Submitted a request to have my AC fixed on a MondayIt is now Thursday evening (degrees) and still no ACTemps are in the upper 90s now but projected to be over on SaturdayWe have told them repeatedly that we have an infant daughter in the house and now they say it could be an additional 3-days just to get the partWhile I understand their interest in saving as much money for the company as possible, no one will offer us a reasonable solutionThe last agent that I spoke to literally suggested that I go to *** and puchase a small AC unit but when asked if Fidelity would pay for this, he stated that he would have to transfer me to a supervisorAsking customers to wait almost days for an AC repair when there is an infant in the home and temperatures are exceeding degrees is not only negligent but borderline criminalThey are quick to take your money and sign you up as a customer but forget about them trying to help you out in an emergencyI'm sure this service would be great if all you need is the occasional drain unclogging or lightbulb change but if you are looking for a home warranty company that will actually help you, this is NOT it!
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We contacted Fidelity National Home Warranty, the company that we have our home owners insurance through, at the end of June due to appliances not workingAfter sending various technicians to assess the problems, it was determined that our oven, dish washer, and refri**rator needed to be replacedThis step alone required countless phone calls on my part to follow upFidelity kept saying that they did not have the reports from the technicians, or that information from the report was missingI even reached out to the company, who supposedly did not submit the information, and they said they completed all information, even refaxed it, and the claim was closed on their endAfter reviewing the copy of the report they gave me, they had in fact completed all of the information that Fidelity kept saying was missingUltimately, we chose to replace the oven and dishwasher through Fidelity and take the "cash out" for the frid**We have encountered numerous issues along the wayIt is Septe
Air conditioner stopped working and work order was opened on 06/03/*** air was dispatched and was supposed to come to home on 06/22/between 10-*** did not show and did not callThey did not respond to voicemails**Fidelity home warranty was called and they dispatched another HVAC tech but said they could not come out until 06/I had to pay for a hotel for my family as we had not air during a heat waiveI was told that I would not be charged the $*** service fee**The Tech arrived and 06/and did not even look at our A/C unitHe said he did duct work and serviced unitshowever, he did not look at either the unit or the ducts and was at our home about minutesHe just said the A/ C was blowing cold (it was degrees in our house and the A/C was set to 75) he said he didn't think the warranty would pay so he left**I called the warranty company and was told that they could send someone out to do a 2nd option at now charge**Today 07/the tech c
I am a service member and my family has been with Fidelity for 8+ years My parents are elderly and are also veteransSo integrity is extremely important for our family Their refrigerator went out different times in the past months Thats their medicine and food going bad each time the fridge goes out On the 5th time when the refrigerator went out, it was determined that the fridge was unrepairable....and now begins the ridiculous business practice of this company
After calling Fidelity everyday for weeks straight trying to get a replacement refrigerator, I've have lost all respect and trust with this company YOU DO NOT TREAT PEOPLE LIKE THIS
Fidelity has no integrity and truly does not care about its customers especially the elderly veterans
Terrible customer serviceThis company is such a nightmare to work withThere is no worse joke than reading their mission statement online while you get transferred around, then if you were lucky enough to get help, they hire the bottom of the barrel companies with the absolute lowest cost to make their profits, then while they are there doing work you will learn you are not coveredsick jokeDO NOT BUY A WARRANTY FROM THIS COMPANY, it will not help when you need it*** ** *** *** ** ** *** *** *** ** *** *** *** ***
I bought my house in September 2017, the dishwasher started leaking and ruin my whole kitchen floorI reached out to the home warranty and they wouldn’t cover the floorsThen they had a company come out that said we abused the yr old dishwasher and they weren’t going to cover itI asked for a manager and they said one would call me back same day and that never happenedI wrote a review on google and they called me the next day to offer $check but they wanted to deduct $for the “service charge”I told them to have their company come out and fix it for that price and they declinedThis business is a fraudulent company and many reviews are the same as mine
