Well been a customer for well over years They service call have be good, used them years back responded well fixed unit now problem next day Just had a failure in my AC unitout and it took them hour to place a service call to an AC company Followed up by them using an over booked company that could not help me for days in this heat Well, I'm sick from heat and my animals are struggling Worst part is all I'm get is negative attitudes from customer service and I still haven't see a techOh yeah I'm the one dealing with the AC company on schedule and Fidelity has given me absolutely no positive responses or accelerated help in dealing with this matter This company has lost all my respect and will be losing my business and I wont keep this to myself at all
Concerning Fidelity National Home Warranty purchased for new houseNegative review * * *** was sent out to fix an upstairs leak on or around 8/22/An amount was agreed to on the phone with Fidelity to close the ticketAbout a week and a half or two weeks after cashing the check, Fidelity wanted to recover some of that moneyThey did not want to stand behind their claims person that handled the claimDishwasher repairFidelity sent out a technicianA fuse was blown and a power surge was blamedThe fuse was replacedThe repair guy was rude to usAbout a day later it went out againAnother more qualified tech from Sears came out after repeated phone calls to Fidelity and replaced the wiring that caused the fuse to blowIt has not had a problem since 8/29/Fidelity tried to get out cheaplyStand alone spaThe first tech that came out did not know how to work on itHe only turned it off from power supplyTwo weeks later after many phone calls to Fidelity,
My house's main line clogged on April 16, I called Fidelity warranty and got someone fixed the problemOn April 29, a Sunday, the problem occurred againI called Fidelity and the customer service told me that he would find a plumber on that day and I should not worry about the fee since it occurred again within two weeksThe plumber called me in the afternoonHowever, he told me he could not come on SundayHe could only come on MondaySince the water flowed outside my bathroom and damaged my carpet, I cannot let it alone until MondayI turned off water in my whole house and added some chemicals into the toiletI did see water flow on the groud after thatHowever, I was not sure whether it was because the problem got addressed or it was simply because I turned off the waterWe did not turn on the water until the plumber came on MondayIt is still the same plumber came on April He found no problem and leftHe told us since he did nothing, he did think there would be
Cannot reach Fidelity Home Warranty on phoneClaims are ignoredIt would appear that they are on the verge of bankruptcy due to the number of recent complaintsIt is likely now a desperate scam to collect premiums without paying claimsSHould be reported to the police
I called FNHW for a repair to my roof as it was leaking into my homeThey collected the $service call feeWhen I called them back hours later they said they had no contractors in my area and I was on my ownI contacted a roofer and had the repair fixedThe repair was not covered under the home warrantyI have called times and left messages and emailed twice to get my $fee backThey will not give it to meThey provided me NO serviceTerrible customer service
This home warranty is a scamWe had a ceiling fan that malfunctionedIt was spinning uncontrollably in the bedroom my daughter sleeps inWe had to cut it down to keep my daughter safeTheir technician was aware we had to do so and agreed to come outTook a dollar payment form us but then said because we cut the fan down, would not be able to complete the repair workTheir company clearly operates a scam where they take payment but provide no servicesMultiple calls to complain were directed a voice mail without any satisfactory resolutionI wish I hand consulted yelp as you can see there is a clear and repeated history of dishonest business practice
The company seems to go out of its way to ensure you do not get to speak with a manager
I had a clarifying question and asked the rep if I could please speak with a manager He informed me that the manager was busy and he would call me back I received a return call shortly after but the man did not identify himself as a manager and only echoed what the rep had already said So I called back asked to speak to the gentleman who called me back They informed me that he was the manager Again, he was not available So I asked that he call me after because I was going into a meeting from 3- Sure enough, he calls me right at 3: I can only assume he did that purposely to avoid talking to me again So, I call back after my meeting and sure enough, he was at lunch I asked to speak to a different manager and of course, no one was available So the phone reptold me he would have the specific manager call me back after his lunch break However, he never ever called me back
I called Fidelity Home Warranty for plumber, possible plumbing leakMy contract number with Fidelity is *** and Service Work Order is #*** and #***Fidelity sent ** *** *** *** *** **After he did the repairs for Fidelity Home Warranty we discovered that the plumber (and represented by Fidelity as qualified) did the work incorrectly and illegallyHe didn't pull permits and the work he did was in violation of code and we did not pass inspectionIn addition the plumbing hole was significantly bigger and we had water running down the walls and into the basementOur house sale/closing was delayed because of the incorrect repairsWe didn't pass final house inspection because of the plumbingAfter days and over hours on the phone with Fidelity they refused to "make good" and send another plumber out to correct the work, and do repairsI had to pay over $*** to fix the problemFidelity represented the plumber, hired the plumber, yet they walked awa
