I have Fidelity home warranty planThe AV unit is covered under the warranty planThe HAVC was broken and Fidelity sent a technician to repair, the technician informed me the transformer in the unit was broken and he was going to return and replace themOne week had passed he has not comeI contacted Fidelity customer service, they said I had to talk to authorization office and transferred me there without listening to meI was on hold on the line for over minutes no one answeredI called the customer service again and insisted to talk to the manager, they declined to transfer me to talk to the manager, and put me over to authorization office and held me waiting for another minutes then no answerNo one was answering my call and they wanted to decline a covered claim with no explanation
A provider was sent to repair a drain leakThe leak was repaired incorrectly and we experienced another leak causing damage to our kitchenWe had a separate company come inspect the issueWe submitted the company's report of the problem on 01/18/It has almost been a month and our drain has still not been repairedWe have made several phone calls and an email to FidelityEach contact leaves us with no results and no timelineWe are also being told that the bad repair work done by Fidelity's provider will still come out of our deductibleAdditionally, the provider that did the work incorrectly charged about $and the company we hired quoted the exact same work at about half the costAs a Fidelity customer this cost discrepancy is very concerning
We have been a customer for yrsWe tried to renew our contract on-line on July Fidelity's on-line systems were downWe called August & was told that we could not renew, we had to purchase another contract and have a day waiting periodOver a week later a sales agent called us saying we were given the wrong information and we could renew without a waiting periodIn the meantime, we had an issue with our air conditioning unit and had to pay for a service call and ultimately a new systemThe sales agent kept calling us guaranteeing we had no waiting periodWe asked for the service fee to be reimbursed to us since the agent gave us the wrong informationThis is like bait and switchThey didn't deliver what they advertiseIf we had been given the correct information we would have had all of the fees coveredThis is outrageousWe would like Fidelity held responsible for this and reimburse us the service call fees of $***
The company doesn't have enough people to address customers properlyRegular hold time on the phone is over minutesI have a problem with A/C and it took them a few days to send somebody over hereContractor is not professionalHe connected some ugly PVC pipe to A/C unit on the roof and now it is still pouring on the roofIt looks uglySo another words they hire not professionals to fix it cheapest way possibleI had to pre-pay fee for this handy work
Well pump went out for houseCovered by Home Warranty charged service couldn't find a contractor to work on itFidelity issued out of pocket reimburement paperwork no where on the paperwork says must be licensed conctractorContractor came out to repair well gave proper invoiceDays later fidelty request must be licensed for reimbursement Now the whole reason for the warranty is goneservice charge for something they wont reimburse left with bills now
A home warranty was purchased in July 28, from Fidelity National Home WarrantyOn July 26, they were notified that there was a problem with the refrigerator freezing everythingThe work was contracted out to Sears who did not show up until AugAccording to my tenants the repairman did nothing whatsoever but told the tenant they would come back in a few weeks to replace the thermostatI asked if this was because the part had to be ordered and was told "no, that was just the next time they would be in the area." Obviously a refrigerator cannot wait for weeks to be repairedI wrote and filed a complaint Fidelity a couple of days ago and heard nothing backI finally called them today and after a long wait was told they would have to hear from Sears firstIn the meantime my tenants cannot use their refrigerator
I file a claim for my AC on 07/05/2018, After having technician to my home and waiting over a month my AC is still not workingThe first person came to my home on 07/he started a test and stated that he will need to come back out to check the test in order to know where the leak wasHowever, instead of coming back outHe sent a authorize claim to replace the whole AC that is years old which had a out of pocket cost to me of $I did not trust this companyAfter calling the home warranty company multiple times (waiting on hold over hr each time) and speaking to different rep who tried to convince me that the claim was correct and that I needed to pay the moneyI force to have another company come outThe 2nd guy that came out, simply stated he would do the work because the company did not tell him it was for a 2nd opinionHaving to call back multiple times again and requesting for another company the 3rd tech came out, who stated that unit DID NOT need to be replace
