They don't stand by their service to ensure the job is done right by their vendorsI had to pay for the same service twice, when the original service wasn't done right the first timeFidelity National Home Warranty provides horrible customer service, and are only focused on every dollar earned and not the quality home services
Hardly ever use their serviceCosts around ***$ a yearI make one service call cause my A/C isn't running properlyGuy comes out from Fidelity Proceeds to tell me the reason is this, and its not covered Wants his **$ for his HUGE advice and ZERO serviceCLEARLY, my A/C doesn't work and wasn't fixedI have two portable units in my house to JUST to help the crappy central A/CAs well, I bought new windows and doors, and the A/C still can't keep up Lies, rip off, and scam like* *** *** *** ** * *** *** *** *** ** *** *** *** *** *** ** *** ***
Terrible service by the vendors and Fidelity takes zero responsibility for the vendors they send to the house! My kitchen refrigerator is broken and ** placed the "RUSH" request for me with *** ***After the technician visited the house and inspected the fridge - it took them days to file a report saying that *** authorized technician is required for this repairWhy send unauthorized vender on the first place??? I keep calling ** to remedy the situation and all get from your company is 20+ min hold times then dropped callsFinally I managed to talk to **, they said their dispatch is looking for authorized dealer to schedule an appointment to come see the fridgeThe dispatch is looking for that person for TWO DAY now** refuses to give any time estimate for finding a repairman, obviously than it will be more time until actual appointment, then ordering the partsAND ITS ALREDY BEEN WEEK WITHOT FRIDGEIT IS SUMMER AND 90F HERE - MY FAMILY with kids NEEDS REF
On Aug 24, our main drain in the house backed up, and water from showers, toilets, etc was coming up the drain the in the basementWe called right awayNo contractor could come out that dayThe next day I reached out to the Fidelity numerous times checking to see if/when a contractor would be out to fix the drainThey could not get a response from any of their local contractorsThis was not a holiday, or a weekendIt was nearing the end of business hours and I finally received authorization to use my own contractor if I could get one out that dayI found one that could come outThey didWe followed all the steps for diagnosis, authorization, phone calls and paperwork that Fidelity neededThey authorized the workThe contractor did only the authorized workWe were very clear that only the authorized work be doneMe, my husband, the contractor and the person with Fidelity in authorizations were all in agreement on what was to be doneContractor finished work, we
I originally opened the case with Fidelity home warranty on July 31, for a broken refrigeratorAs of today, two months later my refrigerator is still brokenI am pregnant and have a toddler so living without a fridge is a nightmareI have called Fidelity multiple times letting them know that my fridge was still broken and that the company they contracted to fix the fridge was unresponsive / not giving me updatesFidelity blames the contract companyThe contract repair company is blaming Fidelity for not approving replacement part requestsAt this point, it is Fidelity's responsibility to either fix my fridge or replace it in a timely mannerThey chose the contract repair company and are supposed to be managing them, not me
I am writhing on behalf my sister in law whom doesn't speak English her address *** ** *** ** *** *** She moved to the house I was there and her daughter helping ,we washed for two days with her washing machine it was working great a week later it stopped agitating ,she called the insurance they came charged dollars left told he will come back with the parts to fix it she gets a call they will not fix it because it was broken before I don't know where they got their information she doesn't speak English they wrote s where she was born never seen that practice before yet they still will not honor the contract the women is years old she has no idea what is going on she is without a washer she bought the insurance specially for that because she live on very fixed income doesn't have money to fix things up they took her dollars and left her hanging .We called explained they refuse to listen
Our tub spout was leaking and broke offFidelity sent a plumber from *** plumbing out to fix itWhen the plumber came out he was very rudeWas hesitant to answer any question, but said that he fixed the issueHe put in a new pipe for the spout, elbow, and lead pipe behind the wall ( I made sure to keep checking in on him, because of how stand ofiish he was, to see what he was doing)I specifically asked him, if there were any leaksHe said he checked and there are no leaksAbout days or so after the supposed repair, I started to see a puddle on my bathroom floor when taking a showerI called *** plumbing back and informed them of the issueThey informed me that I had to contact Fidelity back and do a "recall" ticketI called fidelity back and spoke with a gentleman that was the most polite guy I have talked to at FidelityI informed him of the issue and told him that its leaking so back that there may be structural damage now, because the wall behind the shower in
