Since moving into our home in August we have had issues several times with our upstairs AC unitIncluding a couple weeks ago which required a substantial repair to the outside unitLess than two weeks later, the AC had issues againThis time it was the air-handler inside and it was determined it needed to be replaced due to a freon leakBecause of *** Law, if the air-handler gets replaced, the exterior part of the system needs to be replaced as wellFidelity has offered to replace the air-handler, but refuses to cover the outside unit since they deem it "working"Given the proximity of the two issues, I find it hard to believe the leak on the air-handler was not present at time the outside unit though since it wasn't inspected at that time there is no way to know for sureIt seems ridiculous that with the number of issues we have had with the AC, the fact we have their highest "comprehensive" coverage, their mission statement, and email exchanges stating that this should be
We called Fidelity National Home Warranty on June 5, and they sent a plumber to my home on June 6, The plumber arrived to my home and did not provide services since the leaking pipe is related to a class action lawsuitThe plumber called his boss and asked what the next steps should beHis boss said not to work on the job because he didn't want to assume liabilityFidelity National Home Warranty is still charging $for a service feeWe believe we should not pay for the service fee since no service was renderedWe called Fidelity National Home Warranty several timesWith the most recent call on 6/13/17, the customer service representative said "It's not my fault that the customers don't read the contract." I'm appalled by the non-service we experienced and the horrible customer service
I have a valid Home Warranty contractMy Furnace and Air Conditioning components need to be repaired/replacedThese repairs and replacements are covered under my warrantyI have provided the appropriate contractor estimates as required by my policyFidelity is dragging their feet, delaying, and failing to respond timely to my questionsWe have now been without air conditioning in a home with two young children during the summer for nearly monthsFidelity now has gone silent - no response for more than weekIn addition to these issues, despite having received previous authorization for refrigerant replacement (which I paid for out of pocket) Fidelity has not reimbursed me (a reimbursable cost per the contract)I'm out hundreds of dollars and still have an A/C system which is malfunctioning
Fidelity Home Warranty is a jokeI bought a house and weeks later the air goes out, Fidelity denies the claimFidelity says the problem was pre existingThe house was built in of course it is preexisting!! Why even sell a home warranty to people with older homes!! What a rip off!! This is not my first house or warranty experienceThis has to be the worst home warranty company I ever dealt with!!! buyer beware!!!!
I contacted Fidelity Home Warranty about my water heater which is having issuesThey sent out a technician who was in my house for less than a minute, glanced at the water heater and then left saying that he couldn't do anythingI then received a bill for *** which I refuse to pay as I have not received any type of serviceI attempted to call Fidelity to cancel my home warranty and take the $** out of my refund (the home warranty extends to 7/so I am owed the pro rated amount)I have been on hold with Fidelity for over minutes on the phone at this point and they do not respond to my messages sent through their websiteThis is my last resort in attempting to correct this issue
The home warranty product offered by this company appears to be illusorySpecifically, I was charged $** to dispatch a contractor to inspect my pool filter / heater unitThe contractor failed to arrive when it stated it wouldLater, it came to my property when I was not home but failed to inspect the equipment at issue or do anything at allThis company stated that its $** fee is to dispatch a contractorIt stated that should the contractor not complete an inspection of the item at issue, the $** remains due because it, as a warranty company, is entitled to $** should it dispatch a contractor, regardless of whether that contractor actually performs an inspection / does any work at allIt stated that it would dispatch a second contractor, but I would owe it an additional $** if that contractor cannot identify the cause of the equipment malfunctionIt purports to provide a warranty on home appliances, but accepts and refuses to return fees where its preferred contractors fail to i
This company was recommended by our realtor to cover any unexpected problems with our home purchaseTwo days after moving in our HVAC system stopped cooling during some of the hottest weeks of the year$fee paid, they dispatched a tech from a disreputable local company but the customer service rep said this company "was one of their better service companies..." days later a tech shows up and never looked at the thermostat, never checked the ducting, simply removed a cover and informed us the coils were 'dirty' and not covered and leftA total of minutesI cleaned the coils myself and called to get a tech out again to at very least check our chargeCustomer service says it would be a weekTotally unacceptable and after several minutes on the phone they were able to dispatch in daysSecond tech arrives and does actually attach gauges to the system and informs me it was lbs low of refrigerantOnce again no other inspections, no leak checks, no duct inspectionsThe sys
