Terrible customer service How they received an A+ rating is beyond comprehension Fidelity is a big name but this service is the the worst Constant runaround if you call regarding an issue and no resolution to the problem! No one has any responsibility and passes the buck to another department Seems the left hand does not know what the right hand is doing within the entire company Buyer Beware!!
I purchased my home in with a one-year contract with Fidelity includedI renewed twice since thenMy home was built in and I feel like many of the systems were as old as the homeI the first year I had the air conditioner serviced, the water heater replaced, and the furnace repairedThe next year, I had the air conditioner repaired again, twice, and the garage door opener replacedJust after renewing this year I needed a plumber to replace a stop valve by my toilette, a job that turned out not be trivial due to the age of the original partAlthough I did have problems with some of the service providers, including one that kept us waiting for two weeks with a broken AC, Fidelity was always easy to work withIn the latter case, they switched me to a different AC company and the problem was fixed in a dayThey also have a great policy where the customer can choose their own service provider if neededFidelity will reimburse you a negotiated rate (though it may be less than the full cost)I used this option in one case when my AC broke because I couldn't go a week without AC, waiting for the contractorI found someone to come out on a Sunday, who was willing to work with FidelityI paid up front and Fidelity reimbursed me the entire cost of the service, minus the $deductibleAll in all, having the warranty saved me a lot of money in my first two years of home ownership, and Fidelity has proven to be a good company
I recently had a leak in my crawling space and called Fidelity National Home Warranty if they could repair it, but the plumber they referred (H&R Plumbing) refused saying the water had to be removed firstThis meant that I had to hire another plumber to do the workUpon completion, it was discovered that I had a crack in the slab as ground water was seeping its way inI again called Fidelity National Home Warranty and the same referred plumber said they didn't repair slabsBut the Fidelity National Home Warranty representative told me over the phone that it is covered
My water heater broke at my house in Half Moon Bay, and Fidelity sent a repairman out to fix it on a rush order since it was leaking and there was no hot waterSince the repairman wasn't treating it as a rush order and it had been several weeks, I called Fedelity several times about the statusToday, 10/25/2016, I received a call from the plumber that he had completed the work and that I owed him "$235" out of pocket directly to himI called Fidelity and they claimed that a Fidelity worker named *** "got authorization from me for an expansion tank" on 10/At first they said authorization was given on 10/The extra cost will be "$275" that I must pay the plumberI told representative *** and then supervisor *** that I absolutely did not give authorization and that this was the first I was hearing of itI requested they listen to the recording of the call when I supposedly gave this fictional authorizationI requested that they pay the $owed to the plumberI call
I contacted the company to get my plumbing stoppage fixed, they assigned the problem to a plumberWe set an appointment and the plumber (*** ***) came out to snake the lineThey were unable to fix the problem so they needed to send another plumber out to HydroJet the lineThey assigned Sewer *** to come fix the problem, and that company called and set an appointment for the next day, but then never showed upWhen I called to find out where the plumber was they said they needed to reschedule for later that day, and I couldn't because of work conflicts that I moved to make room for the appointment windowSo they rescheduled for the next morningWhen they came out they brought broken equipment so they needed to scheduled a 4th appointment at this pointI called FNHW to complain, and they took my complaintAfter hanging up the phone I got a call back from them informing me that no one told me they wouldn't cover 100% of the HydroJet cost!! So had the appointment been su
Horrible customer serviceI had a garage door spring break I called customer service to make a claimThey informed me that is a covered repairThey said they would call their local repair servicedays later a repairman shows up with no parts and said he would get back to us about the parts and service After weeks and left messages by me and messages from fidelity I told them to find me another venderFidelity calls me and said they have no other vendors in the area.they offer me $to find my own venderI agreedI had the door fixed in hoursdays later still no check from fidelityThey say it takes to daysThey said they were going to cancel the first check and send me a check for $which they said was all they pay for the garage repairThe $Is the amount they offeredIt’s been almost months, I had to get the door fixed and still haven’t received my moneyThey give you a lot of I’m sorry on the phone but no results
I had a warranty provided with the purchase of my new homeI did not renewI just had a follto see why I did not renew and gave the CSR a polite answer that the premium was too highAlso, I felt I didn't need itAfter being persistent beyond reason, and after I had explicitly said I was interested and "NO", before beginning to hang up she tried to slip in "then it's okay to bill you in six individual installments" to renew the insuranceLuckily, I was still listening and told her explicitly two additional times I was not interested and do not billThis is criminal and should be prosecuted*** ***
