Place a request for fixing one of the cooktop burnerIt took more than weeks before they send a person to fix itThe person they sent was in-efficient and left the place leaving all other burners brokenTried calling Fidelity but they turned down me, mentioning they cannot do anythingWill get back once we get a reportI am not renewing the contract with this company anymore
In Nov *** *** was sent to fix my ice makerThey came out times between November and January and never fixed the problemWe were billed $** for this serviceWe contacted Fidelity and told them the we still had the same problemThis time they sent out *** *** insteadAnytime immediately identified the problem and fixed itI then received another $** chargeFidelity should have let me know they were going to charge me additional fees for the same work
I was having plumbing issues at a duplex that I have two tenants residingEach tenant had their toilets back-up, with raw sewage sitting in their toiletsThey were unable to use their toilets, sinks, and showersI called Fidelity to get a plumber out to the property to resolve the issueThe first plumber they sent handed me a bladder to connect to a hose and actually had me try to blow through the main lineIt didn't workHe said he would recommend hydro-jetting the line to FidelityHe made the recommendation and Fidelity sent out another plumber to hydro-jett the main lineHowever, the plumber who showed up didn't actually have a hydro-jettInstead he brought a power washer and attempted to blow through the blockageIt didn't work and the tenants were still without a bathroom, sink, and showersI reported this to Fidelity and they sent out another plumber from a different company to hydro-jett the lineThis plumber actually had a hydro-jett, but didn't know how to operate
I purchased a home on 9-1-and in that purchase I also purchased the fidelity home warranty planThe next day 9-2-I arrived st the house to start the move in processThe air Conditioner was outWas not blowing coldI called fidelity and they sent an ac repairman to the house days laterHe said the ac had a huge leak and caused your Freind to leak out and overloaded the compressorHe said you need new unitsSo the next day I call them and they say this is a preexisting issue and my claim is deniedAfter that I sent them my home inspection that day the ac is working fine on 7-25-They still said it's preexisting issueWas denied repairAll I know is on final walk through the ac was working fineI mean this kind of stuff happensNo different then buying s car and ac goes out a week laterYou don't know when these issues will come aboutI want them to replace my ac and do the job they was hired to do
I, like other families, pay for home warranty coverage and have received very little in returnI places service orders in February and paid $** for each assessment which confirmed what I already knfire alarms needed to be replaced and my upstairs toilet was leakingDespite both technicians recommending replacements for both issues, nothing happenedPer the supervisor's statement, I received no service because he technician did not write in their report to the company that the service needed to be doneI am now asked to pay another $** to have another plumber tell me what I already knowI have not had a satisfactory technician result in the three years I've had this serviceIt seems Fidelity is very good at collecting the service fee but not delivering the needed serviceI now have to hire a plumber to complete the work which should have been covered by the initial request In FebruaryThis is such a ripoff and a disservice to those of us who rely on such a service to kee
I PAID OVER TO HAVE MY HOUSE COVEREDTHE TIME I NEED THEM THEY'RE NO WHERE TO BE FOUNDMY AC BROKE (ALONG WITH OTHERS) ON MONDAY 6/19/I CALLED IN AND MADE A SERVICE REQUESTTHEY MADE CONTACT WITH ME WITH A SERVICE PROVIDERMY SCHEDULED APPOINTMENT WAS ON 6/16/FROM 3-PMI WAS SCHEDULED TO WORK UNTIL 9PMI TOOK OFF OF WORK ( MIND YOU I GET PAID OVER AN HOUR) SIX HOURS BEFORE I WAS SCHEDULED OFF SO I CAN GET AC SERVICE IN MY HOUSE SINCE IT HAS BEEN DEGREES THAT WEEKI WAITED UNTIL 6:PM AND FINALLY CALLED THEIR SERVICE TECHHE ASKED ME WHO I WAS AND TOLD ME HE FORGOT ABOUT ME AND WILL BE THERE IN MINHE KNOCKED ON MY DOOR AT 7:HE PROCEEDED TO CLIMB ON MY ROOF AND WAS BACK DOWN IN MINTELLING ME HE NEEDS TO GET A WIRING DIAGRAMI TOLD HIM I COULD GET ONLINEHE THEN TOOK A PHONE CALL AND TOLD THE PERSON HE NEEDS TO PICK HIS WIFES ORDER UP IN MIN AND TAKE IT TOO HERWHEN HE GOT OFF THE PHONE HE TOLD ME THAT HE NEEDS TO GO AND DON'T KNOW
I called Fidelity national home warranty on July 20, @ around 4:30pst to file a warranty issue about my home AC not cooling my house and having kids in the house under the age of with the temperature outside being deg and it being in my house with my AC set to I let them know that it was over deg in my house and I have kids in the house and they said they would put a rush in and that they couldn't guarantee that someone would be out the same day but it not then forsure they guarantee Saturday, July 21,someone would be out to check it outI called today July 21,to see if someone was going to come out and they said that the earliest they could have someone out would be Monday July 23,
