On April 22, 2018, I contacted Fidelity National Home Warranty regarding the overflow of an upstairs toilet resulting in $*** in damages and $*** in supporting servicesOn April 23,2018, Fidelity National Home Warranty dispatched *** *** of *** *** *** to our home to determine what the cause was to incur said damagesThe plumber with *** *** only investigated the operation of the toilet and did nothing to inspect the plumbing as to what may have caused this toilet to overflow and continue to run for at least 10-minutesI questioned him about running a plumbers snake or investigating the exterior plumbing cleanout for something that could have cased this problemOther than flush the toilet for close to minutes, with and without toilet paper, he determined there was nothing wrong with the operation of the toilet and therefore, Fidelity National Home Warranty would not authorize the replacement of the toiletI was told I could get a 2nd opinion, which I did
The sales department sells seller's coverage but when a seller encounters a problem, they are told it must be a pre-existing condition As a real estate Broker, I will no longer recommend this company as a preferred warranty company They don't stand behind what they sell!
They employ managers like *** ***, who has the customer service skills of a toad Not everyone is out to dupe the system There are many of us with integrity and value truth!
The terms and conditions are written to protect them with very little that they actually cover I needed extensive cleaning of my AC evaporator coils, which they deemed is routine maintenance even though it requires dismantling and removal of a fair amount of the unit I have the Comprehensive Plus or whatever the plan is called There is routine maintenance that I agree should not be covered in their liability but the services that are needed to be performed here are not routineIf you had a preventive maintenance program and your coils got dirty you would still have to make a separate service call for them to remove and clean the coils They deem it maintenance, I deem it poor policy I am not renewing my contract with the company after this incident
Worst possible serviceWould rate negative stars, if possibleHad a broken stovetop and requested serviceThe service person came out, said he fixed it, but it was still not workingRequested a recall and we were never able to reach the person againHe closed the claimPlaced a new one and the repair person came to the house, looked at the stove, and said "I can't fix that" and leftNow Fidelity will not waive service charge, AND want me to pay an additional $** just to cancel my account so that I can purchase a policy through another companyWARNING - DO NOT GO WITH THIS COMPANY
I moved into a new house recently and was given a year of Fidelity Home WarrantyUpon moving into the house, we had a couple of issues- 1) Electrical not working right 2) Non-functioning toilet 3) Non-draining sinkAll of these issues were clearly covered under the warranty and not listed in my disclosures on the houseFidelity sent two workers out to us (an electrician and a plumber) and charged me $** for each visitAll of my claims were denied through no fault of my own even though these issues are supposed to be covered under my contractIn speaking w/ a manager *** (before being disconnected), she found technicalities around why each issue shouldn't be coveredThey were searching for any reason not to complete my service rather than trying to find a way to assist meMy request was that if they didn't want to do the work (Which I believe should be done under the contract), they should've at least refunded my service call fees of $** eachThey were unwilling to do thisI
Here is my honest opinion of Fidelity National Home Warranty on claims for my new home in the past months The home warranty I was provided isn't worth the paper it was printed on I am so fed up with Fidelity Home Warranty that I wish I could get money back and pay for the repairs myself instead of being frustrated with the lack of help from this utterly useless warrantyBut I didn't pay for the warranty, so the funds would go back to the former owner I will never recommend this company to a friend, I will not rate them highly for their customer service and I will only change my mind when the company acknowledges that I am not the person responsible for the poor quality of the home I bought I was only there months, roots don't grow that quickly I moved into a termite free home, so how did dead termites eat wires to damage to a working oven?
