Have had home warranty for years--for minor issues they respond relatively quick--this issue involves an air conditioner--during the recent heat wave 6/20-6/the a/c was not working called fidelity but they had no contractors available we were told to find one and they would send a reimbursement form--got the form made a appointment for 6/tech shows up gives me a quote for repairs but I have to call authorization number--after being on hold for minutes the tech had to leave---still on hold I called customer service from another phone and was told they could not help--at hours on hold I called a sales number that answered right away and wanted to be connected to a supervisor then got voice mail
Servers for this company is bad I called to complain and asked her supervisor someone call me back it Was not a supervisor and was yelling at me on the phone so I have to call again ask for supervisor explain the problem I have with the service fee gave me in and they did not do anything I consider it to be a advertisement of warranties they offer and customer service *** know what that is
I called Fidelity National Home Warranty to service a request for a damaged pool heaterthe company they chose to send out was unreliable and untrust worthy in my opinionThe piece that was broken on my pool heater was readily available online yet they told me that it was not made anymore and that they could not replace it but for an additional $*** (roughly) could go ahead and do a complete replacementI rejected that offer and simply told the pool company that I would find another means to fix my pool heaterAt this point no service has been renderedI then contacted Fidelity for another issue (plumbing in the interior of the home) and Fidelity informed me that I owed them an additional *** service fee for the pool company and services that were no renderedi payed that additional *** service fee today (7/25/18) but feel that was unethical seeing as how no work was performedRegards, *** ***
It has been two weeks since I put in a service request for my air conditionerThe problem was misdiagnosed by the first company that was sent outThey just topped off the Freon and said it was fixedIt then stopped working again of course and the same company came back out a week later and rediagnosed it as needing a new evaporator coilThey then failed to submit this report to fidelity, so Fidelity saysWe again waited four more days until it was degrees in our houseWe have petsHaving no choice, We spent over $for a mobile AC unit that would cool at least one bedroom for the animals and us to live inThe AC company “never submitted the report”, and fidelity sent out another company to redisgnose the issue againThis company is now also “failing to submit the report” according to fidelityThey have attempted to transfer me to the “acquisitions department” many, many timesI do not believe this department actually existsI’ve held over minutes each time only to be hung up on every timeOur AC is still not anywhere close to getting fixedOh how I wish I’d checked this company out
I closed on a home in Tucson a couple weeks ago, choosing Fidelity over others that I'd had poor experiences with My real estate agent recommended Fidelity Tonight is our first freezing temp night, so I turned on my heat some hours ago to discover it wasn't working I've been back-n-forth with Fidelity to hear that (although it's 'expedited') I should hear from someone within hours * *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** * *** *** *** ** *** *** *** *** *** *** * * * *** *** *** *** * *** *** *** *** ** *** *** *** *** ** ** *** *** *** *** ** * *** *** *** *** * * *
On Saturday, September my water heater at my house, *** *** *** *** ** ***, began to leakIt's located inside my houseI have a home warranty that covers the water heater through Fidelity Home Warranty- *** is the policy/account numberI placed a repair order and called Fidelity Home WarrantyThey contacted several plumbers but were not able to find one available that weekendSince it was an urgent matter, with water flowing onto the floor of my house and causing water damaged, they discussed with me and emailed me information about how to hire a plumber on my own and then seek reimbursement from them afterwardsI was able to find a plumber who was available that eveningI followed Fidelity's exact directionsFidelity stated to call Fidelity when I was with the plumber for authorizationI called Fidelity and Fidelity spoke with my plumber, got his company name and license number, and said to proceed and upload the invoice laterThe cost was $2,to replace t
I purchased a home warranty from Fidelity and filed a claim in Nov to have my dishwasher diagnosed because it was not workingFor every diagnosis there is a $service fee which I paidWhen the technical came he did not diagnose the dishwasher so I called Fidelity and they told me they would authorize a second option at no additional cost to meThe second technician came and diagnosed the issue and submitted a service repair request for $***Fidelity then sent me a check for $*** and said they withheld $** to cover the labor of the second technicianI called repeatedly to try and resolve the issue since I saw told there would be no additional cost to me to have a second opinion, but Fidelity keeps alleging that the $** fee that they withheld from my payout was not a fee I paid, although clearly if I was owed $*** and only received $*** that means I incurred the expenseI would like the help getting my full payout of $***Can you please ask them to send me a $** checkThan
Our tub spout was leaking and broke offFidelity sent a plumber from *** plumbing out to fix itWhen the plumber came out he was very rudeWas hesitant to answer any question, but said that he fixed the issueHe put in a new pipe for the spout, elbow, and lead pipe behind the wall ( I made sure to keep checking in on him, because of how stand ofiish he was, to see what he was doing)I specifically asked him, if there were any leaksHe said he checked and there are no leaksAbout days or so after the supposed repair, I started to see a puddle on my bathroom floor when taking a showerI called *** plumbing back and informed them of the issueThey informed me that I had to contact Fidelity back and do a "recall" ticketI called fidelity back and spoke with a gentleman that was the most polite guy I have talked to at FidelityI informed him of the issue and told him that its leaking so back that there may be structural damage now, because the wall behind the shower in
This company has consistently created more problems (and COSTS) than they've prevented:
Instance #1: A refrigerator tech came out on 6/1/to fix an ice build-upWhile the ice buiwas removed, the technician broke our ice maker in the processThey needed to send out two different techs for a total of THREE TIMES before the issue was fixed 7/17/- OVER A MONTH LATERBest part? I needed to pay for the replacement part(s) that the first tech broke
Instance #2: We submitted a work order request on 7/20/to replace a leaking AC unitSince the leak had the potential to damage our wood floors, I immediately follup with them after submitting the request to request that an expedited emergency request go through as they stated the vendor couldn't come out until 7/24/We had a 6-month old baby and it was over degrees so we couldn't keep the AC offFidelty called me on 7/22/(Saturday) to state that they couldn't get someone out on the weekend, and I stated tha
On 05/02/I call Fidelity home warranty to have services repairedOne service was for my plumbingWhen I spoke to the representative on the phone explain to her all of the issues that I was having the plumbingOne issue was the pipe in the second bathroom rattle whatever the valvesame were turned off or onThere were also issues of sulfur smell coming from the kitchen sink and issues with coming from the master bathroomWhen the plumber came out for the repair on May 5th he was not informed of all the issuesAsk for the plumbing in the bathroom I was told that my warranty would not cover going through a wall only what was to be repaired behind the wallThe technician never went into the kitchen to even check for the sulfur smell and in the bathroom the windows open and the bathroom has been cleaned with bleach so he would not smell the foul odor just by standing thereHe said he would make his report and Fidelity would get back to me on on his foundingWhen I spoke with
I made a claim on my home warranty policy (***) they told me someone would contact me to replace a faulty sump pump under our houseDuring this time they cashed my $** fee for serviceTwo weeks went by and somebody finally got in touch with meThis person came to my home, took one look at the sump pump and said they didn't do the work and leftI called back Fidelity the next day to request service again and again they assured me a technician would be in contactTwo more weeks have gone by and there has been nothingI called them back today to request a full refund for my service fee of $**I first talked to customer service who referred me to sales who then referred me to authorizationsEach person I talked to wanted a full explanation of my storyAfter explaining myself three different times to three different people, I was told they needed to contact the original person who came to my home to ask what their side of the story was and that only after hearing both sides then
We purchased a home on Feb 28,Our AC unit went out about months after buying our homeWe went through our home owners insurance fidelityThey quickly denied us a new unit long story short after fighting it they over turned the denial and agreed to get us a new unit with the condition of us paying for the labor cost which was about *** out of pocketWe were not happy about it but desprate and paid for itWell months after the new unit got installed it went out on usWe contacted fidelity paid our ** dollar fee for someone to come out to tell us it is no longer workingThe compressor and the coil went bad! August is the day our AC unit went out it is now Oct and we have been out of our home (my husband,I and ourchildren) we keep getting the run around and nothing is getting doneWe feel like we have been slapped in the face by fidelity and forgotten aboutWe desperately want our AC unit fixed and want to be back homeWe are to the point where we are
Over the past four months I have been attempting to have my oven repaired as part of our home warranty contractAfter several technicians atttempted repair, eventually Sears certified that the oven was beyond repair and requested replacementFidelity National Home Warranty's Authorizations department say they have approved the replacement and moved the work order to the purchasing departmentEvery time I call for a resolution, I am hung up on while on hold after lengthy delays and not called back despite asking for this if disconnectedI need assistance to enforce my contract with Fidelity and assistance improving customer service
My house's main line clogged on April 16, I called Fidelity warranty and got someone fixed the problemOn April 29, a Sunday, the problem occurred againI called Fidelity and the customer service told me that he would find a plumber on that day and I should not worry about the fee since it occurred again within two weeksThe plumber called me in the afternoonHowever, he told me he could not come on SundayHe could only come on MondaySince the water flowed outside my bathroom and damaged my carpet, I cannot let it alone until MondayI turned off water in my whole house and added some chemicals into the toiletI did see water flow on the groud after thatHowever, I was not sure whether it was because the problem got addressed or it was simply because I turned off the waterWe did not turn on the water until the plumber came on MondayIt is still the same plumber came on April He found no problem and leftHe told us since he did nothing, he did think there would be
We live in *** and our AC broke yesterday, so we filed a claim with FidelityIt's going to be today with temperatures reaching 115+ over the next few daysFidelity assigned us a service contractor that is closed until MondayWe've called times requesting a service contractor opened todayWe've been told everything from the case was escalated to dispatch will call shortly to being hung up on when we requested to speak to a managerThis is the worst customer service we've ever experiencedMeanwhile, we're still waiting for Fidelity to help us and temperatures are rising
Horrible!!!! They find any excuse not to pay Have a faulty electrical panel that needs complete replacing Electrician says it is old, wires are cracked/burnt and "overloaded" for its age Fidelity is focusing on the overloaded piece to avoid paying the claim They refuse to focus on the fact that the panel is simply broken and dangerous Customer service is useless and provides no help
We moved to our new home months agoWhen we moved into our new home, the A/C unit was workingOver the course of the months we have been here, we used the unit several timesOne day, it started leaking and filled our garage with waterThat is when we contacted Fidelity Home Warranty insuranceThe company refuses to cover the A/C repair/replace by stating it is a 'pre-condition'We clearly stated to the insurance that it was a problem that started AFTER we used the A/C for several times, but they dismissed our statements and treated us as liars and cheatersPrior to us moving, we had all HVAC ducts cleaned by a reputable company, so we know that there was no water leakage or dust or anything of that sortWe have a child with asthma, as well as me having high allergies to dust, so keeping a dust/mold free home is essential to our healthWe are Fidelity customers with a fully-paid insurance that covers A/C unitsWe have the right to the servicesInstead, the company dismiss
This is the worst company I think I have ever felt with! Not only are their customerservice agent rude and unprofessional, but their vendors are even worse!! They go and contract out with 2-star rated vendors, who by the way barly speak any english! My dishwasher has been out of service for over a month nowThe first company they sent out was a jokeThe guy complained he couldn't pull out the dishwasher and I had to have it accessibleSo the next day, my handyman stopped by and showed me there were screws still in there and tat was the reason he "couldn't" access the washer! Obviously if he didn't know how to simply pull out the washer, how was he going to repair it? I immediately contacted Fidelity for a new companyThis next company sent out their very rude tech separate times, with new parts each time, and still no repair was doneI have demanded they replace the dishwasher entirety and they simply refuse toThey said now they want to send out a specific fridge air tech to