Pool contractor sent by Fidelity Home Warranty to repair a pool pump issue performed an illegal workFidelity Home Warranty was informed within weeks after the installation and said I should deal directly with the pool companyWhen the pool company stopped responding to my inquires, I contacted Fidelity Home Warranty againAfter spending hours on hold, they always say they need to reach out to the pool company and will call me back within hoursThey never call you backYou have to call them and wait another hour on holdI spoke with them times in the last month and they made no effort to resolve the issue
The electricity went out in my homeI contact my home warranty company and they filed an "emergency complaint." Their vendor never contacted me, never showed up, and when I called and filed several complaints, nothing ever happenedThe electricity is still out at my home and the phone representatives keep insisting that I've canceled the contract, but can't provide any evidence to support this claim
We have had a home warranty with *** for years We have paid for septic coverage which is advertised as covering one pumping a year We used this service two years ago when our septic tank needed to be pumped...there were no technical issues, it was just full They sent *** plumbing and it was pumped for the $deductible Now our septic is full again, I called to get it set up for pumping and the man took my claim and said a plumber would be coming to confirm it needed to be pumped, at which time I paid my $deductible over the phone They sent a plumber who said they cannot check the levels in the tanks I called to let *** know that the guys they sent could not check the levels At which time they tell me septic pumping is only covered if there is a stoppage in the house I called back to gety $returned to me since they took a claim over the phone that wasn't covered At this time the representative spoke to someone in the authorization department who
We had a leak in our spare bathroom that cause some minor damage downstairs due to the fact that it was a small drop that went unnoticed for some time I put some caulk on the leaky pipe joint to contain it while we worked to get the home warranty company to fix the plumbing issue When the plumber arrived, he stated that there was no leak, so he couldn't repair anything There is obvious caulk on the pipe and evidence of slight water damage immediately below (paint cracking/peeling slight spots on the ceiling) He left without addressing the pipe joint that the caulk was containing When I called FNHW to request that they correct the issue, they told me that since the problem wasn't obvious and the plumber couldn't recreate the issue (he didn't try to remove the caulk) that they don't cover that type of repair The joint would have to be actively leaking for get fixed I tried to explain that it would cause additional damage to the house and they may have to then repair that, such as mold abatement and drywall repair, to which I received a response of, "FNHW doesn't cover secondary issues such as mold." So basically I have to pay for a proper repair out of pocket, or I have to pay for repairs due to much more significant damage and possible health concerns Once I realized that they would not assist with the plumbing issue that is part of their contract, I asked for a refund of the $service fee, which they refused to provide They stated that if I could recreate the problem (I.eMake sure the pipe was leaking), they would send another plumber out at that point to fix the leak on the same work order Will I renew? NOPE! I recommend you don't waste your money either!
I submitted a claim for a broken air conditioner on July 9, It is now September 11, 2018, over two months later, and the air conditioner still has not been fixed/replacedAs of month ago, the AC repair company says the AC needs to be replacedEverytime I call the AC repair company, they say to call FidelityWhen I call Fidelity, they say to call the AC repair company
Avoid, avoid, AVOID this company(Did I mention avoiding it?)
We did all right with Fidelity for yearsBy all right, I mean we obviously paid more in than we got in returnBut that’s any insurance businessI still felt that companies like Fidelity were beneficial because they indemnify the cash- and credit-poor against owing thousands of dollars overnightThat was until todayTo replace my leaking water heater, which goes every years, Fidelity, in cahoots with Star Home Services of Las Vegas, announces that I must pay -- in addition to my $visit fee, which goes up $every year, and the $for the policy -- an additional $That's because replacing my water heater requires the removal and re-installation of a water recirculation pump that won't even get replaced(The past three times Fidelity had my water heater replaced, this pump was removed and replaced at no charge.)
