On 6/10/I contacted Fidelity National Home Warranty to service my washing machine which had/has mold and other residue in the tub during and after washThey since sent out three companies to diagnose/repair (one two times)The first company said the washer needs to be taken apart to see what the problem is, but it likely needed to be replaced as it's a design flawThey said to get a washer cleaner (we got ***) and the problem should go away, but it didn'tThe second repairman took the bottom agitator plate off and cleaned what appeared to be mold, sm, etcand said it should be fine and to run more tub clean cycles, but it wasn'tThe third also concurred it's a design flaw and even if he replaced the tub we would be in the same situation a year from now and told me it should be replacedFidelity told me the washer is too new to replace (years old) and said to contact a repairman outside of the warranty to get a diagnosisI didThe repairman said it needs to be repl
On 11/1/17, I filed a claim via Fidelity Natl Home Warnty re breakdown of my refrigerator, and asked that it be considered urgentThey sent a technician from Advantage Appliance Services who appeared that day, did some screw tightening, received my $cheque (no fix achieved), called yesterday (out of the blue) wanting to come out when I was at work and won't come today, because it is a weekendMy food refrigerator is not fixed until nowObviously, company does not have any idea about the impact of a functioning refrigerator is on people's health and livesI am hoping to have all my payments to Fidelity reimbursed and cancel the contract with themCan any other reader give me further advise? With my experience with Fidelity I am beginning to think that it may not be worth paying for home warranty
Fidelity sent a tech to repair the A/C unitTech pulled a electrica lcontact out of the compressor and said the unit failed because of excessive wearWhen Fidelity was NOT covering the unit, it was serviced by another company & worked great for yearsFidelity started covering the unit in March of 2016, months before the problemI had to have another company fix the unit because of a bad compressor at a cost of $When I purchased the policy, the Fidelity Repstated that prior service wouldn't be a problem, because it wasn't their coverage
Fidelity National Home Warranty won’t cover the replacement of the oven bottom panelThe paint on the inside bottom panel is flaking offThe paint flakes couldnpossible get into our food and be consumed causing health issues by either cutting our mouths, throat, etc; the entire digestive tractFidelity isn’t covering it because they said it’s “cosmetic” when it’s our health that is at riskIf anyone in our household becomes sick or ill because of this, I’m holding Fidelity personally responsible because of their inconsiderate claim
We bought our home 12/18/and took out an insurance policy with Fidelity National Home WarrantyWe pay $*** a year to them so that if we have any problems with our appliances, heating, air conditioning, plumbing, etc, all we have to do is call Fidelity National Home Warranty, tell them of our problem and they get whomever is needed out to take care of the issueOn 1/30/18, we found that there was a leak under our kitchen sinkWe are not plumbers, nor do we know anyWe called Fidelity National Home Warranty, advised them of the issueThey took payment of $*** from my credit card and assumed me someone would be out the same day to fix the problemAbout an hour later, Fidelity National Home Warranty called me back saying they couldn't get anyone out for days! I told them that is not satisfactory, I have water leaking and no way to fix itThey advised me to contact a plumber, get it fixed and send them the bill for reimbursementI wasn't happy at this point that I had to d
Fidelity sent a contractor to a home we've recently purchased to assess three appliances that aren't workingThe contractor sent a report back to Fidelity stating that all of the appliances are working properly when they clearly are notWhen my wife called the contractor to object, the Owner told her, "Oh, you're one of thoseThat's all right, we know where you live." When she asked if he was threatening us, he said, "Not me personally, but I know people." He also told her that the technician had recorded our conversations in our homeSo, Fidelity sends contractors to peoples' homes who 1) record their conversations and 2) threaten their families if they don't like the service*** *** *** *** *** *** *** ** *** *** *** *** ** ** ***
Our water heater went out and it was covered under FNHW's home warrantyFNHW left us without a water heater for days after following all the necessary procedures of FNHW to ensure we are reimbursed for our costsNot only didn't they reimburse but rather sent us a check for what FNHW actual costs would beThe check wasn't even one-third of our actual costAfter following all the procedures in item number of the contract FNHW refers to item number which states "FNHW has the to offer cash in lieu of repair or replace of the covered system and/or appliance in the amount of FNHW's actual cost to repair or replace such a system or applianceThe amount reimbursed or paid in cash lieu may be less than the retail or actual costs incurred by the contract holder"My contention is that this is that the average consumer would not read item number 11, it being at the very bottom of the contractThen why go through all procedures per FNHW to ensure reimbursement? FNHW's employees walked
