Fidelity National Home Warranty has illegally denied my claim leaving me to live without any electrical power to my bedroom, bathroom or closetFNHW also delayed deciding my claim for weeks while in lived (and continue to live) in sub-standard living conditionsFNHW denied my claims based on the electrician's assumption/guess that the short in the wiring is due to either a nail, a rodent or the wires having melted through their insulationElectrical wiring and rodent infestations are both covered by my policy yet FNHW denies the claim saying they will only cover "wear and tear" which is undefinable and extremely vagueElectrical wiring and rodent damage are on the other hand specific and both are explicitly stated in the contract agreementFNHW is blatantly violating the terms of our agreement and taking weeks to decide the claim is also unacceptable and demands explanationI demand that FNHW respect the terms of our agreement and performs the repairs to my electrical
The worst experience everHaving a issue with Gas RangeThey cut the service fee and the person didn't show till daysAfter multiple followups they send the person and the person just seeing ok burner is not working he order and he told he will come once burner is orderedAfter coming after a week he is telling oh panels are missing and he cannot replace as this he cannot DoThis is the work order and every time this guys are tell this is not there or that is not there and puts blame on the customerNow the manufacturer is no longer having that parts so they told as you are not getting that parts we cannot replace your burnerThe customer care person to are also very rude and if we ask anything they are telling did you bother to read the contract before calling us This is ridiculousIt better to switch to some other home warrantyHopefully other home warranty are not this rude and they know there things good
This firm is awfulOnce they have your $$ they deny claims, don't return calls and put you on hold for plus minutes at a timeDo not use this company, save your moneyTruly terrible serviceWe have been trying to get a response for over weeks on our appliancword yet after calls
We have broken water heater for more than daysEvery time when we follow up, they send an unskilled technician who says some part is faulty and requests Fidelity to replace the partFidelity takes days to authorize and then days for ordering the partTechnician replaces the part and finds it is not workingWhole cycle goes againIt takes on an average mins to get to talk to Fidelity customer serviceThis is not going anywhereThe money we have paid for the services is down the drainThere is no way to get out since they say I need to talk to one of the departments which I can never successfully connectOn top of that we had to spend $** for the technician to come and see the issueWhole thing is frustratingPlease keep away from this companyI wish I could give zero stars
Cannot believe I am calling them for the 6th time trying to get a service provider for my claim, or a claim determination I wait on hold for 50+ minutes each time I call They say they will return a call and never do, so I continue to follow up They have service providers that live over hour away, noting close so it is hard to obtain anyone that will actually look at fixing the problem with our electric There is NO WAY I will ever do business with them or recommend them How do they stay in business, why does the state continue to let them operate in this manner? I want to give them negative stars but the option is not available
As is indicated from other people's comments and reviews on Yelp, what this company's policies actually cover is very littleThere are more exceptions, things that they will not cover, than what they will coverI don't know what they pay contractors who come out to tell you what isn't covered, but as the homeowner, you pay the home warranty company for any service related callI had to call them twice in the past year, due to my useless realtor buying me this junk policy, and they basically covered almost nothingI cannot believe that they have a positive review on the Revdex.com site, as their practices are very misleadingWhen they say they cover something, as in electrical or wiring, they don't cover so many aspects, that you cannot really get things fixed
We had a burst sewage pipe last night and we called fidelity this morningThey told us that we have to wait until the next day to get a technician to our houseThat’s more than hrs since the burst and since the phone callAllegedly, because it’s NOT and emergency (citing no other structures are being damaged) and it’s the holidays -Nov 21st-, so they can’t send anybody until thenWe also asked if we can get another plumber contracted by ourselves and then refunded by them, of course they said noPerhaps I should invite them over for dinner, so they can smell the pleasantness that is raw sewageUnacceptable!
