Five weeks ago I requested service on my ovenThey sent someone out and they said they had to get a part to replace the gas valveNot a big dealThree weeks later the guy finally had the partPuts it inIt doesn't fix the issueThe guy said he isn't going to come back out to fix it again and will put in for a new ovenI get a call from Fidelity Home Warrenty and they say the guy is waiting on more partsHavent heard back or had my issue fixed yetThey are being unresponsiveSo today, it is snowing and my furnace isn't workingTurns out it is the gas valveThey send someone out and they fix the issue, but now I am concerned that there is an issue with the gas lineI call four times to get someone out to check the gas lineHave to pay another service fee even though they are just having the furnace guy who is already there check itI am worried about our safety and concerned my things are not going to get fixedMy oven still isn't fixed
I've lived in this house just over months and had to call a plumber timesTwo times now I have had to pay out of pocket for something the home warranty should have coveredFor the first leak (the very first morning in the house) the home warranty sent a plumber out weeks after I reported the issue and they did cover that costMeanwhile after one week in the house there was a pipe leak that flooded the master bathroom and bedroomI called the home warranty people and they repeatedly told me they wouldn't cover it if it wasn't a foundation leakThis was on a Saturday and I had no real idea where he leak was from so I finally just said I would call a plumber myselfIt turned out to be a pipe in the wall with a holeThe warranty should have covered thatI asked if they would reimburse me the $and they said "no." The truth of the matter is that even if I had waited for them to call someone it wouldn't have been until Monday that they would have had anyone out and I would
Paid for "SERVICE"; received careless attitude
Do NOT use Fidelity National Home Warranty! They DO NOT value their customers! My policy was paid in full last week (over $800)Today I woke to find a broken water line and spoke to a supervisor who told me there were plenty of other people in front of me with problems..get in line! We were originally told this wasn't that big of a deal by a CSR and that we "could wait"My husband had to explain the water was non-stop rushing and a valve was broken (and we have sick children at home, so turning off water wasn't an option).Instead of trying to help, they sat on this issue all day long without any resolution - I could have had the issue repaired on my own by now! Why did we pay for this "service"? All we've encountered is rudeness and carelessness! This is the worst customer experience ever! I'm honestly feeling like this is nothing short of a scam! If this company genuinely cares for their customers, they need to re-train their age
AC went out on 7/3/after multiple min holds and being hung up they finally said we will send the next available techThat tech comes out 7/The inside home temp was degrees and blowing degrees out the vents which the recorded and verbally said we will be back to replace the coilI followed up the next day going thru the same long waits only to have them reply the techs didn't turn in the paper workThen I followed u again with them for them to say they techs reported nothing was wrongNow Im battling *** with the authorization department who wants to send out another tech that wont be out until 7/After blaming me for the high call volume he continued to slander the outside company that is going to come out tomorrow and repair the AC
Fidelity Home Warranty is the provider of our home warrantyOur A/C stopped working this past Sunday and we called Fidelity to request serviceThey put in the request and assigned it to a service providerWhen scheduling the service the person responded that they do not provide service in our areaI called back and was assigned a new providerThis person said they would come to us between the hours of noon and 4pm the following dayWhen they didn't arrive by 5pm I called and was told that he would be another hourAt 7:10pm he finally arrivedWas very aggressive and seemed upset that he has to be thereHe opened up the unit and said it was all junk and that he couldn't fix it without permission from the warranty company but refused to contact them that eveningHe then got more aggressive and said that he "is sick of *** liberals"He then cut the wires in the unit and closed it upWhen I asked why he did that he said it's not a big deal and then tried to open it up and I sa
I want to start by saying that *** from the *** office has tried to help meThe authorization department for Fidelity, however, has treated me with disrespect every time I have contacted themI have tried to explain my situation every time I have called and every time I am told the same thing- that my ac is missing a drier filter and they have denied my claim- twiceThe original ac company that was sent out was not very experienced- they opened my ac unit and fixed a capacitor but didn’t tell me there wasn’t a filter drierIt broke within hours and when they returned, they said there was no filter drier and fidelity denied it so nothing was fixedI didn’t even know what a filter drier was- so I started doing researchI called several certified technicians and researched information online- all of which was shared with Fidelity- that older units like mine did not always have them installed- and *** got them to send a new fantastic ac company outThey recommended a new
On instances now that their customer service system has not provided me the services they are supposed to provide in a timely manner and when I call to follow up I get no useful information whatsoever I have no hot water for about hours and follow ups with no information on what they are doing about scheduling a service company that works weekends I have no idea if my service request is even being treated with the urgency that it truly is all I know is that they are in the money making business without providing the services to the consumer that they sold
