Shaw Academy

I had applied for the 4 week challenge with the thought of not being charged. This company is a scam and they make it hard to find solutions.
I had applied for the 4 week trial with the knowledge that I would not be charged. On the membership page however I immediately see $69.99aud will be charged today. After sending out bombardments of emails and not receiving anything a part from automated message and emails to sign up etc, I decided to check forums to see if this company is a scam. I'm sure I have 2 accounts as 1 took my credit card details but did not even give me a password *** the other account does not let me cancel. There are no cancellation options and even when I email them to contact me no one does. There's no phone number, emails are non responsive. Please resolve this issue. I just want to cancel and not have any money taken out. This company does not care about your education but just want to take your money and make it hard to do anything about it.

I was trying to cancel my account I was asked to call a number. When I called, it's incorrect. This is the number +XXXXXXXXXXX with ref.ID XXXXX
I was trying to cancel my account because I will be attending the same education sponsored by my company but I was asked to call a number. When I called the number, I was told that it's not the correct number. I've been trying to reach out to cancel my subscription but no luck and no response from the emails I sent. I need to get rid of my CC information and cancel my subscription but they are not cooperative and responsive.
This is the number +XXXXXXXXXXX with ref.ID XXXXXwhen I called that number, they say they are not Shaw Academy and been receiving calls from people trying to cancel.

I have problem with cancelation of the subscription in Shaw Academy, the given student number is incorrect for the confirmation of cancellation.
May 12, 2020 I ask to cancel my membership in Shaw Academy but they keep telling in the page to call the number in order to confirm my cancellation and they provide me the student ID but when I call the number, and provide my student ID, it said that my account ID is incorrect. I tried it multiple times but it keeps telling me the account id is wrong. I tried to reach their support email but I haven't receive from them until now.

I've tried repeatedly to cancel my trial. Couldn't get in contact. Reached out 2x. No response. Got charged $70 for a product I didn't use.
I've been trying to cancel my subscription but upon calling, your line says you're closed despite the website saying you're open. I get corona causing issues but no one has responded to ANY of my attempts to reach you. It's been 15 days!

This has been an absolutely abysmal experience with your company and because of the delay and lack of response from your team I couldn't cancel and have now been charged $70 for a product I didn't use outside of an intro lesson. Customer service reps didn't even answer my questions when I did have a question. I just got a brainless, generic response that was completely unhelpful.

This could all have been avoided if you'd just respond like any other halfway decent company.

How do you just never respond to a customer who gave your company a shot?? I expect a full refund. Thank you.

They stole my money out of my account twice unauthorized withdrawals totaling $110.00!!!
I took the course through Tuesday T-Mobile Thankings.
Before the 4week free online course was over I saw a $69.99 withdrawal from my account from them. I immediately went into my Shaw Academy acct to cancel immdiately.
Checked acct again and another $39.99 was withdrawn from my acct by Shaw Acdmy! Shocked, called credit union Navy Fed to report thieft. Investigation is pending. Called T-Mobile to register a complaint of the theift, who is a principled business and would not want to be associated with unscrupulous practices.
Navy Federal credit union has refunded both withdrawals in good faith and results from Visa's investigation.

Signed up and cancelled Shaw in 1/2hr, email confirmed cancellation but they still charged me a month later.
On April 10, 2020 I signed up for a free course. After 1/2hr of looking through their website - had to pay for course material, 'toolkits' etc, I decided I didnt want to have a membership with them. I called the customer service number they provided at sign up and it was a voice automated call that kept trying to get me to stay. After I got through the call I cancelled and was told my account was cancelled. I didnt believe it so I sent out 4 emails to different addresses that I could find including support and billing. I got a response back saying my account was cancelled on April 10th. Now a month later they took $69.99 CAD out of my account.

I asked Shaw Academy to delete my account because I no longer desired their services. I woke up to see they still charged my card.
I e-mailed the help to let them know I no longer desired their services and I refused their offer to make up for it with courses as I have chosen another company over theirs. I thought it was all over until I saw they withdrew $59.99 from my card this morning. I am complaining because the first time, my account was labeled as inactive when I didn't have the money the first time, and they withdrew $59.99 then also. I did not want to pay for the membership and the fact they are refusing refunds for something I did not want is disgusting. This company is a joke and a scam, and the fact they received over 500 complaints in the last 3 years for something similar is alarming. If they do not do something about this soon, I will be getting in contact with my attorney soon.

