Shaw Academy

I cancelled before the trial period and Shaw Academy still charged my card. They also signed me up for additional months that were never authorized.
I signed up on 4/21/2020 for their Nutrition 30 day program only. Their system requires that you input your card number to register. I cancelled 4 days later. The system acknowledged my cancellation on 4/25/2020. I emailed them on 4/27/2020 to make sure it was clear I was cancelling and for them not to cancel my card. The follow up confirmation email I received asked for documentation of the charge. There was no charge at that time (in April) since it was long before the 5/21/2020 deadline; I thought I was done since I received the confirmation. However, they still charged my card on 5/21/2020 for $69.99; that was an authorized charge. When I contacted them and sent them a copy of the unauthorized charge they refused to refund my money and I have been emailing customer service ever since to get my money back. Instead of honoring their policy they have enrolled me into an automatic billing cycle until November. I did not authorize this. See attached.

I cancelled the free trial after never attending any classes since the first. But they are refusing my refund.
Shortly after the COVID-19 quarantine began I signed up for a free trial but by the time of the first class I realized I couldn't attend when my work hours were changing so I cancelled the free trial after around the 2nd week of the class before the end of the free trial. But on 06/01/2020 I received a charge. So I reached out to request a refund and make sure it was cancelled properly. They cancelled the subscription but refused to refund. I am unable to attend classes at this time and have no intention to use their site again. They are willing to give me my 69.99 back but are willing to offer $399 worth of services. That sounds backwards. I do not want a y further services from them they have no classes that I am any longer interested in. I just want my 69.99 back and we can part ways for good.

Lied about letting you know before charging your card and also lied about needing your card info.
I signed up for the free trial around April 20th. While signing up it stated (and I have a screenshot of this): "no card details required". Sure enough you needed your card. I decided to put it in because it clearly stated, "we will not charge your card until we notify you that your trail period is up". I have looked through my emails countless times and there is not one email stating my trial was up and my Card would be charged. You contact customer service and they just pretty much tell you to have a great day. This is not okay. They are complete liars and I would never give a cent to this company ever again. Not to mention, to cancel your account you have to listen to a 10 minute automation pretty much begging you to stay before you can cancel..

without authorisation I've been signed up for a shaw academy program and charged 100£. I need an immediate refund of the FULL amount stolen.
Signed up for a free program.
No emails sent to me to confirm the program.
Later on 50£ taken for no reason, just listed as shaw academy in my transactions
a few days later charged another 50£
A total of 100£

Ive had the bank block the company from taking more money from me without authorisation. but I require a full refund.
they have signed me onto other programs without my permission and taken my money.

I signed up to a free trial but rung up immediately to cancel, which was confirmed. However I was still charged, was lied to and denied a refund.
I signed up to a free 4 week trial at Shaw Academy in Sports and Exercise Nutrition on May 27, but after gaining access I realised it was not at all what I had expected and so decided to cancel straight away. I immediately rung them up, spoke to Lannice who after offering me many free bribes to try and get me to stay (all of which I declined), confirmed cancellation of my membership. I also received an email from Lannice confirming cancellation on the same day. However, I was charged £39.95 for something I had no idea what it was, and when I contacted them asking for a refund, they said I had not cancelled within my 4 week trial period and was thus charged. This was a blatant mistake as I had cancelled immediately. After querying this further they then said the "certificate" I had purchased could not be refunded, but they would offer me a free toolkit and that they had activated it on my account for me. This is after I had already asked for my account to be cancelled, had it confirmed, and I had declined the free toolkit and other bribes, they still went ahead without my consent and charged me for things they had offered for free, and re-activated them after already confirming they had cancelled them for me. They got my trial date completely wrong and lied about it, have taken money from my account and purchased something on my behalf and against my consent re-activated my account.

