It has been two weeks since I put in a service request for my air conditionerThe problem was misdiagnosed by the first company that was sent outThey just topped off the Freon and said it was fixedIt then stopped working again of course and the same company came back out a week later and rediagnosed it as needing a new evaporator coilThey then failed to submit this report to fidelity, so Fidelity saysWe again waited four more days until it was degrees in our houseWe have petsHaving no choice, We spent over $for a mobile AC unit that would cool at least one bedroom for the animals and us to live inThe AC company “never submitted the report”, and fidelity sent out another company to redisgnose the issue againThis company is now also “failing to submit the report” according to fidelityThey have attempted to transfer me to the “acquisitions department” many, many timesI do not believe this department actually existsI’ve held over minutes each time only to be hung up on every timeOur AC is still not anywhere close to getting fixedOh how I wish I’d checked this company out
The work is no good they fix things and they break agin I have had the knobs fix on my bath tub 5x and I have had to pay for the job over and over I have not been able to use my shower since October its march almost 5months The walls in my shower were intact when job started they started fixing shower *** wile they were doing job I had wall in shower torn down and replace.the contractor felt it would be better to do job with wall torn down but did not tell me he took so long to do the job a mouth wall were fix then they say the could not do the job all the walls were there and that I would have to have the contractor Tear Down the Wall again and take the wall out so that they could finish the job but the ball was not torn down when they started the job this was completely unfair to make me pay to have my wall taken out when I my contractor gave them a timely amount of time and it took them a month to come back and fix the wall in the wall have been repaired my contractor
We purchased a home warranty plan from Fidelity National Home Warranty with the contract term 1/25/18-1/24/On 2/4/18, we experienced problems at our residence which triggered an emergency phone call to a plumber to fix the problemsWhen we purchased the Home warranty plan we were instructed that ALL repairs which were covered under the home warranty would be reimbursed with exception to the service fee of approximately $**The plumber who did the work also agreed that we would need to submit paperwork and receipts to be reimbursed for the work doneOn 2/16/18, I received the TERMS OF COVERAGE from Fidelity National Home Warranty which was dated at the bottom 2/12/In the terms of coverage, it stated if the work is done with others or themselves, Fidelity would not reimbursedAfter reading this, I contacted the company and spoke to a representative who was quick to send me to a supervisor after unprofessionally handling my questions and complaintsThe supervisor was also ver
Fidelity Home Warranty is the provider of our home warrantyOur A/C stopped working this past Sunday and we called Fidelity to request serviceThey put in the request and assigned it to a service providerWhen scheduling the service the person responded that they do not provide service in our areaI called back and was assigned a new providerThis person said they would come to us between the hours of noon and 4pm the following dayWhen they didn't arrive by 5pm I called and was told that he would be another hourAt 7:10pm he finally arrivedWas very aggressive and seemed upset that he has to be thereHe opened up the unit and said it was all junk and that he couldn't fix it without permission from the warranty company but refused to contact them that eveningHe then got more aggressive and said that he "is sick of *** liberals"He then cut the wires in the unit and closed it upWhen I asked why he did that he said it's not a big deal and then tried to open it up and I sa
On August 30, I contacted fidelity about a leak coming from the outside wall of my garage and concrete slab where the walkway is to my front doorThe customer service representative stated that they do not cover leaks that are outside and denied my claim without even having a professional come out and evaluate to make the determination if it is to be covered or notAccording to my contact with fidelity for California "Covered: Garbage disposal - instant hot water dispenser - repair of leaks and breaks in water, waste, vent, or gas lines within the perimeter of the main foundation of the home or garageLimits: The access, diagnosis and repair of concrete-encased or inaccessible plumbing lines is limited to $1,aggregate per contract termFNHW will provide access through unobstructed walls, ceilings, floors, concrete slabs and the like, and will return all openings made for access to a rough finish only, subject to the $1,limit indicatedFNHW is not responsible for
This firm is awfulOnce they have your $$ they deny claims, don't return calls and put you on hold for plus minutes at a timeDo not use this company, save your moneyTruly terrible serviceWe have been trying to get a response for over weeks on our appliancword yet after calls
I had called Fidelity about an invoice inquiryOn the 28th of August I left a voicemail with information for them to get back to meI did not get a call backOn the 29th, I had success talking to someone but they had transfered me to another department, and the call was disconnectedI immediately called back multiple times, only to get the voicemailI left a message & waitedNo call backThis is the primary concern, but I'd like to state that I have been bounced back and forth between departments in the past with over minute wait times in between each transfer
I read all of the negative reviews before submitting a claim for my stacked washer/dryer that was leaking water I figured it was going to be a lost cause I had a totally different experience Fidelity sent out a local appliance repair person (who also had horrible online reviews, btw) and they quickly assessed my unit needed to be replaced I followed up with Fidelity about days later and was told they would replace my unit at no cost or send me some cash in lieu of the replacement I opted for replacement and the new unit showed up about a week later - around one week before I expected it I rarely write reviews but I wanted to share my positive experience
