Contacted home warranty insurer concerning failed light in over-the-stove microwaveGave all requested informationCompany sent out service person who did nothing more than get the model number of the unitSubsequently, I was informed the failure was not covered, and I was charged $** for a "service call." When I complained that the representative should have known the product well enough to tell me the issue was not covered and that the representative could have asked for the model number over the phone (obviating the need for the "service" call), I did not get a reasonable responseThe person to whom I made the complaint simply kept repeating that, since someone was sent, the $** was owed, regardless of circumstanceFrom my perspective, the insurer went out of its way to set up conditions to charge $** by systematically avoiding gathering information (model number) or dispensing information (light kits are not covered)
I bought a new home in January A home warranty was purchased through FidelityI had a problem with my garage door systemI would push the button to close the doorThe door would close and immediately openI contacted the warrantyI paid $**They sent out a technician and it was fixedThe problem happened againI called Fidelity againBecause it was within the warranty time frame, they sent out the same technicianThe technician fixed it for the moment but said he didn't work on *** garage systems, so they sent out another technicianHe clicked on the remote control times and said it was workingAgain, it worked in the short termThe problem occurred againThey sent another technicianAt this time, my garage was working, but I didn't cancel because it is an ongoing problemI will close the door and then it opensThen it works againI was hoping the technician would find the source of the problemThe technician came out and said there was no problem, becaus
The coverage under this policy is sub par We've had to fight with them about repairs and coverage We had a furnace replacement and the contractor they initially sent was also irresponsible He told us the replacement could not be done and we would have to completely move the unit We had to fight with Fidelity to have another contractor come out, after we had done our own independent research about what was possible We now have another issue with them regarding a water heater The charge to us is far beyond the value of the policy and the savings is negligible compared to other providers *** *** *** ** ** *** *** * *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** ** ** ***
years with themReferred several friends and familyNever experienced anything like what I have read in negative reviewsOn a few occasions I had to deal with supervisors on issues, but they were quickly resolved I do not buy into those complaints I made the mistake of getting Choice Home Warranty on one of my homesThat company I will never use again
I started with this company about two years ago and it was going well until I had to use the company for warranty request
I have had several issues starting from last year when the furnace was acting upIt ended up needing replacementThe company ordered wrong part, then wanted to charge $and change extra to "create space" for the ordered furnaceAfter several months of going back and forth about the extra charges they are trying to collect from me, I was giving up and wanted to just get the cash out option of very low price that they are offeringin the process the AC unit starts acting up and called for service request, then follow ups and every time I talk to a customer service repthey have different "notes" that they haveNow they want me to spend another $for the service request that was not resolved and I have to call several times to reach someoneI am working and I cannot keep taking time out of the schedule and keep calling them to be bounced around for answe
On 02/02/2018, I contacted the Fidelity Home Warranty Company and informed them that the sewage line was backed up in the kitchen disposal side of the sink which was also backing up into the adjacent bathroom sinkI advised them that I needed a plumber to come out to clean the linesI notified them that the tenant would meet them at the property and allow them accessThe tenant told me later that the plumber from *** *** *** came to the property, looked in the sinks and saw that there was no standing gray water in the sinksHe claimed that per the warranty he could not do anything unless he saw water in the sinkHe left without doing any true diagnosis such as removing the main sewage drain plug, etcThe lines were not cleared and the tenant has addressed the problem by not using that side of the sink and limiting the use of the adjacent bathroomI contacted the Fidelity Home Warranty Department who claims that the service call was providedThe problem remains and no r
It's the worst ever warranty and they just want your money and NOT fix the issueI've living with a problem-ridden fridge for past months and after visits from warranty people , the issue still exists
This is a typical insurance company They want your money and take their time paying for anything if at all
Watch your contract closely as they use it regularly to get out of payments
Each service call will cost you $
Moved into our house in June, had a home inspection done prior to buying the house In August the AC gave out It took two months to finally get the AC replaced and that was after they challenged my home inspection and gave the contractor so much grief for not fixing the issue the way THEY thought it should be repaired
You have to call or go online to ask for service It can take them up to two days to even contact a contractor and probably another two days to get service
My well pump quit and so I called a contractor myself and he was able to come out the next morning and replaced the pump Fidelity would not pay for the service or the new pump even though it was covered just because I didn't contact them first
This company is a money grabbing sham I wouldn't recommend it to anyone!!
