Shaw Academy

Very difficult to cancel subscription
I signed up for the trial and realized I didn't have time to finish the course in the free trial time period. So I decided to cancel. I had to confirm my cancelation on several different forms. Where I finally was met with a phone number and a student number that I need to call in order to cancel my subscription. I called the number and was immediately answered with hold music. I was on hold for 20 minutes before a gentlemen finally picked up. To where I spent around 10 minutes telling them to cancel my account or delete my account. Finally it resulted in me actually yelling at them to cancel my account. To which the rep answered is there anything else I can help you with, no and then he hung up on me. So I am not even sure if my account is cancelled or if they are going to charge me at the end of the trial.

I wanted to check out my course certificate they were advertising and wasn't aware of the 1 click charge and they refused to give me a refund.
I wanted to check out my course certificate thing that were advertising unaware that it would charge me $40. Date purchased June 8th, 2020. They refused to refund me so I cancelled my account due to the shady business practices.

Shaw Academy offered a trial. They collected my credit card info. I contacted them to cancel my account in writing. They charged me 69.99 anyway.
Shaw Academy operates with either grossly incompetent or downright fraudulent business practices. I authorized access to my credit card for a trial offer. Under the terms of the agreement and per instructions on their website, I requested cancellation of my account. The refund sequence on their website ends with a final step to call a phone number. Nobody answers and there is no message. I emailed their account support department and they claimed to not have my email address in their system. This is false. I used my email address to log in to their platform. It is clearly stated on the website that customers will not be charged if a request to cancel is made before the trial period ends. I have a clearly documented attempt to cancel my account and I want my money refunded immediately.

Membership that is impossible to cancel. The company charges your credit card without the option to easily opt out.
I am trying to cancel a membership that I was charged for without my consent. I tried cancelling the membership, but the process is anything but easy. It's impossible to cancel online. The wait on the phone is lengthy and calls just drop.

Jumping through hoops to cancel subscriptions.
I have tried to cancel my membership multiple times. To cancel this, Shaw Academy forces you to call their customer service as the last step. However, the first several times that I called between 9-11 AM EST, I received only elevator music. No instructions or automated voice played. There was only one ring then endless elevator music. The next two times I called the number given, I received a notice that the number is not accepting phone calls. This was at 1 PM EST, and the Shaw Academy website says that the number is available from 9 AM - 5 PM EST.

Misleading sign up offer, failure to notify customers of future payments, and they didn't send an invoice of the money they drafted 5 days early.
I signed up for Shaw Academy after being emailed for a free course offer. Not a free trial of which you will be charged after a designated time, but a free course offer. I assumed it was asking for my credit card so that I could pay for the certification after said free course As was expressed, but instead, they linked it to a membership without my knowledge. After signing up, I decided to not engage with any course information given that you have to pay just to access the course materials (which they don't tell you prior to signing up). I'd been meaning to delete the account altogether when I noticed they charged me $49.99 without my knowledge and no invoice of payment (and 4 days earlier than when my free trial ended). I contacted customer service about the issue and they claim that I was aware of all fees and payments prior to signing up so the best they can do is offer me a few months of free access (which they would still benefit from because I'd have to buy the course materials in order to do anything). They also violated their own rules by charging me BEFORE the end of my trial period. I made it clear to them that I was unhappy and would simply like to be refunded for services I didn't even try nor intend to. I didn't download or open anything, and I didn't attend a single class.

I was not notified free trial was ending and when I was charged they did not send a receipt detailing the charges
I signed up for the free trial and I was never notified that the trial was ending. When it did end I was automatically charged a total of $69.99 (which means I now have to choose between food and bills given the current situation.) On top of being charged such a large amount I was never sent a receipt of the charges - I got no notification what so ever that they had withdrawn the money or for what. When I saw the charge in my bank statement I thought it was one of my other bills as it had no name attached to the charge until much later. This is a very shady way to do business. On top of all of this when you go to cancel you no longer have access to the courses - I wanted to cancel my membership ASAP so I wouldn't be charged again, but because they also don't give partial refunds that means I would be paying $69.99 for literally nothing.
I tried to contact them through their customer service but Shaw Academy has not responded to my request for a refund through their site so now I'm forced to take it here.
I really need this refunded - I had planned to use shaw academy when I was in a better financial position but I simply can not afford the expenditure due to losing work durring current pandemic situation. I was looking to try to gain a bit of knowledge to help me out with their free trial and now all I have is a bad taste in my mouth and the feeling of being ripped off.

I started a trial learning course with this company and canceled before the trial period ended.
I started a trial learning course with this company and canceled before the trial period ended. They proceeded with charging me $69.99 and still attempting to charge my card to date. I canceled the scam within 1 week of signing up.

Canceled before free trial still got charged. Called and emailed but no response and can't access their app they make it really difficult to cancel.
I signed up for free trial because someone in a group I belong to suggested it for learning photography. I set up a reminder of their app to notify me before trial ends because they offer this option, I never got the reminders. I tried contacting them the next day my trial ends to get a refund but they make it really difficult to do it. I emailed them and called them but have no response back. Now I'm afraid they will charge me every month without my consent.