I bought a new home in January A home warranty was purchased through FidelityI had a problem with my garage door systemI would push the button to close the doorThe door would close and immediately openI contacted the warrantyI paid $**They sent out a technician and it was fixedThe problem happened againI called Fidelity againBecause it was within the warranty time frame, they sent out the same technicianThe technician fixed it for the moment but said he didn't work on *** garage systems, so they sent out another technicianHe clicked on the remote control times and said it was workingAgain, it worked in the short termThe problem occurred againThey sent another technicianAt this time, my garage was working, but I didn't cancel because it is an ongoing problemI will close the door and then it opensThen it works againI was hoping the technician would find the source of the problemThe technician came out and said there was no problem, becaus
I am filing a complaint as the sales associates for the warranty company lied about the coverage their warranty policy in order to get my service payment of $*** Fidelity National Home Warranty was notified that I had *** *** and the manifold/maniblock connectors were leakingMy husband and I spoke with several Sales/Customer services associates to explain the plumbing issue and they confirmed that the manifold/maniblock was covered under warrantyWe confirmed this with several employees as we did not want to be charged $*** for a service fee for an item that was not covered under warrantyAll sales/customer service representatives we spoke with assured us that the manifold/maniblock was coveredThe company was fully aware of the issue as they had to contract several different plumbing companies in order to come to the house as they were not suited for this type of workEach time a work order was made, we spoke to the contracted plumber and repeated the issue wit
I read all of the negative reviews before submitting a claim for my stacked washer/dryer that was leaking water I figured it was going to be a lost cause I had a totally different experience Fidelity sent out a local appliance repair person (who also had horrible online reviews, btw) and they quickly assessed my unit needed to be replaced I followed up with Fidelity about days later and was told they would replace my unit at no cost or send me some cash in lieu of the replacement I opted for replacement and the new unit showed up about a week later - around one week before I expected it I rarely write reviews but I wanted to share my positive experience
My experience has been similar to the negative reviewsI've had incidents with them & one was during the heat of the summer in AZGuess their standard answer is we're waiting for the report120' temps & a week later they supposedly got the reportI had the wherewithal to find my own companyCurrently still waiting for a call to schedule a service this has been over a weekThe companies they contract with are below standards in every aspect
Agree - not worth having them as a warranty company
Been trying for over a week to get my oven/range fixed by fidelityThey assigned someone minutes out of town and I can’t get them on the phoneI’m about to lose my mindFidelity ***
Long story short, we found out furnace and A.C(years old) weren't working and had a technician look at itHe tried messing with the control board but had trouble getting it to workHe also said there was some rust in the heat exchanger which may be from a crackSo we decided we'd wait until March and have someone look at replacing the thing as we were just about to dive into some other renovations and didn't need to deal with it right awayAround Feb we discovered it was under warranty only after receiving a warranty renewal invoice from fidelity(We are new at this home ownership thing) So we called them and had them send someone to look at itUnfortunately we'd forgotten during the renovations our gas line had been capped after the renovation company accidentally cut into it, which wasn't a huge deal at the time because nothing in our has other than the furnace uses gasSo the tech comes out and tells us a few things; first the unit is undersized for the homeSecond, he
I made a original service request on 05/04/(work order# ***) to repair water leak from A/C central machineFidelity sent a contractor (*** ***) to repair and the comtractor gave me a report after work doneI paid $as co-paymentAfter few days I found still water is leakingI made a service re-call on 05/22/(work order#***) for the same same water leak problem within a monthFidelity sent the same contractor (*** ***) to repair and the contractor gave me a report with $charge after work doneAfter few days I found still water is leakingI made a 2nd service re-call on 06/17/(work order#***) for the same same water leak problem within a monthFidelity sent the same contractor (*** ***) to repair and the contractor gave me a report indicating water leak as problem, what fixed and $charge after work doneFidelity now changed the 2nd servive recall as new service and charging me $and don't want to correct it to waive the charge and ignorin
Worst customer service I've experienced in my entire life They require you to pay a $service fee each time you request a technician, but they don't diagnose anything so you either pay it again the next time it breaks or you pay out of pocket to have it fixed by a 3rd party You can't trust anything they say...we were told they would give us a second opinion at no cost and then sent us a $bill and called it a "labor charge" We paid over $in service fees for them to never fix anything, huge waste of money AFTER already paying your annual contract fee! DO NOT USE THEM!