TERRIBLE CUSTOMER SERVICE
We called due to a water leak in our bedroomhours later still no sign of a plumberWe called *** again, and Oops, they put the claim on the wrong ticketsWe went from having the corner of the carpet wet, to having 3/of the carpet soaked (including the wooden furniture in the bedroom)We call Fidelity to see if they would wave the $fee or pay at least for a carpet cleaning due to their screw upTheir answer was "we apologize for the issue, but our policy state that we do not cover secondary damage"So it's ok for them to screw up for a water leak and now will cost me out of pocket moneyThanks Fidelity, but we are changing home warranty
A couple days after moving in to my new home, the garage door springs brokeI called Fidelity, set up a service request, paid my deductible and waited for a tech to come outSeveral days later a tech came out, spent 5mins there and told me he couldn't repair the spring because he doesn't know how to work on that typeLater that day I received a call from Fidelity to tell me it would be $to convert the springs to something more traditionalOr they would pay out the claim for $(subtract the $I already paid, and they were offering me $to fix it myself) I didn't accept either option and asked my agent if she could helpThe next day, while unable to answer my phone, I received missed calls and voicemails trying to arrange a follow up appointmentWhen I called the new tech, I set up another appointment, left work again to meet with the tech, only to spend another 5min discussing how he probably couldn't fix the springs, and that he would need to convert them for $I received a follcall from that tech to say that he wasn't trained on the "New" system and wouldn't be until April, so he couldn't helpAfter that, I received another call and message from Fidelity, that they couldn't find anyone to fix my door, and that I could go to the website of the door spring manufacturer and find a local technician myself, and that he/she would need to call Fidelity to get clearance to perform the work, and that I would need to get an authorization number, and that I would need to submit a form for reimbursement, and that they would only pay what they felt appropriate for the jobBasically they handed off their work to me, the clientSo I went to the website, I found a tech in less than minutes, he asked a few questions over the phone and knew exactly what kind of door I had, what type of springs I had, how it would need to be fixed, and quoted my a price of $300, and would be able to fix it the next day Why couldn't Fidelity do that? They had pictures of the door from both of the techs they sent out, and knew how to find the right person, but put the work on me to doI figure, so long as Fidelity gives me my deductible back, its worth it to just pay to have it done and tell Fidelity to go fly a kiteI have also provided all this information to my agent so that she can avoid selling this company's products to her clients in the future
In December we contacted Fidelity National Home Warranty to request a service contractor to come to our home to address a previously serviced issueFidelity contacted *** *** to handle the service call but my husband spoke with *** *** BEFORE they ever came out and the result was a conversation with Snappy about this being a previous service issue that was already covered under the product (a faucet in our kitchen sink) warranty and NO SERVICE CALL was made to our homeFidelity continues to bill us for a $** service charge despite my repeated attempts to reach them to have them correct their billing to reflect that no service call was made to our homeI have emailed as well1/16/called and left message 1/16/emailed 1/17/called and left message 2/16/called and left message 2/16/emailed I have also attempted to contact *** *** to have them contact Fidelity to let them know they never came out for a service call to our home and we should not
I have gone back and forth regarding the toilet issue on my townhome located at *** *** *** *** *** *** **The fee was withdrawn from my account but no resolutionI have called and requested a Mgr to assist in resolving the matter; however, no resolution yet
Last June tenants in our property informed us that the power was randomly going off in most areas of the house We contacted Fidelity Home Warranty but the company they sent said it was a system overload and it would not be covered It did not sound right that an overload would suddenly happen in a year old house, without any substantial change We requested immediately a second opinion and e-mailed the disagreeing findings to Fidelity Home Warranty Nobody contacted us, and every time you call them you have at least a minute wait on hold (sometime well over hour !) Early August I sent another e-mail checking on the status of our claim No response
Now, I finally decided to make the repair and will need to seek reimbursement from Fidelity Home Warranty