I signed up for a 14 day free trial on April 5, 2020. On April 6, 2020 Shaw removed $34.95 from my checking account, without my permission. I contacted them via email on April 8, 2020. This is when I noticed the transaction. I demanded a closure and refund. I was told I could not be refunded because the materials had been sent to me. They would only offer 6 months free. As if I would even consider using their services after this. Thinking the stress wasn't worth $35, I let it go! Oh boy, was I wrong. May 4, 2020 they pulled $69.99 from my checking account. Man, that was a fast six months and double the price. Have been trying to connect with them ever since. Had to get a new bank card and file for a stop payment. NICE!

Shaw Academy, LLC is scam. What presents as an online service tool has resulted in predatory billing methods and unnecessary loops to cancel service.
Shaw Academy offers rudimentary technological services with an inability to access course materials in the manner they advertised. I attempted several times to terminate my subscription but UI/UX for their app is not geared to allowing individuals to cancel subscriptions AND when you get to the final screen to cancel, they require an additional step via phone call to cancel. Said phone call must be made during a specific time. Furthermore on the call itself, you must complete a series of questions taking 5 minutes of speaking to an automated voice before the subscription could be cancelled. I've sent message relating to the need for cancellation when I was eventually charged via PayPal for a module that I have not signed in for or attended. Had the cancellation methods not been predatory and evasive, I would never been charged. I need a full repayment from Shaw Academy.

Contacted company by email a month ago regarding desire to cancel membership- thought it was settled, still attempted to collect this month
I missed free trial cancellation cut off last month and knew it, did not ask for refund just asked for account to be cancelled via email. To my knowledge this was settled. Because I had that sort of feeling about things, I cancelled my paypal payment agreement to make sure of things- sure enough got a notification this morning that the "payment for my membership had failed" - emailed again today to attempt to find out why my membership has not been cancelled as promised to make sure my account does not go into collections or something ridiculous. Get vague email back talking about modules purchased and six free months- not addressing lack of action on their part at all. Membership still active when I log in. I do not wish to call to cancel because of aggressive sales techniques- just cancel my membership as promised a month ago already!

I signed up for a free 30 day trial with Shaw Academy and cancelled within the timeframe stated, but was charged.
I signed up for a free 30 day trial with Shaw Academy and cancelled within the timeframe stated, but was charged. I called again to cancel my trial but couldn't speak to anyone, only an automated voice message. I was again able to cancel my account, but was then charged again. I emailed to figure out what was going on, but they told me I didn't cancel my account, and that it had now been cancelled. I told them that I expect the charge to be refunded as I followed the instructions to cancel the trial within 30 days and then cancelled again after finding out they had failed to actually cancel my account the first time.

Give me my refund
I have enrolled for the free course. On the date of 05/04/2020, and the academy charged me for the subscription $69.99 CAD. I cancelled immediately from that and contacted them, CSR gave me email address. I did email and first they said email is not recognized send us all proof of you account. I send them my account detail and now they are saying as per terms and condition you are not allow to get Refund. I mean What the F. It's written in your term and condition that I can cancel my membership and if you are using free trial you will be charged at the end of the month. Instead of proceed for my refund they are trying to convinced me for 3 and 6 month free. I am *** serious about this. If you want proceed for refund I will take legal action against your company. Request ID: #XXXXXXX.

Shaw Academy charged my account BEFORE the billing date for the end of trial period and will not refund my money.
I enrolled in a 4 week trial course and if you cancelled before these 4 weeks you would not have to pay any fees or subscription costs. I logged in to my account to cancel three days before the end of the trial period. I was shocked to find that Shaw Academy had already charged me $70. I reached out to their customer assistance requesting a refund. They responded and stated that they were abiding by the terms communicated to me and offered an extension of the subscription period. I declined and stated they were not authorized to charge my account as they charged me BEFORE the trial period ended. They refuse to refund me. This is ridiculous, especially during COVID-19.

I'd like to cancel my subscription, but I have no access to my account. When I try to login it asks for my payment info, which I have already shared.
On 5/6/20 I subscribed on a 4 week free course with shaw accademy.

Upon my subscription I was prompted to share my payment info. A few minutes later, I got two emails from my payment provider. One stating that shaw academy had charged me $0.50 cents for their service and another email stating that a refund of the $0.50 cents was made. Keeping in mind that this business promotion was 0 charge for 30 days! Anyways, I did not pay much attention to this since I got a refund.

It has been over a week and I had not checked the curse. I decided I wanted to cancel my subscription. I went through my emails and I noticed that I had no emails from shaw accademy, welcoming me to the course.

