Our kitchen was flooded on Thursday afternoon when I got homeI called Fidelity and they set me up with a plumberThe plumber couldn't come out until MondayOur water was off all weekendMy Father In Law waited at my house for the plumber to arrive and fix our issue which ended up being a simple problem with our faucet leaking off the counter onto our floorThe plumber *** arrives, and with a bad attitude tells him, "I don't know why I'm hereFidelity just sent me and didn't tell me anything." My father in law takes him to the kitchen, turns on the faucet and no leakThe plumber replies with, "I can't fix it if I see nothing wrong." My father in law asks him to wait while he turns on the faucet and it finally starts leakingSo he fixed itbut he destroyed our faucet while doing soHe lied about it and said he didn't do itWrote, "So I won't be blamed." On his service orderI figure if he didn't do it he would have showed us before he went in to do itMy FIL said the guy was about to leave without fixing anythingI called Fidelity within minutes of the man leaving to complainI sent photos immediatelyNo response from Fidelity regarding my problemI have used Fidelity many times and their services have been okFidelity won't make it right and I spoke with supervisorsThe plumbing company won't make it right, the owner never called me back and I paid $for horrible service from someone extremely unprofessional who didn't want to go to work that dayI checked his name in *** (***) and he has terrible reviewsI figure if the owner of the plumbing company sends someone who lacks professionalism then they will be the sameI will not be recommending Fidelity ever again and I will not be renewing with them next year
For weeks now I have been going back and forth with Fidelity trying to get my furnace fixedThe first company tey sent out, NPM Heating & Cooling, lied and said my furnace had not been maintainedI have all of my maintenance records plus the testimony of other reputable service companies that my furnace was well-maintainedOn Oct10, 2016, Fidelity agreed to send another repairman for a "second opinion." They came out yesterday and informed me I needed a new furnace and they would report this to Fidelity by the end of the dayAround 2pm today (10/19/16) I called Fidelity and after being on hold several minutes was told the report from *** *** *** *** had not been received yetIt is starting to get coldWe need our furnace either repaired or replacedI renewed my warranty in good faith believing that Fidelity was a reputable company like it's predecessorAt this point that has not been demonstrated and I am growing weary of the run around I've been gettingPLE
*** *** has a home warranty with Fidelity National Home Warranty She had several incidents with over the past year with Fidelity National Home Warranty and with getting repairs done or approved The final incident was with electrical issues with circuit breakers constantly blowing in the main fuse panel located in the attached garage and a couple faulty outlets Fidelity also did not have anyone under contract to do the work in our area of King County, so her caretakers were told to contact a local electrician to do the work and have the electrician call Fidelity National Home Warranty when they diagnosed the issues The electrician called to explain the issues with the outlets and circuit breakers were tripping At first Fidelity denied the repair to the circuit breakers After talking with several Fidelity representatives, it was determined the repairs for the circuit breaker panel work inside the garage which is considered inside the covered residence The electrician
I've had a home warranty with Fidelity since 6/20/ When the hot water heater went out on New Years day, 2015, we had prompt service and even though we had to pay out of pocket they covered it and reimbursed me However, in Feb of 2016, on the 8th I filed a service claim for the built in microwave at my home and one or two days later I had to file a claim for a stoppage Today 2/25/16, I still do not have a working microwave and my plumbing issue is still an issue I am out over $because the plumbing company they sent out couldn't find the ground level cleanouts or the sewer line in or days They broke the hall bath toilet by using a snake and it came through the toilet and punch a hole in it The snake was almost in my hallway, when my husband yelled at them to stop I have a huge hole in the front yard where they assumed the sewer line was and was not I have not been reimbursed for anything from the plumbing company and I had to hire other plumbing company to come to the house and take care of the stoppage They found the cleanouts and the sewer line with in minutes of being at the property and they showed up when they said they would I sent them the bid from the other plumbing company and the person I spoke with today stated that they would cash me out at $and that is all they