Called to request plumbing service that is covered under my warrantyThe rep who took my call said that I had to pay for the service immediately on the phonePreviously I have always paid the service vendor directly after the service was completeI informed the Fidelity rep and she told me that it is policy now that I have to pay at the time of my callThe plumber came and said he cannot fix the issueWhen I called Fidelity to request a refund because service was never completed, the rep in the authorization deptsaid that the plumber said he couldn't fix b/c he cut open the wall & found moldThe plumber never cut open any walls! The plumber is *** ***I informed the Fidelity rep & he didn't believe what I saidIt is my house & I was present when the plumber came & know he did not cut anything in my house! I even offered to send photos as proofThe rep continued to dispute what I said & sided with the plumber's versionAdditionally, I requested a ref
First, I submitted a request for service because one of my air conditioning units was not blowing airA service provider came out and told me that he could not service the unit because they did not handle that part of the repair and because he could not do anything he was not going to charge us for the repairHe said that he would call the company and let them know so that they could send another company out who handled those repairsI waited over a day to hear from the warranty company and didn't hear anything so I called themThey told me that they had not heard from the repairman so they could not call another repair person to come fix itMind you that this is Arizona and it has been over every dayFinally, at the end of the 2nd day after the repair guy had come out, the warranty company told me that it could not be fixed because it was the air conditioning unit for our casita and the casita was not covered under my policyI don't know when that happenedI had it service
*** *** has a home warranty with Fidelity National Home Warranty She had several incidents with over the past year with Fidelity National Home Warranty and with getting repairs done or approved The final incident was with electrical issues with circuit breakers constantly blowing in the main fuse panel located in the attached garage and a couple faulty outlets Fidelity also did not have anyone under contract to do the work in our area of King County, so her caretakers were told to contact a local electrician to do the work and have the electrician call Fidelity National Home Warranty when they diagnosed the issues The electrician called to explain the issues with the outlets and circuit breakers were tripping At first Fidelity denied the repair to the circuit breakers After talking with several Fidelity representatives, it was determined the repairs for the circuit breaker panel work inside the garage which is considered inside the covered residence The electrician
First, I submitted a request for service because one of my air conditioning units was not blowing airA service provider came out and told me that he could not service the unit because they did not handle that part of the repair and because he could not do anything he was not going to charge us for the repairHe said that he would call the company and let them know so that they could send another company out who handled those repairsI waited over a day to hear from the warranty company and didn't hear anything so I called themThey told me that they had not heard from the repairman so they could not call another repair person to come fix itMind you that this is Arizona and it has been over every dayFinally, at the end of the 2nd day after the repair guy had come out, the warranty company told me that it could not be fixed because it was the air conditioning unit for our casita and the casita was not covered under my policyI don't know when that happenedI had it service
I submitted a claim for a broken air conditioner on July 9, It is now September 11, 2018, over two months later, and the air conditioner still has not been fixed/replacedAs of month ago, the AC repair company says the AC needs to be replacedEverytime I call the AC repair company, they say to call FidelityWhen I call Fidelity, they say to call the AC repair company
For weeks now I have been going back and forth with Fidelity trying to get my furnace fixedThe first company tey sent out, NPM Heating & Cooling, lied and said my furnace had not been maintainedI have all of my maintenance records plus the testimony of other reputable service companies that my furnace was well-maintainedOn Oct10, 2016, Fidelity agreed to send another repairman for a "second opinion." They came out yesterday and informed me I needed a new furnace and they would report this to Fidelity by the end of the dayAround 2pm today (10/19/16) I called Fidelity and after being on hold several minutes was told the report from *** *** *** *** had not been received yetIt is starting to get coldWe need our furnace either repaired or replacedI renewed my warranty in good faith believing that Fidelity was a reputable company like it's predecessorAt this point that has not been demonstrated and I am growing weary of the run around I've been gettingPLE
