I purchased a home warranty with this company for over $*** about months ago and since then have had to file two claimsBoth times their providers of choice took a very long time to come out and when they did, they provided bad serviceFirst was the air conditioningAfter sending in all the paperwork that showed the units were in working condition, we finally got approval to make the needed repairsdays after the claim was madeThe company we were forced to use came out to our house, made a huge mess, leaving grease stains on our newly painted ceiling and leaving without doing any workThey told us they would need to come back, but never didWe ended up having to pay a separate company out of pocket to make the necessary repairs, because it was the summer in Arizona and not having a working AC for days is not feasible and not safeI repeated complained to Fidelity but was ignored by multiple customer service repsSecond was our pool heaterWe sent in proof that prior
Our Toilet got clogged on December and we requested for service the week afterThey sent guys from a contracted plumbing company and after listening to our problem, they toured the outside of the house looking for a "clean out valve" and when they found none, they said that upon consultation with Fidelity National Home Warranty agent, they said the problem was not covered because we did not have the valveWe ended up hiring a plumber and we paid out of our own pockets for de-clogging the drain by just snaking the drain from the roof! The home warranty guys did not even try to remedy, they just refused to do anything because we did not have the wash out valve they were looking for
We discovered our water heater was leaking which was causing damage to our floors and it took four days and a lot of phone calls to finally get someone outWhen the repair tech came out and checked the water heater he said it needed to be replaced and it is an old water heaterAfter talking to his supervisor he told us he can't replace it because Fidelity want allow it that he has to "cap" the leak which he said is just like putting a band aid on it and as old as the water heater is it is going to go out soonHe said the faucet on the water heater is obsolete now because its old and not used anymore that they are garbageHe told us the water heater needs to be replaced sooner then later but they are at the mercy of what Fidelity allowsWe feel like we have a ticking time bomb on our hand because Fidelity does not want to pay to replace itWe had so much trouble getting someone out this time and now have to rip up our floors I can only imagine what is going to happen when it break
We had a year home warranty after purchase of our new home and we called for our water heater repaired on March 11, by a company sent out by Fidelity Home Warranty. A year a later the same issue occurred. The plumber today informed us that the repairs made by your contractor were not correct. They used incomplete and after market parts as a temporary fix. The correct parts that were needed for a proper repair are still covered under warranty from the manufacturer and your contactor should have been able to obtain the correct and complete repair items free of charge. I now had to pay a new plumber to fix what was should have been properly covered and repaired by our home warrantyA warranty company should not be allowed to send people out for a temporary fix when warranty coverage is annual
My Wife and I used the home warranty services to fix a clog in my master bathroom sink plumbing systemThe company dispatched *** *** to come fix the issueUpon arrival, I informed the tech of the issue and he proceeded to run a ftsnake through the drainTo do this a removal of the sink stopper was requiredI requested a longer snake per the service agreement and was deniedThis is in direct breach of the service contractI also continued and asked for at least some part of the covered possible solutions (ie hydrojetting or using cleanout ports) to be done and was denied by both your agent and the plumberPlease refer to the contract you should have on file for our propertyIt is part of the company work order process for any agent to submit a report to FNHW to gain approval before doing any work beyond an assessmentThe tech from *** *** erroneously reported there are no ground level cleanouts present in or outside of the homeI've confirmed the tech nev
I contacted them to file a complain that the light fixture in my bathroom is not workingI specifically told them the problem is in the light fixtureThey dispatched a company to diagnose the problemThe electrician said the problem is the light fixture which is not covered under warrantyI told him and told fidelity I knew the problem is with the light fixture from the get to when I called to file a claim and I mentioned that to you, so why did you dispatch and why are you asking me to pay the $** visit fee? The warranty company says I should have read the contract, to know that light fixture is not covered, but I did not and I rely on the customer service representative to inform me that it is not coveredWhy didn’t the customer service representative say it is not covered when I reported the issueI should not be responsible for the $** fee
I had condos where I used Fidelity home warranty for over years Their contractors were ok, but on several occasions I had problems with billing, but the final problem takes the cake When I renewed my last contract, I knew I would be moving, and was told that my yearly payment would be prorated and returned to me if I cancelled early No one ever told me about the additional service fee If you have to cancel your contract, you are charged all of the money they spent on your items during that year of the contract This means, if you had ANY work done, you probably won't be receiving any money back I spoke with people when I renewed and let them know I would be moving within the year You would think SOMEONE could have mentioned that Because of what I see as underhanded business practices, I could not recommend this business * *** *** *** *** *** *** ** ** *** *** *** *** *** *** ***
I filed for plumber service request through Fidelity National Home WarrantyFor sink faucet handle broken, stopper no working and bathtub faucet leaking issuesFidelity rejected sink faucet because of wear and tear and rejected stopper repair because the part were missingThe plumber addressed the bathtub faucet leaking issue and repair stopper issue where it will not be able to held/contain water completely in the sinkAfter the service, bathtub faucet leaking issue is addressed, stopper was able to hold water in the sink but another bathroom sink will start leaking water on the floor when ever turn on the waterThe original problem was not able to held water in the sinkAfter service, water is leaking from the sink onto the floor, Fidelity assignd *** *** to do the repairI requested Fidelity to send another more experienced plumber who can address the leaking issue but Fidelity rejected my requestWhen plumber *** *** *** *** is doing t
Not sure how they are in businessNothing is covered, it's not even a home warrantyGuess they still in business because they scam everyone of $Outsourcing tiny hole in the wall contractors, "oh you wont be chargedOh its covered under warranty." Contractor came and rang the door bell & oh this is not my specialty, guess they sent the wrong contractor? Billed for $for service feeGreat customer service!!!
