Shaw Academy

Shaw Academy charged my paypal account for a toolbox kit I never authorized and will not refund/respond properly.
Shaw Academy charged my paypall account for a little over $39 for a toolbox kit I never authorized. I've also attempted to end my free trial before I am charged and the website instructed me to call a particular number (XXXXXXXXXXX) to "confirm cancellation". The phone never rung it just played jazz music in my ear for 20mins. I only waited because I thought someone would come. I've also sent numerous emails and included the receipt, card number and the amount paid as instructed on their website. Still nothing. They've responded only once to tell me they have no record of my email address but they consistently send emails to that address nearly every day. I'm so fed up.

I sent an email to cancel this service a short time after missing the classes and This month I was charged $69.99. For a svc I never used.
I don't know exactly when I signed up for this program but on May 13th I sent an email to cancel the service. I never got a response back but then this month, I was charged for the service and they refuse to give me a refund. He keeps trying to to say they can't give me a refund but the can extend my service for like 120 days which is the equivalent of $199 or $399. I explained to him that I canceled shortly after I missed the first class because I got a job and wouldn't have time for it but Sid (that's his name) just keeps telling me that he can't give me a refund. I told him that if he did look at my account and see that I have not used the account and until I saw the charge that I wasn't even able to get into the account. I also asked if I could talk with a manager or for him to give me a phone number, so I could talk to a live person but he refused. Obviously emails aren't helping.

After having started a free 4 week trial, an unauthorised payment was taken from my Paypal account by Shaw Academy and I have been refused a refund.
I started a free four week trial with Shaw Academy for a digital marketing course. Upon starting the first course this Monday I was prompted to download my certificate for the course. I clicked on the link and received nothing. An hour later I checked my gmail and noticed a payment had been taken from my Paypal by Shaw Academy of £39.95.
I contacted Shaw Academy to dispute this amount. Their response was that the £39.95 was taken off my account, for the certificate I had purchased. However, I was never prompted that the certificate was chargeable, nor have I even received the certificate. Therefore I am essentially being charged for a service I haven't received for a service that was advertised as being included in a 4 week free trial. I believe this course was advertised under false pretences in order to obtain money from me.

I would like a refund from Shaw Academy.

Tried to cancel but the process was made very convoluted and difficult
I am extremely disappointed in the unprofessional nature to which the cancellation service is conducted. Throughout the trial period I have tried multiple times to cancel the subscription only to be led down a blind alley of alternative options trying really hard to divert me from achieving my goal whether this online or over the phone. This has been constructed to be deliberately obtuse to trick the customer into staying or elapsing the trial date. Despite receiving repeated voicemails from a computer I never used the service or undertook any lessons therefore never received a service in return for this cost.
The company have made it confusing, convoluted and difficult to cancel the service and as a result I have now lost £50 for the dis-pleasure.

This company is supposedly in the UK, but billing from DE. I'm unable to cancel my account. Phone and email unresponsive. Monthly charges continuous.
I've tried for months to cancel my account with this company. Online prompts are excessive and it directs you to call a phone number in NJ that no one answers. I've sent multiple emails with no reply, and called numerous times. Premiums went from 39 to 59 to 79 a month with no notice and I'm unable to close my account or cancel membership. Only option is to cancel the credit card

I signed up for a free trial, I cancelled it same-day, yet I was still charged.
I purchased a free-trial on May 11th, I soon realized this was not a program I wanted to be a part of, so I promptly cancelled my account after going through the multiple loops and waiting on hold. I then talked to Nicole K who sent me an email which I have attached. She clearly stated my account would not be charged and it was completely free for two additional months. However on June 8th when the 4 weeks had expired my account was charged. I have now been communicating with Sid who blatantly has lied to me saying I never cancelled my account, when clearly my account had been cancelled with email proof from Nicole.

I signed up for a free trial of 3 months from Shaw Academy online and haven't purchase anything from them but they charged me and I asked for refund
I signed up with Shaw Academy online for 3 months free subscription started May 15 /2020 and didn't purchase anything but got charged $34.95 on June 4th /2020 . When I sent them the email and asked for refund they said they can not refund my money but can give me credit and I want to cancel my subscription but there is no way I can cancel it can you please help me to cancel my subscription.thank you

Shaw Academy does not want to refund the money, which they deducted from my son's account with no authorization.
Dear All, my son *** signed up for a free trial with Shaw Academy. On the first day of his course, he received several pop up messages asking him to purchase additional services. As there were one click purchases, *** bought one by mistake. I immediately contacted Shaw Academy asking them to refund the money. They refused to do so. I explained to them that as per UK law, they have to respect 2 week cool off period during. They said they applied some vouchers to ***'s account to improve our satisfaction but I told them I want the money back not vouchers. After a month of free trial, we obviously decided to cancel the memberships. It was not possible to do so at all so Shaw Academy took my son's money again. In their cancellation policy, point 3 we can read that in order to make it happen we just have to click on Confirm Cancellation button, which simply does not exist. Instead, we were required to phone a number, which nobody monitors/picks up as we made several attempts to call it. So far, Shaw Academy has refused to refund.
I went online and I can see that Shaw Academy did the same trick to many customers.
Could you please kindly help? Thank you!

I was charged $39.95 for a Certificate that I did not purchase. I then immediately contacted Shaw Academy and they refused to refund my "purchase".
I clicked on Start Now for the final assignment of Module 1 and it immediately charged me $39.95. I clearly never agreed to pay them any money. I spoke with them many times and they never agreed to give me a refund at all.