will cover I've been told to go directly to Dispatch home services, the first plumbing company to collect the cost of the damage and the new toilet All that company wants is a copy of the estimate from the top notch company to see if they can come up with a proposal to make me happy Worse customer service I have ever received They claim to be there 24/but most of the time, I have to wait in access of minutes to talk to someone and then nothing is done Horrible company I will not be renewing with them this year They have promised to have "***" call me today about the complaint against the other plumbing company and their purchasing department regarding my microwave Regardless if I receive those calls I am not happy with the service they have provided with the microwave or the plumbing issues Dispatch home services that was sent to our home (the first company) has a D rating with the *** I have filed complaints with ***, my bank for quality of service, with Fidelity and I will also be filing a complaint with the TExas State Board of Plumbers Examiners
Fidelity sent a plumber for main line stoppage on 8/20/and 8/21/but they were both incompetent in fixing the issueI hired a second opinion on 8/22/and paid $*** for a professional and competent technician to fix the main line stoppage with a power snakeI sent the invoice for reimbursement via email on 8/22/and called on 8/24/and they informed me that they cannot locate the receipt via emailThis is horrible customer service and should be able to locate all receipts for things do not get easily lost via emailWould like to expedite the check for reimbursement due to the financial inconvenience of paying my own plumber for $***
First, I submitted a request for service because one of my air conditioning units was not blowing airA service provider came out and told me that he could not service the unit because they did not handle that part of the repair and because he could not do anything he was not going to charge us for the repairHe said that he would call the company and let them know so that they could send another company out who handled those repairsI waited over a day to hear from the warranty company and didn't hear anything so I called themThey told me that they had not heard from the repairman so they could not call another repair person to come fix itMind you that this is Arizona and it has been over every dayFinally, at the end of the 2nd day after the repair guy had come out, the warranty company told me that it could not be fixed because it was the air conditioning unit for our casita and the casita was not covered under my policyI don't know when that happenedI had it service
On 01/30/i called to open a claim in regards to two leaky restroomsFidelity said a plumber would call me in business hours nobody never called so I called the plumber myself, *** *** said they did not had any availability until the following week, the manager was very rude to me and said just to call somebody elseI called fidelity again and told them what happened they said unfortunately they were the only plumber they had in my area so I went ahead and scheduled with *** ***, I waited all day and they never showed up I called them and she said he wasn't going to be able to come that he would be available the following day, finally he showes up and walks out to his truck and tells me you have more than *** dollars in damage I need to call the warranty for approval he didn't touch anything inside my house just walk in and walk outIt has been weeks I have been calling the plumber and he rehects my calls and does not respond to messages y been doing the same wi
I can't express how bad this company is*** ** *** ** ** *** *** *** *** ** *** *** *** * *** *** They don't answer the phone, they don't respond to email, they dispatch carnies to come "work" in your home, but they're unable to fix anything to begin withFor the love of God, find someone else
We had an issue with our air conditioning unit and called the Fidelity home warranty company to send somebody outThey sent out a person that didn't know what they were doing and gave us the wrong diagnosis after they charged us $**We called the warranty company to see if they could send somebody out for the second opinion and we kept getting the runaround againWe called out another AC company to come out and do an inspection of the unitThe technician found mechanical and electrical issuesMy wife and I paid for somebody with experience to come out and diagnose the unitwe contacted the warranty company again and we ended up going through issues again trying to get somebody to come out to the house for the second opinionWe finally set up an appointment with another contractor but he never showed up after waiting all day for himWe called the warranty company again to send out another technician, but we had to go through a lot of unecessary hassle to do thi
