This compay has the worst customer service and mis-represents their contracts to their customersWhen you request for a work order the customer rep will tell you you're covered for repairs and serviceHOWEVER, when the service person arrives to do the work, they are told by Fidelity that the insurance does NOT cover the partsAfter paying the 75$ fee to process the workorder and get the specialist out to the property, it cant be done unless you 'upgrade' your policy....I the customer am out full day of work, aggrivated that I can't have the sink fixed, need to call another plumber and by the parts myselft Fidelity home warranty company is TERRIBLE! 'this is the second time this has happenedCustomers should be warned to not do business with them
*** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** My AC went out during south Texas Summer My family and I had to move into my parents house because the heat became too dangerous for my young kids These people do not deserve an A+ rating I hope the Revdex.com can adjust their rating for Fidelity National Home WarrantyThis company is unamerican
Home Warranty sent contractor to replaced air conditioner condenser and hvac coilThey were also supposed to check out the ducts and part of the same claimPaid to have Hers test which lead to ducts leaking and not up to standard so failed testContacted Fidelity to fix leak ducts but will sent out contractor to fix leak and did not sent out denial noticeWe are covered up to $*** to fix the ducts are avoiding us and not sending denial in writing since claim seems to be falseContractor is also not calling us back
Fidelity refused to dispatch a Plummer to replace an ejector pump which was improperly installed to incorrect wattage, and as a result burned out the motor
We had a clogged kitchen drainFidelity had a contractor snake the drain and a bunch of dirt came upTheir contractor concluded the drain had collapsed under the foundationFidelity wanted to use a camera to determine if a root had caused the collapseBoth their contractor and one that we hired concluded a camera would not work for this purpose because there was too much corrosion in the drainNot being able to determine the cause, Fidelity refused to repair the claim and also refused to authorize a reimbursement for our independent plumber to do the workThe independent plumber said that it was a very remote possibility that a root had caused the breakWe think this is an unfair resolution and an attempt to dodge their responsibilities to repair our drainWe have to repair the drain out of pocket ($2400)
My bad experience with this company! My AC went on me on the 14th of May I submitted my paperwork to my technician comes to check on it It took days for them to sent a technician out Every time I called, "NO RECORD" is the key words they used on my communication with them After the technician came out on Saturday, I have to waited to Tuesday to know the status of their approval to continue the fix Tuesday came the "NO RECORD" is used again This time they blame on the AC company for not providing information for them to review the case They were on the phone with the AC company and asked for hours for them to review hours later, the "NO RECORD" is used again Frustrated me but nothing that I can do but waited Call the AC company and they told me paperwork was submitted on Monday as planned So another hours comes and goes(Thursday) "NO RECORD" is used again for the 8th times since the 14th I know that I am going to push around to have my AC fix If you are planning to buy home warranty from any company, think twice You will get the run around Do not wasted your money on them Spent money on your yearly maintain which will help to expand longer life to your AC and save lots of headache and money in the future by dealing with them
I open an order for a service they sent The worst plumbing company, the person that came Check at outlet that was working perfectJust making a noise, he stayed there for 5/minutesAnd when he finish I don’t know doing whatHe said it was cause the water high pressure make that noiseI said it was fina and he leftWhen I tried to use the toiletI noticed that the water valve was closedI open it and find out that he left it close cause he broke something insideAnd now the water is likingThe toilet was working perfect!!! Just with a noiseI let fidelity know what was happening and they didn’t take any responsibilityAnd I payed them $** dlls for a service that wasn’t done and now the toilet is brokenI want my money back or the service done ASAP.!!!
