Call for a service call with a leaking water heaterTechnician came out replaced a valve, water heater still leaksUnable to speak to anyone about fixing the problemStill being charged for not fixing problem
This is the WORST company ever! Their customer service, the timeliness of claims and repairs, and their overall service is horrible! I am more livid thay I have to rate them star when they don't deserve any stars at all! I have called them in June because my a/c unit is not workingIt is now August and no one has come to repair itThey state because I have dual a/c units it is not an emergencyWhat they do not realize is one a/c unit is not going to cool the whole house and is only setting up the a/c unit that is working, to fail! My elderly mother-in-law stays with us and sadly is living on the east side of the house that does not have a/cI call every other day and I am given some BS excuse blaming the service company for not giving the right part number, it took the service company days to get back to them with the correct information, they ordered the wrong part number and have to reprocess it again, they have to transfer me to the authorization because it looks like the pa
Our AC does not work properly during the summerThis is the third year in a row that we have called in a work order for our AC through Fidelity Home Warranty and each year they send out the same companies and they come out, charge us a service fee, they put Freon in our system and leaveThe Freon works for about weeks and then our system is back to not workingOur AC bills are in the $600-range because of this each summerI finally contacted my attorney who wrote a letter to the home warranty company and I was given the name and number of a Christopher Wasson (vice president - in house legal counsel) I spoke to him and explained the situation and he said he would investigate and call me back same dayOf course he did notAt this point this is day/night two with no AC in Arizona summer and with a kidThis company apparently does not care about their customers
I purchased Home Warranty through "Fidelity Home Warranty" I had an issue with my aircondition and called them for service and payed for $service fees as required by the contractThe technician was not able to fix the problem during the first visitsThe visit, the technicien suggessted that the switch pipe need to be changed and they need to revisit to fix the problemThe Home warranty company called me with optionsoption 1: The problem to be fixed as reccommended by the technician, but in addition they will clean the coil and that will cost $300, because this is considered Maintance and this is not covered by the contract option 2: I bring someone myself to clean the coil and then they can come and fix the switch pipe problem option 3: they cash me for $and they will be not liable to the issueI asked them to come and fix the original problem and not do the coil work, because it was not mentioned that there is problem with the coil during the visits by the Aircond
I purchased home warranty protectionMy AC went out in July and the tech hired by Fidelity said the unit had worn out due to wear and tearShe told Fidelity we needed a new condenser and evap coilMonths went by where Fidelity simply refused to fix the problem under the warranty with no explanationThen on Sept18, it finally sent someone out again and this time the tech found some minor damage from what he thought was dog urine from the prior ownerHe told me that this damage was not the cause for the condenser's failureFidelity then refused to cover the unit because of the minor damage which was not the reason the unit failed in the first placeClearly, this individual was sent to simply find a reason not to cover the unit
I am not into my fourth week without air conditioningThe company has sent out two vendors to evaluate the situation, and both recommended that the air-conditioning system be replacedNow Fidelity claims it is awaiting pricing from the vendor and has provided no date for a remedy of the problemI call them almost every day and typically spend about an hour only to get no resolution
There are so many things wrong with this company but let's begin with the basicsThe wait times are outrageous, more than once I was on hold for over minutes and when the line picked up it would be immediately disconnectedThe staff simply does not care about their customersFrom June - November I made over calls and callback requests from staff and management and each time I was treated with a short and rude responseCome to find out nearly a year later the issue they sent different AC companies to fix was done with a patch job that has caused more water damage in my home, and since I OBVIOUSLY went with a new company this year, Fidelity refuses to step up and rectify this situationNow my home owner's insurance company has to take legal action against Fidelity and its contracted providers to resolve the issueDo not waste your time here
I purchased a home in December and a home warranty was purchased thru this company from the sellerAfter speaking to the company on Feb 28th regarding a warranty issue with my plumbing needing fix, I was told since I didn't agree with their plumber estimate of charges that I would be given the opportunity to use another plumber of my choice and Fidelity would pay for the estimate cost that their plumber gave themSince I was being charged for a modification I would be responsible for the charge of the modification and Fidelity would pay for the restNow that I've had other other plumbers to check out this problem, I am being told that the modifications that I was told I needed is just added cost the company is charging me and no modifications is neededI feel this company is packing on charges to make me pay to cover the work that needs to be done
