I previously filed a complaint with Revdex.com against Fidelity National Home Warranty and Revdex.com closed the complaint stating they believe Fidelity's answer to me was satisfactoryFidelity just simply referred me back to the contract which I did not have a problem withI feel, as a consumer, I was not given satisfactory customer service from FidelityI never received a phone call (as I was told I would) from any representative during the two months this issue was going onI received four letters referring me back to my contract and one letter stating they were not able to complete my request (which they did and I am not sure why I received that specific letter)My problem that has not been resolved (which could have if I would have received one phone call from Fidelity) is for my garbage disposal to be repairedThe plumbing company supposedly made a claim (June 2018), but I have yet to have this repair completedI made several attempts to check the status of this request and on two occas
I have a home warranty and started a claim on 7/07/due to my air conditioner is not working at allI have had two repair companies come out and have told fidelity the same thing They are not making any effort to fix it in a timely matter I have been without air all summer with temperatures in my house reaching over degrees and having coolant leaking in an unknown location causing possible health issues
Fidelity National Home Warranty replaced my indoor A/C condenser but the installer service person did a poor job with the installationHe incorrectly wired the circuit board and the A/C unit would not coolWe had a special need child in the house during that hot summer day but Fidelity National Home Warranty would not locate a service person to repair the A/C the next dayI ended up using another service person to fix the problem (corrected the wiring on the circuit board) and paid about $However the service person found a number of other problems with the installation and advised that I got Fidelity National Home Warranty to repair the remaining problemsFidelity National Home Warranty agreed to send another company to fix the remaining problems, which included: 1) Draining backing up because of no Barometric Damper on the unit and 2) The seals around the A/C unit were broken (with significant leak of cool air into the attic)The second service company took two visits (the f
I reached out to this abhorrent company to fix a broken refrigerator in my new homeAfter the serviceman came and replaced the internal computer in the unit, I thanked him and he promptly left ($charge)The next day I realized the water/ice dispenser was no longer working so I called again to have him return and fix the issueThree days later the same serviceman arrived but that morning the water had mysteriously begun to flow againWhen asked if he could check the unit anyway in case it was an intermittent issue, he explained that the water flow issue was to be expected following the previous repair (even though he never warned me to expect it) and that the pipes had just likely frozen and needed a day or two to thawTo be clear, on the second visit he *never* touched the unit and admitted the water issue was related to his previous repairUpon leaving, he said he wouldn't charge me and that he was sorry for the confusion
Then I got a bill for another $a week laterCustomer service refused to waive the charge and were extremely rude on the phoneThey claimed the second visit was unrelated to the first
Scammers, the lot of themSTAY AWAY!
I placed an service request with fidelity home warranty on May 21st, work order: The service company never called for more than daysI called them, they said they dont see a work order and said will follow up with fidelitywith lots of delays, till today the job is not completeHere are my major concerns1) My dishwasher was not draining the water and the water was getting clogged, this was the main issueThere was also a superficial issue, one of the racks was getting stuck when pulling outThe service contractor who came home diagnosed the issue as - the draining pump was not working & will order the parts along with the parts to fix the rack( superficial issue)Now after all the delays, On June 14th,he brings the parts only for the rack and forgot to bring anything for the draining pumpHe said he will order the partsHe closes the original service order, which is still openI called fidelity to explore my options & if I could fire this service contracto
I am writhing on behalf my sister in law whom doesn't speak English her address *** ** *** ** *** *** She moved to the house I was there and her daughter helping ,we washed for two days with her washing machine it was working great a week later it stopped agitating ,she called the insurance they came charged dollars left told he will come back with the parts to fix it she gets a call they will not fix it because it was broken before I don't know where they got their information she doesn't speak English they wrote s where she was born never seen that practice before yet they still will not honor the contract the women is years old she has no idea what is going on she is without a washer she bought the insurance specially for that because she live on very fixed income doesn't have money to fix things up they took her dollars and left her hanging .We called explained they refuse to listen
I'm questioning Fidelity Home Warranty's process in dealing with their contractorsThis complaint involve the contractor as well, *** Plumbing (search for that complaint)A service request was sent in on 3/14/to get my radiant heater fix and working properlyAs of today, 10/4/2017, my thermostat is missing because *** came back and took it away, and I have no heatI've call multiple times asking/begging them to help resolve this issue, and all I get empty promises from the Supervisor (John) promising to help me resolveI don't see any accountability on any level, neither Fidelity, the company that's suppose to be on your side, nor the contractor, they're not accountable to meThey *** off each other...I call ***, *** tells to call FidelityI call Fidelity, they keep saying we're waiting for *** to provide more information/update and they have no other informationNO ACCOUNTABILITY WHATSOEVER! BAD BAD SERVICE!
