I had filed a complaint *** with Revdex.com but the response received from the business was not satisfactoryI had to be out of town unfortunately and could not respond back to Revdex.com complaint within the time period due to which the complaint was closed
The response received states that the service fee applies even if the warranty does not cover the repairOur contract did not have coverage for solar panelsWe however confirmed with the service rep regarding the repair and that it only involved fixing a pipe and was not on the solar or in the roofAfter initial assessment and discussions, the service was requestedWe do feel that the contract terms was misused and exploited by requesting a service for an ambiguous repair issue
Fidelity National Home Warranty has the worst customer service I am currently on the phone waiting an answer and it has been over an hour They have not problem taking your service charge but not responding if the issue is not fixed I have been with this company for years and the customer service has declined every year and is currently at an all time low I have called in times the last week and minimum hold time was minutes
I was charged twice for once service call in June I initially paid FNHW directly over the phone when scheduling the call, then the technician charged me again when he was onsite I have been requesting a refund of the overpayment since early July It is now at the end of Aug I have called the customer service line numerous times, left several voicemails, and sent several emails in this time span Their response rate is disappointingly low One phone call that I was unable to answer; I called back in less than mins and sent to voicemail repeatedlyOne email response saying they are looking into it, but nothing since
This was hands down the worst business service I have ever experiencedCustomer service was atrociously frustrating, their technicians were incompetent, the repairs preformed were sub-standard (and downright dangerous!) and their overall business practices were nothing short of deceptiveWe had three basic issues with my home that were covered under our warranty with Fidelity - a main service shut off valve that needed to be replaced, a leak in the basement ceiling, and not enough hot water for two people to shower at the same timeWe called and our first encounter with them was greatThey were responsive and said they would send a tech out the next day to assess the situation and see what would be needed to make the repairsIt was downhill from thereThe tech they sent advised us that we needed a new water heater, but couldn't determine the source of the other leakHe also said that they could replace the main service valve if water service was shut off to the property, and then tried to upsell me to install a PRV (an $part that he quoted me $to install.) When I asked him what he thought the leak in the basement ceiling could be, he advised me to cut the section of pipe out that appeared to be leaking because "you probably don't need it." The pipe in question was the fresh water supply line to my master bath toiletI was not impressedRight about then is where I should have told them to get out of my house, but figured we’d ultimately save money having them replace the water heater and main service valve (since I could then work on the plumbing myself once it was replaced.)
After informing him that we’d only like them to address the water heater and main shutoff valve replacement, the tech said he'd have to get a master plumber out to do the actual repairs and guaranteed us $out of pocket costs to do bothWe agreed and he left after saying that "he'll call [Fidelity] and get them to schedule a tech to do the workAlmost a week passed with no word from the companyI called to follow up and the rep on the line said they "had no record of speaking with us before." I ended up having to call the tech's personal cell phone (which he had given to me in case of emergency because of the leak) to get him to fill the customer service rep in and confirm the price we agreed uponAll this while trying to hold down my to So, after another day of back and forth on the phone, I confirmed the price guarantee with customer service and scheduled an appointment for the master plumber to come out and make the repairsThe master plumber arrived on time the morning of the scheduled repair and proceeded to tear the old water heater outOnly AFTER the old water heater was removed did he inform me that it would cost $to make the repairsI explained to him that they had already sent a tech out to quote us a price and we had agreed to $His response was to “call the company.”