When I spoke to Fidelity, they wouldn't budgeBut after crying foul to Star, I got them down to $for the minutes of extra work and they acted like I owed them a huge thank-youWe are not renewing our home warranty with Fidelity this yearI can’t see recommending this company for any service other than emptying your bank account
Home Warranty Issue! Contract *** with Fidelity National Home WarrantyAddress: *** *** *** *** *** ** *** Here are the facts of this issue: Client Mr *** *** *** with Policy # *** I called Fidelity National Home Warranty a few days prior to a technician, *** from ***, showed up to fix the plumbing/faucet issues in the house on December 14, He placed a new chrome faucet in the kitchen sinkFor the two other bathrooms faucets, he told me that he needed to order partsThen I never heard back from himSo I called FIDELITY and got an appointment for Friday December 30, from to I called again at around 10am to make sure someone would come and *** from the company told him that the technician was still in the office at that timeThe technician did not show upI called to express his disappointment to why they said they would come, and they did not show up, without communicatingSo my client showed up late at work as he was wai
Been trying for over a week to get my oven/range fixed by fidelityThey assigned someone minutes out of town and I can’t get them on the phoneI’m about to lose my mindFidelity ***
Cannot reach Fidelity Home Warranty on phoneClaims are ignoredIt would appear that they are on the verge of bankruptcy due to the number of recent complaintsIt is likely now a desperate scam to collect premiums without paying claimsSHould be reported to the police
I have been waiting since May to hear a reply back from Fidelty National Home WarrantyThey expect me to pay for services that were never rendered in my homeThe technician showed up to my home when I was at work and now I have to pending chargesI left two voicemails because I haven't been able to get through to speak to a representative and I have yet to hear a response backMeanwhile this delay has effected my creditI would not recommend this company
This Homa Warranty is one of the biggest scams out there! We purchase a home weeks ago in TexasAt closing we were given by the seller a "Home warranty" that they paid $for a year in case something went wronThe day we moved in the A/C stopped working, again Texas in summer degrees outsideWe called to request serviceAt the time they found our info and told us it would be 7-days before they could do somethingI paid out of my pocket $to fix the problem mind you my husband has cancerNow again, the toilet tank broke they want me to pay $to replace the tank only when a new toilet cost $and yes the toilet in this house is years oldThat brings my current tally to $Is this a scam or whatI called to complaint and they basically said too bad so sad.......I will go to the local TV station with this also
They don't stand by their service to ensure the job is done right by their vendorsI had to pay for the same service twice, when the original service wasn't done right the first timeFidelity National Home Warranty provides horrible customer service, and are only focused on every dollar earned and not the quality home services
Hardly ever use their serviceCosts around ***$ a yearI make one service call cause my A/C isn't running properlyGuy comes out from Fidelity Proceeds to tell me the reason is this, and its not covered Wants his **$ for his HUGE advice and ZERO serviceCLEARLY, my A/C doesn't work and wasn't fixedI have two portable units in my house to JUST to help the crappy central A/CAs well, I bought new windows and doors, and the A/C still can't keep up Lies, rip off, and scam like* *** *** *** ** * *** *** *** *** ** *** *** *** *** *** ** *** ***
They refuse to repair appliances that are covered under warranty
Terrible service by the vendors and Fidelity takes zero responsibility for the vendors they send to the house! My kitchen refrigerator is broken and ** placed the "RUSH" request for me with *** ***After the technician visited the house and inspected the fridge - it took them days to file a report saying that *** authorized technician is required for this repairWhy send unauthorized vender on the first place??? I keep calling ** to remedy the situation and all get from your company is 20+ min hold times then dropped callsFinally I managed to talk to **, they said their dispatch is looking for authorized dealer to schedule an appointment to come see the fridgeThe dispatch is looking for that person for TWO DAY now** refuses to give any time estimate for finding a repairman, obviously than it will be more time until actual appointment, then ordering the partsAND ITS ALREDY BEEN WEEK WITHOT FRIDGEIT IS SUMMER AND 90F HERE - MY FAMILY with kids NEEDS REF
On Aug 24, our main drain in the house backed up, and water from showers, toilets, etc was coming up the drain the in the basementWe called right awayNo contractor could come out that dayThe next day I reached out to the Fidelity numerous times checking to see if/when a contractor would be out to fix the drainThey could not get a response from any of their local contractorsThis was not a holiday, or a weekendIt was nearing the end of business hours and I finally received authorization to use my own contractor if I could get one out that dayI found one that could come outThey didWe followed all the steps for diagnosis, authorization, phone calls and paperwork that Fidelity neededThey authorized the workThe contractor did only the authorized workWe were very clear that only the authorized work be doneMe, my husband, the contractor and the person with Fidelity in authorizations were all in agreement on what was to be doneContractor finished work, we
