I have claimed AC failure four weeks ago, but Fidelity Home Warranty still haven't fixed it yetI live in [redacted] , it's degrees every day! Fidelity never calles me to report updateInstead, I have to call them every week and spend an hour each time to wait for a customer representative to give me one or two sentences about the statusIt is such a painful experience, especially because of my months old baby cry day and nightI feel guilty and angry, Fidelity Home Warranty is such a fraud!
Worst possible serviceWould rate negative stars, if possibleHad a broken stovetop and requested serviceThe service person came out, said he fixed it, but it was still not workingRequested a recall and we were never able to reach the person againHe closed the claimPlaced a new one and the repair person came to the house, looked at the stove, and said "I can't fix that" and leftNow Fidelity will not waive service charge, AND want me to pay an additional $ [redacted] just to cancel my account so that I can purchase a policy through another companyWARNING - DO NOT GO WITH THIS COMPANY
$Service Fee Dispute In the month of January I called Fidelity National Home Warranty (FNHW) to repair my doorbellFNHW contracted [redacted] to perform this service, and this company failed to do soVia telephone,I brought this to the attention of FNHW on numerous occasions, but to no availToday I spoke with a FNHW representative again, and she told me that I couldn't dispute the $service feeTo-date I have declined to pay this service fee, but now I cannot receive any other service from FNHW -- until paidHere is the reason why I dispute the $service fee request, as filed on Yelp review: Over-Pricing and Under-Performing Experience: Two items: Doorbell and AC socket: AC Socket -- I was billed $for the installation of an AC socket in my crawling-space that took about minutes to installWhen I requested the price be reduced, [redacted] disagreed but in the end threw $dollars on my table and left, seemingly indignantI was willing to have paid him for an hour's
On 2/I found leak in my guest toilet and I called and placed the service Work order [redacted] On 2/plumbing contractor came and replace a supply line but there was still a leak in the connection of the bidet seat which they didn’t identifySo I called again that night for a recallThey came again on 2/and tried to fixed thaton 2/morning I found the leak is still there and I called againThey came yesterday and wasn't able to fix itToday 2/I was trying to pay my service fee and I saw there are two service fee due for the same INCOMPLETE jobI called fidelity and have been told it’s because first time they are replacing a supply line and second time they are fixing the connection but it’s their job to identify all the leak at the first time and got it fixedI request the service for fix the leak but not replacing the supply lineIt’s the same issue and has NOT been fixedand Fidelity place a hold on my contract just because I called and want to remove the duplica
Fidelity sent a contractor to a home we've recently purchased to assess three appliances that aren't workingThe contractor sent a report back to Fidelity stating that all of the appliances are working properly when they clearly are notWhen my wife called the contractor to object, the Owner told her, "Oh, you're one of thoseThat's all right, we know where you live." When she asked if he was threatening us, he said, "Not me personally, but I know people." He also told her that the technician had recorded our conversations in our homeSo, Fidelity sends contractors to peoples' homes who 1) record their conversations and 2) threaten their families if they don't like the service [redacted]
We have had coverage through [redacted] for many years I am divorced from my spouse who is the contract holder; however I am still residing in the home until the home is sold, per the divorce decree The furnace went out on 2/11/18, and we have been waiting for the furnace to be replaced since then with no ETA to date [redacted] has provided inaccurate and delayed responses to this emergency situation I have been without heat for nearing three weeks with no ETA or scheduled replacement Per their contract, this constitutes an emergency situation and they have sent out multiple contractors and incorrect replacement parts I have been told to heat my home with space heaters, which is a dangerous and unacceptable response The home is likely considered "uninhabitable" due to how cold it has been The temperatures have been in the single digits/teens throughout the last few weeks, and my children have not been able to stay with me as a result They have not even begun to remove t
Truly one of the worst company to work with!! Our kitchen fan has been broken since the beginning of June, and over the last months our case has been kicked around from department to departmentNo one ever contact us about where it is going and every time I call I'm waiting for min minimum before getting a live person, only to be told they are: a) waiting for the part # from technician b) looking for the part c) still waiting to find the part Then after months the latest version is they are now waiting for the part # from technicianAgain!!!