I bought this house with the existing water heater that is in placeIt was making massive knocking/banging noises and I noticed the hot water didn't last as long as when I first moved in a few months before*** *** *** *** sent out a companyHe said it is making hot water, can't replace itI then asked why I didn't see water in my yard; didn't he flush the unit at least? He was about to leave without telling me anything, but he answered me: "You have inches of sediment at the bottom of the tankThere are huge ROCKS in your tank making that knocking soundI can't flush the tank because the rocks are too big and will break the drain"I said that sounds like a broken water heater to me, you can't even service it, and the 4" of sediment is already affecting length of hot water in the shower*** *** *** *** is notorious for scamming out of honoring warranties and *** is a goldmine of star, very angry and frustrated reviewsAs angry as I was, I b
Fidelity Home Warranty has refused to fulfill their contactual obligation to fix our refrigeratorThey will also not return any of our calls relating to this claimWe have been on hold for over hours over the past couple weeksThey have schedule nine repair attempts and no service tech has been able to successfully fix our refrigeratorIt's now time for Fidelity to replace this applianceThe treatment we have received is borderline criminal, disgusting, and rudeWe are looking for a full replacement of our refrigerator
I'm not even done with them yet, and I think they must be truly evilWorst customer service of ANY company I've ever done business withOne day I held for more than hoursNO option to leave a message for a call backNO choicesI GET IT, YOU HAVE A HIGH NUMBER OF CALLS*** HIRE MORE PEOPLE*** They should be ashamedI live in the deep south and have an air conditioner that just stopped workingMore than a week later we are not close to a resolutionI wish there were negative stars
This company sent out a plumber that was incompetent and treated me and my family extremely rudeI tried calling Fidelity to get this resolvedNo one would assist me in resolving this issueI have had other home warranties before and this is the worst experience I have had
We have had service with FNHW since we bought our home nearly years agoWe have had our AC unit go out times in last yearsThe last time a couple of months ago the company sent out determined it was patched many times but an old unit at the end of its lifespanWe sat with them for hours while they filled out necessary reports to get authorization for a new unitWhen we did not hear back and called FNHW stated they were waiting for them to fill out report (This had been done in our presence)Finally after going back and forth FNHW elected not to use them but sent another company (probably so not to get a new unit)The new company stated we did not need a new AC it was just a leak and they got authorization right then and there and fixed itTen days later it went out AGAINWe contacted FNHW and they told us just to call that companyBetween the company and FNHW telling us that we had to call the other for over a week we finally got them back outThey found another leak
I called Fidelity on 10/4/after noticing our guest bathroom toilet had a crack in the tank and was unsure if it would be covered under the warranty and didn't want to waste our $to have someone come out if it wouldn't be covered I was told it would be covered, a plumber came out and looked at it, told us it would be replaced and would take 1-business days to contact Fidelity for authorization We waited a couple more weeks and never heard anything from either business I called Fidelity last Thursday to find out when the toilet would be replaced, and they set up an appointment the next day for the plumbers to come out After a no call/no show from the plumbers the next day, I emailed Fidelity to see if a different more reliable plumber could be dispatched out to replace the toilet with no response I finally got a call yesterday (10/30/17) from the plumbers saying they have an appointment time available for today to come between 9-2, so I went ahead and set it up I received a call from the plumber around today stating he would be at our house to check out the toilet, and when I told him he should be scheduled to come out and replace it, he stated he was only supposed to come out and check it and not replace it and that he would have to contact his office to find out more and would call me back I never heard anything further, until I called Fidelity at PM today and was told that the claim was denied because it was not due to wear and tear or old age as determined by the plumber who came out the first time When I asked why we were told it would be replaced, and why I was told it would be covered when I originally called Fidelity a month ago to submit the claim, plus hearing nothing this whole time, the Fidelity employee stated he didn't know why we were told that and that Fidelity should have called to tell us it wouldn't be covered This was a huge waste of time and money, both of which we could have used to replace the toilet ourselves a month ago! I will definitely not renew our home warranty with Fidelity and do not recommend them whatsoever, as they dropped the ball big time on this one We have never had an issue up until this point with any claims we have submitted, but I'm not willing to have to deal with this nonsense again
We have been with Fidelity for almost years and have had our fridge fixed times and this time they are denying our claimThe first time they fixed it the fridge wasn't working it wasn't coldWe called for service and they send out a company and I cant look them up on the website because it only goes back a yearthey fixed then and now the same thing is happing and its not cold and they send out a company ** *** *** and he said it needs a compositor or somethingWe find out that Fidelity is denying this and we have done nothing to the fridge and they have a bogus reason why they are denying it