I requested service on my homeI created a new service request and paid the relevant duesThe technician came to my house and did not serviceI received a call from Fidelity saying we don't cover the issue and we will not refund the feeNo service was provided but I am still paying
I pay Fidelity Home Warranty $*** per year for a home warrantyI recently called for service to my evap cooler as it was not workingThey dispatched Air Standards out to take a lookThe day before they came out, a representative from Air Standards called to confirmI asked if I should clean the unit prior and they said yesI rinsed out the unit and left two of the outside panels off as they were coming the next dayWhen they came out, they looked and took pictures and told me I needed a new unitMy pulley wheel that holds the belt was rusted throughI asked if it was unusual wear and tear (as Fidelity uses this reason not to cover things) and I was told it was not unusual wear and tearThe next day, Fidelity called and told me it would not be covered as it appeared someone else did service on the unitI got a Supervisor on the line and explained I had cleaned it out and left the panels off for the service companyI was granted a second opinion from another service company, *
I have dealt with several home warranty companies over the years and this company has been by far the worst experience I have hadI would NEVER USE THEM AGAIN I have called repeatedly to correct a service fee issue for an issue that they ended up sending out the same HVAC contractor out three times and the only thing I saw them do is collect service fees THey were supposed to have their dispute resolution group contact me on separate occasions and I NEVER received a call On this third visit, I again paid the service fee and they are now sending me a invoice saying the service fee is unpaid and due I have a copy of the cancelled check Again, NEVER again There are too many reputable companies out there for me to do business with this company again
Wait times are horrible !!! You will wait for hours to get throughThen, the people they send out are incompetent so you have to call 3-times and wait until something gets done!
We called Fidelity National Home Warranty on June 5, and they sent a plumber to my home on June 6, The plumber arrived to my home and did not provide services since the leaking pipe is related to a class action lawsuitThe plumber called his boss and asked what the next steps should beHis boss said not to work on the job because he didn't want to assume liabilityFidelity National Home Warranty is still charging $for a service feeWe believe we should not pay for the service fee since no service was renderedWe called Fidelity National Home Warranty several timesWith the most recent call on 6/13/17, the customer service representative said "It's not my fault that the customers don't read the contract." I'm appalled by the non-service we experienced and the horrible customer service
This company only gave me "partial" credit when I "paid in full" before the due date to renew my home warranty contractI contacted them with proof of my "total payment" with the money order receipt tracking numbers that proved total paymentThis company would not even investigate the employee that accepted the " partial payment" to see if maybe the 2nd money order was overlookedThis company instructed me to take care of the problem by using the " stop payment" method on the missing money order, which is impossible because MoneyGram Corporation DOES NOT do "Stop Payments" of any kind as I discovered after contacting MoneyGram.The representative's uncaring attitude about the situation just proves this company has poor business ethics
July 20, a service technician came to my house at *** *** *** *** ***I knew I had a leaky faucet, covered under the home warranty, and needed it replacedThe technician was there for minutes, told me I had a leaky faucet and that it needed to be replacedI was then advised that it would be replaced at a later time with a non-matching (cheaper) faucetMy faucets are original to the house and can be purchased at *** or online for $(I have since checked)The office sent me a photo more than a month later, on 8/22/of a non-matching (plastic) faucet they wanted to replace the leaky faucet withI declined to have it replacedI was told they could send me a check for about $to make up the difference, if I were to replace it myselfA month later - 9/I began receiving bills from the warranty company that I owed $for this "service." I have called twiceI have sent in payment for $because I don't need to be on hold for another minutesI have pai
Fidelity sent a tech to repair the A/C unitTech pulled a electrica lcontact out of the compressor and said the unit failed because of excessive wearWhen Fidelity was NOT covering the unit, it was serviced by another company & worked great for yearsFidelity started covering the unit in March of 2016, months before the problemI had to have another company fix the unit because of a bad compressor at a cost of $When I purchased the policy, the Fidelity Repstated that prior service wouldn't be a problem, because it wasn't their coverage