I originally opened the case with Fidelity home warranty on July 31, for a broken refrigeratorAs of today, two months later my refrigerator is still brokenI am pregnant and have a toddler so living without a fridge is a nightmareI have called Fidelity multiple times letting them know that my fridge was still broken and that the company they contracted to fix the fridge was unresponsive / not giving me updatesFidelity blames the contract companyThe contract repair company is blaming Fidelity for not approving replacement part requestsAt this point, it is Fidelity's responsibility to either fix my fridge or replace it in a timely mannerThey chose the contract repair company and are supposed to be managing them, not me
I would like to NOT even give them a starNightmare trying to get air conditioning fixed Lost it on the worst day possible, a funeral for They could not get someone outThis is two days later, still no air conditioning in 100+ degreesTried going through their automated system only to be put on hold for endless hours, then once getting through being disconnected multiple times, told someone would be out in 24hours after waiting days in scorching temperatures, to be told a lie, and when approaching the vendor directly told they could come out in a week at the earliest phone representatives later, only to be told, there was no supervisor or managers available Exasperated!!!
I live in one of the hottest cities in the US and my air condionerroke broke a week agoNo amount of pleading with fidelity has worked to fix this prolemI have never in my life been treated so badly
We have had home warranty from another organization before, and we were used to competent service and accountability
Not so with Fidelity Home WarrantyOn several occasions, they have sent out incompetent organizations to find a problem, couldn't figure out to solve the problem and only then informed us that it was out of scopeIn just one instance (a lighting issue), we then retained a competent organization to find and correct the addresses it and located the problem in a location that had been missed and was well within scopeWhen we called to ask Fidelity to cover it, they said they don't address those issues over the phone
On another occasion, our bedroom air conditioning stopped working in the midst of a sweltering summerSomeone came out, said he realized he needed to use a ladder and needed an additional person to come to address the problem and leftWhen we asked someone to come by soon, they waited another 2-weeksAnd then Fidelity said that we owed it for the first visit in which the guy without the ladder did nothingWe then were told that the charge for that original non-visit would go down as a denial of payment, affecting our credit rating
Fidelity seems like an ironic name for this organization, and I would encourage others to stay as far from this company as it possobly can
We paid for a home warranty to cover our appliancesTheir mission statement states quality service and exceptional customer serviceNeither of these have been trueWe called in a broken dish washer on 7/12/It is now 8/17/and we still have a broken dishwasherWe are waiting on the third attempt to replace the same part and have service orders on the same exact issue and partWe called into customer service and *** been met with an uncompassonate and unprofessional team If people that could care less about the customer and laughed at my wife's frustration of not having a working dishwasher and their process of getting it fixedWe called it about the problem and it's a week later to schedule someone to take a look and says it broken and order the partHe part takes another week them for them to install takes another weekThat part worked for a cycle them did he exact same thingSo we had to schedule the same guy to come out a week later hem order the same part agai
Fidelity National Home Warranty is the most difficult company to deal withThey send out contractors that can't fix the problem the first time and refuse to replace appliances when neededMy refrigerator went out and they sent out several different repairmen to handle the problem because each one told Fidelity that it needed to be replaced and they didn't want to replace itI ended up having no refrigerator for over monthsMy dishwasher has been broken and it has taken them almost months to fix the issue, assuming it will be fixed on the next visitThere is a reason they have a 99% negative review ratingI only used their service because it came with my house, but I did not renew the service because of my horrible experienceIf you have the luxury of missing a lot of time off work to be home for the many service order visits it takes to fix the problem and can go long periods of time with your broken appliance, then you might like this company
As of January Fidelity has been to my rental unit in *** *** ** at least times to provide repairs to a 30+ year old AC unitAfter they fix the unit, it stops working and it takes another call and fee to get them out there againThe multiple visits to the property lack of providing a proper fix is causing great inconvenience to my Tenants, Property Manager and Myself, that is not to mention the costs of each service call and the potential safety issue that this old unit may presentI have been with Fidelity for more than years and my contract number is ***
