A company with the most horrible customer serviceIt is just a scam to dupe peopleStay away from themI was facing problems with my air conditionerThey were quick to get the $** deductable and sent someone for initial diagnosisThese contractors could not figure out the problem and the company then told me to go out of networkThe out of network service providers diagnosed the problem with the systemThe compressor had gone bad and it also burst outAfter multiple calls with the company and on providing documentation, itemized labor and equipment charges they tell me that they will send out their own technician again since they work with these kind of HVAC units and they were not sure why the first technician could not figure out the problemThe new technicians come and diagnose the problem and they tell me they will repair the system but the ideal solution should have been to replace itOn contacting the technicians and asking them the ETA of the repairs they tell me that they cannot reach the company and they are not able to bill out for the repairsThe agents who work for this warranty company are so unreachableYou will never talk to a single agent and each time you call them you will have to narrate the entire storyThey have ridiculously long wait timesEvery time I have to wait over 45mins on averageAfter the agent comes on line they make you hold more to check on your case statusAny time of the day you calla automated voice will say HIGH CALL VOLUMES AT THIS TIMEThis is *** every timeThey have purposefully made the system to be unreachableIts been over months and I still don't have an ETA over when my AC will start working againWe did not do our research in buying home warranty and just took what our agent gave usI hope no one has to go through them again
Paid for "SERVICE"; received careless attitude
Do NOT use Fidelity National Home Warranty! They DO NOT value their customers! My policy was paid in full last week (over $800)Today I woke to find a broken water line and spoke to a supervisor who told me there were plenty of other people in front of me with problems..get in line! We were originally told this wasn't that big of a deal by a CSR and that we "could wait"My husband had to explain the water was non-stop rushing and a valve was broken (and we have sick children at home, so turning off water wasn't an option).Instead of trying to help, they sat on this issue all day long without any resolution - I could have had the issue repaired on my own by now! Why did we pay for this "service"? All we've encountered is rudeness and carelessness! This is the worst customer experience ever! I'm honestly feeling like this is nothing short of a scam! If this company genuinely cares for their customers, they need to re-train their age
I had Fidelity home warranty service on my dishwasherThey sent a technician who replaced a partWhen he was gone, the soap dispenser began only working intermittentlyI called Fidelity again to inquire about the issueThey sent the same guy who said found no mechanical failureBut, the issue persisted when he leftI called again and Fidelity sent another tech who refused to try the dishwasher with soap in it to prove that it doesn't workTo shorten the story, I got inappropriately charged again for the service call fee which is $Here are the problems I have with Fidelity: No one informed me that there would be the second charge involvedThey had multiple chances for that I spoke with them on the phone multiple timesThey somehow messed up my work order and I had to call them back to request another work order after waiting daysIt's been almost a month and I'm stuck with this dishwasher that doesn't do the proper jobThe letter sent from Fidelity with a notic
In Feb 2018, *** flagged my oven as gas was leaking, and I could smell itI put in order with Fidelity Home Insurance , and they sent out someone from * * * *** ***The technician diagnosed the problem as needing a new ignitor, and replaced itI dont remember him testing it, or if he did , it was just to turn it on and offThey replaced it in March I used the oven very seldom but smelled gas the first time I used it sometime in AprilI assumed it was just exceess gas burning off., as I thought my oven was repairedI used oven a 2nd time in May and smelled gas still., badI called the appliance store directly, and they said I needed to put in a new order with Fidelity, as it was past days, even though I only used the oven times(BTW The part is warranteed for days, and this was a failure of diagnosing properly, or a faulty part) I felt angered by this and thought maybe the oven was okI used it more timesUPDATE: On August 6, 2018, I called ***
By far the ABSOLUTE worst home insurance company to dateWe have been trying to get a pipe fixed that connects our kitchen sink, dish washer and refrigerator for over a month with absolutely no helpThey sent out someone the first time who REFUSED to go under the house because "he wouldn't fit" when the gentleman who originally told us about the leak was able to fit just fineSo no service that dayThen, another man came and was to look behind our refrigerator but was requiring my 110lbs mother to move the fridge out of the way because it was a liability for him to do itSo again no serviceEach and every single time we call to put in a request, we are placed on hold for over hours at a time, collectively among multiple phone calls because the system hangs up on us after an hour and a halfOn top of it, they, without notice, suspended our warrantySo the option of even trying to figure this out online is also out of the questionThis company should be 100% shut down
My refrigerato/ freezer broke down over five weeks ago nowFidelity national home warranty is who I have my home warranty with, however I am not able to reach them and they have been completely negligent No one ever returns my call I don't know what to do and how to get a hold of them when they do not provide the service I have purchased from them !!!