I have a home warranty contract with Fidelity In May of 2016, I contacted Fidelity because my garage door would not open/close They set up an appointment for *** *** *** *** to come to my house I paid the $fee *** determined that just a small part needed to be replaced and not the whole opener They replaced it and the garage door worked In September of 2016, the garage door failed again I called Fidelity again*** came out They said that the same part needed to be replaced again and that the garage door opener did not need replacing They replaced the part, it worked again My garage door failed again on 6/10/ I called Fidelity They said they would need to charge me a $fee for a company to come out and take a look at it Obviously, I have a broken garage door that is being temporarily fixed every time someone comes out
I decided I couldn't be strung along like this I called an independent garage door company They said it was C
Fidelity Home Warranty sent a technician to address a kitchen sink stoppage issueTheir plumber was not able to resolve the issue with the claim that a clean out needed to be installedRather than install the clean out $**, I located another plumber who was able to resolve the matter in the same wayNow Fidelity wants to charge me for a $** service fee
Have had home warranty for years--for minor issues they respond relatively quick--this issue involves an air conditioner--during the recent heat wave 6/20-6/the a/c was not working called fidelity but they had no contractors available we were told to find one and they would send a reimbursement form--got the form made a appointment for 6/tech shows up gives me a quote for repairs but I have to call authorization number--after being on hold for minutes the tech had to leave---still on hold I called customer service from another phone and was told they could not help--at hours on hold I called a sales number that answered right away and wanted to be connected to a supervisor then got voice mail
Servers for this company is bad I called to complain and asked her supervisor someone call me back it Was not a supervisor and was yelling at me on the phone so I have to call again ask for supervisor explain the problem I have with the service fee gave me in and they did not do anything I consider it to be a advertisement of warranties they offer and customer service *** know what that is
I called Fidelity National Home Warranty to service a request for a damaged pool heaterthe company they chose to send out was unreliable and untrust worthy in my opinionThe piece that was broken on my pool heater was readily available online yet they told me that it was not made anymore and that they could not replace it but for an additional $*** (roughly) could go ahead and do a complete replacementI rejected that offer and simply told the pool company that I would find another means to fix my pool heaterAt this point no service has been renderedI then contacted Fidelity for another issue (plumbing in the interior of the home) and Fidelity informed me that I owed them an additional *** service fee for the pool company and services that were no renderedi payed that additional *** service fee today (7/25/18) but feel that was unethical seeing as how no work was performedRegards, *** ***
It has been two weeks since I put in a service request for my air conditionerThe problem was misdiagnosed by the first company that was sent outThey just topped off the Freon and said it was fixedIt then stopped working again of course and the same company came back out a week later and rediagnosed it as needing a new evaporator coilThey then failed to submit this report to fidelity, so Fidelity saysWe again waited four more days until it was degrees in our houseWe have petsHaving no choice, We spent over $for a mobile AC unit that would cool at least one bedroom for the animals and us to live inThe AC company “never submitted the report”, and fidelity sent out another company to redisgnose the issue againThis company is now also “failing to submit the report” according to fidelityThey have attempted to transfer me to the “acquisitions department” many, many timesI do not believe this department actually existsI’ve held over minutes each time only to be hung up on every timeOur AC is still not anywhere close to getting fixedOh how I wish I’d checked this company out
I closed on a home in Tucson a couple weeks ago, choosing Fidelity over others that I'd had poor experiences with My real estate agent recommended Fidelity Tonight is our first freezing temp night, so I turned on my heat some hours ago to discover it wasn't working I've been back-n-forth with Fidelity to hear that (although it's 'expedited') I should hear from someone within hours * *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** * *** *** *** ** *** *** *** *** *** *** * * * *** *** *** *** * *** *** *** *** ** *** *** *** *** ** ** *** *** *** *** ** * *** *** *** *** * * *