One of the worst companies I have ever dealt with! No customer service, rude, doesn't cover anything! Found multiple reasons to not cover things on policyCalled multiple times to just see if/when they could get out for a AC servicenothinghard to deal with
BEWARE! I had been a very satisfied client recommending Fidelity to my real estate clients until a recent claim they denied for a furnace leaving my new homeowners out in the coldThe furnace was inspected prior to closing and although older, there was no carbon monoxide leakFidelity claimed it was "preexisting" and deniedDO NOT USE FidelityI am moving onto a company with integrity as their's is lacking along with any willingness to work with a long time customer
Very bad experienceI called Fidelity National Home Warranty to get help for my pipe like on Sunday, May 20, I told them that there is no water in the house and asking them rush serviceHowever, there is no one ready to help me, I called five times, every time their response is "we are finding the vendorwait until we found some one"There is a lot of venders in our area but they are not willing to pay rush service Five of the customer service representative who I spoke them were very disrespectful, careless, and unprofessionalJust they would like to give you order instead of helpI asked to speak the manager, they are not willing to transfer the phone to their managerThey told me the Manager will call me, but no one calling meI was very disappointed; I never experienced the worst experience like thisNo more Fidelity National Home Warranty!!!!
I filed a service request for a broken microwave on 9/21/FNHW sent out a technician within one (1) week to diagnose the issueThe tech told me his company would contact FNHW and get back to meThe company never got back to meI contacted FNHW through their email and requested a different vendor due to the poor service already providedI received a phone call from another vendor asking to come measure the microwave since it is a built-inThe new vendor came out approximately 10/09/and did his measurementsThe new vendor called me on 10/11/and stated they needed to special order the microwave and that it will be two (2) weeksI did not hear back from the vendor after two (2) weeks and called them on 10/31/and they told me it might be available on 11/6/If this holds true it will have been days before my microwave can even be scheduled to be replaced...who knows how long it will take to actually execute the replacementI find this extremely unacceptabl
They are horrible They sent a company to fix our a/c a month ago when the weather was cool and now that it's hot the a/c is not working and they won't send anyone until next week since all of their vendors are booked....maybe they need more vendors
This is my second time filing complaint regarding Fidelity Home Warranty on a separate issueTwo of the power outlets in my storage room stopped working so I reported to Fidelity for repairThe assigned electrician checked out the issue and decided we need a rewiring for these two power outletsAfter reporting to Fidelity, they immediately decided rewiring is not covered under my home warranty policy therefore I have to pay for the repair out of my pocketSame as the issue we had last time, there is NO indication from policy documentation that rewiring is not covered under my current policyThe customer service representative was also very rude and refused to offer any help in reaching any alternative solutionFidelity has a very loose standard on how they interpret their home warranty policy and it seems almost impossible to have them deliver any service which I've already paid in full when I signed up for the policyI only filed two claims with Fidelity and we have lots
We purchased our home after having a clear inspection performed by the home inspectorUpon closing we moved in to our new home July 15, I tried to use the oven several times but it seemed to have a hinge that would not work correctly and would not maintain the correct temperatureI phoned Fidelity home warranty and asked that a service tech come out and take a lookI was told I had to give a credit card number in order to dispatch someone to come outI paid my per contract and received a call from a service techThe service tech arrived in a plain white van without a company name or identifier, he came to my door without a uniform and when I asked for a business card I was told that he does not carry themThe service tech opened and closed my oven and checked the temperature and said there was a problem with the way it sealed and it looked as though the frame might be bentI asked what the next step was and he said that the warranty company would be in touchI aske
It took me over months to finally get Fidelity to replace my air conditioning over the hottest months in ***I was told that my out-of-pocket would be $***No small amountFidelity hired the contractor, but after installation, the City Code enforcement found the repair violated state code because Fidelity's contractor failed to install the right amperage on its breakerMy Contract with Fidelity states: "FNHW will pay to correct code violations and/or code upgrades if necessary to affect FNHW-approved repair or replacement of a covered system or appliance up to the combined aggregate of $*** per contract term." Despite this language, Fidelity refuses to effectuate the repair under its contract claiming that it does not diligence on its contractors and just can't be responsible for their mistakes and that the problem should have been included as part of my out-of-pocket expensesIts position violates its own contractual obligations to cover code violations of its contr
I have claimed AC failure four weeks ago, but Fidelity Home Warranty still haven't fixed it yetI live in ***, it's degrees every day! Fidelity never calles me to report updateInstead, I have to call them every week and spend an hour each time to wait for a customer representative to give me one or two sentences about the statusIt is such a painful experience, especially because of my months old baby cry day and nightI feel guilty and angry, Fidelity Home Warranty is such a fraud!