So here we are, without running water, and now the company decides to tell us that costs have increased beyond the agreed upon priceI felt like nothing short of extortionI spent over two hours on the phone with several customer service reps, getting bounced around and put on hold for extended periods of time (over min at one point) only to be told that our only options were to pay the $or have the tech put the old water heater back in I refused saying that the agreed upon price was all that I'd payThey would not budgeIt wasn’t until after I told them that I would be filing a formal complaint with the Revdex.com and refused payment (which I will definitely be doing) that they decided that they might be able to come down on the price to $or give us a $check to have the repairs performed by another plumberThis was absolutely ridiculous, as this would leave us with no running water and hundreds of dollars out of pocketAt this point I just wanted them out of my house and needed running waterI told them to just do the repair and get outThe plumber proceeded to install the hot water heater and main shutoff valve but couldn't finish the job before having to leave to go to a “higher priority appointment” per his dispatcherTheir advice was to turn the water on to the property and check for leaks and call them if there were any that we noticedSo now we are $over agreed upon price, with no working hot water and the plumber simply leavesI turned on the main so we could have running water for the night and every single one of the connections he made was leaking steadily - all of the connections were only hand tight! Upon closer inspection, I noticed he left the gas valve COMPLETELY OPEN (with no pilot light on) right next to our furnaceHad I not checked and the furnace turned on over night, he could have killed my entire familyI ended up stopping the leaks myselfI called the company again that night to tell them that I would not be paying for the service and their response was that “legally I am liable to pay.” After all that, they had the sand to threaten legal action to collect paymentTo say that I am unsatisfied is an understatementTake whatever money you are considering spending on a home warranty though this company and invest it in something useful – like a Faberge egg or North Korean currencyTo date I have received no response from the company
My home purchase came with a home warranty contractWe made our first service request for an electrical issue in our family roomThe contractor came out at the very last minute of our appointment window on Friday, Sept 2nd., He came in, did not do any testing or look closely at anything and said that our electrical outlets needed to be replacedHe leftNo work was done, no visual inspection, no paperwork, no business cardNothingFast forward to Friday, Sept 9thWe did not hear back from the companyI called and left a voicemail on Friday between and 4pmI called the home warranty company on friday, Spet at 9:48pm to cancel the service requestNo work was completedWe have not received any communication on the statusI was informed that we would still owe the service contract feeI contested thisThe rep said parts were orderedHowever, we were never updated to the statusOur call log shows no calls inbound on Sept 5thI requested to cancel the contract and refund
I submitted a claim for a plumbing issue because I had a warranty through FNHWEssentially, the tub stopper had broken off and I wanted to get it replacedI submitted a claim online and FHNW assigned the claim to *** *** *** came out and stated that they could not fix the tub stopperIndeed, the person from *** *** was so bad at his job that he didn't even know how to find the correct make and model of the tub (hint - it was underneath the tub)Before we called *** ***, our tub drained fineAfter *** *** left, our tub would not drain and the bath was unusableWe called *** *** back to fix the drain they stopped up; they returned and told us that they did not have the right tools to fix the drain they stopped up, so *** *** contacted FHNW and transferred the matter to another plumbing serviceThis other plumbing service called me and left a message, which I returned the same dayThey did not call me back for approximately five days after t
I initiated a no heat service call with this company in mid SeptemberInitially they were unable to provide a competent service companyWe went for several weeks before a company finally showed up and condemned the unitFidelity requested paperwork that was provided immediatelyWe were told that someone would be in touch with no responseWe went without heat for over daysTo date we have had the furnace replaced out of pocket and have yet to hear back from FidelityTerrible customer service leaving our family with no heat for that long and still not acknowledged the claim
To whom it may concernEVEN THOUGH AFTER READING THE FINE PRINT in this company’s contract (I have been a Fidelity National customer for years), I find it very unacceptable that because I sold my home to move closer to my daughter, any service calls I placed during the last year are not covered(!!!!), plus I am charged a $** cancellation feeThis is very unfair and misleading coverage and if there is anyone out there who can guide me as to how to get back the $*** they are refusing to reimburse for my Aug service call (beyond the $*** I already paid as owner of the property), I would deeply appreciate your helpI will never pay for their services again, and advise others not to
