*** *** *** *** per them changed their procedures April On May 13, we requested service They did not collect payment on the phone and the technician who fixed the appliance did not collect them payment We then needed another service this month and were told our account had been suspended due to non payment That is when I was informed of the change in procedure I asked for the supervisor who was messaged and given my husbands number to call since he would be available in the afternoon to answer the phone ***, I only assume is a supervisor, did not call my husband A message was left for me, I returned the call and have not received a call back in a week I got another message from a person named *** I returned his call and have received no call back for days I called today to follow up and the first representative hung up on me and the second representative told me he did not know *** or *** and would not transfer me to
I was trying to dispute a service charge with this company for a recall visit A plumber had come to fix and leak and the next day there was more water under the pipe The plumber came back and said nothing was wrong so we were charged a second service fee After many months and over attempts and hours on hold with this company I finally was able to speak to a live human being to dispute this second service charge I was told that the technician found nothing wrong so I should have been charged a service fee even though I had photos and proof that there was still water leakingTERRIBLE CUSTOMER SERVICE!
TERRIBLE CUSTOMER SERVICE
We called due to a water leak in our bedroomhours later still no sign of a plumberWe called *** again, and Oops, they put the claim on the wrong ticketsWe went from having the corner of the carpet wet, to having 3/of the carpet soaked (including the wooden furniture in the bedroom)We call Fidelity to see if they would wave the $fee or pay at least for a carpet cleaning due to their screw upTheir answer was "we apologize for the issue, but our policy state that we do not cover secondary damage"So it's ok for them to screw up for a water leak and now will cost me out of pocket moneyThanks Fidelity, but we are changing home warranty
My dishwasher broke in May, I called Fidelity to use my home warranty I have with themThey sent a technician out twice over several weeks to try to fix but were unable to do soI was offered a replacement or cash, seeing as how the amount of cash they offered was barely enough to cover the cheapest dishwasher available, let alone the cost of removal of the old one and installation of new oneSo I opted for the replacementThe replacement they offered was stainless steel, all my other appliances are white, as was the dishwasher that brokeNot wanting a dishwasher that did not match I asked if there was another optionThey informed me they are not required to match the color of the applianceAs I looked further into information on this dishwasher I realized it was also too large for the space I haveI spent many hours on the phone with several different people who all gave me different excuses/storiesFinally, after two months without a dishwasher, Fidelity found one that would
I have been waiting on an evaporator coil for ~weeks I live in, it’s ~deg I was offered a dollar voucher for window units at *** Please help me identify the *** that has window units for that price? I have children and elderly parents that are suffering from the heat and FMHW wants to give me dollars for window units I’m on the third company for the evaporator coil If dollars will buy window units, why can’t it buy an evaporator coil
Filed a service request a week ago and paid the $** feeThe company *** *** *** was dispatched and an appointment was madeCompany never showed up and did not return to the numerous phone messages leftFidelity warranty has yet to dispatch another company even after my attempts to do soMy warranty expires in a month and at this rate they will not be at my house in time to fix the issue they are responsible for and continue to give me the run around by saying someone will call someone will callThis is a terrible business practice to take money from someone then not deliver when it comes time to provide service
A home warranty was purchased in July 28, from Fidelity National Home WarrantyOn July 26, they were notified that there was a problem with the refrigerator freezing everythingThe work was contracted out to Sears who did not show up until AugAccording to my tenants the repairman did nothing whatsoever but told the tenant they would come back in a few weeks to replace the thermostatI asked if this was because the part had to be ordered and was told "no, that was just the next time they would be in the area." Obviously a refrigerator cannot wait for weeks to be repairedI wrote and filed a complaint Fidelity a couple of days ago and heard nothing backI finally called them today and after a long wait was told they would have to hear from Sears firstIn the meantime my tenants cannot use their refrigerator
I submitted a claim for a broken air conditioner on July 9, It is now September 11, 2018, over two months later, and the air conditioner still has not been fixed/replacedAs of month ago, the AC repair company says the AC needs to be replacedEverytime I call the AC repair company, they say to call FidelityWhen I call Fidelity, they say to call the AC repair company
I made an appointment for *** to come and fix the dishwasher around wks ago for today between & Pm on 1/12/I am a per diem worker so I had to ask for this time off in order to be home and I am not getting paid if I do not workI waited on the serviceman as I was supposed to till 4:pm no one called or came then I called fidelity customer service and talked to *** the customer service she put me on hold to call *** for minutes the she told me *** is behind and will come between & &pmOf course I got upset because no one called me to let me know but I did not have any choice since I did not want to postpone the repair and had to take off work for another dayLater tonight I received a message from the service person that he is not coming because it is too late and I should call *** to rescheduleWhat kind of service is that?
