Shaw Academy

I canceled before the free trial ended and I was billed. I tried canceling online but their system prompted me to call and cancel, and I did so.
I tried canceling online, but I was prompted to call and cancel over the phone. I spent a few minutes listening to some offers and canceled. I remember this because I was annoyed about this process. I wasn't using it and I wouldn't be able to afford it, so I called before the free trial was over. I didn't want to dig a hole for myself. That's why I made the decision to cancel. I never ever explored the free trial. I made the decision to cancel and went through the whole entire process to avoid another bill.

I started the (4 weeks) free trial on April 14th 2020 and canceled over the phone on April 27th 2020.

They billed me $69.99 anyway. This is the Invoice ID XXXXXXXX
I tried resolving this with them but they have me running in circle.

Subscription has not been canceled as requested. I have been charged £ 49.99. Pre aproved billing in my paypal, invoice id XXXXXXX, ***XXXXXXXXXXXXX*
I have enrolled for a photography course with shaw academy with 1 month free of charge with initial bank details supplied to them. After two weeks of the course I have decided that I don't want to follow anymore the course and I have decided to stop my subscription. One day before the end free period, I have called them to cancel my subscription, on the 11th of May. After 6 times of choosing option 2 for delete subscription, the called stopped. I thought the subscription was cancel as requested but next nay I have been charged £49.99 for different services that now they offer to cover this money.
Las email I have receive it says this: "Thank you for reaching out again.

You can access the membership till 18 May 2021 in later days.

I can understand your frustration and I am trying to do my best to resolve to your satisfaction.

We genuinely do our very best to make students aware when signing up that this is a subscription service. We clearly say it on all registration pages, we make sure students tick a box confirming they understand this, we ask students to insert a payment method which most realise means that we as a commercial entity expect to be paid at some point for the services we offer and we also make clear in the Members Area all relevant dates.

We cannot issue a refund as the service as has been made available as per the terms and conditions.

I have put forward solutions which greatly outweigh the cost of the refund requests. I would encourage you to take advantage of these solutions for your own benefit.

I am trying my level best to assist you and to try and help solve the issues that you have raised today outside of our normal policies as stated in our terms and conditions in section 4 & 5 as I shared with you in my previous email.

I would encourage you to log into your account and make the most of the free upgrade you have just received.

Kind Regards,
***
Web: www.shawacademy.com "

Definitly I haven;t asked for this services and what they offer,

To come back to my story, as I was short with money, I didn't have sufficient money into my account and the payment didn't go through from my bank.
The direct debit was set up through paypal. After submitting many request to cancel this payment, all I was offered was another options to cover the money.

The invoice id is XXXXXXXX, transaction ***XXXXXXXXXXXXin paypal

Paypal currently said that they can't help as I have canceled my direct debit and they can't help with the refund but the pre-approved payment is there and my paypal balance is on minus. I need them to refund or cancel this payment.

Please help me with this complaint.

No refund issued and no live representatives to dispute.
Shaw academy does not give a live representative for you to speak with regarding any billing issues. I was given an extended free trial but never used it. I was supposed to receive a reminder from Shaw academy before being charged to either continue with the class or to cancel. I never received that reminder and when I attempted to cancel online it would not give me the option to do so as they initiallu stated. I was through to believe my trial ended on 5/19/20. They already charged me on 5/18/2020 and gave me no option to speak with a live rep to discuss this error. I e-mailed them only to receive what seems like an automated response stating no refund will be issued see reason below
"Thanks for reaching out to us!

I see that you have purchased the Toolkit shown in your members area, course page, pop-up banner and email.

Your Toolkit includes Webinar Slides for every lesson, Summary Notes for every lesson and Bonus Videos and has proven to be very popular as supporting materials for your classes and revision notes as well. Students using Toolkit very often have both higher completion rates and grades for their courses.

You can also download these materials and save them on your device for future reference even after your access period expires.

You can access the toolkit resources under the "Resources" tab on your course page through your student login area (http://www.shawacademy.com/login.php) using a web browser.

