Fidelity is denying the covered claim stipulated in the contract in bad faith! I am very frustrated by Fidelity's service, and they employed these tactics to to deny a covered claim in bad faithFirst, their authorization office told me the pool check value was not covered, which is totally false, the POOL EQUIPMENT is covered under the policy, if it is uncovered, I would like to know the exclusion clauseSecond, this is a pool pump leak, the technician came over and fixed it on 2/26, and the leak recurred a few days ago, the technician came over yesterday and left me a note "Found issue with pump and will repair", but I received a call from Fidelity's office this morning stating there is nothing wrong with the pump, which is contradictory with the note by technicianI requested to call with the supervisor and the agent asked why I need to talk to his supervisor rudely, I did not get a call back from the supervisor, apparently their office is preventing me from talking to the superv
I have a home warranty repair request for repair of a range ovenOver weeks and service Contactor later , still no resolutionCalled in ???????????????? customer service several time and was told : it’s my responsibly to follow up with contractors to repair my oven Both contractors show up and didn’t do any repairI called fidelity several time and all they say is They have to wait for report but after a week, still no report and contractors sez they get it inNo accountability on ???????????????? to follow up and get contractors to do there job and get my oven repair
My garage door would not open because the cable was brokenThe door was about to come off the track because the wheels that run on the tracks were coming offThe only way to put the garage door back into the tracks so it would not come off the tracks was to cut the cable on the other side, so both sides would come downThat happened after 6pm at night and it was already dark outsideAfter we cut the cable on the other side, then we were able to save the garage door by putting it back on the track and able to close it for the nightThe same night I made an online request for the Insurance Company to fix the cable on the doorThey sent a technician who noticed I cut the cableI explained to him what happened and that I had to do it to put the door back on the track or it would fall offThe insurance company did not care for what I said and denied the claim saying that it was "unusual wear and tear"I tried to explain to the insurance attendant at claims (Jenifer) that the door w
*** ** *** *** ** * *** *** ** *** *** *** *** ** *** ** ** *** *** *** ** *** *** *** *** *** *** *** *** * *** *** *** ***Bottom line, this company has the worst customer service I have ever experiencedFor what they cover, and the base cost of a plan plus the additional cost to the consumer for "repairs" - I would consider this a scam I would rate them lower if I could
We contacted Fidelity National Home Warranty, the company that we have our home owners insurance through, at the end of June due to appliances not workingAfter sending various technicians to assess the problems, it was determined that our oven, dish washer, and refri**rator needed to be replacedThis step alone required countless phone calls on my part to follow upFidelity kept saying that they did not have the reports from the technicians, or that information from the report was missingI even reached out to the company, who supposedly did not submit the information, and they said they completed all information, even refaxed it, and the claim was closed on their endAfter reviewing the copy of the report they gave me, they had in fact completed all of the information that Fidelity kept saying was missingUltimately, we chose to replace the oven and dishwasher through Fidelity and take the "cash out" for the frid**We have encountered numerous issues along the wayIt is Septe
I purchased a home in June of at *** *** *** *** *** ***There was money left over from the sale of the houseI was told later that the extra money was spent on a home warranty with Fidelity Home WarrantyI never requested this specific Home Warranty company and never signed a contract with themI "never received a contract from them"Meanwhile I requested to have my roof fixed in the month of June Someone came out and said they did repairsNow that the rain has hit my houseThe roof they came to fix has left a lot of damage to my garageI called them and they said they are not responsible because they only guarantee work for daysAnd they also indicated they were "never authorized " to perform the work in the beginningIt was all a mistakeAnd to end the discussion they said the roof was only covered for one yearThe first yearAnd even though the work was conducted incompetent "during" the first year that it was authorized to be done, they ar
It's the worst ever warranty and they just want your money and NOT fix the issueI've living with a problem-ridden fridge for past months and after visits from warranty people , the issue still exists
Dishwasher is an included item on my contract, however, they notified that the system has not been working previously, thus it cannot be fixedI submitted the home inspection reportI submitted the request on 2/18/and it still has not been resolved to this day