This home warranty is a scamWe had a ceiling fan that malfunctionedIt was spinning uncontrollably in the bedroom my daughter sleeps inWe had to cut it down to keep my daughter safeTheir technician was aware we had to do so and agreed to come outTook a dollar payment form us but then said because we cut the fan down, would not be able to complete the repair workTheir company clearly operates a scam where they take payment but provide no servicesMultiple calls to complain were directed a voice mail without any satisfactory resolutionI wish I hand consulted yelp as you can see there is a clear and repeated history of dishonest business practice
Fidelity home warranties gave us the run around for weeks on our furnace issueThey told both myself, spouse, and the technician that they were covering the entire cost of the furnace replacement minus a $** fee which was completely fine with usThey then contacted us to tell us they were only covering a little over half well after the furnace was replacedThey lied to us and the tech multiple times and drew this process out over many hours over multiple weeksI went to leave them a review on *** and saw that many other people had similar problems and the word "scam" was thrown around a lotThey lie, then lie about lyingIf it weren't for us getting some money reimbursed, still hasn't happened, I'd honestly say this company is a scam
I reported my electrical panel because smud electrical told me that my panel need to be replaced because it has a burnt bussingI also hired an electrician to check for second opinionI called fedilty home wanrraty to have mybpanel fix, but they refuse to give me service because they said that their electrician found nothing which he didn’t even look behind my electrical panelI hired electrician again to have my panel replaced and found out that it almost burn my house because there was burned metal part of the panel that almost went through the house wallI called back warranty insurance but the refuse to do anything with it
I contacted the company to get my plumbing stoppage fixed, they assigned the problem to a plumberWe set an appointment and the plumber (*** ***) came out to snake the lineThey were unable to fix the problem so they needed to send another plumber out to HydroJet the lineThey assigned Sewer *** to come fix the problem, and that company called and set an appointment for the next day, but then never showed upWhen I called to find out where the plumber was they said they needed to reschedule for later that day, and I couldn't because of work conflicts that I moved to make room for the appointment windowSo they rescheduled for the next morningWhen they came out they brought broken equipment so they needed to scheduled a 4th appointment at this pointI called FNHW to complain, and they took my complaintAfter hanging up the phone I got a call back from them informing me that no one told me they wouldn't cover 100% of the HydroJet cost!! So had the appointment been su
* *** *** *** *** *** *** *** ** *** * *** *** *** *** *** *** ** *** *** *** *** *** *** * *** *** *** *** ** *** *** *** ** ** *** This warranty company is truly a scam I had them last yeast for my first house When something broke down, they left me high and dry They only had one contractor in the *** *** metro area Would have to wait a month And I needed help immediately They had the balls to call me today and ask if I would sign up again
Placed a service request for pool pump making a loud noiseAdvised rep taking call that pump still works and was only placing request due to noiseSeperate company came out, heard noise, and filed report with FNHW without taking any further actionFNHW called back and advised notihing would be done if only problem is noise from pumpWhen calling back for a refund, customer service stated that notes state there is a pump failure some of the time which is not what I originally stated (statements placed in notes)FNHW refused refund even though they should have originally advised that my complaint would not be covered under home warrantyFNHW accepted payment for something they already knew would not be covered under their contract and refused to refund
I have a plumbing issue in the bathtub/shower in my new homeIt has been diagnosed by FNHW's plumber as likely a faulty diverter, but he can't be sure without opening the wallMy home warranty with FNHW covers the plumbing repair and states that access to plumbing lines and repair of access openings to a rough finish is covered up to $***Two representatives of the company adamantly claim that "access to plumbing lines" does not cover access to the diverter in the plumbing line and therefore there is an additional charge to open and close the wall to make the covered repair(s)My position is that their interpretation of the warranty is absurd because (1) we don't know for sure what the actual problem is until the plumber opens the wall, and (2) if the problem is covered by the warranty, then by definition, access to the problem is covered
