At its best, this service is slow Over week delay from date of report to date of call from local provider to repair Customer service is fairPURCHASING DEPARTMENT is TERRIBLE!! calls to them, left voicemails, no response, they didn't execute my VM instructionsAND Customer Service operator refuses to put a manager on the line OR to have Purchasing call me to finalize this claim #TERRIBLE CUSTOMER SERVICE
A very bad customer serviceI had an electric issue at my home and then when I called them I clearly mentioned them I was trying to fix a outlet and I messed up1st rep confirmed it is fine, mistakes happen we will come n see what it is and get it rightScheduled an appointment for visit in 24hrs but the guy did not show up , so they called n rescheduleThe technician came after 3daysHe opened the outlet and said some one opened it , I said I did and I had mentioned to the customer support guy tooHe took his sweet time and this guy said, Fidelity only asked him to check and give a write upSo he is just going to write up and send the note to FidelityThey will go over n then decideReally I felt like I was a dumb guy n Fidelity has cheated meMy question was what is the reason to charge me 75$ fee to come , see n give a writeupwhen I had actually told them I was trying to fix an outletCustomer service rep called me to say they cannot fix the issue as it was a human error and not natural cause and she was very rude, "sir you better read your agreement" and she hung upi was looking for another agency and these guys called me every days asking me to renew and they are the best in USNow after renewing I cannot cancel as they don't provide any refund as I have already paid them $of my payment*** *** *** *** *** *** The rating for these agency is starI dont know how they could have these policies and one of the worst customer service reps
I made a original service request on 05/04/(work order# ***) to repair water leak from A/C central machineFidelity sent a contractor (*** ***) to repair and the comtractor gave me a report after work doneI paid $as co-paymentAfter few days I found still water is leakingI made a service re-call on 05/22/(work order#***) for the same same water leak problem within a monthFidelity sent the same contractor (*** ***) to repair and the contractor gave me a report with $charge after work doneAfter few days I found still water is leakingI made a 2nd service re-call on 06/17/(work order#***) for the same same water leak problem within a monthFidelity sent the same contractor (*** ***) to repair and the contractor gave me a report indicating water leak as problem, what fixed and $charge after work doneFidelity now changed the 2nd servive recall as new service and charging me $and don't want to correct it to waive the charge and ignorin
I just purchased a house, and the house come with 1-year home warranty with the companyThe house passed the inspection, but after one week several appliances stopped workingHence I requested a service with the company and they charge me $** fee for the callafter a technician come for a diagnosis, the company rejected the claimWithout noticing me the reasonI call them multiple times, after hours of hours holding on the telephone, I was told that they do not cover pre-existing itemsI looked up on their own website, and it clearly states that it COVERS pre-existing unknown issuesThe company are playing games to the customers to escape the liberalityfurthermore, I asked them based on what evidence they deny the claim, I was told simply because I made the request too soonof course, I can only make request after I move in the houseeven if that's the case, why not telling me before I pay the $** fee? The company is playing bait and bit, collected the money immediately, and
Fidelity is my Home Warranty companyMy home warranty covers my Air Conditioning unitOn 7/26/my A/C stopped working so I submitted a service request to get it fixedFidelity assigned it to a contractor and the contractor never did reach out because that initial contractor was no longer in businessI had to call in to find this outFidelity assigns another contractor *** *** who again never callsI called into Fidelity again to setup time for the contractor to come out*** comes out assess the situation and said they need to order parts, A/C Compressor - (Location: Outdoors/Ground; Model#: *** *** ***), and A/C Condensing Unit - (Location: Outdoors/Ground; Model#: *** *** *** *** no call from anyone so I called in again to Fidelity and they said some of the items would not be covered under my warranty and quoted me an additional cost of approx $I agreed to this and asked them to order the partAgain nothing from Fid
I have been a customer with Fidelity National Home Warranty since I am now finding that their customer service has become absolutely unacceptable We have an attic fan that is not functioning, and we are in a heat wave here in *** *** While the technician was prompt and helpful, his submission to the company for approval has NOT been reviewed for days I called on 7/and asked for expedited review I have NOT received any updates I have now been on hold today, 7/16, for minutes and then the call was cutoff I am now on hold AGAIN Unacceptable