On 02/02/2018, I contacted the Fidelity Home Warranty Company and informed them that the sewage line was backed up in the kitchen disposal side of the sink which was also backing up into the adjacent bathroom sinkI advised them that I needed a plumber to come out to clean the linesI notified them that the tenant would meet them at the property and allow them accessThe tenant told me later that the plumber from *** *** *** came to the property, looked in the sinks and saw that there was no standing gray water in the sinksHe claimed that per the warranty he could not do anything unless he saw water in the sinkHe left without doing any true diagnosis such as removing the main sewage drain plug, etcThe lines were not cleared and the tenant has addressed the problem by not using that side of the sink and limiting the use of the adjacent bathroomI contacted the Fidelity Home Warranty Department who claims that the service call was providedThe problem remains and no r
We have been with Fidelity for almost years and have had our fridge fixed times and this time they are denying our claimThe first time they fixed it the fridge wasn't working it wasn't coldWe called for service and they send out a company and I cant look them up on the website because it only goes back a yearthey fixed then and now the same thing is happing and its not cold and they send out a company ** *** *** and he said it needs a compositor or somethingWe find out that Fidelity is denying this and we have done nothing to the fridge and they have a bogus reason why they are denying it
Water recirculation pump in my house diedContacted Fidelity National Home WarrantyThey scheduled to have a water heating company visit my houseThis is a second time this pump has died, and Fidelity selected repair company replaced the last pump at Fidelity's cost (fully covered by home insurance)Last time, the only repair was the replacement of the failed pumpNew company sent (*** *** *** * ***) technician suggests all pipes need to be replaced and new valves installed and Fidelity stated all these costs will be at home owner expenseContacted Fidelity and explained that these changes are not needed and were not needed last time eitherAsked to have a different company do the jobThey refusedOnly option they offered was cash payout for the pump, and not replacement costAdditionally, they also charged me extra for service charge, even though there was no work done, and technician did not charge either me or FidelityNow I have to find my own plumber, pay
It has been one week and one day without A/C and it still has not yet been fixedMy family (including my year old and year old children) live in southern California where temperatures this time of year are 110+It does not sound like we will have it fixed this week eitherCruel and dangerous
The WORST warranty you could possibly findMy AC is not working for a week and they could not find anybody to come out here to fix itThe third party contractor they arranged scheduled to come and check my AC days after I created the request but they never even showed upWhen I called the FNHW, they told me to find an outside contractor who could come and fix itI did what they told me but now they are telling me to pay either $out of pocket or wait another week for them to find someone who "may" come here to fix itThis is totally unacceptableI have been waiting here in Texas weather with no AC trying to get a service from them
Terrible communication after the initial service rep visit who came to diagnose the problems with the dishwasher and range After waiting working days, I called *** Appliance for an update All I got was an answering machine that was full I paid $*** to Fidelity National Home Warranty last year during our closing They are obviously trying to maximize their profits by using the lowest bidder I unfortunately will have to deal with it My recommendation is to avoid *** and Fidelity National Home warranty
I'm not even done with them yet, and I think they must be truly evilWorst customer service of ANY company I've ever done business withOne day I held for more than hoursNO option to leave a message for a call backNO choicesI GET IT, YOU HAVE A HIGH NUMBER OF CALLS*** HIRE MORE PEOPLE*** They should be ashamedI live in the deep south and have an air conditioner that just stopped workingMore than a week later we are not close to a resolutionI wish there were negative stars
