This company is absolutely terrible to deal withMy dishwasher was not functioning properly so I made a claimFidelity National Home Warranty sent out an appliance repair vendorThe vendor noticed that the junction box was burned outThey installed a new junction box and rather than wiring the dishwasher back up, they installed a plug from the new junction boxThe vendor told us that the dishwasher is now fixed, but you will have to run your disposal while you run your dishwasher because they are on the same switch nowOryou can unplug your disposal each time you want to use your dishwasherThis is totally unacceptable and Fidelity National Home Warranty (***) refused to even waive the $** service feeDO NOT CHOOSE THIS HOME WARRANTY COMPANY when considering a warranty
Fidelity refused to dispatch a Plummer to replace an ejector pump which was improperly installed to incorrect wattage, and as a result burned out the motor
I AM SO DISAPPOINTED; I READ EVERY REVIEW AND EVERYTHING THAT HAS HAPPENED TO ALL THESE PEOPLE, HAS HAPPENED TO ME THE A+ REVIEW SHOULD BE DROPPED TO AN F-
Hi, The main circuit breaker at my house is not workingWhich seems like a safety issue to meFortunately it is covered under my home warrantyIn November I contacted my warranty company (Fidelity Nation Home Warranty) and they sent *** *** to inspect my circuit breaker*** *** inspected the circuit and confirmed it needed to be replacedI was charged my deductible for the serviceSince then I have called *** *** dozens of times and they have never replaced the circuit breaker (8-months later)I contacted my insurance company and they called *** *** who claims they did the work in december last yearThis seems like fraud
Called to get my microwave repaired over a month agoThe first company did not repair after a couple weeks so they had a new company come outThat was on Dec 12thHave not heard anything from them since they came on the 12th and my microwave is still broken
We live in *** and our AC broke yesterday, so we filed a claim with FidelityIt's going to be today with temperatures reaching 115+ over the next few daysFidelity assigned us a service contractor that is closed until MondayWe've called times requesting a service contractor opened todayWe've been told everything from the case was escalated to dispatch will call shortly to being hung up on when we requested to speak to a managerThis is the worst customer service we've ever experiencedMeanwhile, we're still waiting for Fidelity to help us and temperatures are rising
*** DECLINED fixing our ac unit in our detached shop's rec room because they state its not under the main foundation of the homeNo where does the contract say detached Garage's or rec rooms are not under the umbrella of the home warranty the contract reads " covered systems and appliances must be located within the main foundation of the home or garage except for exterior well pump, a/c...etc"*** keeps on saying its a guest house to get around the contractI called and tried contacting management but have gotten nowhere besides argument after argument
Iv have to call about warranty issues and *** has failed to help on all three occasionsfirstly our well pump was not working when we first moved in and had no water, we called in a service request and after days of bugging them and no water they finally told me it wasn't covered and I had to find a service tech myselfthey didnt have a problem taking my dollar fee tho and I didnt know they charged me
Fidelity Home Warranty cancelled an outstanding warranty claim without my knowledge, our policy had ended, they refused to reinstate the claim in order to fulfill their contractual obligationThey are committing fraud
My garage door would not open because the cable was brokenThe door was about to come off the track because the wheels that run on the tracks were coming offThe only way to put the garage door back into the tracks so it would not come off the tracks was to cut the cable on the other side, so both sides would come downThat happened after 6pm at night and it was already dark outsideAfter we cut the cable on the other side, then we were able to save the garage door by putting it back on the track and able to close it for the nightThe same night I made an online request for the Insurance Company to fix the cable on the doorThey sent a technician who noticed I cut the cableI explained to him what happened and that I had to do it to put the door back on the track or it would fall offThe insurance company did not care for what I said and denied the claim saying that it was "unusual wear and tear"I tried to explain to the insurance attendant at claims (Jenifer) that the door w
My wife and I purchased a home and closed on June 9thThe home purchase included a one year home warranty by Fidelity National Home WarrantyOur AC unit does not work, but our home inspector said it worked when he did the inspection (indicated on the home inspection report and via a supplemental letter we asked him to write)Fidelity National Home Warranty is denying the claim because they say it is a pre-existing condition because the service technician they sent out found leaksClearly, the unit worked during the inspection, but does not work nowFurthermore, even if it was an existing condition, the Terms of Coverage clearly state that unknown pre-existing conditions (i.eissues not found by the home inspector) are covered