I have an active slab leak in my homeI made a home warranty claim Friday March 10th and they sent a plumber to my home on March 13thHe said he was going to let the company know what I have a slab leak and see what they would cover and go from thereThe water is leaking up through my slab into my garageI have sent several requests for folland they keep saying they are waiting on the plumber to make a determinationdays later, and I'm still sitting with a water leak in my homeI have requested to speak to management and keep getting the run around
On July 25th, 2018, we contacted Fidelity National with a request to fix a broken air conditionerWe were told to contact * *** *** about the air conditioner failureThey responded by phone in days and came out six days later even though the temps were over degreesAfter coming out, they said they needed to order a part and we have not heard from them sinceThat was over a week agoMeanwhile, the temps are back over degrees and the year old lady who lives at the residence has no working air conditionerWe have called * *** *** on two occasions and they did not call backWhen we tried to cal Fidelity National to expedite this request, they were not helpfulWhen we tried to contact them this morning, we were put on hold for over minutes and I could not wait any longerAll the reviews of * *** *** we saw were extremely poorThe business is operated out of a homeThe fact an year old lady has had no working air conditioning for over weeks when th
Worst company I deal everThey never dispatch tech considering urgencyEvery time we get tech after a weekWe buy warranty and so we get stuckI was so fed up with them that I want to switch to new provider and I was informed the I can't stop or switched during my first year of buying houseThat's really ridiculousI would recommend never to go with themWorst, worst worst service everJust to repair AC, heat or washing machine they come after a weekAnd yup they said they never guarantee when tech would be onsite or in how many days
I had a contract with *** *** *** *** and requested a service visit for broken tiles on the roof of my houseWhen submitting the work order there was no option for broken tiles, so when I received a call to setup the visit to my house I asked if it was a valid requestI was not aware at the time that the gentleman representing *** at that time was a contractor, and was not trained in the Plan policy
I was told by the contractor that he has replaced tiles before and that it shouldn’t be a problemHe came out to the house days later and spent less than minutes at my house to look at the broken tiles, and then Ingot a call back from *** days later being told that broken tiles are never covered by the Plan, only the repair of what is underneathI explained that my roof did not have a leak and that I specifically told this to the contractor, and I was told that this shouldn’t have even been a valid request
About a week later I received a bill f
this company send me contractors that do not do good work they lied and cheated me when they did a plumbing job for me they had to come back and do the same job over ond over a they charge me every time they had to come backI was sent a contractor from** *** for my microwave he said the only problem with microwave is door is broken but microwave would sometime not heat up food and I don't know if its dangerous to use because door wont close I told fedility I felt there was more wrong than just the door they sent someone out for second opion but it was the same company and I was not home just my wife and she dose not understand so he realy took advantage of her because she did not understand also they were sopposed to send a different companythe last time they did a job for me they cheated me and told me they could not finish the job I was with out my shower for almost 3mounths when I speak to them and try to resolve the issue they are rude and completely unproffenalwhen I c
I paid a lot of money for this insurance and their website MISREPRESENTSWhen it says to file a claim it says to call if an emergencyRight now I have a major leak from the HVAC in the attic and it damaged the ceiling and buckling the drywall and boardsI have pictures to proveI called in claim days ago and they assigned a technician that came and walked off the job, because I needed a new HVAC unit (which they are suppose to pay for) and he didn't want to deal with itThen they set me up with another guy who would not call me backThen I got the third company, who the best they can do to come out is 7/5/appointmentFidelity claims told me I can find my own tech, only under the conditions they have to call in and make sure fidelity approves, but I went through major HVac companies in *** and not one company wants to deal with Fidelity because they have a terrible reputation for not approving service and repairsPlease help, this a very dishonest company that has
A home warranty was purchased in July 28, from Fidelity National Home WarrantyOn July 26, they were notified that there was a problem with the refrigerator freezing everythingThe work was contracted out to Sears who did not show up until AugAccording to my tenants the repairman did nothing whatsoever but told the tenant they would come back in a few weeks to replace the thermostatI asked if this was because the part had to be ordered and was told "no, that was just the next time they would be in the area." Obviously a refrigerator cannot wait for weeks to be repairedI wrote and filed a complaint Fidelity a couple of days ago and heard nothing backI finally called them today and after a long wait was told they would have to hear from Sears firstIn the meantime my tenants cannot use their refrigerator