On May our upstairs ton split system Bryant AC was not coolingWe called for service and the Technician who came out stated that a filter dryer was not installed therefore they denied the claimI showed them that the manufactures installation manual lists a filter dryer as a recommended and not a required partAfter multiple service calls over a 1/month period (at least 6) from companies sent by FNHW and myself it was determined that the TXV valve was defective and needed to be replacedFNHW agreed to the repair and set up the repair with ** *** *** *** which is one of their vendorsThe technician said he had the wrong part and needed to return later that dayI received notice later that the TXV valve would not be replaced because the coil would also have to be replacedSince the coil would have to be replaced the Condenser unit would have to be replaced but since it was not defective but a rather a compatibility issue I would be responsible to replace the Conden
I purchased my home on June 29th of this yearAlong with the home we purchased a home warranty for the ac heating and cooling unitWe completed inspection on the ac with a licensed contractor on 06/13/17, he stated everything was in good working orderOn July 10th or ac unit stopped working properly and called it in to fidelityThey sent out a contractor and said something was unplugged, plugged it in, went on his wayCalled them back a few days later due to the same issues as before and this time he said it had to be replaced due to the age of the acSend it back to fidelity for approvalToday is 08/28/17, I have been getting the run around ever sinceThey cannot give me a straight answer anytime I callOne person tells me he's working on thework order, call back a few days later and they tell me it's been deniedCall back a few days later they tell me it's pendingI'm in Bakersfield, caOur temp are reaching degreesI just want my ac fixedPlease
On August 31, Fidelity National Home Warranty notified me that they were sending to my home *** *** *** regarding the issue of water leaking in my wallsThis was the second time this plumbing company had come to my home about this issueI moved in to my home in January and immediately called them when I noticed the issue*** *** *** came out and "fixed" the problem by tightening the hoses, etcWhen they came out again, I reminded them that the last time they were at my house they would have to look inside the wall to find the issue if their last visit did not fix the problemThis time they said it was my washerI called Fidelity National back again when the problem was still happening and requested a different plumber to find the issue*** *** *** came out on 9/6/and they found that my washer was draining into the wall and the pipe was not sufficient to handle the waterHe admitted he did not know how to fix it and said he would get a rep
As a realtor for years and being on the other side of a transaction (I am retired and recently purchased a home.) as a buyer with the seller providing a home warranty, I am highly unsatisfied with this particular home warranty I have never used this home warranty provider and am exceedingly happy none of my clients did in the past I will strongly suggest that no one does in the future either and plan on telling my agent as well I hope that since I have owned my home for under a couple of months that I might switch to a more reputable home warranty provider Headed to social media and Facebook I give you negative stars
I placed a service call for warranty work but advised by the repair man that it will not be covered under warranty after allStill paid service feeOn 03-31-our garage door broke and we called fidelity for warranty repairThe repair guy came out and said the issue was not covered under warrantyAlright, so we paid him fix it regardless because its brokennext We called Fidelity to get a refund for the $service fee because it wasn't a warranty item and was advised they would not refund because the repair guy made location and assessed the issue alreadyThe service rep said to refer to the warranty document (we were never given) where it "clearly" states no refunds if a repair guy makes location and assesses the issueHowever, the only document we received from fidelity was a list of covered items but nothing about "no refunds if the repair guy says its not covered under warranty"We would have made a better informed decision on the use of our warranty service had we known
I closed on my home September and a home warranty in the amount of $*** was funded at closingOn 9/we had to call the warranty company due to AC problems at the houseThe warranty company sent a AC contractor to repair itI paid the $** fee and he "repaired" the unitTwo and a half to three weeks later the AC was not working properly again, we could not get it to turn off to utilize the heatI called back and they wanted to charge me $** again for the sane company to come back and look at it againI had to escalate to a supervisor to dispute that feeThe supervisor then advised I should not hAve to pay $** again because it was less than daysHe arranged to have the contractor come backThe contractor text me the next morning and asked if he could come mid dayI told him no, I would be home at He said it had to be before that daySo I then asked what was his next available he told me anytime the remainder of the weekI offered two different days both at