Fidelity National Home Warranty has the worst customer service I am currently on the phone waiting an answer and it has been over an hour They have not problem taking your service charge but not responding if the issue is not fixed I have been with this company for years and the customer service has declined every year and is currently at an all time low I have called in times the last week and minimum hold time was minutes
When we purchased our house we went to Fidelity National Home Warranty for a Home WarrantyWe had our *** water heater go out When we called we told them only a certified tech is allowed to work on the deviceThey charged us *** to have a non-cert plumber to come out to say he could not work on it because he is not certifiedWe are without hot water and have been since SaturdayFidelity is not acting in good faith but rather dragging feet on getting our water heater fixed or replacedif they send a tech that is not certified they are putting our family and community in dangerI am trying again 3rd time to escalate but they do not want to hear this at Fidelity
I initiated a no heat service call with this company in mid SeptemberInitially they were unable to provide a competent service companyWe went for several weeks before a company finally showed up and condemned the unitFidelity requested paperwork that was provided immediatelyWe were told that someone would be in touch with no responseWe went without heat for over daysTo date we have had the furnace replaced out of pocket and have yet to hear back from FidelityTerrible customer service leaving our family with no heat for that long and still not acknowledged the claim
Every single time I need to use their services it is a painful experienceThe latest is that I had a full sewer stoppage and they were not able to find an emergency plumberThey then authorized me to find my own plumberI scrambled and found someone (at this point I had already clocked hours on the phone with them)Once the estimate was done and the plumber was already working, they said, great you have someone that could come on a Sunday, but we only pay our rate, good luckI am now stuck with the majority of that bill
I recently bought a new Townhouse and within two weeks or so my water heater broke so I was in need to use my Home Warranty sooner then I would have likedFirst off I called Fidelity National Home Warranty with my problem and the fact the water heater is inside the house not in the garage makes it for most homeowners a number one priorityWhen filing the claim the operator took my information and told me that it is a priority and would put a rush to get someone out to fix itShe then asked for the standard co-pay that is required for each claim of $I waited all day and no call from anyone so about to hours later I called back and asked the operator for a updateThey stated that they had no "payment for my policy" and was trying to get a hold of my escrow company to see if it had been paidNO ONE called me to inform me that there were concerns regarding weather or not my policy had been paid in escrow or not BUT they took my co-paymentIf the policy was in question yo
I have a home warranty with *** and it warranties my plumbing Several times in the last months I have had water leaking from the upstairs bathroom into the downstairs living room *** assigned a local plumber who took my $copay but does not want to do the repairs The water continues to leak and since it has been leaking since last September I can only imagine that significant damage is being done to my house
I have opened a new case with them and they assigned the same plumber- the one who does not want to do the work Despite there being many plumbers in my area I am stuck with the one who does not want to do the work
On Tuesday 6/6/I called Fidelity National Home Warranty because I had water spewing from my air conditionerI turned the unit off and waited for the repairman they dispatched to arrive on Wednesday 6/7/The technician came and he checked the pipe to ensure there was no blockage and that was all he didHe said it should flow properly and he leftLater that evening, water was spewing from the unit again and this time it was also overflowing from the condensation pipe that leads outsideI called the technician back over and he said the condensation pipe leading outside was the problem because the water was backing up into the unitThat did not make a lot of sense to me considering the distance from the unit to the main condensation pipeHe suggested I get a plumber so I called Fidelity and they dispatched a plumberThe plumbing company did not agree that the problem was coming from the main pipe, but for safe measures they reconstructed the condensation pipe line to ensure th
Since moving into our home in August we have had issues several times with our upstairs AC unitIncluding a couple weeks ago which required a substantial repair to the outside unitLess than two weeks later, the AC had issues againThis time it was the air-handler inside and it was determined it needed to be replaced due to a freon leakBecause of *** Law, if the air-handler gets replaced, the exterior part of the system needs to be replaced as wellFidelity has offered to replace the air-handler, but refuses to cover the outside unit since they deem it "working"Given the proximity of the two issues, I find it hard to believe the leak on the air-handler was not present at time the outside unit though since it wasn't inspected at that time there is no way to know for sureIt seems ridiculous that with the number of issues we have had with the AC, the fact we have their highest "comprehensive" coverage, their mission statement, and email exchanges stating that this should be
My refrigerato/ freezer broke down over five weeks ago nowFidelity national home warranty is who I have my home warranty with, however I am not able to reach them and they have been completely negligent No one ever returns my call I don't know what to do and how to get a hold of them when they do not provide the service I have purchased from them !!!
