Our water heater went out and it was covered under FNHW's home warrantyFNHW left us without a water heater for days after following all the necessary procedures of FNHW to ensure we are reimbursed for our costsNot only didn't they reimburse but rather sent us a check for what FNHW actual costs would beThe check wasn't even one-third of our actual costAfter following all the procedures in item number of the contract FNHW refers to item number which states "FNHW has the to offer cash in lieu of repair or replace of the covered system and/or appliance in the amount of FNHW's actual cost to repair or replace such a system or applianceThe amount reimbursed or paid in cash lieu may be less than the retail or actual costs incurred by the contract holder"My contention is that this is that the average consumer would not read item number 11, it being at the very bottom of the contractThen why go through all procedures per FNHW to ensure reimbursement? FNHW's employees walked
We had an issue with our air conditioning unit and called the Fidelity home warranty company to send somebody outThey sent out a person that didn't know what they were doing and gave us the wrong diagnosis after they charged us $**We called the warranty company to see if they could send somebody out for the second opinion and we kept getting the runaround againWe called out another AC company to come out and do an inspection of the unitThe technician found mechanical and electrical issuesMy wife and I paid for somebody with experience to come out and diagnose the unitwe contacted the warranty company again and we ended up going through issues again trying to get somebody to come out to the house for the second opinionWe finally set up an appointment with another contractor but he never showed up after waiting all day for himWe called the warranty company again to send out another technician, but we had to go through a lot of unecessary hassle to do thi
I filed a warranty claim on a power outage in my refridgerator door water and ice dispenserThe technician came to my house, looked at my fridge for minutes and then leftFidelity then called me and told me that my claim was deniedThey said that the technician told them the issue was due to a surge and that they consider "surges" as wear and tear and wear and tear is not coveredFirst of all, why on earth do I have a home warranty if they do not cover things that break because of wear and tear? second! I called the tech back and told him that they denied my claim due to his claim of the surgeHe laughed and said he NEVER said the malfunction was due to a surge and said he would call them back and get the issue settledAfter speaking to different managers, each of them giving me different reasons as to why my claim was denied, they chalked it up to being a "pre-existing issue" which is not the case AT ALLI went ahead and sent them copies of our inpspect
My ac unit was brokenFNHW charged me and sent someone outHe said he can't fix itThey told me they can't find anyone and I should hire someone and bill them, but if it needs to be replaced I need to get pre-authorization while the repairman is presentUnfortunately, after an hour on hold, the repairman had to leaveSince then, the call has gone dead a couple of times and, in all, I have spent hours trying to get someone from authorization on the phoneIf the insurance is unable to authorize a replacement and the AC can't be fixed, the insurance is worthless
I have been trying to get my dishwasher repaired/replaced with this company since November 21stIt is now December 26thEvery time they ask me to do something or submit something I do so immediatelyThen I have to call them to see if everything is approvedThey come back and tell me that something else is wrong and they need something else submitted or more informationI had a “licensed” dishwasher repair tech (there is no such license for dhishwasher repair techs but they say you have to have one) call them from my home and speak with them about my dishwasher but they have no noted comments about what the tech saidI then had to contact the tech myself and submit a report on the dishwasherThey do not properly take care of business and have horrible customer service in the authorizations departmentIt would be helpful if you spoke with the same person every time but that never happensI will never use this home warranty company again
One month ago, my family and I moved into a house which had a home warranty with FidelityThe previous owners had used the warranty before the closing to fix the air conditioning unit, which needed to be fixed according to our buyer/seller contractHowever, the unit was not fixed after closingWe called Fidelity who called R&B mechanical, who had come to fix the unit when the previous owners made the request.R &B mechanical came out to fix the Air conditioning unitThey said they should have caught all the issues/problems with the A C when the previous owners called the first timeR&B said they were sorry for my husband and I because we were supposed to have a working A C when we moved inThey waived the service fee and other fees for usThey said they told Fidelity the service fee was waivedHowever Fidelity send us a bill with the service fee for $On September 19, I called Fidelity and explained the whole situationThe lady sent me to another lady who said I