I recently had an air conditioning issue in my home (July in Las Vegas, NV) - the temperatures were in excess of degreesI had an active home warranty policy with FidelityI contacted them for emergency service, and after waiting for hours on the phone, was told that no contractor was available to help me for about a weekAgain, Vegas in the summerThis because a health/safety hazard as the house became unlivableI went as far as emailing their CEO and finally got them to send someone out soonerOf course, when they did, the issue "wasn't covered under my contract" - ductworkNow, I've researched other companies, and the vast majority of them cover ductsAccording to Fidelity I'm out of luck, they even sent me some stupid letter to aggravate me further with their convoluted legalese explaining to me why they were screwing meThere is no way to know when purchasing a policy about all of the different parts of the major systemsHow am I supposed to know if ducts even
This company is the absolute worst one to work withI called the beginning of January to schedule a service on my range, and an appointment was scheduled for January 16th, That one then got cancelled because of snow, and rescheduled for January 31stThe technician came out and ordered partsI was told he was going to come back out and fix it on February 8thNobody came out and no call to meI then called them and they said they were still waiting on parts, and would call when they arrivedNo call, so I called them on February 16th, and was told it would either be fixed by March 10th, or replacedIt never got fixed so I called them on March 12th, I spoke with a customer service rep, and was told that they didn't have the report to issue a replacement, and couldn't get it, and they would send somebody new out tomorrow to check with a different vendorI said this was not acceptable because it's not my fault they don't have the report, and that a replacement needs to be issued since this is going on months nowI asked him who his supervisor was and he gave me a nameI asked to be transferred to him, and was then put on holdI then was speaking with a woman who said she was the Customer Service Rep SupervisorI asked her if she knew anybody by the name that was given to me, and she didn't know who I was talking aboutThe first rep gave a name of his supervisorThey ended the call with saying that they will call me by the end of the day with an update, but that now they can't promise a replacementI hate that I have to even give them one star, when they don't even deserve that, after lying, putting the service off, and not keeping up with what they saidThey've never returned a single call so we'll see if they call by the end of the day
Has been a customer of FNHW for couple of years, after I renewed a policy that came with the purchase of the houseContacted them in July for an air conditioning failureThe thermostatic expansion valve (TXV) failed on a year old unitThe cost of replacing this part (as determined by my independent *** ***) would have been $2-$3KFidelity refused to do any repairs/replacement of the failed partThe reasons for a denied claim, was based on the technician's determination that our A/C unit was mismatched in capacity between the main system and the evaporation coil, completely ignoring the fact that TXV valve did not work, compressor did not start and the unit was producing zero airThis erroneous claim on their part was quickly debunked by me having original installer and *** dealer independently inspect the unit on my own dollar and conclude with documented factory paperwork that the unit was not mismatchedThis paperwork was quickly provided to FidelityMy b
We had an emergency situation on a Saturday with an extensive leak with the faucet filler to our poolWe have been with Fidelity since when purchasing our home paying our yearly contract fee and service fees promptlyThey left us holding the bag on this one - from the initial phone to their agent who placed the dispatch call on hold, to obtaining an out of network plumber on a Saturday as this was an emergency, to filling out all the extensive paperwork, to several follow up calls to Fidelity to receiving a generitic letter from Fidelity - to even offering to pay half of the $which we paid for the out of network company, to all the necessary paperwork and even sending a *** package to Fidelity with all the pertinent information - to date we have not even had a replyThey never answer the phone, they tell me all the managers are in a meeting and all emails and paperwork go answeredI have had two conversations with a supervisor *** who has done her best..I must say th
Fidelity National Home Warranty has the worst customer service!!!
