No wonder these guys have such horrible reviews onlineTheir "service" department can't even communicate with their insured when decisions have been made about their claimsIt's hard enough to get through to an actual person on the phone, but dealing with their bad attitudes is just the icing on the cakeAlso, their website is something straight out of the dawn of the internet, it's glitchy, slow, and frankly embarrassing for any serious company in this decade*** *** *** ** ** *** *** *** *** *** *** *** ** *** *** *** * *** *** ** *** *** *** *** ***
Absolutely terrible....this is the second time I have dealt with the company in months and both times have been extremely disappointingI bought a home within the year and the old owners purchased the home warranty for meThey used this company because it was the cheapest but it is not worth the $you might save so go with another company! The first time my AC went out in the middle of summer in *** at degreesIt took them weeks to finally replace the part because they kept ordering the wrong part, etc.....who honestly knows because they wouldn't be straight with meIt was degrees inside our house and we had to sleep outside that whole timeNow this second time our dishwasher went out and they quickly realized it was the motor so they ordered a new one and it should have been in within 5-daysNow almost a month later it is still not fixed because they ordered the wrong part but didn't realize that for weeks, then ordered the right one but it isn't in, so now third time maybe they will get it rightAll during this the service provider would not keep me in the loop and answer my calls asking for at least an updateSO IRRITATED AND FED UP BUT I AM LOCKED IN FOR AT LEAST A YEARI understand that they themselves are not doing the work, but the companies they choose to use are terrible and have no communicationCHOOSE ANOTHER COMPANY!!!!!!
This is my second time filing complaint regarding Fidelity Home Warranty on a separate issueTwo of the power outlets in my storage room stopped working so I reported to Fidelity for repairThe assigned electrician checked out the issue and decided we need a rewiring for these two power outletsAfter reporting to Fidelity, they immediately decided rewiring is not covered under my home warranty policy therefore I have to pay for the repair out of my pocketSame as the issue we had last time, there is NO indication from policy documentation that rewiring is not covered under my current policyThe customer service representative was also very rude and refused to offer any help in reaching any alternative solutionFidelity has a very loose standard on how they interpret their home warranty policy and it seems almost impossible to have them deliver any service which I've already paid in full when I signed up for the policyI only filed two claims with Fidelity and we have lots
I have a plumbing issue in the bathtub/shower in my new homeIt has been diagnosed by FNHW's plumber as likely a faulty diverter, but he can't be sure without opening the wallMy home warranty with FNHW covers the plumbing repair and states that access to plumbing lines and repair of access openings to a rough finish is covered up to $***Two representatives of the company adamantly claim that "access to plumbing lines" does not cover access to the diverter in the plumbing line and therefore there is an additional charge to open and close the wall to make the covered repair(s)My position is that their interpretation of the warranty is absurd because (1) we don't know for sure what the actual problem is until the plumber opens the wall, and (2) if the problem is covered by the warranty, then by definition, access to the problem is covered
Fidelity National Home Warranty is the most difficult company to deal withThey send out contractors that can't fix the problem the first time and refuse to replace appliances when neededMy refrigerator went out and they sent out several different repairmen to handle the problem because each one told Fidelity that it needed to be replaced and they didn't want to replace itI ended up having no refrigerator for over monthsMy dishwasher has been broken and it has taken them almost months to fix the issue, assuming it will be fixed on the next visitThere is a reason they have a 99% negative review ratingI only used their service because it came with my house, but I did not renew the service because of my horrible experienceIf you have the luxury of missing a lot of time off work to be home for the many service order visits it takes to fix the problem and can go long periods of time with your broken appliance, then you might like this company
On July 8th I requested a service on one of my heat pumpsOn July 9th I received a call from an HVAC contractor who said their first available appointment time would be on July 13th between 11am-3pmI accepted the appointment but realized an hour later that I needed to change the appointment due to a conflictI immediately called back the contractor and left a message but they didn't call back that day, I left a message the next day with no call back, I left another message the next day and no return callOn Wednesday July 11th I called Fidelity and told them about my issue and that I needed another HVAC contractor to contact me, the customer service representative said she would put a rush on getting a new company to call me and that I should hear from someone by the next dayI didn't hear from anyone in four days so I called (by the way all my calls required hold times in excess of 20mins) Fidelity again on Monday July 16th and the customer service representative apologized, put