Fidelity National Home Warranty sent *** *** *** *** to repair my fridge ice maker in a home I had just purchased*** was sent to repair my ice maker in my fridge, but in the process of this repair, they caused my fridge to leak, and left my home without properly checking their workThey left my home and said everything was good to goI went to work, but when I returned home, the fridge was leaking underneath and caused severe damage to my hardwood floor and ceiling below*** took no responsibility, and one of their employees was even rude and condescending, and even hung up on meSeeking recourse for the damage to my home, I contacted Fidelity, since they were the company who sent out ***Fidelity initially acted as if they were being helpful, but putting me in contact with their vendor relations departmentHowever, after many weeks calling and trying to actually speak to someone, I was told that there was nothing that they could do to rectify the situation for me
We purchased home warranty with company in October of with purchase of our homeOn July we filed a claim that our central air was not working properlyLater than evening, our air conditioner sprung a leak that leaked over gallons of water in our homeWe called ***
I purchased my home in February and a warranty from Fidelity was includedAll systems passed inspection at the time of the home buyIn early July, the HVAC system broke downI called Fidelity Home Warranty to request service, they sent a tech named *** from *** *** *** ***) who then replaced the fan motor on the condenserA few days later, water began leaking from the coil unit in the attic through the ceiling into my living roomI stopped using the AC, called Fidelity and after trying to reach an operator for hours, finally got someone to come out and lookThey sent the same tech, *** from *** *** * *** *** (who was very rude to me this time)*** looked into my attic, did not go into my attic, and simply said "your system is not level and is not installed properly", closed the attic and left and said I would have to call the home warranty company to follow upI did that and after trying to reach someone at Fidelity for hours, I finally reached a rep who said they would not repair or replace the system because it's not installed correctly although my warranty contract specifies coverage for "improper installation"When I asked about this, the rep said "that's a grey area." I requested a second opinion as my air conditioning still did not work, which they said they would request "emergency dispatch"After waiting for hours, I followed up and was told they would not be able to get anyone to the house for at least a week but I could hire my own company and submit for out-of-pocket expensesThey emailed me the forms to do soSo I called a couple local companies and had someone here the next day, got an estimate and paidWhen I submitted my invoice, Fidelity then denied my claim saying the services were not coveredSumming up the experience, it has been beyond frustrating and a huge waste of valuable time trying to work with Fidelity and get them to provide service and honor their contractIt seems their modus operandi is to make the process so frustrating that you have no recourse but to give upIt's my opinion that their warranty is worthless and a waste of moneyI would not be surprised to learn that they are offering a bogus product and their reps are being trained to deny services
One month ago, my family and I moved into a house which had a home warranty with FidelityThe previous owners had used the warranty before the closing to fix the air conditioning unit, which needed to be fixed according to our buyer/seller contractHowever, the unit was not fixed after closingWe called Fidelity who called R&B mechanical, who had come to fix the unit when the previous owners made the request.R &B mechanical came out to fix the Air conditioning unitThey said they should have caught all the issues/problems with the A C when the previous owners called the first timeR&B said they were sorry for my husband and I because we were supposed to have a working A C when we moved inThey waived the service fee and other fees for usThey said they told Fidelity the service fee was waivedHowever Fidelity send us a bill with the service fee for $On September 19, I called Fidelity and explained the whole situationThe lady sent me to another lady who said I
I moved into my new home on April 24th, By May 1, I realized that my AC unit wasn't cooling as wellBy May 2, it had stopped cooling completelyI then contacted my home warranty company and filed a claim with themMay 4th a technician came out and inspected the issue and informed the unit was out of Freon due to a leakOur lender required us to have a home inspection done before purchasing the home and while he documented rust damage nowhere in his report was it stated that the unit was not in good working condition(I have provided this to the home warranty company in which my claim was still denied.) My real estate agent contacted her rep for Fidelity and she stated if we covered out of pocket she would allow a third party non biased technician to come out and evaluate itI personally believe this was only stated to pacify meThe 2nd technician came out and he was VERY thorough; he found that the original technician left the caps off our condenser and the cover
Long story short, we found out furnace and A.C(years old) weren't working and had a technician look at itHe tried messing with the control board but had trouble getting it to workHe also said there was some rust in the heat exchanger which may be from a crackSo we decided we'd wait until March and have someone look at replacing the thing as we were just about to dive into some other renovations and didn't need to deal with it right awayAround Feb we discovered it was under warranty only after receiving a warranty renewal invoice from fidelity(We are new at this home ownership thing) So we called them and had them send someone to look at itUnfortunately we'd forgotten during the renovations our gas line had been capped after the renovation company accidentally cut into it, which wasn't a huge deal at the time because nothing in our has other than the furnace uses gasSo the tech comes out and tells us a few things; first the unit is undersized for the homeSecond, he