I called to initiate a service call on a leaking faucet on January 2ndThe faucet was leaking out of the handle; some would say a running faucetThe first availability of the plumber assigned was on the 4thAfter arrival, he reported that he would have to order parts to fix it and would be out the following dayWhen he arrived on Thursday he said he could not get the parts and would install a new faucet the following Friday, the 13thOn the 12th I called Fidelity again because the lead had now gotten worse and was causing damage under the sinkI was told by one of their representatives that it was my problem because they don't deal with secondary damageFriday the plumber arrived and installed a faucet sold exclusively at *** ***My first issue it that the faucet he removed was under warranty through *** and he could have called them to obtain partsI confirmed with the plumber that he did not attempt to obtain parts from ***My second issue is the home warranty states t
I recently acquired a new house (December 2017) and the seller of the house purchased Fidelity National Home Warranty (Fidelity) for usAfter living in the house for months the Jacuzzi in the master bedroom stopped working for usImmediately, I filed a service call with FidelityIt took Fidelity weeks to have someone come out and look at the JacuzziThe company that came out to look at the Jacuzzi told us they would get back to us within 2-daysI never heard back from the firmI called Fidelity to find out what was going onAfter a hour minute wait to talk to a representative I was told that my claim had been declined as the company felt they did not have access to the Jacuzzi to trouble shoot the problemI expressed my concerns with FidelityFidelity however was not listening to my problem and kept saying it was not a covered benefit and finally hung up on meSecond, I had another issue with my swimming pool suctionI called FidelityThey again sent out a firm c
Fixing issue that I have under warrantyThe end of February I contacted fidelity national home warranty with a claim issueOne for my furnace that was broken and one was my hot water heater that was failingThey told me on both occasion that they did not have a contractor in my area and that I needed to find my own and they would reimburse meI decided to find a contractor for the furnace and let them try and still search for someone for the hot water heaterThe company came and did some troubleshooting and ended up having to replace my furnaceNot only did I pay for it out of pocket up frontThey double charged me the 75$ service feeI paid $at the first call to the company and they took $out of the reimbursement check and still ended up paying 900$ out of pocket for the furnace on top of thatNow weeks later no call back from a manager on this issueNo call service done on my hot water heaterNow I have no hot water
I can not emphasize strongly enough how mismanaged my warranty claim was - and currently still - isMy tragic tale all started on Thursday, December 27th of I was in my garage when suddenly what started as a steady dripping (turning eventually into a stream) of water started pouring through the drywall of my ceilingI quickly rushed to shut water off to the house, but that did nothing to affect the leakAs far as I was able to deduce, the upstairs tub/shower (which sits directly above where the leak happened) is the culpritI quickly informed my family member who was using the tub/shower to avoid using it until we could have someone come out and fix the leaking/burst pipe causing the issueI called fidelity that night and they said they were expediting my claimThis is where things slowly spiral even more downwardHad I been allowed to simply contact a local plumber, they would’ve been there the very next morning to fix my issueI know this because my first instinct was to call local and they said they’d be there the next day However, fidelity makes you go through one of their contacted plumbers, so a call back to my local guy to cancel it wasIt wasn’t until the next afternoon that I even received the plumbers Information from fidelity, and even then when I went to schedule with their plumber that they’d wouldn’t be over until the following day (Saturday, two days after the leak was detected)I book the appointment and the plumber no calls- no shows on meI check the plumbers reviews and they have consistently bad reviews of no cashowing and doing shoddy work, with many of the reviews were from people forced to work with them through fidelity claimsI then call fidelity back to get a new plumberAnother day goes by before I get their information, and then two days later is their soonest availability (Thursday the 3rd, a full week after the leak occurred)Once again, the plumber is a no cashow and their reviews were even worse than the previous plumber, also once again mostly from people forced to work with them through fidelityWe called fidelity back that same day demanding a manager and we’re promised a call within the hour along with a new plumberThe next day (over hours after they were supposed to have had a manager call us back) I call againAgain I demand a manager, only to be put back on hold for another ten minutesOnce someone picked back up, they weren’t even a manager, but a standard call center repI demand a manager again, but this rep now says that I can only be put on a list to have a manager call me within 24-hoursneedless to say we are not happyAs things now stand, we are on day with an active leak, have called fidelity over times trying to get a plumber out here, and are STILL waiting for dispatch to give us someone who will (hopefully) show up to an appointment — that’s all dependent on if fidelity has any plumbers contracted with them that can even understand what it takes to get a two star review on ***