For almost years I have been a loyal customer of this companySince the day we have moved in, we have continued to have the same issue with our a/c unit, times to be exactEach time they will come out bandage it together and cross their fingers it worksThey have continued to refuse to replace the unitI have paid an additional $*** in service fees on top of my annual co tract amount to not have my warranty company fix an issue for more than an average of 3-monthsRegrettably my only recourse at this time is filling a complaint with the Revdex.com *** *** *** *** ** ** *** ** * ***Hopefully someone reads this and remidies this problem so others don’t waste their money thinking their warrranty company is goi g to do anything other than the bear minimum they need to do
I bought a condo on 9/1/The Seller bought a home warranty from Fidelity to cover any issues that may come up doing my first year of ownershipA few weeks after living here, I noticed a substantial leak coming from my showerI called Fidelity to report the issue on 9/13/They sent a plumber to check it out on 9/16/While there, the plumber and I noted a few other issues thatI called Fidelity that same day to try and add them to the claimI was told that they would have to create a separate claimOn 9/22/they requested more information about the inspection that was performed during the escrow processThat same day I emailed them a copy of my Home Inspection ReportThree weeks went by with no response from FidelityOn 10/7/16, I finally went to the website to follow up on the issueThey finally responded back to me on 10/17/16, by email, to deny my claimThe email read as follows: "I apologize for the delay you have experiencedFNHW has obtained a report from the
Fidelity National Home Warranty is a scamTheir customer service is rude and dishonest and will do everything in their power to deny a claim The plumbing company that they sent out to fix my water heater was a below average company with poor ratings and they failed to fix my heater Fidelity would not send them out again Do not for any reason send them your inspection report Their customer service rep said they needed it to authorize further work which was incorrect and not in line with their contract Avoid this company at all costs I have never encountered such an unprofessional and dishonest company SCAM!!!!
Fidelity National Home Warranty has illegally denied my claim leaving me to live without any electrical power to my bedroom, bathroom or closetFNHW also delayed deciding my claim for weeks while in lived (and continue to live) in sub-standard living conditionsFNHW denied my claims based on the electrician's assumption/guess that the short in the wiring is due to either a nail, a rodent or the wires having melted through their insulationElectrical wiring and rodent infestations are both covered by my policy yet FNHW denies the claim saying they will only cover "wear and tear" which is undefinable and extremely vagueElectrical wiring and rodent damage are on the other hand specific and both are explicitly stated in the contract agreementFNHW is blatantly violating the terms of our agreement and taking weeks to decide the claim is also unacceptable and demands explanationI demand that FNHW respect the terms of our agreement and performs the repairs to my electrical
They are slower to respond than specified in their contract, they charge to replace items that their contract says they will replace as covered, their decisions to repair or replace items can take weeks Overall it seems they are encouraging you to pay someone else or do it yourself instead of put up with their hassles and delays
We had a burst sewage pipe last night and we called fidelity this morningThey told us that we have to wait until the next day to get a technician to our houseThat’s more than hrs since the burst and since the phone callAllegedly, because it’s NOT and emergency (citing no other structures are being damaged) and it’s the holidays -Nov 21st-, so they can’t send anybody until thenWe also asked if we can get another plumber contracted by ourselves and then refunded by them, of course they said noPerhaps I should invite them over for dinner, so they can smell the pleasantness that is raw sewageUnacceptable!
Fidelity Warranty has horrendous, disrespectful "customer service" I had called to request plumbing services per my contract and when the plumber arrived at my location, they spent less than minutes and rendered no services and then left They informed me that no charge would be made to Fidelity home warranty I confirmed with the plumbing company that no charges were made and that a waiver of the $service charge made to me by Fidelity was usually made However when I called Fidelity after receiving the $bill to request the waiver I was treated with abrupt, rude, and disrespect I had asked the supervisor *** yesterday at 3:10pm to escalate my request and he flat out refused which is something I've never experienced I have been a customer of Fidelity's for over years at times with multiple properties and am appalled by the lack of regards for a loyal customer
A company with the most horrible customer serviceIt is just a scam to dupe peopleStay away from themI was facing problems with my air conditionerThey were quick to get the $** deductable and sent someone for initial diagnosisThese contractors could not figure out the problem and the company then told me to go out of networkThe out of network service providers diagnosed the problem with the systemThe compressor had gone bad and it also burst outAfter multiple calls with the company and on providing documentation, itemized labor and equipment charges they tell me that they will send out their own technician again since they work with these kind of HVAC units and they were not sure why the first technician could not figure out the problemThe new technicians come and diagnose the problem and they tell me they will repair the system but the ideal solution should have been to replace itOn contacting the technicians and asking them the ETA of the repairs they tell me that they cannot reach the company and they are not able to bill out for the repairsThe agents who work for this warranty company are so unreachableYou will never talk to a single agent and each time you call them you will have to narrate the entire storyThey have ridiculously long wait timesEvery time I have to wait over 45mins on averageAfter the agent comes on line they make you hold more to check on your case statusAny time of the day you calla automated voice will say HIGH CALL VOLUMES AT THIS TIMEThis is *** every timeThey have purposefully made the system to be unreachableIts been over months and I still don't have an ETA over when my AC will start working againWe did not do our research in buying home warranty and just took what our agent gave usI hope no one has to go through them again
Paid for "SERVICE"; received careless attitude
Do NOT use Fidelity National Home Warranty! They DO NOT value their customers! My policy was paid in full last week (over $800)Today I woke to find a broken water line and spoke to a supervisor who told me there were plenty of other people in front of me with problems..get in line! We were originally told this wasn't that big of a deal by a CSR and that we "could wait"My husband had to explain the water was non-stop rushing and a valve was broken (and we have sick children at home, so turning off water wasn't an option).Instead of trying to help, they sat on this issue all day long without any resolution - I could have had the issue repaired on my own by now! Why did we pay for this "service"? All we've encountered is rudeness and carelessness! This is the worst customer experience ever! I'm honestly feeling like this is nothing short of a scam! If this company genuinely cares for their customers, they need to re-train their age
I had Fidelity home warranty service on my dishwasherThey sent a technician who replaced a partWhen he was gone, the soap dispenser began only working intermittentlyI called Fidelity again to inquire about the issueThey sent the same guy who said found no mechanical failureBut, the issue persisted when he leftI called again and Fidelity sent another tech who refused to try the dishwasher with soap in it to prove that it doesn't workTo shorten the story, I got inappropriately charged again for the service call fee which is $Here are the problems I have with Fidelity: No one informed me that there would be the second charge involvedThey had multiple chances for that I spoke with them on the phone multiple timesThey somehow messed up my work order and I had to call them back to request another work order after waiting daysIt's been almost a month and I'm stuck with this dishwasher that doesn't do the proper jobThe letter sent from Fidelity with a notic
In Feb 2018, *** flagged my oven as gas was leaking, and I could smell itI put in order with Fidelity Home Insurance , and they sent out someone from * * * *** ***The technician diagnosed the problem as needing a new ignitor, and replaced itI dont remember him testing it, or if he did , it was just to turn it on and offThey replaced it in March I used the oven very seldom but smelled gas the first time I used it sometime in AprilI assumed it was just exceess gas burning off., as I thought my oven was repairedI used oven a 2nd time in May and smelled gas still., badI called the appliance store directly, and they said I needed to put in a new order with Fidelity, as it was past days, even though I only used the oven times(BTW The part is warranteed for days, and this was a failure of diagnosing properly, or a faulty part) I felt angered by this and thought maybe the oven was okI used it more timesUPDATE: On August 6, 2018, I called ***
By far the ABSOLUTE worst home insurance company to dateWe have been trying to get a pipe fixed that connects our kitchen sink, dish washer and refrigerator for over a month with absolutely no helpThey sent out someone the first time who REFUSED to go under the house because "he wouldn't fit" when the gentleman who originally told us about the leak was able to fit just fineSo no service that dayThen, another man came and was to look behind our refrigerator but was requiring my 110lbs mother to move the fridge out of the way because it was a liability for him to do itSo again no serviceEach and every single time we call to put in a request, we are placed on hold for over hours at a time, collectively among multiple phone calls because the system hangs up on us after an hour and a halfOn top of it, they, without notice, suspended our warrantySo the option of even trying to figure this out online is also out of the questionThis company should be 100% shut down
My refrigerato/ freezer broke down over five weeks ago nowFidelity national home warranty is who I have my home warranty with, however I am not able to reach them and they have been completely negligent No one ever returns my call I don't know what to do and how to get a hold of them when they do not provide the service I have purchased from them !!!
