Fidelity sent a plumber for main line stoppage on 8/20/and 8/21/but they were both incompetent in fixing the issueI hired a second opinion on 8/22/and paid $ [redacted] for a professional and competent technician to fix the main line stoppage with a power snakeI sent the invoice for reimbursement via email on 8/22/and called on 8/24/and they informed me that they cannot locate the receipt via emailThis is horrible customer service and should be able to locate all receipts for things do not get easily lost via emailWould like to expedite the check for reimbursement due to the financial inconvenience of paying my own plumber for $***
Fidelity is the WORST company I think I've ever dealt with. I just paid for my second contract with them, and I wish I hadn't. [redacted] **. It should be fined for running a scam operation. I contacted Fidelity early on a Friday morning as I had no water pressure in my kitchen or bathroom. I was told someone would contact me ASAP. By Saturday, no one had contacted me, so I called Fidelity again. By this time, I had no water in my kitchen. I was told that I could contact the company myself and submit a claim later. I contacted the company they "dispatched" which advertised themselves as being 24-hour, emergency service. I didn't get a call back. On Monday, I was finally contacted by someone. They came out, pulled giant pieces of plastic from the system and said I needed a new water heater. I then received a call from Fidelity telling me they needed to send an electrician out to install something so the water heater could be replaced. They didn't give me
Disaster I have been a customer for over years, I have paid yearly fees and I have, and now that my heating furnace needs to be changed they will not pay for the full cost, I will need to pay for over $to get it replaced, (fidelity is only paying $1200-$1300)I tried negotiating and reasoning and they are not helpingThis besides for the fact that it took over a week and half to come to a conclusionTotally unacceptable If I was able to I would not even leave one star
I first made work order # [redacted] on May 11, to repair a washing machineThe repair man that was issued my case would not answer my calls/texts until I called Fidelity to complain and get a new repair manHe immediately called me and set up the first appointmentThe first time he came he said I needed a new clutch and motorA month went by before he was able to get the parts and returnTwo weeks ago when he came the second time he could not replace the broken parts because he couldn't get a bolt looseHe even used a hammer to beat it trying to break the boltThe only thing that happened was to make a mess and beat up the inside of the tubI've tried multiple times to call the company and find out why it isn't repaired and what is going to happenUnfortunately, after waiting hours on the phone no one will answerI paid this repairman $ [redacted] two months ago to repair this washing machine and it's still not fixed
NEGATIVE- Purchased their services, paid the $deductible for dishwasher repairs, and the technician who came out to review my dishwasher problem came into my home, and was out within minsHe gave his recommendation to Fidelity National Home Warranty that had nothing to do with the original issueI reevaluated the technicians claim and confirmed that what he said was complete falseWhat he claimed was broken was actually working perfectly fineI contacted FNHW to report my findings along with the unprofessional services the technician provided, but instead of assisting with getting a second opinion, I received the most unethical business answer: NFHW: "Sir, you can pay out of pocket for a second opinion and if you're right then we'll wave the deductible fee for us to send out another company to fix it." Me: "But will I be compensated for the money that I spent on for the second opinion, if I'm right? If I'm wrong, at fault, and your technician was legit, I would TOTALLY accept the lose on the money I agreed to spend on a second opinionBUT, IF I'm right, will you give me my money back for the second opinion because the original technician who you sent out didn't do his job correctly?" FNHW: "No, SirWe will not reimburse you if you are right about us sending you a technician who didn't do his job correctly." Me: "How is that even legal? I pay for hundreds of dollars for your warranty, paid the deductible and in the event YOUR client finds out that they were right about bad services , that YOU provided, you will not reimburse them for their troubles?!? How is that even legal? You're telling me that the technician gets away with my deducible the I paid for and you won't do anything for your client?" FNHW: "Sorry, SirMy supervisor already reviewed the notes and nothing further can be done on our part." Me: "Can you PLEASE tell me that this is something you agree with, this is sooo unethical, in every way and you're telling me that I'm [redacted] because you guys won't further review this horrible situation because of a horrible technician?" NFHW: "Sorry, Sir, the decision has been made." Me: "May I speak with your supervisor." NFHW: "Yes, we can do that, SirThey will call you when they feel it's at their convenience." WHAT?!? [redacted]