This warranty company is SORRY! I have been with them for years! and today I had a service call and the plumber caused more damage; of course he was long gone before I noticed a puddle of water on my bathroom floor I called Fidelity and told the representative to call back the service provider and have them come back! He assured me that he would put an "emergency order" in to have someone come out hours later I get the dreaded phone call informing me that due to the holiday weekend that none of their "service providers" are available However, if I wanted to go outside my warranty and have someone on my own come out and fix the problem that their service provider created I could do that! NO THANK YOU!!!, the last time I had an "emergency service call" they couldn't find a single person and it wasn't a holiday weekend I found a plumber, paid for the service, and guess what? They refused to pay the invoice talking about the plumber did not repair to their standards or some BS like that I should have heeded that warning and canceled then So essentially I paid $dollars that yearBut I renewed..How stupid of me...But not after this last incident I pay too much money, have been a customer way too long to have this below sub par customer service PLEASE DO NOT PURCHASE YOUR WARRANTY THROUGH THEM!!! THEY ARE SORRY AT BEST, AND THEIR BEST IS THE WORST!!!! How is it that I pay you almost $dollars a year, and when an emergency comes up you can't meet my needs and I must do the leg work, then what am I paying you for? Not another dime!! They will come out and fix my repair and when they do, I'll be canceling my service!!!!
I have had bad experiences with this companyBeing a first time home owner, my realtor recommended this company for home owners insuranceWe purchased a house with a poolA couple of weeks we were having issues with the in ground cleaners so I put in a service requestPool company came out and before the guy even came into my back yard he stated your insurance doesn't cover in ground cleaners but I will still have to charge you $Two days ago of the unions that is connected to my turbo valve ruptured so I filed another service request assuming that the union was part of the plumbing, pool company came out and the "professional" stated that it was part of the turbo valve so that would not be covered again we still had to pay $I called Fidelity myself and after trying to convince the lady on the phone that the union is part of the plumbing because that's were the water flows through she called the pool company and the receptionist confirmed that it was connected to the turbo valve so Fidelity will not cover the plumbing connected to the turbo valveI am so upset and disappointed in this company I would never recommend them to anyoneI can't wait for this insurance to end, I don't know how they are still in businessOh yes I do know how, they take customer's money and not provide any services
I file a claim for my AC on 07/05/2018, After having technician to my home and waiting over a month my AC is still not workingThe first person came to my home on 07/he started a test and stated that he will need to come back out to check the test in order to know where the leak wasHowever, instead of coming back outHe sent a authorize claim to replace the whole AC that is years old which had a out of pocket cost to me of $I did not trust this companyAfter calling the home warranty company multiple times (waiting on hold over hr each time) and speaking to different rep who tried to convince me that the claim was correct and that I needed to pay the moneyI force to have another company come outThe 2nd guy that came out, simply stated he would do the work because the company did not tell him it was for a 2nd opinionHaving to call back multiple times again and requesting for another company the 3rd tech came out, who stated that unit DID NOT need to be replace
They don't stand by their service to ensure the job is done right by their vendorsI had to pay for the same service twice, when the original service wasn't done right the first timeFidelity National Home Warranty provides horrible customer service, and are only focused on every dollar earned and not the quality home services
First, I submitted a request for service because one of my air conditioning units was not blowing airA service provider came out and told me that he could not service the unit because they did not handle that part of the repair and because he could not do anything he was not going to charge us for the repairHe said that he would call the company and let them know so that they could send another company out who handled those repairsI waited over a day to hear from the warranty company and didn't hear anything so I called themThey told me that they had not heard from the repairman so they could not call another repair person to come fix itMind you that this is Arizona and it has been over every dayFinally, at the end of the 2nd day after the repair guy had come out, the warranty company told me that it could not be fixed because it was the air conditioning unit for our casita and the casita was not covered under my policyI don't know when that happenedI had it service
*** *** *** *** per them changed their procedures April On May 13, we requested service They did not collect payment on the phone and the technician who fixed the appliance did not collect them payment We then needed another service this month and were told our account had been suspended due to non payment That is when I was informed of the change in procedure I asked for the supervisor who was messaged and given my husbands number to call since he would be available in the afternoon to answer the phone ***, I only assume is a supervisor, did not call my husband A message was left for me, I returned the call and have not received a call back in a week I got another message from a person named *** I returned his call and have received no call back for days I called today to follow up and the first representative hung up on me and the second representative told me he did not know *** or *** and would not transfer me to
I was trying to dispute a service charge with this company for a recall visit A plumber had come to fix and leak and the next day there was more water under the pipe The plumber came back and said nothing was wrong so we were charged a second service fee After many months and over attempts and hours on hold with this company I finally was able to speak to a live human being to dispute this second service charge I was told that the technician found nothing wrong so I should have been charged a service fee even though I had photos and proof that there was still water leakingTERRIBLE CUSTOMER SERVICE!
