Shaw Academy

I attempted to cancel my subscription to the Shaw Academy before my free trial ended, however, the Shaw Academy still charged me for a membership.
After signing up for a free trial with the Shaw Academy, about a week before my free trial was supposed to end, I decided that I did not want to purchase a membership. So, I went through the steps online to trial to cancel my free trial before I was charged for an annual subscription. After completing the online cancellation steps, the website directed me that I needed to call a telephone number in order to cancel my membership. The telephone number that I was provided with was not a U.S. telephone number, and indeed it wasn't even active when I called it. So, I emailed Shaw Academy's customer service email to let the company know my issue and ask that my subscription be cancelled and I that I not be charged for a paid subscription. The Shaw Academy provided an automated email response but did not cancel my membership, so I was subsequently charged for the paid subscription. After emailing the Shaw Academy customer service email again to let the company know about the issue, I was told that I did not cancel my subscription, and thus I was correctly charged for the paid subscription. I disputed the customer service agent's response and directed the agent to my initial email. Since that email a week ago, I have received no response.

I signed up for free trial, never used it, attempted to cancel. Received error messages, decided to try next day, then I was charged. Refund refused
I signed up for free trial around begining of April (exact date I don't recall as I never received a confirmation email). I received a phone call at 545am PST on sunday April 12. it was a reminder of my course.
I never had time to take the free lessons, so I decided I should cancel. I signed in for the first time, attempted to cancel and received an error message. tried again and again, same thing. decided to try again in the morning. I woke up to a paypal notification that I had been charged $69.99 from Shaw Academy UK.
I immediately email them, I get a response back that refuses to refund and instead offers me 6 months free access to premium service. I again explain I don't have time for online classes & include screen shot of error received. Refund request refused again, instead my free 6 months access is now made into 12 months.All I want is my money back, that is a tank of gas, or half our weekly grocery bill

Charged monthly subscription even though policy has been cancelled
My course subscription was cancelled with Shaw Academy on 28th February 2020 for which I received an email confirmation from Lauren S (***@success.shawacademy.com). However they have since charged my credit card for the amount of £49.99 on 31st March and 30th April 2020. I have emailed them for cancellation and have had no response from them.

After initial email confirmation of cancellation from Lauren I requested my details be taken off their system however this has not been processed and I have been charged for a service which I no longer required no requested

The account details were with the same email address I have provided you and my credit card ended in

I registered for the 4 week free trial. The registration forced me to enter a debit/credit card in order to participate in the course. I had no
Intention of continuing with the course or paying for it as I cannot afford it at this time of COVID19 and reduced salary. I cancelled by May 13th the day I need to cancel by and thought all was ok. I received my child assistance payment and went to get groceries only to find I had no money left because Shaw Academy took the money out of my account so no food for my family at this time!!!!!! I went back on the sight and went through the cancellation process again only to find I will not get a refund!!! I need to feed my family!!! I do not need your course at this time!!!!!!

I was not able to log in to my account to cancel my subscription, and £50 was taken out of my account.
My email address which I used to create an account wasn't recognized and thus I was unable to log in to my account to cancel my subscription, which meant £50 was taken from my account. I am a front line charity worker and can not afford £50 to be taken from me. I am willing to take this further on my social media accounts as I think this absolutely ridiculous. Had I been able to log in to my account I would have cancelled the subscription. I have attached a picture of me reaching out for help about the issue, weeks before the money came out of my account. No response from customer support.

I joined a free trial on 13.05 and joined Web Development course. I was immediately charged 30 for "eCertificate" even before I confirmed my email.
After work I saw an advertisement and joined a free 4 weeks trial on 13.05 and joined Web Development course.
I was immediately charged 29,95 EUR for "eCertificate" even before I confirmed my email.
I saw that on 13.05 at 18:56 on Paypal account with my e-mail, money was drawn:
Shaw Academy UK
+***
***@shawacademy.com
Rechnungsnummer: ***
Transaction: ***

I complained and their response in ticket (#***) was that I purchased eCertificate and they do not want to refund me:

Once the E-Certificate is activated in your account, the final assignment is made available to you immediately hence it cannot be disabled or the access cannot be revoked. Hence, we will not be able to process the refund as per our terms and conditions. Click https://www.shawacademy.com/terms/ to review the same in particular section 5.8.