My air conditioner had a Freon leak and I submitted a service request with Fidelity National Home Warranty on 6/8/The company that was sent to investigate the problem misdiagnosed the source of the leak, labeling it as inaccessibleBecause inaccessible leaks are not covered under my warranty, Fidelity denied payment for the necessary repairsBelieving that the problem had been misdiagnosed I sought a second opinion with a reputable and qualified local companyThey did a much more thorough leak dectection, located the source of the leak within my indoor coils and repaired the leakDue to the fact that my wife had just given birth to our newborn son I had to consider his and her health and safety and paid the costs to fix the leakUpon fixing the leak the unit ran smoothly and operated for approximately minutes before the condenser itself quit runningI then called Fidelity National Home Warranty, explained the situation and the necessity to promptly change the unit, as I my
*** *** *** *** * *** *** *** *** *** ** *** *** ** ** *** *** ** ** *** Fidelity National Home Warranty is a huge scamI seriously question their business practicesI had to pay $for some repair guy to come out, look at the problem and walk away without doing anything or talking to meI paid the full premium for one yearThat should be it, just like insuranceWhy am I paying an additional $every time someone comes out, whether they do anything or not? Realtors, do not recommend this scam to your home buyers if you value relationships and repeat business
Have a home warranty with FidelityTenant called on Saturday, air conditioning went outFidelity told me they would call tenant in the next couple of hours to schedule a ac repair business to come byNow Monday afternoon, still nobody called or came by to repair ACCalled Fidelity myself, they suggested that I call an AC repair service myself, then call back Fidelity to see if the AC service is on Fidelity's 'ok' list, before I send them to repair the ACIf they're not on Fidelity's list the repair will come out of my own pocketThis is not why I got a home warranty! It's ridiculous that I got the advice from Fidelity to look for a repair service myself, and on top of that I would then also have to check with Fidelity to see if they're ok with the service I found in order to get reimbursedFidelity, take care of this problem; it's not something minor, a lady sits in a house without air conditioning for days now, with degree temperaturesCovered Property: *** *** ***
I thought I was being smart by protecting my investment with purchasing a home warranty contract through Fidelity National I was naive thinking that this company would actually cover the cost if any issues occurred
I have a tenant, who is a good friend, that is renting my condo He had an issue with the kitchen water fixture To my dismay, Fidelity National would not cover the cost to repair the kitchen fixture citing that the tenant had cut the kitchen fixture with a saw I couldn't help but hysterically laugh when they told me that....and then I realized that they were dead serious So....of course I had to fork out another $to fix the kitchen fixture
In conclusion, if you have $to waste that will give you peace of mind until an issue occurs, then by all means waste your money on purchasing a home warranty through fidelity national
A provider was sent to repair a drain leakThe leak was repaired incorrectly and we experienced another leak causing damage to our kitchenWe had a separate company come inspect the issueWe submitted the company's report of the problem on 01/18/It has almost been a month and our drain has still not been repairedWe have made several phone calls and an email to FidelityEach contact leaves us with no results and no timelineWe are also being told that the bad repair work done by Fidelity's provider will still come out of our deductibleAdditionally, the provider that did the work incorrectly charged about $and the company we hired quoted the exact same work at about half the costAs a Fidelity customer this cost discrepancy is very concerning
This is the worst company I have ever dealt withFist of all they stole my money when I ordered their product and also stole my service fee when I place a service requestThey do not need to be dealing with people either since they have the worst customer service and customer service representativesThey sent someone unqualified to my house outside of a reasonable time frame who wanted to replace my entire AC unit just because of a leak
We have been a customer for yrsWe tried to renew our contract on-line on July Fidelity's on-line systems were downWe called August & was told that we could not renew, we had to purchase another contract and have a day waiting periodOver a week later a sales agent called us saying we were given the wrong information and we could renew without a waiting periodIn the meantime, we had an issue with our air conditioning unit and had to pay for a service call and ultimately a new systemThe sales agent kept calling us guaranteeing we had no waiting periodWe asked for the service fee to be reimbursed to us since the agent gave us the wrong informationThis is like bait and switchThey didn't deliver what they advertiseIf we had been given the correct information we would have had all of the fees coveredThis is outrageousWe would like Fidelity held responsible for this and reimburse us the service call fees of $***