I have been trying to get a new microwave for a monthTheir lack of responsiveness is ridiculousToday I finally got a hold of somebody and they will replace it BUT with a much cheaper brand than what I haveThey will not match the color to the other appliances and will not cover the trim that is required to install the replacement microwaveI have already paid $dollars for a guy to come out and literally take minutes to say "yea you need a new microwave"So, $plus $for trim, and the $600/year I pay for coverage and they will only cover $of my $microwave? What are they going to do if my AC goes out? Replace it with a fan? This is a waste of money and time
I previously filed a complaint with Revdex.com against Fidelity National Home Warranty and Revdex.com closed the complaint stating they believe Fidelity's answer to me was satisfactoryFidelity just simply referred me back to the contract which I did not have a problem withI feel, as a consumer, I was not given satisfactory customer service from FidelityI never received a phone call (as I was told I would) from any representative during the two months this issue was going onI received four letters referring me back to my contract and one letter stating they were not able to complete my request (which they did and I am not sure why I received that specific letter)My problem that has not been resolved (which could have if I would have received one phone call from Fidelity) is for my garbage disposal to be repairedThe plumbing company supposedly made a claim (June 2018), but I have yet to have this repair completedI made several attempts to check the status of this request and on two occas
Was given the total run around on a claimFiled and followed all the steps required by the rep only to be told we missed a step at the beginning and the claim was deniedI fill like this company will find any way to get out of paying claims by finding loopholesThe hold time was ridiculous and along with the terrible wait music I feel this is another way to deter customers from proceedingIf I had gotten the authorization code that I thought we did have due to the fact of the rep telling us to proceed and send in a paid invoice and check which we didI feel like we deserve to get paid for this claim especially since it seems the fault is on the rep sideHere is the timelineDate Comment 6/4/Called and submitted Warranty request for Pool/spa equipment general and pool/spa filter 6/7/Was informed that they had no providers in our area for the requestWas informed that I was able to set up my own contractorI signed and submitted the form for "out of network service pro
I got a home warranty from FNHW when I purchased my home at the beginning of JulyShortly after moving in, around mid-July, I reported a problem with my appliance which is covered under warrantyFNHW has still not made the repair after over monthsEven if FNHW does make the repair it will not be in any way timelyBeing without the appliance has been a significant problem in the householdMost people would find it hard to last more than a week without a dishwasher and would just end up paying out of pocket for a new oneI can imagine that FNHW makes a bigger profit when it makes their customer wait for the repair so long that the customer ends up replacing the appliance and FNHW therefore doesn't have to do any repairI would like a refund so I can get the repair or replacement done right away
After my AC was blowing out hot air, I contacted FNHW and they sent out a technician from a local company here in Bakersfield, CAUpon arrival, the technician was unprofessional! When he saw the AC unit out back he immediately asked when it was serviced last because if it had not been serviced, his report could ultimately have the claim deniedHe proceeded to wash down the unit (there was visible oil on the concrete slab the unit was on, which was a sign the compressor was out!) and say the ring was due to the waterHe changed out the motor to the fan, which he stated had not been diagnosed as the issue, and continued to switch out the capacitor and add sealant and coolantThe air was blowing cool once again and ended up going out a day laterHe was called back out and the 2nd visit was worst than the first! He was late and ultimately admitted to the burned out compressorAfter he left I called FNHW and advised them of his diagnosis and requested they expedite the repairs, as it has been plus and this was going on a week with no ACThey indicated (authorization) that the claim was denied because the technician said it was the condenser coils being wet by the sprinklerMind you, this is after an hour wait holding for them to answer at FNHWAfter an hour explaining the situation and how the tech had lied in his report, I was told I could seek out another technician for a 2nd opinionI opted to find one and his report confirmed that the compressor was burned out and the negligence from the first technician led to my circuit board burning out in my furnace due to failure to shut the breaker offI was told that they would file my complaint against the technician for his unprofessional demeanor, as well as listed several options to proceed with the new techLong story short, they tried to send out another tech for a 3rd opinion and avoided sticking to their original offerI have never been strung along when specifics of a contract show that they were in the wrong*** *** ** *** *** *** *** * *** *** *** *** *** *** ** ** *** *** *** *** *** *** Unbelievable! I am beyond disappointed in how there is poor customer service and unprofessional staff