Every time I have contacted this company, I have had an issue with the contractors they useThe electrician left garbage in the house,the A/C guy walked in looked at my unit and stated he didn't repair them, then they suspended by contract for work not covered or performedThe plumber came out and did half the job then reported incorrectly that the other half of the job had rust so the company denied the repair which is a safety issueEvery time I have called them, they tell me something else isn't coveredThe contractors they use are absolutely horribleThey suspended my contract for non-payment on the plumbing issue on 12/when I didn't find out from them until 1/2/that the other half of the job was deniedI had made several phone calls to them from the beginning of December to find out why the job had not been completed and they stated the plumber had not submitted the paperwork to complete the jobMeanwhile suspending my contract without notification of the job being de
Place a request for fixing one of the cooktop burnerIt took more than weeks before they send a person to fix itThe person they sent was in-efficient and left the place leaving all other burners brokenTried calling Fidelity but they turned down me, mentioning they cannot do anythingWill get back once we get a reportI am not renewing the contract with this company anymore
*** DECLINED fixing our ac unit in our detached shop's rec room because they state its not under the main foundation of the homeNo where does the contract say detached Garage's or rec rooms are not under the umbrella of the home warranty the contract reads " covered systems and appliances must be located within the main foundation of the home or garage except for exterior well pump, a/c...etc"*** keeps on saying its a guest house to get around the contractI called and tried contacting management but have gotten nowhere besides argument after argument
Iv have to call about warranty issues and *** has failed to help on all three occasionsfirstly our well pump was not working when we first moved in and had no water, we called in a service request and after days of bugging them and no water they finally told me it wasn't covered and I had to find a service tech myselfthey didnt have a problem taking my dollar fee tho and I didnt know they charged me
This is the worst companyAgents are rude, supervisors are robotic and unsympathetic and most importantly they are unable to deliverIt is coming up to a month and our dishwasher is still brokenThey send the worst technicians who are unable to fix anythingPlease never use this company
Five weeks ago I requested service on my ovenThey sent someone out and they said they had to get a part to replace the gas valveNot a big dealThree weeks later the guy finally had the partPuts it inIt doesn't fix the issueThe guy said he isn't going to come back out to fix it again and will put in for a new ovenI get a call from Fidelity Home Warrenty and they say the guy is waiting on more partsHavent heard back or had my issue fixed yetThey are being unresponsiveSo today, it is snowing and my furnace isn't workingTurns out it is the gas valveThey send someone out and they fix the issue, but now I am concerned that there is an issue with the gas lineI call four times to get someone out to check the gas lineHave to pay another service fee even though they are just having the furnace guy who is already there check itI am worried about our safety and concerned my things are not going to get fixedMy oven still isn't fixed
I've lived in this house just over months and had to call a plumber timesTwo times now I have had to pay out of pocket for something the home warranty should have coveredFor the first leak (the very first morning in the house) the home warranty sent a plumber out weeks after I reported the issue and they did cover that costMeanwhile after one week in the house there was a pipe leak that flooded the master bathroom and bedroomI called the home warranty people and they repeatedly told me they wouldn't cover it if it wasn't a foundation leakThis was on a Saturday and I had no real idea where he leak was from so I finally just said I would call a plumber myselfIt turned out to be a pipe in the wall with a holeThe warranty should have covered thatI asked if they would reimburse me the $and they said "no." The truth of the matter is that even if I had waited for them to call someone it wouldn't have been until Monday that they would have had anyone out and I would
Paid for "SERVICE"; received careless attitude
Do NOT use Fidelity National Home Warranty! They DO NOT value their customers! My policy was paid in full last week (over $800)Today I woke to find a broken water line and spoke to a supervisor who told me there were plenty of other people in front of me with problems..get in line! We were originally told this wasn't that big of a deal by a CSR and that we "could wait"My husband had to explain the water was non-stop rushing and a valve was broken (and we have sick children at home, so turning off water wasn't an option).Instead of trying to help, they sat on this issue all day long without any resolution - I could have had the issue repaired on my own by now! Why did we pay for this "service"? All we've encountered is rudeness and carelessness! This is the worst customer experience ever! I'm honestly feeling like this is nothing short of a scam! If this company genuinely cares for their customers, they need to re-train their age