I do not know of any one-click purchase other than normal joining the class. Even so the click must have been misleading and I certainly did not use this "goods" and expect a refund so that my money is returned to me.

I signed up for a free trial and canceled before the trial was over. However I have now been charged twice.
I signed up for a free trial in March 2020 with the understanding that if I canceled before the trial ended, I would not be charged. I canceled my account before the trial ended, however my account was still charged. When I tried to cancel again, I was given a code and told that I had to call a specific number. I called the number and was directed to a voice automated system that kept trying to add incentives so that I wouldn't cancel. When I finally turned down all of the incentives, The automated voice told me to "push any key" and my subscription would be canceled. It also said that I would receive an email confirming the canceled subscription. However I have not received any such email, and my account on the Shaw Academy still reads "Active". I recorded the call so that I would have proof of my attempt to cancel. I have been charged twice and I cannot reach anyone to get this situation corrected. I would just like to get refunded the money that was taken from me.

Shaw Academy processed an unauthorized charge on my paypal and have not responded to my emaisl regarding a refund.
The initial ad that I responded to promised a free course and in no way indicated that I was signing up for a subscription service. Without notifying me, they set up a pre-approved payment on my PayPal that I was not even aware existed until I was charged a fee of £69.99 on 12/5/20(Transaction ID: ***). I did not consent to this in any way and the initial course that I was told was now free would've normally cost £49.99 as per the ad so this charge is clearly unjustified. Since then, I've sent them emails asking to repeal this charge but they have ignored them and given me no response. I have since researched online and have found that this company has done this to a lot more people as well. The paypal report claims that this pre-approved payment was setup on 8/04/20 which is when I signed up to their website but I did not give consent to starting this payment. This is very dishonest. below I have submitted an Ad almost identical to the one I initially responded to and signed up through. As you can see it in no way gives the indication of being a subscription service.

Two unauthorized financial transactions were made to my account by shaw, and emailing the company has not rectified this issue.
I signed up for the 4-week free access - part of the agreement in signing up was that I would be notified by email 3-days prior to when my free trial would be ending. I never received any email reminder about when my free trial would end, and was instead charged on May 10th in the amount of 69.99. I calculated I would have free access at least up until May 11th - so I cancelled on May 11th. When I contacted shaw academy to rectify this issue, they offered me a free 12month access, toolkit and e-cert, but no refund. I emailed back to let them know that the 12-month free access and etc was also not applied to my account as they had claimed, and that I'd like my visa information removed from their website so that further transactions are not made. After asking them to remove my visa info, another transaction of 34.95 was made to my account by shaw unauthorized by me, apparently for a "guitar final assignment and e-cert". I want a full refund of both transactions.

Shaw Academy won't process my refund even tho I'm struggling to live in 3rd world country badly struck by the COVID19 pandemic
I signed up for a free course about a month ago, but due to the COVID19 pandemic and how badly it has struck my country, I wasn't able to access the internet since day 2 or 3 after I signed up and now they charged me USD 69.99 for a course that I can't access due to this pandemic and now I don't have money to buy food or stuff since I'm a single mom, and they refuse to refund the funds even tho I haven's taken advantage of the course at all (never logged in, I never replied to their emails). I'm struggling and they just won't refund the money to me. I'm desperate now.

I signed up and cancelled all within a 24 hour time period. Thirty days later..They STILL CHARGED ME 70 dollars.I protested. They offered free stuff.T
On April 14 I informed this company that I did not wish to be involved in any way with their company. A day earlier with the endorsement of T-Mobile I had signed up for a class later that week. After further researching their cancellation protocols I complied in spite of constant and convoluted effort within the process to be distracting.The final page read you are cancelled but the door is open to return.Again I decline and I also unsubscribed from their platform. I never attended any scheduled nor unscheduled class of this company. Much to my surprise my debit card was charged 70 Dollars and when I protested my case was assigned to a Marcus who said according to him I have been cancelled BUT not in time! He offered me 6 months free classes instead of my unauthorized debit. I requested Marcus to be removed from my case because he is either mistaken or deceptive, The irony of this whole process is simple. HAD Shaw Academy Not shown that their cancellation process was less than transparent but rooted in best practices I would have been a happy customer. I have principles and values of which I will be compromised THEY ARE BEING VERY DECEPTIVE WHEN THEIR CLAIM IS I DID FOLLOW THEIR PROTOCOLS. THEIR SYSTEM STACKED AGAINST SENIOR CITIZENS AND SOMEONE NEED TO INVESTIGATE. In the meantime I want my 70 dollars RETURNED!