this is continuation of complaint ***I did not receive written correspondence in time to respondI would like complaint opened againComplaint was *** come to house to find that fan needed repair to housing unit, specifically it needed to be re balanced so part to do rattle against each otherThey state that repair says there is no failure to Fan (whole house) and Bath Exhaust FanThis is untrueThey found a failure namely that housing unit is not balanced causing the parts to rattle against each otherThis is not operationThe warranty covers all parts fan except that which is excludedAnd Housing UNit is not excluded
My air conditioner had a Freon leak and I submitted a service request with Fidelity National Home Warranty on 6/8/The company that was sent to investigate the problem misdiagnosed the source of the leak, labeling it as inaccessibleBecause inaccessible leaks are not covered under my warranty, Fidelity denied payment for the necessary repairsBelieving that the problem had been misdiagnosed I sought a second opinion with a reputable and qualified local companyThey did a much more thorough leak dectection, located the source of the leak within my indoor coils and repaired the leakDue to the fact that my wife had just given birth to our newborn son I had to consider his and her health and safety and paid the costs to fix the leakUpon fixing the leak the unit ran smoothly and operated for approximately minutes before the condenser itself quit runningI then called Fidelity National Home Warranty, explained the situation and the necessity to promptly change the unit, as I my
We have made calls to have our ac repaired they have sent different companiesThe first two companies patched and got it going but it never worked wellNow the third company comes and says it is a condenser fan motorThey denied the claim based on rain causing failureTHE FAN IS THE PART OF THE AC THAT IS OUTSIDE!!! I thought this was a joke so I called the claims department and they kept repeating that the part of the ac that is outside (where weather occurs) won't be covered due to it getting rained onI escalated the claim hoping to get someone to understand how crazy this is and I got a supervisor who said she would call me back and never hasSo I have no idea what to do I deal like they are trying to defraud me
Place a request for fixing one of the cooktop burnerIt took more than weeks before they send a person to fix itThe person they sent was in-efficient and left the place leaving all other burners brokenTried calling Fidelity but they turned down me, mentioning they cannot do anythingWill get back once we get a reportI am not renewing the contract with this company anymore
In Nov *** *** was sent to fix my ice makerThey came out times between November and January and never fixed the problemWe were billed $** for this serviceWe contacted Fidelity and told them the we still had the same problemThis time they sent out *** *** insteadAnytime immediately identified the problem and fixed itI then received another $** chargeFidelity should have let me know they were going to charge me additional fees for the same work
Every time I called to file a claim I got horrible attitude from employees and supervisors do not get this product
I was having plumbing issues at a duplex that I have two tenants residingEach tenant had their toilets back-up, with raw sewage sitting in their toiletsThey were unable to use their toilets, sinks, and showersI called Fidelity to get a plumber out to the property to resolve the issueThe first plumber they sent handed me a bladder to connect to a hose and actually had me try to blow through the main lineIt didn't workHe said he would recommend hydro-jetting the line to FidelityHe made the recommendation and Fidelity sent out another plumber to hydro-jett the main lineHowever, the plumber who showed up didn't actually have a hydro-jettInstead he brought a power washer and attempted to blow through the blockageIt didn't work and the tenants were still without a bathroom, sink, and showersI reported this to Fidelity and they sent out another plumber from a different company to hydro-jett the lineThis plumber actually had a hydro-jett, but didn't know how to operate
I purchased a home on 9-1-and in that purchase I also purchased the fidelity home warranty planThe next day 9-2-I arrived st the house to start the move in processThe air Conditioner was outWas not blowing coldI called fidelity and they sent an ac repairman to the house days laterHe said the ac had a huge leak and caused your Freind to leak out and overloaded the compressorHe said you need new unitsSo the next day I call them and they say this is a preexisting issue and my claim is deniedAfter that I sent them my home inspection that day the ac is working fine on 7-25-They still said it's preexisting issueWas denied repairAll I know is on final walk through the ac was working fineI mean this kind of stuff happensNo different then buying s car and ac goes out a week laterYou don't know when these issues will come aboutI want them to replace my ac and do the job they was hired to do