I submitted a service request regarding a non functioning electrical outlet and an electrical lightI paid the $** feeThen the Warranty company dispatched an electrician to diagnose the problemThe electrician removed the electric light fixture from the wall and and tested and found the electric circuit is functioning and the light fixture has the problemThe electrician then opened the outlet plug and tested the inside wiresThere was power intermittently and diagnosed improper connectionsHe said that he would make the recommendation to the warranty company to repair the connection to make it functionalHe said that after hearing from the company he will come back and fix the outlet plug and also fix the electric lightWe waited for a few days and then telephoned the electrician without any responseThen we contacted the Authorization Department of Warranty companyThey said that they would check with the electrician and contact usHowever we did not get any responseAft
Fidelity National Home Warranty (FNHW) accepted payment for a home warranty including air conditioning system for a home that I purchased in August of month after taking ownership of the home, I had an issue with the Air Conditioning systemFNHW agreed to allow me to use my own contractor to complete the repair and provide reimbursement to me after I paid the contractor because they were unable to get a repair technician to my home in a reasonable amount of timeOnce the repair was completed and I paid the contractor, I submitted the required documentation to FNHW for reimbursementAt this point, they denied my claim stating that the issue was pre-existing, even though they had no evidence that this was a pre-existing issueFNHW stated that unless I could provide proof that the issue was not pre-existing, they will not reimburse me for the repairsThe only proof that FNHW would accept was our home inspectionOur home inspector was unable to run the AC during the inspectio
horrible company Chooses to put personal profits over whats right to do Had to have a plumbing line repaired times in months but they continue to assert that the line itself is in good working order and thus unwilling to replace the line Customer service supervisors are unwilling to answer difficult questions and literally just state "please refer to your contract for additional questions"
I have been a customer of this company for over a yearThis was contract was purchased when we bough our home May of and renewed in June We have never filed a claim or utilized their services up until recently, which is why we are filing the complaintWhen we renewed the contact, I was upsold to include the refrigerator upgrade which was more moneyThe sales rep *** *** advised and assured me that the renewal would cover my main fridge in addition to othersI spoke to*** on multiple occasions from May- June, she called me at least times in hope to convenience me to renew my contractMy husband and I were hesitant because we never used it in the past and did not want to spend $on the renewalDuring*** multiple sales calls she mentioned that my main built in GE fridge was years, and not having warranty was a huge riskI asked if the age of the fridge mattered and she made it very clear there was no age clause in the contractAlso during those calls she as
Call for a service call with a leaking water heaterTechnician came out replaced a valve, water heater still leaksUnable to speak to anyone about fixing the problemStill being charged for not fixing problem
This is the WORST company ever! Their customer service, the timeliness of claims and repairs, and their overall service is horrible! I am more livid thay I have to rate them star when they don't deserve any stars at all! I have called them in June because my a/c unit is not workingIt is now August and no one has come to repair itThey state because I have dual a/c units it is not an emergencyWhat they do not realize is one a/c unit is not going to cool the whole house and is only setting up the a/c unit that is working, to fail! My elderly mother-in-law stays with us and sadly is living on the east side of the house that does not have a/cI call every other day and I am given some BS excuse blaming the service company for not giving the right part number, it took the service company days to get back to them with the correct information, they ordered the wrong part number and have to reprocess it again, they have to transfer me to the authorization because it looks like the pa
Our AC does not work properly during the summerThis is the third year in a row that we have called in a work order for our AC through Fidelity Home Warranty and each year they send out the same companies and they come out, charge us a service fee, they put Freon in our system and leaveThe Freon works for about weeks and then our system is back to not workingOur AC bills are in the $600-range because of this each summerI finally contacted my attorney who wrote a letter to the home warranty company and I was given the name and number of a Christopher Wasson (vice president - in house legal counsel) I spoke to him and explained the situation and he said he would investigate and call me back same dayOf course he did notAt this point this is day/night two with no AC in Arizona summer and with a kidThis company apparently does not care about their customers
