Okay people, I would pick some place better to do your businessHeater went out, set up a request and paid the bucksThe guy gets dispatched and come out, takes a tool out and check the amp to the heater, claims it not the heater and that its the circuit breakerhours later I get a call from Fidelity claiming that its not covered by my warranty and we are keeping the $for literally minutes of workWarranty is up in two months, and I'm switching from these low lifesA+ is a joke rating!!!
In Feb 2018, *** flagged my oven as gas was leaking, and I could smell itI put in order with Fidelity Home Insurance , and they sent out someone from * * * *** ***The technician diagnosed the problem as needing a new ignitor, and replaced itI dont remember him testing it, or if he did , it was just to turn it on and offThey replaced it in March I used the oven very seldom but smelled gas the first time I used it sometime in AprilI assumed it was just exceess gas burning off., as I thought my oven was repairedI used oven a 2nd time in May and smelled gas still., badI called the appliance store directly, and they said I needed to put in a new order with Fidelity, as it was past days, even though I only used the oven times(BTW The part is warranteed for days, and this was a failure of diagnosing properly, or a faulty part) I felt angered by this and thought maybe the oven was okI used it more timesUPDATE: On August 6, 2018, I called ***
Company sent out unqualified repair peopleActually made situation worse and misdiagnosed the problemAfter calling rep and letting know our own technician found the errors and corrected the problem they refuse to reimburse and are extremely rude and difficult to deal withHave asked us to resend paperwork continuously that they have and have even questioned us onPhone calls too this company are an average of minutes hold time with calls often dropped only to restart the min hold time again
*** warranty is only partially covering the cost of a non functioning water heaterthe contracted plumbing company that they use told us they determined the pricing of everything in the repair so they have no quote input at allthey say modifications need to happen that our out of our control and we owe over dollars in non covered itemsthey say the home warranty is not covering the whole repairmy wife called and they said they were covering the repair and later was told they were not covering it all by the 3rd party plumbing companyI spoke to a supervisor that was compassionate and unhelpful with the issuetold me she does not have any leadership to talk to to resolve the issue that are above her as the end user of the warranty not having a whole repair covered in an emergency is a hardship that creates issues that are not needed, all I am asking is that they do the right thing and cover my repair like a home warranty should
Fidelity National Warranty company placed us in contact with ** *** in order to have them fixed our broken dryer** *** send *** to repair the unit, and *** fixed the problem with the dryer not working*** had to make two trips to get the unit working properly, and after each trip he claimed the unit was operationalThat was true about the second trip, partially, as the dryer now squeaks as it driesWe called *** a third time to deal with the squeak, and with the dryer cover that he broke doing the repairs*** claims that since the dryer is drying, it is none of his concern that the unit squeaks or that he broke the dryer “a cosmetic problem, he says, and not his business, he says”“Fidelity National’, on the other hand, says that “they vouch for their contractors, but are not responsable if they break anythingI would strongly advice about staying away from ** ***At the same time, I would strongly advice people to stay away from Fidelity Na
We are now going on day with no hot waterWe initially contacted Fidelity first thing in the morning Wednesday, April 11thOn Thursday April 12th my husband called them again to check on the status as we had heard nothingThey said it was put on hold because they needed some paperwork from us showing a receipt from a previous repair on the water heater that they did not coverWe immediately submitted the invoice and called to verify they had received itOn Friday, April 13th we called again to check on the status of our claim since once again we had received no communicationThey then informed us that they could not approve our claim since there was no spot on the invoice that clearly said the word “paid” even though it had the amount listed along with a discription of the work performed and a signatureIt was there contractor that we used and they should have called that contractor to verify if they had any questions as we can not be held responsible for how they write up the
March 9, I double paid $for a services charge feepaid by credit cardI call the customer service dept
March 9, I double paid $for a services charge feepaid by credit cardI call the customer service dept timesissues ever got handled
I have a home warranty with Fidelity National Home WarrantI filed a service request to repair my A/C and included the manufacturerThey sent a contractor out to my house to fix the problemThe contractor didn't serve this particular A/C model, and leftFidelity suspended my warranty because I didn't pay the service feeI disputed the service fee and told them I would pay when they sent out a contractor who could service my A/C model, but not beforeThey would not waive my service fee or remove my suspension on my warranty