A mont ago, in the middle of winter this war veteran's furnace and water heater were shut off and red tagged by the energy companyTo this day àlmost spring the veteran can go homeThere are safty concerns of poisonous gas being emitted into the homeA bogus repairman came out and did nothing but reported that he did....the units are maybe old and have weàr and tear on themNot only do they need to be repaired or replaced for safety reàons but it doesn't make sense to try keep putting new parts on old unitsNevertheless, something needs to be done ASAPThis has become a war, one we should have to fightCOME FIX THIS PROBLEM
It took me over months to finally get Fidelity to replace my air conditioning over the hottest months in [redacted] I was told that my out-of-pocket would be $***No small amountFidelity hired the contractor, but after installation, the City Code enforcement found the repair violated state code because Fidelity's contractor failed to install the right amperage on its breakerMy Contract with Fidelity states: "FNHW will pay to correct code violations and/or code upgrades if necessary to affect FNHW-approved repair or replacement of a covered system or appliance up to the combined aggregate of $ [redacted] per contract term." Despite this language, Fidelity refuses to effectuate the repair under its contract claiming that it does not diligence on its contractors and just can't be responsible for their mistakes and that the problem should have been included as part of my out-of-pocket expensesIts position violates its own contractual obligations to cover code violations of its contr
I have made requests for service dispatch from this companyThe first was over a month ago for a dishwasher that had stopped workingFidelity said they would have a repair person contact us which never happenedWe finally had to contact the appliance person Fidelity referred us to who gave us a mid-day window of service (hours in mid-afternoon) which we could not make because of workAfter much back and forth, Fidelity had us contact [redacted] who also did not give us a choice of service dates and times [redacted] call center said we had to accept what was offered or the order would be cancelledWhat they offered was a 4-hour window next day which we couldn't do because of workNeedless to say our dishwasher is still brokenYesterday our water heater went out and I called the emergency number to obtain serviceI was told someone would be contacting me which they never didI called this morning and spoke to [redacted] who told me a dispatch had been sent and service would arrive betwee
Fidelity national home warranty company was contacted several times over the past month regarding my air conditioner not cooling my homeOver the past month the company has sent different air conditioning companys who have gone out more than one time each to try to fix my air conditionerThe law in [redacted] is you have to have a properly working air conditioning system that can cool to My air conditioner cannot cool below and there is humidity in the homeWe have temperatures ranging from 109-All companies wrote in their report the air conditioning system is years old, wire out and cannot cool properly anymoreThe air conditioning companies have done everything to try to fix the unit but it cannot be fixedFidelity national has dragged this on a month now with no resolutionAll companies have said the air conditioning system has to be replacedFidelity national has done everything they can to avoid replacing the unit and I still do not have resolution and m
First of all, how does this company get an A+ rating with the Revdex.com when out of reviews are negative? Second of all, as everyone here is saying, DO NOT BUY A WARRANTY PLAN FROM FIDELITY They use horrible, inept contractors and they do not stand by their workWhen you call to get some resolution, all they do is give you the runaroundInstead of fixing the problem, they offer to submit a new work order for another service feeAlso, when I set up the initial service call, I asked to have my fireplace switch fixedThe electrician came out only to tell me that he doesn't work on those, even though it is an electrical wall switchIf not an electrician, then who?? When I called Fidelity, they said they don't fix those Well then why didn't they tell me that in the first place? Oh yes, because they wanted to take my money Terrible Bad business practices all aroundThey should be shut downCome on, Revdex.com, do your job here
We moved into our newly purchased home in October and noticed the oven display didn't workWe called Fidelity National Home Warranty and they arranged for a technician from [redacted] to come outThey looked at oven and said the board was outIssue is the technician said they don't make that board and it would have to be refurbishedThis set the following timeline into motion: Nov11th: Parts ordered for stove and oven Nov27th Technician verbally told us part for oven is discontinued and it would have to be rebuilt Took out oven part to be rebuilt Dec18th Technician came out to replace oven part Advised that part was not fixed Technician left part and asked us to call his office and or Fidelity for further information Dec 26th New technician came out (Manager) and took apart to be rebuilt 2nd time Jan 15th Advised the part was only sent out on January 9th to be rebuilt No ETA on when the part will be ready, follwith [redacted] I call [redacted] no
We bought our home 12/18/and took out an insurance policy with Fidelity National Home WarrantyWe pay $ [redacted] a year to them so that if we have any problems with our appliances, heating, air conditioning, plumbing, etc, all we have to do is call Fidelity National Home Warranty, tell them of our problem and they get whomever is needed out to take care of the issueOn 1/30/18, we found that there was a leak under our kitchen sinkWe are not plumbers, nor do we know anyWe called Fidelity National Home Warranty, advised them of the issueThey took payment of $ [redacted] from my credit card and assumed me someone would be out the same day to fix the problemAbout an hour later, Fidelity National Home Warranty called me back saying they couldn't get anyone out for days! I told them that is not satisfactory, I have water leaking and no way to fix itThey advised me to contact a plumber, get it fixed and send them the bill for reimbursementI wasn't happy at this point that I had to d