$Service Fee Dispute In the month of January I called Fidelity National Home Warranty (FNHW) to repair my doorbellFNHW contracted *** *** to perform this service, and this company failed to do soVia telephone,I brought this to the attention of FNHW on numerous occasions, but to no availToday I spoke with a FNHW representative again, and she told me that I couldn't dispute the $service feeTo-date I have declined to pay this service fee, but now I cannot receive any other service from FNHW -- until paidHere is the reason why I dispute the $service fee request, as filed on Yelp review: Over-Pricing and Under-Performing Experience: Two items: Doorbell and AC socket: AC Socket -- I was billed $for the installation of an AC socket in my crawling-space that took about minutes to installWhen I requested the price be reduced, *** disagreed but in the end threw $dollars on my table and left, seemingly indignantI was willing to have paid him for an hour's
Today (11/29/16) I am severely upset with this business right now I just opened up my bill to renew my policy for and noticed an additional charge for a Trade Call Service Fee from 2/24/15! When I called to inquire about this late notice, I was told the service fee was never paid and that my policy had been on hold for the majority of since around February(this means my family's home has been uncovered for about months without notice even though I have paid for the entire year of 2016.) I was told I would have to prove that I paid for the service fee from even though the account rep had the exact check number in her system that I had in my checkbook My bank was able to archive the cancelled check and I have since emailed it to the email provided for me to do so( *** ) This is so ridiculous and irresponsible on their part This issue is 100% not my fault but the blame was put on me, and my coverage suspended I WILL be cancelling this contract How embarrassing for them
I called because I needed my gas safety valve reset so that my gas heater would workThe customer service rep did not tell me that they did not cover safety valves and proceeded to set an appointment with a plumber because I mentioned no hot waterI expected the plumber to know how to fix it because another plumber has done it beforeThis plumber told me to call the gas companyI called the gas company twice and both times was told a plumber would have to take care of the safety valveFidelity refused to waive the service call feeI feel the customer service rep was not properly trained and the plumber they sent was also not properly trained
Here is my honest opinion of Fidelity National Home Warranty on claims for my new home in the past months The home warranty I was provided isn't worth the paper it was printed on I am so fed up with Fidelity Home Warranty that I wish I could get money back and pay for the repairs myself instead of being frustrated with the lack of help from this utterly useless warrantyBut I didn't pay for the warranty, so the funds would go back to the former owner I will never recommend this company to a friend, I will not rate them highly for their customer service and I will only change my mind when the company acknowledges that I am not the person responsible for the poor quality of the home I bought I was only there months, roots don't grow that quickly I moved into a termite free home, so how did dead termites eat wires to damage to a working oven?
Claim 1) I had a main sewer blockage due to roots from a city tree within my property It costs me $for the plumber to come out and say he can't clear it out because it is an older home (1962) and doesn't have the wider ports installed in newer homes for his equipment to work I had to spend $2,to have a plumber do what Fidelity Home Warranty could notClaim 2) My oven, which was working at the time of inspection, failed to heat up The oven was working while we were living in the home in the past months Before we moved in, the home was tended for termitesThe $appliance repair team saw dead termites and said that the repair wasn't covered So I don't have an oven now The house only came with appliances, a stove (ok condition), oven (now broken) and dishwasher (replaced due to rust/corrosion) So Fidelity is getting a killer steal on this home, deny claims and don't worry about my fridge, washer, dryer or dishwasher, they are all brand new under warranty from the manufacture
We purchased a home month ago with a home warrantyWe have a hot tub coveredWe were enjoying the hot tub the second day we moved in and for about weeks when the heater went outWe called Fidelity and a service man came out to the homeHe verified the heater went outWe then were informed and see that Fidelity denied our claim indicating this is a new policy and therefore it was a preexisting conditionWe paid for a policy and it was active when the heater went outWe cannot help the timing of the heater going outWe have tried to contact Fidelity multiple times without call backs and any additional assistance