I called in two electrical claimsThe first on 7/3/and the second on 7/7/The first call was to repair the light on a fan and the second was to fix a security panelFidelity contracted with *** Electric, the third party servicer and I was told since I called in the second claim, it would be treated as an "add-on" by both *** Electric and Fidelity so I would only have to pay one deductible of $instead of two*** sent an electrician on 7/to resolve both issuesThey said the security panel is low voltage and not covered by FidelityAnd in the process of repairing the light on the fan, the electrician broke the fanHe disconnected the receiver in the fan and connected the power directly for the light and fan - it worked for the light but the fan stopped workingHe took the receiver with him to get authorization from the warranty company to replace it, which was deniedAnd contrary to what I was told, they treated the single visit as two and now Fidelity is bill
As is indicated from other people's comments and reviews on Yelp, what this company's policies actually cover is very littleThere are more exceptions, things that they will not cover, than what they will coverI don't know what they pay contractors who come out to tell you what isn't covered, but as the homeowner, you pay the home warranty company for any service related callI had to call them twice in the past year, due to my useless realtor buying me this junk policy, and they basically covered almost nothingI cannot believe that they have a positive review on the Revdex.com site, as their practices are very misleadingWhen they say they cover something, as in electrical or wiring, they don't cover so many aspects, that you cannot really get things fixed
Fidelity National acquired my previous Home Warranty Company At renewal time I was told that everything covered under my prior contract would be covered by the renewal months into the contract I have been told that this is not true We were covered for improper installation Now I am told we are not covered for improper installation nor are we covered for anything that was previously fixed, even if the "fix" breaks The "fix" did not work A pool contractor and a representative from the Gas Company both told us that the gas line to the Pool Heater needs a pressure regulator It keeps burning the roll-out switch because it does not have one Instead of having a warranty to fix it like we paid for, we have a warranty that appears to cover very little If the Sales person had been honest (or correctly informed, I can not say if they knew, or if they just should have know) we would not have purchased the Home Warranty Having been sold a contract to cover something that is
I went online to submit a claim for a leaky faucet, but the website would not allow me to select plumbing for some reason I had to call a number listed on the website I have spent the last hour on the phone trying to submit said claim for a leaky faucet The first minutes were on a loop of advertisements: A cruise line, Direct TV, TMobile, Car Insurance, Dish Network, another Cruise, and a Singles website At each stage, I had to listen to the ENTIRE advertisement, then press # to NOT go to that company's representative At the end of all of this, I was told the phone number for my area had changed I called the NEW number and had to go through all of this again Finally I got to where she (phone robot) asked my city and state, and times (I tally marked) I stated my city and state, and times she said she could not understand me Finally she got it on try # Then I had to state my last name with the first letters spelled out This one she actually could not EVER understand, and the computer ended up determining I did not have an account with them since they could not find my last name in about tries of OTHER last names with my same letters There was no end to this madness I ended up filing online with a fake claim for my garbage disposal just so I could get a service call number Unbelievable
Bought a new home and moved in 6-28-Air conditioner stopped working 7-8-I filed a claim with Fidelity 7-10-They sent a Tech out 7-12-He determined that the compressor and wiring need to be replacedThe following Monday I call Fidelity and stayed on hold for hours to find out that they are denying my claimThey said because it was under days (clearly it is not) and the Tech couldn't determine if the condition was pre-existing or notI told *** that we had proof that it was working when we had the inspection done and prior records from the service contractShe said I could contest it and sent the link to fill out and attach documents of proofI supplied a letter from the Service contract of the Previous owner showing it was serviced and was in good working order June of I also have my home inspection that shows it was in good working orderI also sent an email to their customer service department with my claim number and asked them for a contact numb
I am extremely frustrated with FidelityI had a very minor problem with my microwaveThe person sent broke off another part of the microwave, and we then had to wait for over a week for the part to come inThat entire time, no working microwave even though before that person came out it was working some of the timeHe finally came and "fixed" it but later that day the entire until shut off and no longer had any power coming to itThe claim was reopened; however, it has now been over weeks total and still no working microwaveActually, this is going on week We have called the person three times to follow up and been told the part is still not hereMeanwhile he has never reached out to us, we have always calledAnd how does he know what part to order when he never even came back out to look at the microwave!? I just want a working microwaveWhy is that so difficult? I have called fidelity times and they could not seem to care any lessThey just keep saying the same thing