Claim 1) I had a main sewer blockage due to roots from a city tree within my property It costs me $for the plumber to come out and say he can't clear it out because it is an older home (1962) and doesn't have the wider ports installed in newer homes for his equipment to work I had to spend $2,to have a plumber do what Fidelity Home Warranty could notClaim 2) My oven, which was working at the time of inspection, failed to heat up The oven was working while we were living in the home in the past months Before we moved in, the home was tended for termitesThe $appliance repair team saw dead termites and said that the repair wasn't covered So I don't have an oven now The house only came with appliances, a stove (ok condition), oven (now broken) and dishwasher (replaced due to rust/corrosion) So Fidelity is getting a killer steal on this home, deny claims and don't worry about my fridge, washer, dryer or dishwasher, they are all brand new under warranty from the manufacture
On 8/my downstairs AC unit shut offI contacted fidelity to have a AC tech dispatchedThe tech came on 8/and ran some test and determined that my breaker had lost a leg of powerAfter pulling the breaker he found that the breaker never tripped and melted the breaker to the bus bar in the power boxThe tech moved the breaker to the bottom of the box and put a 40A instead of the recommended and previously used 30A and suggested to get an electrician Fidelity dispatched an electrician and they came on 8/he determined The bus bar and the surrounding breakers were all damaged and all he could do was move the three affected breakers down lower and couldn't replace panel due to warranty restrictionsSo now I have open breaker areas with a melted bus barI called fidelity today to try and get my panel replaced and they tell me that they wont replace it because the contract doesn't cover second hand damage caused by initial failure such as water fire etcI don't think they
We placed a service call regarding our AC unit on or around August 3rd, At the initial complaint we were told a service technician would call us but three days later we still hadn’t heard from anyone so I called them and scheduled to have a company come out and diagnose the problemFidelity sent out a company called *** ***, who upon further investigation I learned has horrible reviews from customers in my area dealing with warranty company issuesWhen the guy came to my house the first thing he did was ask me for payment of my co-pay which had already been paid through Fidelity at the time I placed a service call which the guy knew nothing about he said He looked in my unit and my breaker box and determined that I was having an electrical issue not a problem with my unit and told me that he would send in a report to the company in the morning to let them know that I would need an electrician to resolve an issue with my breakerI waited patiently for over a week to he
We had a toilet bowl crack and flood our upstairsOur insurance company resolved the damage from the flood and took the bowl for evidenceWe explained all of this to the company when we called to see if they would cover the toilet replacementAfter waiting for almost weeks for someone to come out, they refused to replace the toilet because the tank was not at our house like we had already told themI spent an hour on hold and was sent to the voicemail of a manager that never called me backI was still charged a service fee for a plumber to come out and say they had to call the company that then denied to cover the replacementIt was a complete waste of my timeIf they would have told us that it would not be covered when we first called then they would have saved us time and moneyNobody would talk to me or call me back and I still have to pay the service fee for nothingI will never go with this company again and do not recommend anyone else going with them eitherThey have no customer service and are just there to take your money and waste your time
Hello, I would like to complain to a service provided by the insurance company Fidelity National Home WarrantyWe have a contract which covers home appliancesOur refrigerator broke down on 4/29/17, and we requested a service on 5/1/from the insurance companyThe first service appointment was scheduled on 5/2/from to 6pm by Repair companyThe technician came about 7pm!, checked the refrigerator and claimed that a compressor needs to be replaced (took about minutes)The appropriate parts were ordered and the second service appointment was scheduled on 5/17/from to 12pm (two weeks later!)The other technician came in-time, replaced the compressor (took about hours) and claimed that everything should workHowever when we checked the refrigerator in the evening it was not workingThe next service was requested and scheduled on 5/24/from to 12pmThe technician came in-time and claimed that an evaporator is broken (took about hour)The parts were ordere
Claim for my dishwasher (6th claim with company) since December 18th Today I was told they can not replace my appliance because they don't have a model or serial number on the unitHowever, this was/is the primary reason contractors have come to my home in total of timesThe dishwasher has since caught fire and unknown if there is damage due to the poor approach taken by the home warranty company and the contractor who has chosen to fix the unit with parts that do not fit the unit
I submitted a service order request to have my Oven repaired after it broke on December 27, The initial repair company *** *** *** *** *** ** ** *** *** came out to fix the double oven that was not working at all The top or second oven didn't work at all and the second wouldn't even open when he came to repair it The initial repairman sent out by *** *** *** *** only fixed the bottom oven He was given a check on December 29th of $to cover the cost of the repair call
My husband made about calls to *** the repairman who promised each time he would come to fix the problem He never came! I contacted *** to inform them of the problem The customer service representative said they will report the vendor and reassign the order to another vendor The second vendor *** *** *** *** was assigned on January 24, 2017, a month after the initial service order was sent out The second repairman from *** *** *** *
I think this company is a scamThey either don't pick up or put you on hold for over an hour only to transfer you and put you on hold again until you finally hang upTheir diagnostic fee of $costs more than it would to buy replacement parts and replace them yourselfThey have no option on their website to get an authorization to do any work or buy parts yourself for simple thingsMostly, they just never respond -- I think they're trying to annoy customers enough so they don't actually use the warranty that they paid forThis company is trying to scam customers
We have a paid ahead contract with Fidelity Home Warranty and have had for 16yrsWe made a call for service for our AC unit wks ago and we have no service as of yetIn the dead of the summer heat and with several calls made to Fidelity and several calls to the Company that was sent for service and no return calls from eitherWhen Fidelity is contacted we are getting the run around on the phone and no questions are answered about service and we are being transferred to "Authorization" which never picks up their line, and at times we are on hold for an hour before disconnectingI am baffled at the fact a business like this can have over 900+ complaints and no action is takenThey are acting well outside their contracts and something should be doneIts the customers suffering
This company is BADYou will pay more than four hundred dollars up front Customer service is worstThey are UNETHICALWait time is huge and service is non-existenceSupervisor will send the technician to check the problem for earlier serviceService provider didn't gave any service as they came as recall of earlier service and says no payment needed but company will send you the bills anywayThen your call and stupidity startIt's waste of your time and money:(
Please save your money and go some other palaceI would go a class action if there is oneBEWARE and you are WARNED!! Never again!!
