Shaw Academy

Shaw Academy processed unauthorized charge and will not refund my money
I enrolled for their free trial period and had a reminder set in my calendar to cancel the subscription before the free trial ended. I did not use their services and did not enroll in any of the courses. I tired to cancel my subscription 3 times in their app and it would not process the cancellation. I then sent an email to cancel and had no response. After my free trial period I was charged $69.99 on my credit card (which you had to enter to set up the free trial) they said that "Once the Toolkit is activated in your account it is made available to you and we have transferred the content to you hence it cannot be disabled as it was provided therefore, we cannot refund." I find this hard to believe as clearly they can see I did not access any courses on their website! The email response back then proceeds to try to up sell me on more stuff! Seriously. I just want my money back for a service that I did not use...and a free trial that was clearly NOT a free trial, what a scam!

I was charged $69.99 for a free trial that was canceled.
My name is ***. In the middle of March, I created an account and tried the "free trial." Prior to my trial ending, I contacted Shaw Academy and said that I no longer want this membership, thus cancelling my account/membership.

I recently checked my debit card and saw payments made to Shaw Academy in the amount of $69.99. I have tried to contact Shaw but only contact information is an email which replied back to me saying they don't have an account for me. I am confused with how I am being charged when I cancelled my membership over two months ago. My query number cancelling my membership in MARCH was *** (see attached file). The query number contacting Shaw about the charge was XXXXXXX - which they say they have no record of.

According to all the other complaints Shaw Academy seems to do this on a regular basis to college students trying to better themselves.

I signed up for. 4 week free trial and cancelled (following THEIR online directions) 10 days later.
I signed up for. 4 week free trial and cancelled (following THEIR online directions) 10 days later. I was charged anyway and refused a refund although I followed their directions AND never used their services.

I cancelled my subscription in April and was charged for May and June. They refuse to reimburse me despite my cancellation.
I signed up for a free trial for 4 weeks, after which the cost was $69.99 per month. After the 4 week trial period, I did not cancel the subscription in time and was subsequently charged $69.99 CDN for the next month - April. Once I noticed the charge on my April bank statement, I immediately cancelled the subscription with plenty of time for it to be processes. When cancelling, Shaw Academy requires you to telephone in to cancel and go through a ridiculous amount of tele-prompts to be able to finally cancel. In the end I know I cancelled the subscription properly. I was then charged $69.99 CDN in May and again in June. I notified Shaw of the error and am being told they refuse to reimburse me but did confirm that my subscription is cancelled. I'm not impressed. I did not use any services in April, May or June and think at the very least I'm entitled to May and June's payment that was process in error.

Shawacademy is scam they are not cancelling trial period and charging their user card.
The offer me trial period and I did not like their course, I decided to cancel it within trial period. I approached to for cancellation and I tried alot to cancel it but they made cancellation procedure so difficult for users. I sent them email as well to confirm the cancellation but they still charged my card and now I am requesting for refund and they are not giving me., I checked on internet tons of people have same complain. This company shawacademy is scam.
I attached the screenshot of my email as well. Please have look.
Thanks

I signed up for a free trial and never used it once. I went through the process of insuring my membership would cancel and they charged me anyway.
My free trial began beginning of May 2020. Even when it started, I went to the account settings to make sure that my membership would cancel instead of renew. I was charged $69.99 last night (6/2/2020) and email the company requesting a refund. They claimed that I did not, in fact, shut my account off and due to their statement I will not receive a refund.

Hi, I deactivated my account the day after I started the free trial and after 30 days I've been charged 58 usd anyway.
Impossible to get in touch.
Hi, I deactivated my account the day after I started the free trial and after 30 days I've been charged 58 usd anyway.

I have been charged twice for £49.99 after cancelling and been told that my subcription has been cancelled.
I originally signed up for the free trial on 5 April 2020 and was charged £49.99 on the 3rd May 2020. I immediately tried to contact the Shaw Academy via phone and their telephone number is not in service. Following this I contacted Shaw via email and they replied on 4th March that -

" If you still feel to cancel, you will need to go into your member area Here(https://live.shawacademy.com/login) and select 'My Profile' and then 'Memberships & Payments' option and follow the process."