Fidelity sent over a plumber who removed some branches from the kitchen sink areaAs such, Fidelity does not cover removal of the branchesHowever our tenants complained of the same issue at a later time and I hired a new plumber to remove any roots from the pipesHowever, when the new plumber video scoped the line, he found out that it was calcified grease in the pipes under the flooring of my houseThe new plumber had to hydrojet the area to remove the grease and the pipes are now working fineSince Hydrojetting is covered by Fidelity, I have sent them the invoice on Monday 08/20/and they are not taking my call and have put me on hold for over an hourI am seeking to get reimbursed by FidelityThank youSincerely, *** ***
First of all, I would like to start with I have been with fidelity home warranty for years, and have referred many clients to themMy air conditioner stopped working, so I called fidelity they send out a technician that stated he was not qualified to complete the repair, because he could not get parts specific to our unitI called fidelity they informed me to call the company that that is qualified to repair my air conditioner have them diagnose the problem to repairI had them come out and they gave me, in writing their diagnosesI sent fidelity
the estimate and was told by fidelity to proceed with the repair and to have our technician explain why he had to replace all parts, which I didI sent fidelity what they asked for and then they told me after a week of calling them daily.I was sent through many different people and mangers on hold for minutes each timeI was hung up on after holding on the phone for minutesI was told I would get a call back did not happenI called again to follow up after my repair that cost me 4,and I was told I would be reimbursedI spoke to another manager and was told they would not reimburse me for the repairsThis is the worst company I have ever dealt withI can't believe this company is still in businessWe as consumers purchase a home warranty,so that we do not have to worry about expensive repairsThis is not the case with fidelityStay away from this companySo, frustrated
This company is absolutely terrible to deal withMy dishwasher was not functioning properly so I made a claimFidelity National Home Warranty sent out an appliance repair vendorThe vendor noticed that the junction box was burned outThey installed a new junction box and rather than wiring the dishwasher back up, they installed a plug from the new junction boxThe vendor told us that the dishwasher is now fixed, but you will have to run your disposal while you run your dishwasher because they are on the same switch nowOryou can unplug your disposal each time you want to use your dishwasherThis is totally unacceptable and Fidelity National Home Warranty (***) refused to even waive the $** service feeDO NOT CHOOSE THIS HOME WARRANTY COMPANY when considering a warranty
Extremely RudeMy AC gave out yesterday on a Saturday which happened to be the hottest day in Los Angeles in years, I also have an elderly dog and year oldMy wife and I called to see if there was any sort of emergency service we can have access to in order to expedite getting our AC unit working in what I would call Dangerous Temperatures degrees and upInstead of giving any sort of answer or even once of politenessWhomever we spoke to was not only uninterested in our problem but extremely rude about itI dont feel I was at all rude or frantic on the phone and was met with only unkindnessNow I am getting a service call on a Sunday on my own dime even though my home warranty is good till March 31, 2018, because we were told we would just have to wait two more business days to be contacted to have our unit looked atThanks Fidelity National
Placed service requestElectrician sent outSaid he'd submit finding to Fidelity for coverage approval and they would contact me12/no further contact from themI called Fidelity and was told work had been denied and an email had been sentAdvised none received and reason for denualTold all in the letterTheyd resend email and postal mail1/I called againAuthorization rep said was nit sure what happenedHe would request it be sent by servuce depsrtment abd give them anither ten daysTotally unsatisfactoryShould not have these recurring issues getting clarification on why service coverage deniedThis is the third time a service request made to Fidelity has been poorly handled and required me making excessive number of followup attemptsAlso, it is the second time their interpretation of the repairs results in denying claim though it seems to be covered by written contract
I open an order for a service they sent The worst plumbing company, the person that came Check at outlet that was working perfectJust making a noise, he stayed there for 5/minutesAnd when he finish I don’t know doing whatHe said it was cause the water high pressure make that noiseI said it was fina and he leftWhen I tried to use the toiletI noticed that the water valve was closedI open it and find out that he left it close cause he broke something insideAnd now the water is likingThe toilet was working perfect!!! Just with a noiseI let fidelity know what was happening and they didn’t take any responsibilityAnd I payed them $** dlls for a service that wasn’t done and now the toilet is brokenI want my money back or the service done ASAP.!!!