From personal experience on my own homes and as a real estate agent, this is the best home warranty in the warranty industry! -Brandt Real Estate Group
I submitted a claim for a leaky washer when I bought my house, they dispatched a company to come out and fix it, after the tech said he fixed the leak I found that the washer did not work properly, the dial was worn out and it would only run the first part of the Gentle cycleI don't know how the tech missed this, but I submitted the issue to Fidelity National as a recall and they had the company come out and replace the dial on the washer, it took a couple weeks to get the part in which is expected for an older machineThe kicker came when Fidelity charged me another $for the claim, even though it was a recallI spent hours and hours and hours and hours on hold waiting for someone to answer in the "Authorizations" department and no one ever answered, the system would eventually just hang up on me, I reported this to the customer service line, but it was never addressedI finally sent an email demanding that they re-review the claim, since the tech failed to notice the is
Air conditioner stopped working and work order was opened on 06/03/*** air was dispatched and was supposed to come to home on 06/22/between 10-*** did not show and did not callThey did not respond to voicemails**Fidelity home warranty was called and they dispatched another HVAC tech but said they could not come out until 06/I had to pay for a hotel for my family as we had not air during a heat waiveI was told that I would not be charged the $*** service fee**The Tech arrived and 06/and did not even look at our A/C unitHe said he did duct work and serviced unitshowever, he did not look at either the unit or the ducts and was at our home about minutesHe just said the A/ C was blowing cold (it was degrees in our house and the A/C was set to 75) he said he didn't think the warranty would pay so he left**I called the warranty company and was told that they could send someone out to do a 2nd option at now charge**Today 07/the tech c
Contract*** Generally, I purchased a service warranty with FNHW on April 5, I have called in several service orders and they are either not repairing the issue via the vendors they send out to state that all is operating as it should be or they are denying the claimAnd, in one instance they have approved a claim; however, they (the vendor they have contracted for the repair) will not make the repairThis action is unacceptable as I have purchased the insurance type warranty to cover what the property insurance does not; however, FNHW is taking the funds for the warranty and not making the repairsAnd, to put insult to injury; I received an email stating that to date they have spent $on my behalf for repair; however, no repairs that have resolved the issue have been made
I submitted a service request to fix a dishwasher draining issue (appliance was working, but not draining fully.) After the first attempt to repair the dishwasher was completely unusableIt no longer drained at allThe issue was made worseAfter more service visits, the service company stated it can't be repaired & recommended it be replacedFNHW stated it not covered claiming rocks & dirt were put into the appliance & if I want it replace I need to sue the service companyI contacted he service company & they read the invoice submitted to FNHW verbatim & it stated "the tub drain its clogged with debris." FNHW stated So now after 3+ months I'm with out a working appliance
I have been a Fidelity Home Warranty customer since I put in a claim with Fidelity Home Warranty under my policy when my furnace brokeFidelity sent a contractor who initially replaced a blower motorFrom the time the motor was replaced, there was a leaking of waterI called Fidelity, and two additional times, they sent the same contractor who each time told me he fixed, the leak, but instead the leak only became worseNow I have damaged walls and mold growing as a result of their faulty workI called Fidelity again (each time the hold time is more than minutes) and requested they send a different contractorThis contractor showed up late, and then removed a plastic pipe from my furnace, and then left my property saying he had to write a report while water is spewing all over my garageI called Fidelity to report the emergency, and that their contractor had left my house not to returnI waited minutes to speak to a representativeThe representative told me she woul
This is the worst companyAgents are rude, supervisors are robotic and unsympathetic and most importantly they are unable to deliverIt is coming up to a month and our dishwasher is still brokenThey send the worst technicians who are unable to fix anythingPlease never use this company
Since June 25th the air conditioner has been outService was completed and out in less then a week2nd complaint and quotes to the service provider resulted in for complete replacementThen ont was for a part, then for a part, then to replace only part of the problemOne was delivered damaged, then the 2nd one was to be delivered yesterday and now there is another days before it will allegedly arrive now, even though it was scheduled for yesterday morningThis is unaaceptableIt is between and degrees in my house, I am a disabled veteran and my health is now at riskEach time being told it is expidited to find out being told different things by each individualI spend minutes to hour and minutes on hold each timeThis has caused undue stress, the temperatures have hit degrees and not one ounce of compassion from themThey have also contacted the service provider to have them call the trucking company to see if they can do somethingWas