I asked for a refund for charges they did not make clear and they refused.
I signed up for a free 4 week course. I was not aware that if I did not cancel I would be charged 69.99. I emailed their customer service about it and they stated that when I first signed up I had agreed to these terms. I understand that sometimes free trials work this way so I accepted it as an oversight on my part. Throughout the course there are quizzes and assignments, all free. I received an email asking me to take my final assessment for a certificate of completion. I followed the links and arrived at the dashboard. The button for the assessment was available and said something similar to click for your assessment. If you pass *** 50% or higher you will receive your certificate. I had taken a course in the past and saw that that one was available as well. I passed *** and received certificates. My bank statement showed 2 separate charges of 39.95! When I contacted them again they stated I had agreed to the charges for the certificates. I stated there was no mention of a charge anywhere, I did not receive a reciept, and I did not receive a confirmation page for the charges. All they offered was silly credits for silly toolkits. I asked for a refund and they refused. They kept saying they can offer toolkits and such with an alleged value of $499. Why would you give away $499 instead of just returning my $80? After several emails back and forth they stopped responding. I also asked on 3 separate occasions to remove my card info because there is no option for me to do it myself. They ignored those requests.

Cancellation issues due to having to phone up to cancel during office hours only, which has led to me not cancelling my free trial in time.
I signed up for a free one month trial for Shaw Academy on the 18th April. The expiration date for the trial (before I automatically get put onto their premium subscription) was Sunday 17th May.

My student number was XXXXX.

On Friday the 15th May at 1800 I went onto the Shaw Academy app to cancel my free trial before the premium subscription started. The reason for this was due to the subscription being too expensive as well as being completely harassed throughout the free trial with (at times) having 10 emails plus texts and app notifications all in one day.

Unfortunately, after clicking through to cancel about 5 times, it eventually says that I need to phone to cancel, which I can only do so during office hours (Monday-Friday XXXX-XXXX). Of course, this meant that despite trying to cancel before the free trial ended, I would not be able to cancel until Monday, when I will be put on a premium membership which will include a monthly payment. I made sure to email them immediately (on the Friday evening) because I wanted evidence of my attempt to cancel on time. This was responded to quite quickly, but with an automatic response stating options which had nothing to do with my situation and so was utterly useless.

This is all very frustrating because when I called this morning (Monday 18th May) I couldn't speak to a member of the customer service team and was only able to cancel my subscription through an automated voice. Therefore, I could not speak to a representative about my concern that I will be charged.

When I am charged for the subscription I would like a full refund.

I have come to the Revdex.com because of the lack of customer service from Shaw Academy resulting in not being able to resolve the situation.

They will not return my 69.99.
I started my 4 week trial on April 9th and canceled it April 9th. One month later I was charged 69.99. They will not return the 69.99. After several emails with Darren, I am being told that I was fully aware of the terms and conditions when I signed up. Darren does not even acknowledge the email I provided him with, from Shaw Academy, which shows the date I canceled, April 9th.

Unnecessary requirement for submission
Good day!

I would like to unsubscribe from Shaw academy. Unfortunately, they make it hard for me to unsubscribe from them by letting me call a certain number first. (+XX XX XXX XXXX).

I don't know why they have to make me spend load cash just to unsubscribe to them when there was no such requirement when subscribing.

And also, Shaw academy has very Spammy text messages and very spammy unsubscription steps which is very irritating and annoying. I seldomly complain from being sold to but they're just very spammy.

I hope I can unsubscribe ASAP while I still have 9 days of trial left. (They might charge me after that... Rather, they will charge me that's why I'm unsubscribing but they make it very hard to unsubscribe, which I think is wrong)

Thank you!