Our kitchen was flooded on Thursday afternoon when I got homeI called Fidelity and they set me up with a plumberThe plumber couldn't come out until MondayOur water was off all weekendMy Father In Law waited at my house for the plumber to arrive and fix our issue which ended up being a simple problem with our faucet leaking off the counter onto our floorThe plumber *** arrives, and with a bad attitude tells him, "I don't know why I'm hereFidelity just sent me and didn't tell me anything." My father in law takes him to the kitchen, turns on the faucet and no leakThe plumber replies with, "I can't fix it if I see nothing wrong." My father in law asks him to wait while he turns on the faucet and it finally starts leakingSo he fixed itbut he destroyed our faucet while doing soHe lied about it and said he didn't do itWrote, "So I won't be blamed." On his service orderI figure if he didn't do it he would have showed us before he went in to do itMy FIL said the guy was about to leave without fixing anythingI called Fidelity within minutes of the man leaving to complainI sent photos immediatelyNo response from Fidelity regarding my problemI have used Fidelity many times and their services have been okFidelity won't make it right and I spoke with supervisorsThe plumbing company won't make it right, the owner never called me back and I paid $for horrible service from someone extremely unprofessional who didn't want to go to work that dayI checked his name in *** (***) and he has terrible reviewsI figure if the owner of the plumbing company sends someone who lacks professionalism then they will be the sameI will not be recommending Fidelity ever again and I will not be renewing with them next year
This company is a shamIf an issue arises, their m.ois clearly to provide such slow and shoddy service that we will just give up completelySave your money, because these guys are going to waste it along with your time
March 29th we bought a house that came with a home warranty, we did every inspection we could while in the process of purchasing this house, checked for underground oil tanks, sewer line check, full home inspection ***since we were moving to the *** area and wanted everything to be checkedUpon the inspection we noticed that the AC was not tested, we reached out to the home warranty as well as the tittle and Sellers Realtor to make sure that if there was any damage to the AC unit it would be covered by the warranty companyAll assured us that as long as no preexisting conditions were noted the Warranty company would cover the repair/replace of the AC unitApril 23rd (Approximately) we turn on the AC unit and the unit does not work, we call the home warranty company, they are extremely rude, we put in a request for service, they send a man out to check the unit, he states that there is possibly damage to the unit because of dog urine, however the primary cause of the damage
March 29th we bought a house that came with a home warranty, we did every inspection we could while in the process of purchasing this house, checked for underground oil tanks, sewer line check, full home inspection ***since we were moving to the *** area and wanted everything to be checkedUpon the inspection we noticed that the AC was not tested, we reached out to the home warranty as well as the tittle and Sellers Realtor to make sure that if there was any damage to the AC unit it would be covered by the warranty companyAll assured us that as long as no preexisting conditions were noted the Warranty company would cover the repair/replace of the AC unitApril 23rd (Approximately) we turn on the AC unit and the unit does not work, we call the home warranty company, they are extremely rude, we put in a request for service, they send a man out to check the unit, he states that there is possibly damage to the unit because of dog urine, however the primary cause of the damage
This compay has the worst customer service and mis-represents their contracts to their customersWhen you request for a work order the customer rep will tell you you're covered for repairs and serviceHOWEVER, when the service person arrives to do the work, they are told by Fidelity that the insurance does NOT cover the partsAfter paying the 75$ fee to process the workorder and get the specialist out to the property, it cant be done unless you 'upgrade' your policy....I the customer am out full day of work, aggrivated that I can't have the sink fixed, need to call another plumber and by the parts myselft Fidelity home warranty company is TERRIBLE! 'this is the second time this has happenedCustomers should be warned to not do business with them