Terrible communication after the initial service rep visit who came to diagnose the problems with the dishwasher and range After waiting working days, I called *** Appliance for an update All I got was an answering machine that was full I paid $*** to Fidelity National Home Warranty last year during our closing They are obviously trying to maximize their profits by using the lowest bidder I unfortunately will have to deal with it My recommendation is to avoid *** and Fidelity National Home warranty
Our Toilet got clogged on December and we requested for service the week afterThey sent guys from a contracted plumbing company and after listening to our problem, they toured the outside of the house looking for a "clean out valve" and when they found none, they said that upon consultation with Fidelity National Home Warranty agent, they said the problem was not covered because we did not have the valveWe ended up hiring a plumber and we paid out of our own pockets for de-clogging the drain by just snaking the drain from the roof! The home warranty guys did not even try to remedy, they just refused to do anything because we did not have the wash out valve they were looking for
We purchased the warranty when we purchased our home almost a year agoWe spent $and have had claims, The first one was a heating issue, the guy came out and said he wouldn't work on itThe second was the cooling system, they came out said we needed the pump cleaned and the ductwork worked onWe've been waiting now months for a resolution and it is now time to renewthere's no way I would ever give them another dimeI feel like I've been ripped off
I have had nothing but difficulty with this comp\any who can take *** for a year's warranty but cannot deliver servicesI have been on hold with this company three times for more than minutes at a time to be told that a service person cannot attend to my air conditioner for days
Terrible Service; does not honor contract
I reported and was 'approved' to have our refrigerator repaired one month agoLiterally one month ago and the refrigerator is still not repairedCalling customer service is a nightmareThe have told me estimated repair dates that have continued to be changedI feel very frustrated that I have no leverage to have a repair company fix our refrigeratorWith so many negative reviews, how is this scam business still operating? Why does it have an A rating from ***?
I have a contract with FNHWMy dishwasher broke in early Feb The sent out a technician to repair the unit THREE timesHe finally admitted that it can't be repaired and is under recall from the manufacturer (GE)FNHW is supposed to give me one of two options - replace the unit with a "like" unit or give me a check so I can buy a new oneI have been calling them since 2/28/No one will return calls or speak to meEmails go unanswered
Okay people, I would pick some place better to do your businessHeater went out, set up a request and paid the bucksThe guy gets dispatched and come out, takes a tool out and check the amp to the heater, claims it not the heater and that its the circuit breakerhours later I get a call from Fidelity claiming that its not covered by my warranty and we are keeping the $for literally minutes of workWarranty is up in two months, and I'm switching from these low lifesA+ is a joke rating!!!
I have a contract with Fidelity National WarrantyI contacted them last year when one my tank-less water heaters failed to provide hot waterThe first tech they sent out found no problem and claimed that the water heater was in good working order, even though it could not produce hot waterThe second tech agreed the unit was indeed badDue to the high voltage of the water heater, both a plumber AND electrician are needed to replace this unitOnce the plumber installed the unit, Fidelity National Warranty then told me it would be an additional $dollars to run the electrical, even though the electrical was still in place from the old water heaterAfter more weeks of them unable to hook up the heater, I paid an electrician out of pocket to hook up the water heaterSomething I should not have had to doNow, on April 3rd, the water heater has failedAfter contacting Fidelity National Warranty, they informed me that they do not offer warranties on their work and that I would
This is in regards to Contract *** *** *** *** ***Part of the work order was to resolve an issue with my *** refrigerator, which is having an issue with the water dispenser (noisy, uneven flow) and change filter indicator light (will not go off and sounds an alarm to change the filter even though it's been replaced )On/Around 2/20/- I submitted a service request using Fidelity's online service request toolIt has very limited options, which does not include issues for the water dispenser even though this is a covered part as stated in the contractOn/Around 3/16/- *** ***, the dispatched servicer, identified potential issues--a faulty water valve and control boardI was informed that due to the construction of my house the water valve could not be fixed*** *** recommended to replace or repair the control boardA replacement was not possible due to the part being unavailable so the alternative was a repair which they advised could take