We purchased a home on Feb 28,Our AC unit went out about months after buying our homeWe went through our home owners insurance fidelityThey quickly denied us a new unit long story short after fighting it they over turned the denial and agreed to get us a new unit with the condition of us paying for the labor cost which was about *** out of pocketWe were not happy about it but desprate and paid for itWell months after the new unit got installed it went out on usWe contacted fidelity paid our ** dollar fee for someone to come out to tell us it is no longer workingThe compressor and the coil went bad! August is the day our AC unit went out it is now Oct and we have been out of our home (my husband,I and ourchildren) we keep getting the run around and nothing is getting doneWe feel like we have been slapped in the face by fidelity and forgotten aboutWe desperately want our AC unit fixed and want to be back homeWe are to the point where we are
In May of this year we contacted Fidelity Home Warranty as we have coverage with them they dispatched *** *** out to our residents because our Ac was blowing warm airThey concluded we had to replace the AC unit, fidelity said they will cover the unit but not anything else*** *** stated since its an older unit and used old refrigerant they had to replace the coil and furnace a total of $*** out of pocketAfter approximately a week and a half after install we had the same issue warm air again we called Fidelity and they said they would dispatch again > *** *** came out again and states it was a part in the ac unit they had to order it would take another weekweeks have passed no ac after we paid $*** the part came they installed it and again after about a week we got warm air again today 7/27/they came out again after I called Sunday this time *** *** stated there is a leak in the hose inside the wall and that that's pro
I requested service on my homeI created a new service request and paid the relevant duesThe technician came to my house and did not serviceI received a call from Fidelity saying we don't cover the issue and we will not refund the feeNo service was provided but I am still paying
Cannot believe I am calling them for the 6th time trying to get a service provider for my claim, or a claim determination I wait on hold for 50+ minutes each time I call They say they will return a call and never do, so I continue to follow up They have service providers that live over hour away, noting close so it is hard to obtain anyone that will actually look at fixing the problem with our electric There is NO WAY I will ever do business with them or recommend them How do they stay in business, why does the state continue to let them operate in this manner? I want to give them negative stars but the option is not available
Fidelity our home warranty has sent out two plumbing company's and four different plumbers at four separate occasions to fix a valve/ cartridge per their plumber and now the faucet is worse off then when they began working on it The hot that always worked now doesn't and the cold side that wasn't working now leaks but now that there has been further damage done fidelity says it's my problem to deal with the plumber that they hired to come to our home and for me to prove they made it worse They state now they have to cut a hole in the bathtub to fix it which isn't covered by our home warranty They say all they will cover after all of thi is the valve cost Please Help !! We need a resolution to this problem that should of been taken care of properly in the beginning thank you for your time
Fidelity Home Warranty company has used inexperienced contractors to work on my central air conditioning unitI live in Phoenix Arizona and filed a work order in JulyIt is now end of September and my A/C unit is still not working properlyWe have experienced 120° in July to 100° as of today I have payed over $out of pocket expenses to have "re-work" complete and including $in monthly electricity billsThe Fideltiy has experessed zero compassion that I have to work in heat conditions, have a child under the age of 3, pets, and my spouse has a medical conditionWe want the issue resloved as soon as possible and do not understand the constant miss diagnosis with inexperienced technitions and delay of service along with lack of sense of urgency pertaining our businessThis has been a severe unprofessional experience I would not recommend this business to anyone
I have had a clothes washer malfunction since the end of JulyThe first two visits, the contract provider, *** Appliances replaced, parts, that did not fix the problemThe next two visits, I was told they could not duplicate the problem, despite their being wet clothesin the washers, with water still in the machineThe fifth visit, and third tech said the same thing, but said to find the problem the machine had to go to the shopThe supervisor denied this, and when I offered to have it done here she also told the tech no(I overheard discussion that he had two more places) I contacted FHW company, and their supervisor said this wasn't in my contract, and I read the contract and have seen that yes, they can't take it to the shop, BUT nothing about doing the required work to duplicate the issue