I called them to submit a ticket for my non working dishwasher, the tech from LA appliances came in and said He would submit the part needed to Fidelity.....I never heard back from them so I called and Fidelity said they had not receive any request yet but they would find out and they would call me backI never received a call back from them so I emailed them and first they said that the service was reported completed and the ticket closed, how in the world could that be possible if they havent fixed anything, I emailed them back again to Let them know nothing has been repaired and Fidelity said the claim was denied because of liability #( like Im supposed to know what the hell that is).....I cannot believed my $for the tech to come out to basically do nothing....Beware of their scams
We had a clogged kitchen drainFidelity had a contractor snake the drain and a bunch of dirt came upTheir contractor concluded the drain had collapsed under the foundationFidelity wanted to use a camera to determine if a root had caused the collapseBoth their contractor and one that we hired concluded a camera would not work for this purpose because there was too much corrosion in the drainNot being able to determine the cause, Fidelity refused to repair the claim and also refused to authorize a reimbursement for our independent plumber to do the workThe independent plumber said that it was a very remote possibility that a root had caused the breakWe think this is an unfair resolution and an attempt to dodge their responsibilities to repair our drainWe have to repair the drain out of pocket ($2400)
A few months ago I had the following problems with my clothes washer and dryerClothes Washer - Door came off from one of the hinges (hinges are rusted), during the cycle it makes a loud noise, as if an airplane is taking off and then it stopped draining the waterClothes Dryer - Did not dry properly even after multiple cyclesI opened a ticket with FNHWThey sent a technicianThe technician did not arrive at the stipulated time bracket, so they rescheduled for the next time bracketI lot an entire day of work because of this since FNHW/service shops cannot give one fixed time the technician can come and none of the technicians arrived on timeWhen the technician arrived he could not speak English so now we were conversing using google translator from Russian to EnglishAfter spending about hours he deemed that he needed to order parts to repair the machines and leftParts did not arrive for another weeks and then another week to schedule the technician to come out again
Not happy with their serviceTwice now they have taken over a month to resolveFirst issue was with oven and second with plumbingThey hire contractors who can not seem to do the job and then waste time switching themNo good updates when called to ask for themMoSt of the time they Have never heard from their contractorsWill not recommend
I am filing a complaint as the sales associates for the warranty company lied about the coverage their warranty policy in order to get my service payment of $*** Fidelity National Home Warranty was notified that I had *** *** and the manifold/maniblock connectors were leakingMy husband and I spoke with several Sales/Customer services associates to explain the plumbing issue and they confirmed that the manifold/maniblock was covered under warrantyWe confirmed this with several employees as we did not want to be charged $*** for a service fee for an item that was not covered under warrantyAll sales/customer service representatives we spoke with assured us that the manifold/maniblock was coveredThe company was fully aware of the issue as they had to contract several different plumbing companies in order to come to the house as they were not suited for this type of workEach time a work order was made, we spoke to the contracted plumber and repeated the issue wit
AC went out on 7/3/after multiple min holds and being hung up they finally said we will send the next available techThat tech comes out 7/The inside home temp was degrees and blowing degrees out the vents which the recorded and verbally said we will be back to replace the coilI followed up the next day going thru the same long waits only to have them reply the techs didn't turn in the paper workThen I followed u again with them for them to say they techs reported nothing was wrongNow Im battling *** with the authorization department who wants to send out another tech that wont be out until 7/After blaming me for the high call volume he continued to slander the outside company that is going to come out tomorrow and repair the AC
I filed a warranty claim on a power outage in my refridgerator door water and ice dispenserThe technician came to my house, looked at my fridge for minutes and then leftFidelity then called me and told me that my claim was deniedThey said that the technician told them the issue was due to a surge and that they consider "surges" as wear and tear and wear and tear is not coveredFirst of all, why on earth do I have a home warranty if they do not cover things that break because of wear and tear? second! I called the tech back and told him that they denied my claim due to his claim of the surgeHe laughed and said he NEVER said the malfunction was due to a surge and said he would call them back and get the issue settledAfter speaking to different managers, each of them giving me different reasons as to why my claim was denied, they chalked it up to being a "pre-existing issue" which is not the case AT ALLI went ahead and sent them copies of our inpspect