Shaw Academy take money from my credit. which was expired, without my authorization. They don't refund after I sent the request.
My registered email is: ***@gmail.com
My student ID is: XXXXX
Date of charge: May 26,2020
Amount: $359.88

May 1, 2020. I logged in to Shaw to cancel my plan before the end of 1 year subscription. At that time, they do not have the cancel button, but another button to tell you that it's not the time for your cancel. It shows they will remind me when I can cancel. Since the credit card on file(my husband's) was expired on Oct 2019. I thought they won't charge it without my permit.
Jun 1, 2020. When my husband check his credit card record, Shaw processed the payment on May XX XXXX.
I logged in to my account, I found they the cancel button at that time.I cancelled it right away. And email to Shaw for the refund.

They replied me at the beginning, explained that they can not do the refund after the free trail they offered. However, I never used the free trail, and even don't know I have free trail. They change my account as lifetime member (which I never ask for); and my payment method disappeared on the page.

The last email I told them that, they can not charge my expired credit card one file without the permit. They never reply.

There are 2 main point I want to say:
1: The user page always misleading us. Hide the cancel button before they process the payment.
2: They process the credit card on file without notice client. In my case, I never update my new credit card information( the new expiry date), they process the card without any notice.

It's a nice offer of the lifetime member. However, I don't want more people be treat the same in the future. I really hope Shaw Academy doing the business not only for money, but also the reputation of their company. I satisfied their customer service at the very beginning when I signed up; very disappointed the way they took the money from client without permit.

I reported a fraudulent charge from this "company" that without authorization took $70.49 from my bank (can prove I never utilized the service).
I have fought with them as well as paypal complaining that the charge was not mine and that I have never heard of the company and they have essentially told me I'm out of luck and that although they'd be happy to cancel the account, they were keeping my money (which considering the fact that I'm working minimally due to the coronavirus, just losing out on $70+ is backbreaking at the moment). I have taken my case to both paypal and my last hope is that I can get my bank to work with me as I have cancelled the debit card in question, etc. I just don't want this to happen to anyone else as they would not even give me the time of day. They were dismissive, rude, and considering I asked them to verify my claim by checking the account activity which they wouldn't do, I feel this is a business that should be penalized or reprimanded in some form or fashion. I'm now late on rent, and when trying to contact them via phone, I was informed that their service was yet to be set up.

After signing up for a free trial with Shaw Academy, I tried to cancel my subscription. The website provided and phone number which hung up twice.
I called a number provided by the Shaw Academy website to cancel a free trial. Upon calling the number, I waited around 10 minutes listening to music on the line, and both times the call was ended. The website does not allow cancellation without a phone call, however the phone call never lead to another person to help cancel my trial. I was forced to cancel the subscription through a third party website.

I Started the 4 week free trial and I'm unable to cancel my membership
I'm trying to cancel my free trial membership before the billing period starts, and I am told to call a number to cancel the membership, but I get no response after calling the number. I did my research and it seems a lot of people are experiencing similar issues with this company

I never even attended even a single class of yours. And you guys deductrd 156aed to my account number for what reason? I even deactivated accnt
You deducted money from my account without any course I attended ill make sure to put this in all social media platform of yours if you will not refund my money as soon as possible. Its for my house payment!!!

I clicked a link which automatically purchased a product from their page. When I asked, they refused to provide a refund for me.
On June 8, 2020, I clicked a link on the Shaw Academy website to gain more information regarding one of their certifications, not realizing the fine print stated it was a one-click purchase. The cost was $39.95 and was charged through my PayPal account, as (Invoice ID: XXXXXXXX). Shaw Academy has not provided me an order number.

Having looked at their Terms and Conditions (found here: https://www.shawacademy.com/terms/), they state in section 5.8: "If a student purchases an E-cert or toolkit from the members area, by checkout page or single click purchase, refunds cannot be provided without just cause, as defined by incorrect content or pricing."

Because its states "incorrect content", I messaged them I misordered the item, to which they responded via email on June 9, 2020 that they could not refund me, citing their Terms as the reason why. This is obscure.

My support ticket number is #XXXXXXX. My sales representative is Anna.

Shaw Academy engages in questionable business practices, denying me a refund and continuing to bill me even after having cancelled my membership.
I had signed up for a free trial period at Shaw Academy that had been promoted by Tmobile. After signing up, I had selected a course, but I do not think I even made it to one class and quickly forgot about it. Unlike other businesses offering trial use periods, I did not received any correspondence regarding an impending end to said trial period. Needless to say, the trial period lapsed and Shaw Academy started charging my card. I didn't see the charge in April 2020, but I saw the charge in May 2020. I reached out to the company, requesting a refund.
After several back and forth emails (attached below), the representative that I had been dealing with said that he was unable to offer a refund as it is against their policy. However, he had, "confirmed that my membership is cancelled thus ensuring no further payments will be taken." This was not what I wanted to hear, yet I understood it to be a learning experience going forward. I considered the matter closed.
So, imagine my surprise when my wife drew my attention to yet another charge on my account from Shaw Academy on June 8th. I sent them a message (their phone number listed in Delaware does not work) again stating my displeasure. To continue to charge me after the membership had been cancelled and after having assured me there wouldn't be any more charges is reprehensible. It is either a sign of gross incompetence or, worse yet, malicious and predatory business practices.