Water heater pilot light is turning off in the atticPlumber came to look and said they need to bring the water heater up to codeI have enhanced coverage which includes (Improper Installations, Repairs or Modifications: FNHW will repair or replace a system or appliance that has failed due to improper installation, repair or modificationIf the improper installation, repair or modification violates a code requirement, the $*** Code Violation aggregate applies as stated)The plumber has stated to fix the water heater it will cost *** total and $** of that is to repair the platformThe rest of the $*** is to drain/fill/turn on the water heaterFidelity needs to authorize *** *** *** to complete the $*** labor charge to drain/fill/turn on the water heaterI have paid additional for enhanced plan which includes comprehensive coverage for Improper Installations, Repairs or Modifications: FNHW will repair or replace a system or appliance that has failed due to improper ins
I had filed a complaint *** with Revdex.com but the response received from the business was not satisfactoryI had to be out of town unfortunately and could not respond back to Revdex.com complaint within the time period due to which the complaint was closed
The response received states that the service fee applies even if the warranty does not cover the repairOur contract did not have coverage for solar panelsWe however confirmed with the service rep regarding the repair and that it only involved fixing a pipe and was not on the solar or in the roofAfter initial assessment and discussions, the service was requestedWe do feel that the contract terms was misused and exploited by requesting a service for an ambiguous repair issue
Fidelity National Home Warranty has the worst customer service I am currently on the phone waiting an answer and it has been over an hour They have not problem taking your service charge but not responding if the issue is not fixed I have been with this company for years and the customer service has declined every year and is currently at an all time low I have called in times the last week and minimum hold time was minutes
I was charged twice for once service call in June I initially paid FNHW directly over the phone when scheduling the call, then the technician charged me again when he was onsite I have been requesting a refund of the overpayment since early July It is now at the end of Aug I have called the customer service line numerous times, left several voicemails, and sent several emails in this time span Their response rate is disappointingly low One phone call that I was unable to answer; I called back in less than mins and sent to voicemail repeatedlyOne email response saying they are looking into it, but nothing since
This was hands down the worst business service I have ever experiencedCustomer service was atrociously frustrating, their technicians were incompetent, the repairs preformed were sub-standard (and downright dangerous!) and their overall business practices were nothing short of deceptiveWe had three basic issues with my home that were covered under our warranty with Fidelity - a main service shut off valve that needed to be replaced, a leak in the basement ceiling, and not enough hot water for two people to shower at the same timeWe called and our first encounter with them was greatThey were responsive and said they would send a tech out the next day to assess the situation and see what would be needed to make the repairsIt was downhill from thereThe tech they sent advised us that we needed a new water heater, but couldn't determine the source of the other leakHe also said that they could replace the main service valve if water service was shut off to the property, and then tried to upsell me to install a PRV (an $part that he quoted me $to install.) When I asked him what he thought the leak in the basement ceiling could be, he advised me to cut the section of pipe out that appeared to be leaking because "you probably don't need it." The pipe in question was the fresh water supply line to my master bath toiletI was not impressedRight about then is where I should have told them to get out of my house, but figured we’d ultimately save money having them replace the water heater and main service valve (since I could then work on the plumbing myself once it was replaced.)
After informing him that we’d only like them to address the water heater and main shutoff valve replacement, the tech said he'd have to get a master plumber out to do the actual repairs and guaranteed us $out of pocket costs to do bothWe agreed and he left after saying that "he'll call [Fidelity] and get them to schedule a tech to do the workAlmost a week passed with no word from the companyI called to follow up and the rep on the line said they "had no record of speaking with us before." I ended up having to call the tech's personal cell phone (which he had given to me in case of emergency because of the leak) to get him to fill the customer service rep in and confirm the price we agreed uponAll this while trying to hold down my to So, after another day of back and forth on the phone, I confirmed the price guarantee with customer service and scheduled an appointment for the master plumber to come out and make the repairsThe master plumber arrived on time the morning of the scheduled repair and proceeded to tear the old water heater outOnly AFTER the old water heater was removed did he inform me that it would cost $to make the repairsI explained to him that they had already sent a tech out to quote us a price and we had agreed to $His response was to “call the company.”
