Sign in

Shelley Home Improvements

Sharing is caring! Have something to share about Shelley Home Improvements? Use RevDex to write a review
Reviews Shelley Home Improvements

Shelley Home Improvements Reviews (1549)

Yesterday 6/19/around 4:pm I made several attempts to call FNHW but either could not get through or the call would break upAfter several attempts my husband *** was finally able to hear and speak with someoneWork order number *** was set up for a/c not working and we were told they would have to call the a/c repair company the next morningI received an email at 5:pm the same day stating that *** *** *** *** would be calling to set up an appointmentMy husband called *** *** *** *** around 8:am on 6/20/and spoke with a lady who then told him someone would be out between to pm the same dayhusband tried to call FNHW but was put on hold for a while and gave upIt was about 5:when my husband called the lady at *** *** *** *** back since we had not heard from anyoneThe lady then stated "Oh, he hasn't been there? Let me call him and I will call you back." It is now 7:pm and we have not heard anythingBeing that thi

In May I filed a claim & Fidelity sent someone to fix my garage door opener on my newly purchased homeWithin an HOUR the garage door opener was again not workingA part that the contractor had screwed in had fallen offSo I called & explained what happened, that was obviously the contractor's faultThey sent him back out and we paid for a part, tat I don't believe we should have had to pay for, and now they are also trying to bill me for the additional service call deductibleI have emailed the company FOUR times stating that this service call was because of their contractor's error & that I'm being wrongfully chargedOver the last months, and emails I have NEVER gotten a responseThe rep on the phone told me someone would get back to meI always get the immediate email confirmation stating that someone will get back to me within hours & NO ONE EVER RESPONDSI now need another service call & it says my account is suspendedThis company is a jo

We have a 4-plex with A/C upgrade Our AC unit went out in April We called the Fidelity Home Warranty They sent out a guy from Oroville to fix (company is miles away) It is now July and the temperatures in Redding are hitting AC still not fixed A new unit has been authorized and is sitting in Oroville Scheduled to be fixed on July 17th The tenants had to move out We have lost almost months of rent Fidelity says there is nothing they can do Why send out a company that is miles away? This is unacceptable, poor management There are lots of companies in Redding and surrounding areas

We have been calling the company the last days, and had to hold over a hour on different occasionsWe have emailed several times with no responseDO NOT USE THIS COMPANY!!! Also, beware the quote we got to fix has of course no coverage for actual install, if there is remotely a chance that the part has to be modified

We purchased our home on July and paid for premium coverage with Fidelity Home WarrantyI have to say that this company is the worst home warrantyI called them about times and all the contractors that they have are dishonestThey don't fix the problem and all Fidelity does is charge the $feeThey're just there to collect your moneyIt's better to call companies that has good reviews on yelp than calling them for repairs needed for your homeThe worst is when I called for a roofer due to a leak when we have the big rainstorm in CAI called them twice and roofer never even showed upThere was a leak leading to a major damage to our home so I checked yelp and called a roofer to fix the roof, I called the water restoration for mold issues which by the way costs me a lot to fixWhen I complained about it to Fidelity, their response was that the roof is not covered when I'm sure that the roof was specifically added to my home warranty when we close escrowI'm really disappointed with this company

Had a Toilet Issue, assumed it was covered according to my policy, and decided to call a tech after my consumer level attempts to remedy the issue failedTech spent no more than minutes to try and use their equipment better than my consumer tools and gave up and diagnosed it as an issue that ISN'T COVEREDNo more than minutes on the call and I am out my service fee and still have the issueThis is even though after he told me he wouldn't collect I was still chargedNone of this mattered to Customer serviceTHE CUSTOMER DOESN'T MATTER

Can Not Get Through Message continues to say a minute wait timeI was on hold for hr & minsAfter hours phone message says they open at a.m Called at a.mand told they open at but are not closed Told to call back during business hours Are they messed up or what?

I cannot reach anybody in a reasonable amount of timeI've been a customer for less than two weeksI've been promised call backs and haven't received them

This is clearly the home warranty company that only pays for claims if there is a zombie apocalypseMy mortgage company included the policy when I bought my home and I did not receive documents on the policy until after the first year renewalNow they are denying my claim for a plumbing issue, the feeder valve that leads from the house to the landscaping burstThey are also refusing to refund the $co-payAVOID THIS POLICY AND COMPANY AT ALL COSTS

We called due to our *** washerWe advised them what type of washer we hadThe first technician they sent out was not even trained to handle our washer and could not do the service; after I had taken off the day for them to handle thisThey sent the ticket to another company and I again took time off for the to 1pm windowAt 1:I call and am told that their tech had an emergency and they had just not gotten around to call me yetI call fidelity and ask for them to refund the service fee as a courtesy and they declinedThey initially said the 2nd guy would call me back in a day or so to rescheduleI told them that was not acceptableThey then asked if I wanted them to call around and of course I said yesJust got the word I have to wait an additional days before this 3rd tech can be sent out

This company will try to weasel out of paying anything! Our air conditioning unit went out going over a week agoAll it was, was a simple fan fix the Fidelity sent out a tech(with VERY poor reviews) and he fixed itWithin a few hours it went out againSo we call fidelity back and they send the same guy out and he said now theres a leak in the condenserFidelity then tells us our claim is denied because of a missing partThey said the tech marked down that the part called a filter drier is missing and that we must of taken it outOf couse that is not the case! We did some reserch of our own and our very old Runit did not only require a filter drier but they werent even a thing back thenSo to verify this info we called our own a licenced tech to come out and look at itOf couse he verifies that our unit did not need nor ever have this partWe called fidelity immediately and tell them we we had a licenced tech come out and look at it to verify about that part and they may con