My experience is the worst of all time! AC went out in March and FNHW tech they sent said the condenser needed replacingThey replaced my high end unit with a Goodman condenserAfter that my house wouldn't cool over degrees out here in Palm DesertThe next tech they sent said the installation was horrible and that the Goodman was a piece of crap and it wasn't compatible with my AC unitIt was leaking coolant and he would have to replace the coilAfter several weeks of waiting, tech number two backs out of the job so FNHW sends tech number three who says coil needs replacingReally? Well now its late July, my home temp is now degreesMy art work is shriveling and the paint is cracking of my walls and still no AC because the part just arrived and the tech company cannot find the time until August After several heated discussions over the phone, FNHW says they have no control over the techs and their scheduleI said I would consider this emergency which I then got the same replyToday alone I spent minutes on hold and was cut off twiceThis is the most frustrating and unprofessional experience I have had in years of being in businessFNHW plays a game of waiting hoping you'll give up and fix it yourselfAvoid this companyJust terrible
Fidelity is the WORST company I think I've ever dealt withI just paid for my second contract with them, and I wish I hadn't*** *** *** *** ** ** *** ** *** **It should be fined for running a scam operationI contacted Fidelity early on a Friday morning as I had no water pressure in my kitchen or bathroomI was told someone would contact me ASAPBy Saturday, no one had contacted me, so I called Fidelity againBy this time, I had no water in my kitchenI was told that I could contact the company myself and submit a claim laterI contacted the company they "dispatched" which advertised themselves as being 24-hour, emergency serviceI didn't get a call backOn Monday, I was finally contacted by someoneThey came out, pulled giant pieces of plastic from the system and said I needed a new water heaterI then received a call from Fidelity telling me they needed to send an electrician out to install something so the water heater could be replacedThey didn't give me
I submitted a claim for a plumbing issue because I had a warranty through FNHWEssentially, the tub stopper had broken off and I wanted to get it replacedI submitted a claim online and FHNW assigned the claim to *** *** *** came out and stated that they could not fix the tub stopperIndeed, the person from *** *** was so bad at his job that he didn't even know how to find the correct make and model of the tub (hint - it was underneath the tub)Before we called *** ***, our tub drained fineAfter *** *** left, our tub would not drain and the bath was unusableWe called *** *** back to fix the drain they stopped up; they returned and told us that they did not have the right tools to fix the drain they stopped up, so *** *** contacted FHNW and transferred the matter to another plumbing serviceThis other plumbing service called me and left a message, which I returned the same dayThey did not call me back for approximately five days after t
I bought this house with the existing water heater that is in placeIt was making massive knocking/banging noises and I noticed the hot water didn't last as long as when I first moved in a few months before*** *** *** *** sent out a companyHe said it is making hot water, can't replace itI then asked why I didn't see water in my yard; didn't he flush the unit at least? He was about to leave without telling me anything, but he answered me: "You have inches of sediment at the bottom of the tankThere are huge ROCKS in your tank making that knocking soundI can't flush the tank because the rocks are too big and will break the drain"I said that sounds like a broken water heater to me, you can't even service it, and the 4" of sediment is already affecting length of hot water in the shower*** *** *** *** is notorious for scamming out of honoring warranties and *** is a goldmine of star, very angry and frustrated reviewsAs angry as I was, I b
got repeated runaround from company, plumbing contractor and sales rep ***we have been without hot water since july 1, called for service, took days to get plumber out, said needed a part, but no follow uprepeatedly called the company and rep for status, subjected to outrageous hold times only to be transferred and more wait timecalled twice a day every day, no one ever calls backone day they tell us they are waiting on plumbers reports, then I had to keep calling plumber (boss plumbing) to get report sent, finally sent report only to be told needs authorization, there goes another day, then called again and told its up to the warranty to pay for partand I said it took all week to figure that out? so more delays and runaround, meanwhile no one calls me about anythingI repeatedly told them time is a factor bc we will be leaving on holiday soonthis is soooo egregious I cant believe they would subject customers to this horrorto add insult to injury when we first called