So here we are, without running water, and now the company decides to tell us that costs have increased beyond the agreed upon priceI felt like nothing short of extortionI spent over two hours on the phone with several customer service reps, getting bounced around and put on hold for extended periods of time (over min at one point) only to be told that our only options were to pay the $or have the tech put the old water heater back in I refused saying that the agreed upon price was all that I'd payThey would not budgeIt wasn’t until after I told them that I would be filing a formal complaint with the Revdex.com and refused payment (which I will definitely be doing) that they decided that they might be able to come down on the price to $or give us a $check to have the repairs performed by another plumberThis was absolutely ridiculous, as this would leave us with no running water and hundreds of dollars out of pocketAt this point I just wanted them out of my house and needed running waterI told them to just do the repair and get outThe plumber proceeded to install the hot water heater and main shutoff valve but couldn't finish the job before having to leave to go to a “higher priority appointment” per his dispatcherTheir advice was to turn the water on to the property and check for leaks and call them if there were any that we noticedSo now we are $over agreed upon price, with no working hot water and the plumber simply leavesI turned on the main so we could have running water for the night and every single one of the connections he made was leaking steadily - all of the connections were only hand tight! Upon closer inspection, I noticed he left the gas valve COMPLETELY OPEN (with no pilot light on) right next to our furnaceHad I not checked and the furnace turned on over night, he could have killed my entire familyI ended up stopping the leaks myselfI called the company again that night to tell them that I would not be paying for the service and their response was that “legally I am liable to pay.” After all that, they had the sand to threaten legal action to collect paymentTo say that I am unsatisfied is an understatementTake whatever money you are considering spending on a home warranty though this company and invest it in something useful – like a Faberge egg or North Korean currencyTo date I have received no response from the company
My home purchase came with a home warranty contractWe made our first service request for an electrical issue in our family roomThe contractor came out at the very last minute of our appointment window on Friday, Sept 2nd., He came in, did not do any testing or look closely at anything and said that our electrical outlets needed to be replacedHe leftNo work was done, no visual inspection, no paperwork, no business cardNothingFast forward to Friday, Sept 9thWe did not hear back from the companyI called and left a voicemail on Friday between and 4pmI called the home warranty company on friday, Spet at 9:48pm to cancel the service requestNo work was completedWe have not received any communication on the statusI was informed that we would still owe the service contract feeI contested thisThe rep said parts were orderedHowever, we were never updated to the statusOur call log shows no calls inbound on Sept 5thI requested to cancel the contract and refund
I submitted a claim for a plumbing issue because I had a warranty through FNHWEssentially, the tub stopper had broken off and I wanted to get it replacedI submitted a claim online and FHNW assigned the claim to *** *** *** came out and stated that they could not fix the tub stopperIndeed, the person from *** *** was so bad at his job that he didn't even know how to find the correct make and model of the tub (hint - it was underneath the tub)Before we called *** ***, our tub drained fineAfter *** *** left, our tub would not drain and the bath was unusableWe called *** *** back to fix the drain they stopped up; they returned and told us that they did not have the right tools to fix the drain they stopped up, so *** *** contacted FHNW and transferred the matter to another plumbing serviceThis other plumbing service called me and left a message, which I returned the same dayThey did not call me back for approximately five days after t
I initiated a no heat service call with this company in mid SeptemberInitially they were unable to provide a competent service companyWe went for several weeks before a company finally showed up and condemned the unitFidelity requested paperwork that was provided immediatelyWe were told that someone would be in touch with no responseWe went without heat for over daysTo date we have had the furnace replaced out of pocket and have yet to hear back from FidelityTerrible customer service leaving our family with no heat for that long and still not acknowledged the claim
To whom it may concernEVEN THOUGH AFTER READING THE FINE PRINT in this company’s contract (I have been a Fidelity National customer for years), I find it very unacceptable that because I sold my home to move closer to my daughter, any service calls I placed during the last year are not covered(!!!!), plus I am charged a $** cancellation feeThis is very unfair and misleading coverage and if there is anyone out there who can guide me as to how to get back the $*** they are refusing to reimburse for my Aug service call (beyond the $*** I already paid as owner of the property), I would deeply appreciate your helpI will never pay for their services again, and advise others not to