I had called Fidelity about an invoice inquiryOn the 28th of August I left a voicemail with information for them to get back to meI did not get a call backOn the 29th, I had success talking to someone but they had transfered me to another department, and the call was disconnectedI immediately called back multiple times, only to get the voicemailI left a message & waitedNo call backThis is the primary concern, but I'd like to state that I have been bounced back and forth between departments in the past with over minute wait times in between each transfer
Worst company I deal everThey never dispatch tech considering urgencyEvery time we get tech after a weekWe buy warranty and so we get stuckI was so fed up with them that I want to switch to new provider and I was informed the I can't stop or switched during my first year of buying houseThat's really ridiculousI would recommend never to go with themWorst, worst worst service everJust to repair AC, heat or washing machine they come after a weekAnd yup they said they never guarantee when tech would be onsite or in how many days
Started using this company in late Jan and I have to say the service is not great at all
My first report of an issue with my A/C was on 5/15/and the problem is still not resolvedIt took the contract service rep 4+ weeks to get to my house and install a new coil
On 6/23/I called and opened another ticket because ever since they installed the coil my AC has been running 24/and cannot keep up and I have NEST thermostat online reporting to prove that the problem started to occour after the new coil was installed! Still not scheduled to be repaired yet!
--- Summary on my experience ---
DAYS AND COUNTINGSTILL HAVING ISSUES
***4+ Weeks to get the first ticket started and it has not fixed the problem***
***New call placed and ticket opened on 6/and still no response from Fidelity or the Contracted labor to come back out to fix what should of been fixed
I purchased a home warranty with this company for over $*** about months ago and since then have had to file two claimsBoth times their providers of choice took a very long time to come out and when they did, they provided bad serviceFirst was the air conditioningAfter sending in all the paperwork that showed the units were in working condition, we finally got approval to make the needed repairsdays after the claim was madeThe company we were forced to use came out to our house, made a huge mess, leaving grease stains on our newly painted ceiling and leaving without doing any workThey told us they would need to come back, but never didWe ended up having to pay a separate company out of pocket to make the necessary repairs, because it was the summer in Arizona and not having a working AC for days is not feasible and not safeI repeated complained to Fidelity but was ignored by multiple customer service repsSecond was our pool heaterWe sent in proof that prior
Making me wait with no A/C in *** summer for more than hours for a company to even come out to see the AC with two young children at home
Our Toilet got clogged on December and we requested for service the week afterThey sent guys from a contracted plumbing company and after listening to our problem, they toured the outside of the house looking for a "clean out valve" and when they found none, they said that upon consultation with Fidelity National Home Warranty agent, they said the problem was not covered because we did not have the valveWe ended up hiring a plumber and we paid out of our own pockets for de-clogging the drain by just snaking the drain from the roof! The home warranty guys did not even try to remedy, they just refused to do anything because we did not have the wash out valve they were looking for
We discovered our water heater was leaking which was causing damage to our floors and it took four days and a lot of phone calls to finally get someone outWhen the repair tech came out and checked the water heater he said it needed to be replaced and it is an old water heaterAfter talking to his supervisor he told us he can't replace it because Fidelity want allow it that he has to "cap" the leak which he said is just like putting a band aid on it and as old as the water heater is it is going to go out soonHe said the faucet on the water heater is obsolete now because its old and not used anymore that they are garbageHe told us the water heater needs to be replaced sooner then later but they are at the mercy of what Fidelity allowsWe feel like we have a ticking time bomb on our hand because Fidelity does not want to pay to replace itWe had so much trouble getting someone out this time and now have to rip up our floors I can only imagine what is going to happen when it break
We had a year home warranty after purchase of our new home and we called for our water heater repaired on March 11, by a company sent out by Fidelity Home Warranty. A year a later the same issue occurred. The plumber today informed us that the repairs made by your contractor were not correct. They used incomplete and after market parts as a temporary fix. The correct parts that were needed for a proper repair are still covered under warranty from the manufacturer and your contactor should have been able to obtain the correct and complete repair items free of charge. I now had to pay a new plumber to fix what was should have been properly covered and repaired by our home warrantyA warranty company should not be allowed to send people out for a temporary fix when warranty coverage is annual