We purchased a home warranty plan from Fidelity National Home Warranty with the contract term 1/25/18-1/24/On 2/4/18, we experienced problems at our residence which triggered an emergency phone call to a plumber to fix the problemsWhen we purchased the Home warranty plan we were instructed that ALL repairs which were covered under the home warranty would be reimbursed with exception to the service fee of approximately $**The plumber who did the work also agreed that we would need to submit paperwork and receipts to be reimbursed for the work doneOn 2/16/18, I received the TERMS OF COVERAGE from Fidelity National Home Warranty which was dated at the bottom 2/12/In the terms of coverage, it stated if the work is done with others or themselves, Fidelity would not reimbursedAfter reading this, I contacted the company and spoke to a representative who was quick to send me to a supervisor after unprofessionally handling my questions and complaintsThe supervisor was also ver
This company does not care about customer needs!!! They still have not fixed a existing kitchen repair, but still made me pay my service feeThey have hung up on me when I called to resolve this issueTheir supervisor never returned my call to resolve that issueNow, they dispatched a sheet rock company that will take a week to repair wall holes, that their plumber made in my bathroomPlease stay away from this companyThey have been rude, unhelpful, and inadequateIt's horrible that they can treat their customers like that
I recently acquired a new house (December 2017) and the seller of the house purchased Fidelity National Home Warranty (Fidelity) for usAfter living in the house for months the Jacuzzi in the master bedroom stopped working for usImmediately, I filed a service call with FidelityIt took Fidelity weeks to have someone come out and look at the JacuzziThe company that came out to look at the Jacuzzi told us they would get back to us within 2-daysI never heard back from the firmI called Fidelity to find out what was going onAfter a hour minute wait to talk to a representative I was told that my claim had been declined as the company felt they did not have access to the Jacuzzi to trouble shoot the problemI expressed my concerns with FidelityFidelity however was not listening to my problem and kept saying it was not a covered benefit and finally hung up on meSecond, I had another issue with my swimming pool suctionI called FidelityThey again sent out a firm c
Completely incompetent home Warranty Company Their client support team is offensive and arguementative They don’t resolve the issues and won’t return calls I highly recommend using another Home Warranty Company and as a Realtor I’d be happy to recommend other companies
My wife and I purchased a home warranty from Fidelity National Home Warranty (FNHW) for our house in *** *** and paid extra to have the hot tub/spa included in the coverageI met with the sellers at the house the day escrow closed (November 10, 2016) to have the sellers demonstrate to me how to operate the jets, blowers and heater on the SpaAt that time, everything was working fineLater that day my wife and grandchildren enjoyed using the spaWhen the spa stopped working, I contacted FNHW and they sent a technician outOn December 30, I received a letter from FNHW stating the failure could not have occurred within the coverage period and therefore the claim is not covered by the warrantyI have sent them copies of the HOME PROPERTY INSPECTION REPORT, the REAL ESTATE TRANSFER DISCLOSURE STATEMENT (TDS), and the SELLER PROPERTY QUESTIONNAIRE (SPQ) that all clearly state the spa was was in working condition prior to the sale of the houseIn addition to this documentation,
On April 22, 2018, I contacted Fidelity National Home Warranty regarding the overflow of an upstairs toilet resulting in $*** in damages and $*** in supporting servicesOn April 23,2018, Fidelity National Home Warranty dispatched *** *** of *** *** *** to our home to determine what the cause was to incur said damagesThe plumber with *** *** only investigated the operation of the toilet and did nothing to inspect the plumbing as to what may have caused this toilet to overflow and continue to run for at least 10-minutesI questioned him about running a plumbers snake or investigating the exterior plumbing cleanout for something that could have cased this problemOther than flush the toilet for close to minutes, with and without toilet paper, he determined there was nothing wrong with the operation of the toilet and therefore, Fidelity National Home Warranty would not authorize the replacement of the toiletI was told I could get a 2nd opinion, which I did
The sales department sells seller's coverage but when a seller encounters a problem, they are told it must be a pre-existing condition As a real estate Broker, I will no longer recommend this company as a preferred warranty company They don't stand behind what they sell!