We had an emergency situation on a Saturday with an extensive leak with the faucet filler to our poolWe have been with Fidelity since when purchasing our home paying our yearly contract fee and service fees promptlyThey left us holding the bag on this one - from the initial phone to their agent who placed the dispatch call on hold, to obtaining an out of network plumber on a Saturday as this was an emergency, to filling out all the extensive paperwork, to several follow up calls to Fidelity to receiving a generitic letter from Fidelity - to even offering to pay half of the $which we paid for the out of network company, to all the necessary paperwork and even sending a *** package to Fidelity with all the pertinent information - to date we have not even had a replyThey never answer the phone, they tell me all the managers are in a meeting and all emails and paperwork go answeredI have had two conversations with a supervisor *** who has done her best..I must say th
AVOID THIS COMPANY!!! Do not use their "services" whatsoeverMy girlfriend and I purchased a home and the former owner purchased this warranty to cover the furnace, air conditioner, and water heater which range in ageTwo days after moving in the furnace broke downI called the warranty company and got the process going which was made much harder than it should've beenThey required to talk to the technician about repairs which would've been fine had I not been on hold for minutes which the tech couldn't stay for ultimately resulting in a giant waste of time and unneeded frustrationA degree week later with a week old infant in the house I finally got the tech to the house and a person on the phone at the same time which they ultimately denied my claim because the furnace was "old" despite the fact that the contract doesn't say that absolutely anywhereSince I have to replace the furnace and the warranty is suppose to cover it I begin the process of getting transferred for hours to this person or that that couldn't help us but could transfer us to someone who could (they couldn't and transferred us) which was a giant loop of being on hold for an automated menu that literally only gives you options to get someone who can't help you and transfers you to the menuThe furnace aside, the transfer/hold issue is one of the most infuriating processes I've ever been through in my entire adult lifeTo top it off I asked for a refund (another giant loop of transfers) which they then insist on taking out $for "admin fees" which is ridiculous considering I'm not charging them for all the work I missed not is the technician charging them for the 2-hours he was nice enough to waive to get the work through the warrantyThey transferred me again and again until I finally got one person who helped me and made it seem as though everyone else was purely trying to discourage me so I would just go awayOne "supervisor" I got literally talked over me the entire time which led me to tell them I'd review them on Revdex.com and she laughed about it then transferred meLong story short, this company jerked me around for a week to ultimately deny my claim all the while I have a week old infant in a cold houseIf you plan on purchasing a warranty from these people, DONT!!! Just take $out of your account and burn itYou'll get more heat from that then you'll get from them actually fixing your furnace
Hello, I would like to complain to a service provided by the insurance company Fidelity National Home WarrantyWe have a contract which covers home appliancesOur refrigerator broke down on 4/29/17, and we requested a service on 5/1/from the insurance companyThe first service appointment was scheduled on 5/2/from to 6pm by Repair companyThe technician came about 7pm!, checked the refrigerator and claimed that a compressor needs to be replaced (took about minutes)The appropriate parts were ordered and the second service appointment was scheduled on 5/17/from to 12pm (two weeks later!)The other technician came in-time, replaced the compressor (took about hours) and claimed that everything should workHowever when we checked the refrigerator in the evening it was not workingThe next service was requested and scheduled on 5/24/from to 12pmThe technician came in-time and claimed that an evaporator is broken (took about hour)The parts were ordere
I bought home warranty coverage last year and for past few months I am having issues with my electrical panelThere is partial power outage in my house and it is intermittentIn past, every time home warranty send people to take a look at the issue, they said there is no issueFinally on march 7th the main breaker burnt and they replaced just the breaker but main bus bar got damaged and show signs of overheatingSan Jose city inspector came and he wrote in his report that either they replace the panel or get it tested by San Jose city approved testing agencyFidelity is not willing to perform any of those and just verbally saying that the panel is working fineI have permit open and Fidelity is just trying to save money by not fixing what San Jose city inspector has asked to do
Well been a customer for well over years They service call have be good, used them years back responded well fixed unit now problem next day Just had a failure in my AC unitout and it took them hour to place a service call to an AC company Followed up by them using an over booked company that could not help me for days in this heat Well, I'm sick from heat and my animals are struggling Worst part is all I'm get is negative attitudes from customer service and I still haven't see a techOh yeah I'm the one dealing with the AC company on schedule and Fidelity has given me absolutely no positive responses or accelerated help in dealing with this matter This company has lost all my respect and will be losing my business and I wont keep this to myself at all
