Shaw Academy

Shaw Academy processed an unauthorized charge on my credit card and refused to refund the money although I did never purchased their services.
Shaw Academy processed an unauthorized charge on my credit card and refused to refund the money although I did never purchased their services. I signed up as part of the trial program and I noticed a charge on my account. Upon contacting Shaw academy they refuse to refund the money even and gave excuse saying I purchased this material even though I never did. This is my first time ever writing a formal complaint through Revdex.com as this company deserved it as they are conducting unfair practices with consumer. Never again will use them for anything.

Signed up for a free trial several days ago, took my first course and didn't like it. I tried to cancel my membership, but I cant actually cancel.
June 2nd, I signed up for a free trial of their membership. They said after 30 days, I would be charged $70. Today, June 5th, I took my first class and didn't like it, so I decided to cancel. The process is excruciatingly long, having to press "I want to cancel my membership" about 8 times, and after all that, they wanted me to call them to confirm my cancellation. I called the phone number, which has a New Jersey area code, and some random music started playing. I waited nearly 10 minutes, but the music never stopped, which, of course, leads me to believe they gave me a fake phone number.

shaw academy offers "free" courses. once you sign up it costs extra to get the certification, then charges $69.95/mo after repeated cancel requests.
shaw academy offered misleading "free" 4 wk courses during this covid pandemic. I signed up on 4/5/20 so my kids could do it for extra education supplement. after registering for it, I discovered that it would cost extra to receive the certification of completion - which was not mentioned in the "free" offer. I immediately on 4/5/20 emailed back requesting cancellation of membership due to this reason. each time I emailed requesting cancellation, 4/520,4/6/20, 4/7/20, 4/9/20, it was a generic response and did not cancel my membership. also on my original cancellation request on 4/5/20, they responded as they dont recognize my email even though it is the same one I signed up with and had received email from them regarding my signing up - so they would therefore not be able to look further into my request...I never logged in to the account again or participated in any class. now 2 months later to the date of signing up, they charged me $69.99. because I have requested my membership cancelled, I cannot send any communication regarding my account and cannot respond to any of the ticket numbers regarding my inquiries, nor am I able to login to try to address this situation. I am unemployed now and my husband is trying to support our family of 6 so this type of theivery and refusal to communicate is not ok. I am attaching one string of my cancellation requests as I am unable to attach more than one document. I have 2 others I could attach if allowed. this attachment accurately depicts my requests and lack of customer service.

I have been charged twice for a subscription that I have been trying to cancel since I started the free trial. The phone number to cancel never answer
I have an account under the email of ***@gmail.com and I have been charged $69.99 2 times now for the membership that I have been trying to cancel for 2 months!! The phone number that I have to call to cancel the subscription has never once answered, and I have been on hold for over 2 hours before the call getting dropped when trying to call to cancel the membership. I need a refund of both of these payments, as it has been impossible for me to cancel my subscription and I did not condone to this. I condoned to a subscription that is able to be cancelled, which this is not been. Please cancel my subscription and refund me the two payments.

I signed up for a free trial and was supposed to be reminded to cancel prior to billing. I was not, and was billed, and they refuse to refund it.
I signed up for a 4 week free trial. I checked the membership area multiple times to cancel, but didn't want to lose access to the program during the free trial. They have an option to 'receive an email reminder 1 day prior to billing to cancel'. I selected this. However, I never received the email reminding me to cancel. Instead, I remembered ONE DAY after the billing went through, and I went online to cancel but saw I had already been charged. I emailed immediately that day requesting a refund and they refused. I have sent another email back and called as well and they still refuse. I have not used any of the program since the initial charge and feel that a refund is appropriate, especially given their false advertising that they would remind me to cancel. This is fraudulent, swindling, misleading, deceptive, and just downright unethical. If the services have not been used, a refund should be provided.

cancelling my subscription
I tried calling several times with no result. I tried cancelling my subscription ref number XXXXX. I would like this cancelled before I am charged.

