subscriptions.
I have tried to cancel my membership multiple times. To cancel this, Shaw Academy forces you to call their customer service as the last step. However, the first several times that I called between 9-11 AM EST, I received only elevator music. No instructions or automated voice played. There was only one ring then endless elevator music. The next two times I called the number given, I received a notice that the number is not accepting phone calls. This was at 1 PM EST, and the Shaw Academy website says that the number is available from 9 AM - 5 PM EST.

Membership that is impossible to cancel. The company charges your credit card without the option to easily opt out.
I am trying to cancel a membership that I was charged for without my consent. I tried cancelling the membership, but the process is anything but easy. It's impossible to cancel online. The wait on the phone is lengthy and calls just drop.

Shaw Academy offered a trial. They collected my credit card info. I contacted them to cancel my account in writing. They charged me 69.99 anyway.
Shaw Academy operates with either grossly incompetent or downright fraudulent business practices. I authorized access to my credit card for a trial offer. Under the terms of the agreement and per instructions on their website, I requested cancellation of my account. The refund sequence on their website ends with a final step to call a phone number. Nobody answers and there is no message. I emailed their account support department and they claimed to not have my email address in their system. This is false. I used my email address to log in to their platform. It is clearly stated on the website that customers will not be charged if a request to cancel is made before the trial period ends. I have a clearly documented attempt to cancel my account and I want my money refunded immediately.

I wanted to check out my course certificate they were advertising and wasn't aware of the 1 click charge and they refused to give me a refund.
I wanted to check out my course certificate thing that were advertising unaware that it would charge me $40. Date purchased June 8th, 2020. They refused to refund me so I cancelled my account due to the shady business practices.

Very difficult to cancel subscription
I signed up for the trial and realized I didn't have time to finish the course in the free trial time period. So I decided to cancel. I had to confirm my cancelation on several different forms. Where I finally was met with a phone number and a student number that I need to call in order to cancel my subscription. I called the number and was immediately answered with hold music. I was on hold for 20 minutes before a gentlemen finally picked up. To where I spent around 10 minutes telling them to cancel my account or delete my account. Finally it resulted in me actually yelling at them to cancel my account. To which the rep answered is there anything else I can help you with, no and then he hung up on me. So I am not even sure if my account is cancelled or if they are going to charge me at the end of the trial.

I subscribed a free 4 weeks online course but I was immediately charged instead of being enrolled for free and cancelling the subscrip. is impossible
I just followed an ad on Instagram, for enrolling in free 4 weeks online course. It was clear in the ad and subscription process that I was going to be able to cancel my free subscription at any time, in an easy way, before the end of the free month and not being charged of 69,99 USD immediately, neither after cancelling the subscription by the end of the four weeks. What I've found though, after I enrolled, is that I was immediately charged through my paypal and credit card of 69,99USD, plus 1 dollar for I don't know what, and also, I've found that cancelling my subscription is impossible, since after a never ending flow of pages where I was asked 1000 times if I really wanted to cancel the service, I ended up on a page where this company asked me to call a number for cancelling my subscription, only way possible, and that number doesn't even have an automatic responder, just music, never ending music, no one answers, never.
So, I was immediately charged instead of having a course for free for four weeks, and I can't cancel the subscription.

Cancelation of the free trial period was a joke!
I signed for the 14-day free trial period and wanted to cancel on Day 3 as my availability has changed. The cancelation link is devious: small print under the big messages that kept asking me to continue. Some numerous screens with similar messages later, it directed me to a final screen that appears at the bottom of this complaint. I also attached a screen shot for your reference.

I called the phone number listed during the business hours. 3 times. And, there is only some string music with no greetings whatsoever. In fact, I am on yet another call on June 11 as I write this complaint. No one answers the phone.

I emailed their support email address requesting to cancel. Sure enough, nothing meaning except for some default messages that actually told me that I had purchase something and requested me to go ahead to activate the access.

17 minutes and 30 seconds later, someone finally answered the call. She was polite, patient apologizing for the confusion and long wait and emailed me the account cancelation after offering me free access and certification for the course which I declined.