I've had two interactions with FNHW: one for plumbing, and one for an ovenFor the plumbing, they sent someone out to fix our clog who didn't have any of the tools necessary to actually fix the clog, but charged us anyway We called our own guy, why fixed the clog in about a minute He then said that the tools they were using (a snake that is too small for a main drain line) is dangerous to use in a big line because it can get all twisted up and make the clog worse So here we were lucky to be out *** and not moreFor the oven , they sent someone out to look at the oven who had no tools He had to borrow mine to open up the oven, and then after barely looking decided it was broken and that we needed a new one They were supposed to deliver the new oven today, but nobody showed up I've spent the better part of an hour on the phone with both the deliver people and FNHW, and they don't care I've already had to take one day off work to wait around for nothing, and while now they claim they're going to come next week I have absolutely no confidence that they'll show up Either way, now I'm out *** and two days of work, with nothing to show for itThis appear to be a scam
We have been without functioning air conditioning for monthsAt one point it seemed it was repaired, but it quit working soon after and we are still without air conditioning sitting in 90+ degrees at 02:My wife and I have been without adequate sleep or the ability to cook at homeOur pets are miserableThis is summer in ***All along, FNHW and the local AC company have been blaming each other for delays and making us act as messengers between them and even the the distribution company providing the partsFollowing are my grievances about FNHW onlyFNHW placed an order for a part before they knew which part we neededWhen they did receive the information about the part from the AC company, they did not notify the distributorAs a result, When the AC company came to repair the part weeks later, it was the wrong partMonths in, getting FNHW to allow the AC company to get the part on their own took at least a weekThe AC company claims they asked for this option wh
years with themReferred several friends and familyNever experienced anything like what I have read in negative reviewsOn a few occasions I had to deal with supervisors on issues, but they were quickly resolved I do not buy into those complaints I made the mistake of getting Choice Home Warranty on one of my homesThat company I will never use again
This company is absolutely terrible to deal withMy dishwasher was not functioning properly so I made a claimFidelity National Home Warranty sent out an appliance repair vendorThe vendor noticed that the junction box was burned outThey installed a new junction box and rather than wiring the dishwasher back up, they installed a plug from the new junction boxThe vendor told us that the dishwasher is now fixed, but you will have to run your disposal while you run your dishwasher because they are on the same switch nowOryou can unplug your disposal each time you want to use your dishwasherThis is totally unacceptable and Fidelity National Home Warranty (***) refused to even waive the $** service feeDO NOT CHOOSE THIS HOME WARRANTY COMPANY when considering a warranty
Fidelity refused to dispatch a Plummer to replace an ejector pump which was improperly installed to incorrect wattage, and as a result burned out the motor
I AM SO DISAPPOINTED; I READ EVERY REVIEW AND EVERYTHING THAT HAS HAPPENED TO ALL THESE PEOPLE, HAS HAPPENED TO ME THE A+ REVIEW SHOULD BE DROPPED TO AN F-
Hi, The main circuit breaker at my house is not workingWhich seems like a safety issue to meFortunately it is covered under my home warrantyIn November I contacted my warranty company (Fidelity Nation Home Warranty) and they sent *** *** to inspect my circuit breaker*** *** inspected the circuit and confirmed it needed to be replacedI was charged my deductible for the serviceSince then I have called *** *** dozens of times and they have never replaced the circuit breaker (8-months later)I contacted my insurance company and they called *** *** who claims they did the work in december last yearThis seems like fraud
Called to get my microwave repaired over a month agoThe first company did not repair after a couple weeks so they had a new company come outThat was on Dec 12thHave not heard anything from them since they came on the 12th and my microwave is still broken
We live in *** and our AC broke yesterday, so we filed a claim with FidelityIt's going to be today with temperatures reaching 115+ over the next few daysFidelity assigned us a service contractor that is closed until MondayWe've called times requesting a service contractor opened todayWe've been told everything from the case was escalated to dispatch will call shortly to being hung up on when we requested to speak to a managerThis is the worst customer service we've ever experiencedMeanwhile, we're still waiting for Fidelity to help us and temperatures are rising
I hate this company they're is scam I'll not recommend people go with this company just through money away