Approximately months ago, I stepped out of the shower to no drainage, water staying in tub, toilets not flushing, sinks not drainingI tried calling the Home Warranty company, but after being on hold for an inordinate amount of time, I simply hung up an called a PlummerPlummer came out and made repairs totaling roughly $***I attempted calling warranty company again to no availI then emailed, but never received anything backI finally got a hold of someone, but they couldn't do anything but collect money to renewThey transferred me, but back to same departmentThis person informed me that I wouldn't be able to make a claim anyway and that they cannot reimburse me for a claim I paid upfrontSeriously? I am an insurance agent and my company does this constantly!! So, even though it sounds like there would have been coverage, I am not receiving any and they still asked me to renewI don't even know what to do and when I asked to file a complaint, they transferred me to
We made a compliant initially on July 7th with fidelity that our AC unit is not blowing cold airUnfortunately it has been a long ordeal to get this fixedSo I would like to make a complaint about this, therefore it does not repeat againAnd moreover, I would like to be reimbursed for the expense I had due to the incompetency of the workers they sendBelow is the explanation 1st visit : Technician inspected and stated the problem is due to not having enough FreonAfter his visit within hours cold air stopped coming2nd visit: Same technician stating it is not the Freon but there is a leak on the pipe due to a holeSuspecting someone drilled into the wallWe explained we moved into the house in 2016, didn’t have any work done in that areaCalled fidelity requested a change of technician, questioning the competency of the technician 3rd visit: new technician comes in stating the problem is the leak from the holeRequesting wall to be torn down, to make sure there is no
Since moving into our home in August we have had issues several times with our upstairs AC unitIncluding a couple weeks ago which required a substantial repair to the outside unitLess than two weeks later, the AC had issues againThis time it was the air-handler inside and it was determined it needed to be replaced due to a freon leakBecause of *** Law, if the air-handler gets replaced, the exterior part of the system needs to be replaced as wellFidelity has offered to replace the air-handler, but refuses to cover the outside unit since they deem it "working"Given the proximity of the two issues, I find it hard to believe the leak on the air-handler was not present at time the outside unit though since it wasn't inspected at that time there is no way to know for sureIt seems ridiculous that with the number of issues we have had with the AC, the fact we have their highest "comprehensive" coverage, their mission statement, and email exchanges stating that this should be
We called Fidelity National Home Warranty on June 5, and they sent a plumber to my home on June 6, The plumber arrived to my home and did not provide services since the leaking pipe is related to a class action lawsuitThe plumber called his boss and asked what the next steps should beHis boss said not to work on the job because he didn't want to assume liabilityFidelity National Home Warranty is still charging $for a service feeWe believe we should not pay for the service fee since no service was renderedWe called Fidelity National Home Warranty several timesWith the most recent call on 6/13/17, the customer service representative said "It's not my fault that the customers don't read the contract." I'm appalled by the non-service we experienced and the horrible customer service
I have a valid Home Warranty contractMy Furnace and Air Conditioning components need to be repaired/replacedThese repairs and replacements are covered under my warrantyI have provided the appropriate contractor estimates as required by my policyFidelity is dragging their feet, delaying, and failing to respond timely to my questionsWe have now been without air conditioning in a home with two young children during the summer for nearly monthsFidelity now has gone silent - no response for more than weekIn addition to these issues, despite having received previous authorization for refrigerant replacement (which I paid for out of pocket) Fidelity has not reimbursed me (a reimbursable cost per the contract)I'm out hundreds of dollars and still have an A/C system which is malfunctioning
Fidelity Home Warranty is a jokeI bought a house and weeks later the air goes out, Fidelity denies the claimFidelity says the problem was pre existingThe house was built in of course it is preexisting!! Why even sell a home warranty to people with older homes!! What a rip off!! This is not my first house or warranty experienceThis has to be the worst home warranty company I ever dealt with!!! buyer beware!!!!