I did this and have checked my profile and my subscription state non renewal.

Today 3rd June 2020 another £49.99 has been taken from my account and there is no way I can contact Shaw Academy which is ridiculous. They are now stealing money. I will attach the emails to the document below.

I was wrongfully charged for subscription even after cancelling my subscription before my trial period ended.
I had activated my trial account with Shaw Academy on 14th April 2020. The trial period was for 28 days and it was supposed to end on 12th May. I did not intend to pay for the membership and hence I cancelled my subscription on 10th May. But, unfortunately, I was debited $69.99 on 12th May even after cancelling my subscription on 10th May.

Furthermore, after checking online about this company, I found that I was not the only person who has been victim of this type of deceit by this company. There were many cases where amount has been debited from people's account unlawfully without their knowledge. Some of the proof of these cases can be found in the following websites. (https://www.Revdex.com.org/us/de/wilmington/profile/online-education/shaw-acade...⇄
(https://www.quora.com/What-is-a-review-on-the-Shaw-Academy)

Furthermore, I have contacted the customer support of Shaw Academy to initiate a refund but there was no positive response from their side. Hence, I kindly request you (Revdex.com) to consider my issue and revert back this transaction.

Following are the important details:

Transaction ID: ***
Date: May XX XXXX
Amount : $69.99
Invoice No: ***

I have attached screenshot of the web-page which shows cancelling of my account subscription. I have also attached the invoice generated by Shaw Academy after my account was debited for the subscription.

Thank you for your help.

Regards

This company says you can cancel anytime durinf trial period, but it is a lie! They have restricted days and time you can cancel.
I tried to cancel my free trial and found out I could not. The note said I could only cancel Mondays-Fridays 9am - 5pm and had to call a number! So if your trial period ends on a Monday, it means if you do not cancel the previous Friday before 5pm, you WILL be charged! This is unethical and dishonest.

You will also find out that the phone line for cancellation is not manned. It is an automated line that bashes you on and on to prevent you from cancelling!

Why is an automated line restricted in it's operational times? Why tell people they can cancel any time when they actually cant?

This is wrong. So wrong! And I will keep complaining and writing honest reviews on how bad this company is ethically until I get my money back and they change their deceitful system.

Signed up for a free trial try to cancel my free trial they still charge me they would not give me back my money Idk what to do
So about three months ago I signed up for Sean academy on this app as a free trial they charged me 30 bucks I tried to cancel it they would not cancel they gave me the runaround then they offered me free 6 months I said I would still like to cancel and they would not cancel and they still ended up charging me I tried to cancel it again and I can't even get a hold of nobody no more I have complained on their website and on Facebook and multiple other interfaces internet trying to resolve this and I don't know how I think they are some of the biggest scammers out here

I had emailed them several times about a module tool kit I did not purchase. I emailed them 3 times about it and got not response. I'd like a refund.
I tried to enter a "contest" for a free monthly subscription and was charged for a module tool kit. I tried to contact them several times about the mistake and try to use that money towards something else, but they never got back to me. I then tried to cancel the membership and was still charged after the fact. I would like a refund for the tool kit and the last subscription charge.

I took a free 4 - week trial course with Shaw Academy. I cancelled my trial over the phone and was still charged. They refused a refund.
I took a free 4 - week trial course with Shaw Academy. I cancelled my trial over the phone and was still charged. They refused a refund.

- DATE: May 20, XXXX X:XXpm EST
Third week into the free 4 week trial, I received a call from Shaw Academy asking me how I was with the overview of the program. I notified them that I am no longer interested in the free 4 week trial anymore and was told that it is okay and that the rep I was talking to will cancel the course I was enrolled in. I was under the impression that I would not have to cancel my card at that point because I already canceled.

