Shaw Academy

Continued to be charged for services I cancelled. Customer service is not answering or responding via email, phone, or FB messenger.
Signed up for four free weeks via promotion with T-Mobile. After three weeks I cancelled my membership. A week later I was still charged $69.99 to my bank account . Every week since then (April 21st) I have tried making contact with them for a refund. Today I even made an attempt to contact someone through their business FB page. No one at the company seems to be answering or responding to communications . They changed their policy and are now able to cancel memberships on their website , so I confirmed that my account was officially closed and it was. However I was never refunded for the amount I was charged despite ending my membership within the window of cancellation before charges would occur.
I understand that it's a busy time and things are behind for businesses but a month without response is bad ethical business practices and I deserve an answer from them.

Incorrect billing after cancellation
I signed up to a 28day free trial. I contacted the company to cancel my subscription, and received an email confirming my cancellation on the 7th April 2020. I was then billed £49.99 on the 3rd May. Having contacted the company they are refusing to acknowledge the cancellation and will not refund the money.

The email I got from them confirmed cancellation, and there was no instruction on that email that I needed to do anything more. Therefore I was led to believe that the subscription was cancelled I would not be billed. I have been deliberately misled and money taken from me wrongly.

Shaw Academy have failed to provide me with resources promised, failed to respond my to requests for support on this issue, and then charged me.
I signed up to a free trial of the Shaw Academy Nutrition Diploma in week commencing 6 April 2020. I signed up for some classes but did not realise that it was necessary to attend at a specific time, I thought that you could listen to a recording whenever you wanted - since the classes are delivered via recording and robot. As I failed to attend the classes at the specified time, the robot/system automatically de-enrolled me. Then on 12 April I received an email offering me a free toolkit if I reactivated my account.
"You have officially dropped out of your diploma. We believe in second chances and want to help you get back on track with your education so we're giving you 30 days free access and a free course toolkit to help you complete your Module. Reactivate your account and get back on track today!"
So I reactivated my account, but did not receive a free toolkit. I wrote to [email protected] immediately to advise them of this. I did nothing further as I was awaiting their reply. I received no reply. But I have now been charged 49.99. I have received no products, nor services, nor support in the last 30 days and do not wish to have anything further to do with this organisation. Please refund the 49.99 immediately.

My credit card was used fraudulently to register for Shaw Academy and they will not refund my money.
My credit card was used in February by an unauthorized person and some charges showed up on my account. I contacted the bank and filed all the necessary paperwork, changed my bank card, changed my passwords, everything. Shaw Academy is the only company refusing to give me my money back. I have contacted them and told them this was not me and I would like a refund. The returning email informed me of the great features I have now that I purchased this course and they were going to give me 6 months for free. I replied that I did not subscribe to any courses, was not interested in any courses and just wanted my money refunded. I get a second response that tells me when the subscription started, that it was now canceled and all though they wont give me a refund, if I need any further assistance to contact them back!! YES I NEED ASSISTANCE!! I WANT MY MONEY BACK! I told them I have never logged in to their website, never authorized the charge to my card, and am absolutely not interested in pursuing any kind of classes. I work 60 hours a week, am a 45 year old woman with a degree in accounting. I have NO INTEREST IN WHAT THEY HAVE! I sent the emails to my banker and even she was blown away at how they simply ignored EVERYTHING I said and refuse to refund my money.

Trial membership was cancelled 2 days before trial pended and did not begin a new course module. Payment was not approved to process. Need refund
Shaw Academy forces you to put card information down for trial membership and even if you cancell before your trial ends they still process unapproved card payment for amount of $69.99. The only option is to deactivate account, yet you cannot remove credit card info so they process payment and then refuse to refund. I have emailed and instead being offered courses I am not interested in taking I deserve a full refund.

I was charged $69.99 for service that was cancelled before the end of the trial period and told that I could not get a refund.
On April 14, 2020 I started a 4 week trial with Shaw Academy. The terms that I agreed to said that if I cancelled before the end of the 4 weeks that I would not be charged. On May 10, 2020 I attempted to cancel the service online and was advised that I needed to call in to cancel. I called in to cancel, and after a lengthy attempt to get me to keep the service, the recording advised me that my service was cancelled. On May 12th I was charged $69.99 for the service. I sent an email to Shaw Academy, and they responded by telling me that it was too late and that I could not be refunded but they would cancel the service now. I responded back and repeated that I had cancelled the service on May 10th which was before the trial ended. I then received an email that said my issue had been resolved and was complete. I responded back and advised them that it was NOT resolved because I had not received a refund and that my 2nd response was ignored, I have not received a response.