My wife and I just purchased a home and were given a warranty through Fidelity National Home Warranty (contract #***)Our a/c has been out for over weeks They sent a company A&M air conditioning out of Monrovia Ca and he came out a days later and said there was a leak Had to wait for authorization and a week for him to come out again to repair the leak The tech was at the house for no more then min and tried to leave saying the unit was fixed The a/c was not blowing cold and was told to let it run for a while This guy is a joke and his company has a ton of bad reviewsI have been trying to contact the warranty company and the times I have called I have been on hold for over min and have not spoken to anyoneMy wife is months pregnant and we have had a heat spell lately and its unbearable and I want the warranty to fix or replace the unitI feel I am getting taken advantage ofThey take your money for the contract and the service fee and not
First of all as I'm writing this review still on holdJust FYI this is with this company and then you get placed on hold for even longer while they are checking up on what ever it isTwo days ago I was on hold to put a claim in and when they answered they hung up on me then waited another minutes, I was on the phone for a total of almost hoursThen they send a shady and lazy guy that acted like he did not want to come into work todayTells my husband that he has to call to see if this thing with the AC is covered and says it's going to be a wait that we can cut him a check for $*** to patch it up but if not he has to go my husband of course says no we paid our $** deductible and no work was doneSo as I write this please really take these complaints seriouslyReally do your homework and look at ratings and complaintsAlso look at what they really coverThey may say they cover AC but it really is just the AC unit itself for the most part is what we've been toldI'm off the phone and nothing was taken care of he said he will call dispatch to send someone else outThat was it! The worst home warranty company we have hadThey clearly get a F- if I could give them a no star I would
Fidelity National Home Warranty won’t cover the replacement of the oven bottom panelThe paint on the inside bottom panel is flaking offThe paint flakes couldnpossible get into our food and be consumed causing health issues by either cutting our mouths, throat, etc; the entire digestive tractFidelity isn’t covering it because they said it’s “cosmetic” when it’s our health that is at riskIf anyone in our household becomes sick or ill because of this, I’m holding Fidelity personally responsible because of their inconsiderate claim
I have a home warranty with Fidelity and they are not keeping their end of the contractMy air conditioner broke Saturday and I filed a service request with themThey said they could see me at the beginning of the weekI received a call from them on Tuesday to learn that their vendor will not be able to visit me until FridayThe vendor most likely won't be able to fix it until the following weekKeep in mind I live in *** and the inside temperature of my house is degreesI called for verification to see if they would comp a hotel room for that duration due to the fact my living conditions are un livable and would put myself, my pet's and my tenants lives in danger of we had stayed for that durationThey offered me to seek outside vendors for a solution and assured me they'd cover what is in my warrantyI reached out to a vendor, received their quote then called Fidelity to notify themThey then told me they would only cover *** of the *** dollars I was quoted for, ev
Called to request plumbing service that is covered under my warrantyThe rep who took my call said that I had to pay for the service immediately on the phonePreviously I have always paid the service vendor directly after the service was completeI informed the Fidelity rep and she told me that it is policy now that I have to pay at the time of my callThe plumber came and said he cannot fix the issueWhen I called Fidelity to request a refund because service was never completed, the rep in the authorization deptsaid that the plumber said he couldn't fix b/c he cut open the wall & found moldThe plumber never cut open any walls! The plumber is *** ***I informed the Fidelity rep & he didn't believe what I saidIt is my house & I was present when the plumber came & know he did not cut anything in my house! I even offered to send photos as proofThe rep continued to dispute what I said & sided with the plumber's versionAdditionally, I requested a ref
I wanted to share with you the very poor service that I have received from a company that promotes itself as: At Fidelity National Home Warranty, we are committed to providing
Home Protection … Service … and Value to each and every customer!
This company is nothing else that another advertising that wanted to “still your money” by doing fake promising and off course never do what they say!
