This company will try to weasel out of paying anything! Our air conditioning unit went out going over a week agoAll it was, was a simple fan fix the Fidelity sent out a tech(with VERY poor reviews) and he fixed itWithin a few hours it went out againSo we call fidelity back and they send the same guy out and he said now theres a leak in the condenserFidelity then tells us our claim is denied because of a missing partThey said the tech marked down that the part called a filter drier is missing and that we must of taken it outOf couse that is not the case! We did some reserch of our own and our very old Runit did not only require a filter drier but they werent even a thing back thenSo to verify this info we called our own a licenced tech to come out and look at itOf couse he verifies that our unit did not need nor ever have this partWe called fidelity immediately and tell them we we had a licenced tech come out and look at it to verify about that part and they may con
Unbelievable customer serviceThis company deserves zero stars and an F ratingThe contractor they sent to us was caught on our cameras doing absolutely nothing but "said" he did, we get stuck with a bill because its not covered under warrantyWhen I spoke to a supervisor at Fidelity the supervisor was on the contractors side and said I can seek an attorney if I need to and that I have no reason to be concerned and blamed me for being upset that we were stuck with a bill and nothing was completedIt should be fidelitys responsibility to take care of their customers and they don'tand the supervisor was rude, wouldn't provide me a reference to the call or initial of last name, he wouldn't do anythingFidelity is a scam, their service is a scam, their contractors are a scam, waste of dollars to be added to our mortgagePathetic
We have a 4-plex with A/C upgrade Our AC unit went out in April We called the Fidelity Home Warranty They sent out a guy from Oroville to fix (company is miles away) It is now July and the temperatures in Redding are hitting AC still not fixed A new unit has been authorized and is sitting in Oroville Scheduled to be fixed on July 17th The tenants had to move out We have lost almost months of rent Fidelity says there is nothing they can do Why send out a company that is miles away? This is unacceptable, poor management There are lots of companies in Redding and surrounding areas
This is clearly the home warranty company that only pays for claims if there is a zombie apocalypseMy mortgage company included the policy when I bought my home and I did not receive documents on the policy until after the first year renewalNow they are denying my claim for a plumbing issue, the feeder valve that leads from the house to the landscaping burstThey are also refusing to refund the $co-payAVOID THIS POLICY AND COMPANY AT ALL COSTS
Can Not Get Through Message continues to say a minute wait timeI was on hold for hr & minsAfter hours phone message says they open at a.m Called at a.mand told they open at but are not closed Told to call back during business hours Are they messed up or what?
I cannot reach anybody in a reasonable amount of timeI've been a customer for less than two weeksI've been promised call backs and haven't received them
We purchased your Home Warranty ($***) when we purchased our home at the guidance of our real estate agentShortly after we had a problem with our pool filter and salt cellYou charged us $** to have a "pool contractor" come out and deny our claim saying that the problem was pre existing even after you were provided with a letter from our current pool tech and a copy of the home inspection report showing it was functionalYour "contractor" also claimed the pump was pre existing, which was not part of the issue, was working fine and still doesProof that your are a scam right theremonths later we a have a problem with our fridge, you charge us another $** to come out and have decided that it is a secondary failure and will not be coveredThe drawer broke and unknowingly kept the freezer door cracked open which caused a fan to failThis is a cause and effectnot a "secondary failure"Your customer service has been nothing but giving us the run around and will only take the wo
Horrible customer serviceI had a garage door spring break I called customer service to make a claimThey informed me that is a covered repairThey said they would call their local repair servicedays later a repairman shows up with no parts and said he would get back to us about the parts and service After weeks and left messages by me and messages from fidelity I told them to find me another venderFidelity calls me and said they have no other vendors in the area.they offer me $to find my own venderI agreedI had the door fixed in hoursdays later still no check from fidelityThey say it takes to daysThey said they were going to cancel the first check and send me a check for $which they said was all they pay for the garage repairThe $Is the amount they offeredIt’s been almost months, I had to get the door fixed and still haven’t received my moneyThey give you a lot of I’m sorry on the phone but no results