I, like other families, pay for home warranty coverage and have received very little in returnI places service orders in February and paid $** for each assessment which confirmed what I already knfire alarms needed to be replaced and my upstairs toilet was leakingDespite both technicians recommending replacements for both issues, nothing happenedPer the supervisor's statement, I received no service because he technician did not write in their report to the company that the service needed to be doneI am now asked to pay another $** to have another plumber tell me what I already knowI have not had a satisfactory technician result in the three years I've had this serviceIt seems Fidelity is very good at collecting the service fee but not delivering the needed serviceI now have to hire a plumber to complete the work which should have been covered by the initial request In FebruaryThis is such a ripoff and a disservice to those of us who rely on such a service to kee
I PAID OVER TO HAVE MY HOUSE COVEREDTHE TIME I NEED THEM THEY'RE NO WHERE TO BE FOUNDMY AC BROKE (ALONG WITH OTHERS) ON MONDAY 6/19/I CALLED IN AND MADE A SERVICE REQUESTTHEY MADE CONTACT WITH ME WITH A SERVICE PROVIDERMY SCHEDULED APPOINTMENT WAS ON 6/16/FROM 3-PMI WAS SCHEDULED TO WORK UNTIL 9PMI TOOK OFF OF WORK ( MIND YOU I GET PAID OVER AN HOUR) SIX HOURS BEFORE I WAS SCHEDULED OFF SO I CAN GET AC SERVICE IN MY HOUSE SINCE IT HAS BEEN DEGREES THAT WEEKI WAITED UNTIL 6:PM AND FINALLY CALLED THEIR SERVICE TECHHE ASKED ME WHO I WAS AND TOLD ME HE FORGOT ABOUT ME AND WILL BE THERE IN MINHE KNOCKED ON MY DOOR AT 7:HE PROCEEDED TO CLIMB ON MY ROOF AND WAS BACK DOWN IN MINTELLING ME HE NEEDS TO GET A WIRING DIAGRAMI TOLD HIM I COULD GET ONLINEHE THEN TOOK A PHONE CALL AND TOLD THE PERSON HE NEEDS TO PICK HIS WIFES ORDER UP IN MIN AND TAKE IT TOO HERWHEN HE GOT OFF THE PHONE HE TOLD ME THAT HE NEEDS TO GO AND DON'T KNOW
I called Fidelity national home warranty on July 20, @ around 4:30pst to file a warranty issue about my home AC not cooling my house and having kids in the house under the age of with the temperature outside being deg and it being in my house with my AC set to I let them know that it was over deg in my house and I have kids in the house and they said they would put a rush in and that they couldn't guarantee that someone would be out the same day but it not then forsure they guarantee Saturday, July 21,someone would be out to check it outI called today July 21,to see if someone was going to come out and they said that the earliest they could have someone out would be Monday July 23,
TERRIBLE CUSTOMER SERVICE
We called due to a water leak in our bedroomhours later still no sign of a plumberWe called *** again, and Oops, they put the claim on the wrong ticketsWe went from having the corner of the carpet wet, to having 3/of the carpet soaked (including the wooden furniture in the bedroom)We call Fidelity to see if they would wave the $fee or pay at least for a carpet cleaning due to their screw upTheir answer was "we apologize for the issue, but our policy state that we do not cover secondary damage"So it's ok for them to screw up for a water leak and now will cost me out of pocket moneyThanks Fidelity, but we are changing home warranty
A couple days after moving in to my new home, the garage door springs brokeI called Fidelity, set up a service request, paid my deductible and waited for a tech to come outSeveral days later a tech came out, spent 5mins there and told me he couldn't repair the spring because he doesn't know how to work on that typeLater that day I received a call from Fidelity to tell me it would be $to convert the springs to something more traditionalOr they would pay out the claim for $(subtract the $I already paid, and they were offering me $to fix it myself) I didn't accept either option and asked my agent if she could helpThe next day, while unable to answer my phone, I received missed calls and voicemails trying to arrange a follow up appointmentWhen I called the new tech, I set up another appointment, left work again to meet with the tech, only to spend another 5min discussing how he probably couldn't fix the springs, and that he would need to convert them for $I received a follcall from that tech to say that he wasn't trained on the "New" system and wouldn't be until April, so he couldn't helpAfter that, I received another call and message from Fidelity, that they couldn't find anyone to fix my door, and that I could go to the website of the door spring manufacturer and find a local technician myself, and that he/she would need to call Fidelity to get clearance to perform the work, and that I would need to get an authorization number, and that I would need to submit a form for reimbursement, and that they would only pay what they felt appropriate for the jobBasically they handed off their work to me, the clientSo I went to the website, I found a tech in less than minutes, he asked a few questions over the phone and knew exactly what kind of door I had, what type of springs I had, how it would need to be fixed, and quoted my a price of $300, and would be able to fix it the next day Why couldn't Fidelity do that? They had pictures of the door from both of the techs they sent out, and knew how to find the right person, but put the work on me to doI figure, so long as Fidelity gives me my deductible back, its worth it to just pay to have it done and tell Fidelity to go fly a kiteI have also provided all this information to my agent so that she can avoid selling this company's products to her clients in the future