It has been one week and one day without A/C and it still has not yet been fixedMy family (including my year old and year old children) live in southern California where temperatures this time of year are 110+It does not sound like we will have it fixed this week eitherCruel and dangerous
This compay has the worst customer service and mis-represents their contracts to their customersWhen you request for a work order the customer rep will tell you you're covered for repairs and serviceHOWEVER, when the service person arrives to do the work, they are told by Fidelity that the insurance does NOT cover the partsAfter paying the 75$ fee to process the workorder and get the specialist out to the property, it cant be done unless you 'upgrade' your policy....I the customer am out full day of work, aggrivated that I can't have the sink fixed, need to call another plumber and by the parts myselft Fidelity home warranty company is TERRIBLE! 'this is the second time this has happenedCustomers should be warned to not do business with them
*** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** My AC went out during south Texas Summer My family and I had to move into my parents house because the heat became too dangerous for my young kids These people do not deserve an A+ rating I hope the Revdex.com can adjust their rating for Fidelity National Home WarrantyThis company is unamerican
Home Warranty sent contractor to replaced air conditioner condenser and hvac coilThey were also supposed to check out the ducts and part of the same claimPaid to have Hers test which lead to ducts leaking and not up to standard so failed testContacted Fidelity to fix leak ducts but will sent out contractor to fix leak and did not sent out denial noticeWe are covered up to $*** to fix the ducts are avoiding us and not sending denial in writing since claim seems to be falseContractor is also not calling us back
Fidelity refused to dispatch a Plummer to replace an ejector pump which was improperly installed to incorrect wattage, and as a result burned out the motor
We had a clogged kitchen drainFidelity had a contractor snake the drain and a bunch of dirt came upTheir contractor concluded the drain had collapsed under the foundationFidelity wanted to use a camera to determine if a root had caused the collapseBoth their contractor and one that we hired concluded a camera would not work for this purpose because there was too much corrosion in the drainNot being able to determine the cause, Fidelity refused to repair the claim and also refused to authorize a reimbursement for our independent plumber to do the workThe independent plumber said that it was a very remote possibility that a root had caused the breakWe think this is an unfair resolution and an attempt to dodge their responsibilities to repair our drainWe have to repair the drain out of pocket ($2400)
My bad experience with this company! My AC went on me on the 14th of May I submitted my paperwork to my technician comes to check on it It took days for them to sent a technician out Every time I called, "NO RECORD" is the key words they used on my communication with them After the technician came out on Saturday, I have to waited to Tuesday to know the status of their approval to continue the fix Tuesday came the "NO RECORD" is used again This time they blame on the AC company for not providing information for them to review the case They were on the phone with the AC company and asked for hours for them to review hours later, the "NO RECORD" is used again Frustrated me but nothing that I can do but waited Call the AC company and they told me paperwork was submitted on Monday as planned So another hours comes and goes(Thursday) "NO RECORD" is used again for the 8th times since the 14th I know that I am going to push around to have my AC fix If you are planning to buy home warranty from any company, think twice You will get the run around Do not wasted your money on them Spent money on your yearly maintain which will help to expand longer life to your AC and save lots of headache and money in the future by dealing with them
I open an order for a service they sent The worst plumbing company, the person that came Check at outlet that was working perfectJust making a noise, he stayed there for 5/minutesAnd when he finish I don’t know doing whatHe said it was cause the water high pressure make that noiseI said it was fina and he leftWhen I tried to use the toiletI noticed that the water valve was closedI open it and find out that he left it close cause he broke something insideAnd now the water is likingThe toilet was working perfect!!! Just with a noiseI let fidelity know what was happening and they didn’t take any responsibilityAnd I payed them $** dlls for a service that wasn’t done and now the toilet is brokenI want my money back or the service done ASAP.!!!