The company doesn't have enough people to address customers properlyRegular hold time on the phone is over minutesI have a problem with A/C and it took them a few days to send somebody over hereContractor is not professionalHe connected some ugly PVC pipe to A/C unit on the roof and now it is still pouring on the roofIt looks uglySo another words they hire not professionals to fix it cheapest way possibleI had to pre-pay fee for this handy work
My Water Heater is covered by FidelityJanCalled Fidelity to fix the Water Heater, Thursthe 26th Fidelity sent out *** *** & rooter, who told us that a part needed to be replaced, Fidelity explained they called in the part but it would take 2-days....after several calls,several days Fidelity repfinally tells us it would be a few more days because they can't find the partdays without hot water and no call from fidelity Home Warranty, we called on Monthe 30th and had an appointment with *** *** to replace the Water HeaterOur Warranty covers the water Heater fully but we were told by the *** **.that was instructed by Fidelity that we had to pay a $** service fee plus $*** for Service fees or they wouldn't cover our Water Heater or install itThat isn't even the worst part...I had to go to *** *** where my Water Heater also was warrantied by instruction of Fidelity....now I'm at the store and the plumbers have the Water heater and I got a
I have Fidelity home warranty planThe AV unit is covered under the warranty planThe HAVC was broken and Fidelity sent a technician to repair, the technician informed me the transformer in the unit was broken and he was going to return and replace themOne week had passed he has not comeI contacted Fidelity customer service, they said I had to talk to authorization office and transferred me there without listening to meI was on hold on the line for over minutes no one answeredI called the customer service again and insisted to talk to the manager, they declined to transfer me to talk to the manager, and put me over to authorization office and held me waiting for another minutes then no answerNo one was answering my call and they wanted to decline a covered claim with no explanation
We have been FHW customers since 2008, always having two homes at one time covered by them They were a good company until a couple years ago when they bought out the competitionThey now claim they are the largest home warranty coin CA and claim that means they have more vendors to serve the customer In years past, I would call them and be able to speak to a human being That is not the norm now It is very difficult to get a real person on the phone to get things movingI write this review on 9/11/and we have been without AC since 8/4/ We live in the valley and we have had weeks of record triple digit days! The only reason our will be installed this week is because I have been the go-between with the vendor and company and had to get ugly with both of them No one likes having to do that and that's not how they used to treat their customers Both sides dropped the ball more than once and no one kept me in the loop Yes, they will buy and install a new AC; however, we will need to pay over $in additional costs to convert to our HVAC, city permit, etcThey used to be good I am now shopping for a new home warranty company Very sadThey are simply not performing well after a big expansionI can no longer recommend themThey are failing in customer service I shared with a Supervisor that I am shopping for a new home warranty company because of this AC claim and he didn't even try to talk me into staying with them!
Worst possible serviceWould rate negative stars, if possibleHad a broken stovetop and requested serviceThe service person came out, said he fixed it, but it was still not workingRequested a recall and we were never able to reach the person againHe closed the claimPlaced a new one and the repair person came to the house, looked at the stove, and said "I can't fix that" and leftNow Fidelity will not waive service charge, AND want me to pay an additional $** just to cancel my account so that I can purchase a policy through another companyWARNING - DO NOT GO WITH THIS COMPANY
Had hot water heater replaced appreciated quick response but charge for $to 'modify' piping is wrongcould not remove old heater without cutting piping and could not install to code without overflowthis is wrongi called twicewill follow up with Revdex.com and maybe small claims courti have paid Fidelity for four yearsthis is wrong and a scamNO SPECIAL PIPING ONLY REPLACEMENTContract sys on hot water heater replacement of standard itemsThe top of tank had standard overflownothing specialclaim modification NOT
Disaster I have been a customer for over years, I have paid yearly fees and I have, and now that my heating furnace needs to be changed they will not pay for the full cost, I will need to pay for over $to get it replaced, (fidelity is only paying $1200-$1300)I tried negotiating and reasoning and they are not helpingThis besides for the fact that it took over a week and half to come to a conclusionTotally unacceptable
If I was able to I would not even leave one star
