Shaw Academy

I was billed before my free trial was up and I tried to cancel 4 days earlier but they make it very hard to cancel. It's a scam.
I tried to cancel Shaw Academy online before my free trial was up. They make it seem like you can cancel online but you can't - after clicking through multiple windows they require you to call a sketchy phone number (one that is not recognizable as a Canadian phone number) to 'confirm your cancellation.' I took a screenshot when I tried to cancel of the 'student number' I would be required to give over the phone - the screenshot is timestamped for Sunday June 7. I saw online when I tried to cancel that I had 4 days left in the free trial, so due to some work issues, I was only able to call on the last day. Unfortunately, that same morning my card had been charged. So when I called to cancel, I explained that this was the last day of the trial and I didn't know why they had charged me. After being told to contact billing, I was told I could not get a refund even though I was charged a day early. I just want my 70 dollars back for a service I didn't end up using. I should not need to call to confirm I was canceling when you have a cancel button on your website, I have the screenshot stamped from 4 days earlier that I was cancelling, and you still charged me. This is a scam designed to make it hard to cancel and they will charge you before your free trial is officially over.

Charged $69.99 for a membership even though I cancelled well before my free trial was up. I have documentation of these dates but they will not refund
On May 8th I signed up for a 4-week free trial of Shaw Academy and provided them with my PayPal information. I received an email from Shaw Academy welcoming me as a member. I completed the program in less than 4 weeks and cancelled my account online. Then it said I had to call to finish the cancellation. I called to cancel my membership on June 2nd which was three days before my free trial expired. I received an email verifying that my account was closed. I can provide both these emails if needed. Immediately after the call to cancel I received an email from PayPal that my account had been charged $69.99 from Shaw Academy. Immediately I called back to Shaw Academy and was told that the charge was accidental and had already been refunded. 2 Days Later I called Shaw Academy again because I still had not received the refund. I was told that no refunds had been issued and that my case would be sent to billing. Since that day I have not been able to contact anyone over the phone at Shaw Academy as no one answers. I have contacted through email where I was told that I had exceeded the four-week trial period before I cancelled, which is not the case. I do have the emails to prove my start date as well as my cancellation date and will attach the. Thank you.

Shaw Academy will NOT let you cancel. They will NOT pick up the phone, even though they require you to call to cancel.
Free trial was started less than a week ago, I've tried to cancel several times, sending multiple emails, going through a cancellation process on their app and on their webpage, as well as calling 7 times.

Both the app and the webpage direct you to call a number in order to cancel, otherwise they will charge you $70/month. However, after waiting several minutes, there is no message played to even indicate that you are waiting on the correct line. Just ambiguous music keeps playing.

I cancelled my membership thru their site but they ask me to call a number which cannot be dialed. And now they are charging my credit card.
I cancelled my membership using my profile in their website but they will tell you that it cannot be fully cancelled unless you will call the number they gave and then give my atudent reference number XXXXX. But the contact number they gave for Phillipines cannot be completely be dialed. I've been trying to call it for a month now. And now they are charging me 500 philippine pesos in my credit card. Why can't they just cancel my membership directly in their site? They instead make it hard for their member to cancel from their program by giving incorrect numbers so they can continue on charging people with their membership whom they don't even avail... I did not even use their product nor gone thru their courses and yet they charge me.

Unauthorize credit card charge
Absolute spam!!! I signed for 4 weeks FREE trial program. I provided my credit card information as it requires. Right after I subscribed they offered me to purchase the classes, I refused. Then they send me the link to registre for my first class. I followed the link and they charged my card, I didn't even had a chance to realize what just happened. The only available option contact them was via e-mail. I explained the situation and how unfair and unexpected this trick with the link was, however instead of apologizing and returning my money they replied some nonces about how good their school is and then refused to issue me a refund.

Shaw Academy is a scam/fraudulent company promising free trials. They charged me full price even though I canceled during the free trial period.
On 6/6/2020 I decided to research Shaw Academy as they promote affordable courses online. I was excited to read that they would give you a glimpse of what their company was about by just signing up for a free trial. The free trial would last for approximately a week according to their website. Shen I signed up, I read terms and conditions along with course curriculums to further gain knowledge on their company. After just reading for a couple of hours. Within the same business day, I decided this program was not form me and immediately canceled. Shaw Academy agreed to my immediate cancellation (I attached cancellation email) and therefore I would not get charged anything. To my surprise I see my bank statement within the following week and noticed that although I received the cancellation email on the same day I signed up, they did not actually cancel. I was so shocked and upset that I immediately reached out to them requesting a refund and they kept replying with automated emails indicating they would reach back to me. It is now 6/11/2020 and they still have not been able to provide me with a refund. Instead they are stating they have no record of my cancellation request. Even though I clearly attached the cancellation request and proved to them that I indeed canceled. Apparently this was not enough for them. They are running a fraudulent company. I do not recommend anyone to sign up with Shaw Academy.

