Shaw Academy

Cancelled the account as instructed on 5/27/2020.Did not get notified trail was ending and would be charged. Just kept sending ads for $39.99&more $$
Received a free trial from Shaw Academy on April 30th. Cancelled the account as instructed on 5/27/2020. I had to call a 1-800 number and got a british voice recording. I Did not get notified trail was ending and would be charged $69.99 at all. Just kept sending ads for $39.99 for notes, more money for a diploma when I had not turned in one test or completed an assignment. It was suppossed to be a 30 day trial but was charged before the 30 days and with out notice of any amount being deducted from my account as they stated.

Shaw Academy is unwilling to refund me the toolkit purchased of $34.95CAD,which was unexpectedly charged to my paypal with 1 click button they set up.
My paypal was charged $34.95 (CAD) on 3-Jun-2020 for the unexpected toolkit purchased which I didn't realize from one click button popup they setup. I sent them couple emails and message for a refund, but I got two replies that they are unable to give me a refund. The email reply seems to be automated. I saw a complaint review from a customer that received the same reply when asked for a refund. They just offer credit and free certificate. I was talking to a representative on email with the name Parnel ticket (#XXXXXXX).

Receipt of Purchase:
Invoice # XXXXXXX
Invoice Date Jan 04, 2020
Invoice Amount $34.95 (CAD)
Customer ID
Billing Period Jun 04 to Jun 04, 2020

Paypal Transaction ID 1NJXXXXXRAXXXXXXR

Misleading message to download toolkit charges you money without confirmation upon clicking
After registering to Shawacademy, they send you misleading messages to download their toolkit over Whatsapp, Facebook and email. There is no mention of any cost in the message. Upon clicking the link they provide, customer is redirected to their website where the money gets deducted without any confirmation.

There is a transaction that I didn't approve of, and the company is unwilling to refund me this.
I signed up for Shaw Academy to try out their courses for free for 4 weeks. Each time you sign into your account, a pop up banner appears that asks you to buy a toolkit function with them for $39.99. I always exit that window as I'm not interested in buying it. On June 7, I normally accessed my profile and this pop up banner appeared again. I exited it as I normally would, and even exited the window from my tablet, but the next thing I know I get an email from my paypal account the same day on 8:57 PM that says I sent a payment of $39.99 to Shaw Academy. I contacted the seller and PayPal immediately, and told them this is a mistake and I need my money back, but they said they won't be able to give a refund once that purchase of the toolkit has already been done. I advised them that this is a mistake from their end and I need my money back. They only offered many other things that I won't have any use of, and I just want my money back.

Shaw Academy have taken out money from my account after I have cancelled my membership with their organisation.
I enrolled on free trial with shaw academy to study online on the 31st March 2020. I was advised by one of their agent that if I cancelled the membership before the end of April 2020, I wouldn't be charged any fees. I ensured that I cancelled the membership before this period on 24th April 2020, which I also confirmed via telephone call with the organisation.

On Saturday, 6th June 2020, I noticed that a sum of £49.99 had been debited from my account by Shaw Academy which came as a massive surprise as I have ignored the continual emails and text messages they have been sending me to renew my membership with their organisation.

I have been in touch with the organisation to refund me the money they have illegally debited from my account and they have refused, covering up with lies and offering a 6 month free access to their courses.

I am not interested in this offer and would appreciate if the organisation can refund me my money.

Kind regards

They are not letting me cancel my membership?
I enrolled for a 4 week free trial three weeks ago. I have 6 days of free membership left. I cancelled my trial yesterday but the website said to call them to confirm the cancellation. When I call their phone number (yes, I do it within business their hours), I just get put on hold (or maybe it's just music playing when you call them). I have called about 4 times and each time I wait a while for someone to answer, but no one ever does. I'm starting to think this was just a setup so I could never be able to cancel my membership because the phone number wasn't real in the first place. I want to cancel my trial with no charge even if it happens after the last day of my free membership. I have screenshots of me cancelling before the last day. Make it happen.

They will not let me terminate my account and I have tried calling and emailing.
I am just trying to terminate my account with them but when I go through the steps on their website it takes me to a phone number to call. When I call that number they leave me waiting for like ten minuted and the phone call ends, so I have to dial again. I have called like 20 times and I finally was talking to someone and when I mentioned I wanted to end my subscription they hung up on me. So I resorted to emailing their customer service and after likt ten emails back and forth of them giving me automated responses and extending my trial (the exact opposite of what I want to do), they told me to call. Which is why I was emailing in the first place. I just want out of my account and I don't think it is right that they do this to people.

