I contacted Fidelity for a stoppage in my upstairs bathroomsFidelity said they couldn’t get a contractor out in time to make the repairFidelity forced me to get my own contractor to make the repair using the out of network clauseI have made several attempts to contact FidelityThey have now denied the claim after serve real time saying they would pay for the repairI have now recieved a official form saying the claim for Dec4th was deniedFidelity is participating in bait and switch tactics with out of network service so they don’t have to pay for any covered home warranty repairs [redacted] from the company resolved the issue after the rep lied and sent fraudulent paperwork saying I had a appliance repairI had a main line stoppage from the second story of my homeThe only way to repair was to have the pipe cut outIf they would have sent a contractor it would have been the same outcome except I would only have had to pay instead of please helpThey are b
Terrible service by the vendors and Fidelity takes zero responsibility for the vendors they send to the house! My kitchen refrigerator is broken and [redacted] placed the "RUSH" request for me with [redacted] After the technician visited the house and inspected the fridge - it took them days to file a report saying that [redacted] authorized technician is required for this repairWhy send unauthorized vender on the first place??? I keep calling [redacted] to remedy the situation and all get from your company is 20+ min hold times then dropped callsFinally I managed to talk to **, they said their dispatch is looking for authorized dealer to schedule an appointment to come see the fridgeThe dispatch is looking for that person for TWO DAY now [redacted] refuses to give any time estimate for finding a repairman, obviously than it will be more time until actual appointment, then ordering the partsAND ITS ALREDY BEEN WEEK WITHOT FRIDGEIT IS SUMMER AND 90F HERE - MY FAMILY with kids NEEDS REF
I wrote a long review and then it went blank I give this business starI called because as it got cold I found out furnace did not workCalled Fidelity and they could not send a repair person for at least a weekIt was degrees in my homeFidelity told me they could not have anyone out to my home for at least a week but that I could call a licensed company in my areaI didThey came out the next day and they tried to get heater workingThey could notThey replaced within days When I called Fidelity the first time they mailed me a copy of out if network service providerIf they had told me to call I would have done and just maybe I would have been reimbursed for this replacement (ha)I received form after heater was replaced so now they won't coverI really didn't expect them to Well I hope I don't have to use this service again as I have absolutely no confidence in this serviceA waste of money when you purchase a home
AC went out on 7/3/after multiple min holds and being hung up they finally said we will send the next available techThat tech comes out 7/The inside home temp was degrees and blowing degrees out the vents which the recorded and verbally said we will be back to replace the coilI followed up the next day going thru the same long waits only to have them reply the techs didn't turn in the paper workThen I followed u again with them for them to say they techs reported nothing was wrongNow Im battling [redacted] with the authorization department who wants to send out another tech that wont be out until 7/After blaming me for the high call volume he continued to slander the outside company that is going to come out tomorrow and repair the AC
The work is no good they fix things and they break agin I have had the knobs fix on my bath tub 5x and I have had to pay for the job over and over I have not been able to use my shower since October its march almost 5months The walls in my shower were intact when job started they started fixing shower [redacted] wile they were doing job I had wall in shower torn down and replace.the contractor felt it would be better to do job with wall torn down but did not tell me he took so long to do the job a mouth wall were fix then they say the could not do the job all the walls were there and that I would have to have the contractor Tear Down the Wall again and take the wall out so that they could finish the job but the ball was not torn down when they started the job this was completely unfair to make me pay to have my wall taken out when I my contractor gave them a timely amount of time and it took them a month to come back and fix the wall in the wall have been repaired my contractor