I requested service from Fidelity National regarding my air conditionerThey sent a contractor to diagnose the problemThe contractor stated that the unit was low on refrigerantThe contractor proceeded to charge the unit with R-407C refrigerantThe condensing unit is designed for R-and contains R-chargeManufacturer's data is very clear that refrigerants cannot be blended and damage to the unit and reduced performance are the outcome of doing soAdding R-407C into a system that has not gone through the process of proper refrigerant and oil replacement are subject to premature failure and reduced performance as statedOnce my home warranty is out, and my compressor fails, I will then be forced to pay from my pocket the damage that Fidelity has causedFidelity is trying to lay blame to the contractor for thisHowever, *** (at Fidelity), specifically mentioned that it is Fidelity's policy to allow this blending of refrigerants (against all manufacturer recommendations)H
We have made calls to have our ac repaired they have sent different companiesThe first two companies patched and got it going but it never worked wellNow the third company comes and says it is a condenser fan motorThey denied the claim based on rain causing failureTHE FAN IS THE PART OF THE AC THAT IS OUTSIDE!!! I thought this was a joke so I called the claims department and they kept repeating that the part of the ac that is outside (where weather occurs) won't be covered due to it getting rained onI escalated the claim hoping to get someone to understand how crazy this is and I got a supervisor who said she would call me back and never hasSo I have no idea what to do I deal like they are trying to defraud me
Each time I speak with a representative, it is an awful serviceThey are rude, disrespectful, and puts you back to the call que right away without asking for your permission when you ask to speak with somebody else or a managerMind you the hold time to speak with a rephas always been long in my experienceRepresentatives are not customer service focused; rather, they are business driven, not willing to resolve an issue, and always stressed on what they CANNOT doI had to call them several times for a single service requestThis single service request as of now is STILL NOT RESOLVED and I feel the need to report them here now for other consumers to help them decide NOT TO PURCHASE ANY SERVICE from this company
Fidelity subcontracts with less than reputable companies who are unable to uphold basic customer service expectationsRepair request took over a month to resolve, having to be assigned to two different companies, being promised a third, better, more reputable company, and failing to follow throughFidelity representatives promised call backs regarding issues that were brought to their attention with no follow up or follow throughSeveral attempts to contact Fidelity to resolve this matter directly have gone unanswered
Terrible experience, terrible customer service, they didnt allow me to explain the situation talked over me and they don't listenThe person they sent was an hour late, he did not use any tools, was here for only minutes and then his company said they will be back the following day with the right equipmentThe guy never show upI call fidelity they confirms with me over the phone that everything was approvedI call fidelity at 8:00am there customer service gives me the run around about the situationSo I hired a basic plumber paid out of pocket and took care of the problem in 20mThe next week fidelity sends me a bill for service call when there guy didn't do anthing Fidelity didn't want to hear the problem they just wanted they're service feeOn there website page it states that they are here for there customers People this home warranty is a ripe off don't listen to themIt's cheaper to pay out of pocket then to pay fidelityThey find ways not to do the job but still want to get paid
Dishwasher is an included item on my contract, however, they notified that the system has not been working previously, thus it cannot be fixedI submitted the home inspection reportI submitted the request on 2/18/and it still has not been resolved to this day
this is continuation of complaint ***I did not receive written correspondence in time to respondI would like complaint opened againComplaint was *** come to house to find that fan needed repair to housing unit, specifically it needed to be re balanced so part to do rattle against each otherThey state that repair says there is no failure to Fan (whole house) and Bath Exhaust FanThis is untrueThey found a failure namely that housing unit is not balanced causing the parts to rattle against each otherThis is not operationThe warranty covers all parts fan except that which is excludedAnd Housing UNit is not excluded
I was having plumbing issues at a duplex that I have two tenants residingEach tenant had their toilets back-up, with raw sewage sitting in their toiletsThey were unable to use their toilets, sinks, and showersI called Fidelity to get a plumber out to the property to resolve the issueThe first plumber they sent handed me a bladder to connect to a hose and actually had me try to blow through the main lineIt didn't workHe said he would recommend hydro-jetting the line to FidelityHe made the recommendation and Fidelity sent out another plumber to hydro-jett the main lineHowever, the plumber who showed up didn't actually have a hydro-jettInstead he brought a power washer and attempted to blow through the blockageIt didn't work and the tenants were still without a bathroom, sink, and showersI reported this to Fidelity and they sent out another plumber from a different company to hydro-jett the lineThis plumber actually had a hydro-jett, but didn't know how to operate
We have been calling the company the last days, and had to hold over a hour on different occasionsWe have emailed several times with no responseDO NOT USE THIS COMPANY!!! Also, beware the quote we got to fix has of course no coverage for actual install, if there is remotely a chance that the part has to be modified