My wife and I purchased a home warranty from Fidelity National Home Warranty (FNHW) for our house in *** *** and paid extra to have the hot tub/spa included in the coverageI met with the sellers at the house the day escrow closed (November 10, 2016) to have the sellers demonstrate to me how to operate the jets, blowers and heater on the SpaAt that time, everything was working fineLater that day my wife and grandchildren enjoyed using the spaWhen the spa stopped working, I contacted FNHW and they sent a technician outOn December 30, I received a letter from FNHW stating the failure could not have occurred within the coverage period and therefore the claim is not covered by the warrantyI have sent them copies of the HOME PROPERTY INSPECTION REPORT, the REAL ESTATE TRANSFER DISCLOSURE STATEMENT (TDS), and the SELLER PROPERTY QUESTIONNAIRE (SPQ) that all clearly state the spa was was in working condition prior to the sale of the houseIn addition to this documentation,
My realtor set us up with Fidelity National Home Warranty Our water heater stopped working on a sunday morning and I immediately called Fidelity They stated they were contacting their vendor and I would hear from them sunday or maybe monday; because this situation was an "emergency" The vendor never did contact me; I called them Monday AM along with Fideltiy The vendor stated that they did NOT work on weekends; and could not understand why Fidelity had made this referral The water heater was not repaired until Wednesday night 5PMI made several phone calls to Fidelity and they condescendingly told me "we can't control our vendor's schedules" and absolutely would not "rush" this service - - as stated on sunday amThe ratings on this company are horrible; yet realtors continue to make referrals for their clients You wonder why referrals are made to this company automatically at closing
My wife and I just purchased a home and were given a warranty through Fidelity National Home Warranty (contract #***)Our a/c has been out for over weeks They sent a company A&M air conditioning out of Monrovia Ca and he came out a days later and said there was a leak Had to wait for authorization and a week for him to come out again to repair the leak The tech was at the house for no more then min and tried to leave saying the unit was fixed The a/c was not blowing cold and was told to let it run for a while This guy is a joke and his company has a ton of bad reviewsI have been trying to contact the warranty company and the times I have called I have been on hold for over min and have not spoken to anyoneMy wife is months pregnant and we have had a heat spell lately and its unbearable and I want the warranty to fix or replace the unitI feel I am getting taken advantage ofThey take your money for the contract and the service fee and not
A company that has no respect for their customer and offers no service recovery or customer resolutionTheir authorization manager *** is rude, has zero managerial skills and should not be in the customer service field
I hold a Fidelity Home WarrantyWhen my dishwasher broke, I reached out to FidelityThey had a vendor contact me, and several days later he arrived (late) to examine the dishwasherHe departed and said he would order the partThat was a FridayThe following week I called the vendor to check the status of my repairHis rep was unaware of my existenceAfter some time, the rep then told me the part was available and the repair would be done FridayThat Friday the vendor did not show or callHe was unreachable by phoneI contacted Fidelity, who managed to reach the vendor through "back lines." The vendor claimed the part had not arrived and that the appointment for that day was a mistakeThe repair was rescheduled for the following weekThe following week, the vendor again did not show or callI contacted Fidelity, who managed to reach the vendor after several hoursThe vendor claimed the part "was unavailable for pickup" despite it only being around 3pmWhen I requested more details, such as why it was unavailable or when had it been ordered, Fidelity could not provide any detailsThe repair was rescheduled for the following MondayThat Monday the vendor once again did not show or callI contacted Fidelity, who claimed they were unable to reach the vendor but left a messageSeveral hours later, the vendor called and once again claimed the part was unavailableHe rescheduled the repair for WednesdayAt that point, I contacted Fidelity and requested a new vendorFidelity informed me they would not do so as the part had been ordered (I doubt it had) and they could only offer me a "buy out" to perform the repair myselfAfter weeks of delays and a disgusting lack of professionalism, the best that a national company could offer was the cost of the partFidelity had no interest in customers or their timeIt employs hack vendors who can't be bothered to even make a one minute phone callDo not under any circumstances spend one cent on this companyIt is a plague that will waste your time
My A/C went out last MondayIt is now the following Wednesday and still the part that is needed is not inWhy? The company sent out a guy the same day I called them (Monday)He told me and the company what was needed to repair and would take 3-days to get inThat was last WednesdayWe find out that the company didn't order the part needed (compressor) until this Monday - a week later! Why did they wait a week to order the part? They said they has to "approve" the warranty wrokI have been displaced staying with relatives for days and counting now in the degree Texas heatThis is a horrible companyDon't use them!!! Run!!!