Our water heater went out and it was covered under FNHW's home warrantyFNHW left us without a water heater for days after following all the necessary procedures of FNHW to ensure we are reimbursed for our costsNot only didn't they reimburse but rather sent us a check for what FNHW actual costs would beThe check wasn't even one-third of our actual costAfter following all the procedures in item number of the contract FNHW refers to item number which states "FNHW has the to offer cash in lieu of repair or replace of the covered system and/or appliance in the amount of FNHW's actual cost to repair or replace such a system or applianceThe amount reimbursed or paid in cash lieu may be less than the retail or actual costs incurred by the contract holder"My contention is that this is that the average consumer would not read item number 11, it being at the very bottom of the contractThen why go through all procedures per FNHW to ensure reimbursement? FNHW's employees walked
We had an issue with our air conditioning unit and called the Fidelity home warranty company to send somebody outThey sent out a person that didn't know what they were doing and gave us the wrong diagnosis after they charged us $**We called the warranty company to see if they could send somebody out for the second opinion and we kept getting the runaround againWe called out another AC company to come out and do an inspection of the unitThe technician found mechanical and electrical issuesMy wife and I paid for somebody with experience to come out and diagnose the unitwe contacted the warranty company again and we ended up going through issues again trying to get somebody to come out to the house for the second opinionWe finally set up an appointment with another contractor but he never showed up after waiting all day for himWe called the warranty company again to send out another technician, but we had to go through a lot of unecessary hassle to do thi
I filed a warranty claim on a power outage in my refridgerator door water and ice dispenserThe technician came to my house, looked at my fridge for minutes and then leftFidelity then called me and told me that my claim was deniedThey said that the technician told them the issue was due to a surge and that they consider "surges" as wear and tear and wear and tear is not coveredFirst of all, why on earth do I have a home warranty if they do not cover things that break because of wear and tear? second! I called the tech back and told him that they denied my claim due to his claim of the surgeHe laughed and said he NEVER said the malfunction was due to a surge and said he would call them back and get the issue settledAfter speaking to different managers, each of them giving me different reasons as to why my claim was denied, they chalked it up to being a "pre-existing issue" which is not the case AT ALLI went ahead and sent them copies of our inpspect
My ac unit was brokenFNHW charged me and sent someone outHe said he can't fix itThey told me they can't find anyone and I should hire someone and bill them, but if it needs to be replaced I need to get pre-authorization while the repairman is presentUnfortunately, after an hour on hold, the repairman had to leaveSince then, the call has gone dead a couple of times and, in all, I have spent hours trying to get someone from authorization on the phoneIf the insurance is unable to authorize a replacement and the AC can't be fixed, the insurance is worthless
I have been trying to get my dishwasher repaired/replaced with this company since November 21stIt is now December 26thEvery time they ask me to do something or submit something I do so immediatelyThen I have to call them to see if everything is approvedThey come back and tell me that something else is wrong and they need something else submitted or more informationI had a “licensed” dishwasher repair tech (there is no such license for dhishwasher repair techs but they say you have to have one) call them from my home and speak with them about my dishwasher but they have no noted comments about what the tech saidI then had to contact the tech myself and submit a report on the dishwasherThey do not properly take care of business and have horrible customer service in the authorizations departmentIt would be helpful if you spoke with the same person every time but that never happensI will never use this home warranty company again
One month ago, my family and I moved into a house which had a home warranty with FidelityThe previous owners had used the warranty before the closing to fix the air conditioning unit, which needed to be fixed according to our buyer/seller contractHowever, the unit was not fixed after closingWe called Fidelity who called R&B mechanical, who had come to fix the unit when the previous owners made the request.R &B mechanical came out to fix the Air conditioning unitThey said they should have caught all the issues/problems with the A C when the previous owners called the first timeR&B said they were sorry for my husband and I because we were supposed to have a working A C when we moved inThey waived the service fee and other fees for usThey said they told Fidelity the service fee was waivedHowever Fidelity send us a bill with the service fee for $On September 19, I called Fidelity and explained the whole situationThe lady sent me to another lady who said I