TERRIBLE CUSTOMER SERVICE
We called due to a water leak in our bedroomhours later still no sign of a plumberWe called *** again, and Oops, they put the claim on the wrong ticketsWe went from having the corner of the carpet wet, to having 3/of the carpet soaked (including the wooden furniture in the bedroom)We call Fidelity to see if they would wave the $fee or pay at least for a carpet cleaning due to their screw upTheir answer was "we apologize for the issue, but our policy state that we do not cover secondary damage"So it's ok for them to screw up for a water leak and now will cost me out of pocket moneyThanks Fidelity, but we are changing home warranty
My dishwasher broke in May, I called Fidelity to use my home warranty I have with themThey sent a technician out twice over several weeks to try to fix but were unable to do soI was offered a replacement or cash, seeing as how the amount of cash they offered was barely enough to cover the cheapest dishwasher available, let alone the cost of removal of the old one and installation of new oneSo I opted for the replacementThe replacement they offered was stainless steel, all my other appliances are white, as was the dishwasher that brokeNot wanting a dishwasher that did not match I asked if there was another optionThey informed me they are not required to match the color of the applianceAs I looked further into information on this dishwasher I realized it was also too large for the space I haveI spent many hours on the phone with several different people who all gave me different excuses/storiesFinally, after two months without a dishwasher, Fidelity found one that would
I have been waiting on an evaporator coil for ~weeks I live in, it’s ~deg I was offered a dollar voucher for window units at *** Please help me identify the *** that has window units for that price? I have children and elderly parents that are suffering from the heat and FMHW wants to give me dollars for window units I’m on the third company for the evaporator coil If dollars will buy window units, why can’t it buy an evaporator coil
Filed a service request a week ago and paid the $** feeThe company *** *** *** was dispatched and an appointment was madeCompany never showed up and did not return to the numerous phone messages leftFidelity warranty has yet to dispatch another company even after my attempts to do soMy warranty expires in a month and at this rate they will not be at my house in time to fix the issue they are responsible for and continue to give me the run around by saying someone will call someone will callThis is a terrible business practice to take money from someone then not deliver when it comes time to provide service
A home warranty was purchased in July 28, from Fidelity National Home WarrantyOn July 26, they were notified that there was a problem with the refrigerator freezing everythingThe work was contracted out to Sears who did not show up until AugAccording to my tenants the repairman did nothing whatsoever but told the tenant they would come back in a few weeks to replace the thermostatI asked if this was because the part had to be ordered and was told "no, that was just the next time they would be in the area." Obviously a refrigerator cannot wait for weeks to be repairedI wrote and filed a complaint Fidelity a couple of days ago and heard nothing backI finally called them today and after a long wait was told they would have to hear from Sears firstIn the meantime my tenants cannot use their refrigerator
I submitted a claim for a broken air conditioner on July 9, It is now September 11, 2018, over two months later, and the air conditioner still has not been fixed/replacedAs of month ago, the AC repair company says the AC needs to be replacedEverytime I call the AC repair company, they say to call FidelityWhen I call Fidelity, they say to call the AC repair company
I made an appointment for *** to come and fix the dishwasher around wks ago for today between & Pm on 1/12/I am a per diem worker so I had to ask for this time off in order to be home and I am not getting paid if I do not workI waited on the serviceman as I was supposed to till 4:pm no one called or came then I called fidelity customer service and talked to *** the customer service she put me on hold to call *** for minutes the she told me *** is behind and will come between & &pmOf course I got upset because no one called me to let me know but I did not have any choice since I did not want to postpone the repair and had to take off work for another dayLater tonight I received a message from the service person that he is not coming because it is too late and I should call *** to rescheduleWhat kind of service is that?