This home warranty is very inefficient, take so long to book you appointmentsMy refrigerator is not working for almost months and still giving me appointments to replace pieces that had already been replacedKeep going in circlesI can't see an end on this
We are attempting to work through Fidelity National Homeowners Warranty (FNHW) to repair our furnaceIn the past hours, we have spoken with at least a dozen different FNHW reps and spent more than six hours on holdWe are trying to work through the system, but it seems impossibleSince we are in a remote area (** *** *** *** *** FNHW has no contractors to respond to our service requestWe have brought in two different contractors to look at the problem, and FNHW has argued price and requirements with both of themNow they are saying they may need to send out their contractor (?) to look at it before they can authorize the high amount to replace the furnaceWe are at days and counting with no heat and no expectation that it will be resolved anytime soonFNHW makes you feel helpless and keeps you going in circlesThey have wasted our time, and also the time of the four different contractors from two different companies that have been at our home to investigate the
On 6/10/I contacted Fidelity National Home Warranty to service my washing machine which had/has mold and other residue in the tub during and after washThey since sent out three companies to diagnose/repair (one two times)The first company said the washer needs to be taken apart to see what the problem is, but it likely needed to be replaced as it's a design flawThey said to get a washer cleaner (we got ***) and the problem should go away, but it didn'tThe second repairman took the bottom agitator plate off and cleaned what appeared to be mold, s
m, etcand said it should be fine and to run more tub clean cycles, but it wasn'tThe third also concurred it's a design flaw and even if he replaced the tub we would be in the same situation a year from now and told me it should be replacedFidelity told me the washer is too new to replace (years old) and said to contact a repairman outside of the warranty to get a diagnosisI didThe repairman said it needs to be repl
On 11/1/17, I filed a claim via Fidelity Natl Home Warnty re breakdown of my refrigerator, and asked that it be considered urgentThey sent a technician from Advantage Appliance Services who appeared that day, did some screw tightening, received my $cheque (no fix achieved), called yesterday (out of the blue) wanting to come out when I was at work and won't come today, because it is a weekendMy food refrigerator is not fixed until nowObviously, company does not have any idea about the impact of a functioning refrigerator is on people's health and livesI am hoping to have all my payments to Fidelity reimbursed and cancel the contract with themCan any other reader give me further advise? With my experience with Fidelity I am beginning to think that it may not be worth paying for home warranty
Fidelity sent a tech to repair the A/C unitTech pulled a electrica lcontact out of the compressor and said the unit failed because of excessive wearWhen Fidelity was NOT covering the unit, it was serviced by another company & worked great for yearsFidelity started covering the unit in March of 2016, months before the problemI had to have another company fix the unit because of a bad compressor at a cost of $When I purchased the policy, the Fidelity Repstated that prior service wouldn't be a problem, because it wasn't their coverage
Fidelity National Home Warranty won’t cover the replacement of the oven bottom panelThe paint on the inside bottom panel is flaking offThe paint flakes couldnpossible get into our food and be consumed causing health issues by either cutting our mouths, throat, etc; the entire digestive tractFidelity isn’t covering it because they said it’s “cosmetic” when it’s our health that is at riskIf anyone in our household becomes sick or ill because of this, I’m holding Fidelity personally responsible because of their inconsiderate claim
We bought our home 12/18/and took out an insurance policy with Fidelity National Home WarrantyWe pay $*** a year to them so that if we have any problems with our appliances, heating, air conditioning, plumbing, etc, all we have to do is call Fidelity National Home Warranty, tell them of our problem and they get whomever is needed out to take care of the issueOn 1/30/18, we found that there was a leak under our kitchen sinkWe are not plumbers, nor do we know anyWe called Fidelity National Home Warranty, advised them of the issueThey took payment of $*** from my credit card and assumed me someone would be out the same day to fix the problemAbout an hour later, Fidelity National Home Warranty called me back saying they couldn't get anyone out for days! I told them that is not satisfactory, I have water leaking and no way to fix itThey advised me to contact a plumber, get it fixed and send them the bill for reimbursementI wasn't happy at this point that I had to d
Fidelity sent a contractor to a home we've recently purchased to assess three appliances that aren't workingThe contractor sent a report back to Fidelity stating that all of the appliances are working properly when they clearly are notWhen my wife called the contractor to object, the Owner told her, "Oh, you're one of thoseThat's all right, we know where you live." When she asked if he was threatening us, he said, "Not me personally, but I know people." He also told her that the technician had recorded our conversations in our homeSo, Fidelity sends contractors to peoples' homes who 1) record their conversations and 2) threaten their families if they don't like the service*** *** *** *** *** *** *** ** *** *** *** *** ** ** ***