I purchased Home Warranty through "Fidelity Home Warranty" I had an issue with my aircondition and called them for service and payed for $service fees as required by the contractThe technician was not able to fix the problem during the first visitsThe visit, the technicien suggessted that the switch pipe need to be changed and they need to revisit to fix the problemThe Home warranty company called me with optionsoption 1: The problem to be fixed as reccommended by the technician, but in addition they will clean the coil and that will cost $300, because this is considered Maintance and this is not covered by the contract option 2: I bring someone myself to clean the coil and then they can come and fix the switch pipe problem option 3: they cash me for $and they will be not liable to the issueI asked them to come and fix the original problem and not do the coil work, because it was not mentioned that there is problem with the coil during the visits by the Aircond
I purchased home warranty protectionMy AC went out in July and the tech hired by Fidelity said the unit had worn out due to wear and tearShe told Fidelity we needed a new condenser and evap coilMonths went by where Fidelity simply refused to fix the problem under the warranty with no explanationThen on Sept18, it finally sent someone out again and this time the tech found some minor damage from what he thought was dog urine from the prior ownerHe told me that this damage was not the cause for the condenser's failureFidelity then refused to cover the unit because of the minor damage which was not the reason the unit failed in the first placeClearly, this individual was sent to simply find a reason not to cover the unit
I am not into my fourth week without air conditioningThe company has sent out two vendors to evaluate the situation, and both recommended that the air-conditioning system be replacedNow Fidelity claims it is awaiting pricing from the vendor and has provided no date for a remedy of the problemI call them almost every day and typically spend about an hour only to get no resolution
There are so many things wrong with this company but let's begin with the basicsThe wait times are outrageous, more than once I was on hold for over minutes and when the line picked up it would be immediately disconnectedThe staff simply does not care about their customersFrom June - November I made over calls and callback requests from staff and management and each time I was treated with a short and rude responseCome to find out nearly a year later the issue they sent different AC companies to fix was done with a patch job that has caused more water damage in my home, and since I OBVIOUSLY went with a new company this year, Fidelity refuses to step up and rectify this situationNow my home owner's insurance company has to take legal action against Fidelity and its contracted providers to resolve the issueDo not waste your time here
I purchased a home in December and a home warranty was purchased thru this company from the sellerAfter speaking to the company on Feb 28th regarding a warranty issue with my plumbing needing fix, I was told since I didn't agree with their plumber estimate of charges that I would be given the opportunity to use another plumber of my choice and Fidelity would pay for the estimate cost that their plumber gave themSince I was being charged for a modification I would be responsible for the charge of the modification and Fidelity would pay for the restNow that I've had other other plumbers to check out this problem, I am being told that the modifications that I was told I needed is just added cost the company is charging me and no modifications is neededI feel this company is packing on charges to make me pay to cover the work that needs to be done
I requested service on my homeI created a new service request and paid the relevant duesThe technician came to my house and did not serviceI received a call from Fidelity saying we don't cover the issue and we will not refund the feeNo service was provided but I am still paying
I pay Fidelity Home Warranty $*** per year for a home warrantyI recently called for service to my evap cooler as it was not workingThey dispatched Air Standards out to take a lookThe day before they came out, a representative from Air Standards called to confirmI asked if I should clean the unit prior and they said yesI rinsed out the unit and left two of the outside panels off as they were coming the next dayWhen they came out, they looked and took pictures and told me I needed a new unitMy pulley wheel that holds the belt was rusted throughI asked if it was unusual wear and tear (as Fidelity uses this reason not to cover things) and I was told it was not unusual wear and tearThe next day, Fidelity called and told me it would not be covered as it appeared someone else did service on the unitI got a Supervisor on the line and explained I had cleaned it out and left the panels off for the service companyI was granted a second opinion from another service company, *
I have dealt with several home warranty companies over the years and this company has been by far the worst experience I have hadI would NEVER USE THEM AGAIN I have called repeatedly to correct a service fee issue for an issue that they ended up sending out the same HVAC contractor out three times and the only thing I saw them do is collect service fees THey were supposed to have their dispute resolution group contact me on separate occasions and I NEVER received a call On this third visit, I again paid the service fee and they are now sending me a invoice saying the service fee is unpaid and due I have a copy of the cancelled check Again, NEVER again There are too many reputable companies out there for me to do business with this company again
Wait times are horrible !!! You will wait for hours to get throughThen, the people they send out are incompetent so you have to call 3-times and wait until something gets done!