They employ managers like *** ***, who has the customer service skills of a toad Not everyone is out to dupe the system There are many of us with integrity and value truth!
The terms and conditions are written to protect them with very little that they actually cover I needed extensive cleaning of my AC evaporator coils, which they deemed is routine maintenance even though it requires dismantling and removal of a fair amount of the unit I have the Comprehensive Plus or whatever the plan is called There is routine maintenance that I agree should not be covered in their liability but the services that are needed to be performed here are not routineIf you had a preventive maintenance program and your coils got dirty you would still have to make a separate service call for them to remove and clean the coils They deem it maintenance, I deem it poor policy I am not renewing my contract with the company after this incident
Worst possible serviceWould rate negative stars, if possibleHad a broken stovetop and requested serviceThe service person came out, said he fixed it, but it was still not workingRequested a recall and we were never able to reach the person againHe closed the claimPlaced a new one and the repair person came to the house, looked at the stove, and said "I can't fix that" and leftNow Fidelity will not waive service charge, AND want me to pay an additional $** just to cancel my account so that I can purchase a policy through another companyWARNING - DO NOT GO WITH THIS COMPANY
I moved into a new house recently and was given a year of Fidelity Home WarrantyUpon moving into the house, we had a couple of issues- 1) Electrical not working right 2) Non-functioning toilet 3) Non-draining sinkAll of these issues were clearly covered under the warranty and not listed in my disclosures on the houseFidelity sent two workers out to us (an electrician and a plumber) and charged me $** for each visitAll of my claims were denied through no fault of my own even though these issues are supposed to be covered under my contractIn speaking w/ a manager *** (before being disconnected), she found technicalities around why each issue shouldn't be coveredThey were searching for any reason not to complete my service rather than trying to find a way to assist meMy request was that if they didn't want to do the work (Which I believe should be done under the contract), they should've at least refunded my service call fees of $** eachThey were unwilling to do thisI
Here is my honest opinion of Fidelity National Home Warranty on claims for my new home in the past months The home warranty I was provided isn't worth the paper it was printed on I am so fed up with Fidelity Home Warranty that I wish I could get money back and pay for the repairs myself instead of being frustrated with the lack of help from this utterly useless warrantyBut I didn't pay for the warranty, so the funds would go back to the former owner I will never recommend this company to a friend, I will not rate them highly for their customer service and I will only change my mind when the company acknowledges that I am not the person responsible for the poor quality of the home I bought I was only there months, roots don't grow that quickly I moved into a termite free home, so how did dead termites eat wires to damage to a working oven?