We have a property which we own at*** *** *** *** *** ** *** We had an inspection on the property before purchase and they did not find any "damage" to our AC UnitWhen the AC unit stopped working, we called in to Fidelity Home WarrantyThey sent *** ** *** ** *** * *** *** *** *** ** *** (who has a star yelp review with all the same type of complain as mine) out who spent about minutes at the property, said it's damaged and leftFidelity says they cannot cover it because it broke from "damage." The AC is not damagedWe called another REPUTABLE AC Company, and pay out of pocket for them to look at itThey find that the unit is not working propertyThey found the compressor is very weak and the system has a low chargeThe fins for condenser coil had deteriorated over the years DUE TO AGEPrice of repairs to be $3,and labor $1,We called Fidelity and conference called in the AC tech with them as wellThey agreed during the phon

I got a verbal denial of authorization to fix our gas range keypad last March 1, According to the person I spoke with, the denial was premised on the problem with the gas range keypad malfunction that caused the beeping sound to be a pre-existing conditionI made an appeal but up to now I haven't received any reply from them: We just bought the house and we closed on February 14, and we have no knowledge of any pre-existing condition of the range’s keypad and the beeping sound when we bought itThe gas range including the keypad was working except for the broiler which was fixed by the seller before we close on the houseWe did the final walk through on the house on February and everything had been fixedWe moved in the house last February 20, and we have used that gas range to cook and it was in good working conditionThe problem with the gas range keypad first occurred on February 27, when the technician told us about itThe malfunction cause

Terrible customer service and wouldnt service my dishwasher

I have a home warranty with Fidelity and they are not keeping their end of the contractMy air conditioner broke Saturday and I filed a service request with themThey said they could see me at the beginning of the weekI received a call from them on Tuesday to learn that their vendor will not be able to visit me until FridayThe vendor most likely won't be able to fix it until the following weekKeep in mind I live in *** and the inside temperature of my house is degreesI called for verification to see if they would comp a hotel room for that duration due to the fact my living conditions are un livable and would put myself, my pet's and my tenants lives in danger of we had stayed for that durationThey offered me to seek outside vendors for a solution and assured me they'd cover what is in my warrantyI reached out to a vendor, received their quote then called Fidelity to notify themThey then told me they would only cover *** of the *** dollars I was quoted for, ev

Fidelity home warranty is not a good companyWhen you call you wait at least minutesThey send out a company and then needs approval after thatI have a leak and have been waiting over a week for authorizationWhat a joke and waste of money to buy this coverage

My husband and I put in a service request for our refrigerator which was not dispensing water and leaking when we tried to dispense waterThe service men that were sent did not fix the problemWhen I called Fidelity to express and resolve my frustration of missing a whole day of work for this, possible water damage to my floor, and possibly getting sick fro the service man who claimed he may have the flu, they only offered to send out a different tech from the same companyI then expressed that I would like a different company with no service charge to me, and the gentleman refused to send another company

I've had two interactions with FNHW: one for plumbing, and one for an ovenFor the plumbing, they sent someone out to fix our clog who didn't have any of the tools necessary to actually fix the clog, but charged us anyway We called our own guy, why fixed the clog in about a minute He then said that the tools they were using (a snake that is too small for a main drain line) is dangerous to use in a big line because it can get all twisted up and make the clog worse So here we were lucky to be out *** and not moreFor the oven , they sent someone out to look at the oven who had no tools He had to borrow mine to open up the oven, and then after barely looking decided it was broken and that we needed a new one They were supposed to deliver the new oven today, but nobody showed up I've spent the better part of an hour on the phone with both the deliver people and FNHW, and they don't care I've already had to take one day off work to wait around for nothing, and while now they claim they're going to come next week I have absolutely no confidence that they'll show up Either way, now I'm out *** and two days of work, with nothing to show for itThis appear to be a scam

I had a leak in my kitchen, water was coming out of wallsI shut water offI found water had seeped into my walls behind my kitchen sinkI filed claim, spoke to Fidelity plumber and we ascertained the dish washer was leaking from the bottomHe does not repair appliancesThe wall was covered in mold and water and I removed the wall to gain access to dishwasher and stop the mold and water damageFidelity says they do not cover the replacement of the wall as it is my faultThis is nonsense, as the wall was soaking with water, and moldyThey offer no remedy

We bought our home 12/18/and took out an insurance policy with Fidelity National Home WarrantyWe pay $*** a year to them so that if we have any problems with our appliances, heating, air conditioning, plumbing, etc, all we have to do is call Fidelity National Home Warranty, tell them of our problem and they get whomever is needed out to take care of the issueOn 1/30/18, we found that there was a leak under our kitchen sinkWe are not plumbers, nor do we know anyWe called Fidelity National Home Warranty, advised them of the issueThey took payment of $*** from my credit card and assumed me someone would be out the same day to fix the problemAbout an hour later, Fidelity National Home Warranty called me back saying they couldn't get anyone out for days! I told them that is not satisfactory, I have water leaking and no way to fix itThey advised me to contact a plumber, get it fixed and send them the bill for reimbursementI wasn't happy at this point that I had to d

Check fields!

Write a review of Shelley Home Improvements

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Shelley Home Improvements Rating

Overall satisfaction rating

Add contact information for Shelley Home Improvements

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated