Fidelity National Warranty company placed us in contact with [redacted] in order to have them fixed our broken dryer [redacted] send [redacted] to repair the unit, and [redacted] fixed the problem with the dryer not working [redacted] had to make two trips to get the unit working properly, and after each trip he claimed the unit was operationalThat was true about the second trip, partially, as the dryer now squeaks as it driesWe called [redacted] a third time to deal with the squeak, and with the dryer cover that he broke doing the repairs [redacted] claims that since the dryer is drying, it is none of his concern that the unit squeaks or that he broke the dryer “a cosmetic problem, he says, and not his business, he says”“Fidelity National’, on the other hand, says that “they vouch for their contractors, but are not responsable if they break anythingI would strongly advice about staying away from [redacted] At the same time, I would strongly advice people to stay away from Fidelity Na
For almost years I have been a loyal customer of this companySince the day we have moved in, we have continued to have the same issue with our a/c unit, times to be exactEach time they will come out bandage it together and cross their fingers it worksThey have continued to refuse to replace the unitI have paid an additional $ [redacted] in service fees on top of my annual co tract amount to not have my warranty company fix an issue for more than an average of 3-monthsRegrettably my only recourse at this time is filling a complaint with the Revdex.com [redacted] ***Hopefully someone reads this and remidies this problem so others don’t waste their money thinking their warrranty company is goi g to do anything other than the bear minimum they need to do
First of all, I would like to start with I have been with fidelity home warranty for years, and have referred many clients to themMy air conditioner stopped working, so I called fidelity they send out a technician that stated he was not qualified to complete the repair, because he could not get parts specific to our unitI called fidelity they informed me to call the company that that is qualified to repair my air conditioner have them diagnose the problem to repairI had them come out and they gave me, in writing their diagnosesI sent fidelity the estimate and was told by fidelity to proceed with the repair and to have our technician explain why he had to replace all parts, which I didI sent fidelity what they asked for and then they told me after a week of calling them daily.I was sent through many different people and mangers on hold for minutes each timeI was hung up on after holding on the phone for minutesI was told I would get a call back did not happenI called again to follow up after my repair that cost me 4,and I was told I would be reimbursedI spoke to another manager and was told they would not reimburse me for the repairsThis is the worst company I have ever dealt withI can't believe this company is still in businessWe as consumers purchase a home warranty,so that we do not have to worry about expensive repairsThis is not the case with fidelityStay away from this companySo, frustrated
this is continuation of complaint [redacted] I did not receive written correspondence in time to respondI would like complaint opened againComplaint was [redacted] come to house to find that fan needed repair to housing unit, specifically it needed to be re balanced so part to do rattle against each otherThey state that repair says there is no failure to Fan (whole house) and Bath Exhaust FanThis is untrueThey found a failure namely that housing unit is not balanced causing the parts to rattle against each otherThis is not operationThe warranty covers all parts fan except that which is excludedAnd Housing UNit is not excluded
I submitted a service order request to have my Oven repaired after it broke on December 27, The initial repair company [redacted] came out to fix the double oven that was not working at all The top or second oven didn't work at all and the second wouldn't even open when he came to repair it The initial repairman sent out by [redacted] only fixed the bottom oven He was given a check on December 29th of $to cover the cost of the repair call My husband made about calls to [redacted] the repairman who promised each time he would come to fix the problem He never came! I contacted [redacted] to inform them of the problem The customer service representative said they will report the vendor and reassign the order to another vendor The second vendor [redacted] was assigned on January 24, 2017, a month after the initial service order was sent out The second repairman from [redacted] *
I've had two interactions with FNHW: one for plumbing, and one for an ovenFor the plumbing, they sent someone out to fix our clog who didn't have any of the tools necessary to actually fix the clog, but charged us anyway We called our own guy, why fixed the clog in about a minute He then said that the tools they were using (a snake that is too small for a main drain line) is dangerous to use in a big line because it can get all twisted up and make the clog worse So here we were lucky to be out [redacted] and not moreFor the oven , they sent someone out to look at the oven who had no tools He had to borrow mine to open up the oven, and then after barely looking decided it was broken and that we needed a new one They were supposed to deliver the new oven today, but nobody showed up I've spent the better part of an hour on the phone with both the deliver people and FNHW, and they don't care I've already had to take one day off work to wait around for nothing, and while now they claim they're going to come next week I have absolutely no confidence that they'll show up Either way, now I'm out [redacted] and two days of work, with nothing to show for itThis appear to be a scam
Fidelity sent over a plumber who removed some branches from the kitchen sink areaAs such, Fidelity does not cover removal of the branchesHowever our tenants complained of the same issue at a later time and I hired a new plumber to remove any roots from the pipesHowever, when the new plumber video scoped the line, he found out that it was calcified grease in the pipes under the flooring of my houseThe new plumber had to hydrojet the area to remove the grease and the pipes are now working fineSince Hydrojetting is covered by Fidelity, I have sent them the invoice on Monday 08/20/and they are not taking my call and have put me on hold for over an hourI am seeking to get reimbursed by FidelityThank youSincerely, [redacted]
Today (11/29/16) I am severely upset with this business right now I just opened up my bill to renew my policy for and noticed an additional charge for a Trade Call Service Fee from 2/24/15! When I called to inquire about this late notice, I was told the service fee was never paid and that my policy had been on hold for the majority of since around February(this means my family's home has been uncovered for about months without notice even though I have paid for the entire year of 2016.) I was told I would have to prove that I paid for the service fee from even though the account rep had the exact check number in her system that I had in my checkbook My bank was able to archive the cancelled check and I have since emailed it to the email provided for me to do so( [redacted] ) This is so ridiculous and irresponsible on their part This issue is 100% not my fault but the blame was put on me, and my coverage suspended I WILL be cancelling this contract How embarrassing for them
My air conditioning went out in JuneFidelity sent a technician over who patched, added Freon and leftLess than a month later, all the Freon was gone, obviously a leakEvery call to Fidelity is a 40-phone wait for a representativeSometimes they will put the call through after the wait, but no one picks upFidelity wanted to send the same technician, ***, from [redacted] ***, but I said we wanted someone else [redacted] is only able to do minor repairs, not major workThey sent a diagnostician from [redacted] last Saturday, who said the flexible tubing and coil needed replacing, and very possibly the a/c unitThe tech, [redacted] , said he would report to Fidelity and they would call meI called Fidelity on Monday, asked to speak with a supervisor, was assured one would call me; she never didThen I received a call from ***, the original, poorly qualified technician, saying he wanted to c one on WednesdayI asked him if he replaced flexible tubing and the coil, and he said no,
We live in [redacted] and our AC broke yesterday, so we filed a claim with FidelityIt's going to be today with temperatures reaching 115+ over the next few daysFidelity assigned us a service contractor that is closed until MondayWe've called times requesting a service contractor opened todayWe've been told everything from the case was escalated to dispatch will call shortly to being hung up on when we requested to speak to a managerThis is the worst customer service we've ever experiencedMeanwhile, we're still waiting for Fidelity to help us and temperatures are rising
We have not been able to really enjoy our home due to the long hot (106-degree) summer days with no A/CI contacted FNHW early June and informed them of our a/c not blowing out cold airThe tech with [redacted] schedto come out until 6/27/The tech came out and determined we needed to replace the Compressor or the UnitFNHW Rep [redacted] called me a few days later and decided to offer replacing the Compressor as it would be cheaper but I would have to pay $out of my pocket for miscitems and service not covered under warranty, not to mention the $service fee[redacted] never contacted me so I called and spoke to [redacted] a couple days later to find out the status and was told they were waiting on order from FNHW but they would reach out to them and get back to meA week later I had to call and speak with [redacted] again and he said they were waiting for parts and scheduled my apptfor 7/27/and tried collecting my payment over the phoneFinally ESHA
[redacted] Seriously, just don'tMy a/c quit working at the beginning of JuneI submitted a Service RequestThey had a contractor come outHe cleaned my condenser, which I told him I already didHe then charged me $ [redacted] for the cleaning on top of the $ [redacted] service request feeSurprise, but that didn't fix itI contacted Fidelity and went through the process of dealing with this sub-par contractor over the several visitsHe had no idea what he was doingAt this points, Fidelity's only really issue was hiring sub-par contractorsAt the end of dealing with him, he wanted to charge me nearly $ [redacted] to replace lines he said were installed wrongThe unit had been functioning properly for the previous yearsSo, a second contractor comes outHe immediately finds the problemLike it didn't even take him minsMy condenser had a leakContractor condemns it and I think my problems are overIt's now been well over a month to get to this pointIt's summer in ***, the high has been in 100sFor a week or so after, I don't hear back from anyoneEventually I wait for hours on hold, not even joking, to be told I had to call and agree to the $ [redacted] Freon disposal feeSo I agreeThe representative said the unit would be shipped and the contractor would have it in 3-daysTwo weeks later, contractor says he still doesn't have itI call Fidelity, some guy apologies and he explains it's on a truck somewhere and that if the contractor doesn't have it in two days to call the purchasing deptdays later I call the purchasing deptI get an unwanted lecture on what a queue and priority queue are and that my claim had just got escalated to a priority and the unit should be there in - business daysThat's where I'm at nowSummer will almost be over by the time they actually get this fixedJust don't
To whom it may concernEVEN THOUGH AFTER READING THE FINE PRINT in this company’s contract (I have been a Fidelity National customer for years), I find it very unacceptable that because I sold my home to move closer to my daughter, any service calls I placed during the last year are not covered(!!!!), plus I am charged a $ [redacted] cancellation feeThis is very unfair and misleading coverage and if there is anyone out there who can guide me as to how to get back the $ [redacted] they are refusing to reimburse for my Aug service call (beyond the $ [redacted] I already paid as owner of the property), I would deeply appreciate your helpI will never pay for their services again, and advise others not to
having problems with Fidelity? Call your states [redacted] and file a complaint towards Fidelity, its the only way to get Fidelity to honor the warranty agreement For CA its [redacted] Fidelity denied my claim for a new AC unit and offered me $cash out instead I filed a complaint with the [redacted] two weeks later Fidelity said they will replace my AC but I have to pay out of pocket upwards of $ I agreed to that cost but Fidelity kept dragging it on saying that I haven't agreed to their terms After months of going back and forth I notified the [redacted] again, months later I finally got my new AC unit installed [redacted]
On November 28, I filed a claim under Service Work Order Number ### under Contract Number ### for a “plumbing pipe leak / plumbing stoppage” and I paid the $fee online [redacted] was sent to the house December 1, and cleared a clog in the upstairs toilet, but did not address the leaking waste line which was the cause of the sewer back upOn December 13, I again contacted Fidelity regarding Service Work Order Number ### asking for replacement of the leaking sewer pipeI had [redacted] ***do a video inspection of the sewer line and they found tree roots had clogged the pipe due to a leak in the sewer pipeFidelity had [redacted] come out January 6, and do their own video inspectionThe following day I received a call from *** representing himself as working for Fidelity but who refused to give his full nameHe stated that they were refusing my claim for replacement of the leaking pipeI contracted with a worker to remove all of t
I purchased my home in February and a warranty from Fidelity was includedAll systems passed inspection at the time of the home buyIn early July, the HVAC system broke downI called Fidelity Home Warranty to request service, they sent a tech named [redacted] from [redacted] ***) who then replaced the fan motor on the condenserA few days later, water began leaking from the coil unit in the attic through the ceiling into my living roomI stopped using the AC, called Fidelity and after trying to reach an operator for hours, finally got someone to come out and lookThey sent the same tech, [redacted] from [redacted] (who was very rude to me this time) [redacted] looked into my attic, did not go into my attic, and simply said "your system is not level and is not installed properly", closed the attic and left and said I would have to call the home warranty company to follow upI did that and after trying to reach someone at Fidelity for hours, I finally reached a rep who said they would not repair or replace the system because it's not installed correctly although my warranty contract specifies coverage for "improper installation"When I asked about this, the rep said "that's a grey area." I requested a second opinion as my air conditioning still did not work, which they said they would request "emergency dispatch"After waiting for hours, I followed up and was told they would not be able to get anyone to the house for at least a week but I could hire my own company and submit for out-of-pocket expensesThey emailed me the forms to do soSo I called a couple local companies and had someone here the next day, got an estimate and paidWhen I submitted my invoice, Fidelity then denied my claim saying the services were not coveredSumming up the experience, it has been beyond frustrating and a huge waste of valuable time trying to work with Fidelity and get them to provide service and honor their contractIt seems their modus operandi is to make the process so frustrating that you have no recourse but to give upIt's my opinion that their warranty is worthless and a waste of moneyI would not be surprised to learn that they are offering a bogus product and their reps are being trained to deny services
[redacted] Bottom line, this company has the worst customer service I have ever experiencedFor what they cover, and the base cost of a plan plus the additional cost to the consumer for "repairs" - I would consider this a scam I would rate them lower if I could
Home Warranty sent contractor to replaced air conditioner condenser and hvac coilThey were also supposed to check out the ducts and part of the same claimPaid to have Hers test which lead to ducts leaking and not up to standard so failed testContacted Fidelity to fix leak ducts but will sent out contractor to fix leak and did not sent out denial noticeWe are covered up to $ [redacted] to fix the ducts are avoiding us and not sending denial in writing since claim seems to be falseContractor is also not calling us back
On July 25th, 2018, we contacted Fidelity National with a request to fix a broken air conditioner. We were told to contact [redacted] about the air conditioner failure. They responded by phone in 2 days and came out six days later even though the temps were over 100 degrees. After coming out, they said they needed to order a part and we have not heard from them since. That was over a week ago. Meanwhile, the temps are back over 100 degrees and the 87 year old lady who lives at the residence has no working air conditioner. We have called [redacted] on two occasions and they did not call back. When we tried to cal Fidelity National to expedite this request, they were not helpful. When we tried to contact them this morning, we were put on hold for over 30 minutes and I could not wait any longer. All the reviews of [redacted] we saw were extremely poor. The business is operated out of a home. The fact an 87 year old lady has had no working air conditioning for over 2 weeks when th
I called in two electrical claimsThe first on 7/3/and the second on 7/7/The first call was to repair the light on a fan and the second was to fix a security panelFidelity contracted with [redacted] Electric, the third party servicer and I was told since I called in the second claim, it would be treated as an "add-on" by both [redacted] Electric and Fidelity so I would only have to pay one deductible of $instead of two [redacted] sent an electrician on 7/to resolve both issuesThey said the security panel is low voltage and not covered by FidelityAnd in the process of repairing the light on the fan, the electrician broke the fanHe disconnected the receiver in the fan and connected the power directly for the light and fan - it worked for the light but the fan stopped workingHe took the receiver with him to get authorization from the warranty company to replace it, which was deniedAnd contrary to what I was told, they treated the single visit as two and now Fidelity is bill
Fidelity National Warranty company placed us in contact with [redacted] in order to have them fixed our broken dryer [redacted] send [redacted] to repair the unit, and [redacted] fixed the problem with the dryer not working [redacted] had to make two trips to get the unit working properly, and after each trip he claimed the unit was operationalThat was true about the second trip, partially, as the dryer now squeaks as it driesWe called [redacted] a third time to deal with the squeak, and with the dryer cover that he broke doing the repairs [redacted] claims that since the dryer is drying, it is none of his concern that the unit squeaks or that he broke the dryer “a cosmetic problem, he says, and not his business, he says”“Fidelity National’, on the other hand, says that “they vouch for their contractors, but are not responsable if they break anythingI would strongly advice about staying away from [redacted] At the same time, I would strongly advice people to stay away from Fidelity Na
For almost years I have been a loyal customer of this companySince the day we have moved in, we have continued to have the same issue with our a/c unit, times to be exactEach time they will come out bandage it together and cross their fingers it worksThey have continued to refuse to replace the unitI have paid an additional $ [redacted] in service fees on top of my annual co tract amount to not have my warranty company fix an issue for more than an average of 3-monthsRegrettably my only recourse at this time is filling a complaint with the Revdex.com [redacted] ***Hopefully someone reads this and remidies this problem so others don’t waste their money thinking their warrranty company is goi g to do anything other than the bear minimum they need to do
First of all, I would like to start with I have been with fidelity home warranty for years, and have referred many clients to themMy air conditioner stopped working, so I called fidelity they send out a technician that stated he was not qualified to complete the repair, because he could not get parts specific to our unitI called fidelity they informed me to call the company that that is qualified to repair my air conditioner have them diagnose the problem to repairI had them come out and they gave me, in writing their diagnosesI sent fidelity the estimate and was told by fidelity to proceed with the repair and to have our technician explain why he had to replace all parts, which I didI sent fidelity what they asked for and then they told me after a week of calling them daily.I was sent through many different people and mangers on hold for minutes each timeI was hung up on after holding on the phone for minutesI was told I would get a call back did not happenI called again to follow up after my repair that cost me 4,and I was told I would be reimbursedI spoke to another manager and was told they would not reimburse me for the repairsThis is the worst company I have ever dealt withI can't believe this company is still in businessWe as consumers purchase a home warranty,so that we do not have to worry about expensive repairsThis is not the case with fidelityStay away from this companySo, frustrated
this is continuation of complaint [redacted] I did not receive written correspondence in time to respondI would like complaint opened againComplaint was [redacted] come to house to find that fan needed repair to housing unit, specifically it needed to be re balanced so part to do rattle against each otherThey state that repair says there is no failure to Fan (whole house) and Bath Exhaust FanThis is untrueThey found a failure namely that housing unit is not balanced causing the parts to rattle against each otherThis is not operationThe warranty covers all parts fan except that which is excludedAnd Housing UNit is not excluded
I submitted a service order request to have my Oven repaired after it broke on December 27, The initial repair company [redacted] came out to fix the double oven that was not working at all The top or second oven didn't work at all and the second wouldn't even open when he came to repair it The initial repairman sent out by [redacted] only fixed the bottom oven He was given a check on December 29th of $to cover the cost of the repair call My husband made about calls to [redacted] the repairman who promised each time he would come to fix the problem He never came! I contacted [redacted] to inform them of the problem The customer service representative said they will report the vendor and reassign the order to another vendor The second vendor [redacted] was assigned on January 24, 2017, a month after the initial service order was sent out The second repairman from [redacted] *
I've had two interactions with FNHW: one for plumbing, and one for an ovenFor the plumbing, they sent someone out to fix our clog who didn't have any of the tools necessary to actually fix the clog, but charged us anyway We called our own guy, why fixed the clog in about a minute He then said that the tools they were using (a snake that is too small for a main drain line) is dangerous to use in a big line because it can get all twisted up and make the clog worse So here we were lucky to be out [redacted] and not moreFor the oven , they sent someone out to look at the oven who had no tools He had to borrow mine to open up the oven, and then after barely looking decided it was broken and that we needed a new one They were supposed to deliver the new oven today, but nobody showed up I've spent the better part of an hour on the phone with both the deliver people and FNHW, and they don't care I've already had to take one day off work to wait around for nothing, and while now they claim they're going to come next week I have absolutely no confidence that they'll show up Either way, now I'm out [redacted] and two days of work, with nothing to show for itThis appear to be a scam
Fidelity sent over a plumber who removed some branches from the kitchen sink areaAs such, Fidelity does not cover removal of the branchesHowever our tenants complained of the same issue at a later time and I hired a new plumber to remove any roots from the pipesHowever, when the new plumber video scoped the line, he found out that it was calcified grease in the pipes under the flooring of my houseThe new plumber had to hydrojet the area to remove the grease and the pipes are now working fineSince Hydrojetting is covered by Fidelity, I have sent them the invoice on Monday 08/20/and they are not taking my call and have put me on hold for over an hourI am seeking to get reimbursed by FidelityThank youSincerely, [redacted]
Today (11/29/16) I am severely upset with this business right now I just opened up my bill to renew my policy for and noticed an additional charge for a Trade Call Service Fee from 2/24/15! When I called to inquire about this late notice, I was told the service fee was never paid and that my policy had been on hold for the majority of since around February(this means my family's home has been uncovered for about months without notice even though I have paid for the entire year of 2016.) I was told I would have to prove that I paid for the service fee from even though the account rep had the exact check number in her system that I had in my checkbook My bank was able to archive the cancelled check and I have since emailed it to the email provided for me to do so( [redacted] ) This is so ridiculous and irresponsible on their part This issue is 100% not my fault but the blame was put on me, and my coverage suspended I WILL be cancelling this contract How embarrassing for them
My air conditioning went out in JuneFidelity sent a technician over who patched, added Freon and leftLess than a month later, all the Freon was gone, obviously a leakEvery call to Fidelity is a 40-phone wait for a representativeSometimes they will put the call through after the wait, but no one picks upFidelity wanted to send the same technician, ***, from [redacted] ***, but I said we wanted someone else [redacted] is only able to do minor repairs, not major workThey sent a diagnostician from [redacted] last Saturday, who said the flexible tubing and coil needed replacing, and very possibly the a/c unitThe tech, [redacted] , said he would report to Fidelity and they would call meI called Fidelity on Monday, asked to speak with a supervisor, was assured one would call me; she never didThen I received a call from ***, the original, poorly qualified technician, saying he wanted to c one on WednesdayI asked him if he replaced flexible tubing and the coil, and he said no,
We live in [redacted] and our AC broke yesterday, so we filed a claim with FidelityIt's going to be today with temperatures reaching 115+ over the next few daysFidelity assigned us a service contractor that is closed until MondayWe've called times requesting a service contractor opened todayWe've been told everything from the case was escalated to dispatch will call shortly to being hung up on when we requested to speak to a managerThis is the worst customer service we've ever experiencedMeanwhile, we're still waiting for Fidelity to help us and temperatures are rising
We have not been able to really enjoy our home due to the long hot (106-degree) summer days with no A/CI contacted FNHW early June and informed them of our a/c not blowing out cold airThe tech with [redacted] schedto come out until 6/27/The tech came out and determined we needed to replace the Compressor or the UnitFNHW Rep [redacted] called me a few days later and decided to offer replacing the Compressor as it would be cheaper but I would have to pay $out of my pocket for miscitems and service not covered under warranty, not to mention the $service fee[redacted] never contacted me so I called and spoke to [redacted] a couple days later to find out the status and was told they were waiting on order from FNHW but they would reach out to them and get back to meA week later I had to call and speak with [redacted] again and he said they were waiting for parts and scheduled my apptfor 7/27/and tried collecting my payment over the phoneFinally ESHA
[redacted] Seriously, just don'tMy a/c quit working at the beginning of JuneI submitted a Service RequestThey had a contractor come outHe cleaned my condenser, which I told him I already didHe then charged me $ [redacted] for the cleaning on top of the $ [redacted] service request feeSurprise, but that didn't fix itI contacted Fidelity and went through the process of dealing with this sub-par contractor over the several visitsHe had no idea what he was doingAt this points, Fidelity's only really issue was hiring sub-par contractorsAt the end of dealing with him, he wanted to charge me nearly $ [redacted] to replace lines he said were installed wrongThe unit had been functioning properly for the previous yearsSo, a second contractor comes outHe immediately finds the problemLike it didn't even take him minsMy condenser had a leakContractor condemns it and I think my problems are overIt's now been well over a month to get to this pointIt's summer in ***, the high has been in 100sFor a week or so after, I don't hear back from anyoneEventually I wait for hours on hold, not even joking, to be told I had to call and agree to the $ [redacted] Freon disposal feeSo I agreeThe representative said the unit would be shipped and the contractor would have it in 3-daysTwo weeks later, contractor says he still doesn't have itI call Fidelity, some guy apologies and he explains it's on a truck somewhere and that if the contractor doesn't have it in two days to call the purchasing deptdays later I call the purchasing deptI get an unwanted lecture on what a queue and priority queue are and that my claim had just got escalated to a priority and the unit should be there in - business daysThat's where I'm at nowSummer will almost be over by the time they actually get this fixedJust don't
To whom it may concernEVEN THOUGH AFTER READING THE FINE PRINT in this company’s contract (I have been a Fidelity National customer for years), I find it very unacceptable that because I sold my home to move closer to my daughter, any service calls I placed during the last year are not covered(!!!!), plus I am charged a $ [redacted] cancellation feeThis is very unfair and misleading coverage and if there is anyone out there who can guide me as to how to get back the $ [redacted] they are refusing to reimburse for my Aug service call (beyond the $ [redacted] I already paid as owner of the property), I would deeply appreciate your helpI will never pay for their services again, and advise others not to
having problems with Fidelity? Call your states [redacted] and file a complaint towards Fidelity, its the only way to get Fidelity to honor the warranty agreement For CA its [redacted] Fidelity denied my claim for a new AC unit and offered me $cash out instead I filed a complaint with the [redacted] two weeks later Fidelity said they will replace my AC but I have to pay out of pocket upwards of $ I agreed to that cost but Fidelity kept dragging it on saying that I haven't agreed to their terms After months of going back and forth I notified the [redacted] again, months later I finally got my new AC unit installed [redacted]
On November 28, I filed a claim under Service Work Order Number ### under Contract Number ### for a “plumbing pipe leak / plumbing stoppage” and I paid the $fee online [redacted] was sent to the house December 1, and cleared a clog in the upstairs toilet, but did not address the leaking waste line which was the cause of the sewer back upOn December 13, I again contacted Fidelity regarding Service Work Order Number ### asking for replacement of the leaking sewer pipeI had [redacted] ***do a video inspection of the sewer line and they found tree roots had clogged the pipe due to a leak in the sewer pipeFidelity had [redacted] come out January 6, and do their own video inspectionThe following day I received a call from *** representing himself as working for Fidelity but who refused to give his full nameHe stated that they were refusing my claim for replacement of the leaking pipeI contracted with a worker to remove all of t
I purchased my home in February and a warranty from Fidelity was includedAll systems passed inspection at the time of the home buyIn early July, the HVAC system broke downI called Fidelity Home Warranty to request service, they sent a tech named [redacted] from [redacted] ***) who then replaced the fan motor on the condenserA few days later, water began leaking from the coil unit in the attic through the ceiling into my living roomI stopped using the AC, called Fidelity and after trying to reach an operator for hours, finally got someone to come out and lookThey sent the same tech, [redacted] from [redacted] (who was very rude to me this time) [redacted] looked into my attic, did not go into my attic, and simply said "your system is not level and is not installed properly", closed the attic and left and said I would have to call the home warranty company to follow upI did that and after trying to reach someone at Fidelity for hours, I finally reached a rep who said they would not repair or replace the system because it's not installed correctly although my warranty contract specifies coverage for "improper installation"When I asked about this, the rep said "that's a grey area." I requested a second opinion as my air conditioning still did not work, which they said they would request "emergency dispatch"After waiting for hours, I followed up and was told they would not be able to get anyone to the house for at least a week but I could hire my own company and submit for out-of-pocket expensesThey emailed me the forms to do soSo I called a couple local companies and had someone here the next day, got an estimate and paidWhen I submitted my invoice, Fidelity then denied my claim saying the services were not coveredSumming up the experience, it has been beyond frustrating and a huge waste of valuable time trying to work with Fidelity and get them to provide service and honor their contractIt seems their modus operandi is to make the process so frustrating that you have no recourse but to give upIt's my opinion that their warranty is worthless and a waste of moneyI would not be surprised to learn that they are offering a bogus product and their reps are being trained to deny services
[redacted] Bottom line, this company has the worst customer service I have ever experiencedFor what they cover, and the base cost of a plan plus the additional cost to the consumer for "repairs" - I would consider this a scam I would rate them lower if I could
Home Warranty sent contractor to replaced air conditioner condenser and hvac coilThey were also supposed to check out the ducts and part of the same claimPaid to have Hers test which lead to ducts leaking and not up to standard so failed testContacted Fidelity to fix leak ducts but will sent out contractor to fix leak and did not sent out denial noticeWe are covered up to $ [redacted] to fix the ducts are avoiding us and not sending denial in writing since claim seems to be falseContractor is also not calling us back
On July 25th, 2018, we contacted Fidelity National with a request to fix a broken air conditioner. We were told to contact [redacted] about the air conditioner failure. They responded by phone in 2 days and came out six days later even though the temps were over 100 degrees. After coming out, they said they needed to order a part and we have not heard from them since. That was over a week ago. Meanwhile, the temps are back over 100 degrees and the 87 year old lady who lives at the residence has no working air conditioner. We have called [redacted] on two occasions and they did not call back. When we tried to cal Fidelity National to expedite this request, they were not helpful. When we tried to contact them this morning, we were put on hold for over 30 minutes and I could not wait any longer. All the reviews of [redacted] we saw were extremely poor. The business is operated out of a home. The fact an 87 year old lady has had no working air conditioning for over 2 weeks when th
I called in two electrical claimsThe first on 7/3/and the second on 7/7/The first call was to repair the light on a fan and the second was to fix a security panelFidelity contracted with [redacted] Electric, the third party servicer and I was told since I called in the second claim, it would be treated as an "add-on" by both [redacted] Electric and Fidelity so I would only have to pay one deductible of $instead of two [redacted] sent an electrician on 7/to resolve both issuesThey said the security panel is low voltage and not covered by FidelityAnd in the process of repairing the light on the fan, the electrician broke the fanHe disconnected the receiver in the fan and connected the power directly for the light and fan - it worked for the light but the fan stopped workingHe took the receiver with him to get authorization from the warranty company to replace it, which was deniedAnd contrary to what I was told, they treated the single visit as two and now Fidelity is bill