Total SCAM!! They Charged $69.99 without informing me anything about it and when I emailed they have not replied!
Total SCAM!! They Charged $69.99 without informing me anything about it and when I emailed they have not replied! And makes the cancellation ridiculously difficult. I called their "specific country number" +X XXX XXX XXXX lots of time no one answer at all!!! What a pieces of shame on the earth.
I am very disappointed plus angry. I want my refund and terminate any membership or service or whatever with a SHADY company like Shaw Academy.

Your website assured me that I can cancel at any time, now I am trying to cancel and you have me on hold for an extended amount of time.
I want to cancel my membership but you don't answer the phone for me to do so. Plus, the on hold music is very loud and you cannot turn it down, I am sure in an effort for people to hang up. I am recording all of this so I can provide my Credit Card company information to dispute any charges. CANCEL my membership NOW.

I attempted to cancel the membership. The company required a call instead of online cancellation. The company never answered. Only music. Wont cancel
I signed up for the initial free trial. I never used the service. After the initial $34.99 charge, I attempted to cancel due to lack of usage. I attempted online and was prompted to call with reference number XXXXX. When I called the provided number (XXX-XXX-XXXX), music immediately began playing and no one answered after an extended amount of time. When I went back online to attempt someone, the "help" chat has a bot that does not answer any questions, only directs you to FAQs. I need this account stopped immediately. This company is a scam.

After signing up for a "free trial" Shaw Academy proceeded to sell my phone number to a random company that WONT stop texting me spam messages from different phone numbers on a daily basis. Thanks Shaw. Seems like I have to change my phone number now.

Was told they cancelled my account when I called (mandatory to call) and then they are charging me again!
After fighting to get my first refund from an unauthorized charge from Shaw I was told my account was cancelled multiple times by multiple people. Imagine my surprise when I got billed another $35 for 4 weeks of access. This company is just a scam!

Was denied refund after cancelling during the weekend.
I sent the following email to Shaw Academy after being charged for the service I did not use. They took no time to read the email and instead just replied with scripted answers saying I was NOT going to be refunded.

"I have cancelled my Shaw Academy account. I started the cancellation process on Saturday, May 30, when I received a code and was informed I needed to confirm my cancellation by phone. during regular EST business hours.

To my displeasure, on Monday, June 1, I was charged C$ 69.99 even though I had already started my cancellation process and was given no time to confirm cancelation by phone.

Today I was finally able to call and, after having a robot take me through exhaustive options to get me not to, cancel my subscription.

As I have not taken advantage of this platform at all, and was half way through cancelling, I would please like to be refunded the amount that was charged to my account."

Shaw Academy processed an unauthorized charge on my credit card and refused to refund the money although I have neverunever their services.
I joined what I thought was a free course but had to link to my PayPal.
Checked my PayPal a while later and seen a charge of $1 from Shaw Academy. But then there was a reimbursement of the $1 as well. I thought it was a bit odd but didn't think too much because it was just a dollar and was refunded. I didn't ended up using the courses I looked into because of my own time constraints figuring maybe I'll have time soon and check it out again. I signed up in March or April. Checked my PayPal last week and there is a charge for $70 no refund after this time. I quickly tried to find out why and seen that it's apparently a free trial which I didn't see. I tried to called thru the phone number as there is no other way given to cancel. The number gives you an automated voice who tells you to press buttons for certain help..when pressed the one for cancellations the automated person continues to try and upsell over and over. Finally after 5 or so minutes I'm able to cancel. Emailed the company to let them know what had happened and that I did not approve of them taking $70 out of my PayPal (attached to my credit card) they refused to refund and CONTINUED to try and upsell more to me.

SCAM!You offer a "Free 4 week trial" Then give NO WAY TO CANCEL. Calling your number results in hold music. Upcharges on everything. AVOID.
Cancel my account. NOW. Ive sat on hold for over an Hr with no answer because your website says to cancel you have to call in. It just plays hold music the whole time even "Monday through Friday 9-5 Eastern: as your site claims. Now I'm gonna have to order a new debt card and cancel my old one because you Scam piece of trash companies refuse to even let people "cancel" your trials. ON TOP OF THAT you up charge for EVERYTHING. Asking for "30$ for lesson material" and "50$ for a digital certificate" Go to *** you scam trash. CANCEL. MY. ACCOUNT. NOW.