I signed up for a free trial. I immediately cancelled services. A day later, I was charged $40 without my consent. They refused to refund the money.
I signed up for a 30 day free trial of graphic design classes. Immediately, I was bombarded with advertising to purchase more and more services from them. I immediately cancelled my service, which was a fight over the phone, and then a day or two later, an u authorized charge of $40 showed up on my account. I contacted Shaw Academy immediately and was denied a refund because "The refund is not convenient & will not help you or us for achieving the educational goal aiming which you have enrolled for our services." In short they refuse to refund the unauthorized charge. Instead they tried to offer me free service after free serviced "valued at $199". This company is scamming people out of their money.

Before my one month free subscription ends, I cancelled the renewal a couple of days ahead. Yet, I noticed that my credit card is charged for $70.
I got an advertisement from Shaw Academy regarding one month of free membership and I registered for it in the beginning of May. In the contract, it was mentioned that I won't be charged unless I continued my membership and that they will email me 3 days ahead of time to cancel the renewal of my membership if I wish to do so. They didn't send me such email, yet I cancelled it myself 3 days ahead of the renewal, on May 28th, 2020 (I completed all the steps showing on the screen and even checked the day after to make sure that the subscription has ended). Then, when I saw my credit card statements on June 5th, 2020, I noticed that I am charged for $ 70. When I visited my account with Shaw academy, I noticed that they had made my account live account with a premium membership. I contacted them, explaining the situation, but they refused to provide me with a refund, saying that they don't have any notice of cancellation. This is completely false. As I mentioned, I even double checked the day after to make sure it doesn't go on.

I accidentally purchased a toolkit through a one click option. I asked for the refund and the company gave me credit instead. I want my refund.
While on the website to see what the free trial class was about, I accidentally clicked a one click purchase option for a course toolkit. I did not intend to purchase the toolkit. I want to cancel the purchase. When I contacted the company for support they instead gave me a credit to purchase more things that are part of the program. I do not want to be associated with this company. I want my money back and I do not want any credit.

Awful Co. Charged my CC even after I cancelled membership besides having a web design which leads to wrongfully click buttons and buy their tool kits
!) "NO CORPORATE RESPONSIBILITY" Not only they have a web design which on purpose the "Reschedule your class " button is extremely close to the "Buy your tool kit" button which unavoidably leads you to wrong click said button specially if you are doing it from your phone. I contacted them and they never refunded me for something which was not my intention buying and which their web design obviously leads you to do.
2) BUT, besides that, they bombard you with tons of contact messages, text, e mail, phone calls and even whatsapp..yes.. phone calls and whatsapp messages. even After you have cancelled your membership which is extremely annoying.
3) BUT THE TIP ON THE ICEBERG I cancelled my membership, and obviously, not trusting their service, I requested written confirmation of said cancellation, and not only they responded that I could rest assure that my membership was cancelled (And even the web site gives you a cancellation confirmation message) But, yes, you guessed, checking my credit card statement for something else, I found the unpleasant, outrageous surprise that they had indeed charged me for the monthly membership. I guess they do this with a lot of people just hoping they don't check their monthly credit card statements so they get away with it. Good luck if you, "foolishly like me'" fell for their "free trial". Here I provide the Ticket IDs of the claims I sent them: Ticket ID# XXXXXXX and Ticket ID XXXXXXX

If I could leave no stars, I would. DO NOT BOTHER. The information and courses seem okay, but you CANNOT.. I repeat CANNOT get in touch with a HUMAN BEING. Only bots 'respond', send countless texts and emails, not to mention trying to scam you out of $39.99, with their one-click purchase pop ups. It tells you you missed a class when you haven't, when you send a request to speak with someone, only bots answer and send the same messages, all with their own names.
When I kept insisting to speak with someone in the bot emails, I receive another bot emails saying they were going to cancel my account, when I logged in, it was cancelled. DO NOT BOTHER!