One month ago, my family and I moved into a house which had a home warranty with FidelityThe previous owners had used the warranty before the closing to fix the air conditioning unit, which needed to be fixed according to our buyer/seller contractHowever, the unit was not fixed after closingWe called Fidelity who called R&B mechanical, who had come to fix the unit when the previous owners made the request.R &B mechanical came out to fix the Air conditioning unitThey said they should have caught all the issues/problems with the A C when the previous owners called the first timeR&B said they were sorry for my husband and I because we were supposed to have a working A C when we moved inThey waived the service fee and other fees for usThey said they told Fidelity the service fee was waivedHowever Fidelity send us a bill with the service fee for $On September 19, I called Fidelity and explained the whole situationThe lady sent me to another lady who said I
Our kitchen was flooded on Thursday afternoon when I got homeI called Fidelity and they set me up with a plumberThe plumber couldn't come out until MondayOur water was off all weekendMy Father In Law waited at my house for the plumber to arrive and fix our issue which ended up being a simple problem with our faucet leaking off the counter onto our floorThe plumber *** arrives, and with a bad attitude tells him, "I don't know why I'm hereFidelity just sent me and didn't tell me anything." My father in law takes him to the kitchen, turns on the faucet and no leakThe plumber replies with, "I can't fix it if I see nothing wrong." My father in law asks him to wait while he turns on the faucet and it finally starts leakingSo he fixed itbut he destroyed our faucet while doing soHe lied about it and said he didn't do itWrote, "So I won't be blamed." On his service orderI figure if he didn't do it he would have showed us before he went in to do itMy FIL said the guy was about to leave without fixing anythingI called Fidelity within minutes of the man leaving to complainI sent photos immediatelyNo response from Fidelity regarding my problemI have used Fidelity many times and their services have been okFidelity won't make it right and I spoke with supervisorsThe plumbing company won't make it right, the owner never called me back and I paid $for horrible service from someone extremely unprofessional who didn't want to go to work that dayI checked his name in *** (***) and he has terrible reviewsI figure if the owner of the plumbing company sends someone who lacks professionalism then they will be the sameI will not be recommending Fidelity ever again and I will not be renewing with them next year
Filed a service request a week ago and paid the $** feeThe company *** *** *** was dispatched and an appointment was madeCompany never showed up and did not return to the numerous phone messages leftFidelity warranty has yet to dispatch another company even after my attempts to do soMy warranty expires in a month and at this rate they will not be at my house in time to fix the issue they are responsible for and continue to give me the run around by saying someone will call someone will callThis is a terrible business practice to take money from someone then not deliver when it comes time to provide service
I've had a home warranty with Fidelity since 6/20/ When the hot water heater went out on New Years day, 2015, we had prompt service and even though we had to pay out of pocket they covered it and reimbursed me However, in Feb of 2016, on the 8th I filed a service claim for the built in microwave at my home and one or two days later I had to file a claim for a stoppage Today 2/25/16, I still do not have a working microwave and my plumbing issue is still an issue I am out over $because the plumbing company they sent out couldn't find the ground level cleanouts or the sewer line in or days They broke the hall bath toilet by using a snake and it came through the toilet and punch a hole in it The snake was almost in my hallway, when my husband yelled at them to stop I have a huge hole in the front yard where they assumed the sewer line was and was not I have not been reimbursed for anything from the plumbing company and I had to hire other plumbing company to come to the house and take care of the stoppage They found the cleanouts and the sewer line with in minutes of being at the property and they showed up when they said they would I sent them the bid from the other plumbing company and the person I spoke with today stated that they would cash me out at $and that is all they will cover I've been told to go directly to Dispatch home services, the first plumbing company to collect the cost of the damage and the new toilet All that company wants is a copy of the estimate from the top notch company to see if they can come up with a proposal to make me happy Worse customer service I have ever received They claim to be there 24/but most of the time, I have to wait in access of minutes to talk to someone and then nothing is done Horrible company I will not be renewing with them this year They have promised to have "***" call me today about the complaint against the other plumbing company and their purchasing department regarding my microwave Regardless if I receive those calls I am not happy with the service they have provided with the microwave or the plumbing issues Dispatch home services that was sent to our home (the first company) has a D rating with the *** I have filed complaints with ***, my bank for quality of service, with Fidelity and I will also be filing a complaint with the TExas State Board of Plumbers Examiners