*** DECLINED fixing our ac unit in our detached shop's rec room because they state its not under the main foundation of the homeNo where does the contract say detached Garage's or rec rooms are not under the umbrella of the home warranty the contract reads " covered systems and appliances must be located within the main foundation of the home or garage except for exterior well pump, a/c...etc"*** keeps on saying its a guest house to get around the contractI called and tried contacting management but have gotten nowhere besides argument after argument
Iv have to call about warranty issues and *** has failed to help on all three occasionsfirstly our well pump was not working when we first moved in and had no water, we called in a service request and after days of bugging them and no water they finally told me it wasn't covered and I had to find a service tech myselfthey didnt have a problem taking my dollar fee tho and I didnt know they charged me
Fidelity Home Warranty cancelled an outstanding warranty claim without my knowledge, our policy had ended, they refused to reinstate the claim in order to fulfill their contractual obligationThey are committing fraud
My garage door would not open because the cable was brokenThe door was about to come off the track because the wheels that run on the tracks were coming offThe only way to put the garage door back into the tracks so it would not come off the tracks was to cut the cable on the other side, so both sides would come downThat happened after 6pm at night and it was already dark outsideAfter we cut the cable on the other side, then we were able to save the garage door by putting it back on the track and able to close it for the nightThe same night I made an online request for the Insurance Company to fix the cable on the doorThey sent a technician who noticed I cut the cableI explained to him what happened and that I had to do it to put the door back on the track or it would fall offThe insurance company did not care for what I said and denied the claim saying that it was "unusual wear and tear"I tried to explain to the insurance attendant at claims (Jenifer) that the door w
My wife and I purchased a home and closed on June 9thThe home purchase included a one year home warranty by Fidelity National Home WarrantyOur AC unit does not work, but our home inspector said it worked when he did the inspection (indicated on the home inspection report and via a supplemental letter we asked him to write)Fidelity National Home Warranty is denying the claim because they say it is a pre-existing condition because the service technician they sent out found leaksClearly, the unit worked during the inspection, but does not work nowFurthermore, even if it was an existing condition, the Terms of Coverage clearly state that unknown pre-existing conditions (i.eissues not found by the home inspector) are covered
I called in two electrical claimsThe first on 7/3/and the second on 7/7/The first call was to repair the light on a fan and the second was to fix a security panelFidelity contracted with *** Electric, the third party servicer and I was told since I called in the second claim, it would be treated as an "add-on" by both *** Electric and Fidelity so I would only have to pay one deductible of $instead of two*** sent an electrician on 7/to resolve both issuesThey said the security panel is low voltage and not covered by FidelityAnd in the process of repairing the light on the fan, the electrician broke the fanHe disconnected the receiver in the fan and connected the power directly for the light and fan - it worked for the light but the fan stopped workingHe took the receiver with him to get authorization from the warranty company to replace it, which was deniedAnd contrary to what I was told, they treated the single visit as two and now Fidelity is bill
As is indicated from other people's comments and reviews on Yelp, what this company's policies actually cover is very littleThere are more exceptions, things that they will not cover, than what they will coverI don't know what they pay contractors who come out to tell you what isn't covered, but as the homeowner, you pay the home warranty company for any service related callI had to call them twice in the past year, due to my useless realtor buying me this junk policy, and they basically covered almost nothingI cannot believe that they have a positive review on the Revdex.com site, as their practices are very misleadingWhen they say they cover something, as in electrical or wiring, they don't cover so many aspects, that you cannot really get things fixed
Fidelity National acquired my previous Home Warranty Company At renewal time I was told that everything covered under my prior contract would be covered by the renewal months into the contract I have been told that this is not true We were covered for improper installation Now I am told we are not covered for improper installation nor are we covered for anything that was previously fixed, even if the "fix" breaks The "fix" did not work A pool contractor and a representative from the Gas Company both told us that the gas line to the Pool Heater needs a pressure regulator It keeps burning the roll-out switch because it does not have one Instead of having a warranty to fix it like we paid for, we have a warranty that appears to cover very little If the Sales person had been honest (or correctly informed, I can not say if they knew, or if they just should have know) we would not have purchased the Home Warranty Having been sold a contract to cover something that is