On 02/02/2018, I contacted the Fidelity Home Warranty Company and informed them that the sewage line was backed up in the kitchen disposal side of the sink which was also backing up into the adjacent bathroom sinkI advised them that I needed a plumber to come out to clean the linesI notified them that the tenant would meet them at the property and allow them accessThe tenant told me later that the plumber from *** *** *** came to the property, looked in the sinks and saw that there was no standing gray water in the sinksHe claimed that per the warranty he could not do anything unless he saw water in the sinkHe left without doing any true diagnosis such as removing the main sewage drain plug, etcThe lines were not cleared and the tenant has addressed the problem by not using that side of the sink and limiting the use of the adjacent bathroomI contacted the Fidelity Home Warranty Department who claims that the service call was providedThe problem remains and no r
We have been with Fidelity for almost years and have had our fridge fixed times and this time they are denying our claimThe first time they fixed it the fridge wasn't working it wasn't coldWe called for service and they send out a company and I cant look them up on the website because it only goes back a yearthey fixed then and now the same thing is happing and its not cold and they send out a company ** *** *** and he said it needs a compositor or somethingWe find out that Fidelity is denying this and we have done nothing to the fridge and they have a bogus reason why they are denying it
Water recirculation pump in my house diedContacted Fidelity National Home WarrantyThey scheduled to have a water heating company visit my houseThis is a second time this pump has died, and Fidelity selected repair company replaced the last pump at Fidelity's cost (fully covered by home insurance)Last time, the only repair was the replacement of the failed pumpNew company sent (*** *** *** * ***) technician suggests all pipes need to be replaced and new valves installed and Fidelity stated all these costs will be at home owner expenseContacted Fidelity and explained that these changes are not needed and were not needed last time eitherAsked to have a different company do the jobThey refusedOnly option they offered was cash payout for the pump, and not replacement costAdditionally, they also charged me extra for service charge, even though there was no work done, and technician did not charge either me or FidelityNow I have to find my own plumber, pay
It has been one week and one day without A/C and it still has not yet been fixedMy family (including my year old and year old children) live in southern California where temperatures this time of year are 110+It does not sound like we will have it fixed this week eitherCruel and dangerous
The WORST warranty you could possibly findMy AC is not working for a week and they could not find anybody to come out here to fix itThe third party contractor they arranged scheduled to come and check my AC days after I created the request but they never even showed upWhen I called the FNHW, they told me to find an outside contractor who could come and fix itI did what they told me but now they are telling me to pay either $out of pocket or wait another week for them to find someone who "may" come here to fix itThis is totally unacceptableI have been waiting here in Texas weather with no AC trying to get a service from them
Terrible communication after the initial service rep visit who came to diagnose the problems with the dishwasher and range After waiting working days, I called *** Appliance for an update All I got was an answering machine that was full I paid $*** to Fidelity National Home Warranty last year during our closing They are obviously trying to maximize their profits by using the lowest bidder I unfortunately will have to deal with it My recommendation is to avoid *** and Fidelity National Home warranty
I'm not even done with them yet, and I think they must be truly evilWorst customer service of ANY company I've ever done business withOne day I held for more than hoursNO option to leave a message for a call backNO choicesI GET IT, YOU HAVE A HIGH NUMBER OF CALLS*** HIRE MORE PEOPLE*** They should be ashamedI live in the deep south and have an air conditioner that just stopped workingMore than a week later we are not close to a resolutionI wish there were negative stars