I requested roofing services on 1/due to signs of water leaks on my second floor bedroomAppointment was set to 2/by FNHWMultiple rain storms occurred in the weeks leading to 1/when I again requested roofing services, noting a sense of urgency due to expanding water damage that now includes the first floor bathroomDespite the graveness of my situation, appointment was again set to 2/8, not negotiable1/early morning powerful rain storm went thru my area, water was visibly running down the walls, from the second floor bedroom to the first floor bathroomI called a local roofer to investigate and found the top covering of the chimney has been ripped off, leaving a completely open channel for the rains to come into the houseLocal roofer made the necessary repairs to cover the chimneyI wrote to FNHW about this incident and never got a responseI'm seeking compensation from FNHW to cover the local roofer service call and expected cost for fixing the water damageI bel
I have been waiting for nearly months to have my heating and air conditioning repaired under Fidelity National Home Warranty with no resolution We have suffered through heat waves with more to come, and have been repeatedly promised that our claim has been expeditedThe vendor they sent us to has poor reviews, and to complicate matters, they have told me that Fidelity Authorization group puts them on hold for hours with no resolution or call back When I call Authorization, I am put on hold with ho piat the other end
Our hot water heater went out on Tuesday, March 20thIt is now Monday, March 26th and we STILL do not have hot water! We have kids at home and no hot waterFidelity thought the first quote was too high, so they sought a different company since we have an gallon water heaterThey have hours to respondThe second company comes out on Friday at PM too late to do anything about itPromises are made to get it fixed today, Monday the 26thNOTHINGTomorrowWill it get put in tomorrow? It is supposed to be degreesWe have already paid our premium for next yearFor what? To get the run around again? No thanksWe could have already fixed this ourselves! You people take cold showers or go find somewhere to take showers in cold weather see how long a week really is
I previously filed a complaint with Revdex.com against Fidelity National Home Warranty and Revdex.com closed the complaint stating they believe Fidelity's answer to me was satisfactoryFidelity just simply referred me back to the contract which I did not have a problem withI feel, as a consumer, I was not given satisfactory customer service from FidelityI never received a phone call (as I was told I would) from any representative during the two months this issue was going onI received four letters referring me back to my contract and one letter stating they were not able to complete my request (which they did and I am not sure why I received that specific letter)My problem that has not been resolved (which could have if I would have received one phone call from Fidelity) is for my garbage disposal to be repairedThe plumbing company supposedly made a claim (June 2018), but I have yet to have this repair completedI made several attempts to check the status of this request and on two occas
I have a home warranty and started a claim on 7/07/due to my air conditioner is not working at allI have had two repair companies come out and have told fidelity the same thing They are not making any effort to fix it in a timely matter I have been without air all summer with temperatures in my house reaching over degrees and having coolant leaking in an unknown location causing possible health issues
Fidelity National Home Warranty replaced my indoor A/C condenser but the installer service person did a poor job with the installationHe incorrectly wired the circuit board and the A/C unit would not coolWe had a special need child in the house during that hot summer day but Fidelity National Home Warranty would not locate a service person to repair the A/C the next dayI ended up using another service person to fix the problem (corrected the wiring on the circuit board) and paid about $However the service person found a number of other problems with the installation and advised that I got Fidelity National Home Warranty to repair the remaining problemsFidelity National Home Warranty agreed to send another company to fix the remaining problems, which included: 1) Draining backing up because of no Barometric Damper on the unit and 2) The seals around the A/C unit were broken (with significant leak of cool air into the attic)The second service company took two visits (the f
I reached out to this abhorrent company to fix a broken refrigerator in my new homeAfter the serviceman came and replaced the internal computer in the unit, I thanked him and he promptly left ($charge)The next day I realized the water/ice dispenser was no longer working so I called again to have him return and fix the issueThree days later the same serviceman arrived but that morning the water had mysteriously begun to flow againWhen asked if he could check the unit anyway in case it was an intermittent issue, he explained that the water flow issue was to be expected following the previous repair (even though he never warned me to expect it) and that the pipes had just likely frozen and needed a day or two to thawTo be clear, on the second visit he *never* touched the unit and admitted the water issue was related to his previous repairUpon leaving, he said he wouldn't charge me and that he was sorry for the confusion
Then I got a bill for another $a week laterCustomer service refused to waive the charge and were extremely rude on the phoneThey claimed the second visit was unrelated to the first
Scammers, the lot of themSTAY AWAY!