Judging from the over 66 complaints filed with Revdex.com, I sincerely hope this company can improve their poor business practices if they truly want to stay in business.

***

As mentioned above, below is the context from the final screen of my account cancelation for your reference.

Confirm your cancellation

We're sorry you're thinking of leaving us.
To confirm your cancellation you are required to call the number for your specific country provided below. Our business hours are 9am - 5pm EST Monday to Friday.

Country Number:

US

+X XXX XXX XXXX

Student number:

You will need to reference this number during that call.

XXXXX

Advertisement stated Shaw Academy 4 weeks FREE trail.
Required Card but would NOT charge till AFTER 4 weeks.
Charged 3x Over draw Bank & bounced paym
Shaw Academy offered 4 week FREE online study.
I signed up 06/07/2020.

They were COMPLETELY UNRESPONSIVE.

The advertisement that I saw, and that drew my attention, was for Graphic Design.
I was actually MORE interested in the Adobe Illustrate course and Video Making.
I asked If I could join those classes also, or instead, on the chat, in e-mails, Looking for ANY way to contact them. No response.

Questions NOT answered "LIVE" online!

Part of their advertisement states that attending the classes ONLINE will get your questions answered live, immediately, interactively, directly. I attended the FIRST class, but there was only a bot, "Morpheus" that answered, and continually asked me to RATE the answers. Which was very distracting!

His responses to my questions were "Good Job" and "Great participation" and completely nonsensical phrases like that.
Finally another student (i guess) typed something in the chat, and his name was George. I typed "hello George"
To which "Morpheus" ran interference saying: "Well done" to me.
Eventually I managed to ask a question in such a way that Morpheus typed:
"I do not know the answer, would you like to ask that to the other students?"
...or something like that
When I responded "Yes" it typed out differently, which leads me to think all the other questions were never put to the class AT ALL! Neither did the lecturer respond.
Finally someone, who I think was another attendee, said that the classes are pre-recorded and there is no response from the Lecturers.

No class recordings to watch again as advertised!

Since I got no answers to my questions in class, I remembered that Shaw Academy advertised everywhere that you (students) can watch the recording of the class repeatedly as many times as you like. When I tried to do that, it turned out that you can only re-schedule the class not play the tape and stop and rewind if you need to.
Therefore the second time around it was too fast again, and again I could get no answer to my questions.

Unauthorized charges and Bank charges.

Then, suddenly, out of nowhere, I received text messages from my bank that my account was overdrawn and the bill pay that was set up for my car was denied and I was charged overdraw fees on top of all that! It turns out Shaw Academy went ahead and took 3x $39 from my account! Without authorization!

When I signed up, they required a card, saying, unless I cancel at the end of the FREE 4 weeks, they would automatically charge me a monthly fee. I entered the card details in good faith! Now they cost me all this extra, without giving me the FREE MONTH that was advertised!

Therefore On 3 accounts Shaw Academy has claimed ONE thing, but not delivered or delivered something ELSE!

I have cancelled my free trial subscription in due time yet there is still a section showing a monthly-bill I'm 'subscribed' for
June 10: subscribed and gave card details to Shaw Academy for Graphic-Design course
-stated I had 4-weeks free and will not be charged if I cancelled my membership in a timely manner

June 11: Managed to join one class on this date and decided to cancel membership.
-I dropped out of the course and cancelled my membership.
-At this time, my membership status is "non-renewing'
-Received email 'Cancellation confirmation." from Shaw Academy
-Checked 'Manage Payments', to see I still have a billing subscription that will be cancelled on July 8th.
-I have not found any way to manually revoke my membership and/or delete my account permanently.

I do not consent to this billing and wish to prevent it before I am being charged.

This company makes cancelation the most difficult thing.
I tried to cancel my subscription however at the end they gave a number to call which is not working. When I call the number all I hear is background music.
(+X XXX XXX XXXX)
I just wanna easy smooth cancelation as much as smooth subscription. This is the worst subscription service I've ever had.
Why would I need to call to cancel.