I opened their page and tried to login but I couldn't. Immediately after this, I got a welcoming email. I clicked on the link and to access my account I was asked to type in my payment info (i did not do it). I clicked on forget password, and after several attempts, I finally got an email to reset my password. However once AGAIN I am prompted to share my payment method.

I should have access to my account if I have ALREADY shared my payment info!!!

It has been less than 8 days since I subscribed for their service and if I cancel now I should not be charged. The big question is how to cancel the service without having access to the account!!

I am not going to be sharing any payment information. As a customer, I should be able to change, modify, or cancel my subscription without any problem!

Refund for an unintentional banner purchase.
I signed up for the four week trial over the weekend May 9/10 via my PayPal account. When I went to sign on the Sunday I noticed another course I had shown interest in in the past (online digital marketing) but never went ahead and gave Shaw my payment details etc.
As they have banners that pop up when you enter the homepage, I thought I was clicking the X for the certificate when in fact I'd accidentally purchased said certificate for the course I didn't want to take.
When I realised my error I contacted Shaw immediately and explained my situation but was told they do no offer refunds and offered me instead a 'Toolbox' at the value of $199. By this time, I'd received several calls and text messages reminding me of my subscribed course and didn't like their invasive approach so cancelled my trial.
I have since messaged Shaw
again demanding a refund and contacted their PayPal email account. Again I have received another email upping their 'Toolbox' value to $499 and not offering an email.
The original purchase number via PayPal is: ***

They have continued to contact me via SMS and phone call when I have asked them to stop. I do not appreciate their harassment tactics.

Signed up for free, with option to stay on after 4 weeks... took money within 10 mins of applying. Refuse to refund
refused to refund their mistake

My account keeps on being charged for membership.
I had hoped to be able to continue my study, however financially this was not possible. What displayed as the cancelling process was only the long winded process of trying to hook you in and soon after trying to process my cancelled membership I was charged. I then attempted the cancellation again to which I was successful however they continue to try and take the amount from my account. I have sent numerous emails in which no one responses. I have not used the service since my trial had ended and I do not which to use the service any longer

Continuing to get charged after canceling membership
I signed up for a free 4-week course with Shaw Academy that I saw promoted on Facebook for Graphic Design. After signing up and seeing the modules and that the full course was actually 8 weeks long, I cancelled the membership (March 19). I was told that to properly cancel I would have to go online to "My Membershio" page and cancel through there. Tge last step of the cancelation process was to call a number and speak to someone. I called at least 10 times within a week period and was never able to get anyone so again I emailed Shaw and demanded my membershio be cancelled as it was now 2 weeks and I had NOT even taken one class. Again, I got the goaround about canceling and how my future will be brighter with this certification. I said absolutley not cancel my membership! Finally I got confirmation that my account was successfully cancelled on April 8. I didn't think anything of it and last week checked my bank account and noticed that I got charged $59.99 on May 9 for Shaw Academy. I went back to my April statement and saw that they charged me $59.99 on April 9.

I have been in contact with Shaw Academy telling them that I cancelled my membership on April 8 which was the last day of the 4 week period. They said that I had purchased the Digital Toolbox and that is why I was charged. I didn't take any classes therefore why would I buy the toolbox. Also, the toolbox if purchased was $29.99 NOT $59.99. After I fought that I did not purchase the Toolkit I was then told that I hadn't cancelled within the 4 week trial and therefore were charged. I said I had first tried canceling on March 19 and was told that inquiries are not considered.

My credit card was being charged before my trial ended 4 weeks free trial

I have subscribed for 4 weeks free trial on 13 Apr 2020 photography course. I went in to cancel on 11 May 2020, however, my card has already been charged with $69.99.
I still got an email that I still have 2 days left on 11 May.
I have written email to support, submit ticket and via facebook requesting for a refund and to cancel the account.
I have not attended any new classes and I would like to have refund.

the shaw academy charged me £69.99 twice without invoices during the period of free courses. my membership didn't be cancelled in time after I called.
I have subscribed the 4 weeks free course of diploma in leadership and management in 12 April. the shaw academy charged me £69.99 twice(total £139.98) on 11 May from my card without telling me anything and in the period of the free course. I already called to confirm the cancellation at 12 May(at the end of the 4 weeks courses) but I found my membership type still in active premium membership! please cancel my membership in time when I asked for and I do not want to renew my account. More importantly, I want to get my refund in total £139.98 asap please! this is absolutely unauthorized and can't find any invoice.