This company was recommended by our realtor to cover any unexpected problems with our home purchaseTwo days after moving in our HVAC system stopped cooling during some of the hottest weeks of the year$fee paid, they dispatched a tech from a disreputable local company but the customer service rep said this company "was one of their better service companies..." days later a tech shows up and never looked at the thermostat, never checked the ducting, simply removed a cover and informed us the coils were 'dirty' and not covered and leftA total of minutesI cleaned the coils myself and called to get a tech out again to at very least check our chargeCustomer service says it would be a weekTotally unacceptable and after several minutes on the phone they were able to dispatch in daysSecond tech arrives and does actually attach gauges to the system and informs me it was lbs low of refrigerantOnce again no other inspections, no leak checks, no duct inspectionsThe sys
I have had Fidelity for the last three years with nothing but problemsShotty work everywhereIts overpriced and nothing is fixedI have a hole in my celiling, a sink that doesn't work and and hole in my drywall all from the people they hire to do the workAlso, even though I paid EXTRA for the A.Coption, they said it's not covered! I have two kids under 2! Worst company ever and I will warn everyone I know!!!
I have Fidelity Home WarrantyI have a leaky pipe inside my wallsI had a plumber sent by warranty on 12/1/to check out wallsPlumber asks when house was builtI told him 1979, after absestos was bannedHe takes it and writes it incorrectly as 1977, when asbestos was not banned (absestos banned late 1977)Due to this error, he was requiring that asbestos testing was requiredI called the home warranty to tell them there was a mistake, that he had the wrong yearI have submitted documents to the home warranty companyI submitted these documents 12/2/and was supposed to receive a call backI resubmitted documents on 12/and 12/and had never received a call backI called the company again to see if they received the documents and reviewed themIt appeared that they have not as every person I got in contact with had a different storyI had a rude person named *** give me attitude when I inquired about the process of authorizationI have had the Real Estate agent c
Unwilling to cover repair of heater after technician diagnosed malfunction
I opened a service request with FNHW in November before my contract expired for a malfunctioning LG indoor/outdoor heating unitAfter months, once my contract had expired, they finally identified a company and technician who can come look at the unitThe initial visit was $The technician agreed the unit was malfunctioningThe unit makes a strange noise for about minutes, followed by a huge burst of airDuring this time, no hot air is blowing, meaning the function is intermittentThe technician spoke with LG, but they told him this was behaviorAlthough the technician did not agree, this is what he told FNHWI did not hear from either the technician or FNHW until I called them on March 7, even though I made several attempts in February and left voicemailsFNHW closed the service request as resolved when the technician told them the heater was functioning normallyDespite my insist
I purchased a home with an older water heater that was working fineOur home inspector noted the location of the water heater should be updated as its location in the garage could lead into someone accidentally driving their car through the water heater, but otherwise the water heater is in good and working orderThe sellers provided us a Fidelity Home Warranty that covers the water heater, furnance, and other appliances After moving into the home for weeks, we noticed the water heater starting to leakWe initiated a service request with Fidelity and they sent a plumber over and the plumber recommended to replace the water heaterFidelity asked for our home inspection doc which we immediately provided to get the ball rolling and our claim was denied due to the placement of the water heater meaning that it wasn't in good or working order (which doesn't make sense)
It took me over months to finally get Fidelity to replace my air conditioning over the hottest months in ***I was told that my out-of-pocket would be $***No small amountFidelity hired the contractor, but after installation, the City Code enforcement found the repair violated state code because Fidelity's contractor failed to install the right amperage on its breakerMy Contract with Fidelity states: "FNHW will pay to correct code violations and/or code upgrades if necessary to affect FNHW-approved repair or replacement of a covered system or appliance up to the combined aggregate of $*** per contract term." Despite this language, Fidelity refuses to effectuate the repair under its contract claiming that it does not diligence on its contractors and just can't be responsible for their mistakes and that the problem should have been included as part of my out-of-pocket expensesIts position violates its own contractual obligations to cover code violations of its contr