Claim 1) I had a main sewer blockage due to roots from a city tree within my property It costs me $for the plumber to come out and say he can't clear it out because it is an older home (1962) and doesn't have the wider ports installed in newer homes for his equipment to work I had to spend $2,to have a plumber do what Fidelity Home Warranty could notClaim 2) My oven, which was working at the time of inspection, failed to heat up The oven was working while we were living in the home in the past months Before we moved in, the home was tended for termitesThe $appliance repair team saw dead termites and said that the repair wasn't covered So I don't have an oven now The house only came with appliances, a stove (ok condition), oven (now broken) and dishwasher (replaced due to rust/corrosion) So Fidelity is getting a killer steal on this home, deny claims and don't worry about my fridge, washer, dryer or dishwasher, they are all brand new under warranty from the manufacture
On 8/my downstairs AC unit shut offI contacted fidelity to have a AC tech dispatchedThe tech came on 8/and ran some test and determined that my breaker had lost a leg of powerAfter pulling the breaker he found that the breaker never tripped and melted the breaker to the bus bar in the power boxThe tech moved the breaker to the bottom of the box and put a 40A instead of the recommended and previously used 30A and suggested to get an electrician Fidelity dispatched an electrician and they came on 8/he determined The bus bar and the surrounding breakers were all damaged and all he could do was move the three affected breakers down lower and couldn't replace panel due to warranty restrictionsSo now I have open breaker areas with a melted bus barI called fidelity today to try and get my panel replaced and they tell me that they wont replace it because the contract doesn't cover second hand damage caused by initial failure such as water fire etcI don't think they
We placed a service call regarding our AC unit on or around August 3rd, At the initial complaint we were told a service technician would call us but three days later we still hadn’t heard from anyone so I called them and scheduled to have a company come out and diagnose the problemFidelity sent out a company called *** ***, who upon further investigation I learned has horrible reviews from customers in my area dealing with warranty company issuesWhen the guy came to my house the first thing he did was ask me for payment of my co-pay which had already been paid through Fidelity at the time I placed a service call which the guy knew nothing about he said He looked in my unit and my breaker box and determined that I was having an electrical issue not a problem with my unit and told me that he would send in a report to the company in the morning to let them know that I would need an electrician to resolve an issue with my breakerI waited patiently for over a week to he
We had a toilet bowl crack and flood our upstairsOur insurance company resolved the damage from the flood and took the bowl for evidenceWe explained all of this to the company when we called to see if they would cover the toilet replacementAfter waiting for almost weeks for someone to come out, they refused to replace the toilet because the tank was not at our house like we had already told themI spent an hour on hold and was sent to the voicemail of a manager that never called me backI was still charged a service fee for a plumber to come out and say they had to call the company that then denied to cover the replacementIt was a complete waste of my timeIf they would have told us that it would not be covered when we first called then they would have saved us time and moneyNobody would talk to me or call me back and I still have to pay the service fee for nothingI will never go with this company again and do not recommend anyone else going with them eitherThey have no customer service and are just there to take your money and waste your time
Hello, I would like to complain to a service provided by the insurance company Fidelity National Home WarrantyWe have a contract which covers home appliancesOur refrigerator broke down on 4/29/17, and we requested a service on 5/1/from the insurance companyThe first service appointment was scheduled on 5/2/from to 6pm by Repair companyThe technician came about 7pm!, checked the refrigerator and claimed that a compressor needs to be replaced (took about minutes)The appropriate parts were ordered and the second service appointment was scheduled on 5/17/from to 12pm (two weeks later!)The other technician came in-time, replaced the compressor (took about hours) and claimed that everything should workHowever when we checked the refrigerator in the evening it was not workingThe next service was requested and scheduled on 5/24/from to 12pmThe technician came in-time and claimed that an evaporator is broken (took about hour)The parts were ordere
Claim for my dishwasher (6th claim with company) since December 18th Today I was told they can not replace my appliance because they don't have a model or serial number on the unitHowever, this was/is the primary reason contractors have come to my home in total of timesThe dishwasher has since caught fire and unknown if there is damage due to the poor approach taken by the home warranty company and the contractor who has chosen to fix the unit with parts that do not fit the unit
I submitted a service order request to have my Oven repaired after it broke on December 27, The initial repair company *** *** *** *** *** ** ** *** *** came out to fix the double oven that was not working at all The top or second oven didn't work at all and the second wouldn't even open when he came to repair it The initial repairman sent out by *** *** *** *** only fixed the bottom oven He was given a check on December 29th of $to cover the cost of the repair call
My husband made about calls to *** the repairman who promised each time he would come to fix the problem He never came! I contacted *** to inform them of the problem The customer service representative said they will report the vendor and reassign the order to another vendor The second vendor *** *** *** *** was assigned on January 24, 2017, a month after the initial service order was sent out The second repairman from *** *** *** *
I think this company is a scamThey either don't pick up or put you on hold for over an hour only to transfer you and put you on hold again until you finally hang upTheir diagnostic fee of $costs more than it would to buy replacement parts and replace them yourselfThey have no option on their website to get an authorization to do any work or buy parts yourself for simple thingsMostly, they just never respond -- I think they're trying to annoy customers enough so they don't actually use the warranty that they paid forThis company is trying to scam customers
We have a paid ahead contract with Fidelity Home Warranty and have had for 16yrsWe made a call for service for our AC unit wks ago and we have no service as of yetIn the dead of the summer heat and with several calls made to Fidelity and several calls to the Company that was sent for service and no return calls from eitherWhen Fidelity is contacted we are getting the run around on the phone and no questions are answered about service and we are being transferred to "Authorization" which never picks up their line, and at times we are on hold for an hour before disconnectingI am baffled at the fact a business like this can have over 900+ complaints and no action is takenThey are acting well outside their contracts and something should be doneIts the customers suffering
This company is BADYou will pay more than four hundred dollars up front Customer service is worstThey are UNETHICALWait time is huge and service is non-existenceSupervisor will send the technician to check the problem for earlier serviceService provider didn't gave any service as they came as recall of earlier service and says no payment needed but company will send you the bills anywayThen your call and stupidity startIt's waste of your time and money:(
Please save your money and go some other palaceI would go a class action if there is oneBEWARE and you are WARNED!! Never again!!