I never even attended even a single class of yours. And you guys deductrd 156aed to my account number for what reason? I even deactivated accnt
You deducted money from my account without any course I attended ill make sure to put this in all social media platform of yours if you will not refund my money as soon as possible. Its for my house payment!!!

I Started the 4 week free trial and I'm unable to cancel my membership
I'm trying to cancel my free trial membership before the billing period starts, and I am told to call a number to cancel the membership, but I get no response after calling the number. I did my research and it seems a lot of people are experiencing similar issues with this company

After signing up for a free trial with Shaw Academy, I tried to cancel my subscription. The website provided and phone number which hung up twice.
I called a number provided by the Shaw Academy website to cancel a free trial. Upon calling the number, I waited around 10 minutes listening to music on the line, and both times the call was ended. The website does not allow cancellation without a phone call, however the phone call never lead to another person to help cancel my trial. I was forced to cancel the subscription through a third party website.

I reported a fraudulent charge from this "company" that without authorization took $70.49 from my bank (can prove I never utilized the service).
I have fought with them as well as paypal complaining that the charge was not mine and that I have never heard of the company and they have essentially told me I'm out of luck and that although they'd be happy to cancel the account, they were keeping my money (which considering the fact that I'm working minimally due to the coronavirus, just losing out on $70+ is backbreaking at the moment). I have taken my case to both paypal and my last hope is that I can get my bank to work with me as I have cancelled the debit card in question, etc. I just don't want this to happen to anyone else as they would not even give me the time of day. They were dismissive, rude, and considering I asked them to verify my claim by checking the account activity which they wouldn't do, I feel this is a business that should be penalized or reprimanded in some form or fashion. I'm now late on rent, and when trying to contact them via phone, I was informed that their service was yet to be set up.

Shaw Academy take money from my credit. which was expired, without my authorization. They don't refund after I sent the request.
My registered email is: ***@gmail.com
My student ID is: XXXXX
Date of charge: May 26,2020
Amount: $359.88

May 1, 2020. I logged in to Shaw to cancel my plan before the end of 1 year subscription. At that time, they do not have the cancel button, but another button to tell you that it's not the time for your cancel. It shows they will remind me when I can cancel. Since the credit card on file(my husband's) was expired on Oct 2019. I thought they won't charge it without my permit.
Jun 1, 2020. When my husband check his credit card record, Shaw processed the payment on May XX XXXX.
I logged in to my account, I found they the cancel button at that time.I cancelled it right away. And email to Shaw for the refund.

They replied me at the beginning, explained that they can not do the refund after the free trail they offered. However, I never used the free trail, and even don't know I have free trail. They change my account as lifetime member (which I never ask for); and my payment method disappeared on the page.

The last email I told them that, they can not charge my expired credit card one file without the permit. They never reply.

There are 2 main point I want to say:
1: The user page always misleading us. Hide the cancel button before they process the payment.
2: They process the credit card on file without notice client. In my case, I never update my new credit card information( the new expiry date), they process the card without any notice.

It's a nice offer of the lifetime member. However, I don't want more people be treat the same in the future. I really hope Shaw Academy doing the business not only for money, but also the reputation of their company. I satisfied their customer service at the very beginning when I signed up; very disappointed the way they took the money from client without permit.

Canceled before free trial still got charged. Called and emailed but no response and can't access their app they make it really difficult to cancel.
I signed up for free trial because someone in a group I belong to suggested it for learning photography. I set up a reminder of their app to notify me before trial ends because they offer this option, I never got the reminders. I tried contacting them the next day my trial ends to get a refund but they make it really difficult to do it. I emailed them and called them but have no response back. Now I'm afraid they will charge me every month without my consent.

I started a trial learning course with this company and canceled before the trial period ended.
I started a trial learning course with this company and canceled before the trial period ended. They proceeded with charging me $69.99 and still attempting to charge my card to date. I canceled the scam within 1 week of signing up.