Misleading and Sketchy, stay as far away as possible! SCAM!
I signed up for a free project management course and everything seemed fine. While checking my schedule my page wasnt loading so I started clicking on the page like a madman, happened to load and all of a sudden I see I misclicked on purchase a hard copy of my diploma one click buy. Considering they take your credit card information when signing up for the "free" course I tried closing the page but it was too late. They charged me $60.00 for a copy of a diploma for a course I had yet to take the first class for. Submitted a request on their support page and have yet to hear back. Tried cancelling my course and membership and it took me through 8 pages asking "Are you sure?" before I reached the final cancellation page. To my surprise it was a prompt telling you to call their 1800 number to cancel.Finally spoke to a representative named Zante who told me she could cancel the membership but couldn't do anything about the $60.00 charge.

To sum it all up, the entire company is extremely misleading and sketchy. There's multiple post on google stating they are a scam and like to charge peoples credit cards on accident. The fact that they make you go through 8 pages just to cancel and then tell you "Call here to cancel" is extremely inconvenient to a customer. Not to mention, the 3 pop ups that are constantly on your page at all times for the one click purchase for stuff thats really not needed for a free course. To top it off, when you finally call their number, they have no IVR stating who you are even calling. Its straight to the hold music and they like to hang up and act like they cant hear you. Had to call 3 times in order to finally reach someone who tried and failed miserably to help me. For all people considering this company, stay as far away as possible!

Hopefully this complaint persuades them to give me a refund!

I want to cancel my membership and delete my account of Shaw Academy.
I would like to cancel and delete my Shaw Academy account immediately before my free-trial period has ended.

I sign up Shaw Academy on June 2, 2020.
When I sign up, I was required to register my credit card information. And they said that the first 30 days are free trial period. On June 10, I decided to cancel and delete my account.

When I tried to cancel my account online, there was a message;
"Confirm your cancellation
We're sorry you're thinking of leaving us.
To confirm your cancellation you are required to call the number for your specific country provided below.
Our business hours are 9am - 5pm EST Monday to Friday.
Country Number:US +X XXX XXX XXXX
Student number:XXXXX
You will need to reference this number during that call."

However, nobody answered and there was a loop op music when I called the number.

I want them to cancel my membership before I get charged. My student number is XXXXX.

I was charged for services while still within my trial period, after confirming with a rep that I would not be charged.
I called Shaw Academy on May 27,2020 to complete the last step of cancelling my 4 week trial membership, 10 days before my membership was set to expire. I spoke with Werner Plyman, on May 27,2020 who convinced me extend my trial period for an additional 30 days, FOR FREE. He also added in free tool kits and other perks, FOR FREE. Well. 10 days later my card was charged $69.99 AND $1.50 on June, 6, XXXXX. I have email confirmation from Werner Plyman of the above mentioned.

After being charged, I attempted to contact Shaw University via the phone number listed in the portal. Which is a complete different number than the first time I called to cancel. This phone number does not ring, and automatically gives you busy music when you call. I attempted to reach back out to Werner Plyman, but I have not received a reply, and the name under the said email account is now JP Hinrichsen.

Taking payments for services we were advised would be free.
Hi, we subscribed to the four week free course, but decided to cancel straight away. Telephoned cancelation department and was advised that because we wanted to cancel due to the extra charges for the toolkit and ecertificate they would provide them for free. Upon checking, were were charged £39.95 each for these. A total of £79.90. After multiple emails back and forth, we were advised that instead of refunding we would have three months added on to the membership for free. A week later the monthly membership of £49.99 was taken out of my account. This brings the total of payments you have taken for services we were advised would be free to £129.89. Multiple emails later and still no sign of a refund, only advice that we signed up to the service therefor the payments would not be refunded. I would like a full refund of all of this money.

I called to cancel and the employee would not let me, saying he would add me to the course for free. They still charged $70 and won't respond to me.
On may 13th I called and talked to denver j*** to cancel my membership which was a free trial at the time. He would not let me cancel. Instead he told me he would add me to the program free of charge. I have an email from him for proof. I asked him several times to assure me I would never be charged and he confirmed. I was charged $70 a couple days ago and when I email customer service I got a response saying they wouldn't issue a refund. I told them I had proof that I was told I wouldn't be charged and they won't respond now. I also tried contacting Denver j*** directly and he didn't respond either.