Our water heater went out and it was covered under FNHW's home warrantyFNHW left us without a water heater for days after following all the necessary procedures of FNHW to ensure we are reimbursed for our costsNot only didn't they reimburse but rather sent us a check for what FNHW actual costs would beThe check wasn't even one-third of our actual costAfter following all the procedures in item number of the contract FNHW refers to item number which states "FNHW has the to offer cash in lieu of repair or replace of the covered system and/or appliance in the amount of FNHW's actual cost to repair or replace such a system or applianceThe amount reimbursed or paid in cash lieu may be less than the retail or actual costs incurred by the contract holder"My contention is that this is that the average consumer would not read item number 11, it being at the very bottom of the contractThen why go through all procedures per FNHW to ensure reimbursement? FNHW's employees walked
I recently had an air conditioning issue in my home (July in Las Vegas, NV) - the temperatures were in excess of degreesI had an active home warranty policy with FidelityI contacted them for emergency service, and after waiting for hours on the phone, was told that no contractor was available to help me for about a weekAgain, Vegas in the summerThis because a health/safety hazard as the house became unlivableI went as far as emailing their CEO and finally got them to send someone out soonerOf course, when they did, the issue "wasn't covered under my contract" - ductworkNow, I've researched other companies, and the vast majority of them cover ductsAccording to Fidelity I'm out of luck, they even sent me some stupid letter to aggravate me further with their convoluted legalese explaining to me why they were screwing meThere is no way to know when purchasing a policy about all of the different parts of the major systemsHow am I supposed to know if ducts even
This company is the absolute worst one to work withI called the beginning of January to schedule a service on my range, and an appointment was scheduled for January 16th, That one then got cancelled because of snow, and rescheduled for January 31stThe technician came out and ordered partsI was told he was going to come back out and fix it on February 8thNobody came out and no call to meI then called them and they said they were still waiting on parts, and would call when they arrivedNo call, so I called them on February 16th, and was told it would either be fixed by March 10th, or replacedIt never got fixed so I called them on March 12th, I spoke with a customer service rep, and was told that they didn't have the report to issue a replacement, and couldn't get it, and they would send somebody new out tomorrow to check with a different vendorI said this was not acceptable because it's not my fault they don't have the report, and that a replacement needs to be issued since this is going on months nowI asked him who his supervisor was and he gave me a nameI asked to be transferred to him, and was then put on holdI then was speaking with a woman who said she was the Customer Service Rep SupervisorI asked her if she knew anybody by the name that was given to me, and she didn't know who I was talking aboutThe first rep gave a name of his supervisorThey ended the call with saying that they will call me by the end of the day with an update, but that now they can't promise a replacementI hate that I have to even give them one star, when they don't even deserve that, after lying, putting the service off, and not keeping up with what they saidThey've never returned a single call so we'll see if they call by the end of the day
Has been a customer of FNHW for couple of years, after I renewed a policy that came with the purchase of the houseContacted them in July for an air conditioning failureThe thermostatic expansion valve (TXV) failed on a year old unitThe cost of replacing this part (as determined by my independent *** ***) would have been $2-$3KFidelity refused to do any repairs/replacement of the failed partThe reasons for a denied claim, was based on the technician's determination that our A/C unit was mismatched in capacity between the main system and the evaporation coil, completely ignoring the fact that TXV valve did not work, compressor did not start and the unit was producing zero airThis erroneous claim on their part was quickly debunked by me having original installer and *** dealer independently inspect the unit on my own dollar and conclude with documented factory paperwork that the unit was not mismatchedThis paperwork was quickly provided to FidelityMy b
We had an emergency situation on a Saturday with an extensive leak with the faucet filler to our poolWe have been with Fidelity since when purchasing our home paying our yearly contract fee and service fees promptlyThey left us holding the bag on this one - from the initial phone to their agent who placed the dispatch call on hold, to obtaining an out of network plumber on a Saturday as this was an emergency, to filling out all the extensive paperwork, to several follow up calls to Fidelity to receiving a generitic letter from Fidelity - to even offering to pay half of the $which we paid for the out of network company, to all the necessary paperwork and even sending a *** package to Fidelity with all the pertinent information - to date we have not even had a replyThey never answer the phone, they tell me all the managers are in a meeting and all emails and paperwork go answeredI have had two conversations with a supervisor *** who has done her best..I must say th
Fidelity National Home Warranty has the worst customer service!!!