For almost years I have been a loyal customer of this companySince the day we have moved in, we have continued to have the same issue with our a/c unit, times to be exactEach time they will come out bandage it together and cross their fingers it worksThey have continued to refuse to replace the unitI have paid an additional $*** in service fees on top of my annual co tract amount to not have my warranty company fix an issue for more than an average of 3-monthsRegrettably my only recourse at this time is filling a complaint with the Revdex.com *** *** *** *** ** ** *** ** * ***Hopefully someone reads this and remidies this problem so others don’t waste their money thinking their warrranty company is goi g to do anything other than the bear minimum they need to do
I bought a condo on 9/1/The Seller bought a home warranty from Fidelity to cover any issues that may come up doing my first year of ownershipA few weeks after living here, I noticed a substantial leak coming from my showerI called Fidelity to report the issue on 9/13/They sent a plumber to check it out on 9/16/While there, the plumber and I noted a few other issues thatI called Fidelity that same day to try and add them to the claimI was told that they would have to create a separate claimOn 9/22/they requested more information about the inspection that was performed during the escrow processThat same day I emailed them a copy of my Home Inspection ReportThree weeks went by with no response from FidelityOn 10/7/16, I finally went to the website to follow up on the issueThey finally responded back to me on 10/17/16, by email, to deny my claimThe email read as follows: "I apologize for the delay you have experiencedFNHW has obtained a report from the
Fidelity National Home Warranty is a scamTheir customer service is rude and dishonest and will do everything in their power to deny a claim The plumbing company that they sent out to fix my water heater was a below average company with poor ratings and they failed to fix my heater Fidelity would not send them out again Do not for any reason send them your inspection report Their customer service rep said they needed it to authorize further work which was incorrect and not in line with their contract Avoid this company at all costs I have never encountered such an unprofessional and dishonest company SCAM!!!!
Fidelity National Home Warranty has illegally denied my claim leaving me to live without any electrical power to my bedroom, bathroom or closetFNHW also delayed deciding my claim for weeks while in lived (and continue to live) in sub-standard living conditionsFNHW denied my claims based on the electrician's assumption/guess that the short in the wiring is due to either a nail, a rodent or the wires having melted through their insulationElectrical wiring and rodent infestations are both covered by my policy yet FNHW denies the claim saying they will only cover "wear and tear" which is undefinable and extremely vagueElectrical wiring and rodent damage are on the other hand specific and both are explicitly stated in the contract agreementFNHW is blatantly violating the terms of our agreement and taking weeks to decide the claim is also unacceptable and demands explanationI demand that FNHW respect the terms of our agreement and performs the repairs to my electrical
They are slower to respond than specified in their contract, they charge to replace items that their contract says they will replace as covered, their decisions to repair or replace items can take weeks Overall it seems they are encouraging you to pay someone else or do it yourself instead of put up with their hassles and delays
We had a burst sewage pipe last night and we called fidelity this morningThey told us that we have to wait until the next day to get a technician to our houseThat’s more than hrs since the burst and since the phone callAllegedly, because it’s NOT and emergency (citing no other structures are being damaged) and it’s the holidays -Nov 21st-, so they can’t send anybody until thenWe also asked if we can get another plumber contracted by ourselves and then refunded by them, of course they said noPerhaps I should invite them over for dinner, so they can smell the pleasantness that is raw sewageUnacceptable!
Fidelity Warranty has horrendous, disrespectful "customer service" I had called to request plumbing services per my contract and when the plumber arrived at my location, they spent less than minutes and rendered no services and then left They informed me that no charge would be made to Fidelity home warranty I confirmed with the plumbing company that no charges were made and that a waiver of the $service charge made to me by Fidelity was usually made However when I called Fidelity after receiving the $bill to request the waiver I was treated with abrupt, rude, and disrespect I had asked the supervisor *** yesterday at 3:10pm to escalate my request and he flat out refused which is something I've never experienced I have been a customer of Fidelity's for over years at times with multiple properties and am appalled by the lack of regards for a loyal customer