Shaw Academy took money from my Paypal account eventhough I didn't authorise it
I signed up for a free 4 week course and I didn't cancel on time because they said they would send an email 3 days before reminding me that the trial was ending and they didn't do it. They charged me £69.99 for a Premium subscription that I never agreed to (the cost that shows in their page is £49.99, by the way) and I cancelled as soon as Paypal informed me about this. I proceeded to cancel my account and I received an email confirming the cancellation, but my account still shows as "Active". I sent them an email asking for a refund because I am not interested in taking the second part of the course and they answered saying that they can't make a refund, but they can offer me 6 months for free. I responded that I'm not interested in their offer and then they offered 12 months free and other free stuff. Again, I said I wasn't interested, I just want my money back and for them to confirm that my account is cancelled, and I received an email offering the same free stuff I've already refused. Also, I received an email today saying that my order for a hard copy of a diploma (which I never ordered) couldn't be completed, so I assume they are still trying to take money from my account.

I signed up for a course to take. Never took the course and they charged me because I didn't cancel in time. Took another course canceled before
Weeks before after only taking 2 classes. I saw that there we hundreds of comments saying that it was a scam, so I canceled my entire account 3 weeks before the date I was suppose to cancel and they still charged me 3 weeks later. I contacted them and either time they did not want to give me a refund. I shouldn't have to be scammed just because I want to leaner more. This is insane. How do you move forward from here to get my refund, I'm not working roght now because of COVID-19and I really need those funds back into my account
They have charged a total of $120.00 for my account.

Click-bait on the Shaw Academy website charged me £39.99 for a toolkit which it said was free.
A toolkit was advertised as being free during the 30 day trial and so I clicked the 'Get Toolkit' button which was actually not free and was a one click purchase button.

The also advertised that cancellation is easy and online during the free trial.

This is untrue. Cancellation is difficult and over the phone. They never answer the phone and when they do, they instantly hang up and call you back from a US number which would charge me a fortune to answer.

Click-bait scam company.

Misleading advertising, untruthful service cost, major hurdles to cancellation/refund
Online advertisement on Facebook says that it's free to take their courses for four weeks. What it doesn't say is it's just a preamble of a course, and there's no chance of completing the course if you don't pay. It's misleading advertising for what services offered for what cost.

Then when you realize it's a scam, and you go to counsel and make sure your credit card information is deleted they Make you skip through 10 pages, and the cancellation button is hidden and small, then it brings you to a page that makes you call them. When you call them no one answers and the voicemail says no one is available take your call.

Charged for a free trial having been assured I would receive a reminder email 3 days before I was charged, received no such email and was charged £50
I signed up to Shaw Academy fully intending to utilise the course materials, being on lockdown and having some free time. However, being NHS employed (research based, not front line) due to the current climate, was redeployed to deliver PPE to those in need after having signed up. As, when I signed up, I was assured I would be prompted 3 days before I was due to be charged the £49.99 fee.
I did not receive an email from Shaw as a promised reminder, and having all of my pre-assumed free time taken up by key work, naturally I forgot and was charged £49.99.
Had I received the email, I wouldn't be pursuing this, I would be annoyed at myself and I'd move on, however I feel like I was misled and the company representative I've been dealing with hasn't been able to give me an answer as to why I never got this email.

To add insult to injury, the cancellation procedure was distasteful and long, an automated voice telling me not to give up.... basically like a disappointed parent that I just gave £50 to.

Extremely disappointing.

Shaw academy has offered me future Course Materials (Toolkits) for free in order to solve a dispute. The material was never delivered.
I have mistakenly acquired a toolkit for a Photography course in Shaw academy. The website is full of "click baits" with one-click purchases. I opened a complaint right away, and Shaw Academy, instead of canceling my order, has offered me the Course Materials (Toolkits) of the next modules for free. I have accepted the offer and extended my subscription to complete the next modules. However, the offered Toolkits were never available for Download. I have contact Shaw Academy support several times about this issue. On the few times they have answered me, they informed me the material was now available and closed the complaint ticket (some ticket numbers #XXXXXXX, #XXXXXXX). However, the material is still not available. On my Profile page there is a message saying "Toolkit available for Download", however the material is not available in the Resources page inside of the course modules.