I want to start by saying that [redacted] from the [redacted] office has tried to help meThe authorization department for Fidelity, however, has treated me with disrespect every time I have contacted themI have tried to explain my situation every time I have called and every time I am told the same thing- that my ac is missing a drier filter and they have denied my claim- twiceThe original ac company that was sent out was not very experienced- they opened my ac unit and fixed a capacitor but didn’t tell me there wasn’t a filter drierIt broke within hours and when they returned, they said there was no filter drier and fidelity denied it so nothing was fixedI didn’t even know what a filter drier was- so I started doing researchI called several certified technicians and researched information online- all of which was shared with Fidelity- that older units like mine did not always have them installed- and [redacted] got them to send a new fantastic ac company outThey recommended a new
I was so very disappointed with Fidelity. According to their contract, you will be charged the service fee whether the service is covered or not. What this means is they wont tell you at the time you schedule it that it is not covered but they will still charge you a fee. They have prior knowledge that the item is not covered but they go ahead and let you have the contractor come out for nothing so that you can be charged $75. This is not ethical business
I made a original service request on 05/04/(work order# [redacted] ) to repair water leak from A/C central machineFidelity sent a contractor ( [redacted] ***) to repair and the comtractor gave me a report after work doneI paid $as co-paymentAfter few days I found still water is leakingI made a service re-call on 05/22/(work order# [redacted] ) for the same same water leak problem within a monthFidelity sent the same contractor ( [redacted] ***) to repair and the contractor gave me a report with $charge after work doneAfter few days I found still water is leakingI made a 2nd service re-call on 06/17/(work order# [redacted] ) for the same same water leak problem within a monthFidelity sent the same contractor ( [redacted] ***) to repair and the contractor gave me a report indicating water leak as problem, what fixed and $charge after work doneFidelity now changed the 2nd servive recall as new service and charging me $and don't want to correct it to waive the charge and ignorin
On August 31, Fidelity National Home Warranty notified me that they were sending to my home [redacted] regarding the issue of water leaking in my wallsThis was the second time this plumbing company had come to my home about this issueI moved in to my home in January and immediately called them when I noticed the issue [redacted] came out and "fixed" the problem by tightening the hoses, etcWhen they came out again, I reminded them that the last time they were at my house they would have to look inside the wall to find the issue if their last visit did not fix the problemThis time they said it was my washerI called Fidelity National back again when the problem was still happening and requested a different plumber to find the issue [redacted] came out on 9/6/and they found that my washer was draining into the wall and the pipe was not sufficient to handle the waterHe admitted he did not know how to fix it and said he would get a rep
[redacted] My AC went out during south Texas Summer My family and I had to move into my parents house because the heat became too dangerous for my young kids These people do not deserve an A+ rating I hope the Revdex.com can adjust their rating for Fidelity National Home WarrantyThis company is unamerican
We recently moved in to a new homeWe discovered a leak in the tub when it fills with waterThe water is going around a drain and dripping through a light downstairsWe contacted Fidelity National to get someone out and take a lookThey sent a local company called ML PlumbingThe plumber tells me there is a rubber gasket missing and he has to drill a hole through the wall or tub to put the gasket inThe plumber calls Fidelity and reports the issue Fidelity contacts us shortly after their phone call with the plumberThey inform us that they will not cover this repair because it is considered a missing partWhat's the point of home insurance then??? The gasket is supposed to be behind the wall, how could anyone remove it? The house was sold to us in this condition but we are getting zero help from them in fixing the problemThe best part is, we were informed that if we don't get the problem fixed, they will cease to cover any other claims in the futureTo add insult to injury, the plumbing company that they sent out to look at the problems is subparThey kept threatening to make claims about other issues so we would have to pay out of pocketThe company probably makes more that wayI did my due diligence on the plumbing company and found that many other folks in my area had the same experience with this contractorFidelity Home National is a scam