Once the Toolkit is activated in your account it is made available to you and we have transferred the content to you hence it cannot be disabled as it was provided therefore, we cannot refund.

However, we at Shaw Academy do want to ensure you benefit thoroughly from our services. Our mission is higher education at lower cost and my role is to ensure you achieve your learning outcomes, gain the skills you want and need and enjoy the process as well. I would like to offer you credit to the value of $199 which can be used for your Certificate of Completion and also 3 remaining module toolkits and 1 hard copy diploma. This is far in excess of what you paid and you have had access until now and will continue to do so for life. The Certificate of Completion will be excellent to demonstrate what you have learnt and to achieve your goals by they self improvement or employment orientated.

I have activated this for you in your account, so you have 3 additional toolkits, one E-certificate and a hard copy for free now.

Make sure to keep attending your classes and stick with you plan and you will see the results. You will now also get your Certificate of Completion at the end for free.

We at Shaw Academy are doing everything we can to help people all over the world just like you who are experiencing difficulties as a result of Covid-19. From time to time our responses may not be as prompt as usual as we are seeing up to ten times the number of students joining and we are doing our best to help everyone achieve their goals and prepare for this new world. With this in mind we would ask that if you have raised the issue by email/ticket/or any other form that you do not open a second ticket. Rest assured we will action your request, just reply to this if you need further assistance.

We really look forward to helping you achieve your goals and hope that you understand and forgive any minor delays/issues on our and my part.

Your Friendly Neighbourhood Shaw Academy Team."

I never activated this so called "tool kit" and I haven't logged on since before April to even view a class. This place is a sham and a waste of time. Even after finally being able to cancel through their automated system the e-mail confirming the cancellation was never sent. So I' am pretty sure from the looks of other complaints they will more than likely try to charge my account again. And again there are no live representatives to speak with.

This is a scam. They are taking my money even after the subscription was cancelled.
I signed up for the free 4-week course (which would consist of 8 lessons; 2 per week), with the first lesson being on 04/08/2020. The last free lesson should have been 04/30/2020, however, I was charged for the subscription on 04/29/2020. I asked for a refund and was told that they could not provide a refund since I signed up for the subscription and provided my debit card. Since they charged me for a service before I even made the decision to continue, I cancelled it right away. On 05/18/2020 I was charged for the cancelled subscription once again. This company is nothing but a scam! They have a one-click purchase rule where if you click anything by mistake they will take your money without even considering giving you a refund when you ask for it. They send tons of emails and notifications trying to sell you their toolkit, additional subscriptions and "diploma" but you don't even get one notification advising you they will be taking a payment. They are stealing people's money for a sham of a diploma. They are refusing to give me back the money they stole from me ($69.98 as of today) but have offered me 12-month subscription for "free," that is supposedly worth $699 and "one complete course toolkit and e-certificates worth $199." I refused this offer as I no longer want to be associated with such a shady company. Their "offer" just led me to the conclusion that their "diplomas" are not really worth anything. How are they willing to give away such "valuable" package just to keep $34.99? (I submitted a ticket requesting a refund after they took my first payment. I'll be requesting another refund today, but fear my request will be in vain once again.) DO NOT PROVIDE THIS COMPANY WITH YOUR DEBIT CARD INFORMATION! THEY WILL JUST TAKE YOUR MONEY!

After canceling a trial subscription and receiving confirmation by email, I was charged their subscription fee and have been unable to get anywhere.
Once I was charged and could not get in touch with Shaw Academy to discuss the dispute I looked them up online, something that I should have done previously, and saw that there were at least 450 claims filed against them for generally the same reasons. I canceled my subscription within the time permitted, went through an exhausting automated sales pitch that continues to make you a better and better offer each time you decline before my cancellation was accepted. Confirmation by email was received and I thought that was the end. They continued to email me over the next three days and then charged me on the third day for a service they acknowledged me canceling.

Rgistration failed. Then proceeded to charge me!
I began the sign up process for the 4 weeks trial on the 18th of April 2020, then stopped.