Shaw academy will not let me cancel my membership after the free trial date and will not respond back to the emails/ phone calls.

I called the customer service line and they did not cancel right after, they sent a email on may 29th stating that they will let me try the perks and if I am still not interested, I can cancel. I emailed them back on june 5th during their regular hours and no response. I called the number and they left me on hold for 15 minutes.
I have yet had the chance to cancel the membership.

I signed up- like many others - for a 'free' 4 week course that did not meet expectations. Upon cancelling, the number provided was not answered.
I signed up like many others for a free 4 week course saying I could cancel at any time. I have 3 days remaining before that month is up and have put a stop payment on my paypal so that they do not take any more money. When I attempted to cancel, it says I need to call a number but it just plays music and doesn't get answered effectively mean that I am unable to cancel my account. I accidentally clicked on one of their stupid one click purchases and requested a refund.

Signed up for a trial - it's impossible to cancel! This is unacceptable.
When you follow the steps to cancel, it leads you to a page that asks to call between 9am and 5pm EST. Every time I call, it rings once, and starts music. Nobody answers the phone, and there's no message of any kind to communicate it's even a business - just purely music.

This is the only way to cancel and avoid paying for this service, which I'm cancelling because it's also unfair that it promotes a promotional service (free) to then be forced to pay while inside anyways.

Everything about this experience feels like a consumer trap, and I don't think anyone should be subjected to this kind of challenge. No other service online makes it this difficult to cancel, and no other service is this deceptive with what you get.

I'm very disappointed and feel this company should be investigated for fraud. As evidenced by the number of complaints with the Revdex.com, this is a recurring problem, and it should be addressed.

I have been subjected to an act of entrapment where on the click of one button an amount of 29 EUR was taken from my AMEX account.
Dear Madam/Sir, Good day. As explained I want to complain about Sales malpractice in the way Shaw Academy entraps unsuspecting customers. An amount was taken from my American Express Account of 29 EUR.

This happened as while browsing the content of the course I managed to in one-click the section related to downloading content. Although I did not access the content it self never the less Shaw Academy charged 29 EUR.

Further background
I initially enrolled on a trial of the Design course for my own professional development. The trial was for free and was to last 45 days if I remember correctly. I enrolled on June 4, 2020. Some minutes later on the same day I unwittingly pressed the aforementioned button which then charged 29 EUR from my American Express account. Horrified that such a transaction occurred I immediately decided to cancel my account and raised a ticket with Shaw Academy to get a refund for the amount charged. The ticket number raised was #XXXXXXX.

Upon receiving my complaint Shaw Academy indicated that they could not refund the amount taken but were willing to give me free access to the Academy services for an amount of 199 EUR plus free e-certificate upon completion of the course. If replied that I wanted to cancel my account and have the 29 EUR refunded.

They replied back saying they could not refund me and offered improved conditions asking me to stay enrolled with them. In their reply they implied that they had not done anything improper and that I, the customer, was at fault, as the screen indicated it was a one-click purchase.. and that I knowingly purchased the 29 EUR download pack.

For me this is entrapment! It is not normal that a large amount is taken simply by one-click from a customer account. Especially when the customer has just joined the service minutes prior and has no idea how the service works.

Today I called Shaw Academy again to confirm that I am cancelling my account. Although they again tried to get me to stay by offering more access to their Service they accepted to have my account cancelled and sent me a confirmation. They also said that cannot do anything about the 29 EUR charged to my American Express account.

I imagine I am not the first nor even last customer of Shaw Academy to feel aggrieved at their sales practice entrapment to solicit money from unsuspecting customers. I hope you can bring instruction to them to review this practice. As customers we sign-up to on-line learning services in good faith and do not expect to have to go through such experiences.

Thank you. Kind regards

Unauthorised payment of £200 - also not honouring the right to refund within 30 days in UK.
I signed up for the 4 week free trial 26/05/20. (wherein I entered my PayPal details,and a 30p authorisation amount was processed & refunded.) I was very careful when subscribing to free trials to ensure I'm not paying for anything yet... however on 30/05/20 I had been charged £199.95 for a full years subscription.
I know I did not select that when I signed up, and I certainly did not go in and upgrade my account on the 30th.
I have contacted customer services and they are refusing to refund & instead keep saying they will give me a lifetime subscription for free. Its not free if you stolen £200 from me.
They have provided no proof I opted into this year subscription... I didn't even receive email confirmation on the 30th, I just happened to trace back the £200 taken from my account.