Shaw Academy

Unable to cancel membership before free trial ends
I signed up for free 30-day trial membership, but when I attempted to cancel the membership 7 days before the trial period was over, the website said I needed to call a phone number. When I called the phone number (XXX-XXX-XXXX) no one answered after I waited on hold for over an hour. When I called the national number (XXX-XXX-XXXX) the recording says there is no one taking phone calls at this time. I have emailed the company at ***@shawacademy.com, but have not received a response.

Attempted to cancel FREE trial membership via their website, app, phone, email, Pay Pal & Facebook Messenger. I've been wrongly charged & no response.
I do not have dates, but check their Facebook reviews. Everyone is having the same issue. They make it almost impossible to cancel!
I have canceled my membership on the website and the app 5 times and it still shows my status as ACTIVE. When I try to delete my payment info...the website goes blank.
I have also reached out to this company via email, Facebook Messager and multiple phone calls and I still have not spoken to anyone.
This company still charged me $34.99 even when I thought my membership was canceled weeks ago.

Instantly charged for item advertised with no description of main characteristics or inclusions when clicking on item to view further information.
On 18/05 I was instantly charged for an "online" toolkit when clicking on it to see what it may contain. A business must give you certain information before you buy goods or services. It should be in clear and simple language. In this case that would include the main characteristics of what you are buying BEFORE purchasing it. Having cancelled my free membership I was not expecting to be instantly charged for something without first seeing what it was. I have not downloaded it as I have no use for it as I have no intention of taking the free online course. I cancelled my free trial membership to this service on 17/05. I have contacted the seller on 18,20,21,22/05 and they have flatly refused to refund me on every occasion and are instead offering a credit for services I do not want. They will not provide proof of any of the policies they are relying on when refusing to provide a refund. I strongly feel "Shaw Academy" is a scam and is out to steal and cheat money out of people

I have attempted to cancel my free trial by calling the number they gave. Each time I call, I'm on hold for an extended period of time to no avail.
I signed up for the course on 5/07/2020 for the 30 day free trial. I stored my credit card information but was not charged. I attempted to cancel on 5/21/2020 but have been unsuccessful. I went through the steps on their online system only for it to say I need to call XXX-XXX-XXXX. Their practice is to have you on hold for such a long time, you hang up. I have called twice and have been on hold for more than 27 minutes. I have emailed, only to receive a response stating they are lowering the fee; however, I have not been assured of my cancellation.

they are refusing to refund me
I signed up for 4 weeks worth of free classes, but then changed my mind and cancelled the classes thinking it cancelled the memebership, which it didnt. So I got charged $69.99. I emailed them and they are refusing to refund me for a membership I didnt intend to sign up for.

Refused refund after making a unintentional one click purchase (due to pop up advert). Then refused another refund after trying to access 'credit'.
I was charged £39.95 for the 'Shaw academy toolkit' after I believe I may have clicked on a pop up advert which led to a one-click purchase. This was completely unintentional and I do not wish to use the product. This purchase was made on 20th May 2020 via a Barclays Debit card attached to my account. I realised I had made this purchase upon checking my bank statement on 21st May. At this point I emailed ***@shawacademy.com requesting a refund and for them to remove the toolkit from my account.
The refund was refused. They said that instead they would offer 'credit to the value $199 which can be used for your certificate of completion and also 3 remaining module toolkits and 1 hard copy diploma'. The email went on to read 'I have activated this for you in your account, so you have 3 additional toolkits, one E-certificate and a hard copy for free now'.
I then went on my account to check these out. I saw on the side bar on my account a button named 'get your e-cert' - which I assumed was the certificate I had been credited with for free. I clicked on this button and was charged a further £39.95 Via a one click purchase. No where on the page did it indicate that pressing this would lead to me being charged £39.95. The amount came out of my bank via the same Barclays debit card attached to my account on 22nd May.

Bait and Switch sales tactic
Cancellation protocol does not allow to secure cancellation at all.

On May 19, 2020, I signed up for a free marketing class and a 3-day free-trial with Shaw Academy through an advertising they placed on the Instagram social media platform. After they had collected my credit card information, they advised me I had to buy the materials course at a cost of approximately $45 dollars. So I immediately tried to process the cancellation of my account on their website, a process that forced me through at least 10 different screens where I was offered other services at lower costs, on the final page, I was advise the only way I could cancel was to call a telephone number they provided with a reference number they provided. Over the next 2 days, May 19 and May 20, I called the number at least 7 times or more, and each time the same automated voice recording would repeatedly state "someone will be with you shortly." After 3 minutes of this statement, each and every time, the voice recording would advise "someone will call you back at your number.: Lo and behold no one ever called me back.