I have had Fidelity for many years and have had great experiences...until now Their authorization department is way behind and I need a new compressor for my air conditioner in July I was told that the purchase order would be expedited and that has not been my experience I'm being told that they will get to it when they can and when asked to speak to a supervisor I was told they will call me when they have timeWhat? I have small children and it's supposed to be over degrees and no one can tell me when Fidelity will send the p.oto the vendor to order the part I'm very disappointed and will no longer be recommending Fidelity to my friends Their customer service today was horrible!
fidelity national home warranty is a complete joke when it comes to warranty and customer service, I called with a simple request for a broken ceiling fan (which as I as told was covered ) the tech came out assured me it would be taken care of and end of problem(2) days later I get a call from fidelity stating that this was customer neglect and it was not coveredthat was very surprising to me as the ceiling fan is 15FT in the air and I could not get to it if I tried without a very tall latter and even so would be quite a taskthey required a $*** upfront fee of which I paid and said that was the service chargeso I disputed the charge with my credit card company (wells fargo) who did a complete investigation and determined it was indeed fraudnow they have suspended my coverage and could care less about what they are doing to the general public who buys there productthis warranty is a complete scam and a waste of money save yourself the trouble and use another company
we purchase a home warranty from this company, and during my first service request for this year, for plumbing issue, they send us unqualified plumber to fix it, he fix part of it and the rest, claim he need spare parts to be order and never hear from him again, and during my call to the company costumer service they refuse to fix the rest because they claim that their plumber said its secondary damage to the water leak which is absolutely not true since the two issue are more than a two feet a part and on the same height
It has been two weeks since I put in a service request for my air conditionerThe problem was misdiagnosed by the first company that was sent outThey just topped off the Freon and said it was fixedIt then stopped working again of course and the same company came back out a week later and rediagnosed it as needing a new evaporator coilThey then failed to submit this report to fidelity, so Fidelity saysWe again waited four more days until it was degrees in our houseWe have petsHaving no choice, We spent over $for a mobile AC unit that would cool at least one bedroom for the animals and us to live inThe AC company “never submitted the report”, and fidelity sent out another company to redisgnose the issue againThis company is now also “failing to submit the report” according to fidelityThey have attempted to transfer me to the “acquisitions department” many, many timesI do not believe this department actually existsI’ve held over minutes each time only to be hung up on every timeOur AC is still not anywhere close to getting fixedOh how I wish I’d checked this company out
The work is no good they fix things and they break agin I have had the knobs fix on my bath tub 5x and I have had to pay for the job over and over I have not been able to use my shower since October its march almost 5months The walls in my shower were intact when job started they started fixing shower *** wile they were doing job I had wall in shower torn down and replace.the contractor felt it would be better to do job with wall torn down but did not tell me he took so long to do the job a mouth wall were fix then they say the could not do the job all the walls were there and that I would have to have the contractor Tear Down the Wall again and take the wall out so that they could finish the job but the ball was not torn down when they started the job this was completely unfair to make me pay to have my wall taken out when I my contractor gave them a timely amount of time and it took them a month to come back and fix the wall in the wall have been repaired my contractor
We purchased a home warranty plan from Fidelity National Home Warranty with the contract term 1/25/18-1/24/On 2/4/18, we experienced problems at our residence which triggered an emergency phone call to a plumber to fix the problemsWhen we purchased the Home warranty plan we were instructed that ALL repairs which were covered under the home warranty would be reimbursed with exception to the service fee of approximately $**The plumber who did the work also agreed that we would need to submit paperwork and receipts to be reimbursed for the work doneOn 2/16/18, I received the TERMS OF COVERAGE from Fidelity National Home Warranty which was dated at the bottom 2/12/In the terms of coverage, it stated if the work is done with others or themselves, Fidelity would not reimbursedAfter reading this, I contacted the company and spoke to a representative who was quick to send me to a supervisor after unprofessionally handling my questions and complaintsThe supervisor was also ver