Was billed for services I did not order.
I feel like I was scammed. I got a message that I was billed 69.99 for a class I never ordered. I was under the impression it was free because of the COVID-19. I would have never ordered this because I am out of work due to the virus. I think this company took advantage of me.

I enrolled for a free trial. I was than later charged for a toolkit as I have "purchased" it when I have not done that. No refund was given to me.
£39.95 was paid on 07 Jun, XXXX XX:XX GMT by Visa card ending ***. The purchase was made without my consent.

Attempts to cancel within 2 hours of registering for "free trial" required 12 click-throughs to confirm and a mandatory call. I'm still on hold 13.
A 4-week free trial enticed me to register for courses. Upon completing registration, all pages required additional purchase of instruction tools necessary to the courses offered. I immediately attempted to cancel my subscription and was taken through 12 click-through screens attempting to redirect the cancellation request before reaching a final screen that requires a mandatory phone call before a subscription can be cancelled. When I called the number generated for my region, I was immediately put on hold (no announcement to identify the business I'm calling, just music) for 14+ minutes. I cancelled my PayPal account to avoid any future billing from this company.

-Fake subscription cancellation online, you complete a form then have to phone them anyways
- Aggressive staff
- Fake online classes
Their websites states you can cancel your subscription online. You cannot. You fill out a six page form to cancel, then must call a 1-800 number anyways. After a long hold, you are connected with very aggressive sales staff, who repeatedly say "you are not allowed to cancel your subscription".

They mandate taking your credit card information to make an account. You are not allowed to delete your credit card information online. Their website says you ca , but you are directed to call a number, then the staff that answer say they are not allowed to delete your credit card information.

Their online lessons are fake. They state that you *** be attending a class online with other students and teacher. This is a lie. The "classes" are just a simple video recording. There are no other students. There is no teacher. The email they provide to ask your teacher questions is non-monitored and nobody responds to it.

They are very aggressive at upselling and clearly sell their student's personal information. I signing up for Shaw academy and now receive three spam phone calls per day since signing up. The calls started the day after I signed up and I had no other internet activity in that time. Shaw also emails me 5 times per day and texts me every day trying to up sell me using high pressure techniques.

I tried to cancel my subscription multiple times with Shaw Academy . They kept saying they didn't have my name on file .
I tried to cancel my subscription multiple times with Shaw Academy . They kept saying they didn't have my name on file .

Can't get a hold of anyone to cancel my subscription. I don't want to get charged.The number they gave to cancel is just hold music.
I signed up for a 4-week course for Project Management. I realized it was not something I wanted to move forward with, so I went to cancel. After going through SEVEN prompts to confirm I want to cancel, the eighth prompt requires me to call US +X XXX-XXX-XXXX. I called this number during their EST business hours and it immediately goes to music playing. I sat there for 15 minutes not even sure if this number was affiliated with Shaw Academy, since there is no messaging. I called multiple times today with no avail. How many times do I need to confirm I DON'T want the account? I don't want to be charged $69.99 for this because they avoided me just long enough to charge me despite my efforts, to then come back and say I agreed to terms that won't provide a refund. Why can't I just cancel online? JUST CANCEL MY ACCOUNT, PLEASE!

I asked to stop free trial subscription before it became a bill. They said they could not find my email, didn't cancel, and billed me anyway.
I had a 30 day trial with Shaw Academy, but before it ended I asked for them to stop my subscription so that I would not be billed. They did not respond. 2 days later I was billed (may 28 for $69.99). I send a request to refund it and cancel my subscription. They said that I was unregistered. I could not figure out from the start how to register, but I gave them both the email where they sent updates to me and the email connected with my paypal. They said that they needed another email that is registered, along with the receipt of purchase. I sent them the receipt of purchase, but told them that I have no email that I was able to register and that I gave them all the information that I have. They stopped responding to any emails I sent even though I asked for responses and said that I was going to report them for fraud if I did not hear from them. My bank statement shows the following:
May 28, 2020 PAYPAL *SHAWACADEMY XXX-XXX-XXXX CA 05/27 ***
Card $69.99

Signed up for free trial, called to cancel, was told trial would be extended but was not and instead was charged twice.
Never made a purchase on this website, but they charged 2 payments to my card without me knowing.
The first time I tried to cancel, the rep told me she would extend my trial and give me a free "toolkit and e-certificate" (screenshot attached below)
However, when checking again, I had indeed been charged twice for whatever reason. I would like a full refund please.
Purchase date: N/A (used free trial)
Sales Rep: Shantelle H
Payment Method: Bank of American debit card
Amount charged: 2 payments of 39.95

I was charged twice after my membership cancellation. I have email confirmation of the cancellation.
I cancelled my membership to shawn academy on april 9 of 2020. I was still charged 69 dollars each month for may and june. I have an email confirmation of the cancellation. When I went back into my account there is a phone number from Afghanistan. I have yet to receive a refund.

I attempted to cancel the membership. The company required a call instead of online cancellation. The company never answered. Only music. Wont cancel
I signed up for the initial free trial. I never used the service. After the initial $34.99 charge, I attempted to cancel due to lack of usage. I attempted online and was prompted to call with reference number XXXXX. When I called the provided number (XXX-XXX-XXXX), music immediately began playing and no one answered after an extended amount of time. When I went back online to attempt someone, the "help" chat has a bot that does not answer any questions, only directs you to FAQs. I need this account stopped immediately. This company is a scam.

After signing up for a "free trial" Shaw Academy proceeded to sell my phone number to a random company that WONT stop texting me spam messages from different phone numbers on a daily basis. Thanks Shaw. Seems like I have to change my phone number now.