Fidelity National Home Warranty sent *** *** *** *** to repair my fridge ice maker in a home I had just purchased*** was sent to repair my ice maker in my fridge, but in the process of this repair, they caused my fridge to leak, and left my home without properly checking their workThey left my home and said everything was good to goI went to work, but when I returned home, the fridge was leaking underneath and caused severe damage to my hardwood floor and ceiling below*** took no responsibility, and one of their employees was even rude and condescending, and even hung up on meSeeking recourse for the damage to my home, I contacted Fidelity, since they were the company who sent out ***Fidelity initially acted as if they were being helpful, but putting me in contact with their vendor relations departmentHowever, after many weeks calling and trying to actually speak to someone, I was told that there was nothing that they could do to rectify the situation for me
We purchased home warranty with company in October of with purchase of our homeOn July we filed a claim that our central air was not working properlyLater than evening, our air conditioner sprung a leak that leaked over gallons of water in our homeWe called ***
I purchased my home in February and a warranty from Fidelity was includedAll systems passed inspection at the time of the home buyIn early July, the HVAC system broke downI called Fidelity Home Warranty to request service, they sent a tech named *** from *** *** *** ***) who then replaced the fan motor on the condenserA few days later, water began leaking from the coil unit in the attic through the ceiling into my living roomI stopped using the AC, called Fidelity and after trying to reach an operator for hours, finally got someone to come out and lookThey sent the same tech, *** from *** *** * *** *** (who was very rude to me this time)*** looked into my attic, did not go into my attic, and simply said "your system is not level and is not installed properly", closed the attic and left and said I would have to call the home warranty company to follow upI did that and after trying to reach someone at Fidelity for hours, I finally reached a rep who said they would not repair or replace the system because it's not installed correctly although my warranty contract specifies coverage for "improper installation"When I asked about this, the rep said "that's a grey area." I requested a second opinion as my air conditioning still did not work, which they said they would request "emergency dispatch"After waiting for hours, I followed up and was told they would not be able to get anyone to the house for at least a week but I could hire my own company and submit for out-of-pocket expensesThey emailed me the forms to do soSo I called a couple local companies and had someone here the next day, got an estimate and paidWhen I submitted my invoice, Fidelity then denied my claim saying the services were not coveredSumming up the experience, it has been beyond frustrating and a huge waste of valuable time trying to work with Fidelity and get them to provide service and honor their contractIt seems their modus operandi is to make the process so frustrating that you have no recourse but to give upIt's my opinion that their warranty is worthless and a waste of moneyI would not be surprised to learn that they are offering a bogus product and their reps are being trained to deny services
One month ago, my family and I moved into a house which had a home warranty with FidelityThe previous owners had used the warranty before the closing to fix the air conditioning unit, which needed to be fixed according to our buyer/seller contractHowever, the unit was not fixed after closingWe called Fidelity who called R&B mechanical, who had come to fix the unit when the previous owners made the request.R &B mechanical came out to fix the Air conditioning unitThey said they should have caught all the issues/problems with the A C when the previous owners called the first timeR&B said they were sorry for my husband and I because we were supposed to have a working A C when we moved inThey waived the service fee and other fees for usThey said they told Fidelity the service fee was waivedHowever Fidelity send us a bill with the service fee for $On September 19, I called Fidelity and explained the whole situationThe lady sent me to another lady who said I
I moved into my new home on April 24th, By May 1, I realized that my AC unit wasn't cooling as wellBy May 2, it had stopped cooling completelyI then contacted my home warranty company and filed a claim with themMay 4th a technician came out and inspected the issue and informed the unit was out of Freon due to a leakOur lender required us to have a home inspection done before purchasing the home and while he documented rust damage nowhere in his report was it stated that the unit was not in good working condition(I have provided this to the home warranty company in which my claim was still denied.) My real estate agent contacted her rep for Fidelity and she stated if we covered out of pocket she would allow a third party non biased technician to come out and evaluate itI personally believe this was only stated to pacify meThe 2nd technician came out and he was VERY thorough; he found that the original technician left the caps off our condenser and the cover