Every time I have contacted this company, I have had an issue with the contractors they useThe electrician left garbage in the house,the A/C guy walked in looked at my unit and stated he didn't repair them, then they suspended by contract for work not covered or performedThe plumber came out and did half the job then reported incorrectly that the other half of the job had rust so the company denied the repair which is a safety issueEvery time I have called them, they tell me something else isn't coveredThe contractors they use are absolutely horribleThey suspended my contract for non-payment on the plumbing issue on 12/when I didn't find out from them until 1/2/that the other half of the job was deniedI had made several phone calls to them from the beginning of December to find out why the job had not been completed and they stated the plumber had not submitted the paperwork to complete the jobMeanwhile suspending my contract without notification of the job being de
My bad experience with this company! My AC went on me on the 14th of May I submitted my paperwork to my technician comes to check on it It took days for them to sent a technician out Every time I called, "NO RECORD" is the key words they used on my communication with them After the technician came out on Saturday, I have to waited to Tuesday to know the status of their approval to continue the fix Tuesday came the "NO RECORD" is used again This time they blame on the AC company for not providing information for them to review the case They were on the phone with the AC company and asked for hours for them to review hours later, the "NO RECORD" is used again Frustrated me but nothing that I can do but waited Call the AC company and they told me paperwork was submitted on Monday as planned So another hours comes and goes(Thursday) "NO RECORD" is used again for the 8th times since the 14th I know that I am going to push around to have my AC fix If you are planning to buy home warranty from any company, think twice You will get the run around Do not wasted your money on them Spent money on your yearly maintain which will help to expand longer life to your AC and save lots of headache and money in the future by dealing with them
I am a service member and my family has been with Fidelity for 8+ years My parents are elderly and are also veteransSo integrity is extremely important for our family Their refrigerator went out different times in the past months Thats their medicine and food going bad each time the fridge goes out On the 5th time when the refrigerator went out, it was determined that the fridge was unrepairable....and now begins the ridiculous business practice of this company
After calling Fidelity everyday for weeks straight trying to get a replacement refrigerator, I've have lost all respect and trust with this company YOU DO NOT TREAT PEOPLE LIKE THIS
Fidelity has no integrity and truly does not care about its customers especially the elderly veterans
We had to pay out of pocket for what company calls "secondary damage" which was caused by their contractor missing a plumbing issue they were sent in to investigateThe plumber did not do what they were asked to go do (detect a possible leak or a leak be)He failed to check the shower-head and where its connecting point to the pipe going into the wallThis would not require opening ceiling or walls so no reason for them not investigating it properly and as they were requestedThis contractor failure and fidelity lack of followup and support meant than within a week we had a huge leak from the very point they were meant to investigateThe leak appeared in the lower floor ceiling under the showerI had to call an emergency plumbers in over the weekend out of pocket as Fidelity failed to provide a contractorThe plumber had to open up the ceiling and deal with the sourceWe were left with a huge hole in ceiling and damaged/wet ceiling as a resultFidelity said will send in anothe
I bought my house in September 2017, the dishwasher started leaking and ruin my whole kitchen floorI reached out to the home warranty and they wouldn’t cover the floorsThen they had a company come out that said we abused the yr old dishwasher and they weren’t going to cover itI asked for a manager and they said one would call me back same day and that never happenedI wrote a review on google and they called me the next day to offer $check but they wanted to deduct $for the “service charge”I told them to have their company come out and fix it for that price and they declinedThis business is a fraudulent company and many reviews are the same as mine
Fidelity home warranties gave us the run around for weeks on our furnace issueThey told both myself, spouse, and the technician that they were covering the entire cost of the furnace replacement minus a $** fee which was completely fine with usThey then contacted us to tell us they were only covering a little over half well after the furnace was replacedThey lied to us and the tech multiple times and drew this process out over many hours over multiple weeksI went to leave them a review on *** and saw that many other people had similar problems and the word "scam" was thrown around a lotThey lie, then lie about lyingIf it weren't for us getting some money reimbursed, still hasn't happened, I'd honestly say this company is a scam
I have an active insurance with Fidelity National Home WarrantyMy washer started leakingI called for service and was charged $A technician was sentHe spent minutes at my place, looked at the washer and stated it was fine despite the puddle on the floor and the container under washer filled with water from the leakHe stated to file another request for service if the washer continues leakingI used the washer next day, it leaked even moreI called Fidelity National Home Warranty back and requested someone to come and fix the leakThe representative was rude and stated he cannot promise anythingHe than put me on a minutes long hold! The call dropped for no reason without anyone answeringI called back and was again put on a long holdNeedless to say, as a single working mother of two small kids, I am very disappointed at the treatment I received from the companyThe washer was obviously leaking with all of the signs of leaksI am not able to get help I contrac