One month ago, my family and I moved into a house which had a home warranty with Fidelity. The previous owners had used the warranty before the closing to fix the air conditioning unit, which needed to be fixed according to our buyer/seller contract. However, the unit was not fixed after closing. We called Fidelity who called R&B mechanical, who had come to fix the unit when the previous owners made the request.R &B mechanical came out to fix the Air conditioning unit. They said they should have caught all the issues/problems with the A C when the previous owners called the first time. R&B said they were sorry for my husband and I because we were supposed to have a working A C when we moved in. They waived the service fee and other fees for us. They said they told Fidelity the service fee was waived. However Fidelity send us a bill with the service fee for $65. On September 19, I called Fidelity and explained the whole situation. The lady sent me to another lady who said I
My Wife and I used the home warranty services to fix a clog in my master bathroom sink plumbing systemThe company dispatched [redacted] to come fix the issueUpon arrival, I informed the tech of the issue and he proceeded to run a ftsnake through the drainTo do this a removal of the sink stopper was requiredI requested a longer snake per the service agreement and was deniedThis is in direct breach of the service contractI also continued and asked for at least some part of the covered possible solutions (ie hydrojetting or using cleanout ports) to be done and was denied by both your agent and the plumberPlease refer to the contract you should have on file for our propertyIt is part of the company work order process for any agent to submit a report to FNHW to gain approval before doing any work beyond an assessmentThe tech from [redacted] erroneously reported there are no ground level cleanouts present in or outside of the homeI've confirmed the tech nev
Can Not Get Through Message continues to say a minute wait timeI was on hold for hr & minsAfter hours phone message says they open at a.m Called at a.mand told they open at but are not closed Told to call back during business hours Are they messed up or what?
I have Fidelity Home WarrantyI have a leaky pipe inside my wallsI had a plumber sent by warranty on 12/1/to check out wallsPlumber asks when house was builtI told him 1979, after absestos was bannedHe takes it and writes it incorrectly as 1977, when asbestos was not banned (absestos banned late 1977)Due to this error, he was requiring that asbestos testing was requiredI called the home warranty to tell them there was a mistake, that he had the wrong yearI have submitted documents to the home warranty companyI submitted these documents 12/2/and was supposed to receive a call backI resubmitted documents on 12/and 12/and had never received a call backI called the company again to see if they received the documents and reviewed themIt appeared that they have not as every person I got in contact with had a different storyI had a rude person named [redacted] give me attitude when I inquired about the process of authorizationI have had the Real Estate agent c
I had a problem where my air conditioning was not operating properly, in that it would only go on for a few minutes before shutting offI scheduled an appointment through Fidelity on a Friday evening and continued to try and diagnose the problemI discovered an error code indicating a fault thermometer in the system that was causing the system to prematurely shut downOn Monday I received a call from [redacted] and they asked several questions about the units and scheduled the interviewI told them the system that I had and asked if they serviced it and told them about the suspected thermometer problemWhen the repairman arrived , he spent only minutes verifying that the error code I had indicated was indeed being triggered and leftI was then informed by Fidelity that the repair would not be covered since the thermometer was part of a zone control system, despite the fact that its failure was causing the air conditioner to not workOn top of everything else, they still cha
Air conditioner stopped working and work order was opened on 06/03/ [redacted] air was dispatched and was supposed to come to home on 06/22/between 10- [redacted] did not show and did not callThey did not respond to voicemails**Fidelity home warranty was called and they dispatched another HVAC tech but said they could not come out until 06/I had to pay for a hotel for my family as we had not air during a heat waiveI was told that I would not be charged the $ [redacted] service fee**The Tech arrived and 06/and did not even look at our A/C unitHe said he did duct work and serviced unitshowever, he did not look at either the unit or the ducts and was at our home about minutesHe just said the A/ C was blowing cold (it was degrees in our house and the A/C was set to 75) he said he didn't think the warranty would pay so he left**I called the warranty company and was told that they could send someone out to do a 2nd option at now charge**Today 07/the tech c