Fidelity National Home Warranty has illegally denied my claim leaving me to live without any electrical power to my bedroom, bathroom or closetFNHW also delayed deciding my claim for weeks while in lived (and continue to live) in sub-standard living conditionsFNHW denied my claims based on the electrician's assumption/guess that the short in the wiring is due to either a nail, a rodent or the wires having melted through their insulationElectrical wiring and rodent infestations are both covered by my policy yet FNHW denies the claim saying they will only cover "wear and tear" which is undefinable and extremely vagueElectrical wiring and rodent damage are on the other hand specific and both are explicitly stated in the contract agreementFNHW is blatantly violating the terms of our agreement and taking weeks to decide the claim is also unacceptable and demands explanationI demand that FNHW respect the terms of our agreement and performs the repairs to my electrical
The worst experience everHaving a issue with Gas RangeThey cut the service fee and the person didn't show till daysAfter multiple followups they send the person and the person just seeing ok burner is not working he order and he told he will come once burner is orderedAfter coming after a week he is telling oh panels are missing and he cannot replace as this he cannot DoThis is the work order and every time this guys are tell this is not there or that is not there and puts blame on the customerNow the manufacturer is no longer having that parts so they told as you are not getting that parts we cannot replace your burnerThe customer care person to are also very rude and if we ask anything they are telling did you bother to read the contract before calling us This is ridiculousIt better to switch to some other home warrantyHopefully other home warranty are not this rude and they know there things good
This firm is awfulOnce they have your $$ they deny claims, don't return calls and put you on hold for plus minutes at a timeDo not use this company, save your moneyTruly terrible serviceWe have been trying to get a response for over weeks on our appliancword yet after calls
We have broken water heater for more than daysEvery time when we follow up, they send an unskilled technician who says some part is faulty and requests Fidelity to replace the partFidelity takes days to authorize and then days for ordering the partTechnician replaces the part and finds it is not workingWhole cycle goes againIt takes on an average mins to get to talk to Fidelity customer serviceThis is not going anywhereThe money we have paid for the services is down the drainThere is no way to get out since they say I need to talk to one of the departments which I can never successfully connectOn top of that we had to spend $** for the technician to come and see the issueWhole thing is frustratingPlease keep away from this companyI wish I could give zero stars
Cannot believe I am calling them for the 6th time trying to get a service provider for my claim, or a claim determination I wait on hold for 50+ minutes each time I call They say they will return a call and never do, so I continue to follow up They have service providers that live over hour away, noting close so it is hard to obtain anyone that will actually look at fixing the problem with our electric There is NO WAY I will ever do business with them or recommend them How do they stay in business, why does the state continue to let them operate in this manner? I want to give them negative stars but the option is not available
As is indicated from other people's comments and reviews on Yelp, what this company's policies actually cover is very littleThere are more exceptions, things that they will not cover, than what they will coverI don't know what they pay contractors who come out to tell you what isn't covered, but as the homeowner, you pay the home warranty company for any service related callI had to call them twice in the past year, due to my useless realtor buying me this junk policy, and they basically covered almost nothingI cannot believe that they have a positive review on the Revdex.com site, as their practices are very misleadingWhen they say they cover something, as in electrical or wiring, they don't cover so many aspects, that you cannot really get things fixed
We had a burst sewage pipe last night and we called fidelity this morningThey told us that we have to wait until the next day to get a technician to our houseThat’s more than hrs since the burst and since the phone callAllegedly, because it’s NOT and emergency (citing no other structures are being damaged) and it’s the holidays -Nov 21st-, so they can’t send anybody until thenWe also asked if we can get another plumber contracted by ourselves and then refunded by them, of course they said noPerhaps I should invite them over for dinner, so they can smell the pleasantness that is raw sewageUnacceptable!