My air conditioner had a Freon leak and I submitted a service request with Fidelity National Home Warranty on 6/8/The company that was sent to investigate the problem misdiagnosed the source of the leak, labeling it as inaccessibleBecause inaccessible leaks are not covered under my warranty, Fidelity denied payment for the necessary repairsBelieving that the problem had been misdiagnosed I sought a second opinion with a reputable and qualified local companyThey did a much more thorough leak dectection, located the source of the leak within my indoor coils and repaired the leakDue to the fact that my wife had just given birth to our newborn son I had to consider his and her health and safety and paid the costs to fix the leakUpon fixing the leak the unit ran smoothly and operated for approximately minutes before the condenser itself quit runningI then called Fidelity National Home Warranty, explained the situation and the necessity to promptly change the unit, as I my
*** *** *** *** * *** *** *** *** *** ** *** *** ** ** *** *** ** ** *** Fidelity National Home Warranty is a huge scamI seriously question their business practicesI had to pay $for some repair guy to come out, look at the problem and walk away without doing anything or talking to meI paid the full premium for one yearThat should be it, just like insuranceWhy am I paying an additional $every time someone comes out, whether they do anything or not? Realtors, do not recommend this scam to your home buyers if you value relationships and repeat business
Have a home warranty with FidelityTenant called on Saturday, air conditioning went outFidelity told me they would call tenant in the next couple of hours to schedule a ac repair business to come byNow Monday afternoon, still nobody called or came by to repair ACCalled Fidelity myself, they suggested that I call an AC repair service myself, then call back Fidelity to see if the AC service is on Fidelity's 'ok' list, before I send them to repair the ACIf they're not on Fidelity's list the repair will come out of my own pocketThis is not why I got a home warranty! It's ridiculous that I got the advice from Fidelity to look for a repair service myself, and on top of that I would then also have to check with Fidelity to see if they're ok with the service I found in order to get reimbursedFidelity, take care of this problem; it's not something minor, a lady sits in a house without air conditioning for days now, with degree temperaturesCovered Property: *** *** ***
I thought I was being smart by protecting my investment with purchasing a home warranty contract through Fidelity National I was naive thinking that this company would actually cover the cost if any issues occurred
I have a tenant, who is a good friend, that is renting my condo He had an issue with the kitchen water fixture To my dismay, Fidelity National would not cover the cost to repair the kitchen fixture citing that the tenant had cut the kitchen fixture with a saw I couldn't help but hysterically laugh when they told me that....and then I realized that they were dead serious So....of course I had to fork out another $to fix the kitchen fixture
In conclusion, if you have $to waste that will give you peace of mind until an issue occurs, then by all means waste your money on purchasing a home warranty through fidelity national
A provider was sent to repair a drain leakThe leak was repaired incorrectly and we experienced another leak causing damage to our kitchenWe had a separate company come inspect the issueWe submitted the company's report of the problem on 01/18/It has almost been a month and our drain has still not been repairedWe have made several phone calls and an email to FidelityEach contact leaves us with no results and no timelineWe are also being told that the bad repair work done by Fidelity's provider will still come out of our deductibleAdditionally, the provider that did the work incorrectly charged about $and the company we hired quoted the exact same work at about half the costAs a Fidelity customer this cost discrepancy is very concerning
This is the worst company I have ever dealt withFist of all they stole my money when I ordered their product and also stole my service fee when I place a service requestThey do not need to be dealing with people either since they have the worst customer service and customer service representativesThey sent someone unqualified to my house outside of a reasonable time frame who wanted to replace my entire AC unit just because of a leak
We have been a customer for yrsWe tried to renew our contract on-line on July Fidelity's on-line systems were downWe called August & was told that we could not renew, we had to purchase another contract and have a day waiting periodOver a week later a sales agent called us saying we were given the wrong information and we could renew without a waiting periodIn the meantime, we had an issue with our air conditioning unit and had to pay for a service call and ultimately a new systemThe sales agent kept calling us guaranteeing we had no waiting periodWe asked for the service fee to be reimbursed to us since the agent gave us the wrong informationThis is like bait and switchThey didn't deliver what they advertiseIf we had been given the correct information we would have had all of the fees coveredThis is outrageousWe would like Fidelity held responsible for this and reimburse us the service call fees of $***