We just bought a home and got home warranty.I am very disappointed with these company they do not help you at all they hire companies they are not creadicrable at all the reason I said these I have a electrician come to my house I paid him in cash and ask for the receive never got it back and call fidelity and let them know they did leasen at all I still responsible to pay and according to them they fire the electrician and his company but I still have to pay again what kind of company those this and also for people trying to get fidelity be careful because when you get contracts if you don't like their work they don't refund back and plus you end paying more and plus every time you need a service you have to pay $when you call and pay again when they come to do work and if doesn't get done you pay again these is not work it is better to hire some directly then having these company to do it for you they are ripoff.I will not recommend these company again I never complain or write reviews but these company is not what they sale to you I very disappointed
Fidelity is denying the covered claim stipulated in the contract in bad faith! I am very frustrated by Fidelity's service, and they employed these tactics to to deny a covered claim in bad faithFirst, their authorization office told me the pool check value was not covered, which is totally false, the POOL EQUIPMENT is covered under the policy, if it is uncovered, I would like to know the exclusion clauseSecond, this is a pool pump leak, the technician came over and fixed it on 2/26, and the leak recurred a few days ago, the technician came over yesterday and left me a note "Found issue with pump and will repair", but I received a call from Fidelity's office this morning stating there is nothing wrong with the pump, which is contradictory with the note by technicianI requested to call with the supervisor and the agent asked why I need to talk to his supervisor rudely, I did not get a call back from the supervisor, apparently their office is preventing me from talking to the superv
I have a home warranty repair request for repair of a range ovenOver weeks and service Contactor later , still no resolutionCalled in ???????????????? customer service several time and was told : it’s my responsibly to follow up with contractors to repair my oven Both contractors show up and didn’t do any repairI called fidelity several time and all they say is They have to wait for report but after a week, still no report and contractors sez they get it inNo accountability on ???????????????? to follow up and get contractors to do there job and get my oven repair
My garage door would not open because the cable was brokenThe door was about to come off the track because the wheels that run on the tracks were coming offThe only way to put the garage door back into the tracks so it would not come off the tracks was to cut the cable on the other side, so both sides would come downThat happened after 6pm at night and it was already dark outsideAfter we cut the cable on the other side, then we were able to save the garage door by putting it back on the track and able to close it for the nightThe same night I made an online request for the Insurance Company to fix the cable on the doorThey sent a technician who noticed I cut the cableI explained to him what happened and that I had to do it to put the door back on the track or it would fall offThe insurance company did not care for what I said and denied the claim saying that it was "unusual wear and tear"I tried to explain to the insurance attendant at claims (Jenifer) that the door w
*** ** *** *** ** * *** *** ** *** *** *** *** ** *** ** ** *** *** *** ** *** *** *** *** *** *** *** *** * *** *** *** ***Bottom line, this company has the worst customer service I have ever experiencedFor what they cover, and the base cost of a plan plus the additional cost to the consumer for "repairs" - I would consider this a scam I would rate them lower if I could
We contacted Fidelity National Home Warranty, the company that we have our home owners insurance through, at the end of June due to appliances not workingAfter sending various technicians to assess the problems, it was determined that our oven, dish washer, and refri**rator needed to be replacedThis step alone required countless phone calls on my part to follow upFidelity kept saying that they did not have the reports from the technicians, or that information from the report was missingI even reached out to the company, who supposedly did not submit the information, and they said they completed all information, even refaxed it, and the claim was closed on their endAfter reviewing the copy of the report they gave me, they had in fact completed all of the information that Fidelity kept saying was missingUltimately, we chose to replace the oven and dishwasher through Fidelity and take the "cash out" for the frid**We have encountered numerous issues along the wayIt is Septe
I purchased a home in June of at *** *** *** *** *** ***There was money left over from the sale of the houseI was told later that the extra money was spent on a home warranty with Fidelity Home WarrantyI never requested this specific Home Warranty company and never signed a contract with themI "never received a contract from them"Meanwhile I requested to have my roof fixed in the month of June Someone came out and said they did repairsNow that the rain has hit my houseThe roof they came to fix has left a lot of damage to my garageI called them and they said they are not responsible because they only guarantee work for daysAnd they also indicated they were "never authorized " to perform the work in the beginningIt was all a mistakeAnd to end the discussion they said the roof was only covered for one yearThe first yearAnd even though the work was conducted incompetent "during" the first year that it was authorized to be done, they ar