I placed an service request with fidelity home warranty on May 21st, work order: The service company never called for more than daysI called them, they said they dont see a work order and said will follow up with fidelitywith lots of delays, till today the job is not completeHere are my major concerns1) My dishwasher was not draining the water and the water was getting clogged, this was the main issueThere was also a superficial issue, one of the racks was getting stuck when pulling outThe service contractor who came home diagnosed the issue as - the draining pump was not working & will order the parts along with the parts to fix the rack( superficial issue)Now after all the delays, On June 14th,he brings the parts only for the rack and forgot to bring anything for the draining pumpHe said he will order the partsHe closes the original service order, which is still openI called fidelity to explore my options & if I could fire this service contracto
I am writhing on behalf my sister in law whom doesn't speak English her address *** ** *** ** *** *** She moved to the house I was there and her daughter helping ,we washed for two days with her washing machine it was working great a week later it stopped agitating ,she called the insurance they came charged dollars left told he will come back with the parts to fix it she gets a call they will not fix it because it was broken before I don't know where they got their information she doesn't speak English they wrote s where she was born never seen that practice before yet they still will not honor the contract the women is years old she has no idea what is going on she is without a washer she bought the insurance specially for that because she live on very fixed income doesn't have money to fix things up they took her dollars and left her hanging .We called explained they refuse to listen
I'm questioning Fidelity Home Warranty's process in dealing with their contractorsThis complaint involve the contractor as well, *** Plumbing (search for that complaint)A service request was sent in on 3/14/to get my radiant heater fix and working properlyAs of today, 10/4/2017, my thermostat is missing because *** came back and took it away, and I have no heatI've call multiple times asking/begging them to help resolve this issue, and all I get empty promises from the Supervisor (John) promising to help me resolveI don't see any accountability on any level, neither Fidelity, the company that's suppose to be on your side, nor the contractor, they're not accountable to meThey *** off each other...I call ***, *** tells to call FidelityI call Fidelity, they keep saying we're waiting for *** to provide more information/update and they have no other informationNO ACCOUNTABILITY WHATSOEVER! BAD BAD SERVICE!
I requested service from Fidelity National regarding my air conditionerThey sent a contractor to diagnose the problemThe contractor stated that the unit was low on refrigerantThe contractor proceeded to charge the unit with R-407C refrigerantThe condensing unit is designed for R-and contains R-chargeManufacturer's data is very clear that refrigerants cannot be blended and damage to the unit and reduced performance are the outcome of doing soAdding R-407C into a system that has not gone through the process of proper refrigerant and oil replacement are subject to premature failure and reduced performance as statedOnce my home warranty is out, and my compressor fails, I will then be forced to pay from my pocket the damage that Fidelity has causedFidelity is trying to lay blame to the contractor for thisHowever, *** (at Fidelity), specifically mentioned that it is Fidelity's policy to allow this blending of refrigerants (against all manufacturer recommendations)H
We have made calls to have our ac repaired they have sent different companiesThe first two companies patched and got it going but it never worked wellNow the third company comes and says it is a condenser fan motorThey denied the claim based on rain causing failureTHE FAN IS THE PART OF THE AC THAT IS OUTSIDE!!! I thought this was a joke so I called the claims department and they kept repeating that the part of the ac that is outside (where weather occurs) won't be covered due to it getting rained onI escalated the claim hoping to get someone to understand how crazy this is and I got a supervisor who said she would call me back and never hasSo I have no idea what to do I deal like they are trying to defraud me
Each time I speak with a representative, it is an awful serviceThey are rude, disrespectful, and puts you back to the call que right away without asking for your permission when you ask to speak with somebody else or a managerMind you the hold time to speak with a rephas always been long in my experienceRepresentatives are not customer service focused; rather, they are business driven, not willing to resolve an issue, and always stressed on what they CANNOT doI had to call them several times for a single service requestThis single service request as of now is STILL NOT RESOLVED and I feel the need to report them here now for other consumers to help them decide NOT TO PURCHASE ANY SERVICE from this company
Fidelity subcontracts with less than reputable companies who are unable to uphold basic customer service expectationsRepair request took over a month to resolve, having to be assigned to two different companies, being promised a third, better, more reputable company, and failing to follow throughFidelity representatives promised call backs regarding issues that were brought to their attention with no follow up or follow throughSeveral attempts to contact Fidelity to resolve this matter directly have gone unanswered