I bought a condo on 9/1/The Seller bought a home warranty from Fidelity to cover any issues that may come up doing my first year of ownershipA few weeks after living here, I noticed a substantial leak coming from my showerI called Fidelity to report the issue on 9/13/They sent a plumber to check it out on 9/16/While there, the plumber and I noted a few other issues thatI called Fidelity that same day to try and add them to the claimI was told that they would have to create a separate claimOn 9/22/they requested more information about the inspection that was performed during the escrow processThat same day I emailed them a copy of my Home Inspection ReportThree weeks went by with no response from FidelityOn 10/7/16, I finally went to the website to follow up on the issueThey finally responded back to me on 10/17/16, by email, to deny my claimThe email read as follows: "I apologize for the delay you have experiencedFNHW has obtained a report from the
Horrid customer service/support Recently purchased home, seller provided FNHW to cover appliances and HVAC Home inspector recommended getting HVAC full inspection ASAP That turned up a need to replace the furnace completely FNHW approved During installation, contractor discovered the AC evap coils were completely fouled beyond repair FNHW will cover, but will ONLY cover the newer R410A type My AC system is the older Rtype New coils will be incompatible with old compressor FNHW does not cover incompatibility...even when it is THEIR CONTRACT coverage causing the incompatibility So, now after weeks, multiple hours spent on HOLD waiting to speak with FNHW, with NO AC or heat (The furnace cannot be installed until the coils are replaced), I am resigned to the fact that I will have to pony up the addition $$$ to replace the AC compressor Honestly, what good is their warranty? None Don't buy or accept a warranty from this company
Has been a customer of FNHW for couple of years, after I renewed a policy that came with the purchase of the houseContacted them in July for an air conditioning failureThe thermostatic expansion valve (TXV) failed on a year old unitThe cost of replacing this part (as determined by my independent *** ***) would have been $2-$3KFidelity refused to do any repairs/replacement of the failed partThe reasons for a denied claim, was based on the technician's determination that our A/C unit was mismatched in capacity between the main system and the evaporation coil, completely ignoring the fact that TXV valve did not work, compressor did not start and the unit was producing zero airThis erroneous claim on their part was quickly debunked by me having original installer and *** dealer independently inspect the unit on my own dollar and conclude with documented factory paperwork that the unit was not mismatchedThis paperwork was quickly provided to FidelityMy b
I contacted Fidelity for a stoppage in my upstairs bathroomsFidelity said they couldn’t get a contractor out in time to make the repairFidelity forced me to get my own contractor to make the repair using the out of network clauseI have made several attempts to contact FidelityThey have now denied the claim after serve real time saying they would pay for the repairI have now recieved a official form saying the claim for Dec4th was deniedFidelity is participating in bait and switch tactics with out of network service so they don’t have to pay for any covered home warranty repairs*** *** from the company resolved the issue after the rep lied and sent fraudulent paperwork saying I had a appliance repairI had a main line stoppage from the second story of my homeThe only way to repair was to have the pipe cut outIf they would have sent a contractor it would have been the same outcome except I would only have had to pay instead of please helpThey are b
The A/C unit of my home broke on Thursday 8/2- I am months pregnant, live in ** and being without A/C is dangerous for both myself and my baby when outside is Fidelity Home Warranty computer system was down and they were unreachable the day of failureI called an independent contractor as I needed quick resolutionIt turned out it was not a simple fix and since the system is very old parts are not readily availableNo repairs were done this day in effort to respect Fidelity policy; I called again in the morning and the system was still down so they couldn't place a service order for me for another 2-hrs according to the representative; I called back and After hours wait and after another near hours on hold a supervisor allowed me to submit a quote from a vendor of my choice so the issue can be resolved that dayHe charged me $**-their service fee to issue permission to utilize outside vendorOnce I did so I had to get on the phone again- an hour and a half holdThe p