The company doesn't have enough people to address customers properlyRegular hold time on the phone is over minutesI have a problem with A/C and it took them a few days to send somebody over hereContractor is not professionalHe connected some ugly PVC pipe to A/C unit on the roof and now it is still pouring on the roofIt looks uglySo another words they hire not professionals to fix it cheapest way possibleI had to pre-pay fee for this handy work
My Water Heater is covered by FidelityJanCalled Fidelity to fix the Water Heater, Thursthe 26th Fidelity sent out *** *** & rooter, who told us that a part needed to be replaced, Fidelity explained they called in the part but it would take 2-days....after several calls,several days Fidelity repfinally tells us it would be a few more days because they can't find the partdays without hot water and no call from fidelity Home Warranty, we called on Monthe 30th and had an appointment with *** *** to replace the Water HeaterOur Warranty covers the water Heater fully but we were told by the *** **.that was instructed by Fidelity that we had to pay a $** service fee plus $*** for Service fees or they wouldn't cover our Water Heater or install itThat isn't even the worst part...I had to go to *** *** where my Water Heater also was warrantied by instruction of Fidelity....now I'm at the store and the plumbers have the Water heater and I got a
I have Fidelity home warranty planThe AV unit is covered under the warranty planThe HAVC was broken and Fidelity sent a technician to repair, the technician informed me the transformer in the unit was broken and he was going to return and replace themOne week had passed he has not comeI contacted Fidelity customer service, they said I had to talk to authorization office and transferred me there without listening to meI was on hold on the line for over minutes no one answeredI called the customer service again and insisted to talk to the manager, they declined to transfer me to talk to the manager, and put me over to authorization office and held me waiting for another minutes then no answerNo one was answering my call and they wanted to decline a covered claim with no explanation
We have been FHW customers since 2008, always having two homes at one time covered by them They were a good company until a couple years ago when they bought out the competitionThey now claim they are the largest home warranty coin CA and claim that means they have more vendors to serve the customer In years past, I would call them and be able to speak to a human being That is not the norm now It is very difficult to get a real person on the phone to get things movingI write this review on 9/11/and we have been without AC since 8/4/ We live in the valley and we have had weeks of record triple digit days! The only reason our will be installed this week is because I have been the go-between with the vendor and company and had to get ugly with both of them No one likes having to do that and that's not how they used to treat their customers Both sides dropped the ball more than once and no one kept me in the loop Yes, they will buy and install a new AC; however, we will need to pay over $in additional costs to convert to our HVAC, city permit, etcThey used to be good I am now shopping for a new home warranty company Very sadThey are simply not performing well after a big expansionI can no longer recommend themThey are failing in customer service I shared with a Supervisor that I am shopping for a new home warranty company because of this AC claim and he didn't even try to talk me into staying with them!
Worst possible serviceWould rate negative stars, if possibleHad a broken stovetop and requested serviceThe service person came out, said he fixed it, but it was still not workingRequested a recall and we were never able to reach the person againHe closed the claimPlaced a new one and the repair person came to the house, looked at the stove, and said "I can't fix that" and leftNow Fidelity will not waive service charge, AND want me to pay an additional $** just to cancel my account so that I can purchase a policy through another companyWARNING - DO NOT GO WITH THIS COMPANY
Had hot water heater replaced appreciated quick response but charge for $to 'modify' piping is wrongcould not remove old heater without cutting piping and could not install to code without overflowthis is wrongi called twicewill follow up with Revdex.com and maybe small claims courti have paid Fidelity for four yearsthis is wrong and a scamNO SPECIAL PIPING ONLY REPLACEMENTContract sys on hot water heater replacement of standard itemsThe top of tank had standard overflownothing specialclaim modification NOT
Disaster I have been a customer for over years, I have paid yearly fees and I have, and now that my heating furnace needs to be changed they will not pay for the full cost, I will need to pay for over $to get it replaced, (fidelity is only paying $1200-$1300)I tried negotiating and reasoning and they are not helpingThis besides for the fact that it took over a week and half to come to a conclusionTotally unacceptable
If I was able to I would not even leave one star