On 4/the tech came out to fix our washing machineIt no longer workedWe paid $** for the inspection, in addition to our monthly feeThey said it would need to be taken into the shop to be fixed and we would get it back within 4-business daysThe machine was picked up on 4/We have received new dates on when the machine will come back now, the date just keeps getting movedMeanwhile, we have no washing machine and we've paid both a monthly fee and the service feeBoth my husband and I have spoken to management they say they can do absolutely nothing
This company does not care about customer needs!!! They still have not fixed a existing kitchen repair, but still made me pay my service feeThey have hung up on me when I called to resolve this issueTheir supervisor never returned my call to resolve that issueNow, they dispatched a sheet rock company that will take a week to repair wall holes, that their plumber made in my bathroomPlease stay away from this companyThey have been rude, unhelpful, and inadequateIt's horrible that they can treat their customers like that
Fidelity National Home Warranty does not care about you as a customerYou will be on hold each time you call for minutes minimum I've been on hold twice today for over minutes and currently I'm still on hold and it's now been minutesWhen they do get to you, don't expect to get a happy cheerful customer service rep to help with your warrantyThey will talk down to you like you a child in trouble They will not give more than a few seconds to explain what is broken and then cut you offI have never been spoken to so rudly by a CUSTOMER SERVICE REPI was cut off time and time again when trying to explain what was still broken for the service orderI even try to explain I had before and after pictures of the repairsIf you don't tell them every little detail in those few seconds that they do give you, they will use it against you later when you call back in and tell them you are still having the problem and the repairman they sent out to you did not fix the problemThat's why I'm on hold again for now over 1hourWhen I asked for a supervisor the first time I called in I was told there was not one available I said I would like to hold since I had already been on the phone for minutesI was told there were several customers ahead of me waiting to speak to a supervisorI asked If I would get a call back today and again I was told It depends on how many customers the supervisors have to call backI asked for the customer service reps name so I could speak to his supervisor if they ever did call me back and he refused to give it to me anything but *** and then hung up the phoneI then sent an email and call back in While on hold I started looking at reviews on this company Don't let this A+ Revdex.com rating fool youcustomers have rated this company with the Revdex.com and were negative They only have a A+ because they resolve the issues once they have put the customer through hell and back, and the customer files a complaint with the Revdex.comSAVE YOUR MONEY AND A WHOLE LOT OF YOUR TIME, DO YOUR RESEARCH BEFORE SIGNING UP WITH THIS COMPANY I'm still on hold and it's now been hour and minutes I wasted a half day at work trying to get repairs fixed that they have already charged me the service fees for My family is now listening to their hold message while we're holding on the phone still during dinerNow hour and minutes!
I requested service on a faucet in my bath and shower faucetThe company they sent *** *** sent an either incompet or a thief who wanted to overcharge a yrold women for an unnecessary ans extreme service repairI suggest that fidelity NEVER use this company for Plumbling serviceHe made no attempt to loosen screw and remove handle to adjust cylinder
We are attempting to work through Fidelity National Homeowners Warranty (FNHW) to repair our furnaceIn the past hours, we have spoken with at least a dozen different FNHW reps and spent more than six hours on holdWe are trying to work through the system, but it seems impossibleSince we are in a remote area (** *** *** *** *** FNHW has no contractors to respond to our service requestWe have brought in two different contractors to look at the problem, and FNHW has argued price and requirements with both of themNow they are saying they may need to send out their contractor (?) to look at it before they can authorize the high amount to replace the furnaceWe are at days and counting with no heat and no expectation that it will be resolved anytime soonFNHW makes you feel helpless and keeps you going in circlesThey have wasted our time, and also the time of the four different contractors from two different companies that have been at our home to investigate the
I purchased a home warranty from Fidelity and filed a claim in Nov to have my dishwasher diagnosed because it was not workingFor every diagnosis there is a $service fee which I paidWhen the technical came he did not diagnose the dishwasher so I called Fidelity and they told me they would authorize a second option at no additional cost to meThe second technician came and diagnosed the issue and submitted a service repair request for $***Fidelity then sent me a check for $*** and said they withheld $** to cover the labor of the second technicianI called repeatedly to try and resolve the issue since I saw told there would be no additional cost to me to have a second opinion, but Fidelity keeps alleging that the $** fee that they withheld from my payout was not a fee I paid, although clearly if I was owed $*** and only received $*** that means I incurred the expenseI would like the help getting my full payout of $***Can you please ask them to send me a $** checkThan
Terrible customer service How they received an A+ rating is beyond comprehension Fidelity is a big name but this service is the the worst Constant runaround if you call regarding an issue and no resolution to the problem! No one has any responsibility and passes the buck to another department Seems the left hand does not know what the right hand is doing within the entire company Buyer Beware!!
I purchased my home in with a one-year contract with Fidelity includedI renewed twice since thenMy home was built in and I feel like many of the systems were as old as the homeI the first year I had the air conditioner serviced, the water heater replaced, and the furnace repairedThe next year, I had the air conditioner repaired again, twice, and the garage door opener replacedJust after renewing this year I needed a plumber to replace a stop valve by my toilette, a job that turned out not be trivial due to the age of the original partAlthough I did have problems with some of the service providers, including one that kept us waiting for two weeks with a broken AC, Fidelity was always easy to work withIn the latter case, they switched me to a different AC company and the problem was fixed in a dayThey also have a great policy where the customer can choose their own service provider if neededFidelity will reimburse you a negotiated rate (though it may be less than the full cost)I used this option in one case when my AC broke because I couldn't go a week without AC, waiting for the contractorI found someone to come out on a Sunday, who was willing to work with FidelityI paid up front and Fidelity reimbursed me the entire cost of the service, minus the $deductibleAll in all, having the warranty saved me a lot of money in my first two years of home ownership, and Fidelity has proven to be a good company
I recently had a leak in my crawling space and called Fidelity National Home Warranty if they could repair it, but the plumber they referred (H&R Plumbing) refused saying the water had to be removed firstThis meant that I had to hire another plumber to do the workUpon completion, it was discovered that I had a crack in the slab as ground water was seeping its way inI again called Fidelity National Home Warranty and the same referred plumber said they didn't repair slabsBut the Fidelity National Home Warranty representative told me over the phone that it is covered
My water heater broke at my house in Half Moon Bay, and Fidelity sent a repairman out to fix it on a rush order since it was leaking and there was no hot waterSince the repairman wasn't treating it as a rush order and it had been several weeks, I called Fedelity several times about the statusToday, 10/25/2016, I received a call from the plumber that he had completed the work and that I owed him "$235" out of pocket directly to himI called Fidelity and they claimed that a Fidelity worker named *** "got authorization from me for an expansion tank" on 10/At first they said authorization was given on 10/The extra cost will be "$275" that I must pay the plumberI told representative *** and then supervisor *** that I absolutely did not give authorization and that this was the first I was hearing of itI requested they listen to the recording of the call when I supposedly gave this fictional authorizationI requested that they pay the $owed to the plumberI call
I contacted the company to get my plumbing stoppage fixed, they assigned the problem to a plumberWe set an appointment and the plumber (*** ***) came out to snake the lineThey were unable to fix the problem so they needed to send another plumber out to HydroJet the lineThey assigned Sewer *** to come fix the problem, and that company called and set an appointment for the next day, but then never showed upWhen I called to find out where the plumber was they said they needed to reschedule for later that day, and I couldn't because of work conflicts that I moved to make room for the appointment windowSo they rescheduled for the next morningWhen they came out they brought broken equipment so they needed to scheduled a 4th appointment at this pointI called FNHW to complain, and they took my complaintAfter hanging up the phone I got a call back from them informing me that no one told me they wouldn't cover 100% of the HydroJet cost!! So had the appointment been su
Horrible customer serviceI had a garage door spring break I called customer service to make a claimThey informed me that is a covered repairThey said they would call their local repair servicedays later a repairman shows up with no parts and said he would get back to us about the parts and service After weeks and left messages by me and messages from fidelity I told them to find me another venderFidelity calls me and said they have no other vendors in the area.they offer me $to find my own venderI agreedI had the door fixed in hoursdays later still no check from fidelityThey say it takes to daysThey said they were going to cancel the first check and send me a check for $which they said was all they pay for the garage repairThe $Is the amount they offeredIt’s been almost months, I had to get the door fixed and still haven’t received my moneyThey give you a lot of I’m sorry on the phone but no results
I had a warranty provided with the purchase of my new homeI did not renewI just had a follto see why I did not renew and gave the CSR a polite answer that the premium was too highAlso, I felt I didn't need itAfter being persistent beyond reason, and after I had explicitly said I was interested and "NO", before beginning to hang up she tried to slip in "then it's okay to bill you in six individual installments" to renew the insuranceLuckily, I was still listening and told her explicitly two additional times I was not interested and do not billThis is criminal and should be prosecuted*** ***
I have an active slab leak in my homeI made a home warranty claim Friday March 10th and they sent a plumber to my home on March 13thHe said he was going to let the company know what I have a slab leak and see what they would cover and go from thereThe water is leaking up through my slab into my garageI have sent several requests for folland they keep saying they are waiting on the plumber to make a determinationdays later, and I'm still sitting with a water leak in my homeI have requested to speak to management and keep getting the run around
On July 25th, 2018, we contacted Fidelity National with a request to fix a broken air conditionerWe were told to contact * *** *** about the air conditioner failureThey responded by phone in days and came out six days later even though the temps were over degreesAfter coming out, they said they needed to order a part and we have not heard from them sinceThat was over a week agoMeanwhile, the temps are back over degrees and the year old lady who lives at the residence has no working air conditionerWe have called * *** *** on two occasions and they did not call backWhen we tried to cal Fidelity National to expedite this request, they were not helpfulWhen we tried to contact them this morning, we were put on hold for over minutes and I could not wait any longerAll the reviews of * *** *** we saw were extremely poorThe business is operated out of a homeThe fact an year old lady has had no working air conditioning for over weeks when th
Worst company I deal everThey never dispatch tech considering urgencyEvery time we get tech after a weekWe buy warranty and so we get stuckI was so fed up with them that I want to switch to new provider and I was informed the I can't stop or switched during my first year of buying houseThat's really ridiculousI would recommend never to go with themWorst, worst worst service everJust to repair AC, heat or washing machine they come after a weekAnd yup they said they never guarantee when tech would be onsite or in how many days
I had a contract with *** *** *** *** and requested a service visit for broken tiles on the roof of my houseWhen submitting the work order there was no option for broken tiles, so when I received a call to setup the visit to my house I asked if it was a valid requestI was not aware at the time that the gentleman representing *** at that time was a contractor, and was not trained in the Plan policy
I was told by the contractor that he has replaced tiles before and that it shouldn’t be a problemHe came out to the house days later and spent less than minutes at my house to look at the broken tiles, and then Ingot a call back from *** days later being told that broken tiles are never covered by the Plan, only the repair of what is underneathI explained that my roof did not have a leak and that I specifically told this to the contractor, and I was told that this shouldn’t have even been a valid request
About a week later I received a bill f
this company send me contractors that do not do good work they lied and cheated me when they did a plumbing job for me they had to come back and do the same job over ond over a they charge me every time they had to come backI was sent a contractor from** *** for my microwave he said the only problem with microwave is door is broken but microwave would sometime not heat up food and I don't know if its dangerous to use because door wont close I told fedility I felt there was more wrong than just the door they sent someone out for second opion but it was the same company and I was not home just my wife and she dose not understand so he realy took advantage of her because she did not understand also they were sopposed to send a different companythe last time they did a job for me they cheated me and told me they could not finish the job I was with out my shower for almost 3mounths when I speak to them and try to resolve the issue they are rude and completely unproffenalwhen I c
I paid a lot of money for this insurance and their website MISREPRESENTSWhen it says to file a claim it says to call if an emergencyRight now I have a major leak from the HVAC in the attic and it damaged the ceiling and buckling the drywall and boardsI have pictures to proveI called in claim days ago and they assigned a technician that came and walked off the job, because I needed a new HVAC unit (which they are suppose to pay for) and he didn't want to deal with itThen they set me up with another guy who would not call me backThen I got the third company, who the best they can do to come out is 7/5/appointmentFidelity claims told me I can find my own tech, only under the conditions they have to call in and make sure fidelity approves, but I went through major HVac companies in *** and not one company wants to deal with Fidelity because they have a terrible reputation for not approving service and repairsPlease help, this a very dishonest company that has
A home warranty was purchased in July 28, from Fidelity National Home WarrantyOn July 26, they were notified that there was a problem with the refrigerator freezing everythingThe work was contracted out to Sears who did not show up until AugAccording to my tenants the repairman did nothing whatsoever but told the tenant they would come back in a few weeks to replace the thermostatI asked if this was because the part had to be ordered and was told "no, that was just the next time they would be in the area." Obviously a refrigerator cannot wait for weeks to be repairedI wrote and filed a complaint Fidelity a couple of days ago and heard nothing backI finally called them today and after a long wait was told they would have to hear from Sears firstIn the meantime my tenants cannot use their refrigerator