In December we contacted Fidelity National Home Warranty to request a service contractor to come to our home to address a previously serviced issueFidelity contacted *** *** to handle the service call but my husband spoke with *** *** BEFORE they ever came out and the result was a conversation with Snappy about this being a previous service issue that was already covered under the product (a faucet in our kitchen sink) warranty and NO SERVICE CALL was made to our homeFidelity continues to bill us for a $** service charge despite my repeated attempts to reach them to have them correct their billing to reflect that no service call was made to our homeI have emailed as well1/16/called and left message 1/16/emailed 1/17/called and left message 2/16/called and left message 2/16/emailed I have also attempted to contact *** *** to have them contact Fidelity to let them know they never came out for a service call to our home and we should not
I have gone back and forth regarding the toilet issue on my townhome located at *** *** *** *** *** *** **The fee was withdrawn from my account but no resolutionI have called and requested a Mgr to assist in resolving the matter; however, no resolution yet
Last June tenants in our property informed us that the power was randomly going off in most areas of the house We contacted Fidelity Home Warranty but the company they sent said it was a system overload and it would not be covered It did not sound right that an overload would suddenly happen in a year old house, without any substantial change We requested immediately a second opinion and e-mailed the disagreeing findings to Fidelity Home Warranty Nobody contacted us, and every time you call them you have at least a minute wait on hold (sometime well over hour !) Early August I sent another e-mail checking on the status of our claim No response
Now, I finally decided to make the repair and will need to seek reimbursement from Fidelity Home Warranty
I called to initiate a service call on a leaking faucet on January 2ndThe faucet was leaking out of the handle; some would say a running faucetThe first availability of the plumber assigned was on the 4thAfter arrival, he reported that he would have to order parts to fix it and would be out the following dayWhen he arrived on Thursday he said he could not get the parts and would install a new faucet the following Friday, the 13thOn the 12th I called Fidelity again because the lead had now gotten worse and was causing damage under the sinkI was told by one of their representatives that it was my problem because they don't deal with secondary damageFriday the plumber arrived and installed a faucet sold exclusively at *** ***My first issue it that the faucet he removed was under warranty through *** and he could have called them to obtain partsI confirmed with the plumber that he did not attempt to obtain parts from ***My second issue is the home warranty states t
I recently acquired a new house (December 2017) and the seller of the house purchased Fidelity National Home Warranty (Fidelity) for usAfter living in the house for months the Jacuzzi in the master bedroom stopped working for usImmediately, I filed a service call with FidelityIt took Fidelity weeks to have someone come out and look at the JacuzziThe company that came out to look at the Jacuzzi told us they would get back to us within 2-daysI never heard back from the firmI called Fidelity to find out what was going onAfter a hour minute wait to talk to a representative I was told that my claim had been declined as the company felt they did not have access to the Jacuzzi to trouble shoot the problemI expressed my concerns with FidelityFidelity however was not listening to my problem and kept saying it was not a covered benefit and finally hung up on meSecond, I had another issue with my swimming pool suctionI called FidelityThey again sent out a firm c
Fixing issue that I have under warrantyThe end of February I contacted fidelity national home warranty with a claim issueOne for my furnace that was broken and one was my hot water heater that was failingThey told me on both occasion that they did not have a contractor in my area and that I needed to find my own and they would reimburse meI decided to find a contractor for the furnace and let them try and still search for someone for the hot water heaterThe company came and did some troubleshooting and ended up having to replace my furnaceNot only did I pay for it out of pocket up frontThey double charged me the 75$ service feeI paid $at the first call to the company and they took $out of the reimbursement check and still ended up paying 900$ out of pocket for the furnace on top of thatNow weeks later no call back from a manager on this issueNo call service done on my hot water heaterNow I have no hot water