My wife and I just purchased a home and were given a warranty through Fidelity National Home Warranty (contract #***)Our a/c has been out for over weeks They sent a company A&M air conditioning out of Monrovia Ca and he came out a days later and said there was a leak Had to wait for authorization and a week for him to come out again to repair the leak The tech was at the house for no more then min and tried to leave saying the unit was fixed The a/c was not blowing cold and was told to let it run for a while This guy is a joke and his company has a ton of bad reviewsI have been trying to contact the warranty company and the times I have called I have been on hold for over min and have not spoken to anyoneMy wife is months pregnant and we have had a heat spell lately and its unbearable and I want the warranty to fix or replace the unitI feel I am getting taken advantage ofThey take your money for the contract and the service fee and not
On 01/30/i called to open a claim in regards to two leaky restroomsFidelity said a plumber would call me in business hours nobody never called so I called the plumber myself, *** *** said they did not had any availability until the following week, the manager was very rude to me and said just to call somebody elseI called fidelity again and told them what happened they said unfortunately they were the only plumber they had in my area so I went ahead and scheduled with *** ***, I waited all day and they never showed up I called them and she said he wasn't going to be able to come that he would be available the following day, finally he showes up and walks out to his truck and tells me you have more than *** dollars in damage I need to call the warranty for approval he didn't touch anything inside my house just walk in and walk outIt has been weeks I have been calling the plumber and he rehects my calls and does not respond to messages y been doing the same wi
They don't stand by their service to ensure the job is done right by their vendorsI had to pay for the same service twice, when the original service wasn't done right the first timeFidelity National Home Warranty provides horrible customer service, and are only focused on every dollar earned and not the quality home services
I have Fidelity home warranty planThe AV unit is covered under the warranty planThe HAVC was broken and Fidelity sent a technician to repair, the technician informed me the transformer in the unit was broken and he was going to return and replace themOne week had passed he has not comeI contacted Fidelity customer service, they said I had to talk to authorization office and transferred me there without listening to meI was on hold on the line for over minutes no one answeredI called the customer service again and insisted to talk to the manager, they declined to transfer me to talk to the manager, and put me over to authorization office and held me waiting for another minutes then no answerNo one was answering my call and they wanted to decline a covered claim with no explanation
A provider was sent to repair a drain leakThe leak was repaired incorrectly and we experienced another leak causing damage to our kitchenWe had a separate company come inspect the issueWe submitted the company's report of the problem on 01/18/It has almost been a month and our drain has still not been repairedWe have made several phone calls and an email to FidelityEach contact leaves us with no results and no timelineWe are also being told that the bad repair work done by Fidelity's provider will still come out of our deductibleAdditionally, the provider that did the work incorrectly charged about $and the company we hired quoted the exact same work at about half the costAs a Fidelity customer this cost discrepancy is very concerning
We have been a customer for yrsWe tried to renew our contract on-line on July Fidelity's on-line systems were downWe called August & was told that we could not renew, we had to purchase another contract and have a day waiting periodOver a week later a sales agent called us saying we were given the wrong information and we could renew without a waiting periodIn the meantime, we had an issue with our air conditioning unit and had to pay for a service call and ultimately a new systemThe sales agent kept calling us guaranteeing we had no waiting periodWe asked for the service fee to be reimbursed to us since the agent gave us the wrong informationThis is like bait and switchThey didn't deliver what they advertiseIf we had been given the correct information we would have had all of the fees coveredThis is outrageousWe would like Fidelity held responsible for this and reimburse us the service call fees of $***