One hold for an hour just to get an authorization to replace a garbage disposal This is ridiculous Very poor customer service
Terrible experience, terrible customer service, they didnt allow me to explain the situation talked over me and they don't listenThe person they sent was an hour late, he did not use any tools, was here for only minutes and then his company said they will be back the following day with the right equipmentThe guy never show upI call fidelity they confirms with me over the phone that everything was approvedI call fidelity at 8:00am there customer service gives me the run around about the situationSo I hired a basic plumber paid out of pocket and took care of the problem in 20mThe next week fidelity sends me a bill for service call when there guy didn't do anthing Fidelity didn't want to hear the problem they just wanted they're service feeOn there website page it states that they are here for there customers People this home warranty is a ripe off don't listen to themIt's cheaper to pay out of pocket then to pay fidelityThey find ways not to do the job but still want to get paid
Dishwasher is an included item on my contract, however, they notified that the system has not been working previously, thus it cannot be fixedI submitted the home inspection reportI submitted the request on 2/18/and it still has not been resolved to this day
this is continuation of complaint ***I did not receive written correspondence in time to respondI would like complaint opened againComplaint was *** come to house to find that fan needed repair to housing unit, specifically it needed to be re balanced so part to do rattle against each otherThey state that repair says there is no failure to Fan (whole house) and Bath Exhaust FanThis is untrueThey found a failure namely that housing unit is not balanced causing the parts to rattle against each otherThis is not operationThe warranty covers all parts fan except that which is excludedAnd Housing UNit is not excluded
I was having plumbing issues at a duplex that I have two tenants residingEach tenant had their toilets back-up, with raw sewage sitting in their toiletsThey were unable to use their toilets, sinks, and showersI called Fidelity to get a plumber out to the property to resolve the issueThe first plumber they sent handed me a bladder to connect to a hose and actually had me try to blow through the main lineIt didn't workHe said he would recommend hydro-jetting the line to FidelityHe made the recommendation and Fidelity sent out another plumber to hydro-jett the main lineHowever, the plumber who showed up didn't actually have a hydro-jettInstead he brought a power washer and attempted to blow through the blockageIt didn't work and the tenants were still without a bathroom, sink, and showersI reported this to Fidelity and they sent out another plumber from a different company to hydro-jett the lineThis plumber actually had a hydro-jett, but didn't know how to operate
We have been calling the company the last days, and had to hold over a hour on different occasionsWe have emailed several times with no responseDO NOT USE THIS COMPANY!!! Also, beware the quote we got to fix has of course no coverage for actual install, if there is remotely a chance that the part has to be modified
I requested roofing services on 1/due to signs of water leaks on my second floor bedroomAppointment was set to 2/by FNHWMultiple rain storms occurred in the weeks leading to 1/when I again requested roofing services, noting a sense of urgency due to expanding water damage that now includes the first floor bathroomDespite the graveness of my situation, appointment was again set to 2/8, not negotiable1/early morning powerful rain storm went thru my area, water was visibly running down the walls, from the second floor bedroom to the first floor bathroomI called a local roofer to investigate and found the top covering of the chimney has been ripped off, leaving a completely open channel for the rains to come into the houseLocal roofer made the necessary repairs to cover the chimneyI wrote to FNHW about this incident and never got a responseI'm seeking compensation from FNHW to cover the local roofer service call and expected cost for fixing the water damageI bel
I have been waiting for nearly months to have my heating and air conditioning repaired under Fidelity National Home Warranty with no resolution We have suffered through heat waves with more to come, and have been repeatedly promised that our claim has been expeditedThe vendor they sent us to has poor reviews, and to complicate matters, they have told me that Fidelity Authorization group puts them on hold for hours with no resolution or call back When I call Authorization, I am put on hold with ho piat the other end
Our hot water heater went out on Tuesday, March 20thIt is now Monday, March 26th and we STILL do not have hot water! We have kids at home and no hot waterFidelity thought the first quote was too high, so they sought a different company since we have an gallon water heaterThey have hours to respondThe second company comes out on Friday at PM too late to do anything about itPromises are made to get it fixed today, Monday the 26thNOTHINGTomorrowWill it get put in tomorrow? It is supposed to be degreesWe have already paid our premium for next yearFor what? To get the run around again? No thanksWe could have already fixed this ourselves! You people take cold showers or go find somewhere to take showers in cold weather see how long a week really is