Shaw Academy

I got charged even though I cancelled and the full cancellation process is very convoluted
I got charged a second month even thoguh my subscritpn was cancel/on hold

I was charged for Shaw Academy classes even though I cancelled my subscription.
I signed up for a free trail of classes of Shaw Academy and was able to cancel anytime with no charge. I cancelled the class because they are very difficult to take and don't make it convenient. They went ahead and charged my card anyway for $70.

I requested a refund because I had a trial membership and I had made an attempt to cancel. I was charged today and had canceled again with no refund
The company makes it very hard to cancel your membership with them. In order to cancel with them you have to try for separate times and then have to call them with a bot asking you for separate times if you want to really cancel or not. I had thought they canceled my service originally but I must not of been able to push it through because I have to make so many times just to cancel my membership. So I re-canceled my membership today called them and my membership now should be canceled but I have emailed them and they will not refund my money. I am convinced that this company is a scam.

I was charged $34.95 for a Certificate I never purchased and they refused to refund me.
Last Friday on May 22 I started a photography course at shaw academy. It was a 30-day trial but I still had to provide my banking account information in case I want to continue taking the course and I have to pay for the next month.
The same day I was charged $34.95 for some sort of a certificate.
I tried to email them many times but instead of refunding me or even try to help me, they offered me toolkits etc.
The next day after seeing all the bad reviews online I cancelled my membership and I emailed them again about my refund, I explained that I never purchased it and somehow I was charged. All they said was you must have clicked on something and you bought this and we can not refund you. This has never happened to me and I am very very disappointed and shocked how can someone just charge you for something you never bought. Also I have no email confirmation that I purchased something. I just noticed it on my credit card and imailed them. On top of that, they refused to refund me. Even though I cancelled my membership and unsubscribed I still get annoying emails and even text messages about the course.

Will not offer refund after they did not follow through on what was stated
Advertised as being able to complete a course with a free trial. It is not made known that you will only get ONE module of course for free until AFTER an account is made. In order to finish the course, you have to pay for 3 months. It was also stated that an email will be received prior to the free trial ending and this DID NOT happen. When I was charged the full premium amount, I email with this issue to get a refund as I did not complete any of the course due to the set up (which also was NOT fully explained prior to signing up). They refused my refund even after I brought up these numerous issues. They are treat you condescendingly when you want to cancel; going on for almost 10 minutes after trying to cancel to get you to continue. And there is no option to speak with an actual person on the phone; you must email them. When I asked to speak with someone else, I received no response

Awaiting refund for unauthorised charge ID number: XXXXXXX
I signed up for a free trial for 4 weeks on the 26th March 2020, however on the same day I decided to cancel once I got more information on the course. I emailed Shaw Academy on the same day (26 March 2020) asking for them to cancel my account and made it very clear that I am not happy for them to charge me for this service in 4 weeks time. They replied asking for a few more details and I got back to them with the necessary details straight away. Since then I have not heard back! I have sent numerous emails, checking the progress of the case and again asserting that I did not authorise to be charged and that I want to cancel my account. They did not respond to me at all and they had a whole month to get back to me and cancel the transaction. On 23 April 2020 I was charged £49.99. This needs to be refunded back to me as it was not authorised.

Shaw Academy processed an unauthorised charge on my credit card and refused to refund the money although I have never purchased their services.
On 21st May 2020 I saw a payment from my Paypal account for £49.99 to Shaw Academy. I emailed them straight away saying "I have not signed up with Shaw Academy and was very surprised to see charges of £49.99 being taken from my account. Would be very grateful if you could refund this to me and cancel the account." I have received emails back from them saying the usual this is your membership charges as you did not cancel and I keep telling them that I have not signed up for any of their services. I don't know what else to do and judging from the review online I fear the they will attempt everything to keep my money for no reason.

Charged despite membership cancellation
I had called on May 21st to cancel my membership with Shaw Academy. While on the phone, the person assured me twice that I would no longer be billed for my membership and everything was cancelled. On May 25th, I see a $69.99 charge on my bank statement from Shaw Academy despite the fact that I was told no more charges would be made. When I logged into the account, it showed that everything was still active. The person I spoke with on the phone had not done anything to cancel my membership and lied to me, causing me to have $69.99 taken, if not stolen, out of my account.