I signed up for a "free" 4 week subscription to shaw academy and barely used the classes. They charged me after and refuse to refund it.
I spoke with Vaugn through email because you cannot get a live person over the phone. The payment was $69.99 taken from my account on may 12th

I joined a "free" trial, and cancelled before the trial ended. Still got billed. Company refuses to refund me.
I joined a "free" 4 week membership with Shaw academy. According to their terms and conditions, if you cancel your membership before the free trial ends, you will not be charged.
I DID cancel. I cancelled before my trial period ended. I went through the excruciating online cancellation process all the way up to where I was given a phone number for my country-code to dial, to finalise cancellation.
I then called the number and went through the (very lengthy and irritating) automated-response phone call to cancel. At the end of the phone call I was told "your membership has been cancelled".
But come month end.... I still got charged!!

I understand the payment policies as explained at registration. I read them. I agreed to them. They very clearly state that if you cancel before the free tril ends - which I did - you will not be charged.

Once again I will state: I cancelled before my free trial ended. So according to Shaw academy's policies; I should not have been charged.

They claim that I did not cancel, and I was charged correctly. And as such they refuse to refund me.

Shaw academy keeps offering me more "free" memberships and refuses to cancel my account, despite my insistence that I do NOT want free memberships/deals of any kind.

This is unacceptable to me.
I don't want freebies. I do not want apologies. All I want is the money that was stolen from me.

Refund of course fee refused.
I signed up to a free 28 day trial, I was unable to start the course without registering a PayPal account. I did not recieve a 3 day notification that my money was being taken. I have tried to cancel my account using the automated phone number provided, and despite the call saying my account would be closed, it did not happen. I am now being offered free access rather than a refund. Shaw did not stick to their own terms and conditions by not contacting me prior to taking money. I have had multiple messages saying my account would be closed but it has not.

I signed up for the 4 week free course but accidentally clicked on the paid version of a course. I wanted to cancel my subscription and get a refund.
I signed up for the free trial but no where was it mentioned that in order to access module 2 I needed to pay. I clicked on it and without any confirmation my account was charged. I requested a refund for $69.99 because I did not opt for it. The website needs to be more clear about these things like you'll be charged if you click here or have the modules locked so users know it's chargeable.
I repeatedly told them that I'm not interested so I'd appreciate if my money was refunded. I created the account on the 3rd of May and emailed them the same day. I was within the 4 week free trial. The rep did not understand my concern and blamed me for not cancelling my account within 4 weeks. Now they are offering me 12 month access but really it's not worth it.

Accidentally clicked on an item on the user page which was immediately charged to my card. Shortly after I submitted a request for a refund. Not given
Subscribed to Shaw Academy on May 01st 2020 for Leadership and Management course
May 1st, I sent notice to ***@shawacademy.com stating that I accidentally clicked a button that caused a charge to my account for an Ecertificate and I request a refund.
Someone responded on May 01st stating that they do not do refunds and gave me an offer of a toolkit valued at $199 for free
I immediately responded rejecting the offer and further demanding my refund. I also stated that I no longer want to do a course with Shaw Academy. I also stated that the only charge they were authorized to make on my card was the monthly charges after my trial period was over and nothing else. My card information should never have been saved for purchases of things such as an Ecertificate.
Subsequent emails from me on the 4th, 6th and 7th to support went unanswered.
I then emailed ***@shawacademy.com on the 8th, copying my previous emails. That too went unanswered.
I received an email from ***@reminder.shawacademy.com on the 9th stating that I have not been attending classes. I responded to this email on the same day saying why and that I wanted a refund.
On the 10th I received an email from ***@shawacademy.com stating that if I have been charged for a toolkit or certificate and it has not been activated on my account and if I am looking for a refund, I should reply to said email with a screenshot of my payment receipt.
I did that.
On the 12th I received an email from the studentsuccess email from someone named Patrick basically restating that they cannot refund and giving me another offer of a toolkit valued at $199.
Again I rejected the offer and demanded my refund stating the trickery and deceit used to get my money.
Patrick replied stating that he reviewed the matter and there is no way for the refund to be processed. He also said that the terms and conditions were made available and having clicked on the button I completed the transaction. He even upped the value of the toolkit offer to $499.
I responded detailing how the company used trickery and deceit to get me to click on that button and how I never authorized them to use my card information for such purchases. I also stated that their refund policy is not in keeping with a 21st century company.
No one responded.
On the 15th, I completed the termination of my account with Shaw Academy. Bradley O, who handled my case on the phone said he would also send an email to the billing department copying me. He never did.