Concerning Fidelity National Home Warranty purchased for new houseNegative review * * *** was sent out to fix an upstairs leak on or around 8/22/An amount was agreed to on the phone with Fidelity to close the ticketAbout a week and a half or two weeks after cashing the check, Fidelity wanted to recover some of that moneyThey did not want to stand behind their claims person that handled the claimDishwasher repairFidelity sent out a technicianA fuse was blown and a power surge was blamedThe fuse was replacedThe repair guy was rude to usAbout a day later it went out againAnother more qualified tech from Sears came out after repeated phone calls to Fidelity and replaced the wiring that caused the fuse to blowIt has not had a problem since 8/29/Fidelity tried to get out cheaplyStand alone spaThe first tech that came out did not know how to work on itHe only turned it off from power supplyTwo weeks later after many phone calls to Fidelity,
My house's main line clogged on April 16, I called Fidelity warranty and got someone fixed the problemOn April 29, a Sunday, the problem occurred againI called Fidelity and the customer service told me that he would find a plumber on that day and I should not worry about the fee since it occurred again within two weeksThe plumber called me in the afternoonHowever, he told me he could not come on SundayHe could only come on MondaySince the water flowed outside my bathroom and damaged my carpet, I cannot let it alone until MondayI turned off water in my whole house and added some chemicals into the toiletI did see water flow on the groud after thatHowever, I was not sure whether it was because the problem got addressed or it was simply because I turned off the waterWe did not turn on the water until the plumber came on MondayIt is still the same plumber came on April He found no problem and leftHe told us since he did nothing, he did think there would be
Cannot reach Fidelity Home Warranty on phoneClaims are ignoredIt would appear that they are on the verge of bankruptcy due to the number of recent complaintsIt is likely now a desperate scam to collect premiums without paying claimsSHould be reported to the police
I called FNHW for a repair to my roof as it was leaking into my homeThey collected the $service call feeWhen I called them back hours later they said they had no contractors in my area and I was on my ownI contacted a roofer and had the repair fixedThe repair was not covered under the home warrantyI have called times and left messages and emailed twice to get my $fee backThey will not give it to meThey provided me NO serviceTerrible customer service
This home warranty is a scamWe had a ceiling fan that malfunctionedIt was spinning uncontrollably in the bedroom my daughter sleeps inWe had to cut it down to keep my daughter safeTheir technician was aware we had to do so and agreed to come outTook a dollar payment form us but then said because we cut the fan down, would not be able to complete the repair workTheir company clearly operates a scam where they take payment but provide no servicesMultiple calls to complain were directed a voice mail without any satisfactory resolutionI wish I hand consulted yelp as you can see there is a clear and repeated history of dishonest business practice
The company seems to go out of its way to ensure you do not get to speak with a manager
I had a clarifying question and asked the rep if I could please speak with a manager He informed me that the manager was busy and he would call me back I received a return call shortly after but the man did not identify himself as a manager and only echoed what the rep had already said So I called back asked to speak to the gentleman who called me back They informed me that he was the manager Again, he was not available So I asked that he call me after because I was going into a meeting from 3- Sure enough, he calls me right at 3: I can only assume he did that purposely to avoid talking to me again So, I call back after my meeting and sure enough, he was at lunch I asked to speak to a different manager and of course, no one was available So the phone reptold me he would have the specific manager call me back after his lunch break However, he never ever called me back
I called Fidelity Home Warranty for plumber, possible plumbing leakMy contract number with Fidelity is *** and Service Work Order is #*** and #***Fidelity sent ** *** *** *** *** **After he did the repairs for Fidelity Home Warranty we discovered that the plumber (and represented by Fidelity as qualified) did the work incorrectly and illegallyHe didn't pull permits and the work he did was in violation of code and we did not pass inspectionIn addition the plumbing hole was significantly bigger and we had water running down the walls and into the basementOur house sale/closing was delayed because of the incorrect repairsWe didn't pass final house inspection because of the plumbingAfter days and over hours on the phone with Fidelity they refused to "make good" and send another plumber out to correct the work, and do repairsI had to pay over $*** to fix the problemFidelity represented the plumber, hired the plumber, yet they walked awa