We called May to report problem with ACTechnician came out days laterSaid unit failed, He would send report to FNHWweeks, several phone calls to tech and Fidelity went unansweredFinally, I called again today FNHW says coil was damaged by irrigation and would not be coveredThey could not explain why no one called or communicatedI have paid them for years and got zeroThey are a fraud as far as I am concernedbtw, there is no irrigation anywhere close to the unit
I wish there were a way to give zero starsI am the landlord of a condo and have had Fidelity for about yearsOver the years they have been fantastic if you consider putting bandaids on equipment good serviceMy most recent experience however borders on callous, hearltless and pure crookeryWe have had them out multiple times for an a/c unit freezing up due to lack of FreonEach time they will only authorize a Freon fill (which clearly is over the limit of the amount of Freon allowed to be used on one unit prescribed by the EPA)Each time they have sent somebody out I have been told that the unit needs to be replaced as there are multiple leaks and the coil is rusted and brittleYesterday had the same story from a tech but Fidelity refused to allow him to do more than fill it with FreonBig joke!!!! The tech actually told me that this happens all the time with them until they wear the policy holder down to put in a new unit at their own expenseSo I pay $per year for bandaidsCVS could sell me a lot for that
The story unfortunately gets worseWe are in Arizona with temperatures of at the momentA tech arrived two days after the first call with a foot ladder to fix a unit on the second floor roof (feet) - how many times have you been here? This was Thursday before the long weekend and we were told a tech would come on TuesdayMy tenants are a couple in the 80s and the lady was just released from hospital and is completely non ambulatory so moving her to a hotel was not an optioncalls over the weekend to Fidelity only to be told that I was welcome to call my own provider and have a new unit installed but they refused to tell me how much they would reimburseI bought several portable units and made the condo somewhat comfortable and on Tuesday the call comes in that they will have to postpone to the following MondayAfter much haggling and fighting on the phone I managed to have them send somebody on Thursday, this being the guy who told me the unit was not repairable (and I believe him after seeing it myself) but as instructed by Fidelity he filled it with FreonNeedless to say I called them today to cancel my policy and was not even asked whyWhen I asked if they would like to know I was told that it was not necessary
PLEASE PLEASE PLEASE save your money and don't give it to these crooks
I am now in the process of replacing the unit at a cost of $- ironically the same I have spent on premiums to these criminals over the years
We've been trying to get our refrigerator repaired since July of It is now January 11, and still nothing has been fixed Unfortunately, *** is the only one who services Whirlpool appliances in my area and they are the worst They have come out to our house times without any success They last time was in December and he just wiggled the hoses and said it was fixed....are you kidding me Now, Fidelity is telling us that their hands are tied and that we need to find a licensed contractor on our own Are your serious??? What do we pay you for This is so ridiculous!!! Nobody should have to wait this long to have an appliance repaired Extremely disappointed customer of years!!!!!!!!!!!!!!!!!!!!!
We just bought a home and got home warranty.I am very disappointed with these company they do not help you at all they hire companies they are not creadicrable at all the reason I said these I have a electrician come to my house I paid him in cash and ask for the receive never got it back and call fidelity and let them know they did leasen at all I still responsible to pay and according to them they fire the electrician and his company but I still have to pay again what kind of company those this and also for people trying to get fidelity be careful because when you get contracts if you don't like their work they don't refund back and plus you end paying more and plus every time you need a service you have to pay $when you call and pay again when they come to do work and if doesn't get done you pay again these is not work it is better to hire some directly then having these company to do it for you they are ripoff.I will not recommend these company again I never complain or write reviews but these company is not what they sale to you I very disappointed
Fidelity Home Warranty has been sending the same company to repair my fridge over half a dozen times and each time they say it is fixed or the other repairman forgot to connect the water supplyNow they sent someone out again and want to replace the componentsI have complained to Fidelity about the issue and they keep saying if it isn't fixed on the next visit they will get a different company, and yet again the same company came and want to return again to replace componentsI was suppose to get a call from another supervisor at Fidelity today, but again, I never received that callAnd during the last visit they said the only last attempt to fix it would be me to defrost the unit, which I did and it still didn't work
I had a service request for our water heater and toilets in September, work order #*** They came out and advised the issue with the water heater was not coveredI called in and inquired about the issue as they said the popping noise wasn't coveredI informed them along with the popping noise the water temperature will change from hot to cold to hot to cold and it doesn't heat properlyThe customer service representative advised if there is a heating issue which is causing it not to heat properly it may be covered but they would have to send someone else out to inspect itI inquired if there would be a charge and they said no because it is related to the first issuesThey said if it was something that is completely different issue then there would beThe plumber came out and inspected it and the result was that it was a direct correlation to the first issue so it was not covered as wellI since then have received a 2nd invoice for the service call which I was informed if i
I called Fidelity Home Warranty for plumber, possible plumbing leakMy contract number with Fidelity is *** and Service Work Order is #*** and #***Fidelity sent ** *** *** *** *** **After he did the repairs for Fidelity Home Warranty we discovered that the plumber (and represented by Fidelity as qualified) did the work incorrectly and illegallyHe didn't pull permits and the work he did was in violation of code and we did not pass inspectionIn addition the plumbing hole was significantly bigger and we had water running down the walls and into the basementOur house sale/closing was delayed because of the incorrect repairsWe didn't pass final house inspection because of the plumbingAfter days and over hours on the phone with Fidelity they refused to "make good" and send another plumber out to correct the work, and do repairsI had to pay over $*** to fix the problemFidelity represented the plumber, hired the plumber, yet they walked awa
I have contacted Fidelity Home Warranty multiple times over the last year for repairs at our homeI am not sure if its due to company policy or because of fraudulent contractors but the service people show up at my door without tools, look at the issue and then tell me its not coveredOne plumber didn't even bother calling in the item that needed to be repaired(Our earthquake valve was shutting off the gas to our house every minutes, he then told me it was $*** for him to fix it, my plumber fixed it for $***) I was then quoted prices from the people that showed up that were 4-5x what my plumber and electrician charged me when I paid for the repair myselfIn the last repair call I placed, I was told by the plumber that he could not complete the repair if the connection between my hot water heater and hot water line was not leaking but that the work should be doneI was told by my own plumber that I should have the work done (he is the one who suggestion my home warranty shoul
I had condos where I used Fidelity home warranty for over years Their contractors were ok, but on several occasions I had problems with billing, but the final problem takes the cake When I renewed my last contract, I knew I would be moving, and was told that my yearly payment would be prorated and returned to me if I cancelled early No one ever told me about the additional service fee If you have to cancel your contract, you are charged all of the money they spent on your items during that year of the contract This means, if you had ANY work done, you probably won't be receiving any money back I spoke with people when I renewed and let them know I would be moving within the year You would think SOMEONE could have mentioned that Because of what I see as underhanded business practices, I could not recommend this business * *** *** *** *** *** *** ** ** *** *** *** *** *** *** ***
Bought a built home on 3/that was pretty much vacant for a few yearsHad the inspection 2/26/in the spring when we had a few hot day turned on the A/C and it was just blowing cold ambient air and not coolingPer their contract #Covered systems and appliances must be in good, safe working order at the start of contract coverageUnknown pre-existing conditions will be covered if, at the time coverage began, the defect or malfunction would not have been known to the buyer, seller, agent, or home inspector by a visual inspection and by operating the system or applianceA visual inspection of the covered item verifies that it appears structurally intact and without damage or missing parts that would indicate inoperabilityOperating the covered item is defined as turning the item on and off to ensure that it is operationalWhile turned on, the item operates without causing damage, irregular sounds, smoke or other aboutcomes#FNHW will repair or replace covered systems and appliances which mechanically malfunction due to insufficient maintenance, rust, corrosion or sediment, unless otherwise noted in this contractTheir testing shows that it's out of freonThey declined the claim stating pre-existing condition Granted the inspection states visually in good working order but unable to test function due to weather (it was and thermostat doesn't go below 55) They somewhat acknowledge that they didn't know how one would go about to operate it in that whether but nevertheless the claim will be denied because it wasn't doneHow are they still in business??
I called Fidelity National Home Warranty to service a request for a damaged pool heaterthe company they chose to send out was unreliable and untrust worthy in my opinionThe piece that was broken on my pool heater was readily available online yet they told me that it was not made anymore and that they could not replace it but for an additional $*** (roughly) could go ahead and do a complete replacementI rejected that offer and simply told the pool company that I would find another means to fix my pool heaterAt this point no service has been renderedI then contacted Fidelity for another issue (plumbing in the interior of the home) and Fidelity informed me that I owed them an additional *** service fee for the pool company and services that were no renderedi payed that additional *** service fee today (7/25/18) but feel that was unethical seeing as how no work was performedRegards, *** ***
Contacted home warranty insurer concerning failed light in over-the-stove microwaveGave all requested informationCompany sent out service person who did nothing more than get the model number of the unitSubsequently, I was informed the failure was not covered, and I was charged $** for a "service call." When I complained that the representative should have known the product well enough to tell me the issue was not covered and that the representative could have asked for the model number over the phone (obviating the need for the "service" call), I did not get a reasonable responseThe person to whom I made the complaint simply kept repeating that, since someone was sent, the $** was owed, regardless of circumstanceFrom my perspective, the insurer went out of its way to set up conditions to charge $** by systematically avoiding gathering information (model number) or dispensing information (light kits are not covered)
I bought a new home in January A home warranty was purchased through FidelityI had a problem with my garage door systemI would push the button to close the doorThe door would close and immediately openI contacted the warrantyI paid $**They sent out a technician and it was fixedThe problem happened againI called Fidelity againBecause it was within the warranty time frame, they sent out the same technicianThe technician fixed it for the moment but said he didn't work on *** garage systems, so they sent out another technicianHe clicked on the remote control times and said it was workingAgain, it worked in the short termThe problem occurred againThey sent another technicianAt this time, my garage was working, but I didn't cancel because it is an ongoing problemI will close the door and then it opensThen it works againI was hoping the technician would find the source of the problemThe technician came out and said there was no problem, becaus
The coverage under this policy is sub par We've had to fight with them about repairs and coverage We had a furnace replacement and the contractor they initially sent was also irresponsible He told us the replacement could not be done and we would have to completely move the unit We had to fight with Fidelity to have another contractor come out, after we had done our own independent research about what was possible We now have another issue with them regarding a water heater The charge to us is far beyond the value of the policy and the savings is negligible compared to other providers *** *** *** ** ** *** *** * *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** ** ** ***
years with themReferred several friends and familyNever experienced anything like what I have read in negative reviewsOn a few occasions I had to deal with supervisors on issues, but they were quickly resolved I do not buy into those complaints I made the mistake of getting Choice Home Warranty on one of my homesThat company I will never use again
I started with this company about two years ago and it was going well until I had to use the company for warranty request
I have had several issues starting from last year when the furnace was acting upIt ended up needing replacementThe company ordered wrong part, then wanted to charge $and change extra to "create space" for the ordered furnaceAfter several months of going back and forth about the extra charges they are trying to collect from me, I was giving up and wanted to just get the cash out option of very low price that they are offeringin the process the AC unit starts acting up and called for service request, then follow ups and every time I talk to a customer service repthey have different "notes" that they haveNow they want me to spend another $for the service request that was not resolved and I have to call several times to reach someoneI am working and I cannot keep taking time out of the schedule and keep calling them to be bounced around for answe
On 02/02/2018, I contacted the Fidelity Home Warranty Company and informed them that the sewage line was backed up in the kitchen disposal side of the sink which was also backing up into the adjacent bathroom sinkI advised them that I needed a plumber to come out to clean the linesI notified them that the tenant would meet them at the property and allow them accessThe tenant told me later that the plumber from *** *** *** came to the property, looked in the sinks and saw that there was no standing gray water in the sinksHe claimed that per the warranty he could not do anything unless he saw water in the sinkHe left without doing any true diagnosis such as removing the main sewage drain plug, etcThe lines were not cleared and the tenant has addressed the problem by not using that side of the sink and limiting the use of the adjacent bathroomI contacted the Fidelity Home Warranty Department who claims that the service call was providedThe problem remains and no r
One hold for an hour just to get an authorization to replace a garbage disposal This is ridiculous Very poor customer service
It's the worst ever warranty and they just want your money and NOT fix the issueI've living with a problem-ridden fridge for past months and after visits from warranty people , the issue still exists
This is a typical insurance company They want your money and take their time paying for anything if at all
Watch your contract closely as they use it regularly to get out of payments
Each service call will cost you $
Moved into our house in June, had a home inspection done prior to buying the house In August the AC gave out It took two months to finally get the AC replaced and that was after they challenged my home inspection and gave the contractor so much grief for not fixing the issue the way THEY thought it should be repaired
You have to call or go online to ask for service It can take them up to two days to even contact a contractor and probably another two days to get service
My well pump quit and so I called a contractor myself and he was able to come out the next morning and replaced the pump Fidelity would not pay for the service or the new pump even though it was covered just because I didn't contact them first
This company is a money grabbing sham I wouldn't recommend it to anyone!!
We called May to report problem with ACTechnician came out days laterSaid unit failed, He would send report to FNHWweeks, several phone calls to tech and Fidelity went unansweredFinally, I called again today FNHW says coil was damaged by irrigation and would not be coveredThey could not explain why no one called or communicatedI have paid them for years and got zeroThey are a fraud as far as I am concernedbtw, there is no irrigation anywhere close to the unit
I wish there were a way to give zero starsI am the landlord of a condo and have had Fidelity for about yearsOver the years they have been fantastic if you consider putting bandaids on equipment good serviceMy most recent experience however borders on callous, hearltless and pure crookeryWe have had them out multiple times for an a/c unit freezing up due to lack of FreonEach time they will only authorize a Freon fill (which clearly is over the limit of the amount of Freon allowed to be used on one unit prescribed by the EPA)Each time they have sent somebody out I have been told that the unit needs to be replaced as there are multiple leaks and the coil is rusted and brittleYesterday had the same story from a tech but Fidelity refused to allow him to do more than fill it with FreonBig joke!!!! The tech actually told me that this happens all the time with them until they wear the policy holder down to put in a new unit at their own expenseSo I pay $per year for bandaidsCVS could sell me a lot for that
The story unfortunately gets worseWe are in Arizona with temperatures of at the momentA tech arrived two days after the first call with a foot ladder to fix a unit on the second floor roof (feet) - how many times have you been here? This was Thursday before the long weekend and we were told a tech would come on TuesdayMy tenants are a couple in the 80s and the lady was just released from hospital and is completely non ambulatory so moving her to a hotel was not an optioncalls over the weekend to Fidelity only to be told that I was welcome to call my own provider and have a new unit installed but they refused to tell me how much they would reimburseI bought several portable units and made the condo somewhat comfortable and on Tuesday the call comes in that they will have to postpone to the following MondayAfter much haggling and fighting on the phone I managed to have them send somebody on Thursday, this being the guy who told me the unit was not repairable (and I believe him after seeing it myself) but as instructed by Fidelity he filled it with FreonNeedless to say I called them today to cancel my policy and was not even asked whyWhen I asked if they would like to know I was told that it was not necessary
PLEASE PLEASE PLEASE save your money and don't give it to these crooks
I am now in the process of replacing the unit at a cost of $- ironically the same I have spent on premiums to these criminals over the years
We've been trying to get our refrigerator repaired since July of It is now January 11, and still nothing has been fixed Unfortunately, *** is the only one who services Whirlpool appliances in my area and they are the worst They have come out to our house times without any success They last time was in December and he just wiggled the hoses and said it was fixed....are you kidding me Now, Fidelity is telling us that their hands are tied and that we need to find a licensed contractor on our own Are your serious??? What do we pay you for This is so ridiculous!!! Nobody should have to wait this long to have an appliance repaired Extremely disappointed customer of years!!!!!!!!!!!!!!!!!!!!!
We just bought a home and got home warranty.I am very disappointed with these company they do not help you at all they hire companies they are not creadicrable at all the reason I said these I have a electrician come to my house I paid him in cash and ask for the receive never got it back and call fidelity and let them know they did leasen at all I still responsible to pay and according to them they fire the electrician and his company but I still have to pay again what kind of company those this and also for people trying to get fidelity be careful because when you get contracts if you don't like their work they don't refund back and plus you end paying more and plus every time you need a service you have to pay $when you call and pay again when they come to do work and if doesn't get done you pay again these is not work it is better to hire some directly then having these company to do it for you they are ripoff.I will not recommend these company again I never complain or write reviews but these company is not what they sale to you I very disappointed
Fidelity Home Warranty has been sending the same company to repair my fridge over half a dozen times and each time they say it is fixed or the other repairman forgot to connect the water supplyNow they sent someone out again and want to replace the componentsI have complained to Fidelity about the issue and they keep saying if it isn't fixed on the next visit they will get a different company, and yet again the same company came and want to return again to replace componentsI was suppose to get a call from another supervisor at Fidelity today, but again, I never received that callAnd during the last visit they said the only last attempt to fix it would be me to defrost the unit, which I did and it still didn't work