Fidelity National Home Warranty sent [redacted] to repair my fridge ice maker in a home I had just purchased [redacted] was sent to repair my ice maker in my fridge, but in the process of this repair, they caused my fridge to leak, and left my home without properly checking their workThey left my home and said everything was good to goI went to work, but when I returned home, the fridge was leaking underneath and caused severe damage to my hardwood floor and ceiling below [redacted] took no responsibility, and one of their employees was even rude and condescending, and even hung up on meSeeking recourse for the damage to my home, I contacted Fidelity, since they were the company who sent out ***Fidelity initially acted as if they were being helpful, but putting me in contact with their vendor relations departmentHowever, after many weeks calling and trying to actually speak to someone, I was told that there was nothing that they could do to rectify the situation for me
I paid a lot of money for this insurance and their website MISREPRESENTSWhen it says to file a claim it says to call if an emergencyRight now I have a major leak from the HVAC in the attic and it damaged the ceiling and buckling the drywall and boardsI have pictures to proveI called in claim days ago and they assigned a technician that came and walked off the job, because I needed a new HVAC unit (which they are suppose to pay for) and he didn't want to deal with itThen they set me up with another guy who would not call me backThen I got the third company, who the best they can do to come out is 7/5/appointmentFidelity claims told me I can find my own tech, only under the conditions they have to call in and make sure fidelity approves, but I went through major HVac companies in [redacted] and not one company wants to deal with Fidelity because they have a terrible reputation for not approving service and repairsPlease help, this a very dishonest company that has
Extremely slow response times and near non-existent communications in response to open claimsRecently lost my water heater (fully covered under terms of agreement); however 5+ days later I’m still waiting for them to determine what they are going to do about it and contact me so the item can be repaired/replacedA week without hot water for showers, laundry, dishes, etcfor a working family is just not practicalThey certainly weren’t this slow taking my money [redacted]
I open an order for a service they sent The worst plumbing company, the person that came Check at outlet that was working perfectJust making a noise, he stayed there for 5/minutesAnd when he finish I don’t know doing whatHe said it was cause the water high pressure make that noiseI said it was fina and he leftWhen I tried to use the toiletI noticed that the water valve was closedI open it and find out that he left it close cause he broke something insideAnd now the water is likingThe toilet was working perfect!!! Just with a noiseI let fidelity know what was happening and they didn’t take any responsibilityAnd I payed them $ [redacted] dlls for a service that wasn’t done and now the toilet is brokenI want my money back or the service done ASAP.!!!
Fidelity Home Warranty is the provider of our home warrantyOur A/C stopped working this past Sunday and we called Fidelity to request serviceThey put in the request and assigned it to a service providerWhen scheduling the service the person responded that they do not provide service in our areaI called back and was assigned a new providerThis person said they would come to us between the hours of noon and 4pm the following dayWhen they didn't arrive by 5pm I called and was told that he would be another hourAt 7:10pm he finally arrivedWas very aggressive and seemed upset that he has to be thereHe opened up the unit and said it was all junk and that he couldn't fix it without permission from the warranty company but refused to contact them that eveningHe then got more aggressive and said that he "is sick of [redacted] liberals"He then cut the wires in the unit and closed it upWhen I asked why he did that he said it's not a big deal and then tried to open it up and I sa
We purchased your Home Warranty ($***) when we purchased our home at the guidance of our real estate agentShortly after we had a problem with our pool filter and salt cellYou charged us $ [redacted] to have a "pool contractor" come out and deny our claim saying that the problem was pre existing even after you were provided with a letter from our current pool tech and a copy of the home inspection report showing it was functionalYour "contractor" also claimed the pump was pre existing, which was not part of the issue, was working fine and still doesProof that your are a scam right theremonths later we a have a problem with our fridge, you charge us another $ [redacted] to come out and have decided that it is a secondary failure and will not be coveredThe drawer broke and unknowingly kept the freezer door cracked open which caused a fan to failThis is a cause and effectnot a "secondary failure"Your customer service has been nothing but giving us the run around and will only take the wo
I have claimed AC failure four weeks ago, but Fidelity Home Warranty still haven't fixed it yetI live in [redacted] , it's degrees every day! Fidelity never calles me to report updateInstead, I have to call them every week and spend an hour each time to wait for a customer representative to give me one or two sentences about the statusIt is such a painful experience, especially because of my months old baby cry day and nightI feel guilty and angry, Fidelity Home Warranty is such a fraud!