At its best, this service is slow Over week delay from date of report to date of call from local provider to repair Customer service is fairPURCHASING DEPARTMENT is TERRIBLE!! calls to them, left voicemails, no response, they didn't execute my VM instructionsAND Customer Service operator refuses to put a manager on the line OR to have Purchasing call me to finalize this claim #TERRIBLE CUSTOMER SERVICE
A very bad customer serviceI had an electric issue at my home and then when I called them I clearly mentioned them I was trying to fix a outlet and I messed up1st rep confirmed it is fine, mistakes happen we will come n see what it is and get it rightScheduled an appointment for visit in 24hrs but the guy did not show up , so they called n rescheduleThe technician came after 3daysHe opened the outlet and said some one opened it , I said I did and I had mentioned to the customer support guy tooHe took his sweet time and this guy said, Fidelity only asked him to check and give a write upSo he is just going to write up and send the note to FidelityThey will go over n then decideReally I felt like I was a dumb guy n Fidelity has cheated meMy question was what is the reason to charge me 75$ fee to come , see n give a writeupwhen I had actually told them I was trying to fix an outletCustomer service rep called me to say they cannot fix the issue as it was a human error and not natural cause and she was very rude, "sir you better read your agreement" and she hung upi was looking for another agency and these guys called me every days asking me to renew and they are the best in USNow after renewing I cannot cancel as they don't provide any refund as I have already paid them $of my payment*** *** *** *** *** *** The rating for these agency is starI dont know how they could have these policies and one of the worst customer service reps
I made a original service request on 05/04/(work order# ***) to repair water leak from A/C central machineFidelity sent a contractor (*** ***) to repair and the comtractor gave me a report after work doneI paid $as co-paymentAfter few days I found still water is leakingI made a service re-call on 05/22/(work order#***) for the same same water leak problem within a monthFidelity sent the same contractor (*** ***) to repair and the contractor gave me a report with $charge after work doneAfter few days I found still water is leakingI made a 2nd service re-call on 06/17/(work order#***) for the same same water leak problem within a monthFidelity sent the same contractor (*** ***) to repair and the contractor gave me a report indicating water leak as problem, what fixed and $charge after work doneFidelity now changed the 2nd servive recall as new service and charging me $and don't want to correct it to waive the charge and ignorin
I just purchased a house, and the house come with 1-year home warranty with the companyThe house passed the inspection, but after one week several appliances stopped workingHence I requested a service with the company and they charge me $** fee for the callafter a technician come for a diagnosis, the company rejected the claimWithout noticing me the reasonI call them multiple times, after hours of hours holding on the telephone, I was told that they do not cover pre-existing itemsI looked up on their own website, and it clearly states that it COVERS pre-existing unknown issuesThe company are playing games to the customers to escape the liberalityfurthermore, I asked them based on what evidence they deny the claim, I was told simply because I made the request too soonof course, I can only make request after I move in the houseeven if that's the case, why not telling me before I pay the $** fee? The company is playing bait and bit, collected the money immediately, and
Fidelity is my Home Warranty companyMy home warranty covers my Air Conditioning unitOn 7/26/my A/C stopped working so I submitted a service request to get it fixedFidelity assigned it to a contractor and the contractor never did reach out because that initial contractor was no longer in businessI had to call in to find this outFidelity assigns another contractor *** *** who again never callsI called into Fidelity again to setup time for the contractor to come out*** comes out assess the situation and said they need to order parts, A/C Compressor - (Location: Outdoors/Ground; Model#: *** *** ***), and A/C Condensing Unit - (Location: Outdoors/Ground; Model#: *** *** *** *** no call from anyone so I called in again to Fidelity and they said some of the items would not be covered under my warranty and quoted me an additional cost of approx $I agreed to this and asked them to order the partAgain nothing from Fid
I have been a customer with Fidelity National Home Warranty since I am now finding that their customer service has become absolutely unacceptable We have an attic fan that is not functioning, and we are in a heat wave here in *** *** While the technician was prompt and helpful, his submission to the company for approval has NOT been reviewed for days I called on 7/and asked for expedited review I have NOT received any updates I have now been on hold today, 7/16, for minutes and then the call was cutoff I am now on hold AGAIN Unacceptable