No wonder these guys have such horrible reviews onlineTheir "service" department can't even communicate with their insured when decisions have been made about their claimsIt's hard enough to get through to an actual person on the phone, but dealing with their bad attitudes is just the icing on the cakeAlso, their website is something straight out of the dawn of the internet, it's glitchy, slow, and frankly embarrassing for any serious company in this decade*** *** *** ** ** *** *** *** *** *** *** *** ** *** *** *** * *** *** ** *** *** *** *** ***
Absolutely terrible....this is the second time I have dealt with the company in months and both times have been extremely disappointingI bought a home within the year and the old owners purchased the home warranty for meThey used this company because it was the cheapest but it is not worth the $you might save so go with another company! The first time my AC went out in the middle of summer in *** at degreesIt took them weeks to finally replace the part because they kept ordering the wrong part, etc.....who honestly knows because they wouldn't be straight with meIt was degrees inside our house and we had to sleep outside that whole timeNow this second time our dishwasher went out and they quickly realized it was the motor so they ordered a new one and it should have been in within 5-daysNow almost a month later it is still not fixed because they ordered the wrong part but didn't realize that for weeks, then ordered the right one but it isn't in, so now third time maybe they will get it rightAll during this the service provider would not keep me in the loop and answer my calls asking for at least an updateSO IRRITATED AND FED UP BUT I AM LOCKED IN FOR AT LEAST A YEARI understand that they themselves are not doing the work, but the companies they choose to use are terrible and have no communicationCHOOSE ANOTHER COMPANY!!!!!!
This is my second time filing complaint regarding Fidelity Home Warranty on a separate issueTwo of the power outlets in my storage room stopped working so I reported to Fidelity for repairThe assigned electrician checked out the issue and decided we need a rewiring for these two power outletsAfter reporting to Fidelity, they immediately decided rewiring is not covered under my home warranty policy therefore I have to pay for the repair out of my pocketSame as the issue we had last time, there is NO indication from policy documentation that rewiring is not covered under my current policyThe customer service representative was also very rude and refused to offer any help in reaching any alternative solutionFidelity has a very loose standard on how they interpret their home warranty policy and it seems almost impossible to have them deliver any service which I've already paid in full when I signed up for the policyI only filed two claims with Fidelity and we have lots
I have a plumbing issue in the bathtub/shower in my new homeIt has been diagnosed by FNHW's plumber as likely a faulty diverter, but he can't be sure without opening the wallMy home warranty with FNHW covers the plumbing repair and states that access to plumbing lines and repair of access openings to a rough finish is covered up to $***Two representatives of the company adamantly claim that "access to plumbing lines" does not cover access to the diverter in the plumbing line and therefore there is an additional charge to open and close the wall to make the covered repair(s)My position is that their interpretation of the warranty is absurd because (1) we don't know for sure what the actual problem is until the plumber opens the wall, and (2) if the problem is covered by the warranty, then by definition, access to the problem is covered
Fidelity National Home Warranty is the most difficult company to deal withThey send out contractors that can't fix the problem the first time and refuse to replace appliances when neededMy refrigerator went out and they sent out several different repairmen to handle the problem because each one told Fidelity that it needed to be replaced and they didn't want to replace itI ended up having no refrigerator for over monthsMy dishwasher has been broken and it has taken them almost months to fix the issue, assuming it will be fixed on the next visitThere is a reason they have a 99% negative review ratingI only used their service because it came with my house, but I did not renew the service because of my horrible experienceIf you have the luxury of missing a lot of time off work to be home for the many service order visits it takes to fix the problem and can go long periods of time with your broken appliance, then you might like this company
On July 8th I requested a service on one of my heat pumpsOn July 9th I received a call from an HVAC contractor who said their first available appointment time would be on July 13th between 11am-3pmI accepted the appointment but realized an hour later that I needed to change the appointment due to a conflictI immediately called back the contractor and left a message but they didn't call back that day, I left a message the next day with no call back, I left another message the next day and no return callOn Wednesday July 11th I called Fidelity and told them about my issue and that I needed another HVAC contractor to contact me, the customer service representative said she would put a rush on getting a new company to call me and that I should hear from someone by the next dayI didn't hear from anyone in four days so I called (by the way all my calls required hold times in excess of 20mins) Fidelity again on Monday July 16th and the customer service representative apologized, put