I bought a new home in January A home warranty was purchased through FidelityI had a problem with my garage door systemI would push the button to close the doorThe door would close and immediately openI contacted the warrantyI paid $**They sent out a technician and it was fixedThe problem happened againI called Fidelity againBecause it was within the warranty time frame, they sent out the same technicianThe technician fixed it for the moment but said he didn't work on *** garage systems, so they sent out another technicianHe clicked on the remote control times and said it was workingAgain, it worked in the short termThe problem occurred againThey sent another technicianAt this time, my garage was working, but I didn't cancel because it is an ongoing problemI will close the door and then it opensThen it works againI was hoping the technician would find the source of the problemThe technician came out and said there was no problem, becaus
I am filing a complaint as the sales associates for the warranty company lied about the coverage their warranty policy in order to get my service payment of $*** Fidelity National Home Warranty was notified that I had *** *** and the manifold/maniblock connectors were leakingMy husband and I spoke with several Sales/Customer services associates to explain the plumbing issue and they confirmed that the manifold/maniblock was covered under warrantyWe confirmed this with several employees as we did not want to be charged $*** for a service fee for an item that was not covered under warrantyAll sales/customer service representatives we spoke with assured us that the manifold/maniblock was coveredThe company was fully aware of the issue as they had to contract several different plumbing companies in order to come to the house as they were not suited for this type of workEach time a work order was made, we spoke to the contracted plumber and repeated the issue wit
I read all of the negative reviews before submitting a claim for my stacked washer/dryer that was leaking water I figured it was going to be a lost cause I had a totally different experience Fidelity sent out a local appliance repair person (who also had horrible online reviews, btw) and they quickly assessed my unit needed to be replaced I followed up with Fidelity about days later and was told they would replace my unit at no cost or send me some cash in lieu of the replacement I opted for replacement and the new unit showed up about a week later - around one week before I expected it I rarely write reviews but I wanted to share my positive experience
My experience has been similar to the negative reviewsI've had incidents with them & one was during the heat of the summer in AZGuess their standard answer is we're waiting for the report120' temps & a week later they supposedly got the reportI had the wherewithal to find my own companyCurrently still waiting for a call to schedule a service this has been over a weekThe companies they contract with are below standards in every aspect
Agree - not worth having them as a warranty company
Been trying for over a week to get my oven/range fixed by fidelityThey assigned someone minutes out of town and I can’t get them on the phoneI’m about to lose my mindFidelity ***
Long story short, we found out furnace and A.C(years old) weren't working and had a technician look at itHe tried messing with the control board but had trouble getting it to workHe also said there was some rust in the heat exchanger which may be from a crackSo we decided we'd wait until March and have someone look at replacing the thing as we were just about to dive into some other renovations and didn't need to deal with it right awayAround Feb we discovered it was under warranty only after receiving a warranty renewal invoice from fidelity(We are new at this home ownership thing) So we called them and had them send someone to look at itUnfortunately we'd forgotten during the renovations our gas line had been capped after the renovation company accidentally cut into it, which wasn't a huge deal at the time because nothing in our has other than the furnace uses gasSo the tech comes out and tells us a few things; first the unit is undersized for the homeSecond, he
I made a original service request on 05/04/(work order# ***) to repair water leak from A/C central machineFidelity sent a contractor (*** ***) to repair and the comtractor gave me a report after work doneI paid $as co-paymentAfter few days I found still water is leakingI made a service re-call on 05/22/(work order#***) for the same same water leak problem within a monthFidelity sent the same contractor (*** ***) to repair and the contractor gave me a report with $charge after work doneAfter few days I found still water is leakingI made a 2nd service re-call on 06/17/(work order#***) for the same same water leak problem within a monthFidelity sent the same contractor (*** ***) to repair and the contractor gave me a report indicating water leak as problem, what fixed and $charge after work doneFidelity now changed the 2nd servive recall as new service and charging me $and don't want to correct it to waive the charge and ignorin
Worst customer service I've experienced in my entire life They require you to pay a $service fee each time you request a technician, but they don't diagnose anything so you either pay it again the next time it breaks or you pay out of pocket to have it fixed by a 3rd party You can't trust anything they say...we were told they would give us a second opinion at no cost and then sent us a $bill and called it a "labor charge" We paid over $in service fees for them to never fix anything, huge waste of money AFTER already paying your annual contract fee! DO NOT USE THEM!