Had a Toilet Issue, assumed it was covered according to my policy, and decided to call a tech after my consumer level attempts to remedy the issue failedTech spent no more than minutes to try and use their equipment better than my consumer tools and gave up and diagnosed it as an issue that ISN'T COVEREDNo more than minutes on the call and I am out my service fee and still have the issueThis is even though after he told me he wouldn't collect I was still chargedNone of this mattered to Customer serviceTHE CUSTOMER DOESN'T MATTER
I have an active insurance with Fidelity National Home WarrantyMy washer started leakingI called for service and was charged $A technician was sentHe spent minutes at my place, looked at the washer and stated it was fine despite the puddle on the floor and the container under washer filled with water from the leakHe stated to file another request for service if the washer continues leakingI used the washer next day, it leaked even moreI called Fidelity National Home Warranty back and requested someone to come and fix the leakThe representative was rude and stated he cannot promise anythingHe than put me on a minutes long hold! The call dropped for no reason without anyone answeringI called back and was again put on a long holdNeedless to say, as a single working mother of two small kids, I am very disappointed at the treatment I received from the companyThe washer was obviously leaking with all of the signs of leaksI am not able to get help I contrac
We purchased our home on July and paid for premium coverage with Fidelity Home WarrantyI have to say that this company is the worst home warrantyI called them about times and all the contractors that they have are dishonestThey don't fix the problem and all Fidelity does is charge the $feeThey're just there to collect your moneyIt's better to call companies that has good reviews on yelp than calling them for repairs needed for your homeThe worst is when I called for a roofer due to a leak when we have the big rainstorm in CAI called them twice and roofer never even showed upThere was a leak leading to a major damage to our home so I checked yelp and called a roofer to fix the roof, I called the water restoration for mold issues which by the way costs me a lot to fixWhen I complained about it to Fidelity, their response was that the roof is not covered when I'm sure that the roof was specifically added to my home warranty when we close escrowI'm really disappointed with this company
We have not been able to really enjoy our home due to the long hot (106-degree) summer days with no A/CI contacted FNHW early June and informed them of our a/c not blowing out cold airThe tech with *** *** *** *** *** schedto come out until 6/27/The tech came out and determined we needed to replace the Compressor or the UnitFNHW Rep*** called me a few days later and decided to offer replacing the Compressor as it would be cheaper but I would have to pay $out of my pocket for miscitems and service not covered under warranty, not to mention the $service fee.*** never contacted me so I called and spoke to*** a couple days later to find out the status and was told they were waiting on order from FNHW but they would reach out to them and get back to meA week later I had to call and speak with*** ***again and he said they were waiting for parts and scheduled my apptfor 7/27/and tried collecting my payment over the phoneFinally ESHA
My husband and I put in a service request for our refrigerator which was not dispensing water and leaking when we tried to dispense waterThe service men that were sent did not fix the problemWhen I called Fidelity to express and resolve my frustration of missing a whole day of work for this, possible water damage to my floor, and possibly getting sick fro the service man who claimed he may have the flu, they only offered to send out a different tech from the same companyI then expressed that I would like a different company with no service charge to me, and the gentleman refused to send another company
I had a leak in my kitchen, water was coming out of wallsI shut water offI found water had seeped into my walls behind my kitchen sinkI filed claim, spoke to Fidelity plumber and we ascertained the dish washer was leaking from the bottomHe does not repair appliancesThe wall was covered in mold and water and I removed the wall to gain access to dishwasher and stop the mold and water damageFidelity says they do not cover the replacement of the wall as it is my faultThis is nonsense, as the wall was soaking with water, and moldyThey offer no remedy
Purchased coop/condo in *** *** *** in July and purchased home warranty from Fidelity as component of the saleAir Conditioning is failing and blowing condensation out of the bathroom ventPaid Fidelity the $service fee and their AC contractor stated that the AC was improperly installed and requires an additional return air ventThe contract clearly states failure due to improper installation is covered yet Fidelity is refusing to cover it*** with Fidelity on June 14th talked to her supervisor and they agreed this was a covered issue and approved itSince then apparently someone else within the company reviewed and reversed that decisionThey went as far as having their contractor document that it was improper design instead of improper installation even though he stood in my living room and stated it was improper installation