Received 2 charges of £49.99 over the space of a month without accessing or being notified of these charges before hand.
I have queried this previously with Shaw academy. Signed up to receive a free course and had to enter bank details to receive this. Did not access any course or material and sent email cancellation. I was charged 49.99 in Dec 2019 and then again in January. When emailed to rectify, was told cancellation was not received. Emails went back and forth, explained I'd had no communication or receipts of payment, no course material had ever been accessed and no cost had been attributed to the company on my behalf and got offered some ridiculous 6 month access to something that I again had no intention of using. I have emailed again regarding this and just kept getting automated responses until now they refuse to reply. I believe that this falls foul of Distance selling regulations. For 2 payments of 49.99 I have received nothing and accessed nothing. This was all done at a sensitive time with my mental health, something that again was explained and dismissed. As payments came out of my paypal account, they were not noticed hence the delay in contacting them until january

Shaw Academy offers a 4 week free trial.They charged me on the day it was over and on the next day when I cancelled they did not want to give a refund
I signed up for a 4 week free trial with Shaw Academy. I have started in on April 30. I've already been charged on my credit card. On May 28 I have already got a charge on my credit card for a premium subscription. I have never been sent a reminder when my trial expires. I have canceled it the day after that and the company refuses to give the money back as I am "supposedly" one day over. I have not used any services in the last week or so of the trial nor after it was over. In customer service, they first told me that they cannot refund me because I have bought extra information from the cite ( that I did not). After that they changed their minds and said that they cannot refund me because I am over my trial period. They are trying to find every reason ( and even make one) to not give money back.

This company is a scam!
I signed up for trial, tried it for 5 days maybe and I didn't like it. So I canceled my trial but later I was charged $59.

I signed up for trial, tried it for 5 days maybe and I didn't like it. So I canceled my trial but later I was charged $59. When I email to them about this issue all what they tried to do is convince me to buy another membership with "discount".

Payment taken after cancellation. Company refuse to refund
I enrolled with Shaw Academy on 30/04/2020 and cancelled on 08/05/2020 by telephone and received an email confirmation stating I would not be charged. On 28/05/2020 £49.99 was taken from my bank account. I have tried to contact Shaw Academy by telephone but cannot get through to anyone and have sent emails to every address I can find. The only response I have had is an automated message saying I have not followed the terms and conditions which say I had to cancel within 28 days.

I never started recovering from stroke
The misunderstanding that I had I never made any sessions I cancelled and they still charged me 69.99. When I called the number it was no longer available

Charged after cancellation of free trial
On April 24th I enrolled in a Graphic Design course with Shaw Academy. They offered a free month trial which was enticing. Soon after, I was being bombarded with emails, calls, texts and messages on Whatsapp from Shaw Academy. This bothered me enough to not even begin the course. On May 14th, I called in to cancel my subscription as I had gotten two phone calls that week, one at 1am EST and one around 4am EST. I spoke to Ruqayah who had confirmed cancellation over the phone and by email. On May 22nd, I noticed a charge on my credit card for Shaw Academy for $69.99CAD. I called back and spoke to JP, who then suggested I send an email to ***@shawacademy.com which I did. Luke from billing sent me an email saying I had not cancelled in time?! (I had 8 days left to my free trial) In the terms and conditions it specified that if we were to cancel before the free trial ended, no charges would be made.

This company continues to charge my card after multiple confirmations that the account is cancelled.
Card continues to be charged although they say nothing is being charged to my account, after 3 times of telling me it was because I didn't cancel on time and so they couldn't refund me but that my account was cancelled moving forward. but then it happened again, and again they said the membership wasn't cancelled and they could so anything, but there was confirmation on email. after I told them that then they tell me well your account shows no charges since November .... well the charges with the company name are on my account, so they're taking it from an account whatever that is.