Terrible communication after the initial service rep visit who came to diagnose the problems with the dishwasher and range After waiting working days, I called *** Appliance for an update All I got was an answering machine that was full I paid $*** to Fidelity National Home Warranty last year during our closing They are obviously trying to maximize their profits by using the lowest bidder I unfortunately will have to deal with it My recommendation is to avoid *** and Fidelity National Home warranty
Our Toilet got clogged on December and we requested for service the week afterThey sent guys from a contracted plumbing company and after listening to our problem, they toured the outside of the house looking for a "clean out valve" and when they found none, they said that upon consultation with Fidelity National Home Warranty agent, they said the problem was not covered because we did not have the valveWe ended up hiring a plumber and we paid out of our own pockets for de-clogging the drain by just snaking the drain from the roof! The home warranty guys did not even try to remedy, they just refused to do anything because we did not have the wash out valve they were looking for
We purchased the warranty when we purchased our home almost a year agoWe spent $and have had claims, The first one was a heating issue, the guy came out and said he wouldn't work on itThe second was the cooling system, they came out said we needed the pump cleaned and the ductwork worked onWe've been waiting now months for a resolution and it is now time to renewthere's no way I would ever give them another dimeI feel like I've been ripped off
I have had nothing but difficulty with this comp\any who can take *** for a year's warranty but cannot deliver servicesI have been on hold with this company three times for more than minutes at a time to be told that a service person cannot attend to my air conditioner for days
Terrible Service; does not honor contract
I reported and was 'approved' to have our refrigerator repaired one month agoLiterally one month ago and the refrigerator is still not repairedCalling customer service is a nightmareThe have told me estimated repair dates that have continued to be changedI feel very frustrated that I have no leverage to have a repair company fix our refrigeratorWith so many negative reviews, how is this scam business still operating? Why does it have an A rating from ***?
I have a contract with FNHWMy dishwasher broke in early Feb The sent out a technician to repair the unit THREE timesHe finally admitted that it can't be repaired and is under recall from the manufacturer (GE)FNHW is supposed to give me one of two options - replace the unit with a "like" unit or give me a check so I can buy a new oneI have been calling them since 2/28/No one will return calls or speak to meEmails go unanswered
Okay people, I would pick some place better to do your businessHeater went out, set up a request and paid the bucksThe guy gets dispatched and come out, takes a tool out and check the amp to the heater, claims it not the heater and that its the circuit breakerhours later I get a call from Fidelity claiming that its not covered by my warranty and we are keeping the $for literally minutes of workWarranty is up in two months, and I'm switching from these low lifesA+ is a joke rating!!!
I have a contract with Fidelity National WarrantyI contacted them last year when one my tank-less water heaters failed to provide hot waterThe first tech they sent out found no problem and claimed that the water heater was in good working order, even though it could not produce hot waterThe second tech agreed the unit was indeed badDue to the high voltage of the water heater, both a plumber AND electrician are needed to replace this unitOnce the plumber installed the unit, Fidelity National Warranty then told me it would be an additional $dollars to run the electrical, even though the electrical was still in place from the old water heaterAfter more weeks of them unable to hook up the heater, I paid an electrician out of pocket to hook up the water heaterSomething I should not have had to doNow, on April 3rd, the water heater has failedAfter contacting Fidelity National Warranty, they informed me that they do not offer warranties on their work and that I would
This is in regards to Contract *** *** *** *** ***Part of the work order was to resolve an issue with my *** refrigerator, which is having an issue with the water dispenser (noisy, uneven flow) and change filter indicator light (will not go off and sounds an alarm to change the filter even though it's been replaced )On/Around 2/20/- I submitted a service request using Fidelity's online service request toolIt has very limited options, which does not include issues for the water dispenser even though this is a covered part as stated in the contractOn/Around 3/16/- *** ***, the dispatched servicer, identified potential issues--a faulty water valve and control boardI was informed that due to the construction of my house the water valve could not be fixed*** *** recommended to replace or repair the control boardA replacement was not possible due to the part being unavailable so the alternative was a repair which they advised could take