I can not emphasize strongly enough how mismanaged my warranty claim was - and currently still - isMy tragic tale all started on Thursday, December 27th of I was in my garage when suddenly what started as a steady dripping (turning eventually into a stream) of water started pouring through the drywall of my ceilingI quickly rushed to shut water off to the house, but that did nothing to affect the leakAs far as I was able to deduce, the upstairs tub/shower (which sits directly above where the leak happened) is the culpritI quickly informed my family member who was using the tub/shower to avoid using it until we could have someone come out and fix the leaking/burst pipe causing the issueI called fidelity that night and they said they were expediting my claimThis is where things slowly spiral even more downwardHad I been allowed to simply contact a local plumber, they would’ve been there the very next morning to fix my issueI know this because my first instinct was to call local and they said they’d be there the next day However, fidelity makes you go through one of their contacted plumbers, so a call back to my local guy to cancel it wasIt wasn’t until the next afternoon that I even received the plumbers Information from fidelity, and even then when I went to schedule with their plumber that they’d wouldn’t be over until the following day (Saturday, two days after the leak was detected)I book the appointment and the plumber no calls- no shows on meI check the plumbers reviews and they have consistently bad reviews of no cashowing and doing shoddy work, with many of the reviews were from people forced to work with them through fidelity claimsI then call fidelity back to get a new plumberAnother day goes by before I get their information, and then two days later is their soonest availability (Thursday the 3rd, a full week after the leak occurred)Once again, the plumber is a no cashow and their reviews were even worse than the previous plumber, also once again mostly from people forced to work with them through fidelityWe called fidelity back that same day demanding a manager and we’re promised a call within the hour along with a new plumberThe next day (over hours after they were supposed to have had a manager call us back) I call againAgain I demand a manager, only to be put back on hold for another ten minutesOnce someone picked back up, they weren’t even a manager, but a standard call center repI demand a manager again, but this rep now says that I can only be put on a list to have a manager call me within 24-hoursneedless to say we are not happyAs things now stand, we are on day with an active leak, have called fidelity over times trying to get a plumber out here, and are STILL waiting for dispatch to give us someone who will (hopefully) show up to an appointment — that’s all dependent on if fidelity has any plumbers contracted with them that can even understand what it takes to get a two star review on ***
this is continuation of complaint ***I did not receive written correspondence in time to respondI would like complaint opened againComplaint was *** come to house to find that fan needed repair to housing unit, specifically it needed to be re balanced so part to do rattle against each otherThey state that repair says there is no failure to Fan (whole house) and Bath Exhaust FanThis is untrueThey found a failure namely that housing unit is not balanced causing the parts to rattle against each otherThis is not operationThe warranty covers all parts fan except that which is excludedAnd Housing UNit is not excluded
My air conditioner had a Freon leak and I submitted a service request with Fidelity National Home Warranty on 6/8/The company that was sent to investigate the problem misdiagnosed the source of the leak, labeling it as inaccessibleBecause inaccessible leaks are not covered under my warranty, Fidelity denied payment for the necessary repairsBelieving that the problem had been misdiagnosed I sought a second opinion with a reputable and qualified local companyThey did a much more thorough leak dectection, located the source of the leak within my indoor coils and repaired the leakDue to the fact that my wife had just given birth to our newborn son I had to consider his and her health and safety and paid the costs to fix the leakUpon fixing the leak the unit ran smoothly and operated for approximately minutes before the condenser itself quit runningI then called Fidelity National Home Warranty, explained the situation and the necessity to promptly change the unit, as I my
We have made calls to have our ac repaired they have sent different companiesThe first two companies patched and got it going but it never worked wellNow the third company comes and says it is a condenser fan motorThey denied the claim based on rain causing failureTHE FAN IS THE PART OF THE AC THAT IS OUTSIDE!!! I thought this was a joke so I called the claims department and they kept repeating that the part of the ac that is outside (where weather occurs) won't be covered due to it getting rained onI escalated the claim hoping to get someone to understand how crazy this is and I got a supervisor who said she would call me back and never hasSo I have no idea what to do I deal like they are trying to defraud me