Then I wrote the customer support on their website requesting full cancellation of my account, and trial, and any charges on my credit. Afte a couple of automated form-answer emails, I kept through email. Finally, someone named Gomes wrote me back saying the only way to cancel was to go to the process on their website, which takes me through 10 pages, then sends me to call a phone number that hangs up on me after 3 minutes.

I had to cancel my credit card after seeing so many complaints here that cards are charged arbitrarily and before the free trial expires.

Attached, please find email exchanges with their customer support line.

Unauthorized charges made by Shaw Academy to my personal credit card.
Signed up for a free trial as something to help pass *** time while quarantined during the pandemic, enjoyed the free trial but planned on cancelling. Didn't cancel in time and was charged $69.99, which I accepted because I genuinely forgot to cancelacancel I was aware that their policy is to charge that fee if there is no cancellation. I set a reminder in my phone to cancel before the additional month I paid for was finished, I received confirmation of my cancellation and later discovered that my credit card was charged $419.88 after the fact. In no way did I authorize this charge, nor was I made aware that a significant charge like this was even possible. I have emailed them explaining that I cancelled my membership, I was told that the two modules (free trial and the one I paid for) were mine for life, and that I would not be charged for anything further. I have emailed them asking for the refund I am owed and so far they have refused, saying that I didn't cancel my free trial so they don't owe me a refund. I am very frustrated and disappointed that something like this has happened, especially at a time like this.

I took out a free trial 4 weeks ago. I cancelled my membership 10 days ago well before my free trial however they have taken £49.99 from my bank toda
I took out a free trial with Shaw Academy 4 weeks ago. I cancelled my membership in good time by calling the telephone number. Sat on the phone clicking cancel a million times as they definitely do not make it easy to cancel membership and try every trick in the box to make you stay. However, I was sure I went through the whole process and cancelled and they said my subscription is now cancelled. I checked my account and it said inactive. Today I noticed they have taken £49 from my account!!!!!!! So angry about this. I checked my account but it now says ACTIVE!! How I don't know as I am 100% sure I cancelled and received email to say.

What a con of a company who are taking advantage of vulnerable people at this awful time.

I am waiting for a refund ASAP

Hi ***,
Thank you for calling Shaw Academy.
As mentioned on the phone your membership with Shaw Academy has now been cancelled.

We appreciate you came to us with serious goals and we want to do all that we can to help during these challenging times.

What we would like to do now is to give you an additional two months totally free of charge. There will be no recurring charges thereafter. There are no strings. Just two months totally free of charge as a thank you to you and to help you achieve your goals.

If you want to keep studying after that's great, if not there is no issue - we just want to help and we hope an additional two months for free will help you achieve your goals.

We are very grateful for your time and custom and if you would like to reactivate your account, you can do so at any time by clicking on the reactivation button in the membership status area in the members area.

I total sham.
Last week I had a charge of 59.99 go threw twice from Shaw Academy. I had not been happy with the classes and they way they were laid out so didn't take anymore after the first class. I have a 7 month old daughter who I tend to full time. The $120 dollars taken out I needed for diapers, baby food and wipes for my daughter, now I have to borrow money because I forgot to cancel my membership due to all of the stress going on. Covid-19 has taken a toll on me mentally and physically not allowed me to work my full time job. This company is hard to work with and even if you don't like the way they work as long as they get money they do not care. Not to mention cancelling your membership takes a 20 minute call where they try to convince you that you need to keep your membership. Thank you Shaw Academy for making me struggle worse with covid-19.

Signed up for free course through 3rd party. Charged for annual subscription without any notice or reminder. "tricked" into subscription. no refund.
Signed up for free course through mobile phone provider. Unaware that this would be an auto-renewing, no reminder, annual subscription a month later. I'm sure this was in the "small print" somewhere; despite bombarding me with texts, emails and mobile notifications trying to sell me upgrades to my free course at no point did they remind me or confirm I might wish to retain an actual subscription. Charged 50GBP for something I do not want - confirmed and contacted them immediately; refund refused by support team. No response to request for details of formal complaints procedure. Completely unethical business practice. Unwilling customer, robbed of £50.