We called Fidelity National Home Warranty on June 5, and they sent a plumber to my home on June 6, The plumber arrived to my home and did not provide services since the leaking pipe is related to a class action lawsuitThe plumber called his boss and asked what the next steps should beHis boss said not to work on the job because he didn't want to assume liabilityFidelity National Home Warranty is still charging $for a service feeWe believe we should not pay for the service fee since no service was renderedWe called Fidelity National Home Warranty several timesWith the most recent call on 6/13/17, the customer service representative said "It's not my fault that the customers don't read the contract." I'm appalled by the non-service we experienced and the horrible customer service
This company only gave me "partial" credit when I "paid in full" before the due date to renew my home warranty contractI contacted them with proof of my "total payment" with the money order receipt tracking numbers that proved total paymentThis company would not even investigate the employee that accepted the " partial payment" to see if maybe the 2nd money order was overlookedThis company instructed me to take care of the problem by using the " stop payment" method on the missing money order, which is impossible because MoneyGram Corporation DOES NOT do "Stop Payments" of any kind as I discovered after contacting MoneyGram.The representative's uncaring attitude about the situation just proves this company has poor business ethics
July 20, a service technician came to my house at *** *** *** *** ***I knew I had a leaky faucet, covered under the home warranty, and needed it replacedThe technician was there for minutes, told me I had a leaky faucet and that it needed to be replacedI was then advised that it would be replaced at a later time with a non-matching (cheaper) faucetMy faucets are original to the house and can be purchased at *** or online for $(I have since checked)The office sent me a photo more than a month later, on 8/22/of a non-matching (plastic) faucet they wanted to replace the leaky faucet withI declined to have it replacedI was told they could send me a check for about $to make up the difference, if I were to replace it myselfA month later - 9/I began receiving bills from the warranty company that I owed $for this "service." I have called twiceI have sent in payment for $because I don't need to be on hold for another minutesI have pai
Fidelity sent a tech to repair the A/C unitTech pulled a electrica lcontact out of the compressor and said the unit failed because of excessive wearWhen Fidelity was NOT covering the unit, it was serviced by another company & worked great for yearsFidelity started covering the unit in March of 2016, months before the problemI had to have another company fix the unit because of a bad compressor at a cost of $When I purchased the policy, the Fidelity Repstated that prior service wouldn't be a problem, because it wasn't their coverage
I submitted a service request regarding a non functioning electrical outlet and an electrical lightI paid the $** feeThen the Warranty company dispatched an electrician to diagnose the problemThe electrician removed the electric light fixture from the wall and and tested and found the electric circuit is functioning and the light fixture has the problemThe electrician then opened the outlet plug and tested the inside wiresThere was power intermittently and diagnosed improper connectionsHe said that he would make the recommendation to the warranty company to repair the connection to make it functionalHe said that after hearing from the company he will come back and fix the outlet plug and also fix the electric lightWe waited for a few days and then telephoned the electrician without any responseThen we contacted the Authorization Department of Warranty companyThey said that they would check with the electrician and contact usHowever we did not get any responseAft
Fidelity National Home Warranty (FNHW) accepted payment for a home warranty including air conditioning system for a home that I purchased in August of month after taking ownership of the home, I had an issue with the Air Conditioning systemFNHW agreed to allow me to use my own contractor to complete the repair and provide reimbursement to me after I paid the contractor because they were unable to get a repair technician to my home in a reasonable amount of timeOnce the repair was completed and I paid the contractor, I submitted the required documentation to FNHW for reimbursementAt this point, they denied my claim stating that the issue was pre-existing, even though they had no evidence that this was a pre-existing issueFNHW stated that unless I could provide proof that the issue was not pre-existing, they will not reimburse me for the repairsThe only proof that FNHW would accept was our home inspectionOur home inspector was unable to run the AC during the inspectio
horrible company Chooses to put personal profits over whats right to do Had to have a plumbing line repaired times in months but they continue to assert that the line itself is in good working order and thus unwilling to replace the line Customer service supervisors are unwilling to answer difficult questions and literally just state "please refer to your contract for additional questions"
I have been a customer of this company for over a yearThis was contract was purchased when we bough our home May of and renewed in June We have never filed a claim or utilized their services up until recently, which is why we are filing the complaintWhen we renewed the contact, I was upsold to include the refrigerator upgrade which was more moneyThe sales rep *** *** advised and assured me that the renewal would cover my main fridge in addition to othersI spoke to*** on multiple occasions from May- June, she called me at least times in hope to convenience me to renew my contractMy husband and I were hesitant because we never used it in the past and did not want to spend $on the renewalDuring*** multiple sales calls she mentioned that my main built in GE fridge was years, and not having warranty was a huge riskI asked if the age of the fridge mattered and she made it very clear there was no age clause in the contractAlso during those calls she as