I have a home warranty with Fidelity National Home WarrantI filed a service request to repair my A/C and included the manufacturerThey sent a contractor out to my house to fix the problemThe contractor didn't serve this particular A/C model, and leftFidelity suspended my warranty because I didn't pay the service feeI disputed the service fee and told them I would pay when they sent out a contractor who could service my A/C model, but not beforeThey would not waive my service fee or remove my suspension on my warranty
On November I first contacted Fidelity National Home Warranty (FNHW) because the heater in my house malfunctionedThey sent out a service provider, [redacted] to assess the problemThe technician came out to the house and quickly diagnosed the problem, saying that the issue was a faulty part, so he changed the Capacitor in the system and was gone in minutesThe following day, the heater failed again, so I called FNHW again to let them knowSince the first service provider was on vacation, they sent out a second service provider by the name of [redacted] Their diagnosis was that the system was failing because the evaporated coils and blower motor needed to be cleaned, and this would run us over $***They sent the service order to FNHW, and they denied the claim because it was a "maintenance" issue and not mechanicalBecause the two service providers they sent contradicted themselves, we chose to have a 3rd HVAC tech come out to the house to give us a second opinionT
I purchased a home warranty with this company for over $ [redacted] about months ago and since then have had to file two claimsBoth times their providers of choice took a very long time to come out and when they did, they provided bad serviceFirst was the air conditioningAfter sending in all the paperwork that showed the units were in working condition, we finally got approval to make the needed repairsdays after the claim was madeThe company we were forced to use came out to our house, made a huge mess, leaving grease stains on our newly painted ceiling and leaving without doing any workThey told us they would need to come back, but never didWe ended up having to pay a separate company out of pocket to make the necessary repairs, because it was the summer in Arizona and not having a working AC for days is not feasible and not safeI repeated complained to Fidelity but was ignored by multiple customer service repsSecond was our pool heaterWe sent in proof that prior
Fidelity sent a plumber for main line stoppage on 8/20/and 8/21/but they were both incompetent in fixing the issueI hired a second opinion on 8/22/and paid $ [redacted] for a professional and competent technician to fix the main line stoppage with a power snakeI sent the invoice for reimbursement via email on 8/22/and called on 8/24/and they informed me that they cannot locate the receipt via emailThis is horrible customer service and should be able to locate all receipts for things do not get easily lost via emailWould like to expedite the check for reimbursement due to the financial inconvenience of paying my own plumber for $***
Fidelity is the WORST company I think I've ever dealt with. I just paid for my second contract with them, and I wish I hadn't. [redacted] **. It should be fined for running a scam operation. I contacted Fidelity early on a Friday morning as I had no water pressure in my kitchen or bathroom. I was told someone would contact me ASAP. By Saturday, no one had contacted me, so I called Fidelity again. By this time, I had no water in my kitchen. I was told that I could contact the company myself and submit a claim later. I contacted the company they "dispatched" which advertised themselves as being 24-hour, emergency service. I didn't get a call back. On Monday, I was finally contacted by someone. They came out, pulled giant pieces of plastic from the system and said I needed a new water heater. I then received a call from Fidelity telling me they needed to send an electrician out to install something so the water heater could be replaced. They didn't give me
Disaster I have been a customer for over years, I have paid yearly fees and I have, and now that my heating furnace needs to be changed they will not pay for the full cost, I will need to pay for over $to get it replaced, (fidelity is only paying $1200-$1300)I tried negotiating and reasoning and they are not helpingThis besides for the fact that it took over a week and half to come to a conclusionTotally unacceptable If I was able to I would not even leave one star