Worst possible serviceWould rate negative stars, if possibleHad a broken stovetop and requested serviceThe service person came out, said he fixed it, but it was still not workingRequested a recall and we were never able to reach the person againHe closed the claimPlaced a new one and the repair person came to the house, looked at the stove, and said "I can't fix that" and leftNow Fidelity will not waive service charge, AND want me to pay an additional $ [redacted] just to cancel my account so that I can purchase a policy through another companyWARNING - DO NOT GO WITH THIS COMPANY
$Service Fee Dispute In the month of January I called Fidelity National Home Warranty (FNHW) to repair my doorbellFNHW contracted [redacted] to perform this service, and this company failed to do soVia telephone,I brought this to the attention of FNHW on numerous occasions, but to no availToday I spoke with a FNHW representative again, and she told me that I couldn't dispute the $service feeTo-date I have declined to pay this service fee, but now I cannot receive any other service from FNHW -- until paidHere is the reason why I dispute the $service fee request, as filed on Yelp review: Over-Pricing and Under-Performing Experience: Two items: Doorbell and AC socket: AC Socket -- I was billed $for the installation of an AC socket in my crawling-space that took about minutes to installWhen I requested the price be reduced, [redacted] disagreed but in the end threw $dollars on my table and left, seemingly indignantI was willing to have paid him for an hour's
On 2/I found leak in my guest toilet and I called and placed the service Work order [redacted] On 2/plumbing contractor came and replace a supply line but there was still a leak in the connection of the bidet seat which they didn’t identifySo I called again that night for a recallThey came again on 2/and tried to fixed thaton 2/morning I found the leak is still there and I called againThey came yesterday and wasn't able to fix itToday 2/I was trying to pay my service fee and I saw there are two service fee due for the same INCOMPLETE jobI called fidelity and have been told it’s because first time they are replacing a supply line and second time they are fixing the connection but it’s their job to identify all the leak at the first time and got it fixedI request the service for fix the leak but not replacing the supply lineIt’s the same issue and has NOT been fixedand Fidelity place a hold on my contract just because I called and want to remove the duplica
Fidelity sent a contractor to a home we've recently purchased to assess three appliances that aren't workingThe contractor sent a report back to Fidelity stating that all of the appliances are working properly when they clearly are notWhen my wife called the contractor to object, the Owner told her, "Oh, you're one of thoseThat's all right, we know where you live." When she asked if he was threatening us, he said, "Not me personally, but I know people." He also told her that the technician had recorded our conversations in our homeSo, Fidelity sends contractors to peoples' homes who 1) record their conversations and 2) threaten their families if they don't like the service [redacted]
We have had coverage through [redacted] for many years I am divorced from my spouse who is the contract holder; however I am still residing in the home until the home is sold, per the divorce decree The furnace went out on 2/11/18, and we have been waiting for the furnace to be replaced since then with no ETA to date [redacted] has provided inaccurate and delayed responses to this emergency situation I have been without heat for nearing three weeks with no ETA or scheduled replacement Per their contract, this constitutes an emergency situation and they have sent out multiple contractors and incorrect replacement parts I have been told to heat my home with space heaters, which is a dangerous and unacceptable response The home is likely considered "uninhabitable" due to how cold it has been The temperatures have been in the single digits/teens throughout the last few weeks, and my children have not been able to stay with me as a result They have not even begun to remove t
Truly one of the worst company to work with!! Our kitchen fan has been broken since the beginning of June, and over the last months our case has been kicked around from department to departmentNo one ever contact us about where it is going and every time I call I'm waiting for min minimum before getting a live person, only to be told they are: a) waiting for the part # from technician b) looking for the part c) still waiting to find the part Then after months the latest version is they are now waiting for the part # from technicianAgain!!!