I contacted Fidelity Home Warranty about my water heater which is having issuesThey sent out a technician who was in my house for less than a minute, glanced at the water heater and then left saying that he couldn't do anythingI then received a bill for *** which I refuse to pay as I have not received any type of serviceI attempted to call Fidelity to cancel my home warranty and take the $** out of my refund (the home warranty extends to 7/so I am owed the pro rated amount)I have been on hold with Fidelity for over minutes on the phone at this point and they do not respond to my messages sent through their websiteThis is my last resort in attempting to correct this issue
The home warranty product offered by this company appears to be illusorySpecifically, I was charged $** to dispatch a contractor to inspect my pool filter / heater unitThe contractor failed to arrive when it stated it wouldLater, it came to my property when I was not home but failed to inspect the equipment at issue or do anything at allThis company stated that its $** fee is to dispatch a contractorIt stated that should the contractor not complete an inspection of the item at issue, the $** remains due because it, as a warranty company, is entitled to $** should it dispatch a contractor, regardless of whether that contractor actually performs an inspection / does any work at allIt stated that it would dispatch a second contractor, but I would owe it an additional $** if that contractor cannot identify the cause of the equipment malfunctionIt purports to provide a warranty on home appliances, but accepts and refuses to return fees where its preferred contractors fail to i
This company was recommended by our realtor to cover any unexpected problems with our home purchaseTwo days after moving in our HVAC system stopped cooling during some of the hottest weeks of the year$fee paid, they dispatched a tech from a disreputable local company but the customer service rep said this company "was one of their better service companies..." days later a tech shows up and never looked at the thermostat, never checked the ducting, simply removed a cover and informed us the coils were 'dirty' and not covered and leftA total of minutesI cleaned the coils myself and called to get a tech out again to at very least check our chargeCustomer service says it would be a weekTotally unacceptable and after several minutes on the phone they were able to dispatch in daysSecond tech arrives and does actually attach gauges to the system and informs me it was lbs low of refrigerantOnce again no other inspections, no leak checks, no duct inspectionsThe sys
Approximately months ago, I stepped out of the shower to no drainage, water staying in tub, toilets not flushing, sinks not drainingI tried calling the Home Warranty company, but after being on hold for an inordinate amount of time, I simply hung up an called a PlummerPlummer came out and made repairs totaling roughly $***I attempted calling warranty company again to no availI then emailed, but never received anything backI finally got a hold of someone, but they couldn't do anything but collect money to renewThey transferred me, but back to same departmentThis person informed me that I wouldn't be able to make a claim anyway and that they cannot reimburse me for a claim I paid upfrontSeriously? I am an insurance agent and my company does this constantly!! So, even though it sounds like there would have been coverage, I am not receiving any and they still asked me to renewI don't even know what to do and when I asked to file a complaint, they transferred me to
We made a compliant initially on July 7th with fidelity that our AC unit is not blowing cold airUnfortunately it has been a long ordeal to get this fixedSo I would like to make a complaint about this, therefore it does not repeat againAnd moreover, I would like to be reimbursed for the expense I had due to the incompetency of the workers they sendBelow is the explanation 1st visit : Technician inspected and stated the problem is due to not having enough FreonAfter his visit within hours cold air stopped coming2nd visit: Same technician stating it is not the Freon but there is a leak on the pipe due to a holeSuspecting someone drilled into the wallWe explained we moved into the house in 2016, didn’t have any work done in that areaCalled fidelity requested a change of technician, questioning the competency of the technician 3rd visit: new technician comes in stating the problem is the leak from the holeRequesting wall to be torn down, to make sure there is no