Later, I recieved an email saying my course registration had failed and I should complete registration. I remember clicking on it and contemplating whether to complete registration or not. In it amongst other things was stated that a reminder email would be sent 3 days before the charge date.

I don't remember clearly whether I eventually completed registration or not. HOWEVER, I didn't receive a confirmation email or correspondence which led me to believe that I didn't.

I have not made use of their services since 18 Apr 2020. Only to find out a month later on the 16th of May that I had been charged. No reminder email was sent 3 days prior!

I emailed them and received what I'm willing to bet is an automated response as it was WORD FOR WORD what they sent to some other complainants here right down to the offer of 6 months access worth $399. Firstly, I live in the UK so should be in pounds and secondly, that makes NO business sense which leads me to believe that it was an automated response or the customer service was so appalling that they couldn't be bothered to check where I am based. This whole experience has been absolutely DISAPPOINTING and I'm disgusted with it all!

I demand a refund! I want nothing to do with your service! Keep your $399 access and give me back my money!

Wrong charge for ecertificate and POOR customer service.
I purchased the tool kit for $39 and then received an offer to purchase the ecertificate for 90% off. When I went to purchase the ecertificate I was charged 100%. I asked for a 90% refund to receive my correct discount. They ignored my request and with my acknowledgment just added o package "worth" $199. I never asked and never accepted the package and now they say they can't remove it... I never asked for this credit of $199.
On top of that they ignored that I complained about the purchase of the Ecertificate and said they can't refund the toolkit. I never asked for a refund on the toolkit!
They also have a bunch of single click purchases throughout the website that is a pretty deceptive practice to easily get money from everyone.
I just want my 90% discount that was offered to me and should've been applied.
Be careful with this company as the try to scam people and just copy and paste the same reply to your emails. I had to send 5 emails and still didn't get a resolution. Such a shameful act and VERY poor customer service.

Shaw Academy processed an unauthorized charge on my credit card and refused to refund the money although I did never authorized a purchase on my card.
Shaw Academy processed an unauthorized charge on my credit card and refused to refund the money although I did never authorized a purchase on my card. I cancelled within their trial period and danced through many hoops in order to do so. They then charged my card the day that I cancelled, which was within the 30 days of the trial.

I was prevented from canceling a free trial subscription with Shaw Academy and the company subsequently charged my PayPal without my permission.
On May 18, 2020, PayPal posted a charge on my account from Shaw Academy with an amount of $69.99 USD. I had signed up for a free trial account for a photography class earlier in March, but I wanted to cancel the trial before it expired. However, after going through a very long winded cancellation process with automated phone calls and multiple automated emails, I was unable to cancel my account because I no longer had access to the email I used to sign up with Shaw Academy. The email account was longer accessible because it was a university email that expired since my graduation.
I tried to reach a customer service representative but was always met with automated calls. I tried explaining that I could not send an email through my original account I had signed up with, but that was never addressed by a representative either. Each communication to try to cancel my account was met by automated responses. I gave up, thinking that I wouldn't be able to do anything.

This happened on March 27,2020, well before the expiration date for the end of the free trial.

And then today, May 18,2020 I see that I had an unauthorized charge on my account made by Shaw Academy. I believe this charge is unfair and fraudulent: I never even used the services rendered and tried to cancel my account, but it was virtually impossible to do so.

Did not receive what the online service offered.
I signed up for a free online class. I purchased the 'tool kit' they suggested as well, which I never used. I attended 7 classes and did assignments, I have emails to show those assignments complete. At my last class (class 8) it would not let me sign in and watch unless I paid an additional fee. They did not give me what was promoted and promised.

The Shaw Academy offered a free Marketing Course. but they charged me 69.99 on April 25 so I could complete the course they offered to be free. Refund
On March 28 I accepted to enroll to a free Marketing Course. I DID NOT LIKE IT AT ALL and the course was in progress when on April 25 the accademy charge me a membership to complete the course they offered free, this is a scam, I never received a notification or email previous of the charge as they said at the beginning.
I have contacted them several times but they refuse to provide the refund of my money, they told I have 6 months to use the app for the money they took without my authorization. They insist to keep my money even when I did not approved the money to be taken out and will not continue to use the app, they took the money from my credit card and want to keep it even when I have requested to have a full refund and a cancellation of the account they created. They said it was a free course but later they charge my credit card so I can complete the course they offered to be free. This is a scam, please refund my money.