They make it nearly impossible to cancel your membership. They make it mandatory to call in, but no one actually answers the number.
This company is basically snaking people into keeping their membership longer because they make it nearly impossible to cancel. The cancellation line took me straight to elevator music. Not even a welcome message. It seems like a joke. An infuriating joke.

A unauthorised payment was taken from my account at the end of the free trial and Shaw academy are refusing to issue a full refund.
I took part in the free trial offered by Shaw academy. At the end of the free trial a payment was taken from my account which I have not authorised.
I had asked to cancel the membership via email previously. Shaw academy also advised they send a reminder before any payments would be taken.
None of the above was done.
Since the payment was taken from my account on the 19th May I have sent multiple emails. (over 10) with either no reply or a standard response quoting terms and conditions.
I have received a refund of 1.61 from them on the 29th May, however the full amount taken was 49.99.
I am still receiving email from them to rebook onto missed classes to complete my diploma, which I have asked to cancel on multiple occasions.

Shaw Academy charged a fee without my consent, and disregarding their own policy
I signed up for their 30 day trial on April 4th. On May 2nd I sent them an email to cancel the membership. Their customer service kept sayong I should stay and refocus on my goals. I asked to be refunded as it was not my will to go for their programs and classes.
They said their policy mentions I would get charged but when I read the articles they refer to, it says I can ask to cancel at anytime during the free 30 day trial and not be charged.

I got charged for the amount of $69.99, and they did not want to issue refunds "per their policy".

Since I couldn't get them to refund me after charging my account, I asked my bank to block the transaction. The bank's investigation say that they think the company was right to charge this amount, because the company provided some documents.

I don't know what type of documents they could have provided since I canceled in time per their policies.

A lot of these Revdex.com complaints are relatable.

Not allowing me to cancel the 28-day free trial of training course or acknowledging my attempts to do so - or access the toolkit that I paid for.
I commenced a 28-day free trial of an online training course - with the option of cancelling anytime in the first 28 days before needing to pay for the course. However, to do so meant that I did need to purchase and download a toolkit.

(1) However, within an hour, before being able to download the toolkit I received a message that there had been a technical hitch in payment and I was blocked from even viewing the toolkit elements. They wanted me to pay again, but I had received confirmation from PayPal that they had received payment for the toolkit.

(2) This alarmed and concerned me and I decided to cancel my free trial and ask for a refund of my payment of the toolkit.

(3) It is extremely difficult to contact them or to get them to acknowledge my requests

(4) From the start of trying to cancel my free-trial the company placed and continues to place multiple hurdles to prevent me from doing this. I have followed all their directions, I have ignored and turned down at least a dozen of their ploys to circumvent my attempts to communicate and offer me supposed incentives to continue as it is in my interest to do so.

(5) After about a dozen online stages they create to delay my attempt to cancel, they eventually provided a high toll-rate telephone number for me to call - this I did but it was simply a recorded message system, and they prolonged / delayed this process by ensuring that I had to select multiple options will long messages at each stage to earn money on the call and try to prevent me from cancelling.

Eventually I got through to the last stage and selected the cancel / unsubscribe option. They recorded message said that I had cancelled my subscription membership but it could take up to an hour for this to be reflected on the website - 48 hours later they are still contacting me as though I am still signed up and encouraging me to login to my account. They have still not acknowledged that I have done so.

I am reluctant to do login to begin the process again as I fear they will take this as my intention to continue - they are proving to be that devious and manipulative.

(6) They are bombarding me with multiple promotions and reminders that it is mandatory for me to take part in the course - ALL AFTER I have notified them that I wish to cancel and require a refund on the toolkit that I have paid for and not able to access.

(7) They have not completely acknowledged the content and requests in any of my emails, What's app messages or phone call (number is automated) - and in fact just pay lip service to my attempts to have a meaningful conversation while ignoring my wishes to cancel and my complaint about not being able to access the toolkit.

I want reassurance that they acknowledge that I have cancelled my free-trial and do not ever wish to continue with any of their courses.

I do not want any credit (note) for use on a future courses or materials etc - as I intend never to do business with this company in the future.

I want them to confirm and promise not to charge me, as they have done others, because they are ignoring my communications, and I want them to refund the payment I made for the toolkit - or at the very least send me a hard copy so I never have to access their website again.

I feel they will escalate this and cause no end of problems for me, simply by ignoring me and being obtuse in their cleverly orchestrated responses. They are corrupt, unprofessional, unethical and need to change their practices and advertising.