From personal experience on my own homes and as a real estate agent, this is the best home warranty in the warranty industry! -Brandt Real Estate Group
I submitted a claim for a leaky washer when I bought my house, they dispatched a company to come out and fix it, after the tech said he fixed the leak I found that the washer did not work properly, the dial was worn out and it would only run the first part of the Gentle cycleI don't know how the tech missed this, but I submitted the issue to Fidelity National as a recall and they had the company come out and replace the dial on the washer, it took a couple weeks to get the part in which is expected for an older machineThe kicker came when Fidelity charged me another $for the claim, even though it was a recallI spent hours and hours and hours and hours on hold waiting for someone to answer in the "Authorizations" department and no one ever answered, the system would eventually just hang up on me, I reported this to the customer service line, but it was never addressedI finally sent an email demanding that they re-review the claim, since the tech failed to notice the is
Air conditioner stopped working and work order was opened on 06/03/*** air was dispatched and was supposed to come to home on 06/22/between 10-*** did not show and did not callThey did not respond to voicemails**Fidelity home warranty was called and they dispatched another HVAC tech but said they could not come out until 06/I had to pay for a hotel for my family as we had not air during a heat waiveI was told that I would not be charged the $*** service fee**The Tech arrived and 06/and did not even look at our A/C unitHe said he did duct work and serviced unitshowever, he did not look at either the unit or the ducts and was at our home about minutesHe just said the A/ C was blowing cold (it was degrees in our house and the A/C was set to 75) he said he didn't think the warranty would pay so he left**I called the warranty company and was told that they could send someone out to do a 2nd option at now charge**Today 07/the tech c
Contract*** Generally, I purchased a service warranty with FNHW on April 5, I have called in several service orders and they are either not repairing the issue via the vendors they send out to state that all is operating as it should be or they are denying the claimAnd, in one instance they have approved a claim; however, they (the vendor they have contracted for the repair) will not make the repairThis action is unacceptable as I have purchased the insurance type warranty to cover what the property insurance does not; however, FNHW is taking the funds for the warranty and not making the repairsAnd, to put insult to injury; I received an email stating that to date they have spent $on my behalf for repair; however, no repairs that have resolved the issue have been made
I submitted a service request to fix a dishwasher draining issue (appliance was working, but not draining fully.) After the first attempt to repair the dishwasher was completely unusableIt no longer drained at allThe issue was made worseAfter more service visits, the service company stated it can't be repaired & recommended it be replacedFNHW stated it not covered claiming rocks & dirt were put into the appliance & if I want it replace I need to sue the service companyI contacted he service company & they read the invoice submitted to FNHW verbatim & it stated "the tub drain its clogged with debris." FNHW stated So now after 3+ months I'm with out a working appliance
I have been a Fidelity Home Warranty customer since I put in a claim with Fidelity Home Warranty under my policy when my furnace brokeFidelity sent a contractor who initially replaced a blower motorFrom the time the motor was replaced, there was a leaking of waterI called Fidelity, and two additional times, they sent the same contractor who each time told me he fixed, the leak, but instead the leak only became worseNow I have damaged walls and mold growing as a result of their faulty workI called Fidelity again (each time the hold time is more than minutes) and requested they send a different contractorThis contractor showed up late, and then removed a plastic pipe from my furnace, and then left my property saying he had to write a report while water is spewing all over my garageI called Fidelity to report the emergency, and that their contractor had left my house not to returnI waited minutes to speak to a representativeThe representative told me she woul
This is the worst companyAgents are rude, supervisors are robotic and unsympathetic and most importantly they are unable to deliverIt is coming up to a month and our dishwasher is still brokenThey send the worst technicians who are unable to fix anythingPlease never use this company
Since June 25th the air conditioner has been outService was completed and out in less then a week2nd complaint and quotes to the service provider resulted in for complete replacementThen ont was for a part, then for a part, then to replace only part of the problemOne was delivered damaged, then the 2nd one was to be delivered yesterday and now there is another days before it will allegedly arrive now, even though it was scheduled for yesterday morningThis is unaaceptableIt is between and degrees in my house, I am a disabled veteran and my health is now at riskEach time being told it is expidited to find out being told different things by each individualI spend minutes to hour and minutes on hold each timeThis has caused undue stress, the temperatures have hit degrees and not one ounce of compassion from themThey have also contacted the service provider to have them call the trucking company to see if they can do somethingWas