I can't login and the app is not working
After I signed up that was the only time I could assess my dashboard since then I haven't been able to login and my browser says the page is not secured. I have missed two classes because of this
Secondly the app won't work on any of my devices it gets stuck at "enroll now"

Mistake with email lead to being billed for a service I didn't use
I applied for a 4 week trial to Shaw Academy, I had intended in attending the social media marketing classes.I signed up with the email '***@gmail.com' which is my business email. In the meantime, my mother was diagnosed with cancer and I not only didn't have the time to attend my classes, I have missed work causing a shortage in my available funds. On June 1, I logged into what I thought was my account using my personal email of '***@gmail.com' to cancel my account, which was within the 4 week trial period. Only the status of my account showed 'inactive' and there was no billing information in the system. I assumed that since I did not make any classes, my account was canceld automatically, however there is no number listed on their website that I could have spoken with a representative.
On 6/8/20 I was charged $69.99, which left me completely confused. I once again logged into the account using my personal email of '***@gmail.com' and it showed my account was inactive with billing information. I promptly dug into their website for a way to contact them, which I was able to find a form to fill out for their customer service. Through back and forth it was discovered the mix up in the email accounts. They are refusing to understand the mix up and refund any thing.
I'm only asking that they look at my account that was billed and see that I did NOT utilize their service, even once, understand my mix up and take pity on that I am human. I'm only asking for the $69.99 refund for a service that I did NOT use and will NOT be using in the future.

I have had 3 unauthorised transactions on my credit card involving Shaw Academy and I have had no response from them returning any of my emails.
I have used the trial period option offered by Shaw Academy which requires me to enter my credit card details which I did and then cancelled my account before the 2 week free trial period was over. What happened was that Shaw academy issued me with a monthly subscription of £18.77. On the 26 March, I emailed Shaw Academy and told them that I did not authorise the payment and asked for a refund to be issued. I received a confirmation email with unique ID number #XXXXXXX

"Hello Shaw academy"

Please could you cancel my subscription which I did not authorise, I have contacted my bank and asked them to put a stop to the payment coming out from my account.

This was not me and my bank is looking into this.

Warm regards
***

I have emailed my credit card company and asked them to please stop any further payments to Shaw Academy and though the matter would be dealt with but was not resolved as I received another unauthorised bill on the 12 April for £18.77.

I emailed Shaw academy once again as I could not get through to anyone on their helpdesk and in so doing, I received a confirmation email unique ID number #XXXXXXX confirming that my query has been received and that someone would be in touch with me within 48 hrs and no one contacted me.

Today I once again have been charged £18.77 and when I log into my account there is no option to cancel my subscription which there should be according the the cp cancellations of subscriptions.

I have had a unique ID number #XXXXXXX to confirm the customer complaint

I took a free 4 weeks lesson , durring the lessons, it was made by all of the course educator that if you pay for 12 months then you get 10 free ecert
I'm a premium member studying all the nutrition course and one leadership and management course at Shaw academy website.

Please I'm requesting refund that was taken out from my account twice. That's 79.9£, I'm a premium member and because of that I'm entitled to 10 free e-certificates. So please this money was taken out of my account in relation to my certificates which I'm entitled to about 10 of them. Please I need this refund immediately.
I've written to you before and Had no response whatsoever. I'm having a very bad experience with shawacademy. I need this corrected now.

I'm a premium member paying abut 200£, and 79.9£ , 17£, 17£ was taken out of my account. This money was taking for some sort of e-certificate. I'm entitled to 10 certificates that's why I chose that course . I've continued to seek for clarity and refund but I can't get any satisfying reply from you. I've actually stop attending my live lessons because of you. I did register myself and my two sister. This issue needs to be sorted out before we all pull out of this course

It was advertised by the educators during live recordings that if you pay for you the 12 months membership then you get 10 e certificates for free. That's why I paid for it. Abby who is the nutrition course education did advertised it again in last lessons. Please I need a complete refund now I've reported it a government organisation. I did see on your website that you updated it today. Please I need a complete refund. I've also advised my bank that I didn't authorised the last two payments . I need a complete refund now. I didn't signed through a third party. I did signed directly by myself

I did accepted the deal that was offered by Darren, but when I went into my account at shawacademy websites, it's still the same issue, the e-certificates hasn't been restored as it was promised. Please I'm get depressed by the whole situation and I will need to get my CPN involved if it's not resolved today.

This the reply I received bellow but the issue is still not resolved.

Darren (Shaw Academy)
May 26, 2020, 11:03:34 AM GMT+1
Hi ***,
Thank you for contacting us back.
I am very sorry for all the confusion. We do not have the option to refund for the e-certificates, however, I do understand that you were charged as you were already offered it, so I have a better deal for you. I will go ahead and add all e-certificate for all courses.
Please confirm me back so that I can add it for you.
Your Friendly Neighbourhood Shaw Academy Support Team.
Kind Regards,
Darren
Web: www.shawacademy.com
Delivering great education, accessibly and affordably, to everyone

I now need a complete refund or all the e-certificate should be added to my account as soon as possible.