having problems with Fidelity? Call your states *** ** *** and file a complaint towards Fidelity, its the only way to get Fidelity to honor the warranty agreement For CA its *** Fidelity denied my claim for a new AC unit and offered me $cash out instead I filed a complaint with the *** *** ** *** two weeks later Fidelity said they will replace my AC but I have to pay out of pocket upwards of $ I agreed to that cost but Fidelity kept dragging it on saying that I haven't agreed to their terms After months of going back and forth I notified the *** *** ** *** again, months later I finally got my new AC unit installed *** * *** *** *** *** *** ** *** ** *** *** *** ***
Submitted a request to have my AC fixed on a MondayIt is now Thursday evening (degrees) and still no ACTemps are in the upper 90s now but projected to be over on SaturdayWe have told them repeatedly that we have an infant daughter in the house and now they say it could be an additional 3-days just to get the partWhile I understand their interest in saving as much money for the company as possible, no one will offer us a reasonable solutionThe last agent that I spoke to literally suggested that I go to *** and puchase a small AC unit but when asked if Fidelity would pay for this, he stated that he would have to transfer me to a supervisorAsking customers to wait almost days for an AC repair when there is an infant in the home and temperatures are exceeding degrees is not only negligent but borderline criminalThey are quick to take your money and sign you up as a customer but forget about them trying to help you out in an emergencyI'm sure this service would be great if all you need is the occasional drain unclogging or lightbulb change but if you are looking for a home warranty company that will actually help you, this is NOT it!
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We contacted Fidelity National Home Warranty, the company that we have our home owners insurance through, at the end of June due to appliances not workingAfter sending various technicians to assess the problems, it was determined that our oven, dish washer, and refri**rator needed to be replacedThis step alone required countless phone calls on my part to follow upFidelity kept saying that they did not have the reports from the technicians, or that information from the report was missingI even reached out to the company, who supposedly did not submit the information, and they said they completed all information, even refaxed it, and the claim was closed on their endAfter reviewing the copy of the report they gave me, they had in fact completed all of the information that Fidelity kept saying was missingUltimately, we chose to replace the oven and dishwasher through Fidelity and take the "cash out" for the frid**We have encountered numerous issues along the wayIt is Septe
Air conditioner stopped working and work order was opened on 06/03/*** air was dispatched and was supposed to come to home on 06/22/between 10-*** did not show and did not callThey did not respond to voicemails**Fidelity home warranty was called and they dispatched another HVAC tech but said they could not come out until 06/I had to pay for a hotel for my family as we had not air during a heat waiveI was told that I would not be charged the $*** service fee**The Tech arrived and 06/and did not even look at our A/C unitHe said he did duct work and serviced unitshowever, he did not look at either the unit or the ducts and was at our home about minutesHe just said the A/ C was blowing cold (it was degrees in our house and the A/C was set to 75) he said he didn't think the warranty would pay so he left**I called the warranty company and was told that they could send someone out to do a 2nd option at now charge**Today 07/the tech c
I am a service member and my family has been with Fidelity for 8+ years My parents are elderly and are also veteransSo integrity is extremely important for our family Their refrigerator went out different times in the past months Thats their medicine and food going bad each time the fridge goes out On the 5th time when the refrigerator went out, it was determined that the fridge was unrepairable....and now begins the ridiculous business practice of this company
After calling Fidelity everyday for weeks straight trying to get a replacement refrigerator, I've have lost all respect and trust with this company YOU DO NOT TREAT PEOPLE LIKE THIS
Fidelity has no integrity and truly does not care about its customers especially the elderly veterans
Terrible customer serviceThis company is such a nightmare to work withThere is no worse joke than reading their mission statement online while you get transferred around, then if you were lucky enough to get help, they hire the bottom of the barrel companies with the absolute lowest cost to make their profits, then while they are there doing work you will learn you are not coveredsick jokeDO NOT BUY A WARRANTY FROM THIS COMPANY, it will not help when you need it*** ** *** *** ** ** *** *** *** ** *** *** *** ***
I bought my house in September 2017, the dishwasher started leaking and ruin my whole kitchen floorI reached out to the home warranty and they wouldn’t cover the floorsThen they had a company come out that said we abused the yr old dishwasher and they weren’t going to cover itI asked for a manager and they said one would call me back same day and that never happenedI wrote a review on google and they called me the next day to offer $check but they wanted to deduct $for the “service charge”I told them to have their company come out and fix it for that price and they declinedThis business is a fraudulent company and many reviews are the same as mine
