Shaw Academy

I signed up for a 4 week free course through an Facebook advertisement. Was charged 29,95 for a tool kit that I had not requested to purchase.
I signed up for a 4 week free course through an Facebook advertisement. In the sign up process I was had to leave my PayPal information for in case I wanted to keep the subscription for their services. After loggin into their site and photo course the first time. I noticed that I had been charged 29,95 from my PayPal account for a Toolkit that I did not want to purchase and had not authorized the purchase of. I have been on contact with the seller and they are not willing to cancel the tool kit and issue a refund. I immediately contacted them concerning the issue as according to the Right of withdrawal rules.

After a free trial period they gave me another free trial period. Wanted to cancel but they took payment without notice.
Student mumber XXXXX. After a first free trial peroid, I cancelled and they then gave me another free trial peroid, which I accpeted. They say they send an email the day before the trial ends so you can cancel. No such email was sent to me. I was aware of the days running out and kept looking as to when I needed to cancel in order to avoid a charge. They day before they charged me the app told me I had 1 day left. The next day I logged on and it said 1 day left so I believed I had that day in the free trial but they had already taken the charge from my account. Also it was not the 1 month they said it would be, it was much higher. I have emailed them and had no reponse. I have tried looking at my profile and payments but cannot access them. I am scared to cancel the membership as I dont know what will happen.

I cancelled my account back in May and in June I was charger $70. Even after providing proof that I had cancelled they were refusing a refund.
I had signed up for a 4-week free trial but ended up not having the time to participate in them. I had to email them to cancel because the phone number they have listed is not set up. I received a confirmation email that I was cancelled and didn't think twice. At the start of this month I was charged $70 by them and even after providing proof that I cancelled and had received a confirmation email they were refusing to refund me. I had to threaten a lawyer (which I have on hand) in order for them to refund me. My lawyer was quite happy to hear that we didn't have to take action. After some more research I am not the only one who has had this issue. This company is scamming people out of money and then refusing to give it back when proof is provided that it was wrongfully taken. They need to be shut down.

Subscription cancellation phone number inactive
I'm trying to cancel my Shaw Academy subscription. I clicked "no, I want to cancel my subscription" about 10 times and finally got brought to a screen telling me to call a phone number (+X XXX XXX XXXX) and enter a code in order to cancel. The phone number appears to be completely inactive; I've listened to 10 straight minutes of hold music, without so much as a "Hello, please hold" or a confirmation that the number has anything to do with Shaw Academy. No way to enter a code. Nothing. I'm quickly becoming convinced this whole business is a scam.

I have cancelled my membership on May 21 AND I have the email to prove them "canceling" my membership saying I won't be charged. I was still charged.
On May 21, I called and cancelled my membership after ARGUING with a representative. I received an email saying it was cancelled and that I wouldn't be charged so I believed it. Then I was charged $68. I can't get into contact with anyone.

I joined 4 weeks free class and when I tried to cancel they asked me to call a phone number and gave me student reference number. I called them 10 tim
My name is ***. student number is XXXXX. I joined on 9th May. I still have 1 day to cancel. I can not cancel online and they want me to call instead to cancel and no one pickup the call. I need to cancel my membership and I feel blocked. Can't cancel from anywhere and I have to pay for the service that I will no longer use. THIS IS NO RIGHT. When you allow person to join online why do you want them to call for cancellation. There should be option to cancel online if we no longer need the service.
THIS IS SCAM and they should not be allowed to do the business like this.

Am attempting to cancel a 4 week free trial but have not been able to get into contact with company. Also charged me $39.95 without my authorization.
I registered for the free four-week graphic design course trial about a week ago. After realizing the classes weren't for me, I attempted to cancel my free trial. In the process of canceling, I was charged $39.95 for a module toolkit that I did not request access to. I have called the phone number they supplied me with to confirm my cancellation multiple times. Most of the time I couldn't get through and the two times I finally could and attempted to confirm my cancellation, I never received the cancellation confirmation email they said would be sent and my account still shows as active. I have also emailed them multiple times asking for assistance with my cancellation and requesting a refund for the module toolkit charge made without my permission and have yet to hear back. I've messaged them on Facebook and Twitter as well with no response. After reading many reviews, I've found that they make the cancellation process deceptive and difficult and they continue to charge you the monthly fee even after cancellation. I would like to ensure that my account is officially canceled, and my card will not be charged now that I've cancelled. I would also like to be refunded for the module toolkit that I did not request access to.

Student #XXXXX
I have tried to cancel, it tells me to call 732 702 3123 (I have the screen shot) but no one answers the phone, its just music.
When you call the cancellation number its just music. Just to get to the screen that says to cancel, call, you must say yes cancel like 5 times. Why can't they just cancel online?
On the Revdex.com website it lists a number as XXX XXX XXXX but that number is not in service.
I AM NOT PAYING FOR THIS SERVICE. I WANT IT CANCELLED IMMEDIATELY OR ELSE

Signed up for a free trial. When it came time to cancel, they took money out of my account 3 days before the renewal date.
Renewal date was June 11. They took money out of my account on June 8th. When trying to cancel online, they make you call a phone number. No one answers the phone number. On hold for over an hour. No one ever picks up or returns the calls. They make it impossible to actually cancel a membership.