I first made work order # [redacted] on May 11, to repair a washing machineThe repair man that was issued my case would not answer my calls/texts until I called Fidelity to complain and get a new repair manHe immediately called me and set up the first appointmentThe first time he came he said I needed a new clutch and motorA month went by before he was able to get the parts and returnTwo weeks ago when he came the second time he could not replace the broken parts because he couldn't get a bolt looseHe even used a hammer to beat it trying to break the boltThe only thing that happened was to make a mess and beat up the inside of the tubI've tried multiple times to call the company and find out why it isn't repaired and what is going to happenUnfortunately, after waiting hours on the phone no one will answerI paid this repairman $ [redacted] two months ago to repair this washing machine and it's still not fixed
NEGATIVE- Purchased their services, paid the $deductible for dishwasher repairs, and the technician who came out to review my dishwasher problem came into my home, and was out within minsHe gave his recommendation to Fidelity National Home Warranty that had nothing to do with the original issueI reevaluated the technicians claim and confirmed that what he said was complete falseWhat he claimed was broken was actually working perfectly fineI contacted FNHW to report my findings along with the unprofessional services the technician provided, but instead of assisting with getting a second opinion, I received the most unethical business answer: NFHW: "Sir, you can pay out of pocket for a second opinion and if you're right then we'll wave the deductible fee for us to send out another company to fix it." Me: "But will I be compensated for the money that I spent on for the second opinion, if I'm right? If I'm wrong, at fault, and your technician was legit, I would TOTALLY accept the lose on the money I agreed to spend on a second opinionBUT, IF I'm right, will you give me my money back for the second opinion because the original technician who you sent out didn't do his job correctly?" FNHW: "No, SirWe will not reimburse you if you are right about us sending you a technician who didn't do his job correctly." Me: "How is that even legal? I pay for hundreds of dollars for your warranty, paid the deductible and in the event YOUR client finds out that they were right about bad services , that YOU provided, you will not reimburse them for their troubles?!? How is that even legal? You're telling me that the technician gets away with my deducible the I paid for and you won't do anything for your client?" FNHW: "Sorry, SirMy supervisor already reviewed the notes and nothing further can be done on our part." Me: "Can you PLEASE tell me that this is something you agree with, this is sooo unethical, in every way and you're telling me that I'm [redacted] because you guys won't further review this horrible situation because of a horrible technician?" NFHW: "Sorry, Sir, the decision has been made." Me: "May I speak with your supervisor." NFHW: "Yes, we can do that, SirThey will call you when they feel it's at their convenience." WHAT?!? [redacted]
I want to start by saying that [redacted] from the [redacted] office has tried to help meThe authorization department for Fidelity, however, has treated me with disrespect every time I have contacted themI have tried to explain my situation every time I have called and every time I am told the same thing- that my ac is missing a drier filter and they have denied my claim- twiceThe original ac company that was sent out was not very experienced- they opened my ac unit and fixed a capacitor but didn’t tell me there wasn’t a filter drierIt broke within hours and when they returned, they said there was no filter drier and fidelity denied it so nothing was fixedI didn’t even know what a filter drier was- so I started doing researchI called several certified technicians and researched information online- all of which was shared with Fidelity- that older units like mine did not always have them installed- and [redacted] got them to send a new fantastic ac company outThey recommended a new
I was so very disappointed with Fidelity. According to their contract, you will be charged the service fee whether the service is covered or not. What this means is they wont tell you at the time you schedule it that it is not covered but they will still charge you a fee. They have prior knowledge that the item is not covered but they go ahead and let you have the contractor come out for nothing so that you can be charged $75. This is not ethical business
I made a original service request on 05/04/(work order# [redacted] ) to repair water leak from A/C central machineFidelity sent a contractor ( [redacted] ***) to repair and the comtractor gave me a report after work doneI paid $as co-paymentAfter few days I found still water is leakingI made a service re-call on 05/22/(work order# [redacted] ) for the same same water leak problem within a monthFidelity sent the same contractor ( [redacted] ***) to repair and the contractor gave me a report with $charge after work doneAfter few days I found still water is leakingI made a 2nd service re-call on 06/17/(work order# [redacted] ) for the same same water leak problem within a monthFidelity sent the same contractor ( [redacted] ***) to repair and the contractor gave me a report indicating water leak as problem, what fixed and $charge after work doneFidelity now changed the 2nd servive recall as new service and charging me $and don't want to correct it to waive the charge and ignorin