The company doesn't have enough people to address customers properlyRegular hold time on the phone is over minutesI have a problem with A/C and it took them a few days to send somebody over hereContractor is not professionalHe connected some ugly PVC pipe to A/C unit on the roof and now it is still pouring on the roofIt looks uglySo another words they hire not professionals to fix it cheapest way possibleI had to pre-pay fee for this handy work
Well pump went out for houseCovered by Home Warranty charged service couldn't find a contractor to work on itFidelity issued out of pocket reimburement paperwork no where on the paperwork says must be licensed conctractorContractor came out to repair well gave proper invoiceDays later fidelty request must be licensed for reimbursement Now the whole reason for the warranty is goneservice charge for something they wont reimburse left with bills now
A home warranty was purchased in July 28, from Fidelity National Home WarrantyOn July 26, they were notified that there was a problem with the refrigerator freezing everythingThe work was contracted out to Sears who did not show up until AugAccording to my tenants the repairman did nothing whatsoever but told the tenant they would come back in a few weeks to replace the thermostatI asked if this was because the part had to be ordered and was told "no, that was just the next time they would be in the area." Obviously a refrigerator cannot wait for weeks to be repairedI wrote and filed a complaint Fidelity a couple of days ago and heard nothing backI finally called them today and after a long wait was told they would have to hear from Sears firstIn the meantime my tenants cannot use their refrigerator
I file a claim for my AC on 07/05/2018, After having technician to my home and waiting over a month my AC is still not workingThe first person came to my home on 07/he started a test and stated that he will need to come back out to check the test in order to know where the leak wasHowever, instead of coming back outHe sent a authorize claim to replace the whole AC that is years old which had a out of pocket cost to me of $I did not trust this companyAfter calling the home warranty company multiple times (waiting on hold over hr each time) and speaking to different rep who tried to convince me that the claim was correct and that I needed to pay the moneyI force to have another company come outThe 2nd guy that came out, simply stated he would do the work because the company did not tell him it was for a 2nd opinionHaving to call back multiple times again and requesting for another company the 3rd tech came out, who stated that unit DID NOT need to be replace
Called to request plumbing service that is covered under my warrantyThe rep who took my call said that I had to pay for the service immediately on the phonePreviously I have always paid the service vendor directly after the service was completeI informed the Fidelity rep and she told me that it is policy now that I have to pay at the time of my callThe plumber came and said he cannot fix the issueWhen I called Fidelity to request a refund because service was never completed, the rep in the authorization deptsaid that the plumber said he couldn't fix b/c he cut open the wall & found moldThe plumber never cut open any walls! The plumber is *** ***I informed the Fidelity rep & he didn't believe what I saidIt is my house & I was present when the plumber came & know he did not cut anything in my house! I even offered to send photos as proofThe rep continued to dispute what I said & sided with the plumber's versionAdditionally, I requested a ref
First, I submitted a request for service because one of my air conditioning units was not blowing airA service provider came out and told me that he could not service the unit because they did not handle that part of the repair and because he could not do anything he was not going to charge us for the repairHe said that he would call the company and let them know so that they could send another company out who handled those repairsI waited over a day to hear from the warranty company and didn't hear anything so I called themThey told me that they had not heard from the repairman so they could not call another repair person to come fix itMind you that this is Arizona and it has been over every dayFinally, at the end of the 2nd day after the repair guy had come out, the warranty company told me that it could not be fixed because it was the air conditioning unit for our casita and the casita was not covered under my policyI don't know when that happenedI had it service