It's the worst ever warranty and they just want your money and NOT fix the issueI've living with a problem-ridden fridge for past months and after visits from warranty people , the issue still exists
Dishwasher is an included item on my contract, however, they notified that the system has not been working previously, thus it cannot be fixedI submitted the home inspection reportI submitted the request on 2/18/and it still has not been resolved to this day
Our kitchen was flooded on Thursday afternoon when I got homeI called Fidelity and they set me up with a plumberThe plumber couldn't come out until MondayOur water was off all weekendMy Father In Law waited at my house for the plumber to arrive and fix our issue which ended up being a simple problem with our faucet leaking off the counter onto our floorThe plumber *** arrives, and with a bad attitude tells him, "I don't know why I'm hereFidelity just sent me and didn't tell me anything." My father in law takes him to the kitchen, turns on the faucet and no leakThe plumber replies with, "I can't fix it if I see nothing wrong." My father in law asks him to wait while he turns on the faucet and it finally starts leakingSo he fixed itbut he destroyed our faucet while doing soHe lied about it and said he didn't do itWrote, "So I won't be blamed." On his service orderI figure if he didn't do it he would have showed us before he went in to do itMy FIL said the guy was about to leave without fixing anythingI called Fidelity within minutes of the man leaving to complainI sent photos immediatelyNo response from Fidelity regarding my problemI have used Fidelity many times and their services have been okFidelity won't make it right and I spoke with supervisorsThe plumbing company won't make it right, the owner never called me back and I paid $for horrible service from someone extremely unprofessional who didn't want to go to work that dayI checked his name in *** (***) and he has terrible reviewsI figure if the owner of the plumbing company sends someone who lacks professionalism then they will be the sameI will not be recommending Fidelity ever again and I will not be renewing with them next year
This company is a shamIf an issue arises, their m.ois clearly to provide such slow and shoddy service that we will just give up completelySave your money, because these guys are going to waste it along with your time
March 29th we bought a house that came with a home warranty, we did every inspection we could while in the process of purchasing this house, checked for underground oil tanks, sewer line check, full home inspection ***since we were moving to the *** area and wanted everything to be checkedUpon the inspection we noticed that the AC was not tested, we reached out to the home warranty as well as the tittle and Sellers Realtor to make sure that if there was any damage to the AC unit it would be covered by the warranty companyAll assured us that as long as no preexisting conditions were noted the Warranty company would cover the repair/replace of the AC unitApril 23rd (Approximately) we turn on the AC unit and the unit does not work, we call the home warranty company, they are extremely rude, we put in a request for service, they send a man out to check the unit, he states that there is possibly damage to the unit because of dog urine, however the primary cause of the damage
March 29th we bought a house that came with a home warranty, we did every inspection we could while in the process of purchasing this house, checked for underground oil tanks, sewer line check, full home inspection ***since we were moving to the *** area and wanted everything to be checkedUpon the inspection we noticed that the AC was not tested, we reached out to the home warranty as well as the tittle and Sellers Realtor to make sure that if there was any damage to the AC unit it would be covered by the warranty companyAll assured us that as long as no preexisting conditions were noted the Warranty company would cover the repair/replace of the AC unitApril 23rd (Approximately) we turn on the AC unit and the unit does not work, we call the home warranty company, they are extremely rude, we put in a request for service, they send a man out to check the unit, he states that there is possibly damage to the unit because of dog urine, however the primary cause of the damage
This compay has the worst customer service and mis-represents their contracts to their customersWhen you request for a work order the customer rep will tell you you're covered for repairs and serviceHOWEVER, when the service person arrives to do the work, they are told by Fidelity that the insurance does NOT cover the partsAfter paying the 75$ fee to process the workorder and get the specialist out to the property, it cant be done unless you 'upgrade' your policy....I the customer am out full day of work, aggrivated that I can't have the sink fixed, need to call another plumber and by the parts myselft Fidelity home warranty company is TERRIBLE! 'this is the second time this has happenedCustomers should be warned to not do business with them
My wife and I purchased a home warranty from Fidelity National Home Warranty (FNHW) for our house in *** *** and paid extra to have the hot tub/spa included in the coverageI met with the sellers at the house the day escrow closed (November 10, 2016) to have the sellers demonstrate to me how to operate the jets, blowers and heater on the SpaAt that time, everything was working fineLater that day my wife and grandchildren enjoyed using the spaWhen the spa stopped working, I contacted FNHW and they sent a technician outOn December 30, I received a letter from FNHW stating the failure could not have occurred within the coverage period and therefore the claim is not covered by the warrantyI have sent them copies of the HOME PROPERTY INSPECTION REPORT, the REAL ESTATE TRANSFER DISCLOSURE STATEMENT (TDS), and the SELLER PROPERTY QUESTIONNAIRE (SPQ) that all clearly state the spa was was in working condition prior to the sale of the houseIn addition to this documentation,