I called them to submit a ticket for my non working dishwasher, the tech from LA appliances came in and said He would submit the part needed to Fidelity.....I never heard back from them so I called and Fidelity said they had not receive any request yet but they would find out and they would call me backI never received a call back from them so I emailed them and first they said that the service was reported completed and the ticket closed, how in the world could that be possible if they havent fixed anything, I emailed them back again to Let them know nothing has been repaired and Fidelity said the claim was denied because of liability #( like Im supposed to know what the hell that is).....I cannot believed my $for the tech to come out to basically do nothing....Beware of their scams
We had a clogged kitchen drainFidelity had a contractor snake the drain and a bunch of dirt came upTheir contractor concluded the drain had collapsed under the foundationFidelity wanted to use a camera to determine if a root had caused the collapseBoth their contractor and one that we hired concluded a camera would not work for this purpose because there was too much corrosion in the drainNot being able to determine the cause, Fidelity refused to repair the claim and also refused to authorize a reimbursement for our independent plumber to do the workThe independent plumber said that it was a very remote possibility that a root had caused the breakWe think this is an unfair resolution and an attempt to dodge their responsibilities to repair our drainWe have to repair the drain out of pocket ($2400)
A few months ago I had the following problems with my clothes washer and dryerClothes Washer - Door came off from one of the hinges (hinges are rusted), during the cycle it makes a loud noise, as if an airplane is taking off and then it stopped draining the waterClothes Dryer - Did not dry properly even after multiple cyclesI opened a ticket with FNHWThey sent a technicianThe technician did not arrive at the stipulated time bracket, so they rescheduled for the next time bracketI lot an entire day of work because of this since FNHW/service shops cannot give one fixed time the technician can come and none of the technicians arrived on timeWhen the technician arrived he could not speak English so now we were conversing using google translator from Russian to EnglishAfter spending about hours he deemed that he needed to order parts to repair the machines and leftParts did not arrive for another weeks and then another week to schedule the technician to come out again
Not happy with their serviceTwice now they have taken over a month to resolveFirst issue was with oven and second with plumbingThey hire contractors who can not seem to do the job and then waste time switching themNo good updates when called to ask for themMoSt of the time they Have never heard from their contractorsWill not recommend
I am filing a complaint as the sales associates for the warranty company lied about the coverage their warranty policy in order to get my service payment of $*** Fidelity National Home Warranty was notified that I had *** *** and the manifold/maniblock connectors were leakingMy husband and I spoke with several Sales/Customer services associates to explain the plumbing issue and they confirmed that the manifold/maniblock was covered under warrantyWe confirmed this with several employees as we did not want to be charged $*** for a service fee for an item that was not covered under warrantyAll sales/customer service representatives we spoke with assured us that the manifold/maniblock was coveredThe company was fully aware of the issue as they had to contract several different plumbing companies in order to come to the house as they were not suited for this type of workEach time a work order was made, we spoke to the contracted plumber and repeated the issue wit
AC went out on 7/3/after multiple min holds and being hung up they finally said we will send the next available techThat tech comes out 7/The inside home temp was degrees and blowing degrees out the vents which the recorded and verbally said we will be back to replace the coilI followed up the next day going thru the same long waits only to have them reply the techs didn't turn in the paper workThen I followed u again with them for them to say they techs reported nothing was wrongNow Im battling *** with the authorization department who wants to send out another tech that wont be out until 7/After blaming me for the high call volume he continued to slander the outside company that is going to come out tomorrow and repair the AC
I filed a warranty claim on a power outage in my refridgerator door water and ice dispenserThe technician came to my house, looked at my fridge for minutes and then leftFidelity then called me and told me that my claim was deniedThey said that the technician told them the issue was due to a surge and that they consider "surges" as wear and tear and wear and tear is not coveredFirst of all, why on earth do I have a home warranty if they do not cover things that break because of wear and tear? second! I called the tech back and told him that they denied my claim due to his claim of the surgeHe laughed and said he NEVER said the malfunction was due to a surge and said he would call them back and get the issue settledAfter speaking to different managers, each of them giving me different reasons as to why my claim was denied, they chalked it up to being a "pre-existing issue" which is not the case AT ALLI went ahead and sent them copies of our inpspect
This home warranty is very inefficient, take so long to book you appointmentsMy refrigerator is not working for almost months and still giving me appointments to replace pieces that had already been replacedKeep going in circlesI can't see an end on this
We are attempting to work through Fidelity National Homeowners Warranty (FNHW) to repair our furnaceIn the past hours, we have spoken with at least a dozen different FNHW reps and spent more than six hours on holdWe are trying to work through the system, but it seems impossibleSince we are in a remote area (** *** *** *** *** FNHW has no contractors to respond to our service requestWe have brought in two different contractors to look at the problem, and FNHW has argued price and requirements with both of themNow they are saying they may need to send out their contractor (?) to look at it before they can authorize the high amount to replace the furnaceWe are at days and counting with no heat and no expectation that it will be resolved anytime soonFNHW makes you feel helpless and keeps you going in circlesThey have wasted our time, and also the time of the four different contractors from two different companies that have been at our home to investigate the