We purchased a home warranty plan from Fidelity National Home Warranty with the contract term 1/25/18-1/24/On 2/4/18, we experienced problems at our residence which triggered an emergency phone call to a plumber to fix the problemsWhen we purchased the Home warranty plan we were instructed that ALL repairs which were covered under the home warranty would be reimbursed with exception to the service fee of approximately $**The plumber who did the work also agreed that we would need to submit paperwork and receipts to be reimbursed for the work doneOn 2/16/18, I received the TERMS OF COVERAGE from Fidelity National Home Warranty which was dated at the bottom 2/12/In the terms of coverage, it stated if the work is done with others or themselves, Fidelity would not reimbursedAfter reading this, I contacted the company and spoke to a representative who was quick to send me to a supervisor after unprofessionally handling my questions and complaintsThe supervisor was also ver
This company does not care about customer needs!!! They still have not fixed a existing kitchen repair, but still made me pay my service feeThey have hung up on me when I called to resolve this issueTheir supervisor never returned my call to resolve that issueNow, they dispatched a sheet rock company that will take a week to repair wall holes, that their plumber made in my bathroomPlease stay away from this companyThey have been rude, unhelpful, and inadequateIt's horrible that they can treat their customers like that
I recently acquired a new house (December 2017) and the seller of the house purchased Fidelity National Home Warranty (Fidelity) for usAfter living in the house for months the Jacuzzi in the master bedroom stopped working for usImmediately, I filed a service call with FidelityIt took Fidelity weeks to have someone come out and look at the JacuzziThe company that came out to look at the Jacuzzi told us they would get back to us within 2-daysI never heard back from the firmI called Fidelity to find out what was going onAfter a hour minute wait to talk to a representative I was told that my claim had been declined as the company felt they did not have access to the Jacuzzi to trouble shoot the problemI expressed my concerns with FidelityFidelity however was not listening to my problem and kept saying it was not a covered benefit and finally hung up on meSecond, I had another issue with my swimming pool suctionI called FidelityThey again sent out a firm c
Completely incompetent home Warranty Company Their client support team is offensive and arguementative They don’t resolve the issues and won’t return calls I highly recommend using another Home Warranty Company and as a Realtor I’d be happy to recommend other companies
My wife and I purchased a home warranty from Fidelity National Home Warranty (FNHW) for our house in *** *** and paid extra to have the hot tub/spa included in the coverageI met with the sellers at the house the day escrow closed (November 10, 2016) to have the sellers demonstrate to me how to operate the jets, blowers and heater on the SpaAt that time, everything was working fineLater that day my wife and grandchildren enjoyed using the spaWhen the spa stopped working, I contacted FNHW and they sent a technician outOn December 30, I received a letter from FNHW stating the failure could not have occurred within the coverage period and therefore the claim is not covered by the warrantyI have sent them copies of the HOME PROPERTY INSPECTION REPORT, the REAL ESTATE TRANSFER DISCLOSURE STATEMENT (TDS), and the SELLER PROPERTY QUESTIONNAIRE (SPQ) that all clearly state the spa was was in working condition prior to the sale of the houseIn addition to this documentation,