I bought a condo on 9/1/The Seller bought a home warranty from Fidelity to cover any issues that may come up doing my first year of ownershipA few weeks after living here, I noticed a substantial leak coming from my showerI called Fidelity to report the issue on 9/13/They sent a plumber to check it out on 9/16/While there, the plumber and I noted a few other issues thatI called Fidelity that same day to try and add them to the claimI was told that they would have to create a separate claimOn 9/22/they requested more information about the inspection that was performed during the escrow processThat same day I emailed them a copy of my Home Inspection ReportThree weeks went by with no response from FidelityOn 10/7/16, I finally went to the website to follow up on the issueThey finally responded back to me on 10/17/16, by email, to deny my claimThe email read as follows: "I apologize for the delay you have experiencedFNHW has obtained a report from the
Horrid customer service/support Recently purchased home, seller provided FNHW to cover appliances and HVAC Home inspector recommended getting HVAC full inspection ASAP That turned up a need to replace the furnace completely FNHW approved During installation, contractor discovered the AC evap coils were completely fouled beyond repair FNHW will cover, but will ONLY cover the newer R410A type My AC system is the older Rtype New coils will be incompatible with old compressor FNHW does not cover incompatibility...even when it is THEIR CONTRACT coverage causing the incompatibility So, now after weeks, multiple hours spent on HOLD waiting to speak with FNHW, with NO AC or heat (The furnace cannot be installed until the coils are replaced), I am resigned to the fact that I will have to pony up the addition $$$ to replace the AC compressor Honestly, what good is their warranty? None Don't buy or accept a warranty from this company
Has been a customer of FNHW for couple of years, after I renewed a policy that came with the purchase of the houseContacted them in July for an air conditioning failureThe thermostatic expansion valve (TXV) failed on a year old unitThe cost of replacing this part (as determined by my independent *** ***) would have been $2-$3KFidelity refused to do any repairs/replacement of the failed partThe reasons for a denied claim, was based on the technician's determination that our A/C unit was mismatched in capacity between the main system and the evaporation coil, completely ignoring the fact that TXV valve did not work, compressor did not start and the unit was producing zero airThis erroneous claim on their part was quickly debunked by me having original installer and *** dealer independently inspect the unit on my own dollar and conclude with documented factory paperwork that the unit was not mismatchedThis paperwork was quickly provided to FidelityMy b
I contacted Fidelity for a stoppage in my upstairs bathroomsFidelity said they couldn’t get a contractor out in time to make the repairFidelity forced me to get my own contractor to make the repair using the out of network clauseI have made several attempts to contact FidelityThey have now denied the claim after serve real time saying they would pay for the repairI have now recieved a official form saying the claim for Dec4th was deniedFidelity is participating in bait and switch tactics with out of network service so they don’t have to pay for any covered home warranty repairs*** *** from the company resolved the issue after the rep lied and sent fraudulent paperwork saying I had a appliance repairI had a main line stoppage from the second story of my homeThe only way to repair was to have the pipe cut outIf they would have sent a contractor it would have been the same outcome except I would only have had to pay instead of please helpThey are b
The A/C unit of my home broke on Thursday 8/2- I am months pregnant, live in ** and being without A/C is dangerous for both myself and my baby when outside is Fidelity Home Warranty computer system was down and they were unreachable the day of failureI called an independent contractor as I needed quick resolutionIt turned out it was not a simple fix and since the system is very old parts are not readily availableNo repairs were done this day in effort to respect Fidelity policy; I called again in the morning and the system was still down so they couldn't place a service order for me for another 2-hrs according to the representative; I called back and After hours wait and after another near hours on hold a supervisor allowed me to submit a quote from a vendor of my choice so the issue can be resolved that dayHe charged me $**-their service fee to issue permission to utilize outside vendorOnce I did so I had to get on the phone again- an hour and a half holdThe p