I bought this house with the existing water heater that is in placeIt was making massive knocking/banging noises and I noticed the hot water didn't last as long as when I first moved in a few months before*** *** *** *** sent out a companyHe said it is making hot water, can't replace itI then asked why I didn't see water in my yard; didn't he flush the unit at least? He was about to leave without telling me anything, but he answered me: "You have inches of sediment at the bottom of the tankThere are huge ROCKS in your tank making that knocking soundI can't flush the tank because the rocks are too big and will break the drain"I said that sounds like a broken water heater to me, you can't even service it, and the 4" of sediment is already affecting length of hot water in the shower*** *** *** *** is notorious for scamming out of honoring warranties and *** is a goldmine of star, very angry and frustrated reviewsAs angry as I was, I b
Fidelity Home Warranty has refused to fulfill their contactual obligation to fix our refrigeratorThey will also not return any of our calls relating to this claimWe have been on hold for over hours over the past couple weeksThey have schedule nine repair attempts and no service tech has been able to successfully fix our refrigeratorIt's now time for Fidelity to replace this applianceThe treatment we have received is borderline criminal, disgusting, and rudeWe are looking for a full replacement of our refrigerator
I'm not even done with them yet, and I think they must be truly evilWorst customer service of ANY company I've ever done business withOne day I held for more than hoursNO option to leave a message for a call backNO choicesI GET IT, YOU HAVE A HIGH NUMBER OF CALLS*** HIRE MORE PEOPLE*** They should be ashamedI live in the deep south and have an air conditioner that just stopped workingMore than a week later we are not close to a resolutionI wish there were negative stars
This company sent out a plumber that was incompetent and treated me and my family extremely rudeI tried calling Fidelity to get this resolvedNo one would assist me in resolving this issueI have had other home warranties before and this is the worst experience I have had
We have had service with FNHW since we bought our home nearly years agoWe have had our AC unit go out times in last yearsThe last time a couple of months ago the company sent out determined it was patched many times but an old unit at the end of its lifespanWe sat with them for hours while they filled out necessary reports to get authorization for a new unitWhen we did not hear back and called FNHW stated they were waiting for them to fill out report (This had been done in our presence)Finally after going back and forth FNHW elected not to use them but sent another company (probably so not to get a new unit)The new company stated we did not need a new AC it was just a leak and they got authorization right then and there and fixed itTen days later it went out AGAINWe contacted FNHW and they told us just to call that companyBetween the company and FNHW telling us that we had to call the other for over a week we finally got them back outThey found another leak
I called Fidelity on 10/4/after noticing our guest bathroom toilet had a crack in the tank and was unsure if it would be covered under the warranty and didn't want to waste our $to have someone come out if it wouldn't be covered I was told it would be covered, a plumber came out and looked at it, told us it would be replaced and would take 1-business days to contact Fidelity for authorization We waited a couple more weeks and never heard anything from either business I called Fidelity last Thursday to find out when the toilet would be replaced, and they set up an appointment the next day for the plumbers to come out After a no call/no show from the plumbers the next day, I emailed Fidelity to see if a different more reliable plumber could be dispatched out to replace the toilet with no response I finally got a call yesterday (10/30/17) from the plumbers saying they have an appointment time available for today to come between 9-2, so I went ahead and set it up I received a call from the plumber around today stating he would be at our house to check out the toilet, and when I told him he should be scheduled to come out and replace it, he stated he was only supposed to come out and check it and not replace it and that he would have to contact his office to find out more and would call me back I never heard anything further, until I called Fidelity at PM today and was told that the claim was denied because it was not due to wear and tear or old age as determined by the plumber who came out the first time When I asked why we were told it would be replaced, and why I was told it would be covered when I originally called Fidelity a month ago to submit the claim, plus hearing nothing this whole time, the Fidelity employee stated he didn't know why we were told that and that Fidelity should have called to tell us it wouldn't be covered This was a huge waste of time and money, both of which we could have used to replace the toilet ourselves a month ago! I will definitely not renew our home warranty with Fidelity and do not recommend them whatsoever, as they dropped the ball big time on this one We have never had an issue up until this point with any claims we have submitted, but I'm not willing to have to deal with this nonsense again
We have been with Fidelity for almost years and have had our fridge fixed times and this time they are denying our claimThe first time they fixed it the fridge wasn't working it wasn't coldWe called for service and they send out a company and I cant look them up on the website because it only goes back a yearthey fixed then and now the same thing is happing and its not cold and they send out a company ** *** *** and he said it needs a compositor or somethingWe find out that Fidelity is denying this and we have done nothing to the fridge and they have a bogus reason why they are denying it