This home warranty is a scamWe had a ceiling fan that malfunctionedIt was spinning uncontrollably in the bedroom my daughter sleeps inWe had to cut it down to keep my daughter safeTheir technician was aware we had to do so and agreed to come outTook a dollar payment form us but then said because we cut the fan down, would not be able to complete the repair workTheir company clearly operates a scam where they take payment but provide no servicesMultiple calls to complain were directed a voice mail without any satisfactory resolutionI wish I hand consulted yelp as you can see there is a clear and repeated history of dishonest business practice
Fidelity home warranties gave us the run around for weeks on our furnace issueThey told both myself, spouse, and the technician that they were covering the entire cost of the furnace replacement minus a $** fee which was completely fine with usThey then contacted us to tell us they were only covering a little over half well after the furnace was replacedThey lied to us and the tech multiple times and drew this process out over many hours over multiple weeksI went to leave them a review on *** and saw that many other people had similar problems and the word "scam" was thrown around a lotThey lie, then lie about lyingIf it weren't for us getting some money reimbursed, still hasn't happened, I'd honestly say this company is a scam
I reported my electrical panel because smud electrical told me that my panel need to be replaced because it has a burnt bussingI also hired an electrician to check for second opinionI called fedilty home wanrraty to have mybpanel fix, but they refuse to give me service because they said that their electrician found nothing which he didn’t even look behind my electrical panelI hired electrician again to have my panel replaced and found out that it almost burn my house because there was burned metal part of the panel that almost went through the house wallI called back warranty insurance but the refuse to do anything with it
I contacted the company to get my plumbing stoppage fixed, they assigned the problem to a plumberWe set an appointment and the plumber (*** ***) came out to snake the lineThey were unable to fix the problem so they needed to send another plumber out to HydroJet the lineThey assigned Sewer *** to come fix the problem, and that company called and set an appointment for the next day, but then never showed upWhen I called to find out where the plumber was they said they needed to reschedule for later that day, and I couldn't because of work conflicts that I moved to make room for the appointment windowSo they rescheduled for the next morningWhen they came out they brought broken equipment so they needed to scheduled a 4th appointment at this pointI called FNHW to complain, and they took my complaintAfter hanging up the phone I got a call back from them informing me that no one told me they wouldn't cover 100% of the HydroJet cost!! So had the appointment been su
* *** *** *** *** *** *** *** ** *** * *** *** *** *** *** *** ** *** *** *** *** *** *** * *** *** *** *** ** *** *** *** ** ** *** This warranty company is truly a scam I had them last yeast for my first house When something broke down, they left me high and dry They only had one contractor in the *** *** metro area Would have to wait a month And I needed help immediately They had the balls to call me today and ask if I would sign up again
Placed a service request for pool pump making a loud noiseAdvised rep taking call that pump still works and was only placing request due to noiseSeperate company came out, heard noise, and filed report with FNHW without taking any further actionFNHW called back and advised notihing would be done if only problem is noise from pumpWhen calling back for a refund, customer service stated that notes state there is a pump failure some of the time which is not what I originally stated (statements placed in notes)FNHW refused refund even though they should have originally advised that my complaint would not be covered under home warrantyFNHW accepted payment for something they already knew would not be covered under their contract and refused to refund
I have a plumbing issue in the bathtub/shower in my new homeIt has been diagnosed by FNHW's plumber as likely a faulty diverter, but he can't be sure without opening the wallMy home warranty with FNHW covers the plumbing repair and states that access to plumbing lines and repair of access openings to a rough finish is covered up to $***Two representatives of the company adamantly claim that "access to plumbing lines" does not cover access to the diverter in the plumbing line and therefore there is an additional charge to open and close the wall to make the covered repair(s)My position is that their interpretation of the warranty is absurd because (1) we don't know for sure what the actual problem is until the plumber opens the wall, and (2) if the problem is covered by the warranty, then by definition, access to the problem is covered