Shaw Academy has charged me 3 times totaling £139.93. Each payment was not authorized by myself.
I had cancelled my Shaw Academy membership twice. I have disputed claims which have been ignored. I was charged £39.95 on 8 Apr for a toolkit that I did not purchase. I was charged on 29 Apr and 27 May both an amount of £49.99 for a membership that I had cancelled on 20 Apr.

still getting payment deductions after cancelling my membership and Shaw academy emailed saying no more payments will go through even after disputing!
I signed up for a trial then cancelled before the month was up. Was then charged for the next month even though I'd cancelled membership. Then emailed ShAw Academy disputing this then in the email it said the person has cancelled my membership and no further payments will go through. 2 weeks later and payments are still going on my account even after cancelling my membership and one of your staff emailing saying they have made sure my account is closed!!!

I cancelled my subscription and 2 months later they reactivated my subscription without my permission and withdrew money from my PayPal.
In April I unsubscribed from free trial period of Shaw Academy.
I cancelled everything and it was also noted like that in my login information.
I looked it up to be sure.
Today, unexpected, I was charged 49,99 euro.
I never signed up for this and I never reactivated my account.
Today I logged in and saw that my account is on Premium Membership, while I did not give permission for this.
I would like them to change my status to NO MEMBERSHIP and send me a refund.

This learning platform exploits customers through 1-click purchases that they claim cannot be refunded. You cannot even buy on Amazon with 1-click.
This online learning platform bombards customers with ads and promotions for ad-on services and products. You have to exit all these ads to access the content you're already paying for. If you mistakenly click "purchase" instead of "exit" (which is easy to do on a touchscreen laptop or phone), the website automatically charges your credit card on file. No confirmation page, no additional pop-up asking "Are you sure?" When I contacted Customer Service just 5-minutes later, they said that the purchase could not be refunded because the content I purchased had already been released to me. I have not viewed nor downloaded said content. This exploiting sales scheme coupled with their out-dated educational material means this business will be history within a couple of years. But not before I get my money back from these thieves.

I cancelled my four week free trial, but was charged I emailed them because I was charged yesterday, when asked for a refund they said no.
I had started a four week free trial course. I cancelled it at least a week before it was due to end. I followed the instructions here: https://help.shawacademy.com/hc/en-us/articles/XXXXXXXXXXXX-How-do-I-cancel-my-s...⇄ and it told me I had successfully canceled my trial. Next think I know they are charging me for another subscription and I emailed them to ask for a refund because I had cancelled my trial and did not want to continue with the classes. Since I didn't take any classes during the Trial and they chose to tell me that they were not going to issue a refund. They also gave me the link to their terms page. I did not want my money back because I forgot to cancel, I want my money back because I did cancel and was still charged. Especially in a time like now where COVID is invading peoples lives and jobs.

I was billed a month after cancelling my membership.
I created my membership on April 27, and cancelled it the same day. After speaking with a representative on the phone, it was understood that my membership has been cancelled, and I have an email confirmation of that. I did not attend any classes after that, even though I kept receiving emails from Shaw Academy. On May 25 I was billed $34.99 for one month of classes, even though my membership had been cancelled during my free trial, and I had not attended any classes.
After opening a case with the Shaw Academy customer service team, I was told that I did not cancel my membership during my free trial, as per their terms and conditions. That is just not true; I cancelled on the same day that I started my one-month free trial. I replied explaining my case, but have not received a response.

Shaw Academy processed an unauthorized charge to my paypal account and refused to refund the money although I did never purchased their course.
As soon I saw the charge on my account, I reached there customer support and requested for refund. They raised a ticket number (#XXXXXXX) for the same but after a day, they said that you have bought the course of 39.95$ by using buy now option and refused to refund. I have no knowledge about this purchase and looks like they have intentionally implemented this feature where the users are not provided any information or confirmation that they are buying things. They gave me $199 store credit to use in their website but I want my dollar amount charged to be refunded as I have never intentionally purchased any course or haven't downloaded it anytime. Now they are not responding to my email also.