SA's customer service is repulsive. They haven't emailed me back about refunding me for an accidental charge & I cannot get in touch by phone.
Shaw Academy requires you to give them your credit card information for a free trial of their services - this was okay for me as this is a common practice for businesses.

What's not okay: they are not clear and forthcoming with purchases that you are making on their website and their customer service is not helpful or responsive.

When logging into my account on the Shaw Academy website, there is a section on the user Dashboard that says "Course Materials". Underneath this section there is a button that says "Module eCertificate", and in extremely small font it says "one click purchase". I clicked "Module eCertificate" without seeing the words "one click purchase".

My intention was to find out what the eCertificate was, and how it was a "Course Material". When I clicked, Shaw Academy automatically charged my debit card $39.95 USD. They did not email me a receipt or confirmation of purchase, I had to go find my own receipt on a small section of their website.

What's not okay: I emailed Shaw Academy asking for a refund and they never emailed me back. I attempted to call, but there is no phone number clearly listed to speak to a human representative - so I was never able to get in touch with anyone.

This is unacceptable service and most definitely not an "above reproach" business. Shaw Academy should not be allowed to operate this way. They are using free trials and "one click purchase" tricks to take people's money.

Shaw Academy wrongfully charged me after I already canceled my trial membership prior to renewal date.
I signed up for a free trial with Shaw Academy on 4/15/20. I set up a reminder to cancel because I was not satisfied with their course quality as the first week progressed. On 5/11/20, 2 days prior to my membership renewal date, I canceled my free trial membership. I was asked through 3 separate landing pages if I was sure I wanted to cancel. Finally, I received a confirmation that my membership was canceled.

However on 5/14/20 I am seeing a pending charge for a month of membership for $69.99.

I think it goes without saying that this is extremely unprofessional of this company. I can't believe they would allow for this negligence during a time when people are hurting financially in this corona virus crisis.

Charged too soon a membership fee of $70 for a free trial I did not use.
SAVE YOURSELF - DON'T SIGN UP FOR ANYTHING! I signed up on April 14th for Shaw Academy's free trial of their Nutrition course. Upon doing so, I was not sent an email or communicated as to which date I would be charged for the membership. I read through much of their fine print which I believe is purposely worded in a very slimy way to confuse those seeking a trial education course. They have a section talking about pausing membership which says if you're 15 days into your trial and you pause it, when you resume, you will then be able to use up the remaining 15 days. 15 + 15 = 30 (I have screenshots of this if they try to change it upon reading this). Also, they have wording that implies the free trial begins when you start your first course. Even though my account was created on the 14th, I didn't use any of their services until that Friday, April 17th when the first course began. Just to make sure I gave myself leeway, I set on my calendar to cancel the trial before a month had passed, even before the 28 days were up. When I went to cancel, they had already charged me $70.00.

They make sure it's about impossible to contact them as they only provide an email address and refuse to give a number to speak to anyone directly. I explained to them that the charge should not have gone through until the next day at the very earliest and told them I did not use their services after the first day of the course because it was nothing like what I thought it would be and I was not interested. I normally would've cancelled right after realizing it wasn't anything I wanted to invest in, but I was preoccupied with job searching and caring for family as I've been out of work for 5 weeks during the COVID quarantine. I told them explicitly I do not have $70 to spend on courses I'm not going to use or really on anything extra as I need to pay rent and buy groceries. Rather than having any kind of personal response, they copied and pasted the same response they gave to someone else who complained here on the Revdex.com website. They refused to refund me and instead gave me 6 months of membership in exchange for the inappropriate charge. This is after I told them I wasn't interested in their courses - their response was to give me 6 months of courses I don't want instead of giving me back my money I need now at this time.

I now have had to open a dispute for the charge with my bank and it's definitely not their responsibility. I doubt Shaw Academy will say anything truthful or helpful in the investigation so I do not expect to be refunded by the bank as it shouldn't be on their shoulders anyway. I DO however expect Shaw Academy to be the slightest bit understanding in this matter ESPECIALLY during this time by taking responsibility and making this right. I will until then be making it known the money they've wrongfully taken from hundreds of people in countless situations on every platform available to me. I just wish I had looked them up on the Revdex.com before ever signing up for a free trial. I've had lots of bad experiences with businesses but this is the first time I've felt it necessary to make a Revdex.com complaint and I fully stand behind it.