A mont ago, in the middle of winter this war veteran's furnace and water heater were shut off and red tagged by the energy companyTo this day àlmost spring the veteran can go homeThere are safty concerns of poisonous gas being emitted into the homeA bogus repairman came out and did nothing but reported that he did....the units are maybe old and have weàr and tear on themNot only do they need to be repaired or replaced for safety reàons but it doesn't make sense to try keep putting new parts on old unitsNevertheless, something needs to be done ASAPThis has become a war, one we should have to fightCOME FIX THIS PROBLEM
It took me over months to finally get Fidelity to replace my air conditioning over the hottest months in [redacted] I was told that my out-of-pocket would be $***No small amountFidelity hired the contractor, but after installation, the City Code enforcement found the repair violated state code because Fidelity's contractor failed to install the right amperage on its breakerMy Contract with Fidelity states: "FNHW will pay to correct code violations and/or code upgrades if necessary to affect FNHW-approved repair or replacement of a covered system or appliance up to the combined aggregate of $ [redacted] per contract term." Despite this language, Fidelity refuses to effectuate the repair under its contract claiming that it does not diligence on its contractors and just can't be responsible for their mistakes and that the problem should have been included as part of my out-of-pocket expensesIts position violates its own contractual obligations to cover code violations of its contr
I have made requests for service dispatch from this companyThe first was over a month ago for a dishwasher that had stopped workingFidelity said they would have a repair person contact us which never happenedWe finally had to contact the appliance person Fidelity referred us to who gave us a mid-day window of service (hours in mid-afternoon) which we could not make because of workAfter much back and forth, Fidelity had us contact [redacted] who also did not give us a choice of service dates and times [redacted] call center said we had to accept what was offered or the order would be cancelledWhat they offered was a 4-hour window next day which we couldn't do because of workNeedless to say our dishwasher is still brokenYesterday our water heater went out and I called the emergency number to obtain serviceI was told someone would be contacting me which they never didI called this morning and spoke to [redacted] who told me a dispatch had been sent and service would arrive betwee
Fidelity national home warranty company was contacted several times over the past month regarding my air conditioner not cooling my homeOver the past month the company has sent different air conditioning companys who have gone out more than one time each to try to fix my air conditionerThe law in [redacted] is you have to have a properly working air conditioning system that can cool to My air conditioner cannot cool below and there is humidity in the homeWe have temperatures ranging from 109-All companies wrote in their report the air conditioning system is years old, wire out and cannot cool properly anymoreThe air conditioning companies have done everything to try to fix the unit but it cannot be fixedFidelity national has dragged this on a month now with no resolutionAll companies have said the air conditioning system has to be replacedFidelity national has done everything they can to avoid replacing the unit and I still do not have resolution and m
First of all, how does this company get an A+ rating with the Revdex.com when out of reviews are negative? Second of all, as everyone here is saying, DO NOT BUY A WARRANTY PLAN FROM FIDELITY They use horrible, inept contractors and they do not stand by their workWhen you call to get some resolution, all they do is give you the runaroundInstead of fixing the problem, they offer to submit a new work order for another service feeAlso, when I set up the initial service call, I asked to have my fireplace switch fixedThe electrician came out only to tell me that he doesn't work on those, even though it is an electrical wall switchIf not an electrician, then who?? When I called Fidelity, they said they don't fix those Well then why didn't they tell me that in the first place? Oh yes, because they wanted to take my money Terrible Bad business practices all aroundThey should be shut downCome on, Revdex.com, do your job here
We moved into our newly purchased home in October and noticed the oven display didn't workWe called Fidelity National Home Warranty and they arranged for a technician from [redacted] to come outThey looked at oven and said the board was outIssue is the technician said they don't make that board and it would have to be refurbishedThis set the following timeline into motion: Nov11th: Parts ordered for stove and oven Nov27th Technician verbally told us part for oven is discontinued and it would have to be rebuilt Took out oven part to be rebuilt Dec18th Technician came out to replace oven part Advised that part was not fixed Technician left part and asked us to call his office and or Fidelity for further information Dec 26th New technician came out (Manager) and took apart to be rebuilt 2nd time Jan 15th Advised the part was only sent out on January 9th to be rebuilt No ETA on when the part will be ready, follwith [redacted] I call [redacted] no