Since we bought our home in Aug 2014, we have been paying this company to provide the “potential required maintenance” for a years all houseWe have tried to use it a few times with the following results:
Our sink garbage disposal “*** ***” brand failed, we asked for service and repair, the “service” cost was $75, we payed, they came and installed another cheap brand, but since it worked, we said okOur AC unit stops working suddenly last summer at pm, we called fidelity, and they said they can’t sent anybody until days, I explained, that I can’t have my family sleeping at 100F, and they said, “call directly an AC service company and we’ll pay you back up to $since that is what our vendor will charge us, but the company needs to be certified and you need to send the bill”, we called a certified company, they fixed the problem that night, and they charged $We send all the documentation and after a month and several calls, we received a check for $“because they have to charge their service $75”
The water in the spa was not warming up at the time of starting the heaterWe called fidelity, payed the $and wait for days, finaly the vendor contacted me, came, and said, this is a valve that is plugged, the warranty doesn’t cover it… I’ll fix it for $270…so at the end we payed $to replace the valveCalled fidelity, and they said, “our vendor reported and electrical failure”The upper spring in our heavy duty garage door failed, leaving our car trap inside, we called for service and repair, payed the $75, and used *** for days, until they finally sent somebody to repair the doorThat “expert” installed a generic springThe door opened, and we said, ok we are happy, and we renew the service with them for another yearThe garage door has have a few isolated weird events, like falling suddenly, but since it worked just fine after the events, we just ignored themOn April 5th, in my way to work the door again fall and this time it hit my car enough to broken and completely junk out the rear hatch spoiler, with the 3rd stop light and the water system to clean the rear windowThe car repair was $I called fidelity and payed the $75, the same day, for a revision and repair of the door… and waited days to be contacted by their ”vendor”, no call was received, called again… “we’ll check and come back to you” … wait another days, no call back form fidelity, no call from the vendor, called again asked what happen, and request not only the cancellation of the service, but the return of my money and the cancellation of the policy: answer “Yes”I called an independent vendor to review my door, and he told me “this door is a heavy duty door and those springs are light springs”…that explains why my door was failing from time to time!
After these discovery, called fidelity again to ask what happed with the cancellation of the policy (requested weeks ago), and they said that there is nothing in the system, that there will be an administrative charge of $and that they can’t cancel it until the end of May, so they will only return June-July moneyAs a result of my frustration, I decide to share my experience to warn you, just in case you expect to obtain any service from this “Home Warranty” company
Called today due to my pool filter issues and was able to get ZERO information about what is covered before I decide to spend dollars to have them come out VERY rude customer service, I spoke with an Angie who stated she could not transfer me to her supervisor that I would have to hang up and call back - also refused to give me an agent ID or first initial of last name or any information to get me to the right person all while speaking in a very snotty tone Wouldn't recommend this company at all!
Well pump went out for houseCovered by Home Warranty charged service couldn't find a contractor to work on itFidelity issued out of pocket reimburement paperwork no where on the paperwork says must be licensed conctractorContractor came out to repair well gave proper invoiceDays later fidelty request must be licensed for reimbursement Now the whole reason for the warranty is goneservice charge for something they wont reimburse left with bills now
Our home warranty was activated in June when we purchased our condoThe water pressure in the kitchen sink was fine at that timeLater in the year, the cold water pressure became very weakI had a plumber look at the faucet in January The plumber informed me that the water pressure was low because there was debris caught in the faucet that was blocking the cold water from coming outHe said that the only way to fix this issue was to replace the faucetI called Fidelity National Home Warranty in February to ask if this issue was coveredI told the representative that the water pressure coming out of the kitchen sink was low, and that a plumber had told me that this is due to a block in the faucet and the faucet needed to be replaced to fix the issueSHE CONFIRMED THAT THIS WOULD BE COVERED BY MY WARRANTYShe said that it would be $** to send a plumber out to first verify that the faucet would need to be replacedA replacement faucet would then be ordered and the
This home warranty company is TERRIBLE Our AC went out a week ago and we were told the part to fix the AC was ordered last Wednesday and it would be here within 1-business days I called back to check the status today as we live in Phoenix, Arizona and it's degrees here and I'm months pregnant and they didn't order the part until this morning and we should be expecting it withing 1-business days from today This is completely unacceptable for those living in the heat conditions we do in Arizona Also they are not able to give you any information when you call and everyone tells you something different So disappointed in the customer service we received and how unorganized this company is!