My experience is the worst of all time! AC went out in March and FNHW tech they sent said the condenser needed replacingThey replaced my high end unit with a Goodman condenserAfter that my house wouldn't cool over degrees out here in Palm DesertThe next tech they sent said the installation was horrible and that the Goodman was a piece of crap and it wasn't compatible with my AC unitIt was leaking coolant and he would have to replace the coilAfter several weeks of waiting, tech number two backs out of the job so FNHW sends tech number three who says coil needs replacingReally? Well now its late July, my home temp is now degreesMy art work is shriveling and the paint is cracking of my walls and still no AC because the part just arrived and the tech company cannot find the time until August After several heated discussions over the phone, FNHW says they have no control over the techs and their scheduleI said I would consider this emergency which I then got the same replyToday alone I spent minutes on hold and was cut off twiceThis is the most frustrating and unprofessional experience I have had in years of being in businessFNHW plays a game of waiting hoping you'll give up and fix it yourselfAvoid this companyJust terrible
Fidelity is the WORST company I think I've ever dealt withI just paid for my second contract with them, and I wish I hadn't*** *** *** *** ** ** *** ** *** **It should be fined for running a scam operationI contacted Fidelity early on a Friday morning as I had no water pressure in my kitchen or bathroomI was told someone would contact me ASAPBy Saturday, no one had contacted me, so I called Fidelity againBy this time, I had no water in my kitchenI was told that I could contact the company myself and submit a claim laterI contacted the company they "dispatched" which advertised themselves as being 24-hour, emergency serviceI didn't get a call backOn Monday, I was finally contacted by someoneThey came out, pulled giant pieces of plastic from the system and said I needed a new water heaterI then received a call from Fidelity telling me they needed to send an electrician out to install something so the water heater could be replacedThey didn't give me
I submitted a claim for a plumbing issue because I had a warranty through FNHWEssentially, the tub stopper had broken off and I wanted to get it replacedI submitted a claim online and FHNW assigned the claim to *** *** *** came out and stated that they could not fix the tub stopperIndeed, the person from *** *** was so bad at his job that he didn't even know how to find the correct make and model of the tub (hint - it was underneath the tub)Before we called *** ***, our tub drained fineAfter *** *** left, our tub would not drain and the bath was unusableWe called *** *** back to fix the drain they stopped up; they returned and told us that they did not have the right tools to fix the drain they stopped up, so *** *** contacted FHNW and transferred the matter to another plumbing serviceThis other plumbing service called me and left a message, which I returned the same dayThey did not call me back for approximately five days after t
I bought this house with the existing water heater that is in placeIt was making massive knocking/banging noises and I noticed the hot water didn't last as long as when I first moved in a few months before*** *** *** *** sent out a companyHe said it is making hot water, can't replace itI then asked why I didn't see water in my yard; didn't he flush the unit at least? He was about to leave without telling me anything, but he answered me: "You have inches of sediment at the bottom of the tankThere are huge ROCKS in your tank making that knocking soundI can't flush the tank because the rocks are too big and will break the drain"I said that sounds like a broken water heater to me, you can't even service it, and the 4" of sediment is already affecting length of hot water in the shower*** *** *** *** is notorious for scamming out of honoring warranties and *** is a goldmine of star, very angry and frustrated reviewsAs angry as I was, I b
Worst company ever I would not recommend them at all they give you the run around and dont get anything done, they dont even try to resolve the issue
got repeated runaround from company, plumbing contractor and sales rep ***we have been without hot water since july 1, called for service, took days to get plumber out, said needed a part, but no follow uprepeatedly called the company and rep for status, subjected to outrageous hold times only to be transferred and more wait timecalled twice a day every day, no one ever calls backone day they tell us they are waiting on plumbers reports, then I had to keep calling plumber (boss plumbing) to get report sent, finally sent report only to be told needs authorization, there goes another day, then called again and told its up to the warranty to pay for partand I said it took all week to figure that out? so more delays and runaround, meanwhile no one calls me about anythingI repeatedly told them time is a factor bc we will be leaving on holiday soonthis is soooo egregious I cant believe they would subject customers to this horrorto add insult to injury when we first called