I was not notified free trial was ending and when I was charged they did not send a receipt detailing the charges
I signed up for the free trial and I was never notified that the trial was ending. When it did end I was automatically charged a total of $69.99 (which means I now have to choose between food and bills given the current situation.) On top of being charged such a large amount I was never sent a receipt of the charges - I got no notification what so ever that they had withdrawn the money or for what. When I saw the charge in my bank statement I thought it was one of my other bills as it had no name attached to the charge until much later. This is a very shady way to do business. On top of all of this when you go to cancel you no longer have access to the courses - I wanted to cancel my membership ASAP so I wouldn't be charged again, but because they also don't give partial refunds that means I would be paying $69.99 for literally nothing.
I tried to contact them through their customer service but Shaw Academy has not responded to my request for a refund through their site so now I'm forced to take it here.
I really need this refunded - I had planned to use shaw academy when I was in a better financial position but I simply can not afford the expenditure due to losing work durring current pandemic situation. I was looking to try to gain a bit of knowledge to help me out with their free trial and now all I have is a bad taste in my mouth and the feeling of being ripped off.

I was charged twice after my membership cancellation. I have email confirmation of the cancellation.
I cancelled my membership to shawn academy on april 9 of 2020. I was still charged 69 dollars each month for may and june. I have an email confirmation of the cancellation. When I went back into my account there is a phone number from Afghanistan. I have yet to receive a refund.

Signed up for free trial, called to cancel, was told trial would be extended but was not and instead was charged twice.
Never made a purchase on this website, but they charged 2 payments to my card without me knowing.
The first time I tried to cancel, the rep told me she would extend my trial and give me a free "toolkit and e-certificate" (screenshot attached below)
However, when checking again, I had indeed been charged twice for whatever reason. I would like a full refund please.
Purchase date: N/A (used free trial)
Sales Rep: Shantelle H
Payment Method: Bank of American debit card
Amount charged: 2 payments of 39.95

I asked to stop free trial subscription before it became a bill. They said they could not find my email, didn't cancel, and billed me anyway.
I had a 30 day trial with Shaw Academy, but before it ended I asked for them to stop my subscription so that I would not be billed. They did not respond. 2 days later I was billed (may 28 for $69.99). I send a request to refund it and cancel my subscription. They said that I was unregistered. I could not figure out from the start how to register, but I gave them both the email where they sent updates to me and the email connected with my paypal. They said that they needed another email that is registered, along with the receipt of purchase. I sent them the receipt of purchase, but told them that I have no email that I was able to register and that I gave them all the information that I have. They stopped responding to any emails I sent even though I asked for responses and said that I was going to report them for fraud if I did not hear from them. My bank statement shows the following:
May 28, 2020 PAYPAL *SHAWACADEMY XXX-XXX-XXXX CA 05/27 ***
Card $69.99

Can't get a hold of anyone to cancel my subscription. I don't want to get charged.The number they gave to cancel is just hold music.
I signed up for a 4-week course for Project Management. I realized it was not something I wanted to move forward with, so I went to cancel. After going through SEVEN prompts to confirm I want to cancel, the eighth prompt requires me to call US +X XXX-XXX-XXXX. I called this number during their EST business hours and it immediately goes to music playing. I sat there for 15 minutes not even sure if this number was affiliated with Shaw Academy, since there is no messaging. I called multiple times today with no avail. How many times do I need to confirm I DON'T want the account? I don't want to be charged $69.99 for this because they avoided me just long enough to charge me despite my efforts, to then come back and say I agreed to terms that won't provide a refund. Why can't I just cancel online? JUST CANCEL MY ACCOUNT, PLEASE!

I tried to cancel my subscription multiple times with Shaw Academy . They kept saying they didn't have my name on file .
I tried to cancel my subscription multiple times with Shaw Academy . They kept saying they didn't have my name on file .

-Fake subscription cancellation online, you complete a form then have to phone them anyways
- Aggressive staff
- Fake online classes
Their websites states you can cancel your subscription online. You cannot. You fill out a six page form to cancel, then must call a 1-800 number anyways. After a long hold, you are connected with very aggressive sales staff, who repeatedly say "you are not allowed to cancel your subscription".

They mandate taking your credit card information to make an account. You are not allowed to delete your credit card information online. Their website says you ca , but you are directed to call a number, then the staff that answer say they are not allowed to delete your credit card information.

Their online lessons are fake. They state that you *** be attending a class online with other students and teacher. This is a lie. The "classes" are just a simple video recording. There are no other students. There is no teacher. The email they provide to ask your teacher questions is non-monitored and nobody responds to it.

They are very aggressive at upselling and clearly sell their student's personal information. I signing up for Shaw academy and now receive three spam phone calls per day since signing up. The calls started the day after I signed up and I had no other internet activity in that time. Shaw also emails me 5 times per day and texts me every day trying to up sell me using high pressure techniques.