No refund but can offer $600+ of free months? SCAMMERS
I signed up to a service a month ago and they said they send a warning 3 days before the account is due to refresh. I tried out this service for a couple of days and it wasn't what is advertised. I did not know they had signed me up to a premium service. I came down with covid and they DID not follow their t&c's by sending a reminder about the account for my parents to cancel whilst I was in hopsital. They are refusing to refund the money but can offer me $600+ of free access over the year. Which I do not want and have expressed on several occasions that this service IS NOT what it advertises.

I just want my £50 back.

Shaw Academy refuse to acknowledge that my account was cancelled. Charging me £49.99 without my consent
Over one month ago I signed up for a the 4 week trial of Shaw Academy - I cancelled my subscription 2 days later to ensure I was not charged the fee of £49.99 at the end of my trial. They make cancelling the account very hard - you have to call a number and wait a long time to get through - I did speak to someone who confirmed my account had been cancelled. I then unsubscribed from their emails and thought no more about it. I never heard from them again until my account was charged £49.99. I reached out the them to explain I had been wrongly charged, they then claimed I had clicked on an email that automatically signed me back up their services - I never did this and I have since read online that they carry out this scam on hundreds of people a year. They are now claiming I can't have my money back because I clicked on to sign up again. I never had any email notification to let me know I had signed up to be charged, nothing to say my trial was ended, no contact to suggest I use the services I had apparently signed up for - it is complete scam and they have taken my money without my consent. I have reported them to my bank and will be filing a fraud complaint with the police.

I signed up for a free 4-week Graphic Design course. I did not take the course and canceled before the end of 4 weeks but was still charged for it.
I signed up for a free 4-week Graphic Design course April XX XXXX. I did not take the course and canceled before the end of 4 weeks,May 18th 2020 but was still charged for it.

I later saw in my bank account on May 20th 2020 that I was charged $79.99. Days before the official 4 weeks and days AFTER I had already made sure to cancel the account since I would not be using their services.

When I reached out to talk to customer rep. they informed me that my account was not canceled (which is not true) and proceeded to withhold the funds they took from my bank account.

I have been charged for a certificate on the website upon accidental click on the button. Its once click buy which was processed without confirmation
I am attending free digital marketing course on Shaw academy, However I have charged for a certificate upon an accidental click on the button. There was no further confirmation taken from me regarding the same and hence I would like to have refund of the amount debited from my account

I have registered with Shaw Academy and paid R 988 for the course and now need to pay extra for each module when this is not what I was told
I am deeply concerned about registering with Shaw Academy. Before making the purchase I was contacted by a consultant who advised that I need not pay any additional amount for toolkits and certificates and this was not the case. I have sent numerous emails to her, Jonathan L and support and the query remains unresolved. I am deeply disappointed and need someone to contact me urgently. I have paid R 399 extra just to access the module 2 toolkit.

They refuse to refund $39.95 non authorized payment
I signed up for a free membership for a nutrition course and entered my cc information. I was never able to access the advertised free class and got charged $39.95. I contacted the company and asked for a refund but they said it is not possible and offered me access to more classes. I don't need this class, I haven't downloaded anything for the website. All I want is a refund.

Charged me £50 saying I have an account with them even through it was closed near 2 months ago
I had a free trial 2 months ago, and cancelled and closed the account before the end of trial. This was done over the phone as they did not allow cancellations over the site or email. They've now charged me £50 and will not refund me, saying I reopened the account for a 'e-certificate' and 'toolkit'. I have told them again to close the account and refund me the money they have taken without my authorisation. They did not do this, and instead signed me up to a $399 course, with a '6 months free' incentive, again without my permission. I'm horrified and upset at their actions, doing what they please with my information and money and refusing to do as I say. In the current covid-19 crisis, I need the money they have taken without permission to put food on my table, I don't know what Im going to do

31/06/2020

Shaw Academy processed an unauthorized charge on my credit card and refused to refund the money although I did never purchased their servi
Purchase Date- 7th April 2020, Payment Amount - £49.99, Payment Method - PayPal, PayPal Purchase transaction ID - XXXXXXXXXXXXXX