My realtor set us up with Fidelity National Home Warranty Our water heater stopped working on a sunday morning and I immediately called Fidelity They stated they were contacting their vendor and I would hear from them sunday or maybe monday; because this situation was an "emergency" The vendor never did contact me; I called them Monday AM along with Fideltiy The vendor stated that they did NOT work on weekends; and could not understand why Fidelity had made this referral The water heater was not repaired until Wednesday night 5PMI made several phone calls to Fidelity and they condescendingly told me "we can't control our vendor's schedules" and absolutely would not "rush" this service - - as stated on sunday amThe ratings on this company are horrible; yet realtors continue to make referrals for their clients You wonder why referrals are made to this company automatically at closing
My wife and I just purchased a home and were given a warranty through Fidelity National Home Warranty (contract #***)Our a/c has been out for over weeks They sent a company A&M air conditioning out of Monrovia Ca and he came out a days later and said there was a leak Had to wait for authorization and a week for him to come out again to repair the leak The tech was at the house for no more then min and tried to leave saying the unit was fixed The a/c was not blowing cold and was told to let it run for a while This guy is a joke and his company has a ton of bad reviewsI have been trying to contact the warranty company and the times I have called I have been on hold for over min and have not spoken to anyoneMy wife is months pregnant and we have had a heat spell lately and its unbearable and I want the warranty to fix or replace the unitI feel I am getting taken advantage ofThey take your money for the contract and the service fee and not
A company that has no respect for their customer and offers no service recovery or customer resolutionTheir authorization manager *** is rude, has zero managerial skills and should not be in the customer service field
I hold a Fidelity Home WarrantyWhen my dishwasher broke, I reached out to FidelityThey had a vendor contact me, and several days later he arrived (late) to examine the dishwasherHe departed and said he would order the partThat was a FridayThe following week I called the vendor to check the status of my repairHis rep was unaware of my existenceAfter some time, the rep then told me the part was available and the repair would be done FridayThat Friday the vendor did not show or callHe was unreachable by phoneI contacted Fidelity, who managed to reach the vendor through "back lines." The vendor claimed the part had not arrived and that the appointment for that day was a mistakeThe repair was rescheduled for the following weekThe following week, the vendor again did not show or callI contacted Fidelity, who managed to reach the vendor after several hoursThe vendor claimed the part "was unavailable for pickup" despite it only being around 3pmWhen I requested more details, such as why it was unavailable or when had it been ordered, Fidelity could not provide any detailsThe repair was rescheduled for the following MondayThat Monday the vendor once again did not show or callI contacted Fidelity, who claimed they were unable to reach the vendor but left a messageSeveral hours later, the vendor called and once again claimed the part was unavailableHe rescheduled the repair for WednesdayAt that point, I contacted Fidelity and requested a new vendorFidelity informed me they would not do so as the part had been ordered (I doubt it had) and they could only offer me a "buy out" to perform the repair myselfAfter weeks of delays and a disgusting lack of professionalism, the best that a national company could offer was the cost of the partFidelity had no interest in customers or their timeIt employs hack vendors who can't be bothered to even make a one minute phone callDo not under any circumstances spend one cent on this companyIt is a plague that will waste your time
My A/C went out last MondayIt is now the following Wednesday and still the part that is needed is not inWhy? The company sent out a guy the same day I called them (Monday)He told me and the company what was needed to repair and would take 3-days to get inThat was last WednesdayWe find out that the company didn't order the part needed (compressor) until this Monday - a week later! Why did they wait a week to order the part? They said they has to "approve" the warranty wrokI have been displaced staying with relatives for days and counting now in the degree Texas heatThis is a horrible companyDon't use them!!! Run!!!
We just bought a home and got home warranty.I am very disappointed with these company they do not help you at all they hire companies they are not creadicrable at all the reason I said these I have a electrician come to my house I paid him in cash and ask for the receive never got it back and call fidelity and let them know they did leasen at all I still responsible to pay and according to them they fire the electrician and his company but I still have to pay again what kind of company those this and also for people trying to get fidelity be careful because when you get contracts if you don't like their work they don't refund back and plus you end paying more and plus every time you need a service you have to pay $when you call and pay again when they come to do work and if doesn't get done you pay again these is not work it is better to hire some directly then having these company to do it for you they are ripoff.I will not recommend these company again I never complain or write reviews but these company is not what they sale to you I very disappointed