Long story short, we found out furnace and A.C(years old) weren't working and had a technician look at itHe tried messing with the control board but had trouble getting it to workHe also said there was some rust in the heat exchanger which may be from a crackSo we decided we'd wait until March and have someone look at replacing the thing as we were just about to dive into some other renovations and didn't need to deal with it right awayAround Feb we discovered it was under warranty only after receiving a warranty renewal invoice from fidelity(We are new at this home ownership thing) So we called them and had them send someone to look at itUnfortunately we'd forgotten during the renovations our gas line had been capped after the renovation company accidentally cut into it, which wasn't a huge deal at the time because nothing in our has other than the furnace uses gasSo the tech comes out and tells us a few things; first the unit is undersized for the homeSecond, he
This warranty company is SORRY! I have been with them for years! and today I had a service call and the plumber caused more damage; of course he was long gone before I noticed a puddle of water on my bathroom floor I called Fidelity and told the representative to call back the service provider and have them come back! He assured me that he would put an "emergency order" in to have someone come out hours later I get the dreaded phone call informing me that due to the holiday weekend that none of their "service providers" are available However, if I wanted to go outside my warranty and have someone on my own come out and fix the problem that their service provider created I could do that! NO THANK YOU!!!, the last time I had an "emergency service call" they couldn't find a single person and it wasn't a holiday weekend I found a plumber, paid for the service, and guess what? They refused to pay the invoice talking about the plumber did not repair to their standards or some BS like that I should have heeded that warning and canceled then So essentially I paid $dollars that yearBut I renewed..How stupid of me...But not after this last incident I pay too much money, have been a customer way too long to have this below sub par customer service PLEASE DO NOT PURCHASE YOUR WARRANTY THROUGH THEM!!! THEY ARE SORRY AT BEST, AND THEIR BEST IS THE WORST!!!! How is it that I pay you almost $dollars a year, and when an emergency comes up you can't meet my needs and I must do the leg work, then what am I paying you for? Not another dime!! They will come out and fix my repair and when they do, I'll be canceling my service!!!!
I have had bad experiences with this companyBeing a first time home owner, my realtor recommended this company for home owners insuranceWe purchased a house with a poolA couple of weeks we were having issues with the in ground cleaners so I put in a service requestPool company came out and before the guy even came into my back yard he stated your insurance doesn't cover in ground cleaners but I will still have to charge you $Two days ago of the unions that is connected to my turbo valve ruptured so I filed another service request assuming that the union was part of the plumbing, pool company came out and the "professional" stated that it was part of the turbo valve so that would not be covered again we still had to pay $I called Fidelity myself and after trying to convince the lady on the phone that the union is part of the plumbing because that's were the water flows through she called the pool company and the receptionist confirmed that it was connected to the turbo valve so Fidelity will not cover the plumbing connected to the turbo valveI am so upset and disappointed in this company I would never recommend them to anyoneI can't wait for this insurance to end, I don't know how they are still in businessOh yes I do know how, they take customer's money and not provide any services
I file a claim for my AC on 07/05/2018, After having technician to my home and waiting over a month my AC is still not workingThe first person came to my home on 07/he started a test and stated that he will need to come back out to check the test in order to know where the leak wasHowever, instead of coming back outHe sent a authorize claim to replace the whole AC that is years old which had a out of pocket cost to me of $I did not trust this companyAfter calling the home warranty company multiple times (waiting on hold over hr each time) and speaking to different rep who tried to convince me that the claim was correct and that I needed to pay the moneyI force to have another company come outThe 2nd guy that came out, simply stated he would do the work because the company did not tell him it was for a 2nd opinionHaving to call back multiple times again and requesting for another company the 3rd tech came out, who stated that unit DID NOT need to be replace
They don't stand by their service to ensure the job is done right by their vendorsI had to pay for the same service twice, when the original service wasn't done right the first timeFidelity National Home Warranty provides horrible customer service, and are only focused on every dollar earned and not the quality home services
First, I submitted a request for service because one of my air conditioning units was not blowing airA service provider came out and told me that he could not service the unit because they did not handle that part of the repair and because he could not do anything he was not going to charge us for the repairHe said that he would call the company and let them know so that they could send another company out who handled those repairsI waited over a day to hear from the warranty company and didn't hear anything so I called themThey told me that they had not heard from the repairman so they could not call another repair person to come fix itMind you that this is Arizona and it has been over every dayFinally, at the end of the 2nd day after the repair guy had come out, the warranty company told me that it could not be fixed because it was the air conditioning unit for our casita and the casita was not covered under my policyI don't know when that happenedI had it service