Fidelity sent over a plumber who removed some branches from the kitchen sink areaAs such, Fidelity does not cover removal of the branchesHowever our tenants complained of the same issue at a later time and I hired a new plumber to remove any roots from the pipesHowever, when the new plumber video scoped the line, he found out that it was calcified grease in the pipes under the flooring of my houseThe new plumber had to hydrojet the area to remove the grease and the pipes are now working fineSince Hydrojetting is covered by Fidelity, I have sent them the invoice on Monday 08/20/and they are not taking my call and have put me on hold for over an hourI am seeking to get reimbursed by FidelityThank youSincerely, *** ***
First of all, I would like to start with I have been with fidelity home warranty for years, and have referred many clients to themMy air conditioner stopped working, so I called fidelity they send out a technician that stated he was not qualified to complete the repair, because he could not get parts specific to our unitI called fidelity they informed me to call the company that that is qualified to repair my air conditioner have them diagnose the problem to repairI had them come out and they gave me, in writing their diagnosesI sent fidelity
the estimate and was told by fidelity to proceed with the repair and to have our technician explain why he had to replace all parts, which I didI sent fidelity what they asked for and then they told me after a week of calling them daily.I was sent through many different people and mangers on hold for minutes each timeI was hung up on after holding on the phone for minutesI was told I would get a call back did not happenI called again to follow up after my repair that cost me 4,and I was told I would be reimbursedI spoke to another manager and was told they would not reimburse me for the repairsThis is the worst company I have ever dealt withI can't believe this company is still in businessWe as consumers purchase a home warranty,so that we do not have to worry about expensive repairsThis is not the case with fidelityStay away from this companySo, frustrated
This company is absolutely terrible to deal withMy dishwasher was not functioning properly so I made a claimFidelity National Home Warranty sent out an appliance repair vendorThe vendor noticed that the junction box was burned outThey installed a new junction box and rather than wiring the dishwasher back up, they installed a plug from the new junction boxThe vendor told us that the dishwasher is now fixed, but you will have to run your disposal while you run your dishwasher because they are on the same switch nowOryou can unplug your disposal each time you want to use your dishwasherThis is totally unacceptable and Fidelity National Home Warranty (***) refused to even waive the $** service feeDO NOT CHOOSE THIS HOME WARRANTY COMPANY when considering a warranty
Extremely RudeMy AC gave out yesterday on a Saturday which happened to be the hottest day in Los Angeles in years, I also have an elderly dog and year oldMy wife and I called to see if there was any sort of emergency service we can have access to in order to expedite getting our AC unit working in what I would call Dangerous Temperatures degrees and upInstead of giving any sort of answer or even once of politenessWhomever we spoke to was not only uninterested in our problem but extremely rude about itI dont feel I was at all rude or frantic on the phone and was met with only unkindnessNow I am getting a service call on a Sunday on my own dime even though my home warranty is good till March 31, 2018, because we were told we would just have to wait two more business days to be contacted to have our unit looked atThanks Fidelity National
Placed service requestElectrician sent outSaid he'd submit finding to Fidelity for coverage approval and they would contact me12/no further contact from themI called Fidelity and was told work had been denied and an email had been sentAdvised none received and reason for denualTold all in the letterTheyd resend email and postal mail1/I called againAuthorization rep said was nit sure what happenedHe would request it be sent by servuce depsrtment abd give them anither ten daysTotally unsatisfactoryShould not have these recurring issues getting clarification on why service coverage deniedThis is the third time a service request made to Fidelity has been poorly handled and required me making excessive number of followup attemptsAlso, it is the second time their interpretation of the repairs results in denying claim though it seems to be covered by written contract
I open an order for a service they sent The worst plumbing company, the person that came Check at outlet that was working perfectJust making a noise, he stayed there for 5/minutesAnd when he finish I don’t know doing whatHe said it was cause the water high pressure make that noiseI said it was fina and he leftWhen I tried to use the toiletI noticed that the water valve was closedI open it and find out that he left it close cause he broke something insideAnd now the water is likingThe toilet was working perfect!!! Just with a noiseI let fidelity know what was happening and they didn’t take any responsibilityAnd I payed them $** dlls for a service that wasn’t done and now the toilet is brokenI want my money back or the service done ASAP.!!!
having problems with Fidelity? Call your states *** ** *** and file a complaint towards Fidelity, its the only way to get Fidelity to honor the warranty agreement For CA its *** Fidelity denied my claim for a new AC unit and offered me $cash out instead I filed a complaint with the *** *** ** *** two weeks later Fidelity said they will replace my AC but I have to pay out of pocket upwards of $ I agreed to that cost but Fidelity kept dragging it on saying that I haven't agreed to their terms After months of going back and forth I notified the *** *** ** *** again, months later I finally got my new AC unit installed *** * *** *** *** *** *** ** *** ** *** *** *** ***