I have a home warranty insurance policy with this company, and I filed a claim with the company in late July, with the company because the dishwasher in my house did not workThe company sent someone to my house on August 1, to look at the dishwasher, and they diagnosed the problem as being a bad pump and a bad motor in the dishwasherThey did not have the part with them, so they returned a day or tow later and fixed the dishwasherTo repair the dishwasher they had to remove the dishwasher from underneath the kitchen counter and then re-install the dishwasher underneath the kitchen counterAfter they did that, I noticed that the dishwasher had not been re-installed properly: the dishwasher had not been re-installed square with the kitchen counter and the dishwasher door did not open and close properlySo I called Fidelity back and told them that the repairman needed to come back out and re-install the dishwasher properlyThe repairman came out a few days later and
Fidelity home warranty is not a good companyWhen you call you wait at least minutesThey send out a company and then needs approval after thatI have a leak and have been waiting over a week for authorizationWhat a joke and waste of money to buy this coverage
I purchased a warranty with Pool/SPA coverage My SPA stopped working, now Fidelity National Home Warranty says it is not covered It is completely dishonest to take money than not provide coverage if something breaks Don't do business with this company!
I have a home warranty with Fidelity and they are not keeping their end of the contractMy air conditioner broke Saturday and I filed a service request with themThey said they could see me at the beginning of the weekI received a call from them on Tuesday to learn that their vendor will not be able to visit me until FridayThe vendor most likely won't be able to fix it until the following weekKeep in mind I live in *** and the inside temperature of my house is degreesI called for verification to see if they would comp a hotel room for that duration due to the fact my living conditions are un livable and would put myself, my pet's and my tenants lives in danger of we had stayed for that durationThey offered me to seek outside vendors for a solution and assured me they'd cover what is in my warrantyI reached out to a vendor, received their quote then called Fidelity to notify themThey then told me they would only cover *** of the *** dollars I was quoted for, ev
This company will try to weasel out of paying anything! Our air conditioning unit went out going over a week agoAll it was, was a simple fan fix the Fidelity sent out a tech(with VERY poor reviews) and he fixed itWithin a few hours it went out againSo we call fidelity back and they send the same guy out and he said now theres a leak in the condenserFidelity then tells us our claim is denied because of a missing partThey said the tech marked down that the part called a filter drier is missing and that we must of taken it outOf couse that is not the case! We did some reserch of our own and our very old Runit did not only require a filter drier but they werent even a thing back thenSo to verify this info we called our own a licenced tech to come out and look at itOf couse he verifies that our unit did not need nor ever have this partWe called fidelity immediately and tell them we we had a licenced tech come out and look at it to verify about that part and they may con
Unbelievable customer serviceThis company deserves zero stars and an F ratingThe contractor they sent to us was caught on our cameras doing absolutely nothing but "said" he did, we get stuck with a bill because its not covered under warrantyWhen I spoke to a supervisor at Fidelity the supervisor was on the contractors side and said I can seek an attorney if I need to and that I have no reason to be concerned and blamed me for being upset that we were stuck with a bill and nothing was completedIt should be fidelitys responsibility to take care of their customers and they don'tand the supervisor was rude, wouldn't provide me a reference to the call or initial of last name, he wouldn't do anythingFidelity is a scam, their service is a scam, their contractors are a scam, waste of dollars to be added to our mortgagePathetic
We have a 4-plex with A/C upgrade Our AC unit went out in April We called the Fidelity Home Warranty They sent out a guy from Oroville to fix (company is miles away) It is now July and the temperatures in Redding are hitting AC still not fixed A new unit has been authorized and is sitting in Oroville Scheduled to be fixed on July 17th The tenants had to move out We have lost almost months of rent Fidelity says there is nothing they can do Why send out a company that is miles away? This is unacceptable, poor management There are lots of companies in Redding and surrounding areas
This is clearly the home warranty company that only pays for claims if there is a zombie apocalypseMy mortgage company included the policy when I bought my home and I did not receive documents on the policy until after the first year renewalNow they are denying my claim for a plumbing issue, the feeder valve that leads from the house to the landscaping burstThey are also refusing to refund the $co-payAVOID THIS POLICY AND COMPANY AT ALL COSTS
Can Not Get Through Message continues to say a minute wait timeI was on hold for hr & minsAfter hours phone message says they open at a.m Called at a.mand told they open at but are not closed Told to call back during business hours Are they messed up or what?