On May our upstairs ton split system Bryant AC was not coolingWe called for service and the Technician who came out stated that a filter dryer was not installed therefore they denied the claimI showed them that the manufactures installation manual lists a filter dryer as a recommended and not a required partAfter multiple service calls over a 1/month period (at least 6) from companies sent by FNHW and myself it was determined that the TXV valve was defective and needed to be replacedFNHW agreed to the repair and set up the repair with ** *** *** *** which is one of their vendorsThe technician said he had the wrong part and needed to return later that dayI received notice later that the TXV valve would not be replaced because the coil would also have to be replacedSince the coil would have to be replaced the Condenser unit would have to be replaced but since it was not defective but a rather a compatibility issue I would be responsible to replace the Conden
I purchased my home on June 29th of this yearAlong with the home we purchased a home warranty for the ac heating and cooling unitWe completed inspection on the ac with a licensed contractor on 06/13/17, he stated everything was in good working orderOn July 10th or ac unit stopped working properly and called it in to fidelityThey sent out a contractor and said something was unplugged, plugged it in, went on his wayCalled them back a few days later due to the same issues as before and this time he said it had to be replaced due to the age of the acSend it back to fidelity for approvalToday is 08/28/17, I have been getting the run around ever sinceThey cannot give me a straight answer anytime I callOne person tells me he's working on thework order, call back a few days later and they tell me it's been deniedCall back a few days later they tell me it's pendingI'm in Bakersfield, caOur temp are reaching degreesI just want my ac fixedPlease
On August 31, Fidelity National Home Warranty notified me that they were sending to my home *** *** *** regarding the issue of water leaking in my wallsThis was the second time this plumbing company had come to my home about this issueI moved in to my home in January and immediately called them when I noticed the issue*** *** *** came out and "fixed" the problem by tightening the hoses, etcWhen they came out again, I reminded them that the last time they were at my house they would have to look inside the wall to find the issue if their last visit did not fix the problemThis time they said it was my washerI called Fidelity National back again when the problem was still happening and requested a different plumber to find the issue*** *** *** came out on 9/6/and they found that my washer was draining into the wall and the pipe was not sufficient to handle the waterHe admitted he did not know how to fix it and said he would get a rep
As a realtor for years and being on the other side of a transaction (I am retired and recently purchased a home.) as a buyer with the seller providing a home warranty, I am highly unsatisfied with this particular home warranty I have never used this home warranty provider and am exceedingly happy none of my clients did in the past I will strongly suggest that no one does in the future either and plan on telling my agent as well I hope that since I have owned my home for under a couple of months that I might switch to a more reputable home warranty provider Headed to social media and Facebook I give you negative stars
I placed a service call for warranty work but advised by the repair man that it will not be covered under warranty after allStill paid service feeOn 03-31-our garage door broke and we called fidelity for warranty repairThe repair guy came out and said the issue was not covered under warrantyAlright, so we paid him fix it regardless because its brokennext We called Fidelity to get a refund for the $service fee because it wasn't a warranty item and was advised they would not refund because the repair guy made location and assessed the issue alreadyThe service rep said to refer to the warranty document (we were never given) where it "clearly" states no refunds if a repair guy makes location and assesses the issueHowever, the only document we received from fidelity was a list of covered items but nothing about "no refunds if the repair guy says its not covered under warranty"We would have made a better informed decision on the use of our warranty service had we known
I closed on my home September and a home warranty in the amount of $*** was funded at closingOn 9/we had to call the warranty company due to AC problems at the houseThe warranty company sent a AC contractor to repair itI paid the $** fee and he "repaired" the unitTwo and a half to three weeks later the AC was not working properly again, we could not get it to turn off to utilize the heatI called back and they wanted to charge me $** again for the sane company to come back and look at it againI had to escalate to a supervisor to dispute that feeThe supervisor then advised I should not hAve to pay $** again because it was less than daysHe arranged to have the contractor come backThe contractor text me the next morning and asked if he could come mid dayI told him no, I would be home at He said it had to be before that daySo I then asked what was his next available he told me anytime the remainder of the weekI offered two different days both at
I have been trying to get a new microwave for a monthTheir lack of responsiveness is ridiculousToday I finally got a hold of somebody and they will replace it BUT with a much cheaper brand than what I haveThey will not match the color to the other appliances and will not cover the trim that is required to install the replacement microwaveI have already paid $dollars for a guy to come out and literally take minutes to say "yea you need a new microwave"So, $plus $for trim, and the $600/year I pay for coverage and they will only cover $of my $microwave? What are they going to do if my AC goes out? Replace it with a fan? This is a waste of money and time