I originally opened the case with Fidelity home warranty on July 31, for a broken refrigeratorAs of today, two months later my refrigerator is still brokenI am pregnant and have a toddler so living without a fridge is a nightmareI have called Fidelity multiple times letting them know that my fridge was still broken and that the company they contracted to fix the fridge was unresponsive / not giving me updatesFidelity blames the contract companyThe contract repair company is blaming Fidelity for not approving replacement part requestsAt this point, it is Fidelity's responsibility to either fix my fridge or replace it in a timely mannerThey chose the contract repair company and are supposed to be managing them, not me
I am writhing on behalf my sister in law whom doesn't speak English her address *** ** *** ** *** *** She moved to the house I was there and her daughter helping ,we washed for two days with her washing machine it was working great a week later it stopped agitating ,she called the insurance they came charged dollars left told he will come back with the parts to fix it she gets a call they will not fix it because it was broken before I don't know where they got their information she doesn't speak English they wrote s where she was born never seen that practice before yet they still will not honor the contract the women is years old she has no idea what is going on she is without a washer she bought the insurance specially for that because she live on very fixed income doesn't have money to fix things up they took her dollars and left her hanging .We called explained they refuse to listen
Our tub spout was leaking and broke offFidelity sent a plumber from *** plumbing out to fix itWhen the plumber came out he was very rudeWas hesitant to answer any question, but said that he fixed the issueHe put in a new pipe for the spout, elbow, and lead pipe behind the wall ( I made sure to keep checking in on him, because of how stand ofiish he was, to see what he was doing)I specifically asked him, if there were any leaksHe said he checked and there are no leaksAbout days or so after the supposed repair, I started to see a puddle on my bathroom floor when taking a showerI called *** plumbing back and informed them of the issueThey informed me that I had to contact Fidelity back and do a "recall" ticketI called fidelity back and spoke with a gentleman that was the most polite guy I have talked to at FidelityI informed him of the issue and told him that its leaking so back that there may be structural damage now, because the wall behind the shower in
Pool contractor sent by Fidelity Home Warranty to repair a pool pump issue performed an illegal workFidelity Home Warranty was informed within weeks after the installation and said I should deal directly with the pool companyWhen the pool company stopped responding to my inquires, I contacted Fidelity Home Warranty againAfter spending hours on hold, they always say they need to reach out to the pool company and will call me back within hoursThey never call you backYou have to call them and wait another hour on holdI spoke with them times in the last month and they made no effort to resolve the issue
The electricity went out in my homeI contact my home warranty company and they filed an "emergency complaint." Their vendor never contacted me, never showed up, and when I called and filed several complaints, nothing ever happenedThe electricity is still out at my home and the phone representatives keep insisting that I've canceled the contract, but can't provide any evidence to support this claim
Very poor servicedays and waiting for air-condition services when it is degreesAll because fidentity was not able to dispatch service company properly
We have had a home warranty with *** for years We have paid for septic coverage which is advertised as covering one pumping a year We used this service two years ago when our septic tank needed to be pumped...there were no technical issues, it was just full They sent *** plumbing and it was pumped for the $deductible Now our septic is full again, I called to get it set up for pumping and the man took my claim and said a plumber would be coming to confirm it needed to be pumped, at which time I paid my $deductible over the phone They sent a plumber who said they cannot check the levels in the tanks I called to let *** know that the guys they sent could not check the levels At which time they tell me septic pumping is only covered if there is a stoppage in the house I called back to gety $returned to me since they took a claim over the phone that wasn't covered At this time the representative spoke to someone in the authorization department who
We had a leak in our spare bathroom that cause some minor damage downstairs due to the fact that it was a small drop that went unnoticed for some time I put some caulk on the leaky pipe joint to contain it while we worked to get the home warranty company to fix the plumbing issue When the plumber arrived, he stated that there was no leak, so he couldn't repair anything There is obvious caulk on the pipe and evidence of slight water damage immediately below (paint cracking/peeling slight spots on the ceiling) He left without addressing the pipe joint that the caulk was containing When I called FNHW to request that they correct the issue, they told me that since the problem wasn't obvious and the plumber couldn't recreate the issue (he didn't try to remove the caulk) that they don't cover that type of repair The joint would have to be actively leaking for get fixed I tried to explain that it would cause additional damage to the house and they may have to then repair that, such as mold abatement and drywall repair, to which I received a response of, "FNHW doesn't cover secondary issues such as mold." So basically I have to pay for a proper repair out of pocket, or I have to pay for repairs due to much more significant damage and possible health concerns Once I realized that they would not assist with the plumbing issue that is part of their contract, I asked for a refund of the $service fee, which they refused to provide They stated that if I could recreate the problem (I.eMake sure the pipe was leaking), they would send another plumber out at that point to fix the leak on the same work order Will I renew? NOPE! I recommend you don't waste your money either!