I subscribed to the 4 week program and cancelled immediately after 1 week with several emails after the week 1. With no answer, I submitted to PayPal
I subscribed to the 4 week program and cancelled immediately after 1 week with several emails after the week 1. With no answer, I submitted to PayPal. PayPal has decided to settle with seller even tho I provided 3 emails stating the dates and times I cancelled.

If I could leave no stars, I would. DO NOT BOTHER. The information and courses seem okay, but you CANNOT.. I repeat CANNOT get in touch with a HUMAN BEING. Only bots 'respond', send countless texts and emails, not to mention trying to scam you out of $39.99, with their one-click purchase pop ups. It tells you you missed a class when you haven't, when you send a request to speak with someone, only bots answer and send the same messages, all with their own names.
When I kept insisting to speak with someone in the bot emails, I receive another bot emails saying they were going to cancel my account, when I logged in, it was cancelled. DO NOT BOTHER!

In March, I subscribe for Shaw Academy (I assume it was when I click on an ad or something because since then I haven't opened their website and even couldn't remember their name). Since I signed up for this website, they didn't send me any emails later than March. At the end of May, I saw that Shaw Academy charged me for a paid subscription. Ok, technically it was my mistake, and I don't argue about it. But I'm wondering how a place that promises people to teach them marketing (as one of the options) demonstrate such a poor user experience:
1. You didn't send me any reminders that I'm supposed to pay soon although other online platforms sent me reminders when my trial period came to the end and I was supposed to start paying showing their high ethical standards (and I stay with them and pay them money). You also NEVER sent me a receipt that you charged a particular amount of money from my bank account.
2. When I tried to cancel my subscription, I COULDN'T DO it online. Shaw Academy requires me to give them a call during working hours to cancel it. How could t be such poor digital service in 2020?! Once again, I have several subscriptions, and I never had a problem to cancel or update them online.

I signed up with Shaw academy knowing that the courses they offered where free, after finding out that it was not I immediately cancelled my members
I immediately cancelled my membership. I do have confirmation emails from them showing that indeed they cancelled my membership. Next thing they deducting money from my account WITHOUT MY PERMISSION and I can't seem to reverse or get a refund.

PLEASE help me, I am a single mother of 2 , im unemployed and really need the money they took from me it was suppose to go for nappies and formula , I just got a bank message showing shaw academy took money that was suppose to go for my kids essentials.

I was charged on my account twice in the first two days for a trial that should have been free of charge.
I subscribed to a free trial on May31 and payment was immediately taken off my account. I contacted the support team and requested a refund. They claimed that they hadn't recognised my email and I should confirm my details with them, which I did. In the meantime, I was receiving conflicting messages some congratulating me for attending the first class, some claiming I had not attended it.
Two days later another payment was taken off my account.
I've been emailing customer services back and forth. They failed to address my points in the emails and refer to the terms and conditions without mentioning any specific points. I have perused their terms and conditions and I even quoted parts back to them to prove my point.
None of those payments should have been taken as I did not authorise them and I signed up for a free trial. It is not the case that my free trial had ended and they automatically charged me, it is a case of taking payment while stating that it is free for 28 days.
They have offered free membership, but I do not wish to take that.
Thos payments have been taken wrongfully deducted from my account and I request a refund that they're refusing.

Shaw Academy has charged me twice 2x $69.99 when I was under the impression I was in a tried period with a promo code from Fido.
I originally signed up for a free 1-month trial with Shaw Academy (signing up at the end of March 2020). Upon learning that Fido (my service provider) was offering a promo code for a 3month trial, I went to my membership page and updated/inputted the new code to extend my trial in order to have the 3 months instead of 1. I was given no indication that the code did not work when doing this. I recently checked my credit card statement to find I have been charged twice (during April and May 2020), a monthly fee of $69.99. I have attempted to resolve the issue with Shaw Academy directly but they do not answer all of my questions and only attempt to offer me further membership (which I did not ask for), refusing to refund my money and honour the Fido promo code.

I find their business practices rather poor. They do not make it clear you are charged / about to be charged and their customer service will not acknowledge some of my pointed concerns included below:

1. They do not email you a receipt of your most recent payments.
2. They did not email me to say my 'trial' was about to expire.
3. Their website today states that 'premium membership' costs $59.99 CAD and I have been charged $69.99 CAD twice now. I inquired about during our correspondence but they will acknowledge the question or state why that is.
4. When I went to their website to input my Fido promo code, I was given no indication that the code was not accepted upon entering it.
5. I have taken a screenshot of my Fido promo code and sent it to them for consideration (can provide if needed) but they will not acknowledge or honour this.
6. During my interactions with them via email this week for a refund, the representative at one point stated (and I have the email records), "I have checked with our finance team for a possible refund; however, the refund is not at all convenient".