I cannot reach anybody in a reasonable amount of timeI've been a customer for less than two weeksI've been promised call backs and haven't received them
We purchased your Home Warranty ($***) when we purchased our home at the guidance of our real estate agentShortly after we had a problem with our pool filter and salt cellYou charged us $** to have a "pool contractor" come out and deny our claim saying that the problem was pre existing even after you were provided with a letter from our current pool tech and a copy of the home inspection report showing it was functionalYour "contractor" also claimed the pump was pre existing, which was not part of the issue, was working fine and still doesProof that your are a scam right theremonths later we a have a problem with our fridge, you charge us another $** to come out and have decided that it is a secondary failure and will not be coveredThe drawer broke and unknowingly kept the freezer door cracked open which caused a fan to failThis is a cause and effectnot a "secondary failure"Your customer service has been nothing but giving us the run around and will only take the wo
Horrible customer serviceI had a garage door spring break I called customer service to make a claimThey informed me that is a covered repairThey said they would call their local repair servicedays later a repairman shows up with no parts and said he would get back to us about the parts and service After weeks and left messages by me and messages from fidelity I told them to find me another venderFidelity calls me and said they have no other vendors in the area.they offer me $to find my own venderI agreedI had the door fixed in hoursdays later still no check from fidelityThey say it takes to daysThey said they were going to cancel the first check and send me a check for $which they said was all they pay for the garage repairThe $Is the amount they offeredIt’s been almost months, I had to get the door fixed and still haven’t received my moneyThey give you a lot of I’m sorry on the phone but no results
Had a Toilet Issue, assumed it was covered according to my policy, and decided to call a tech after my consumer level attempts to remedy the issue failedTech spent no more than minutes to try and use their equipment better than my consumer tools and gave up and diagnosed it as an issue that ISN'T COVEREDNo more than minutes on the call and I am out my service fee and still have the issueThis is even though after he told me he wouldn't collect I was still chargedNone of this mattered to Customer serviceTHE CUSTOMER DOESN'T MATTER
I have an active insurance with Fidelity National Home WarrantyMy washer started leakingI called for service and was charged $A technician was sentHe spent minutes at my place, looked at the washer and stated it was fine despite the puddle on the floor and the container under washer filled with water from the leakHe stated to file another request for service if the washer continues leakingI used the washer next day, it leaked even moreI called Fidelity National Home Warranty back and requested someone to come and fix the leakThe representative was rude and stated he cannot promise anythingHe than put me on a minutes long hold! The call dropped for no reason without anyone answeringI called back and was again put on a long holdNeedless to say, as a single working mother of two small kids, I am very disappointed at the treatment I received from the companyThe washer was obviously leaking with all of the signs of leaksI am not able to get help I contrac
We purchased our home on July and paid for premium coverage with Fidelity Home WarrantyI have to say that this company is the worst home warrantyI called them about times and all the contractors that they have are dishonestThey don't fix the problem and all Fidelity does is charge the $feeThey're just there to collect your moneyIt's better to call companies that has good reviews on yelp than calling them for repairs needed for your homeThe worst is when I called for a roofer due to a leak when we have the big rainstorm in CAI called them twice and roofer never even showed upThere was a leak leading to a major damage to our home so I checked yelp and called a roofer to fix the roof, I called the water restoration for mold issues which by the way costs me a lot to fixWhen I complained about it to Fidelity, their response was that the roof is not covered when I'm sure that the roof was specifically added to my home warranty when we close escrowI'm really disappointed with this company