We had an emergency situation on a Saturday with an extensive leak with the faucet filler to our poolWe have been with Fidelity since when purchasing our home paying our yearly contract fee and service fees promptlyThey left us holding the bag on this one - from the initial phone to their agent who placed the dispatch call on hold, to obtaining an out of network plumber on a Saturday as this was an emergency, to filling out all the extensive paperwork, to several follow up calls to Fidelity to receiving a generitic letter from Fidelity - to even offering to pay half of the $which we paid for the out of network company, to all the necessary paperwork and even sending a *** package to Fidelity with all the pertinent information - to date we have not even had a replyThey never answer the phone, they tell me all the managers are in a meeting and all emails and paperwork go answeredI have had two conversations with a supervisor *** who has done her best..I must say th
AVOID THIS COMPANY!!! Do not use their "services" whatsoeverMy girlfriend and I purchased a home and the former owner purchased this warranty to cover the furnace, air conditioner, and water heater which range in ageTwo days after moving in the furnace broke downI called the warranty company and got the process going which was made much harder than it should've beenThey required to talk to the technician about repairs which would've been fine had I not been on hold for minutes which the tech couldn't stay for ultimately resulting in a giant waste of time and unneeded frustrationA degree week later with a week old infant in the house I finally got the tech to the house and a person on the phone at the same time which they ultimately denied my claim because the furnace was "old" despite the fact that the contract doesn't say that absolutely anywhereSince I have to replace the furnace and the warranty is suppose to cover it I begin the process of getting transferred for hours to this person or that that couldn't help us but could transfer us to someone who could (they couldn't and transferred us) which was a giant loop of being on hold for an automated menu that literally only gives you options to get someone who can't help you and transfers you to the menuThe furnace aside, the transfer/hold issue is one of the most infuriating processes I've ever been through in my entire adult lifeTo top it off I asked for a refund (another giant loop of transfers) which they then insist on taking out $for "admin fees" which is ridiculous considering I'm not charging them for all the work I missed not is the technician charging them for the 2-hours he was nice enough to waive to get the work through the warrantyThey transferred me again and again until I finally got one person who helped me and made it seem as though everyone else was purely trying to discourage me so I would just go awayOne "supervisor" I got literally talked over me the entire time which led me to tell them I'd review them on Revdex.com and she laughed about it then transferred meLong story short, this company jerked me around for a week to ultimately deny my claim all the while I have a week old infant in a cold houseIf you plan on purchasing a warranty from these people, DONT!!! Just take $out of your account and burn itYou'll get more heat from that then you'll get from them actually fixing your furnace
Hello, I would like to complain to a service provided by the insurance company Fidelity National Home WarrantyWe have a contract which covers home appliancesOur refrigerator broke down on 4/29/17, and we requested a service on 5/1/from the insurance companyThe first service appointment was scheduled on 5/2/from to 6pm by Repair companyThe technician came about 7pm!, checked the refrigerator and claimed that a compressor needs to be replaced (took about minutes)The appropriate parts were ordered and the second service appointment was scheduled on 5/17/from to 12pm (two weeks later!)The other technician came in-time, replaced the compressor (took about hours) and claimed that everything should workHowever when we checked the refrigerator in the evening it was not workingThe next service was requested and scheduled on 5/24/from to 12pmThe technician came in-time and claimed that an evaporator is broken (took about hour)The parts were ordere
I bought home warranty coverage last year and for past few months I am having issues with my electrical panelThere is partial power outage in my house and it is intermittentIn past, every time home warranty send people to take a look at the issue, they said there is no issueFinally on march 7th the main breaker burnt and they replaced just the breaker but main bus bar got damaged and show signs of overheatingSan Jose city inspector came and he wrote in his report that either they replace the panel or get it tested by San Jose city approved testing agencyFidelity is not willing to perform any of those and just verbally saying that the panel is working fineI have permit open and Fidelity is just trying to save money by not fixing what San Jose city inspector has asked to do