I have been waiting for nearly months to have my heating and air conditioning repaired under Fidelity National Home Warranty with no resolution We have suffered through heat waves with more to come, and have been repeatedly promised that our claim has been expeditedThe vendor they sent us to has poor reviews, and to complicate matters, they have told me that Fidelity Authorization group puts them on hold for hours with no resolution or call back When I call Authorization, I am put on hold with ho piat the other end
I had a warranty provided with the purchase of my new homeI did not renewI just had a follto see why I did not renew and gave the CSR a polite answer that the premium was too highAlso, I felt I didn't need itAfter being persistent beyond reason, and after I had explicitly said I was interested and "NO", before beginning to hang up she tried to slip in "then it's okay to bill you in six individual installments" to renew the insuranceLuckily, I was still listening and told her explicitly two additional times I was not interested and do not billThis is criminal and should be prosecuted*** ***
Our oven continues to go outFor the past two years, a year each with two companies, we have had issues with the home owners insuranceThe previous home owners insurance co was here three times with the current home owners here twiceEach time, we're told the same thing: We'll find the part and replace itOur logic tells us if we pay $** each visit to call them to fix it, it should be fixedYet somehow we continue paying $** for each visit to fix something should have technically been "fixed." This brings us to a week before Christmas in We have four children, guests coming and a ham plus turkey to cook without a stove and the best our home owners insurance can do is to "investigate" the part even AFTER being told by the last mechanic that came less than a week ago that the part was no longer available and we should get a new ovenThis is from the mechanic the home owners ins sentNot our own mechanic(We don't even have our own mechanic.) We keep asking for something to
Open up service request 12/20/with Fidelity National Home Warrantyreceive call from * * *** to come out to diagnose what was actually going on with the washer technician has photos and description as to what was wrong with the unit* * *** comes back to my home on January 12, with ONLY half of the parts to see if what was sent if that works.UNFORTUNATELY the technician needed other parts from first request to finish the initial order from the first requestNow the technician has to go back and ORDER parts that was requested from the first diagnosis from 12/20/This will have gone on for a month that I have been without a washerWarranty number *** and a $*** fee for service claimAnd still having to wait a Month words travel
This company knowingly accepted a home warranty on a home that did not have a sewer clean out and then refused to provide service based on the fact that the home did not have a sewer clean out
Okay people, I would pick some place better to do your businessHeater went out, set up a request and paid the bucksThe guy gets dispatched and come out, takes a tool out and check the amp to the heater, claims it not the heater and that its the circuit breakerhours later I get a call from Fidelity claiming that its not covered by my warranty and we are keeping the $for literally minutes of workWarranty is up in two months, and I'm switching from these low lifesA+ is a joke rating!!!
In Feb 2018, *** flagged my oven as gas was leaking, and I could smell itI put in order with Fidelity Home Insurance , and they sent out someone from * * * *** ***The technician diagnosed the problem as needing a new ignitor, and replaced itI dont remember him testing it, or if he did , it was just to turn it on and offThey replaced it in March I used the oven very seldom but smelled gas the first time I used it sometime in AprilI assumed it was just exceess gas burning off., as I thought my oven was repairedI used oven a 2nd time in May and smelled gas still., badI called the appliance store directly, and they said I needed to put in a new order with Fidelity, as it was past days, even though I only used the oven times(BTW The part is warranteed for days, and this was a failure of diagnosing properly, or a faulty part) I felt angered by this and thought maybe the oven was okI used it more timesUPDATE: On August 6, 2018, I called ***
Company sent out unqualified repair peopleActually made situation worse and misdiagnosed the problemAfter calling rep and letting know our own technician found the errors and corrected the problem they refuse to reimburse and are extremely rude and difficult to deal withHave asked us to resend paperwork continuously that they have and have even questioned us onPhone calls too this company are an average of minutes hold time with calls often dropped only to restart the min hold time again
*** warranty is only partially covering the cost of a non functioning water heaterthe contracted plumbing company that they use told us they determined the pricing of everything in the repair so they have no quote input at allthey say modifications need to happen that our out of our control and we owe over dollars in non covered itemsthey say the home warranty is not covering the whole repairmy wife called and they said they were covering the repair and later was told they were not covering it all by the 3rd party plumbing companyI spoke to a supervisor that was compassionate and unhelpful with the issuetold me she does not have any leadership to talk to to resolve the issue that are above her as the end user of the warranty not having a whole repair covered in an emergency is a hardship that creates issues that are not needed, all I am asking is that they do the right thing and cover my repair like a home warranty should
Fidelity National Warranty company placed us in contact with ** *** in order to have them fixed our broken dryer** *** send *** to repair the unit, and *** fixed the problem with the dryer not working*** had to make two trips to get the unit working properly, and after each trip he claimed the unit was operationalThat was true about the second trip, partially, as the dryer now squeaks as it driesWe called *** a third time to deal with the squeak, and with the dryer cover that he broke doing the repairs*** claims that since the dryer is drying, it is none of his concern that the unit squeaks or that he broke the dryer “a cosmetic problem, he says, and not his business, he says”“Fidelity National’, on the other hand, says that “they vouch for their contractors, but are not responsable if they break anythingI would strongly advice about staying away from ** ***At the same time, I would strongly advice people to stay away from Fidelity Na