AC went out on 7/3/after multiple min holds and being hung up they finally said we will send the next available techThat tech comes out 7/The inside home temp was degrees and blowing degrees out the vents which the recorded and verbally said we will be back to replace the coilI followed up the next day going thru the same long waits only to have them reply the techs didn't turn in the paper workThen I followed u again with them for them to say they techs reported nothing was wrongNow Im battling *** with the authorization department who wants to send out another tech that wont be out until 7/After blaming me for the high call volume he continued to slander the outside company that is going to come out tomorrow and repair the AC
Fidelity Home Warranty is the provider of our home warrantyOur A/C stopped working this past Sunday and we called Fidelity to request serviceThey put in the request and assigned it to a service providerWhen scheduling the service the person responded that they do not provide service in our areaI called back and was assigned a new providerThis person said they would come to us between the hours of noon and 4pm the following dayWhen they didn't arrive by 5pm I called and was told that he would be another hourAt 7:10pm he finally arrivedWas very aggressive and seemed upset that he has to be thereHe opened up the unit and said it was all junk and that he couldn't fix it without permission from the warranty company but refused to contact them that eveningHe then got more aggressive and said that he "is sick of *** liberals"He then cut the wires in the unit and closed it upWhen I asked why he did that he said it's not a big deal and then tried to open it up and I sa
I want to start by saying that *** from the *** office has tried to help meThe authorization department for Fidelity, however, has treated me with disrespect every time I have contacted themI have tried to explain my situation every time I have called and every time I am told the same thing- that my ac is missing a drier filter and they have denied my claim- twiceThe original ac company that was sent out was not very experienced- they opened my ac unit and fixed a capacitor but didn’t tell me there wasn’t a filter drierIt broke within hours and when they returned, they said there was no filter drier and fidelity denied it so nothing was fixedI didn’t even know what a filter drier was- so I started doing researchI called several certified technicians and researched information online- all of which was shared with Fidelity- that older units like mine did not always have them installed- and *** got them to send a new fantastic ac company outThey recommended a new
On instances now that their customer service system has not provided me the services they are supposed to provide in a timely manner and when I call to follow up I get no useful information whatsoever I have no hot water for about hours and follow ups with no information on what they are doing about scheduling a service company that works weekends I have no idea if my service request is even being treated with the urgency that it truly is all I know is that they are in the money making business without providing the services to the consumer that they sold
Fidelity National Home Warranty has the worst customer service I am currently on the phone waiting an answer and it has been over an hour They have not problem taking your service charge but not responding if the issue is not fixed I have been with this company for years and the customer service has declined every year and is currently at an all time low I have called in times the last week and minimum hold time was minutes
When we purchased our house we went to Fidelity National Home Warranty for a Home WarrantyWe had our *** water heater go out When we called we told them only a certified tech is allowed to work on the deviceThey charged us *** to have a non-cert plumber to come out to say he could not work on it because he is not certifiedWe are without hot water and have been since SaturdayFidelity is not acting in good faith but rather dragging feet on getting our water heater fixed or replacedif they send a tech that is not certified they are putting our family and community in dangerI am trying again 3rd time to escalate but they do not want to hear this at Fidelity
I initiated a no heat service call with this company in mid SeptemberInitially they were unable to provide a competent service companyWe went for several weeks before a company finally showed up and condemned the unitFidelity requested paperwork that was provided immediatelyWe were told that someone would be in touch with no responseWe went without heat for over daysTo date we have had the furnace replaced out of pocket and have yet to hear back from FidelityTerrible customer service leaving our family with no heat for that long and still not acknowledged the claim
Every single time I need to use their services it is a painful experienceThe latest is that I had a full sewer stoppage and they were not able to find an emergency plumberThey then authorized me to find my own plumberI scrambled and found someone (at this point I had already clocked hours on the phone with them)Once the estimate was done and the plumber was already working, they said, great you have someone that could come on a Sunday, but we only pay our rate, good luckI am now stuck with the majority of that bill
I recently bought a new Townhouse and within two weeks or so my water heater broke so I was in need to use my Home Warranty sooner then I would have likedFirst off I called Fidelity National Home Warranty with my problem and the fact the water heater is inside the house not in the garage makes it for most homeowners a number one priorityWhen filing the claim the operator took my information and told me that it is a priority and would put a rush to get someone out to fix itShe then asked for the standard co-pay that is required for each claim of $I waited all day and no call from anyone so about to hours later I called back and asked the operator for a updateThey stated that they had no "payment for my policy" and was trying to get a hold of my escrow company to see if it had been paidNO ONE called me to inform me that there were concerns regarding weather or not my policy had been paid in escrow or not BUT they took my co-paymentIf the policy was in question yo