*** *** has a home warranty with Fidelity National Home Warranty She had several incidents with over the past year with Fidelity National Home Warranty and with getting repairs done or approved The final incident was with electrical issues with circuit breakers constantly blowing in the main fuse panel located in the attached garage and a couple faulty outlets Fidelity also did not have anyone under contract to do the work in our area of King County, so her caretakers were told to contact a local electrician to do the work and have the electrician call Fidelity National Home Warranty when they diagnosed the issues The electrician called to explain the issues with the outlets and circuit breakers were tripping At first Fidelity denied the repair to the circuit breakers After talking with several Fidelity representatives, it was determined the repairs for the circuit breaker panel work inside the garage which is considered inside the covered residence The electrician
First, I submitted a request for service because one of my air conditioning units was not blowing airA service provider came out and told me that he could not service the unit because they did not handle that part of the repair and because he could not do anything he was not going to charge us for the repairHe said that he would call the company and let them know so that they could send another company out who handled those repairsI waited over a day to hear from the warranty company and didn't hear anything so I called themThey told me that they had not heard from the repairman so they could not call another repair person to come fix itMind you that this is Arizona and it has been over every dayFinally, at the end of the 2nd day after the repair guy had come out, the warranty company told me that it could not be fixed because it was the air conditioning unit for our casita and the casita was not covered under my policyI don't know when that happenedI had it service
I submitted a claim for a broken air conditioner on July 9, It is now September 11, 2018, over two months later, and the air conditioner still has not been fixed/replacedAs of month ago, the AC repair company says the AC needs to be replacedEverytime I call the AC repair company, they say to call FidelityWhen I call Fidelity, they say to call the AC repair company
For weeks now I have been going back and forth with Fidelity trying to get my furnace fixedThe first company tey sent out, NPM Heating & Cooling, lied and said my furnace had not been maintainedI have all of my maintenance records plus the testimony of other reputable service companies that my furnace was well-maintainedOn Oct10, 2016, Fidelity agreed to send another repairman for a "second opinion." They came out yesterday and informed me I needed a new furnace and they would report this to Fidelity by the end of the dayAround 2pm today (10/19/16) I called Fidelity and after being on hold several minutes was told the report from *** *** *** *** had not been received yetIt is starting to get coldWe need our furnace either repaired or replacedI renewed my warranty in good faith believing that Fidelity was a reputable company like it's predecessorAt this point that has not been demonstrated and I am growing weary of the run around I've been gettingPLE
One month ago, my family and I moved into a house which had a home warranty with FidelityThe previous owners had used the warranty before the closing to fix the air conditioning unit, which needed to be fixed according to our buyer/seller contractHowever, the unit was not fixed after closingWe called Fidelity who called R&B mechanical, who had come to fix the unit when the previous owners made the request.R &B mechanical came out to fix the Air conditioning unitThey said they should have caught all the issues/problems with the A C when the previous owners called the first timeR&B said they were sorry for my husband and I because we were supposed to have a working A C when we moved inThey waived the service fee and other fees for usThey said they told Fidelity the service fee was waivedHowever Fidelity send us a bill with the service fee for $On September 19, I called Fidelity and explained the whole situationThe lady sent me to another lady who said I
Our kitchen was flooded on Thursday afternoon when I got homeI called Fidelity and they set me up with a plumberThe plumber couldn't come out until MondayOur water was off all weekendMy Father In Law waited at my house for the plumber to arrive and fix our issue which ended up being a simple problem with our faucet leaking off the counter onto our floorThe plumber *** arrives, and with a bad attitude tells him, "I don't know why I'm hereFidelity just sent me and didn't tell me anything." My father in law takes him to the kitchen, turns on the faucet and no leakThe plumber replies with, "I can't fix it if I see nothing wrong." My father in law asks him to wait while he turns on the faucet and it finally starts leakingSo he fixed itbut he destroyed our faucet while doing soHe lied about it and said he didn't do itWrote, "So I won't be blamed." On his service orderI figure if he didn't do it he would have showed us before he went in to do itMy FIL said the guy was about to leave without fixing anythingI called Fidelity within minutes of the man leaving to complainI sent photos immediatelyNo response from Fidelity regarding my problemI have used Fidelity many times and their services have been okFidelity won't make it right and I spoke with supervisorsThe plumbing company won't make it right, the owner never called me back and I paid $for horrible service from someone extremely unprofessional who didn't want to go to work that dayI checked his name in *** (***) and he has terrible reviewsI figure if the owner of the plumbing company sends someone who lacks professionalism then they will be the sameI will not be recommending Fidelity ever again and I will not be renewing with them next year