I signed up for a free 4 week trial and was billed despite me cancelling my subscription AND never taking a class with this shady business.
I signed up for a 4 week free trial with Shaw Academy on April 17th. After reading more about the company I decided that this might be a scam. I never registered for a class and on April 22, 2020 I cancelled my subscription. It took several windows just cancel because they kept asking questions. I finally got to the end and cancelled my membership. I never revisited the website because I had no use of their services. On May 15, 2020 I saw a charge on my bank account for $69.99 from Shaw Academy and emailed them immediately (their is no number listed) my ticket number is #XXXXXXX. I went on twitter only to discover I was one of many people with the same complaint. I put a stop payment with my bank but this takes 3 days to process so my account was charged. Marcas responded on March 18th, claiming I had not canceled and I signed terms and conditions. He then offered me some free courses. I signed back into my Shaw academy account only for it to say I was an active member. They did not email a confirmation and even when I went my computer history, all of the pages are titled "dashboard" so I cannot prove anything. Marcas refused to refund my money despite me cancelling AND never registering for a course. He offered as much as 12 months free with a kit, but it is the principal. This company had taken a lot of people's money for services not rendered and subscriptions that were already cancelled! I will never recommend this business to anyone.

I signed up for the FREE PMP training course. When I signed in I mistakenly clicked on a button and I was automatically charged for course material.
I signed up for the FREE PMP training course. When I signed in I mistakenly clicked on a button and I was automatically charged for course material.

I immediately contacted the customer service department to inform them of my mistake and ask for a refund and when they responded they told me they could not refund me and I should have been aware of their one click purchase.

I was trying to delete my account and I clicked on a toolkit and it purchased without even warning me or asking me to confirm the purchase.
They charged me for a toolkit that I am not even going to use for 39.95. It says it is available to download but I have not even touched it or downloaded the content. They refuse to give me my refund because they say they already gave me the information. I don't think it's fair that they don't give any kind of warning and literally anything you click by accident costs you money. And it's even more infuriating that they refuse to give you your money back.
They also said that they would give me a credit of $199 and that they added it to my account, which includes 3 toolkits, certificate of completion, and hard copy certificate. When I went to check, nothing bad changed on my account although they said they went ahead and activated it.
They're just trying to do everything possible to keep my money and not give it back when they should. It's so upsetting that they purposely set up their website to easily charge you, even when your in setting of the account. Please give me my refund.

Signed up for a free trial, $90 later still can't get a refund or cancel my account. Zero customer service.
This is a complete scam. I, being a grown woman, who has signed up and cancelled multiple free trials, am aware of how the process works. I followed all of the procedures in place to do so, received a confirmation of cancellation only to be charged TWO additional months. They have been extremely unprofessional and non-communicative. Do. Not. Sign. Up. For. The. Free. Trial. It's not worth being stolen from and spoken to like you are a mn. If this is how they conduct business, the band-aid they offered for stealing from me, I am not interested in. I have repeatedly requested a refund and have submitted all of the documentation they have requested. Still no refund. They just stopped talking to me.

They took 90 dollars out of my account I never attended my FREE classes with them . & I cancelled my account immediately I need my money back
Refund

This business processed an unauthorized charge to my paypal and refused to refund the money even though I did not purchase or use their services.
The company charged my paypal account $69.99 I have never used their product or service. When I saw the charge my bank statement I contacted them immediately to no avail.

I was charged $59.99 for a service that was supposed to be free under a trial period.
I received an ad on T-Mobile Tuesday application in March 2020. Shaw Academy was offering free classes for a one month trial period. I enrolled in a free trial course. My trial membership was due to be over April 8th, last trial day, so I canceled online and called since the online system does not allow one to cancel solely online. When I reached the automated system, I continued to select the option to cancel. As I proceeded to cancel, there was an offer/promotion on the automated system, which stated if I decided to continue my course I would receive a free Course Toolkit, free eCertificate once completed and a 30 day extended FREE trial. I accepted the promotional offer assuming that the 30 day free extended trial, as stated during the automated call, would be FREE of charge and my credit card would not be charged. When I proceeded to check my Shaw Academy account throughout the day, this information was not updated, nor were the promotions applied. I decided to give it a day. On April 9th, I checked my Shaw Academy account again and there was no update. However, I found out that my credit card was charged $59.99 and none of the promotions stated during the automated call had applied to my account. As such, I proceeded to reach out via email in regards to these promotions and to get a refund but was refused a refund.The information and promotions provided by the company's automated system for cancellation are false and do not hold true. I am highly disappointed because I hoped that they would be different. I would like a full refund of my money.

Great learning program and material! Awesome customer service! It is beyond the regular online learning!

signed up for free trial and have been trying to cancel for a month. They make you call a number that they keep you on hold forever. If they do answer they offer you all of these add ons and even when you keep saying you want to cancel they charge your card. They have charged my card when it should not have. I will tell anyone and everyone that I know not to sign up for this site!