$Service Fee Dispute In the month of January I called Fidelity National Home Warranty (FNHW) to repair my doorbellFNHW contracted *** *** to perform this service, and this company failed to do soVia telephone,I brought this to the attention of FNHW on numerous occasions, but to no availToday I spoke with a FNHW representative again, and she told me that I couldn't dispute the $service feeTo-date I have declined to pay this service fee, but now I cannot receive any other service from FNHW -- until paidHere is the reason why I dispute the $service fee request, as filed on Yelp review: Over-Pricing and Under-Performing Experience: Two items: Doorbell and AC socket: AC Socket -- I was billed $for the installation of an AC socket in my crawling-space that took about minutes to installWhen I requested the price be reduced, *** disagreed but in the end threw $dollars on my table and left, seemingly indignantI was willing to have paid him for an hour's
Today (11/29/16) I am severely upset with this business right now I just opened up my bill to renew my policy for and noticed an additional charge for a Trade Call Service Fee from 2/24/15! When I called to inquire about this late notice, I was told the service fee was never paid and that my policy had been on hold for the majority of since around February(this means my family's home has been uncovered for about months without notice even though I have paid for the entire year of 2016.) I was told I would have to prove that I paid for the service fee from even though the account rep had the exact check number in her system that I had in my checkbook My bank was able to archive the cancelled check and I have since emailed it to the email provided for me to do so( *** ) This is so ridiculous and irresponsible on their part This issue is 100% not my fault but the blame was put on me, and my coverage suspended I WILL be cancelling this contract How embarrassing for them
I called because I needed my gas safety valve reset so that my gas heater would workThe customer service rep did not tell me that they did not cover safety valves and proceeded to set an appointment with a plumber because I mentioned no hot waterI expected the plumber to know how to fix it because another plumber has done it beforeThis plumber told me to call the gas companyI called the gas company twice and both times was told a plumber would have to take care of the safety valveFidelity refused to waive the service call feeI feel the customer service rep was not properly trained and the plumber they sent was also not properly trained
Here is my honest opinion of Fidelity National Home Warranty on claims for my new home in the past months The home warranty I was provided isn't worth the paper it was printed on I am so fed up with Fidelity Home Warranty that I wish I could get money back and pay for the repairs myself instead of being frustrated with the lack of help from this utterly useless warrantyBut I didn't pay for the warranty, so the funds would go back to the former owner I will never recommend this company to a friend, I will not rate them highly for their customer service and I will only change my mind when the company acknowledges that I am not the person responsible for the poor quality of the home I bought I was only there months, roots don't grow that quickly I moved into a termite free home, so how did dead termites eat wires to damage to a working oven?
Claim 1) I had a main sewer blockage due to roots from a city tree within my property It costs me $for the plumber to come out and say he can't clear it out because it is an older home (1962) and doesn't have the wider ports installed in newer homes for his equipment to work I had to spend $2,to have a plumber do what Fidelity Home Warranty could notClaim 2) My oven, which was working at the time of inspection, failed to heat up The oven was working while we were living in the home in the past months Before we moved in, the home was tended for termitesThe $appliance repair team saw dead termites and said that the repair wasn't covered So I don't have an oven now The house only came with appliances, a stove (ok condition), oven (now broken) and dishwasher (replaced due to rust/corrosion) So Fidelity is getting a killer steal on this home, deny claims and don't worry about my fridge, washer, dryer or dishwasher, they are all brand new under warranty from the manufacture
We purchased a home month ago with a home warrantyWe have a hot tub coveredWe were enjoying the hot tub the second day we moved in and for about weeks when the heater went outWe called Fidelity and a service man came out to the homeHe verified the heater went outWe then were informed and see that Fidelity denied our claim indicating this is a new policy and therefore it was a preexisting conditionWe paid for a policy and it was active when the heater went outWe cannot help the timing of the heater going outWe have tried to contact Fidelity multiple times without call backs and any additional assistance