Filed a service request a week ago and paid the $** feeThe company *** *** *** was dispatched and an appointment was madeCompany never showed up and did not return to the numerous phone messages leftFidelity warranty has yet to dispatch another company even after my attempts to do soMy warranty expires in a month and at this rate they will not be at my house in time to fix the issue they are responsible for and continue to give me the run around by saying someone will call someone will callThis is a terrible business practice to take money from someone then not deliver when it comes time to provide service
I've had a home warranty with Fidelity since 6/20/ When the hot water heater went out on New Years day, 2015, we had prompt service and even though we had to pay out of pocket they covered it and reimbursed me However, in Feb of 2016, on the 8th I filed a service claim for the built in microwave at my home and one or two days later I had to file a claim for a stoppage Today 2/25/16, I still do not have a working microwave and my plumbing issue is still an issue I am out over $because the plumbing company they sent out couldn't find the ground level cleanouts or the sewer line in or days They broke the hall bath toilet by using a snake and it came through the toilet and punch a hole in it The snake was almost in my hallway, when my husband yelled at them to stop I have a huge hole in the front yard where they assumed the sewer line was and was not I have not been reimbursed for anything from the plumbing company and I had to hire other plumbing company to come to the house and take care of the stoppage They found the cleanouts and the sewer line with in minutes of being at the property and they showed up when they said they would I sent them the bid from the other plumbing company and the person I spoke with today stated that they would cash me out at $and that is all they will cover I've been told to go directly to Dispatch home services, the first plumbing company to collect the cost of the damage and the new toilet All that company wants is a copy of the estimate from the top notch company to see if they can come up with a proposal to make me happy Worse customer service I have ever received They claim to be there 24/but most of the time, I have to wait in access of minutes to talk to someone and then nothing is done Horrible company I will not be renewing with them this year They have promised to have "***" call me today about the complaint against the other plumbing company and their purchasing department regarding my microwave Regardless if I receive those calls I am not happy with the service they have provided with the microwave or the plumbing issues Dispatch home services that was sent to our home (the first company) has a D rating with the *** I have filed complaints with ***, my bank for quality of service, with Fidelity and I will also be filing a complaint with the TExas State Board of Plumbers Examiners
My wife and I just purchased a home and were given a warranty through Fidelity National Home Warranty (contract #***)Our a/c has been out for over weeks They sent a company A&M air conditioning out of Monrovia Ca and he came out a days later and said there was a leak Had to wait for authorization and a week for him to come out again to repair the leak The tech was at the house for no more then min and tried to leave saying the unit was fixed The a/c was not blowing cold and was told to let it run for a while This guy is a joke and his company has a ton of bad reviewsI have been trying to contact the warranty company and the times I have called I have been on hold for over min and have not spoken to anyoneMy wife is months pregnant and we have had a heat spell lately and its unbearable and I want the warranty to fix or replace the unitI feel I am getting taken advantage ofThey take your money for the contract and the service fee and not
On 01/30/i called to open a claim in regards to two leaky restroomsFidelity said a plumber would call me in business hours nobody never called so I called the plumber myself, *** *** said they did not had any availability until the following week, the manager was very rude to me and said just to call somebody elseI called fidelity again and told them what happened they said unfortunately they were the only plumber they had in my area so I went ahead and scheduled with *** ***, I waited all day and they never showed up I called them and she said he wasn't going to be able to come that he would be available the following day, finally he showes up and walks out to his truck and tells me you have more than *** dollars in damage I need to call the warranty for approval he didn't touch anything inside my house just walk in and walk outIt has been weeks I have been calling the plumber and he rehects my calls and does not respond to messages y been doing the same wi
They don't stand by their service to ensure the job is done right by their vendorsI had to pay for the same service twice, when the original service wasn't done right the first timeFidelity National Home Warranty provides horrible customer service, and are only focused on every dollar earned and not the quality home services