We have not been able to really enjoy our home due to the long hot (106-degree) summer days with no A/CI contacted FNHW early June and informed them of our a/c not blowing out cold airThe tech with *** *** *** *** *** schedto come out until 6/27/The tech came out and determined we needed to replace the Compressor or the UnitFNHW Rep*** called me a few days later and decided to offer replacing the Compressor as it would be cheaper but I would have to pay $out of my pocket for miscitems and service not covered under warranty, not to mention the $service fee.*** never contacted me so I called and spoke to*** a couple days later to find out the status and was told they were waiting on order from FNHW but they would reach out to them and get back to meA week later I had to call and speak with*** ***again and he said they were waiting for parts and scheduled my apptfor 7/27/and tried collecting my payment over the phoneFinally ESHA
My husband and I put in a service request for our refrigerator which was not dispensing water and leaking when we tried to dispense waterThe service men that were sent did not fix the problemWhen I called Fidelity to express and resolve my frustration of missing a whole day of work for this, possible water damage to my floor, and possibly getting sick fro the service man who claimed he may have the flu, they only offered to send out a different tech from the same companyI then expressed that I would like a different company with no service charge to me, and the gentleman refused to send another company
I had a leak in my kitchen, water was coming out of wallsI shut water offI found water had seeped into my walls behind my kitchen sinkI filed claim, spoke to Fidelity plumber and we ascertained the dish washer was leaking from the bottomHe does not repair appliancesThe wall was covered in mold and water and I removed the wall to gain access to dishwasher and stop the mold and water damageFidelity says they do not cover the replacement of the wall as it is my faultThis is nonsense, as the wall was soaking with water, and moldyThey offer no remedy
Purchased coop/condo in *** *** *** in July and purchased home warranty from Fidelity as component of the saleAir Conditioning is failing and blowing condensation out of the bathroom ventPaid Fidelity the $service fee and their AC contractor stated that the AC was improperly installed and requires an additional return air ventThe contract clearly states failure due to improper installation is covered yet Fidelity is refusing to cover it*** with Fidelity on June 14th talked to her supervisor and they agreed this was a covered issue and approved itSince then apparently someone else within the company reviewed and reversed that decisionThey went as far as having their contractor document that it was improper design instead of improper installation even though he stood in my living room and stated it was improper installation
I have a home warranty insurance policy with this company, and I filed a claim with the company in late July, with the company because the dishwasher in my house did not workThe company sent someone to my house on August 1, to look at the dishwasher, and they diagnosed the problem as being a bad pump and a bad motor in the dishwasherThey did not have the part with them, so they returned a day or tow later and fixed the dishwasherTo repair the dishwasher they had to remove the dishwasher from underneath the kitchen counter and then re-install the dishwasher underneath the kitchen counterAfter they did that, I noticed that the dishwasher had not been re-installed properly: the dishwasher had not been re-installed square with the kitchen counter and the dishwasher door did not open and close properlySo I called Fidelity back and told them that the repairman needed to come back out and re-install the dishwasher properlyThe repairman came out a few days later and
Terrible customer service and wouldnt service my dishwasher
Fidelity home warranty is not a good companyWhen you call you wait at least minutesThey send out a company and then needs approval after thatI have a leak and have been waiting over a week for authorizationWhat a joke and waste of money to buy this coverage
I purchased a warranty with Pool/SPA coverage My SPA stopped working, now Fidelity National Home Warranty says it is not covered It is completely dishonest to take money than not provide coverage if something breaks Don't do business with this company!
I have a home warranty with Fidelity and they are not keeping their end of the contractMy air conditioner broke Saturday and I filed a service request with themThey said they could see me at the beginning of the weekI received a call from them on Tuesday to learn that their vendor will not be able to visit me until FridayThe vendor most likely won't be able to fix it until the following weekKeep in mind I live in *** and the inside temperature of my house is degreesI called for verification to see if they would comp a hotel room for that duration due to the fact my living conditions are un livable and would put myself, my pet's and my tenants lives in danger of we had stayed for that durationThey offered me to seek outside vendors for a solution and assured me they'd cover what is in my warrantyI reached out to a vendor, received their quote then called Fidelity to notify themThey then told me they would only cover *** of the *** dollars I was quoted for, ev