Shaw Academy sets up purchase traps as they offer "Diplomas" and "Tool Kits" for additional cost via single click links that automatically charge.
Not only does Shaw Academy mislead you with the way in which their lessons are set up. They also have laid out "one click" purchase traps that do not require confirmation of purchases and do not even give you any information on what you are purchasing. In a matter of minutes they had charged me an additional $80 for services that should have been included in the original service. I'm very disappointed that a "professional" educational institution would use such scammy tactics to earn more from the people it claims to help.

No use of company services.
Initially, I was not aware of future potential charges.
I did not allow this TWO TIME charge of 69.99.

I have not obtained any of this company's services and I was unaware of any future potential charges or transactions. Initially, my intrigue propelled me to inquire more details. Within the first 2 days (out of 30) of their free trial, I halted my visits to their site. My activity during the duration of the trial has been nonexistent.

A 30 day trial period should be just that. There should be no surprise transactions before the ending of said trial. My initial interest was on the 23rd of April. Both on the 17th and 18th of May, my paypal account had been chraged 69.99 twice.

I have even filed another dispute for the second transaction altogether, as I have not been present in any class. A SECOND charge is ludicrous! After reading up on pricing, after seeing said charges, I still have no idea why 69.99 was charged in the first place as I saw nothing on the site that even matched that price point, let alone a double charge.

It is not okay for these company to charge people for something they don't use, let alone double charge.
I will need that money back in my account.

Shaw Academy processed an unauthorized charge on my debit card, even after I cancelled and was told I would not getting charges to my debit card
On April 12, I signed up for Shaw Academy. But upon reading negative review after negative review, I decided to immediately cancel my membership. On the same day, April 12, I cancelled my membership and was told that I would NOT get any charges to my debit card. Today, May 18, I saw a PayPal charge which is linked to my debit card to Shaw Academy. I NEVER authorized this charge and cannot find any way to contact customer service to dispute this charge.

I reached out many times to cancel a free trial subscription, on the first day of my free trial. They have now charged my account for 2 months $120.
I have called their cancellation line, I have emailed several requests to their helpline to cancel. They give you the run around every time. There is never any human contact, everything is voicemail or generated emails. I have posted on their twitter wall, and facebook wall. They remove the posts but still not contact and no cancellation. They have now charged my account twice at 59.99 each!!! I want my money back. I began attempting to cancel this the same day that I registered for their "Free Trial". Their phones say they are not being serviced by humans.

I cancelled my free trial via phone with Tamryn F Student Guidance Manager. I was incorrectly charged $69.99. No one will reply or issue a refund
I signed up for a free trial subscription online on May 12, 2020 for the certificate in photography course. My first class was scheduled for May 14, 2020 at 2:00pm PST so I logged on and tried to begin the course at that time. The course was unavailable for me to join. Then beginning at 9:15pm PST I received several email, phone call and SMS alerts notifyingme that my course was about to begin and that I had missed the course. Obviously I was very frustrated with how Shaw Academy was running. Since the course wouldn't even work I did not want to move forward with any of it I just wanted to be done so I would stop getting all of this spam. So I went on my app to cancel my free trial. Then after taking me through several steps online, Shaw Academy said I need to contact them via phone during business hours in order to cancel. On the following business day May 15, 2020 I called the number provided and cancelled my free trial membership via phone with Tamryn F, Student Guidance Manager. She assured me via phone and email that I would not be charged. I have a cancellation email from her as proof. Then on Saturday May 16, 2020 I checked my bank account and I had an unauthorized charge from Shaw Academy for $69.99 which caused my bank account to be overdrawn. I was also charged several overdraft fees. Tamryn told me to email her if I had any issues so I emailed her twice and still have not received a response. I also emailed support via the contact us section of the Shaw Academy website and I have not received a response from them either. I have requested multiple times for a refund and now my bank account is still overdrawn because of this one incorrect charge.

I got charged even after canceling the membership and deleting my account.
I registered myself for 4-week free trial. It clearly said that I can cancel my membership at anytime. I was not interested in Shaw Academy so after cancelling my membership around May 8, I even deleted my account. On May 14, I got charged with $69.99. I found it ridiculous because I don't even have an account anymore. I contacted Shaw Academy by email and they gave me ridiculous reply that they won't refund my money by which I was very disappointed. This is a fraud and I will not tolerate this.

Shaw Academy have unlawfully taken a payment for subscription despite me cancelling the free trial 2 days before the trial end and refuse to refund
I have signed up for a free 4 week Photographic Course trial with Shaw Academy on 3rd April (course trial period 03.04.XXXX - XX.05.2020). I wasn't satisfied with the course so I decided to cancel the trial and did so on 29th April. Despite an option to cancel online visible on the website profile, upon attempt I have been prompted that it was not possible to cancel my account online and urged to call Shaw Academy should I wish to proceed with the cancellation. I did as required and after about 10 min of a series of tedious automated messages offering ever so better deal I have been told that the account has been closed. I have not returned to Shaw Academy's website (despite last lesson being due the next day) until I received a PayPal receipt for £24.99 charged to my account by Shaw.
I got in touch with Shaw Academy's Zendesk to request a refund. Despite my compliance with t&c's of the service I have been told that I have agreed to be charged by submitting my card details and it is not possible to process the refund instead I have been offered 6months free access, which I was not interested in. upon my further complaint in which I explained the situation again and backed my query by extracts from Shaw's t&c's I have received another refusal and this time have been offered 12 months free instead of the requested refund which I was told 'there was no way' to process. after my further response in which I informed Shaw that I sought legal action and will file an injunction against them should they fail to confirm the refund within 48h they stopped responding to my emails all together.
I attach the record of my email conversation with 'Parnel' for your reference.

please do not hesitate to get in touch should you require more details.

Kind regards

They advertise it as free 4 weeks course. No 4 weeks course is available. Once they got payment they recursively charge it for 70$.
I actually never even logged in there, just went to check if ANY course can be complied in period of "FREE" trial period (BTW it's NO - NO course can be completed in this time). I opened the request for cancellation in the minute I got charged (BEFORE TRIAL EXPIRED), they refuse to refund.
They charged me for a continuing membership BEFORE the end of the trial period. Once I realize that there is NOTHING FREE there and NOTHING I want purchase from this organization I logged out and never logged back. 4 weeks after I found 70$ charge in my paypal account, and immediately contact Shaw (scam) academy, thru paypal and their own sites.
There was NO way to sign up without giving them payment information - I have email from the Shaw Academy representative that claim "The issue remains that the terms and conditions were made readily available, you have accepted them and actually inserted payment details for a free trial/subscription service which had subsequent payments related to it, hence the contents were made available in your account which cannot be revoked.".
It was not obvious that they are getting charge me recursively (or in general, apply any type of payed subscription) for 69.99$ per month, it is hidden somewhere in the term and condition page.
The charge was after 28 days - before trial period expired, I contact them to cancel, but got the first answer 4 days after (when the trial actually expired).

There is no way to cancel the subscription in time. There is hundreds of people who fall victims to this scam you can found them here

I have been charged with a payment of 49.99. This payment was not authorised by me and I want a refund
I signed up to ShawAcadamy with a free trial. I however was not happy with the services and didn't wish to Continue using them. I have only used the services o ce or twice as I have been busy with other things. I remember caning the subscription on the 15/05/2020 but got no email to confirm this. Now I got a email saying my account has taken £49.99 out of my account. I am shocked as I had surely canceled the subscription as I barely used it so it would be silly for me to Continue with using the services. As I received the email today I went on to cancel the subscription through the phone as I wanted to make sure it is cancelled.