Invoice # XXXXXXX
Invoice Date May 21, 2020
Invoice Amount $39.95 (USD)
Customer ID
Course Description Toolkit for Professional Diploma in Nutrition Module 1
Payment - Paypal
Shaw Academy LLC
***
***
*** XXXXX

Free trial cancelled - they claim it wasn't and charged subscription fee anyway.
I signed up to a 4 week free trial, it wasn't what I needed so stopped using but had a reminder to cancel the last day of the free trial. I went through the full cancel process (you get several pages of them trying to throw services at you and for you not to cancel) and finally got to the you've unsubscribed page. The next day I was charged the subscription fee, when I emailed they don't me I didn't unsubscribe and will not refund me even though I will not be using the service and said I must not have unsubscribed; I definitely did since I most definitely would not pay £49.99 for that service.
Account Email: ***@ymail.com
Cancelled: 27/05/20
Charged: 28/05/20
Date I contacted an was told tough: 28/05/20

My name is ***

I signed up for the free course. But, upon completion you have to pay for the certificate. All while during the course you are emailed and texted constantly offering you a hard copy for 39.95. I thought I would be able to get an emailed copy of the certificate. But no, you have no proof of taking the class unless you pay the 39.95. So needless to say I was charged 39.95 to be able to take the final exam and an emailed copy of the Certificate. I would like my 39.95 back.

This company offers a Free-trial but charged me $69.99 for a Premium membership before the Free Trial is over and refuses to refund. Very unethical.
This online educational service offers a 4 week-Free Trial to try out their class. They require a credit card to "set-up" your account. They say you can choose to continue on after your free trial if you decide you like their service. There are 8 classes offered in the Free Trial, which are only offered in blocks of 2 classes a week on a 4 week cycle. I set up my Free Trial on April 27th. The company made a $.50 charge to my account on that date which confirms the accuracy of that set-up date. I started taking their Social Media Marketing online class. After 6 classes I decided that I did not like the information, nor the teacher leading the class as her presentation was at warped speed and hard to understand. I contacted the company on May 25th to cancel (my trial was to end April 27th). They sent email confirmation of my cancellation on May 25th, but charged my credit card on file $69.99 for a Premium Membership anyway. I contacted the company the same day to request a refund of this amount. Someone named Reha responded by saying that by giving them my credit card to set up the account with Shaw Academy, I authorized the charge to my account. I informed them that I cancelled before the expiration of the Free Trial, but they refused to refund. Instead they told me that they would be giving me additional memberships and other products that I don't want, nor ask for. I informed that I was not interested, I just wanted my money back. I am home with a lot of free time due to this Covid-19 pandemic. I thought I'd try an online class. What a mistake. This company is totally unethical. I don't want any of their services or products. I would just like my money back since I did not choose to move forward with any of their memberships and I notified them in the requisite time period.

submitted email to cancel the free trial. I was charged a few days later. They refuses to issue refund and will only provide free yr of their service
I reached out on 5/20 to cancel the free trial before it ended on 5/21. Company advised they did not process the cancellation until 5/23 thus why I was charged. I have reached out multiple times and I keep getting responses that offer me free things and not explaining why refund won't be processed when I submitted cancellation in a timely manner on my end. I only want my account cancelled and a refund processed.

Sales rep: Reha
Payment: $69.99 via PayPal/credit card

I've been charged for a membership that I've been trying to cancel for over a month now.
I have attempted to contact Shaw Academy multiple times trying to cancel my membership. After several calls with no answers in addition to calls where I have been on hold for unreasonable amounts of time I decided to email. I contacted the billing department and the PayPal department through email on two separate occasions, still no response. My card has been charged $69.99 for a membership that I do not use and have been trying to cancel ALL MONTH. This is extremely unfair, especially seeing that this is during a global pandemic, to take money out of consumers' accounts while avoiding and ignoring their attempts is cancel is beyond unethical. I want a refund IMMEDIATELY. I paid through Paypal using this email address (***@gmail.com) and I attached a copy of the receipt.