Fidelity Home Warranty is the provider of our home warrantyOur A/C stopped working this past Sunday and we called Fidelity to request serviceThey put in the request and assigned it to a service providerWhen scheduling the service the person responded that they do not provide service in our areaI called back and was assigned a new providerThis person said they would come to us between the hours of noon and 4pm the following dayWhen they didn't arrive by 5pm I called and was told that he would be another hourAt 7:10pm he finally arrivedWas very aggressive and seemed upset that he has to be thereHe opened up the unit and said it was all junk and that he couldn't fix it without permission from the warranty company but refused to contact them that eveningHe then got more aggressive and said that he "is sick of *** liberals"He then cut the wires in the unit and closed it upWhen I asked why he did that he said it's not a big deal and then tried to open it up and I sa
On August 30, I contacted fidelity about a leak coming from the outside wall of my garage and concrete slab where the walkway is to my front doorThe customer service representative stated that they do not cover leaks that are outside and denied my claim without even having a professional come out and evaluate to make the determination if it is to be covered or notAccording to my contact with fidelity for California "Covered: Garbage disposal - instant hot water dispenser - repair of leaks and breaks in water, waste, vent, or gas lines within the perimeter of the main foundation of the home or garageLimits: The access, diagnosis and repair of concrete-encased or inaccessible plumbing lines is limited to $1,aggregate per contract termFNHW will provide access through unobstructed walls, ceilings, floors, concrete slabs and the like, and will return all openings made for access to a rough finish only, subject to the $1,limit indicatedFNHW is not responsible for
This firm is awfulOnce they have your $$ they deny claims, don't return calls and put you on hold for plus minutes at a timeDo not use this company, save your moneyTruly terrible serviceWe have been trying to get a response for over weeks on our appliancword yet after calls
I had called Fidelity about an invoice inquiryOn the 28th of August I left a voicemail with information for them to get back to meI did not get a call backOn the 29th, I had success talking to someone but they had transfered me to another department, and the call was disconnectedI immediately called back multiple times, only to get the voicemailI left a message & waitedNo call backThis is the primary concern, but I'd like to state that I have been bounced back and forth between departments in the past with over minute wait times in between each transfer
I read all of the negative reviews before submitting a claim for my stacked washer/dryer that was leaking water I figured it was going to be a lost cause I had a totally different experience Fidelity sent out a local appliance repair person (who also had horrible online reviews, btw) and they quickly assessed my unit needed to be replaced I followed up with Fidelity about days later and was told they would replace my unit at no cost or send me some cash in lieu of the replacement I opted for replacement and the new unit showed up about a week later - around one week before I expected it I rarely write reviews but I wanted to share my positive experience
One of the worst companies I have ever dealt with! No customer service, rude, doesn't cover anything! Found multiple reasons to not cover things on policyCalled multiple times to just see if/when they could get out for a AC servicenothinghard to deal with
BEWARE! I had been a very satisfied client recommending Fidelity to my real estate clients until a recent claim they denied for a furnace leaving my new homeowners out in the coldThe furnace was inspected prior to closing and although older, there was no carbon monoxide leakFidelity claimed it was "preexisting" and deniedDO NOT USE FidelityI am moving onto a company with integrity as their's is lacking along with any willingness to work with a long time customer
Very bad experienceI called Fidelity National Home Warranty to get help for my pipe like on Sunday, May 20, I told them that there is no water in the house and asking them rush serviceHowever, there is no one ready to help me, I called five times, every time their response is "we are finding the vendorwait until we found some one"There is a lot of venders in our area but they are not willing to pay rush service Five of the customer service representative who I spoke them were very disrespectful, careless, and unprofessionalJust they would like to give you order instead of helpI asked to speak the manager, they are not willing to transfer the phone to their managerThey told me the Manager will call me, but no one calling meI was very disappointed; I never experienced the worst experience like thisNo more Fidelity National Home Warranty!!!!