I have a home warranty with *** and it warranties my plumbing Several times in the last months I have had water leaking from the upstairs bathroom into the downstairs living room *** assigned a local plumber who took my $copay but does not want to do the repairs The water continues to leak and since it has been leaking since last September I can only imagine that significant damage is being done to my house
I have opened a new case with them and they assigned the same plumber- the one who does not want to do the work Despite there being many plumbers in my area I am stuck with the one who does not want to do the work
On Tuesday 6/6/I called Fidelity National Home Warranty because I had water spewing from my air conditionerI turned the unit off and waited for the repairman they dispatched to arrive on Wednesday 6/7/The technician came and he checked the pipe to ensure there was no blockage and that was all he didHe said it should flow properly and he leftLater that evening, water was spewing from the unit again and this time it was also overflowing from the condensation pipe that leads outsideI called the technician back over and he said the condensation pipe leading outside was the problem because the water was backing up into the unitThat did not make a lot of sense to me considering the distance from the unit to the main condensation pipeHe suggested I get a plumber so I called Fidelity and they dispatched a plumberThe plumbing company did not agree that the problem was coming from the main pipe, but for safe measures they reconstructed the condensation pipe line to ensure th
Since moving into our home in August we have had issues several times with our upstairs AC unitIncluding a couple weeks ago which required a substantial repair to the outside unitLess than two weeks later, the AC had issues againThis time it was the air-handler inside and it was determined it needed to be replaced due to a freon leakBecause of *** Law, if the air-handler gets replaced, the exterior part of the system needs to be replaced as wellFidelity has offered to replace the air-handler, but refuses to cover the outside unit since they deem it "working"Given the proximity of the two issues, I find it hard to believe the leak on the air-handler was not present at time the outside unit though since it wasn't inspected at that time there is no way to know for sureIt seems ridiculous that with the number of issues we have had with the AC, the fact we have their highest "comprehensive" coverage, their mission statement, and email exchanges stating that this should be
My refrigerato/ freezer broke down over five weeks ago nowFidelity national home warranty is who I have my home warranty with, however I am not able to reach them and they have been completely negligent No one ever returns my call I don't know what to do and how to get a hold of them when they do not provide the service I have purchased from them !!!
Every time I have contacted this company, I have had an issue with the contractors they useThe electrician left garbage in the house,the A/C guy walked in looked at my unit and stated he didn't repair them, then they suspended by contract for work not covered or performedThe plumber came out and did half the job then reported incorrectly that the other half of the job had rust so the company denied the repair which is a safety issueEvery time I have called them, they tell me something else isn't coveredThe contractors they use are absolutely horribleThey suspended my contract for non-payment on the plumbing issue on 12/when I didn't find out from them until 1/2/that the other half of the job was deniedI had made several phone calls to them from the beginning of December to find out why the job had not been completed and they stated the plumber had not submitted the paperwork to complete the jobMeanwhile suspending my contract without notification of the job being de
Place a request for fixing one of the cooktop burnerIt took more than weeks before they send a person to fix itThe person they sent was in-efficient and left the place leaving all other burners brokenTried calling Fidelity but they turned down me, mentioning they cannot do anythingWill get back once we get a reportI am not renewing the contract with this company anymore
*** DECLINED fixing our ac unit in our detached shop's rec room because they state its not under the main foundation of the homeNo where does the contract say detached Garage's or rec rooms are not under the umbrella of the home warranty the contract reads " covered systems and appliances must be located within the main foundation of the home or garage except for exterior well pump, a/c...etc"*** keeps on saying its a guest house to get around the contractI called and tried contacting management but have gotten nowhere besides argument after argument
Iv have to call about warranty issues and *** has failed to help on all three occasionsfirstly our well pump was not working when we first moved in and had no water, we called in a service request and after days of bugging them and no water they finally told me it wasn't covered and I had to find a service tech myselfthey didnt have a problem taking my dollar fee tho and I didnt know they charged me
This is the worst companyAgents are rude, supervisors are robotic and unsympathetic and most importantly they are unable to deliverIt is coming up to a month and our dishwasher is still brokenThey send the worst technicians who are unable to fix anythingPlease never use this company