We are now going on day with no hot waterWe initially contacted Fidelity first thing in the morning Wednesday, April 11thOn Thursday April 12th my husband called them again to check on the status as we had heard nothingThey said it was put on hold because they needed some paperwork from us showing a receipt from a previous repair on the water heater that they did not coverWe immediately submitted the invoice and called to verify they had received itOn Friday, April 13th we called again to check on the status of our claim since once again we had received no communicationThey then informed us that they could not approve our claim since there was no spot on the invoice that clearly said the word “paid” even though it had the amount listed along with a discription of the work performed and a signatureIt was there contractor that we used and they should have called that contractor to verify if they had any questions as we can not be held responsible for how they write up the
March 9, I double paid $for a services charge feepaid by credit cardI call the customer service dept
March 9, I double paid $for a services charge feepaid by credit cardI call the customer service dept timesissues ever got handled
I have a home warranty with Fidelity National Home WarrantI filed a service request to repair my A/C and included the manufacturerThey sent a contractor out to my house to fix the problemThe contractor didn't serve this particular A/C model, and leftFidelity suspended my warranty because I didn't pay the service feeI disputed the service fee and told them I would pay when they sent out a contractor who could service my A/C model, but not beforeThey would not waive my service fee or remove my suspension on my warranty
Every time I have contacted this company, I have had an issue with the contractors they useThe electrician left garbage in the house,the A/C guy walked in looked at my unit and stated he didn't repair them, then they suspended by contract for work not covered or performedThe plumber came out and did half the job then reported incorrectly that the other half of the job had rust so the company denied the repair which is a safety issueEvery time I have called them, they tell me something else isn't coveredThe contractors they use are absolutely horribleThey suspended my contract for non-payment on the plumbing issue on 12/when I didn't find out from them until 1/2/that the other half of the job was deniedI had made several phone calls to them from the beginning of December to find out why the job had not been completed and they stated the plumber had not submitted the paperwork to complete the jobMeanwhile suspending my contract without notification of the job being de
My bad experience with this company! My AC went on me on the 14th of May I submitted my paperwork to my technician comes to check on it It took days for them to sent a technician out Every time I called, "NO RECORD" is the key words they used on my communication with them After the technician came out on Saturday, I have to waited to Tuesday to know the status of their approval to continue the fix Tuesday came the "NO RECORD" is used again This time they blame on the AC company for not providing information for them to review the case They were on the phone with the AC company and asked for hours for them to review hours later, the "NO RECORD" is used again Frustrated me but nothing that I can do but waited Call the AC company and they told me paperwork was submitted on Monday as planned So another hours comes and goes(Thursday) "NO RECORD" is used again for the 8th times since the 14th I know that I am going to push around to have my AC fix If you are planning to buy home warranty from any company, think twice You will get the run around Do not wasted your money on them Spent money on your yearly maintain which will help to expand longer life to your AC and save lots of headache and money in the future by dealing with them
I am a service member and my family has been with Fidelity for 8+ years My parents are elderly and are also veteransSo integrity is extremely important for our family Their refrigerator went out different times in the past months Thats their medicine and food going bad each time the fridge goes out On the 5th time when the refrigerator went out, it was determined that the fridge was unrepairable....and now begins the ridiculous business practice of this company
After calling Fidelity everyday for weeks straight trying to get a replacement refrigerator, I've have lost all respect and trust with this company YOU DO NOT TREAT PEOPLE LIKE THIS
Fidelity has no integrity and truly does not care about its customers especially the elderly veterans