My Wife and I used the home warranty services to fix a clog in my master bathroom sink plumbing systemThe company dispatched *** *** to come fix the issueUpon arrival, I informed the tech of the issue and he proceeded to run a ftsnake through the drainTo do this a removal of the sink stopper was requiredI requested a longer snake per the service agreement and was deniedThis is in direct breach of the service contractI also continued and asked for at least some part of the covered possible solutions (ie hydrojetting or using cleanout ports) to be done and was denied by both your agent and the plumberPlease refer to the contract you should have on file for our propertyIt is part of the company work order process for any agent to submit a report to FNHW to gain approval before doing any work beyond an assessmentThe tech from *** *** erroneously reported there are no ground level cleanouts present in or outside of the homeI've confirmed the tech nev
I contacted them to file a complain that the light fixture in my bathroom is not workingI specifically told them the problem is in the light fixtureThey dispatched a company to diagnose the problemThe electrician said the problem is the light fixture which is not covered under warrantyI told him and told fidelity I knew the problem is with the light fixture from the get to when I called to file a claim and I mentioned that to you, so why did you dispatch and why are you asking me to pay the $** visit fee? The warranty company says I should have read the contract, to know that light fixture is not covered, but I did not and I rely on the customer service representative to inform me that it is not coveredWhy didn’t the customer service representative say it is not covered when I reported the issueI should not be responsible for the $** fee
I had condos where I used Fidelity home warranty for over years Their contractors were ok, but on several occasions I had problems with billing, but the final problem takes the cake When I renewed my last contract, I knew I would be moving, and was told that my yearly payment would be prorated and returned to me if I cancelled early No one ever told me about the additional service fee If you have to cancel your contract, you are charged all of the money they spent on your items during that year of the contract This means, if you had ANY work done, you probably won't be receiving any money back I spoke with people when I renewed and let them know I would be moving within the year You would think SOMEONE could have mentioned that Because of what I see as underhanded business practices, I could not recommend this business * *** *** *** *** *** *** ** ** *** *** *** *** *** *** ***
I filed for plumber service request through Fidelity National Home WarrantyFor sink faucet handle broken, stopper no working and bathtub faucet leaking issuesFidelity rejected sink faucet because of wear and tear and rejected stopper repair because the part were missingThe plumber addressed the bathtub faucet leaking issue and repair stopper issue where it will not be able to held/contain water completely in the sinkAfter the service, bathtub faucet leaking issue is addressed, stopper was able to hold water in the sink but another bathroom sink will start leaking water on the floor when ever turn on the waterThe original problem was not able to held water in the sinkAfter service, water is leaking from the sink onto the floor, Fidelity assignd *** *** to do the repairI requested Fidelity to send another more experienced plumber who can address the leaking issue but Fidelity rejected my requestWhen plumber *** *** *** *** is doing t
Not sure how they are in businessNothing is covered, it's not even a home warrantyGuess they still in business because they scam everyone of $Outsourcing tiny hole in the wall contractors, "oh you wont be chargedOh its covered under warranty." Contractor came and rang the door bell & oh this is not my specialty, guess they sent the wrong contractor? Billed for $for service feeGreat customer service!!!
I originally opened the case with Fidelity home warranty on July 31, for a broken refrigeratorAs of today, two months later my refrigerator is still brokenI am pregnant and have a toddler so living without a fridge is a nightmareI have called Fidelity multiple times letting them know that my fridge was still broken and that the company they contracted to fix the fridge was unresponsive / not giving me updatesFidelity blames the contract companyThe contract repair company is blaming Fidelity for not approving replacement part requestsAt this point, it is Fidelity's responsibility to either fix my fridge or replace it in a timely mannerThey chose the contract repair company and are supposed to be managing them, not me
I would like to NOT even give them a starNightmare trying to get air conditioning fixed Lost it on the worst day possible, a funeral for They could not get someone outThis is two days later, still no air conditioning in 100+ degreesTried going through their automated system only to be put on hold for endless hours, then once getting through being disconnected multiple times, told someone would be out in 24hours after waiting days in scorching temperatures, to be told a lie, and when approaching the vendor directly told they could come out in a week at the earliest phone representatives later, only to be told, there was no supervisor or managers available Exasperated!!!