My air conditioner started blowing hot air in early July of this yearFidelity has sent out vendors and they fix it the next day it's hot againI have called Fidelity for the last months and they have the worst customer serviceSupervisors do not follow up after I asked for a callThe last Supervisor *** upset me by telling me that me asking for urgent service this was not a rushPlease go on *** and look at all the bad reviews for this company and their customer service reps before you buy their warranty
Our kitchen was flooded on Thursday afternoon when I got homeI called Fidelity and they set me up with a plumberThe plumber couldn't come out until MondayOur water was off all weekendMy Father In Law waited at my house for the plumber to arrive and fix our issue which ended up being a simple problem with our faucet leaking off the counter onto our floorThe plumber *** arrives, and with a bad attitude tells him, "I don't know why I'm hereFidelity just sent me and didn't tell me anything." My father in law takes him to the kitchen, turns on the faucet and no leakThe plumber replies with, "I can't fix it if I see nothing wrong." My father in law asks him to wait while he turns on the faucet and it finally starts leakingSo he fixed itbut he destroyed our faucet while doing soHe lied about it and said he didn't do itWrote, "So I won't be blamed." On his service orderI figure if he didn't do it he would have showed us before he went in to do itMy FIL said the guy was about to leave without fixing anythingI called Fidelity within minutes of the man leaving to complainI sent photos immediatelyNo response from Fidelity regarding my problemI have used Fidelity many times and their services have been okFidelity won't make it right and I spoke with supervisorsThe plumbing company won't make it right, the owner never called me back and I paid $for horrible service from someone extremely unprofessional who didn't want to go to work that dayI checked his name in *** (***) and he has terrible reviewsI figure if the owner of the plumbing company sends someone who lacks professionalism then they will be the sameI will not be recommending Fidelity ever again and I will not be renewing with them next year
For weeks now I have been going back and forth with Fidelity trying to get my furnace fixedThe first company tey sent out, NPM Heating & Cooling, lied and said my furnace had not been maintainedI have all of my maintenance records plus the testimony of other reputable service companies that my furnace was well-maintainedOn Oct10, 2016, Fidelity agreed to send another repairman for a "second opinion." They came out yesterday and informed me I needed a new furnace and they would report this to Fidelity by the end of the dayAround 2pm today (10/19/16) I called Fidelity and after being on hold several minutes was told the report from *** *** *** *** had not been received yetIt is starting to get coldWe need our furnace either repaired or replacedI renewed my warranty in good faith believing that Fidelity was a reputable company like it's predecessorAt this point that has not been demonstrated and I am growing weary of the run around I've been gettingPLE
*** *** has a home warranty with Fidelity National Home Warranty She had several incidents with over the past year with Fidelity National Home Warranty and with getting repairs done or approved The final incident was with electrical issues with circuit breakers constantly blowing in the main fuse panel located in the attached garage and a couple faulty outlets Fidelity also did not have anyone under contract to do the work in our area of King County, so her caretakers were told to contact a local electrician to do the work and have the electrician call Fidelity National Home Warranty when they diagnosed the issues The electrician called to explain the issues with the outlets and circuit breakers were tripping At first Fidelity denied the repair to the circuit breakers After talking with several Fidelity representatives, it was determined the repairs for the circuit breaker panel work inside the garage which is considered inside the covered residence The electrician
I've had a home warranty with Fidelity since 6/20/ When the hot water heater went out on New Years day, 2015, we had prompt service and even though we had to pay out of pocket they covered it and reimbursed me However, in Feb of 2016, on the 8th I filed a service claim for the built in microwave at my home and one or two days later I had to file a claim for a stoppage Today 2/25/16, I still do not have a working microwave and my plumbing issue is still an issue I am out over $because the plumbing company they sent out couldn't find the ground level cleanouts or the sewer line in or days They broke the hall bath toilet by using a snake and it came through the toilet and punch a hole in it The snake was almost in my hallway, when my husband yelled at them to stop I have a huge hole in the front yard where they assumed the sewer line was and was not I have not been reimbursed for anything from the plumbing company and I had to hire other plumbing