We had to pay out of pocket for what company calls "secondary damage" which was caused by their contractor missing a plumbing issue they were sent in to investigateThe plumber did not do what they were asked to go do (detect a possible leak or a leak be)He failed to check the shower-head and where its connecting point to the pipe going into the wallThis would not require opening ceiling or walls so no reason for them not investigating it properly and as they were requestedThis contractor failure and fidelity lack of followup and support meant than within a week we had a huge leak from the very point they were meant to investigateThe leak appeared in the lower floor ceiling under the showerI had to call an emergency plumbers in over the weekend out of pocket as Fidelity failed to provide a contractorThe plumber had to open up the ceiling and deal with the sourceWe were left with a huge hole in ceiling and damaged/wet ceiling as a resultFidelity said will send in anothe
I bought my house in September 2017, the dishwasher started leaking and ruin my whole kitchen floorI reached out to the home warranty and they wouldn’t cover the floorsThen they had a company come out that said we abused the yr old dishwasher and they weren’t going to cover itI asked for a manager and they said one would call me back same day and that never happenedI wrote a review on google and they called me the next day to offer $check but they wanted to deduct $for the “service charge”I told them to have their company come out and fix it for that price and they declinedThis business is a fraudulent company and many reviews are the same as mine
Fidelity home warranties gave us the run around for weeks on our furnace issueThey told both myself, spouse, and the technician that they were covering the entire cost of the furnace replacement minus a $** fee which was completely fine with usThey then contacted us to tell us they were only covering a little over half well after the furnace was replacedThey lied to us and the tech multiple times and drew this process out over many hours over multiple weeksI went to leave them a review on *** and saw that many other people had similar problems and the word "scam" was thrown around a lotThey lie, then lie about lyingIf it weren't for us getting some money reimbursed, still hasn't happened, I'd honestly say this company is a scam
I have an active insurance with Fidelity National Home WarrantyMy washer started leakingI called for service and was charged $A technician was sentHe spent minutes at my place, looked at the washer and stated it was fine despite the puddle on the floor and the container under washer filled with water from the leakHe stated to file another request for service if the washer continues leakingI used the washer next day, it leaked even moreI called Fidelity National Home Warranty back and requested someone to come and fix the leakThe representative was rude and stated he cannot promise anythingHe than put me on a minutes long hold! The call dropped for no reason without anyone answeringI called back and was again put on a long holdNeedless to say, as a single working mother of two small kids, I am very disappointed at the treatment I received from the companyThe washer was obviously leaking with all of the signs of leaksI am not able to get help I contrac
I have been waiting for nearly months to have my heating and air conditioning repaired under Fidelity National Home Warranty with no resolution We have suffered through heat waves with more to come, and have been repeatedly promised that our claim has been expeditedThe vendor they sent us to has poor reviews, and to complicate matters, they have told me that Fidelity Authorization group puts them on hold for hours with no resolution or call back When I call Authorization, I am put on hold with ho piat the other end
I had a warranty provided with the purchase of my new homeI did not renewI just had a follto see why I did not renew and gave the CSR a polite answer that the premium was too highAlso, I felt I didn't need itAfter being persistent beyond reason, and after I had explicitly said I was interested and "NO", before beginning to hang up she tried to slip in "then it's okay to bill you in six individual installments" to renew the insuranceLuckily, I was still listening and told her explicitly two additional times I was not interested and do not billThis is criminal and should be prosecuted*** ***
Our oven continues to go outFor the past two years, a year each with two companies, we have had issues with the home owners insuranceThe previous home owners insurance co was here three times with the current home owners here twiceEach time, we're told the same thing: We'll find the part and replace itOur logic tells us if we pay $** each visit to call them to fix it, it should be fixedYet somehow we continue paying $** for each visit to fix something should have technically been "fixed." This brings us to a week before Christmas in We have four children, guests coming and a ham plus turkey to cook without a stove and the best our home owners insurance can do is to "investigate" the part even AFTER being told by the last mechanic that came less than a week ago that the part was no longer available and we should get a new ovenThis is from the mechanic the home owners ins sentNot our own mechanic(We don't even have our own mechanic.) We keep asking for something to
Open up service request 12/20/with Fidelity National Home Warrantyreceive call from * * *** to come out to diagnose what was actually going on with the washer technician has photos and description as to what was wrong with the unit* * *** comes back to my home on January 12, with ONLY half of the parts to see if what was sent if that works.UNFORTUNATELY the technician needed other parts from first request to finish the initial order from the first requestNow the technician has to go back and ORDER parts that was requested from the first diagnosis from 12/20/This will have gone on for a month that I have been without a washerWarranty number *** and a $*** fee for service claimAnd still having to wait a Month words travel
This company knowingly accepted a home warranty on a home that did not have a sewer clean out and then refused to provide service based on the fact that the home did not have a sewer clean out