I went online to submit a claim for a leaky faucet, but the website would not allow me to select plumbing for some reason I had to call a number listed on the website I have spent the last hour on the phone trying to submit said claim for a leaky faucet The first minutes were on a loop of advertisements: A cruise line, Direct TV, TMobile, Car Insurance, Dish Network, another Cruise, and a Singles website At each stage, I had to listen to the ENTIRE advertisement, then press # to NOT go to that company's representative At the end of all of this, I was told the phone number for my area had changed I called the NEW number and had to go through all of this again Finally I got to where she (phone robot) asked my city and state, and times (I tally marked) I stated my city and state, and times she said she could not understand me Finally she got it on try # Then I had to state my last name with the first letters spelled out This one she actually could not EVER understand, and the computer ended up determining I did not have an account with them since they could not find my last name in about tries of OTHER last names with my same letters There was no end to this madness I ended up filing online with a fake claim for my garbage disposal just so I could get a service call number Unbelievable
Bought a new home and moved in 6-28-Air conditioner stopped working 7-8-I filed a claim with Fidelity 7-10-They sent a Tech out 7-12-He determined that the compressor and wiring need to be replacedThe following Monday I call Fidelity and stayed on hold for hours to find out that they are denying my claimThey said because it was under days (clearly it is not) and the Tech couldn't determine if the condition was pre-existing or notI told *** that we had proof that it was working when we had the inspection done and prior records from the service contractShe said I could contest it and sent the link to fill out and attach documents of proofI supplied a letter from the Service contract of the Previous owner showing it was serviced and was in good working order June of I also have my home inspection that shows it was in good working orderI also sent an email to their customer service department with my claim number and asked them for a contact numb
I am extremely frustrated with FidelityI had a very minor problem with my microwaveThe person sent broke off another part of the microwave, and we then had to wait for over a week for the part to come inThat entire time, no working microwave even though before that person came out it was working some of the timeHe finally came and "fixed" it but later that day the entire until shut off and no longer had any power coming to itThe claim was reopened; however, it has now been over weeks total and still no working microwaveActually, this is going on week We have called the person three times to follow up and been told the part is still not hereMeanwhile he has never reached out to us, we have always calledAnd how does he know what part to order when he never even came back out to look at the microwave!? I just want a working microwaveWhy is that so difficult? I have called fidelity times and they could not seem to care any lessThey just keep saying the same thing
I've had two interactions with FNHW: one for plumbing, and one for an ovenFor the plumbing, they sent someone out to fix our clog who didn't have any of the tools necessary to actually fix the clog, but charged us anyway We called our own guy, why fixed the clog in about a minute He then said that the tools they were using (a snake that is too small for a main drain line) is dangerous to use in a big line because it can get all twisted up and make the clog worse So here we were lucky to be out *** and not moreFor the oven , they sent someone out to look at the oven who had no tools He had to borrow mine to open up the oven, and then after barely looking decided it was broken and that we needed a new one They were supposed to deliver the new oven today, but nobody showed up I've spent the better part of an hour on the phone with both the deliver people and FNHW, and they don't care I've already had to take one day off work to wait around for nothing, and while now they claim they're going to come next week I have absolutely no confidence that they'll show up Either way, now I'm out *** and two days of work, with nothing to show for itThis appear to be a scam
We have been without functioning air conditioning for monthsAt one point it seemed it was repaired, but it quit working soon after and we are still without air conditioning sitting in 90+ degrees at 02:My wife and I have been without adequate sleep or the ability to cook at homeOur pets are miserableThis is summer in ***All along, FNHW and the local AC company have been blaming each other for delays and making us act as messengers between them and even the the distribution company providing the partsFollowing are my grievances about FNHW onlyFNHW placed an order for a part before they knew which part we neededWhen they did receive the information about the part from the AC company, they did not notify the distributorAs a result, When the AC company came to repair the part weeks later, it was the wrong partMonths in, getting FNHW to allow the AC company to get the part on their own took at least a weekThe AC company claims they asked for this option wh
years with themReferred several friends and familyNever experienced anything like what I have read in negative reviewsOn a few occasions I had to deal with supervisors on issues, but they were quickly resolved I do not buy into those complaints I made the mistake of getting Choice Home Warranty on one of my homesThat company I will never use again