I had a service request for our water heater and toilets in September, work order #*** They came out and advised the issue with the water heater was not coveredI called in and inquired about the issue as they said the popping noise wasn't coveredI informed them along with the popping noise the water temperature will change from hot to cold to hot to cold and it doesn't heat properlyThe customer service representative advised if there is a heating issue which is causing it not to heat properly it may be covered but they would have to send someone else out to inspect itI inquired if there would be a charge and they said no because it is related to the first issuesThey said if it was something that is completely different issue then there would beThe plumber came out and inspected it and the result was that it was a direct correlation to the first issue so it was not covered as wellI since then have received a 2nd invoice for the service call which I was informed if i
I called Fidelity Home Warranty for plumber, possible plumbing leakMy contract number with Fidelity is *** and Service Work Order is #*** and #***Fidelity sent ** *** *** *** *** **After he did the repairs for Fidelity Home Warranty we discovered that the plumber (and represented by Fidelity as qualified) did the work incorrectly and illegallyHe didn't pull permits and the work he did was in violation of code and we did not pass inspectionIn addition the plumbing hole was significantly bigger and we had water running down the walls and into the basementOur house sale/closing was delayed because of the incorrect repairsWe didn't pass final house inspection because of the plumbingAfter days and over hours on the phone with Fidelity they refused to "make good" and send another plumber out to correct the work, and do repairsI had to pay over $*** to fix the problemFidelity represented the plumber, hired the plumber, yet they walked awa
I have contacted Fidelity Home Warranty multiple times over the last year for repairs at our homeI am not sure if its due to company policy or because of fraudulent contractors but the service people show up at my door without tools, look at the issue and then tell me its not coveredOne plumber didn't even bother calling in the item that needed to be repaired(Our earthquake valve was shutting off the gas to our house every minutes, he then told me it was $*** for him to fix it, my plumber fixed it for $***) I was then quoted prices from the people that showed up that were 4-5x what my plumber and electrician charged me when I paid for the repair myselfIn the last repair call I placed, I was told by the plumber that he could not complete the repair if the connection between my hot water heater and hot water line was not leaking but that the work should be doneI was told by my own plumber that I should have the work done (he is the one who suggestion my home warranty shoul
I had condos where I used Fidelity home warranty for over years Their contractors were ok, but on several occasions I had problems with billing, but the final problem takes the cake When I renewed my last contract, I knew I would be moving, and was told that my yearly payment would be prorated and returned to me if I cancelled early No one ever told me about the additional service fee If you have to cancel your contract, you are charged all of the money they spent on your items during that year of the contract This means, if you had ANY work done, you probably won't be receiving any money back I spoke with people when I renewed and let them know I would be moving within the year You would think SOMEONE could have mentioned that Because of what I see as underhanded business practices, I could not recommend this business * *** *** *** *** *** *** ** ** *** *** *** *** *** *** ***
Bought a built home on 3/that was pretty much vacant for a few yearsHad the inspection 2/26/in the spring when we had a few hot day turned on the A/C and it was just blowing cold ambient air and not coolingPer their contract #Covered systems and appliances must be in good, safe working order at the start of contract coverageUnknown pre-existing conditions will be covered if, at the time coverage began, the defect or malfunction would not have been known to the buyer, seller, agent, or home inspector by a visual inspection and by operating the system or applianceA visual inspection of the covered item verifies that it appears structurally intact and without damage or missing parts that would indicate inoperabilityOperating the covered item is defined as turning the item on and off to ensure that it is operationalWhile turned on, the item operates without causing damage, irregular sounds, smoke or other aboutcomes#FNHW will repair or replace covered systems and appliances which mechanically malfunction due to insufficient maintenance, rust, corrosion or sediment, unless otherwise noted in this contractTheir testing shows that it's out of freonThey declined the claim stating pre-existing condition Granted the inspection states visually in good working order but unable to test function due to weather (it was and thermostat doesn't go below 55) They somewhat acknowledge that they didn't know how one would go about to operate it in that whether but nevertheless the claim will be denied because it wasn't doneHow are they still in business??
I called Fidelity National Home Warranty to service a request for a damaged pool heaterthe company they chose to send out was unreliable and untrust worthy in my opinionThe piece that was broken on my pool heater was readily available online yet they told me that it was not made anymore and that they could not replace it but for an additional $*** (roughly) could go ahead and do a complete replacementI rejected that offer and simply told the pool company that I would find another means to fix my pool heaterAt this point no service has been renderedI then contacted Fidelity for another issue (plumbing in the interior of the home) and Fidelity informed me that I owed them an additional *** service fee for the pool company and services that were no renderedi payed that additional *** service fee today (7/25/18) but feel that was unethical seeing as how no work was performedRegards, *** ***