I submitted a claim for a broken air conditioner on July 9, It is now September 11, 2018, over two months later, and the air conditioner still has not been fixed/replacedAs of month ago, the AC repair company says the AC needs to be replacedEverytime I call the AC repair company, they say to call FidelityWhen I call Fidelity, they say to call the AC repair company
Avoid, avoid, AVOID this company(Did I mention avoiding it?)
We did all right with Fidelity for yearsBy all right, I mean we obviously paid more in than we got in returnBut that’s any insurance businessI still felt that companies like Fidelity were beneficial because they indemnify the cash- and credit-poor against owing thousands of dollars overnightThat was until todayTo replace my leaking water heater, which goes every years, Fidelity, in cahoots with Star Home Services of Las Vegas, announces that I must pay -- in addition to my $visit fee, which goes up $every year, and the $for the policy -- an additional $That's because replacing my water heater requires the removal and re-installation of a water recirculation pump that won't even get replaced(The past three times Fidelity had my water heater replaced, this pump was removed and replaced at no charge.)
When I spoke to Fidelity, they wouldn't budgeBut after crying foul to Star, I got them down to $for the minutes of extra work and they acted like I owed them a huge thank-youWe are not renewing our home warranty with Fidelity this yearI can’t see recommending this company for any service other than emptying your bank account
Home Warranty Issue! Contract *** with Fidelity National Home WarrantyAddress: *** *** *** *** *** ** *** Here are the facts of this issue: Client Mr *** *** *** with Policy # *** I called Fidelity National Home Warranty a few days prior to a technician, *** from ***, showed up to fix the plumbing/faucet issues in the house on December 14, He placed a new chrome faucet in the kitchen sinkFor the two other bathrooms faucets, he told me that he needed to order partsThen I never heard back from himSo I called FIDELITY and got an appointment for Friday December 30, from to I called again at around 10am to make sure someone would come and *** from the company told him that the technician was still in the office at that timeThe technician did not show upI called to express his disappointment to why they said they would come, and they did not show up, without communicatingSo my client showed up late at work as he was wai
Been trying for over a week to get my oven/range fixed by fidelityThey assigned someone minutes out of town and I can’t get them on the phoneI’m about to lose my mindFidelity ***
Cannot reach Fidelity Home Warranty on phoneClaims are ignoredIt would appear that they are on the verge of bankruptcy due to the number of recent complaintsIt is likely now a desperate scam to collect premiums without paying claimsSHould be reported to the police
I have been waiting since May to hear a reply back from Fidelty National Home WarrantyThey expect me to pay for services that were never rendered in my homeThe technician showed up to my home when I was at work and now I have to pending chargesI left two voicemails because I haven't been able to get through to speak to a representative and I have yet to hear a response backMeanwhile this delay has effected my creditI would not recommend this company
This Homa Warranty is one of the biggest scams out there! We purchase a home weeks ago in TexasAt closing we were given by the seller a "Home warranty" that they paid $for a year in case something went wronThe day we moved in the A/C stopped working, again Texas in summer degrees outsideWe called to request serviceAt the time they found our info and told us it would be 7-days before they could do somethingI paid out of my pocket $to fix the problem mind you my husband has cancerNow again, the toilet tank broke they want me to pay $to replace the tank only when a new toilet cost $and yes the toilet in this house is years oldThat brings my current tally to $Is this a scam or whatI called to complaint and they basically said too bad so sad.......I will go to the local TV station with this also