I do not want any further membership offers from Shaw, I am looking for a refund only (grand total $139.98 for the two charges). Can you please help?

I've been trying to cancel my free trial and they haven't allowed me to do so. They try to extend it instead of cancelling.
I signed up for the free trial. They emailed constantly. Texted constantly (don't give your real number), and EVEN CALLED. They called me at 2am. I decided to cancel.

So I went on their app and went through the cancellation process but then you have to CALL them to cancel your trial. I called. No answer. I've emailed 4 TIMES. They tried to extend my trial in the first email. I told them I don't want to extend my trial, I want to cancel it completely. They then told me I shouldn't cancel my trial so I sent them a third email saying they weren't listening and I wanted to CANCEL. In their third email to me they then told me I couldn't cancel via emal and had to go through the steps. I just emailed them a fourth time stating I had tried to go through the steps but their was no answer from the phone number.

So THEY LITERALLY MAKE IT IMPOSSIBLE for you to cancel. It is a TOTAL SCAM and with how difficult it is, they are screwing people out of their money. This company should be shut down. It should not be difficult to cancel a free trial and I should never have signed up. Do yourself a favour and NEVER sign up for anything with Shaw Academy.

My student number is XXXXX. Since they still haven't cancelled my trial I'm hoping this will make them do so.

In case they are STILL NOT LISTENING. LET ME REPEAT.

I WANT TO CANCEL MY FREE TRIAL.

I DO NOT WANT IT EXTENDED. CANCEL IT.

Shaw Academy processed an unauthorized charge on my Debit card and refused to refund the money although I did never purchased their services.
I began a trial through the Tmobile Tuesday promotions in April, I had then cancelled the service on April 27, as reflected by the screenshot. 2 months later on June 3 I get a charge from the service, although I did not sign up for them again. I paid for this by debit card, I am not confident that the company will not continue to charge me again. As they have currently without my authorization.

They will not provide a refund because of a mistake on the website. I never agreed to the terms and conditions at all.
I was exploring Shaw Academy website, which is shawacademy.com to what they offer. The date this all began was June 2, 2020 in the amount of $39.95 by debit card. Once I realized there was a charge on my bank statement I personally emailed them ASAP to request a refund and provided all of the required documentation. The only to get a hold of them is by email. Been emailing for about 3 days straight and all they can offer is 3 months free which is not what I want because I wasn't aware of the charge of $39.95.

SA charged 69.99 immediately on the same day I registered for a 4 week trial. I immediately contacted within 24 hrs to cancel and was denied refund.
On May 30, 2020 I responded to a promotion for a free 4 week trial on Shaw Academy. As expected a pre-auth in a small amount of 1$ was processed and returned to my cc. Then I was notified immediately by my cc that an amount of 69.99 was also charged. I attempted to contact the company for a refund immediately within 24 hrs of the trial start and cancelled the trial immediately as well. A response by email from Paul , no last name provided, stated he reviewed my account and that I could not receive a refund because I did not cancel before my trial ended, which is not accurate. I cancelled within 24 hrs of requesting the trial. I was offered a 6 months membership, which I do not want. III responded and requesteddrequested a review again and was offered additional product or services which I do not want. I do not trust this company, especially since the customer service rep was not even accurate (or honest?) when referring to my account. I am disputing this charge with my cc service provider and it will take 90 days for them to resolve it. This is extremely disappointing especially given the state of the world and my finances during COVID. I expected a more reasonable action to be taken and my refund issued immediately as so many other reputable businesses I have experienced any issues with.

I received confirmation onton June 2, that my membership was cancelled .

I signed up for a free four week trial on ShawAcademy several weeks ago. I canceled after a week and have recently been charged for a course.
I signed up for a free four week trial on ShawAcademy on April 22, 2020. I had never looked into any of the content or attended any classes offered. I spoke on the phone with a representative, who would not stop trying to stop me from canceling, to cancel. My free trial was canceled on April 26, 2020 which is documented by a text message from ShawAcademy reading the following: "Restart your free trial with Shaw Academy & be entered into a competition..." etc...

Following this automatic message were several text messages informing me I was late for class, encouraging me to reschedule my classes and encouraging me to restart my trial.

On May 3, 2020, I believe this is where I was signed up by ShawAcademy for a course against my knowing and will. I find this action in bad faith and a disgusting business practice.

I was charged $69.99 on June 2, 2020 through PayPal as an automatic payment. I filed a complaint with ShawAcademy and had several back and forth emails with ShawAcademy which summed up to them not being able to refund me and that it was my fault because it is in the terms and conditions. I have filed a PayPal dispute which I have not heard back from yet.

This is very obviously fraudulent business operations and at the least, actions made in bad faith in order to corner and scam individuals.

Attached are screenshots of all text messages from ShawAcademy and screenshots of my email thread with ShawAcademy following the charge. These are on the attached Microsoft Word document titled "ShawAcademy Evidence."

In short, I don't want freebies; I want my refund.