We bought our home 12/18/and took out an insurance policy with Fidelity National Home WarrantyWe pay $ [redacted] a year to them so that if we have any problems with our appliances, heating, air conditioning, plumbing, etc, all we have to do is call Fidelity National Home Warranty, tell them of our problem and they get whomever is needed out to take care of the issueOn 1/30/18, we found that there was a leak under our kitchen sinkWe are not plumbers, nor do we know anyWe called Fidelity National Home Warranty, advised them of the issueThey took payment of $ [redacted] from my credit card and assumed me someone would be out the same day to fix the problemAbout an hour later, Fidelity National Home Warranty called me back saying they couldn't get anyone out for days! I told them that is not satisfactory, I have water leaking and no way to fix itThey advised me to contact a plumber, get it fixed and send them the bill for reimbursementI wasn't happy at this point that I had to d
Fidelity National Home Warranty sent [redacted] to repair my fridge ice maker in a home I had just purchased [redacted] was sent to repair my ice maker in my fridge, but in the process of this repair, they caused my fridge to leak, and left my home without properly checking their workThey left my home and said everything was good to goI went to work, but when I returned home, the fridge was leaking underneath and caused severe damage to my hardwood floor and ceiling below [redacted] took no responsibility, and one of their employees was even rude and condescending, and even hung up on meSeeking recourse for the damage to my home, I contacted Fidelity, since they were the company who sent out ***Fidelity initially acted as if they were being helpful, but putting me in contact with their vendor relations departmentHowever, after many weeks calling and trying to actually speak to someone, I was told that there was nothing that they could do to rectify the situation for me
I paid a lot of money for this insurance and their website MISREPRESENTSWhen it says to file a claim it says to call if an emergencyRight now I have a major leak from the HVAC in the attic and it damaged the ceiling and buckling the drywall and boardsI have pictures to proveI called in claim days ago and they assigned a technician that came and walked off the job, because I needed a new HVAC unit (which they are suppose to pay for) and he didn't want to deal with itThen they set me up with another guy who would not call me backThen I got the third company, who the best they can do to come out is 7/5/appointmentFidelity claims told me I can find my own tech, only under the conditions they have to call in and make sure fidelity approves, but I went through major HVac companies in [redacted] and not one company wants to deal with Fidelity because they have a terrible reputation for not approving service and repairsPlease help, this a very dishonest company that has
Extremely slow response times and near non-existent communications in response to open claimsRecently lost my water heater (fully covered under terms of agreement); however 5+ days later I’m still waiting for them to determine what they are going to do about it and contact me so the item can be repaired/replacedA week without hot water for showers, laundry, dishes, etcfor a working family is just not practicalThey certainly weren’t this slow taking my money [redacted]
I open an order for a service they sent The worst plumbing company, the person that came Check at outlet that was working perfectJust making a noise, he stayed there for 5/minutesAnd when he finish I don’t know doing whatHe said it was cause the water high pressure make that noiseI said it was fina and he leftWhen I tried to use the toiletI noticed that the water valve was closedI open it and find out that he left it close cause he broke something insideAnd now the water is likingThe toilet was working perfect!!! Just with a noiseI let fidelity know what was happening and they didn’t take any responsibilityAnd I payed them $ [redacted] dlls for a service that wasn’t done and now the toilet is brokenI want my money back or the service done ASAP.!!!
Fidelity Home Warranty is the provider of our home warrantyOur A/C stopped working this past Sunday and we called Fidelity to request serviceThey put in the request and assigned it to a service providerWhen scheduling the service the person responded that they do not provide service in our areaI called back and was assigned a new providerThis person said they would come to us between the hours of noon and 4pm the following dayWhen they didn't arrive by 5pm I called and was told that he would be another hourAt 7:10pm he finally arrivedWas very aggressive and seemed upset that he has to be thereHe opened up the unit and said it was all junk and that he couldn't fix it without permission from the warranty company but refused to contact them that eveningHe then got more aggressive and said that he "is sick of [redacted] liberals"He then cut the wires in the unit and closed it upWhen I asked why he did that he said it's not a big deal and then tried to open it up and I sa
We purchased your Home Warranty ($***) when we purchased our home at the guidance of our real estate agentShortly after we had a problem with our pool filter and salt cellYou charged us $ [redacted] to have a "pool contractor" come out and deny our claim saying that the problem was pre existing even after you were provided with a letter from our current pool tech and a copy of the home inspection report showing it was functionalYour "contractor" also claimed the pump was pre existing, which was not part of the issue, was working fine and still doesProof that your are a scam right theremonths later we a have a problem with our fridge, you charge us another $ [redacted] to come out and have decided that it is a secondary failure and will not be coveredThe drawer broke and unknowingly kept the freezer door cracked open which caused a fan to failThis is a cause and effectnot a "secondary failure"Your customer service has been nothing but giving us the run around and will only take the wo