Unorthorized charge of $34.95 on a online course that was meant to be free. They refuse to cancel my account or refund my credit card.
On May 31, I followed a Facebook ad for free online courses with Shaw Academy during Covid-19. I had to enter my credit card details to create an account even though it was a free trial. Before I started my first lesson on June 4, I recieved multiple pop-ups when signing into my account advertising toolkits and certificates for sale. I clicked once on the toolkit pop-up to close the window and was instantly charged $34.95 for this purchase that I dod not want ot authorise. I contacted their customer service email to request a refund and cancel my account (2 emails on 4 June and another on 6 June). They refused to give me a refund or cancel my account. They instead kept crediting my account with more toolkits and a Certificate of Completion before I had even done the course. I researched them and found that they are a well known company that scam people and issue unorthorised charges and make it impossible to cancel accounts.

Unauthorized charge to my PayPal account of $69.99 after dropping a FREE (as advertised) graphic design course. No payment plan was ever selected.
I signed up for a free course through one of Shaw Academy's Instagram ads. In order to create an account, I used my PayPal account. There was no mention of this being a free trial, no mention of a time period for a free trial, and no mention of an automatic payment at the expiration of any free trial. I was not taken to any step in this process prompting me to select a payment plan.

Leading up to the start of the course, I received two emails from the Shaw Academy, asking me to choose a payment plan, which indicates that I had not yet selected a payment plan. Once the class started, I promptly cancelled my registration from the course. I did not receive any further emails from the Shaw Academy after dropping the course. Then on May 27th, I received an invoice email from PayPal indicating that the Shaw Academy had charged me $69.99. In the PayPal invoice there is no description for the charge to properly indicate what type of membership or what services I was being charged for.

I contacted PayPal about the issue. They continued to regard this as the following issue "Refund for canceled subscription/recurring payment." That was not the correct issue; therefore, I would not be able to provide the supporting evidence they asked for in order to prove the case type they had re-assigned for me. The issue was that I never signed up for a payment plan. I was never prompted to choose a payment plan by the Shaw Academy. Therefore, I do not have a BILLING AGREEMENT. Furthermore, I did not receive any emails from the Shaw Academy confirming successful purchase of any type of payment plan. There is no proper record from the Shaw Academy that I successfully selected and purchased a plan. The only confirmation I have on file is directly from PayPal that I was charged $69.99 from the Shaw Academy.

I demand a formal investigation be started on the Shaw Academy LLC as I see that are numerous complaints here on Revdex.com that echo this same scam-like behavior.

Signed up for free trial. Was never able to take courses. try to cancel membership-requires a call. puts you on hold for 19 minutes then hangs up
I signed up for a free trial for a particular course. The course requires you to schedule class time in order to take them. The site would never Let me schedule, just kept sending me to support for assistance. Support never would return my messages. Trying to cancel the membership before I get charged. The site says I have to call to cancel. The number is a fake line that just puts you on hold immediately and hangs up after 19 minutes.

I am bombarded with emails and phone calls some calls in the middle of the night. I am unable to cancel service.
I keep trying to cancel this service but I can't get a confirmation. I was billed three times during a free trial and now when ever I call I get hold music only.

Unauthorised payment of £200 - also not honouring the right to refund within 30 days in UK.
I signed up for the 4 week free trial 26/05/20. (wherein I entered my PayPal details,and a 30p authorisation amount was processed & refunded.) I was very careful when subscribing to free trials to ensure I'm not paying for anything yet... however on 30/05/20 I had been charged £199.95 for a full years subscription.
I know I did not select that when I signed up, and I certainly did not go in and upgrade my account on the 30th.
I have contacted customer services and they are refusing to refund & instead keep saying they will give me a lifetime subscription for free. Its not free if you stolen £200 from me.
They have provided no proof I opted into this year subscription... I didn't even receive email confirmation on the 30th, I just happened to trace back the £200 taken from my account.