I previously filed a complaint with Revdex.com against Fidelity National Home Warranty and Revdex.com closed the complaint stating they believe Fidelity's answer to me was satisfactoryFidelity just simply referred me back to the contract which I did not have a problem withI feel, as a consumer, I was not given satisfactory customer service from FidelityI never received a phone call (as I was told I would) from any representative during the two months this issue was going onI received four letters referring me back to my contract and one letter stating they were not able to complete my request (which they did and I am not sure why I received that specific letter)My problem that has not been resolved (which could have if I would have received one phone call from Fidelity) is for my garbage disposal to be repairedThe plumbing company supposedly made a claim (June 2018), but I have yet to have this repair completedI made several attempts to check the status of this request and on two occas
Was given the total run around on a claimFiled and followed all the steps required by the rep only to be told we missed a step at the beginning and the claim was deniedI fill like this company will find any way to get out of paying claims by finding loopholesThe hold time was ridiculous and along with the terrible wait music I feel this is another way to deter customers from proceedingIf I had gotten the authorization code that I thought we did have due to the fact of the rep telling us to proceed and send in a paid invoice and check which we didI feel like we deserve to get paid for this claim especially since it seems the fault is on the rep sideHere is the timelineDate Comment 6/4/Called and submitted Warranty request for Pool/spa equipment general and pool/spa filter 6/7/Was informed that they had no providers in our area for the requestWas informed that I was able to set up my own contractorI signed and submitted the form for "out of network service pro
I got a home warranty from FNHW when I purchased my home at the beginning of JulyShortly after moving in, around mid-July, I reported a problem with my appliance which is covered under warrantyFNHW has still not made the repair after over monthsEven if FNHW does make the repair it will not be in any way timelyBeing without the appliance has been a significant problem in the householdMost people would find it hard to last more than a week without a dishwasher and would just end up paying out of pocket for a new oneI can imagine that FNHW makes a bigger profit when it makes their customer wait for the repair so long that the customer ends up replacing the appliance and FNHW therefore doesn't have to do any repairI would like a refund so I can get the repair or replacement done right away
After my AC was blowing out hot air, I contacted FNHW and they sent out a technician from a local company here in Bakersfield, CAUpon arrival, the technician was unprofessional! When he saw the AC unit out back he immediately asked when it was serviced last because if it had not been serviced, his report could ultimately have the claim deniedHe proceeded to wash down the unit (there was visible oil on the concrete slab the unit was on, which was a sign the compressor was out!) and say the ring was due to the waterHe changed out the motor to the fan, which he stated had not been diagnosed as the issue, and continued to switch out the capacitor and add sealant and coolantThe air was blowing cool once again and ended up going out a day laterHe was called back out and the 2nd visit was worst than the first! He was late and ultimately admitted to the burned out compressorAfter he left I called FNHW and advised them of his diagnosis and requested they expedite the repairs, as it has been plus and this was going on a week with no ACThey indicated (authorization) that the claim was denied because the technician said it was the condenser coils being wet by the sprinklerMind you, this is after an hour wait holding for them to answer at FNHWAfter an hour explaining the situation and how the tech had lied in his report, I was told I could seek out another technician for a 2nd opinionI opted to find one and his report confirmed that the compressor was burned out and the negligence from the first technician led to my circuit board burning out in my furnace due to failure to shut the breaker offI was told that they would file my complaint against the technician for his unprofessional demeanor, as well as listed several options to proceed with the new techLong story short, they tried to send out another tech for a 3rd opinion and avoided sticking to their original offerI have never been strung along when specifics of a contract show that they were in the wrong*** *** ** *** *** *** *** * *** *** *** *** *** *** ** ** *** *** *** *** *** *** Unbelievable! I am beyond disappointed in how there is poor customer service and unprofessional staff
Water heater pilot light is turning off in the atticPlumber came to look and said they need to bring the water heater up to codeI have enhanced coverage which includes (Improper Installations, Repairs or Modifications: FNHW will repair or replace a system or appliance that has failed due to improper installation, repair or modificationIf the improper installation, repair or modification violates a code requirement, the $*** Code Violation aggregate applies as stated)The plumber has stated to fix the water heater it will cost *** total and $** of that is to repair the platformThe rest of the $*** is to drain/fill/turn on the water heaterFidelity needs to authorize *** *** *** to complete the $*** labor charge to drain/fill/turn on the water heaterI have paid additional for enhanced plan which includes comprehensive coverage for Improper Installations, Repairs or Modifications: FNHW will repair or replace a system or appliance that has failed due to improper ins