company to come to the house and take care of the stoppage They found the cleanouts and the sewer line with in minutes of being at the property and they showed up when they said they would I sent them the bid from the other plumbing company and the person I spoke with today stated that they would cash me out at $and that is all they will cover I've been told to go directly to Dispatch home services, the first plumbing company to collect the cost of the damage and the new toilet All that company wants is a copy of the estimate from the top notch company to see if they can come up with a proposal to make me happy Worse customer service I have ever received They claim to be there 24/but most of the time, I have to wait in access of minutes to talk to someone and then nothing is done Horrible company I will not be renewing with them this year They have promised to have "***" call me today about the complaint against the other plumbing company and their purchasing department regarding my microwave Regardless if I receive those calls I am not happy with the service they have provided with the microwave or the plumbing issues Dispatch home services that was sent to our home (the first company) has a D rating with the *** I have filed complaints with ***, my bank for quality of service, with Fidelity and I will also be filing a complaint with the TExas State Board of Plumbers Examiners
Fidelity sent a plumber for main line stoppage on 8/20/and 8/21/but they were both incompetent in fixing the issueI hired a second opinion on 8/22/and paid $*** for a professional and competent technician to fix the main line stoppage with a power snakeI sent the invoice for reimbursement via email on 8/22/and called on 8/24/and they informed me that they cannot locate the receipt via emailThis is horrible customer service and should be able to locate all receipts for things do not get easily lost via emailWould like to expedite the check for reimbursement due to the financial inconvenience of paying my own plumber for $***
First, I submitted a request for service because one of my air conditioning units was not blowing airA service provider came out and told me that he could not service the unit because they did not handle that part of the repair and because he could not do anything he was not going to charge us for the repairHe said that he would call the company and let them know so that they could send another company out who handled those repairsI waited over a day to hear from the warranty company and didn't hear anything so I called themThey told me that they had not heard from the repairman so they could not call another repair person to come fix itMind you that this is Arizona and it has been over every dayFinally, at the end of the 2nd day after the repair guy had come out, the warranty company told me that it could not be fixed because it was the air conditioning unit for our casita and the casita was not covered under my policyI don't know when that happenedI had it service
On 01/30/i called to open a claim in regards to two leaky restroomsFidelity said a plumber would call me in business hours nobody never called so I called the plumber myself, *** *** said they did not had any availability until the following week, the manager was very rude to me and said just to call somebody elseI called fidelity again and told them what happened they said unfortunately they were the only plumber they had in my area so I went ahead and scheduled with *** ***, I waited all day and they never showed up I called them and she said he wasn't going to be able to come that he would be available the following day, finally he showes up and walks out to his truck and tells me you have more than *** dollars in damage I need to call the warranty for approval he didn't touch anything inside my house just walk in and walk outIt has been weeks I have been calling the plumber and he rehects my calls and does not respond to messages y been doing the same wi
I can't express how bad this company is*** ** *** ** ** *** *** *** *** ** *** *** *** * *** *** They don't answer the phone, they don't respond to email, they dispatch carnies to come "work" in your home, but they're unable to fix anything to begin withFor the love of God, find someone else
We had an issue with our air conditioning unit and called the Fidelity home warranty company to send somebody outThey sent out a person that didn't know what they were doing and gave us the wrong diagnosis after they charged us $**We called the warranty company to see if they could send somebody out for the second opinion and we kept getting the runaround againWe called out another AC company to come out and do an inspection of the unitThe technician found mechanical and electrical issuesMy wife and I paid for somebody with experience to come out and diagnose the unitwe contacted the warranty company again and we ended up going through issues again trying to get somebody to come out to the house for the second opinionWe finally set up an appointment with another contractor but he never showed up after waiting all day for himWe called the warranty company again to send out another technician, but we had to go through a lot of unecessary hassle to do thi