- DATE: May 28, 2020 Transaction ID: ***XXXXXXXXXXXX
Received an email from PayPal notifying me that the Shaw Academy has process a payment to my credit card for $69.99 CAD

- DATE: May 28, 2020 Ticket # XXXXXXX
Contacted Shaw Academy and they notified me that I did not cancel my membership. So, I proceeded to cancel to cancel the member and asked for a refund. They "claimed" that I did not cancel in time - so they payment was processed and that there is nothing they can do other than provide me with more material for my money (not to mention they tried up selling me multiple times during this process).

- DATE: May 29, 2020
Contacted PayPal to notify them about the situation, they told me they would be in touch with Shaw Academy and PayPal never got back in touch with me.

We continued to get charged after canceling when the free trial period ended.
Continued to charge credit card. Student number XXXXX. Tried canceling again and was asked to call a number, which turned out to be just a recording. It didn't even ask for any account details.

They Have Deducted money on my account without my concern involving one email address I really don't know whose the owner.
I was checking my bank statement and I saw the company has deducted some money on my banks without my concern and the email involved on that I have no idea whose the owner when I tried to get in touch on that and how the user was able to deduct using my card I was told they'll help me by giving me more months on the sites as free subscription which I personal don't feel like joining and spending my time knowing on their courses, and when I use my original email I realized that again another money was deducted double the initial on the foreign subscription. When I emailed them they said no refund they'll give me more benefits.

Very dishonest business. They make it incredibly hard to cancel "Free" trial. After, clicking 5 times and repeatedly confirming if I really want to cancel, I was given a phone number to call.
I called the number and once again had to confirm 5 times, after lengthy sales pitch, that I indeed wanted to cancel. I never received a confirmation notice and had to cancel my paypal in order to ensure that Shaw Academy doesn't take any more unauthorized payments. Very unfortunate experience.

I was charged $69.99, I have been reading and it says if you want full access to Shaw Academy you can opt to get charged for all classes. Took one
I was charged $69.99 on May 14th. I signed up for one free course, took one class. I have been reading SHaw Academy and it says if you can opt in to pay $69.99 to unlimited access for all classes. Never signed up for all classes..

Being unable to cancel before the end of a free trial and being billed
Hi,

I signed up for a 4 week free trial which expires today. I have gone to cancel the membership and followed everything online but have been directed to a phone number as the only way to cancel. The phone lines are closed.

There was no mention of having to call a phone number to cancel when I initially took up the trial option. It is not very customer friendly to be able to join online but not be able to cancel online. I have now been billed for £49.99 for a further month's membership now which I shall be contesting with paypal if this is not refunded within 48 hours. I had until the end of today to cancel which I want to do, and today isn't over but you're not allowing me to do this.

Thanks for your assistance in the matter

I cancelled my membership before the allotted trial time, TWICE! They still charged my account! They scam you and don't respond back.
I cancelled my membership on April 15th 2020. On May 4th 2020 I called with the confirmation number to cancel. (I have supporting documentation printed as well as making the call through my phone provided details.) I was still charged $34.99 (CAD) for the service on June 1st 2020. Which put us in an extremely difficult position in paying rent. My contact through them is ***@gmail.com. I would appreciate being refunded. I went to try out their course to try and better the livelihood of my family and children but found the content to not be beneficial. Then my money was withdrawn after their claims of the course being free, then being charged afterwards? My husband will be filing a separate claim as this happened with the same Shaw in our joint account as well. My account was charged through PayPal (same associated email as above) and my joint account through CIBC via our visa debit. (I can again provide proof via screenshots and bank statements as needed.) I was only able to submit one image, I don't know how to upload the rest of the images. I've contacted them repeatedly via email, through PayPal, by phone, only to be ignored.

I did not enroll for the course.. coe haven't takenfree classes as well. I have been charged for the course fee from my debit card. Kindly refund.
I have been Wrongly charged today from my debit card for the online course not chosen at all.

Kindly refund and call me back

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