I filed a service request for a broken microwave on 9/21/FNHW sent out a technician within one (1) week to diagnose the issueThe tech told me his company would contact FNHW and get back to meThe company never got back to meI contacted FNHW through their email and requested a different vendor due to the poor service already providedI received a phone call from another vendor asking to come measure the microwave since it is a built-inThe new vendor came out approximately 10/09/and did his measurementsThe new vendor called me on 10/11/and stated they needed to special order the microwave and that it will be two (2) weeksI did not hear back from the vendor after two (2) weeks and called them on 10/31/and they told me it might be available on 11/6/If this holds true it will have been days before my microwave can even be scheduled to be replaced...who knows how long it will take to actually execute the replacementI find this extremely unacceptabl
They are horrible They sent a company to fix our a/c a month ago when the weather was cool and now that it's hot the a/c is not working and they won't send anyone until next week since all of their vendors are booked....maybe they need more vendors
This is my second time filing complaint regarding Fidelity Home Warranty on a separate issueTwo of the power outlets in my storage room stopped working so I reported to Fidelity for repairThe assigned electrician checked out the issue and decided we need a rewiring for these two power outletsAfter reporting to Fidelity, they immediately decided rewiring is not covered under my home warranty policy therefore I have to pay for the repair out of my pocketSame as the issue we had last time, there is NO indication from policy documentation that rewiring is not covered under my current policyThe customer service representative was also very rude and refused to offer any help in reaching any alternative solutionFidelity has a very loose standard on how they interpret their home warranty policy and it seems almost impossible to have them deliver any service which I've already paid in full when I signed up for the policyI only filed two claims with Fidelity and we have lots
We purchased our home after having a clear inspection performed by the home inspectorUpon closing we moved in to our new home July 15, I tried to use the oven several times but it seemed to have a hinge that would not work correctly and would not maintain the correct temperatureI phoned Fidelity home warranty and asked that a service tech come out and take a lookI was told I had to give a credit card number in order to dispatch someone to come outI paid my per contract and received a call from a service techThe service tech arrived in a plain white van without a company name or identifier, he came to my door without a uniform and when I asked for a business card I was told that he does not carry themThe service tech opened and closed my oven and checked the temperature and said there was a problem with the way it sealed and it looked as though the frame might be bentI asked what the next step was and he said that the warranty company would be in touchI aske
It took me over months to finally get Fidelity to replace my air conditioning over the hottest months in ***I was told that my out-of-pocket would be $***No small amountFidelity hired the contractor, but after installation, the City Code enforcement found the repair violated state code because Fidelity's contractor failed to install the right amperage on its breakerMy Contract with Fidelity states: "FNHW will pay to correct code violations and/or code upgrades if necessary to affect FNHW-approved repair or replacement of a covered system or appliance up to the combined aggregate of $*** per contract term." Despite this language, Fidelity refuses to effectuate the repair under its contract claiming that it does not diligence on its contractors and just can't be responsible for their mistakes and that the problem should have been included as part of my out-of-pocket expensesIts position violates its own contractual obligations to cover code violations of its contr
I have claimed AC failure four weeks ago, but Fidelity Home Warranty still haven't fixed it yetI live in ***, it's degrees every day! Fidelity never calles me to report updateInstead, I have to call them every week and spend an hour each time to wait for a customer representative to give me one or two sentences about the statusIt is such a painful experience, especially because of my months old baby cry day and nightI feel guilty and angry, Fidelity Home Warranty is such a fraud!
I have had Fidelity for many years and have had great experiences...until now Their authorization department is way behind and I need a new compressor for my air conditioner in July I was told that the purchase order would be expedited and that has not been my experience I'm being told that they will get to it when they can and when asked to speak to a supervisor I was told they will call me when they have timeWhat? I have small children and it's supposed to be over degrees and no one can tell me when Fidelity will send the p.oto the vendor to order the part I'm very disappointed and will no longer be recommending Fidelity to my friends Their customer service today was horrible!
fidelity national home warranty is a complete joke when it comes to warranty and customer service, I called with a simple request for a broken ceiling fan (which as I as told was covered ) the tech came out assured me it would be taken care of and end of problem(2) days later I get a call from fidelity stating that this was customer neglect and it was not coveredthat was very surprising to me as the ceiling fan is 15FT in the air and I could not get to it if I tried without a very tall latter and even so would be quite a taskthey required a $*** upfront fee of which I paid and said that was the service chargeso I disputed the charge with my credit card company (wells fargo) who did a complete investigation and determined it was indeed fraudnow they have suspended my coverage and could care less about what they are doing to the general public who buys there productthis warranty is a complete scam and a waste of money save yourself the trouble and use another company
we purchase a home warranty from this company, and during my first service request for this year, for plumbing issue, they send us unqualified plumber to fix it, he fix part of it and the rest, claim he need spare parts to be order and never hear from him again, and during my call to the company costumer service they refuse to fix the rest because they claim that their plumber said its secondary damage to the water leak which is absolutely not true since the two issue are more than a two feet a part and on the same height