My wife and I just purchased a home and were given a warranty through Fidelity National Home Warranty (contract #***)Our a/c has been out for over weeks They sent a company A&M air conditioning out of Monrovia Ca and he came out a days later and said there was a leak Had to wait for authorization and a week for him to come out again to repair the leak The tech was at the house for no more then min and tried to leave saying the unit was fixed The a/c was not blowing cold and was told to let it run for a while This guy is a joke and his company has a ton of bad reviewsI have been trying to contact the warranty company and the times I have called I have been on hold for over min and have not spoken to anyoneMy wife is months pregnant and we have had a heat spell lately and its unbearable and I want the warranty to fix or replace the unitI feel I am getting taken advantage ofThey take your money for the contract and the service fee and not
First of all as I'm writing this review still on holdJust FYI this is with this company and then you get placed on hold for even longer while they are checking up on what ever it isTwo days ago I was on hold to put a claim in and when they answered they hung up on me then waited another minutes, I was on the phone for a total of almost hoursThen they send a shady and lazy guy that acted like he did not want to come into work todayTells my husband that he has to call to see if this thing with the AC is covered and says it's going to be a wait that we can cut him a check for $*** to patch it up but if not he has to go my husband of course says no we paid our $** deductible and no work was doneSo as I write this please really take these complaints seriouslyReally do your homework and look at ratings and complaintsAlso look at what they really coverThey may say they cover AC but it really is just the AC unit itself for the most part is what we've been toldI'm off the phone and nothing was taken care of he said he will call dispatch to send someone else outThat was it! The worst home warranty company we have hadThey clearly get a F- if I could give them a no star I would
Fidelity National Home Warranty won’t cover the replacement of the oven bottom panelThe paint on the inside bottom panel is flaking offThe paint flakes couldnpossible get into our food and be consumed causing health issues by either cutting our mouths, throat, etc; the entire digestive tractFidelity isn’t covering it because they said it’s “cosmetic” when it’s our health that is at riskIf anyone in our household becomes sick or ill because of this, I’m holding Fidelity personally responsible because of their inconsiderate claim
I have a home warranty with Fidelity and they are not keeping their end of the contractMy air conditioner broke Saturday and I filed a service request with themThey said they could see me at the beginning of the weekI received a call from them on Tuesday to learn that their vendor will not be able to visit me until FridayThe vendor most likely won't be able to fix it until the following weekKeep in mind I live in *** and the inside temperature of my house is degreesI called for verification to see if they would comp a hotel room for that duration due to the fact my living conditions are un livable and would put myself, my pet's and my tenants lives in danger of we had stayed for that durationThey offered me to seek outside vendors for a solution and assured me they'd cover what is in my warrantyI reached out to a vendor, received their quote then called Fidelity to notify themThey then told me they would only cover *** of the *** dollars I was quoted for, ev
Called to request plumbing service that is covered under my warrantyThe rep who took my call said that I had to pay for the service immediately on the phonePreviously I have always paid the service vendor directly after the service was completeI informed the Fidelity rep and she told me that it is policy now that I have to pay at the time of my callThe plumber came and said he cannot fix the issueWhen I called Fidelity to request a refund because service was never completed, the rep in the authorization deptsaid that the plumber said he couldn't fix b/c he cut open the wall & found moldThe plumber never cut open any walls! The plumber is *** ***I informed the Fidelity rep & he didn't believe what I saidIt is my house & I was present when the plumber came & know he did not cut anything in my house! I even offered to send photos as proofThe rep continued to dispute what I said & sided with the plumber's versionAdditionally, I requested a ref
I wanted to share with you the very poor service that I have received from a company that promotes itself as: At Fidelity National Home Warranty, we are committed to providing
Home Protection … Service … and Value to each and every customer!
This company is nothing else that another advertising that wanted to “still your money” by doing fake promising and off course never do what they say!