On 4/the tech came out to fix our washing machineIt no longer workedWe paid $** for the inspection, in addition to our monthly feeThey said it would need to be taken into the shop to be fixed and we would get it back within 4-business daysThe machine was picked up on 4/We have received new dates on when the machine will come back now, the date just keeps getting movedMeanwhile, we have no washing machine and we've paid both a monthly fee and the service feeBoth my husband and I have spoken to management they say they can do absolutely nothing
This company does not care about customer needs!!! They still have not fixed a existing kitchen repair, but still made me pay my service feeThey have hung up on me when I called to resolve this issueTheir supervisor never returned my call to resolve that issueNow, they dispatched a sheet rock company that will take a week to repair wall holes, that their plumber made in my bathroomPlease stay away from this companyThey have been rude, unhelpful, and inadequateIt's horrible that they can treat their customers like that
Fidelity National Home Warranty does not care about you as a customerYou will be on hold each time you call for minutes minimum I've been on hold twice today for over minutes and currently I'm still on hold and it's now been minutesWhen they do get to you, don't expect to get a happy cheerful customer service rep to help with your warrantyThey will talk down to you like you a child in trouble They will not give more than a few seconds to explain what is broken and then cut you offI have never been spoken to so rudly by a CUSTOMER SERVICE REPI was cut off time and time again when trying to explain what was still broken for the service orderI even try to explain I had before and after pictures of the repairsIf you don't tell them every little detail in those few seconds that they do give you, they will use it against you later when you call back in and tell them you are still having the problem and the repairman they sent out to you did not fix the problemThat's why I'm on hold again for now over 1hourWhen I asked for a supervisor the first time I called in I was told there was not one available I said I would like to hold since I had already been on the phone for minutesI was told there were several customers ahead of me waiting to speak to a supervisorI asked If I would get a call back today and again I was told It depends on how many customers the supervisors have to call backI asked for the customer service reps name so I could speak to his supervisor if they ever did call me back and he refused to give it to me anything but *** and then hung up the phoneI then sent an email and call back in While on hold I started looking at reviews on this company Don't let this A+ Revdex.com rating fool youcustomers have rated this company with the Revdex.com and were negative They only have a A+ because they resolve the issues once they have put the customer through hell and back, and the customer files a complaint with the Revdex.comSAVE YOUR MONEY AND A WHOLE LOT OF YOUR TIME, DO YOUR RESEARCH BEFORE SIGNING UP WITH THIS COMPANY I'm still on hold and it's now been hour and minutes I wasted a half day at work trying to get repairs fixed that they have already charged me the service fees for My family is now listening to their hold message while we're holding on the phone still during dinerNow hour and minutes!
I requested service on a faucet in my bath and shower faucetThe company they sent *** *** sent an either incompet or a thief who wanted to overcharge a yrold women for an unnecessary ans extreme service repairI suggest that fidelity NEVER use this company for Plumbling serviceHe made no attempt to loosen screw and remove handle to adjust cylinder
We are attempting to work through Fidelity National Homeowners Warranty (FNHW) to repair our furnaceIn the past hours, we have spoken with at least a dozen different FNHW reps and spent more than six hours on holdWe are trying to work through the system, but it seems impossibleSince we are in a remote area (** *** *** *** *** FNHW has no contractors to respond to our service requestWe have brought in two different contractors to look at the problem, and FNHW has argued price and requirements with both of themNow they are saying they may need to send out their contractor (?) to look at it before they can authorize the high amount to replace the furnaceWe are at days and counting with no heat and no expectation that it will be resolved anytime soonFNHW makes you feel helpless and keeps you going in circlesThey have wasted our time, and also the time of the four different contractors from two different companies that have been at our home to investigate the
I purchased a home warranty from Fidelity and filed a claim in Nov to have my dishwasher diagnosed because it was not workingFor every diagnosis there is a $service fee which I paidWhen the technical came he did not diagnose the dishwasher so I called Fidelity and they told me they would authorize a second option at no additional cost to meThe second technician came and diagnosed the issue and submitted a service repair request for $***Fidelity then sent me a check for $*** and said they withheld $** to cover the labor of the second technicianI called repeatedly to try and resolve the issue since I saw told there would be no additional cost to me to have a second opinion, but Fidelity keeps alleging that the $** fee that they withheld from my payout was not a fee I paid, although clearly if I was owed $*** and only received $*** that means I incurred the expenseI would like the help getting my full payout of $***Can you please ask them to send me a $** checkThan