I live in one of the hottest cities in the US and my air condionerroke broke a week agoNo amount of pleading with fidelity has worked to fix this prolemI have never in my life been treated so badly
We have had home warranty from another organization before, and we were used to competent service and accountability
Not so with Fidelity Home WarrantyOn several occasions, they have sent out incompetent organizations to find a problem, couldn't figure out to solve the problem and only then informed us that it was out of scopeIn just one instance (a lighting issue), we then retained a competent organization to find and correct the addresses it and located the problem in a location that had been missed and was well within scopeWhen we called to ask Fidelity to cover it, they said they don't address those issues over the phone
On another occasion, our bedroom air conditioning stopped working in the midst of a sweltering summerSomeone came out, said he realized he needed to use a ladder and needed an additional person to come to address the problem and leftWhen we asked someone to come by soon, they waited another 2-weeksAnd then Fidelity said that we owed it for the first visit in which the guy without the ladder did nothingWe then were told that the charge for that original non-visit would go down as a denial of payment, affecting our credit rating
Fidelity seems like an ironic name for this organization, and I would encourage others to stay as far from this company as it possobly can
We paid for a home warranty to cover our appliancesTheir mission statement states quality service and exceptional customer serviceNeither of these have been trueWe called in a broken dish washer on 7/12/It is now 8/17/and we still have a broken dishwasherWe are waiting on the third attempt to replace the same part and have service orders on the same exact issue and partWe called into customer service and *** been met with an uncompassonate and unprofessional team If people that could care less about the customer and laughed at my wife's frustration of not having a working dishwasher and their process of getting it fixedWe called it about the problem and it's a week later to schedule someone to take a look and says it broken and order the partHe part takes another week them for them to install takes another weekThat part worked for a cycle them did he exact same thingSo we had to schedule the same guy to come out a week later hem order the same part agai
Fidelity National Home Warranty is the most difficult company to deal withThey send out contractors that can't fix the problem the first time and refuse to replace appliances when neededMy refrigerator went out and they sent out several different repairmen to handle the problem because each one told Fidelity that it needed to be replaced and they didn't want to replace itI ended up having no refrigerator for over monthsMy dishwasher has been broken and it has taken them almost months to fix the issue, assuming it will be fixed on the next visitThere is a reason they have a 99% negative review ratingI only used their service because it came with my house, but I did not renew the service because of my horrible experienceIf you have the luxury of missing a lot of time off work to be home for the many service order visits it takes to fix the problem and can go long periods of time with your broken appliance, then you might like this company
As of January Fidelity has been to my rental unit in *** *** ** at least times to provide repairs to a 30+ year old AC unitAfter they fix the unit, it stops working and it takes another call and fee to get them out there againThe multiple visits to the property lack of providing a proper fix is causing great inconvenience to my Tenants, Property Manager and Myself, that is not to mention the costs of each service call and the potential safety issue that this old unit may presentI have been with Fidelity for more than years and my contract number is ***
I had called Fidelity about an invoice inquiryOn the 28th of August I left a voicemail with information for them to get back to meI did not get a call backOn the 29th, I had success talking to someone but they had transfered me to another department, and the call was disconnectedI immediately called back multiple times, only to get the voicemailI left a message & waitedNo call backThis is the primary concern, but I'd like to state that I have been bounced back and forth between departments in the past with over minute wait times in between each transfer
Worst company I deal everThey never dispatch tech considering urgencyEvery time we get tech after a weekWe buy warranty and so we get stuckI was so fed up with them that I want to switch to new provider and I was informed the I can't stop or switched during my first year of buying houseThat's really ridiculousI would recommend never to go with themWorst, worst worst service everJust to repair AC, heat or washing machine they come after a weekAnd yup they said they never guarantee when tech would be onsite or in how many days
Started using this company in late Jan and I have to say the service is not great at all
My first report of an issue with my A/C was on 5/15/and the problem is still not resolvedIt took the contract service rep 4+ weeks to get to my house and install a new coil
On 6/23/I called and opened another ticket because ever since they installed the coil my AC has been running 24/and cannot keep up and I have NEST thermostat online reporting to prove that the problem started to occour after the new coil was installed! Still not scheduled to be repaired yet!
--- Summary on my experience ---
DAYS AND COUNTINGSTILL HAVING ISSUES
***4+ Weeks to get the first ticket started and it has not fixed the problem***
***New call placed and ticket opened on 6/and still no response from Fidelity or the Contracted labor to come back out to fix what should of been fixed