On August 31, Fidelity National Home Warranty notified me that they were sending to my home [redacted] regarding the issue of water leaking in my wallsThis was the second time this plumbing company had come to my home about this issueI moved in to my home in January and immediately called them when I noticed the issue [redacted] came out and "fixed" the problem by tightening the hoses, etcWhen they came out again, I reminded them that the last time they were at my house they would have to look inside the wall to find the issue if their last visit did not fix the problemThis time they said it was my washerI called Fidelity National back again when the problem was still happening and requested a different plumber to find the issue [redacted] came out on 9/6/and they found that my washer was draining into the wall and the pipe was not sufficient to handle the waterHe admitted he did not know how to fix it and said he would get a rep
[redacted] My AC went out during south Texas Summer My family and I had to move into my parents house because the heat became too dangerous for my young kids These people do not deserve an A+ rating I hope the Revdex.com can adjust their rating for Fidelity National Home WarrantyThis company is unamerican
We recently moved in to a new homeWe discovered a leak in the tub when it fills with waterThe water is going around a drain and dripping through a light downstairsWe contacted Fidelity National to get someone out and take a lookThey sent a local company called ML PlumbingThe plumber tells me there is a rubber gasket missing and he has to drill a hole through the wall or tub to put the gasket inThe plumber calls Fidelity and reports the issue Fidelity contacts us shortly after their phone call with the plumberThey inform us that they will not cover this repair because it is considered a missing partWhat's the point of home insurance then??? The gasket is supposed to be behind the wall, how could anyone remove it? The house was sold to us in this condition but we are getting zero help from them in fixing the problemThe best part is, we were informed that if we don't get the problem fixed, they will cease to cover any other claims in the futureTo add insult to injury, the plumbing company that they sent out to look at the problems is subparThey kept threatening to make claims about other issues so we would have to pay out of pocketThe company probably makes more that wayI did my due diligence on the plumbing company and found that many other folks in my area had the same experience with this contractorFidelity Home National is a scam
One month ago, my family and I moved into a house which had a home warranty with Fidelity. The previous owners had used the warranty before the closing to fix the air conditioning unit, which needed to be fixed according to our buyer/seller contract. However, the unit was not fixed after closing. We called Fidelity who called R&B mechanical, who had come to fix the unit when the previous owners made the request.R &B mechanical came out to fix the Air conditioning unit. They said they should have caught all the issues/problems with the A C when the previous owners called the first time. R&B said they were sorry for my husband and I because we were supposed to have a working A C when we moved in. They waived the service fee and other fees for us. They said they told Fidelity the service fee was waived. However Fidelity send us a bill with the service fee for $65. On September 19, I called Fidelity and explained the whole situation. The lady sent me to another lady who said I
My Wife and I used the home warranty services to fix a clog in my master bathroom sink plumbing systemThe company dispatched [redacted] to come fix the issueUpon arrival, I informed the tech of the issue and he proceeded to run a ftsnake through the drainTo do this a removal of the sink stopper was requiredI requested a longer snake per the service agreement and was deniedThis is in direct breach of the service contractI also continued and asked for at least some part of the covered possible solutions (ie hydrojetting or using cleanout ports) to be done and was denied by both your agent and the plumberPlease refer to the contract you should have on file for our propertyIt is part of the company work order process for any agent to submit a report to FNHW to gain approval before doing any work beyond an assessmentThe tech from [redacted] erroneously reported there are no ground level cleanouts present in or outside of the homeI've confirmed the tech nev
Can Not Get Through Message continues to say a minute wait timeI was on hold for hr & minsAfter hours phone message says they open at a.m Called at a.mand told they open at but are not closed Told to call back during business hours Are they messed up or what?