This company was recommended by our realtor to cover any unexpected problems with our home purchaseTwo days after moving in our HVAC system stopped cooling during some of the hottest weeks of the year$fee paid, they dispatched a tech from a disreputable local company but the customer service rep said this company "was one of their better service companies..." days later a tech shows up and never looked at the thermostat, never checked the ducting, simply removed a cover and informed us the coils were 'dirty' and not covered and leftA total of minutesI cleaned the coils myself and called to get a tech out again to at very least check our chargeCustomer service says it would be a weekTotally unacceptable and after several minutes on the phone they were able to dispatch in daysSecond tech arrives and does actually attach gauges to the system and informs me it was lbs low of refrigerantOnce again no other inspections, no leak checks, no duct inspectionsThe sys
I have had Fidelity for the last three years with nothing but problemsShotty work everywhereIts overpriced and nothing is fixedI have a hole in my celiling, a sink that doesn't work and and hole in my drywall all from the people they hire to do the workAlso, even though I paid EXTRA for the A.Coption, they said it's not covered! I have two kids under 2! Worst company ever and I will warn everyone I know!!!
I have Fidelity Home WarrantyI have a leaky pipe inside my wallsI had a plumber sent by warranty on 12/1/to check out wallsPlumber asks when house was builtI told him 1979, after absestos was bannedHe takes it and writes it incorrectly as 1977, when asbestos was not banned (absestos banned late 1977)Due to this error, he was requiring that asbestos testing was requiredI called the home warranty to tell them there was a mistake, that he had the wrong yearI have submitted documents to the home warranty companyI submitted these documents 12/2/and was supposed to receive a call backI resubmitted documents on 12/and 12/and had never received a call backI called the company again to see if they received the documents and reviewed themIt appeared that they have not as every person I got in contact with had a different storyI had a rude person named *** give me attitude when I inquired about the process of authorizationI have had the Real Estate agent c
Unwilling to cover repair of heater after technician diagnosed malfunction
I opened a service request with FNHW in November before my contract expired for a malfunctioning LG indoor/outdoor heating unitAfter months, once my contract had expired, they finally identified a company and technician who can come look at the unitThe initial visit was $The technician agreed the unit was malfunctioningThe unit makes a strange noise for about minutes, followed by a huge burst of airDuring this time, no hot air is blowing, meaning the function is intermittentThe technician spoke with LG, but they told him this was behaviorAlthough the technician did not agree, this is what he told FNHWI did not hear from either the technician or FNHW until I called them on March 7, even though I made several attempts in February and left voicemailsFNHW closed the service request as resolved when the technician told them the heater was functioning normallyDespite my insist
I purchased a home with an older water heater that was working fineOur home inspector noted the location of the water heater should be updated as its location in the garage could lead into someone accidentally driving their car through the water heater, but otherwise the water heater is in good and working orderThe sellers provided us a Fidelity Home Warranty that covers the water heater, furnance, and other appliances After moving into the home for weeks, we noticed the water heater starting to leakWe initiated a service request with Fidelity and they sent a plumber over and the plumber recommended to replace the water heaterFidelity asked for our home inspection doc which we immediately provided to get the ball rolling and our claim was denied due to the placement of the water heater meaning that it wasn't in good or working order (which doesn't make sense)
It took me over months to finally get Fidelity to replace my air conditioning over the hottest months in ***I was told that my out-of-pocket would be $***No small amountFidelity hired the contractor, but after installation, the City Code enforcement found the repair violated state code because Fidelity's contractor failed to install the right amperage on its breakerMy Contract with Fidelity states: "FNHW will pay to correct code violations and/or code upgrades if necessary to affect FNHW-approved repair or replacement of a covered system or appliance up to the combined aggregate of $*** per contract term." Despite this language, Fidelity refuses to effectuate the repair under its contract claiming that it does not diligence on its contractors and just can't be responsible for their mistakes and that the problem should have been included as part of my out-of-pocket expensesIts position violates its own contractual obligations to cover code violations of its contr