Since we bought our home in Aug 2014, we have been paying this company to provide the “potential required maintenance” for a years all houseWe have tried to use it a few times with the following results:
Our sink garbage disposal “*** ***” brand failed, we asked for service and repair, the “service” cost was $75, we payed, they came and installed another cheap brand, but since it worked, we said okOur AC unit stops working suddenly last summer at pm, we called fidelity, and they said they can’t sent anybody until days, I explained, that I can’t have my family sleeping at 100F, and they said, “call directly an AC service company and we’ll pay you back up to $since that is what our vendor will charge us, but the company needs to be certified and you need to send the bill”, we called a certified company, they fixed the problem that night, and they charged $We send all the documentation and after a month and several calls, we received a check for $“because they have to charge their service $75”
The water in the spa was not warming up at the time of starting the heaterWe called fidelity, payed the $and wait for days, finaly the vendor contacted me, came, and said, this is a valve that is plugged, the warranty doesn’t cover it… I’ll fix it for $270…so at the end we payed $to replace the valveCalled fidelity, and they said, “our vendor reported and electrical failure”The upper spring in our heavy duty garage door failed, leaving our car trap inside, we called for service and repair, payed the $75, and used *** for days, until they finally sent somebody to repair the doorThat “expert” installed a generic springThe door opened, and we said, ok we are happy, and we renew the service with them for another yearThe garage door has have a few isolated weird events, like falling suddenly, but since it worked just fine after the events, we just ignored themOn April 5th, in my way to work the door again fall and this time it hit my car enough to broken and completely junk out the rear hatch spoiler, with the 3rd stop light and the water system to clean the rear windowThe car repair was $I called fidelity and payed the $75, the same day, for a revision and repair of the door… and waited days to be contacted by their ”vendor”, no call was received, called again… “we’ll check and come back to you” … wait another days, no call back form fidelity, no call from the vendor, called again asked what happen, and request not only the cancellation of the service, but the return of my money and the cancellation of the policy: answer “Yes”I called an independent vendor to review my door, and he told me “this door is a heavy duty door and those springs are light springs”…that explains why my door was failing from time to time!
After these discovery, called fidelity again to ask what happed with the cancellation of the policy (requested weeks ago), and they said that there is nothing in the system, that there will be an administrative charge of $and that they can’t cancel it until the end of May, so they will only return June-July moneyAs a result of my frustration, I decide to share my experience to warn you, just in case you expect to obtain any service from this “Home Warranty” company
Called today due to my pool filter issues and was able to get ZERO information about what is covered before I decide to spend dollars to have them come out VERY rude customer service, I spoke with an Angie who stated she could not transfer me to her supervisor that I would have to hang up and call back - also refused to give me an agent ID or first initial of last name or any information to get me to the right person all while speaking in a very snotty tone Wouldn't recommend this company at all!
Well pump went out for houseCovered by Home Warranty charged service couldn't find a contractor to work on itFidelity issued out of pocket reimburement paperwork no where on the paperwork says must be licensed conctractorContractor came out to repair well gave proper invoiceDays later fidelty request must be licensed for reimbursement Now the whole reason for the warranty is goneservice charge for something they wont reimburse left with bills now
Our home warranty was activated in June when we purchased our condoThe water pressure in the kitchen sink was fine at that timeLater in the year, the cold water pressure became very weakI had a plumber look at the faucet in January The plumber informed me that the water pressure was low because there was debris caught in the faucet that was blocking the cold water from coming outHe said that the only way to fix this issue was to replace the faucetI called Fidelity National Home Warranty in February to ask if this issue was coveredI told the representative that the water pressure coming out of the kitchen sink was low, and that a plumber had told me that this is due to a block in the faucet and the faucet needed to be replaced to fix the issueSHE CONFIRMED THAT THIS WOULD BE COVERED BY MY WARRANTYShe said that it would be $** to send a plumber out to first verify that the faucet would need to be replacedA replacement faucet would then be ordered and the
This home warranty company is TERRIBLE Our AC went out a week ago and we were told the part to fix the AC was ordered last Wednesday and it would be here within 1-business days I called back to check the status today as we live in Phoenix, Arizona and it's degrees here and I'm months pregnant and they didn't order the part until this morning and we should be expecting it withing 1-business days from today This is completely unacceptable for those living in the heat conditions we do in Arizona Also they are not able to give you any information when you call and everyone tells you something different So disappointed in the customer service we received and how unorganized this company is!
My air conditioner started blowing hot air in early July of this yearFidelity has sent out vendors and they fix it the next day it's hot againI have called Fidelity for the last months and they have the worst customer serviceSupervisors do not follow up after I asked for a callThe last Supervisor *** upset me by telling me that me asking for urgent service this was not a rushPlease go on *** and look at all the bad reviews for this company and their customer service reps before you buy their warranty