I have Fidelity Home WarrantyI have a leaky pipe inside my wallsI had a plumber sent by warranty on 12/1/to check out wallsPlumber asks when house was builtI told him 1979, after absestos was bannedHe takes it and writes it incorrectly as 1977, when asbestos was not banned (absestos banned late 1977)Due to this error, he was requiring that asbestos testing was requiredI called the home warranty to tell them there was a mistake, that he had the wrong yearI have submitted documents to the home warranty companyI submitted these documents 12/2/and was supposed to receive a call backI resubmitted documents on 12/and 12/and had never received a call backI called the company again to see if they received the documents and reviewed themIt appeared that they have not as every person I got in contact with had a different storyI had a rude person named [redacted] give me attitude when I inquired about the process of authorizationI have had the Real Estate agent c
I had a problem where my air conditioning was not operating properly, in that it would only go on for a few minutes before shutting offI scheduled an appointment through Fidelity on a Friday evening and continued to try and diagnose the problemI discovered an error code indicating a fault thermometer in the system that was causing the system to prematurely shut downOn Monday I received a call from [redacted] and they asked several questions about the units and scheduled the interviewI told them the system that I had and asked if they serviced it and told them about the suspected thermometer problemWhen the repairman arrived , he spent only minutes verifying that the error code I had indicated was indeed being triggered and leftI was then informed by Fidelity that the repair would not be covered since the thermometer was part of a zone control system, despite the fact that its failure was causing the air conditioner to not workOn top of everything else, they still cha
Air conditioner stopped working and work order was opened on 06/03/ [redacted] air was dispatched and was supposed to come to home on 06/22/between 10- [redacted] did not show and did not callThey did not respond to voicemails**Fidelity home warranty was called and they dispatched another HVAC tech but said they could not come out until 06/I had to pay for a hotel for my family as we had not air during a heat waiveI was told that I would not be charged the $ [redacted] service fee**The Tech arrived and 06/and did not even look at our A/C unitHe said he did duct work and serviced unitshowever, he did not look at either the unit or the ducts and was at our home about minutesHe just said the A/ C was blowing cold (it was degrees in our house and the A/C was set to 75) he said he didn't think the warranty would pay so he left**I called the warranty company and was told that they could send someone out to do a 2nd option at now charge**Today 07/the tech c
I have a home warranty with Fidelity National Home WarrantI filed a service request to repair my A/C and included the manufacturerThey sent a contractor out to my house to fix the problemThe contractor didn't serve this particular A/C model, and leftFidelity suspended my warranty because I didn't pay the service feeI disputed the service fee and told them I would pay when they sent out a contractor who could service my A/C model, but not beforeThey would not waive my service fee or remove my suspension on my warranty
On November I first contacted Fidelity National Home Warranty (FNHW) because the heater in my house malfunctionedThey sent out a service provider, [redacted] to assess the problemThe technician came out to the house and quickly diagnosed the problem, saying that the issue was a faulty part, so he changed the Capacitor in the system and was gone in minutesThe following day, the heater failed again, so I called FNHW again to let them knowSince the first service provider was on vacation, they sent out a second service provider by the name of [redacted] Their diagnosis was that the system was failing because the evaporated coils and blower motor needed to be cleaned, and this would run us over $***They sent the service order to FNHW, and they denied the claim because it was a "maintenance" issue and not mechanicalBecause the two service providers they sent contradicted themselves, we chose to have a 3rd HVAC tech come out to the house to give us a second opinionT
I purchased a home warranty with this company for over $ [redacted] about months ago and since then have had to file two claimsBoth times their providers of choice took a very long time to come out and when they did, they provided bad serviceFirst was the air conditioningAfter sending in all the paperwork that showed the units were in working condition, we finally got approval to make the needed repairsdays after the claim was madeThe company we were forced to use came out to our house, made a huge mess, leaving grease stains on our newly painted ceiling and leaving without doing any workThey told us they would need to come back, but never didWe ended up having to pay a separate company out of pocket to make the necessary repairs, because it was the summer in Arizona and not having a working AC for days is not feasible and not safeI repeated complained to Fidelity but was ignored by multiple customer service repsSecond was our pool heaterWe sent in proof that prior