We purchased a home on Feb 28,Our AC unit went out about months after buying our homeWe went through our home owners insurance fidelityThey quickly denied us a new unit long story short after fighting it they over turned the denial and agreed to get us a new unit with the condition of us paying for the labor cost which was about *** out of pocketWe were not happy about it but desprate and paid for itWell months after the new unit got installed it went out on usWe contacted fidelity paid our ** dollar fee for someone to come out to tell us it is no longer workingThe compressor and the coil went bad! August is the day our AC unit went out it is now Oct and we have been out of our home (my husband,I and ourchildren) we keep getting the run around and nothing is getting doneWe feel like we have been slapped in the face by fidelity and forgotten aboutWe desperately want our AC unit fixed and want to be back homeWe are to the point where we are
In May of this year we contacted Fidelity Home Warranty as we have coverage with them they dispatched *** *** out to our residents because our Ac was blowing warm airThey concluded we had to replace the AC unit, fidelity said they will cover the unit but not anything else*** *** stated since its an older unit and used old refrigerant they had to replace the coil and furnace a total of $*** out of pocketAfter approximately a week and a half after install we had the same issue warm air again we called Fidelity and they said they would dispatch again > *** *** came out again and states it was a part in the ac unit they had to order it would take another weekweeks have passed no ac after we paid $*** the part came they installed it and again after about a week we got warm air again today 7/27/they came out again after I called Sunday this time *** *** stated there is a leak in the hose inside the wall and that that's pro
I requested service on my homeI created a new service request and paid the relevant duesThe technician came to my house and did not serviceI received a call from Fidelity saying we don't cover the issue and we will not refund the feeNo service was provided but I am still paying
Cannot believe I am calling them for the 6th time trying to get a service provider for my claim, or a claim determination I wait on hold for 50+ minutes each time I call They say they will return a call and never do, so I continue to follow up They have service providers that live over hour away, noting close so it is hard to obtain anyone that will actually look at fixing the problem with our electric There is NO WAY I will ever do business with them or recommend them How do they stay in business, why does the state continue to let them operate in this manner? I want to give them negative stars but the option is not available
Fidelity our home warranty has sent out two plumbing company's and four different plumbers at four separate occasions to fix a valve/ cartridge per their plumber and now the faucet is worse off then when they began working on it The hot that always worked now doesn't and the cold side that wasn't working now leaks but now that there has been further damage done fidelity says it's my problem to deal with the plumber that they hired to come to our home and for me to prove they made it worse They state now they have to cut a hole in the bathtub to fix it which isn't covered by our home warranty They say all they will cover after all of thi is the valve cost Please Help !! We need a resolution to this problem that should of been taken care of properly in the beginning thank you for your time
Fidelity Home Warranty company has used inexperienced contractors to work on my central air conditioning unitI live in Phoenix Arizona and filed a work order in JulyIt is now end of September and my A/C unit is still not working properlyWe have experienced 120° in July to 100° as of today I have payed over $out of pocket expenses to have "re-work" complete and including $in monthly electricity billsThe Fideltiy has experessed zero compassion that I have to work in heat conditions, have a child under the age of 3, pets, and my spouse has a medical conditionWe want the issue resloved as soon as possible and do not understand the constant miss diagnosis with inexperienced technitions and delay of service along with lack of sense of urgency pertaining our businessThis has been a severe unprofessional experience I would not recommend this business to anyone
I have had a clothes washer malfunction since the end of JulyThe first two visits, the contract provider, *** Appliances replaced, parts, that did not fix the problemThe next two visits, I was told they could not duplicate the problem, despite their being wet clothesin the washers, with water still in the machineThe fifth visit, and third tech said the same thing, but said to find the problem the machine had to go to the shopThe supervisor denied this, and when I offered to have it done here she also told the tech no(I overheard discussion that he had two more places) I contacted FHW company, and their supervisor said this wasn't in my contract, and I read the contract and have seen that yes, they can't take it to the shop, BUT nothing about doing the required work to duplicate the issue
It has been one week and one day without A/C and it still has not yet been fixedMy family (including my year old and year old children) live in southern California where temperatures this time of year are 110+It does not sound like we will have it fixed this week eitherCruel and dangerous