Attempting to cancel account.
I registered with Shaw Academy today and they attempted to debit my account. I got suspicious as they offered a 4 week free trial and I looked online for reviews only to find they have done this before. I attempted to cancel my account and it just gives me a number to call to confirm and the number does not go through. I want this account canceled today as they have shown to be unreliable.

I was lead to believe I had canceled my subscription after I got a refund for the initial purchase but they continue to take funds from my account.
Shaw Academy is purposely misleading and deceptive in their conduct of business with consumers. They have taken so many people's money and don't offer sufficient customer service to resolve any issues. They participate in shaming and guilt-tripping of costumers that want to cancel. They take payments after you have canceled.

They stated that they do not offer refunds at all- ever...

I signed up for Shaw Academy to see what it was. They explained that to access a free trial I had to pay £0.30p to access the account. I did so and quickly changed my mind. (3rd of April 2020)

I messaged them that I did not want their services and got an initial refund of £0.30p (so we know now- they actually do refunds.) To be clear: they stopped communication after my refund for their services. My ties to them were severed. It should put me in a pre-contractual position.

They still continue taking funds out of my account. 1st of May they took another £50. They refuse to give refunds.

It's a scam. They claim to have 4 week trial but they take your money right when you sign up.
This company is a scam. They claim to have 4 week FREE Trial, and only charge the credit card AFTER that time.

Sadly, that is not the case. I signed up yesterday and got my Paypal deducted IMMEDIATELY.

As you can see in the attached image, there is a total value to be paid today as 0.

They didn't take 24,99. They took 49,99. Anyway they should have taken 0.

They are a disgrace and a bunch of ss, can't believe why after all the complains in this website and others, they are allowed to continue doing business.

Shaw Academy are refusing to refund me.
Hi I signed up to the free trial, due to work schedules I couldn't use any of the free resources so emailed to cancel. However on the 8th May 2020 I was charged £69.99 on my debit card via my paypal account. As soon as I realised I checked the website and managed to cancel my membership there. I contacted Shaw Academy for a refund which they refused. The terms were not made clear at registration and there was no reminder that my trial would soon end (which I thought was already cancelled) and that I would be charged. Shaw Academy still refusing to refund.

Membership was cancelled during FREE TRIAL and I was still charged. Still to this day I have never recieved a email cancelation comformation!!!
Someone in my household accepted a free trial offer for a 4-week subscription (FREE) where you won't be charged as long as you cancel within your trial period. In March 2020, I was noticing these emails stating, "you've missed your class". They kept coming every few days so I decided to check it out. I had no idea what it was. I logged in through the app, and I noticed it said "trial status". I wanted to make sure I wasn't charged for anything so I proceeded to cancel through the app, which brought me to the phone number, (XXX-XXX-XXXX). On March 25, 2020, for about 3 minutes trying to cancel they just bring you through automated phone prompts. At the end of the phone call it stated, that my membership was cancelled so I would not be charged and that I would receive a email cancellation conformation shortly. Well, I never did. So I called again On April 6, 2020 because I wanted to make sure I wasn't going to get canceled. I just wanted to talk to a customer service rep on the phone but it is just not possible. That's how these people SCAM you. So April 6, 2020 the same thing, they told me I was cancelled and I would receive that email but I still NEVER DID. April 14, 2020. I WAS CHARGED $59.99 for a service NOBODY OR I EVER USED OR OPENED!!! I was so *** because on top of everything else going on in the world, my *** bank account was OVERDRAFTED because of these people. I tried calling them again on April 16, 2020 when I realized they charged my account so I called the # again and the phone number was out of service!!! I emailed their support team email. NO RESPONSE. I emailed them through PAYPAL and they did respond to me stating because I did not cancel my account during the trial period there is just no possible way to refund me at all. That is just horrible because I went and cancelled several times to avoid this *** that I never even used or wanted. I just want my refund, and instead they gave me whatever service subscription 6 months FREE, which today I still have not even opened, used or touched! I don't even know what the *** it is!! Horrible customer service. And it says on the account that it is canceled (non-renewing) STILL TO THIS DAY I HAVE NOT RECIEVED ONE CANCELLATION EMAIL LIKE THEY TOLD ME MULTIPLE TIMES. I just want my refund of $59.99 or I am claming FRAUD. I have nothing good to say about their customer service because it is beyond impossible to speak to a actual person from their business. I did a little research and I am not the only one who has had this issue. Please, just give me my refund.