On Saturday, September my water heater at my house, [redacted] ***, began to leakIt's located inside my houseI have a home warranty that covers the water heater through Fidelity Home Warranty- [redacted] is the policy/account numberI placed a repair order and called Fidelity Home WarrantyThey contacted several plumbers but were not able to find one available that weekendSince it was an urgent matter, with water flowing onto the floor of my house and causing water damaged, they discussed with me and emailed me information about how to hire a plumber on my own and then seek reimbursement from them afterwardsI was able to find a plumber who was available that eveningI followed Fidelity's exact directionsFidelity stated to call Fidelity when I was with the plumber for authorizationI called Fidelity and Fidelity spoke with my plumber, got his company name and license number, and said to proceed and upload the invoice laterThe cost was $2,to replace t
I placed a service call for garage door - the springs and the pull-wire broke and needed replacementOnly mechanical partsAll electrical parts were good and fully functional including the motor, keypads, opener button and remote clickers, all by brand ***The technician from [redacted] Garage Door Sw came and said he would fix it no problemWhen he came back with the parts and finished the job - I was devastatedAll electrical parts were replaced by new system called [redacted] , he advised me that he did me a favor replacing the motor and this new motor is far superior to ***But not compatible with any other systems, including universal openers, etcHe charged me $extra for wall button as he stated HW doesn't cover it and its not compatible with new motorWhy do I have to pay for this if it didn't need to be changed as well as the motor 0- it is not optional accessory, it is part of operating system!!! Keypad started malfunctioning in daysI checked the [redacted] company on
I submitted a claim for a plumbing issue because I had a warranty through FNHWEssentially, the tub stopper had broken off and I wanted to get it replacedI submitted a claim online and FHNW assigned the claim to [redacted] [redacted] came out and stated that they could not fix the tub stopperIndeed, the person from [redacted] was so bad at his job that he didn't even know how to find the correct make and model of the tub (hint - it was underneath the tub)Before we called [redacted] , our tub drained fineAfter [redacted] left, our tub would not drain and the bath was unusableWe called [redacted] back to fix the drain they stopped up; they returned and told us that they did not have the right tools to fix the drain they stopped up, so [redacted] contacted FHNW and transferred the matter to another plumbing serviceThis other plumbing service called me and left a message, which I returned the same dayThey did not call me back for approximately five days after t
I have a home warranty with Fidelity and they are not keeping their end of the contractMy air conditioner broke Saturday and I filed a service request with themThey said they could see me at the beginning of the weekI received a call from them on Tuesday to learn that their vendor will not be able to visit me until FridayThe vendor most likely won't be able to fix it until the following weekKeep in mind I live in [redacted] and the inside temperature of my house is degreesI called for verification to see if they would comp a hotel room for that duration due to the fact my living conditions are un livable and would put myself, my pet's and my tenants lives in danger of we had stayed for that durationThey offered me to seek outside vendors for a solution and assured me they'd cover what is in my warrantyI reached out to a vendor, received their quote then called Fidelity to notify themThey then told me they would only cover [redacted] of the [redacted] dollars I was quoted for, ev
On 6/10/I contacted Fidelity National Home Warranty to service my washing machine which had/has mold and other residue in the tub during and after washThey since sent out three companies to diagnose/repair (one two times)The first company said the washer needs to be taken apart to see what the problem is, but it likely needed to be replaced as it's a design flawThey said to get a washer cleaner (we got [redacted] ) and the problem should go away, but it didn'tThe second repairman took the bottom agitator plate off and cleaned what appeared to be mold, sm, etcand said it should be fine and to run more tub clean cycles, but it wasn'tThe third also concurred it's a design flaw and even if he replaced the tub we would be in the same situation a year from now and told me it should be replacedFidelity told me the washer is too new to replace (years old) and said to contact a repairman outside of the warranty to get a diagnosisI didThe repairman said it needs to be repl
[redacted] August 7, Fidelity National Home Warranty Attention: Claims Department – Service Requests [redacted] Dear Fidelity National Home Warranty, This letter is to ask you to re-evaluate you service process that you have been putting me though for a dishwasher was determined unrepairable by the very first technician after multiple trips to my homeThe technician [redacted] arrived to my home on June 20, to service my Bosch dishwasher and he believed that it was the filter at firstAfter cleaning the filter and recommending me to purchase citrus cleanser on Amazon (1st appointment), I discovered that the dishwasher was still not cycling through and the dishes did not get cleanedI called [redacted] within the two-day window to inform them that it did not resolve the issue [redacted] sent [redacted] back out to examine the dishwasher again (2nd appointment)During this visit, **
A company with the most horrible customer serviceIt is just a scam to dupe peopleStay away from themI was facing problems with my air conditionerThey were quick to get the $ [redacted] deductable and sent someone for initial diagnosisThese contractors could not figure out the problem and the company then told me to go out of networkThe out of network service providers diagnosed the problem with the systemThe compressor had gone bad and it also burst outAfter multiple calls with the company and on providing documentation, itemized labor and equipment charges they tell me that they will send out their own technician again since they work with these kind of HVAC units and they were not sure why the first technician could not figure out the problemThe new technicians come and diagnose the problem and they tell me they will repair the system but the ideal solution should have been to replace itOn contacting the technicians and asking them the ETA of the repairs they tell me that they cannot reach the company and they are not able to bill out for the repairsThe agents who work for this warranty company are so unreachableYou will never talk to a single agent and each time you call them you will have to narrate the entire storyThey have ridiculously long wait timesEvery time I have to wait over 45mins on averageAfter the agent comes on line they make you hold more to check on your case statusAny time of the day you calla automated voice will say HIGH CALL VOLUMES AT THIS TIMEThis is [redacted] every timeThey have purposefully made the system to be unreachableIts been over months and I still don't have an ETA over when my AC will start working againWe did not do our research in buying home warranty and just took what our agent gave usI hope no one has to go through them again
I have had fidelity for years This morning I woke up to an act unit not working [redacted] the person answering there phone is not a professional at all Horrible customer service Why even bother answering the phone We are having excessive heat warning in Vegas today and he was like ah well deal with it So I have called a tech my self as they are such a great company wheThey take your money and don't want to service your under an emergency Once again they should just not even answer the phone I guess it's ok to leave your contracted customers high and dry!!!!! Thanks for nothing!! And for [redacted] he is as low as they go!
March 9, I double paid $for a services charge feepaid by credit cardI call the customer service dept March 9, I double paid $for a services charge feepaid by credit cardI call the customer service dept timesissues ever got handled
I had a contract with [redacted] and requested a service visit for broken tiles on the roof of my houseWhen submitting the work order there was no option for broken tiles, so when I received a call to setup the visit to my house I asked if it was a valid requestI was not aware at the time that the gentleman representing [redacted] at that time was a contractor, and was not trained in the Plan policy I was told by the contractor that he has replaced tiles before and that it shouldn’t be a problemHe came out to the house days later and spent less than minutes at my house to look at the broken tiles, and then Ingot a call back from [redacted] days later being told that broken tiles are never covered by the Plan, only the repair of what is underneathI explained that my roof did not have a leak and that I specifically told this to the contractor, and I was told that this shouldn’t have even been a valid request About a week later I received a bill f
I'm questioning Fidelity Home Warranty's process in dealing with their contractorsThis complaint involve the contractor as well, [redacted] Plumbing (search for that complaint)A service request was sent in on 3/14/to get my radiant heater fix and working properlyAs of today, 10/4/2017, my thermostat is missing because [redacted] came back and took it away, and I have no heatI've call multiple times asking/begging them to help resolve this issue, and all I get empty promises from the Supervisor (John) promising to help me resolveI don't see any accountability on any level, neither Fidelity, the company that's suppose to be on your side, nor the contractor, they're not accountable to meThey [redacted] off each other...I call [redacted] , [redacted] tells to call FidelityI call Fidelity, they keep saying we're waiting for [redacted] to provide more information/update and they have no other informationNO ACCOUNTABILITY WHATSOEVER! BAD BAD SERVICE!
My central AC compressor went bad & need replacementTheir technician came inFidelity denied the claim because technician found rust on the compressor(outdoor unit), claiming the sprinkler rust out the unitHowever there is not active sprinkler around(we use drip system)The technicians complaint about how little the home warranty paid to replace the unit and hopefully they don't get assigned the jobSo they provide the unfavorable opinion on this caseI researched the topic on the webAccording to [redacted] , AC unit only last 15~yearsMine is years oldBreak down at this time is normalAlso I research the reasons compressors go bad on the webRust was never one of the reasonIt's considered processFidelity denied my claim for bogus reason with biased opinion! Please kindly help me!! claim number [redacted] and [redacted] The person who denied the claim is called ***(manager), she refused to give me her complete name or company ID
this company send me contractors that do not do good work they lied and cheated me when they did a plumbing job for me they had to come back and do the same job over ond over a they charge me every time they had to come backI was sent a contractor from [redacted] for my microwave he said the only problem with microwave is door is broken but microwave would sometime not heat up food and I don't know if its dangerous to use because door wont close I told fedility I felt there was more wrong than just the door they sent someone out for second opion but it was the same company and I was not home just my wife and she dose not understand so he realy took advantage of her because she did not understand also they were sopposed to send a different companythe last time they did a job for me they cheated me and told me they could not finish the job I was with out my shower for almost 3mounths when I speak to them and try to resolve the issue they are rude and completely unproffenalwhen I c
[redacted] per them changed their procedures April On May 13, we requested service They did not collect payment on the phone and the technician who fixed the appliance did not collect them payment We then needed another service this month and were told our account had been suspended due to non payment That is when I was informed of the change in procedure I asked for the supervisor who was messaged and given my husbands number to call since he would be available in the afternoon to answer the phone ***, I only assume is a supervisor, did not call my husband A message was left for me, I returned the call and have not received a call back in a week I got another message from a person named [redacted] I returned his call and have received no call back for days I called today to follow up and the first representative hung up on me and the second representative told me he did not know [redacted] or [redacted] and would not transfer me to
After a month of discussion of a reasonable settlement of payment I received a call from the manager of customer relations on 9/and he agreed to reimburse me [redacted] and the check would be cut and mailed on 9/On 9/I called and left a message requesting an update with no responseOn 10/II called again and I received a call back left on my voice mail that the manager of customer relations would check into the problem and get back to meWith no response I called again today, 10/and advised that I did not want to but would reach out to his superiorsI was blocked from reaching anyone, names requested not providedHopefully the Revdex.com can go through another avenue in communicating with this companyThank you, [redacted]
I contacted Fidelity for a stoppage in my upstairs bathroomsFidelity said they couldn’t get a contractor out in time to make the repairFidelity forced me to get my own contractor to make the repair using the out of network clauseI have made several attempts to contact FidelityThey have now denied the claim after serve real time saying they would pay for the repairI have now recieved a official form saying the claim for Dec4th was deniedFidelity is participating in bait and switch tactics with out of network service so they don’t have to pay for any covered home warranty repairs [redacted] from the company resolved the issue after the rep lied and sent fraudulent paperwork saying I had a appliance repairI had a main line stoppage from the second story of my homeThe only way to repair was to have the pipe cut outIf they would have sent a contractor it would have been the same outcome except I would only have had to pay instead of please helpThey are b
Terrible service by the vendors and Fidelity takes zero responsibility for the vendors they send to the house! My kitchen refrigerator is broken and [redacted] placed the "RUSH" request for me with [redacted] After the technician visited the house and inspected the fridge - it took them days to file a report saying that [redacted] authorized technician is required for this repairWhy send unauthorized vender on the first place??? I keep calling [redacted] to remedy the situation and all get from your company is 20+ min hold times then dropped callsFinally I managed to talk to **, they said their dispatch is looking for authorized dealer to schedule an appointment to come see the fridgeThe dispatch is looking for that person for TWO DAY now [redacted] refuses to give any time estimate for finding a repairman, obviously than it will be more time until actual appointment, then ordering the partsAND ITS ALREDY BEEN WEEK WITHOT FRIDGEIT IS SUMMER AND 90F HERE - MY FAMILY with kids NEEDS REF
I wrote a long review and then it went blank I give this business starI called because as it got cold I found out furnace did not workCalled Fidelity and they could not send a repair person for at least a weekIt was degrees in my homeFidelity told me they could not have anyone out to my home for at least a week but that I could call a licensed company in my areaI didThey came out the next day and they tried to get heater workingThey could notThey replaced within days When I called Fidelity the first time they mailed me a copy of out if network service providerIf they had told me to call I would have done and just maybe I would have been reimbursed for this replacement (ha)I received form after heater was replaced so now they won't coverI really didn't expect them to Well I hope I don't have to use this service again as I have absolutely no confidence in this serviceA waste of money when you purchase a home
AC went out on 7/3/after multiple min holds and being hung up they finally said we will send the next available techThat tech comes out 7/The inside home temp was degrees and blowing degrees out the vents which the recorded and verbally said we will be back to replace the coilI followed up the next day going thru the same long waits only to have them reply the techs didn't turn in the paper workThen I followed u again with them for them to say they techs reported nothing was wrongNow Im battling [redacted] with the authorization department who wants to send out another tech that wont be out until 7/After blaming me for the high call volume he continued to slander the outside company that is going to come out tomorrow and repair the AC
The work is no good they fix things and they break agin I have had the knobs fix on my bath tub 5x and I have had to pay for the job over and over I have not been able to use my shower since October its march almost 5months The walls in my shower were intact when job started they started fixing shower [redacted] wile they were doing job I had wall in shower torn down and replace.the contractor felt it would be better to do job with wall torn down but did not tell me he took so long to do the job a mouth wall were fix then they say the could not do the job all the walls were there and that I would have to have the contractor Tear Down the Wall again and take the wall out so that they could finish the job but the ball was not torn down when they started the job this was completely unfair to make me pay to have my wall taken out when I my contractor gave them a timely amount of time and it took them a month to come back and fix the wall in the wall have been repaired my contractor
On Saturday, September my water heater at my house, [redacted] ***, began to leakIt's located inside my houseI have a home warranty that covers the water heater through Fidelity Home Warranty- [redacted] is the policy/account numberI placed a repair order and called Fidelity Home WarrantyThey contacted several plumbers but were not able to find one available that weekendSince it was an urgent matter, with water flowing onto the floor of my house and causing water damaged, they discussed with me and emailed me information about how to hire a plumber on my own and then seek reimbursement from them afterwardsI was able to find a plumber who was available that eveningI followed Fidelity's exact directionsFidelity stated to call Fidelity when I was with the plumber for authorizationI called Fidelity and Fidelity spoke with my plumber, got his company name and license number, and said to proceed and upload the invoice laterThe cost was $2,to replace t
I placed a service call for garage door - the springs and the pull-wire broke and needed replacementOnly mechanical partsAll electrical parts were good and fully functional including the motor, keypads, opener button and remote clickers, all by brand ***The technician from [redacted] Garage Door Sw came and said he would fix it no problemWhen he came back with the parts and finished the job - I was devastatedAll electrical parts were replaced by new system called [redacted] , he advised me that he did me a favor replacing the motor and this new motor is far superior to ***But not compatible with any other systems, including universal openers, etcHe charged me $extra for wall button as he stated HW doesn't cover it and its not compatible with new motorWhy do I have to pay for this if it didn't need to be changed as well as the motor 0- it is not optional accessory, it is part of operating system!!! Keypad started malfunctioning in daysI checked the [redacted] company on
I submitted a claim for a plumbing issue because I had a warranty through FNHWEssentially, the tub stopper had broken off and I wanted to get it replacedI submitted a claim online and FHNW assigned the claim to [redacted] [redacted] came out and stated that they could not fix the tub stopperIndeed, the person from [redacted] was so bad at his job that he didn't even know how to find the correct make and model of the tub (hint - it was underneath the tub)Before we called [redacted] , our tub drained fineAfter [redacted] left, our tub would not drain and the bath was unusableWe called [redacted] back to fix the drain they stopped up; they returned and told us that they did not have the right tools to fix the drain they stopped up, so [redacted] contacted FHNW and transferred the matter to another plumbing serviceThis other plumbing service called me and left a message, which I returned the same dayThey did not call me back for approximately five days after t
I have a home warranty with Fidelity and they are not keeping their end of the contractMy air conditioner broke Saturday and I filed a service request with themThey said they could see me at the beginning of the weekI received a call from them on Tuesday to learn that their vendor will not be able to visit me until FridayThe vendor most likely won't be able to fix it until the following weekKeep in mind I live in [redacted] and the inside temperature of my house is degreesI called for verification to see if they would comp a hotel room for that duration due to the fact my living conditions are un livable and would put myself, my pet's and my tenants lives in danger of we had stayed for that durationThey offered me to seek outside vendors for a solution and assured me they'd cover what is in my warrantyI reached out to a vendor, received their quote then called Fidelity to notify themThey then told me they would only cover [redacted] of the [redacted] dollars I was quoted for, ev
On 6/10/I contacted Fidelity National Home Warranty to service my washing machine which had/has mold and other residue in the tub during and after washThey since sent out three companies to diagnose/repair (one two times)The first company said the washer needs to be taken apart to see what the problem is, but it likely needed to be replaced as it's a design flawThey said to get a washer cleaner (we got [redacted] ) and the problem should go away, but it didn'tThe second repairman took the bottom agitator plate off and cleaned what appeared to be mold, s
m, etcand said it should be fine and to run more tub clean cycles, but it wasn'tThe third also concurred it's a design flaw and even if he replaced the tub we would be in the same situation a year from now and told me it should be replacedFidelity told me the washer is too new to replace (years old) and said to contact a repairman outside of the warranty to get a diagnosisI didThe repairman said it needs to be repl
[redacted] August 7, Fidelity National Home Warranty Attention: Claims Department – Service Requests [redacted] Dear Fidelity National Home Warranty, This letter is to ask you to re-evaluate you service process that you have been putting me though for a dishwasher was determined unrepairable by the very first technician after multiple trips to my homeThe technician [redacted] arrived to my home on June 20, to service my Bosch dishwasher and he believed that it was the filter at firstAfter cleaning the filter and recommending me to purchase citrus cleanser on Amazon (1st appointment), I discovered that the dishwasher was still not cycling through and the dishes did not get cleanedI called [redacted] within the two-day window to inform them that it did not resolve the issue [redacted] sent [redacted] back out to examine the dishwasher again (2nd appointment)During this visit, **
A company with the most horrible customer serviceIt is just a scam to dupe peopleStay away from themI was facing problems with my air conditionerThey were quick to get the $ [redacted] deductable and sent someone for initial diagnosisThese contractors could not figure out the problem and the company then told me to go out of networkThe out of network service providers diagnosed the problem with the systemThe compressor had gone bad and it also burst outAfter multiple calls with the company and on providing documentation, itemized labor and equipment charges they tell me that they will send out their own technician again since they work with these kind of HVAC units and they were not sure why the first technician could not figure out the problemThe new technicians come and diagnose the problem and they tell me they will repair the system but the ideal solution should have been to replace itOn contacting the technicians and asking them the ETA of the repairs they tell me that they cannot reach the company and they are not able to bill out for the repairsThe agents who work for this warranty company are so unreachableYou will never talk to a single agent and each time you call them you will have to narrate the entire storyThey have ridiculously long wait timesEvery time I have to wait over 45mins on averageAfter the agent comes on line they make you hold more to check on your case statusAny time of the day you calla automated voice will say HIGH CALL VOLUMES AT THIS TIMEThis is [redacted] every timeThey have purposefully made the system to be unreachableIts been over months and I still don't have an ETA over when my AC will start working againWe did not do our research in buying home warranty and just took what our agent gave usI hope no one has to go through them again
I have had fidelity for years This morning I woke up to an act unit not working [redacted] the person answering there phone is not a professional at all Horrible customer service Why even bother answering the phone We are having excessive heat warning in Vegas today and he was like ah well deal with it So I have called a tech my self as they are such a great company wheThey take your money and don't want to service your under an emergency Once again they should just not even answer the phone I guess it's ok to leave your contracted customers high and dry!!!!! Thanks for nothing!! And for [redacted] he is as low as they go!
March 9, I double paid $for a services charge feepaid by credit cardI call the customer service dept March 9, I double paid $for a services charge feepaid by credit cardI call the customer service dept timesissues ever got handled
I had a contract with [redacted] and requested a service visit for broken tiles on the roof of my houseWhen submitting the work order there was no option for broken tiles, so when I received a call to setup the visit to my house I asked if it was a valid requestI was not aware at the time that the gentleman representing [redacted] at that time was a contractor, and was not trained in the Plan policy I was told by the contractor that he has replaced tiles before and that it shouldn’t be a problemHe came out to the house days later and spent less than minutes at my house to look at the broken tiles, and then Ingot a call back from [redacted] days later being told that broken tiles are never covered by the Plan, only the repair of what is underneathI explained that my roof did not have a leak and that I specifically told this to the contractor, and I was told that this shouldn’t have even been a valid request About a week later I received a bill f
I'm questioning Fidelity Home Warranty's process in dealing with their contractorsThis complaint involve the contractor as well, [redacted] Plumbing (search for that complaint)A service request was sent in on 3/14/to get my radiant heater fix and working properlyAs of today, 10/4/2017, my thermostat is missing because [redacted] came back and took it away, and I have no heatI've call multiple times asking/begging them to help resolve this issue, and all I get empty promises from the Supervisor (John) promising to help me resolveI don't see any accountability on any level, neither Fidelity, the company that's suppose to be on your side, nor the contractor, they're not accountable to meThey [redacted] off each other...I call [redacted] , [redacted] tells to call FidelityI call Fidelity, they keep saying we're waiting for [redacted] to provide more information/update and they have no other informationNO ACCOUNTABILITY WHATSOEVER! BAD BAD SERVICE!
My central AC compressor went bad & need replacementTheir technician came inFidelity denied the claim because technician found rust on the compressor(outdoor unit), claiming the sprinkler rust out the unitHowever there is not active sprinkler around(we use drip system)The technicians complaint about how little the home warranty paid to replace the unit and hopefully they don't get assigned the jobSo they provide the unfavorable opinion on this caseI researched the topic on the webAccording to [redacted] , AC unit only last 15~yearsMine is years oldBreak down at this time is normalAlso I research the reasons compressors go bad on the webRust was never one of the reasonIt's considered processFidelity denied my claim for bogus reason with biased opinion! Please kindly help me!! claim number [redacted] and [redacted] The person who denied the claim is called ***(manager), she refused to give me her complete name or company ID
this company send me contractors that do not do good work they lied and cheated me when they did a plumbing job for me they had to come back and do the same job over ond over a they charge me every time they had to come backI was sent a contractor from [redacted] for my microwave he said the only problem with microwave is door is broken but microwave would sometime not heat up food and I don't know if its dangerous to use because door wont close I told fedility I felt there was more wrong than just the door they sent someone out for second opion but it was the same company and I was not home just my wife and she dose not understand so he realy took advantage of her because she did not understand also they were sopposed to send a different companythe last time they did a job for me they cheated me and told me they could not finish the job I was with out my shower for almost 3mounths when I speak to them and try to resolve the issue they are rude and completely unproffenalwhen I c
[redacted] per them changed their procedures April On May 13, we requested service They did not collect payment on the phone and the technician who fixed the appliance did not collect them payment We then needed another service this month and were told our account had been suspended due to non payment That is when I was informed of the change in procedure I asked for the supervisor who was messaged and given my husbands number to call since he would be available in the afternoon to answer the phone ***, I only assume is a supervisor, did not call my husband A message was left for me, I returned the call and have not received a call back in a week I got another message from a person named [redacted] I returned his call and have received no call back for days I called today to follow up and the first representative hung up on me and the second representative told me he did not know [redacted] or [redacted] and would not transfer me to
After a month of discussion of a reasonable settlement of payment I received a call from the manager of customer relations on 9/and he agreed to reimburse me [redacted] and the check would be cut and mailed on 9/On 9/I called and left a message requesting an update with no responseOn 10/II called again and I received a call back left on my voice mail that the manager of customer relations would check into the problem and get back to meWith no response I called again today, 10/and advised that I did not want to but would reach out to his superiorsI was blocked from reaching anyone, names requested not providedHopefully the Revdex.com can go through another avenue in communicating with this companyThank you, [redacted]