On Saturday, September my water heater at my house, *** *** *** *** ** ***, began to leakIt's located inside my houseI have a home warranty that covers the water heater through Fidelity Home Warranty- *** is the policy/account numberI placed a repair order and called Fidelity Home WarrantyThey contacted several plumbers but were not able to find one available that weekendSince it was an urgent matter, with water flowing onto the floor of my house and causing water damaged, they discussed with me and emailed me information about how to hire a plumber on my own and then seek reimbursement from them afterwardsI was able to find a plumber who was available that eveningI followed Fidelity's exact directionsFidelity stated to call Fidelity when I was with the plumber for authorizationI called Fidelity and Fidelity spoke with my plumber, got his company name and license number, and said to proceed and upload the invoice laterThe cost was $2,to replace t
I purchased a home warranty from Fidelity and filed a claim in Nov to have my dishwasher diagnosed because it was not workingFor every diagnosis there is a $service fee which I paidWhen the technical came he did not diagnose the dishwasher so I called Fidelity and they told me they would authorize a second option at no additional cost to meThe second technician came and diagnosed the issue and submitted a service repair request for $***Fidelity then sent me a check for $*** and said they withheld $** to cover the labor of the second technicianI called repeatedly to try and resolve the issue since I saw told there would be no additional cost to me to have a second opinion, but Fidelity keeps alleging that the $** fee that they withheld from my payout was not a fee I paid, although clearly if I was owed $*** and only received $*** that means I incurred the expenseI would like the help getting my full payout of $***Can you please ask them to send me a $** checkThan
Our tub spout was leaking and broke offFidelity sent a plumber from *** plumbing out to fix itWhen the plumber came out he was very rudeWas hesitant to answer any question, but said that he fixed the issueHe put in a new pipe for the spout, elbow, and lead pipe behind the wall ( I made sure to keep checking in on him, because of how stand ofiish he was, to see what he was doing)I specifically asked him, if there were any leaksHe said he checked and there are no leaksAbout days or so after the supposed repair, I started to see a puddle on my bathroom floor when taking a showerI called *** plumbing back and informed them of the issueThey informed me that I had to contact Fidelity back and do a "recall" ticketI called fidelity back and spoke with a gentleman that was the most polite guy I have talked to at FidelityI informed him of the issue and told him that its leaking so back that there may be structural damage now, because the wall behind the shower in
This company has consistently created more problems (and COSTS) than they've prevented:
Instance #1: A refrigerator tech came out on 6/1/to fix an ice build-upWhile the ice buiwas removed, the technician broke our ice maker in the processThey needed to send out two different techs for a total of THREE TIMES before the issue was fixed 7/17/- OVER A MONTH LATERBest part? I needed to pay for the replacement part(s) that the first tech broke
Instance #2: We submitted a work order request on 7/20/to replace a leaking AC unitSince the leak had the potential to damage our wood floors, I immediately follup with them after submitting the request to request that an expedited emergency request go through as they stated the vendor couldn't come out until 7/24/We had a 6-month old baby and it was over degrees so we couldn't keep the AC offFidelty called me on 7/22/(Saturday) to state that they couldn't get someone out on the weekend, and I stated tha
On 05/02/I call Fidelity home warranty to have services repairedOne service was for my plumbingWhen I spoke to the representative on the phone explain to her all of the issues that I was having the plumbingOne issue was the pipe in the second bathroom rattle whatever the valvesame were turned off or onThere were also issues of sulfur smell coming from the kitchen sink and issues with coming from the master bathroomWhen the plumber came out for the repair on May 5th he was not informed of all the issuesAsk for the plumbing in the bathroom I was told that my warranty would not cover going through a wall only what was to be repaired behind the wallThe technician never went into the kitchen to even check for the sulfur smell and in the bathroom the windows open and the bathroom has been cleaned with bleach so he would not smell the foul odor just by standing thereHe said he would make his report and Fidelity would get back to me on on his foundingWhen I spoke with
I made a claim on my home warranty policy (***) they told me someone would contact me to replace a faulty sump pump under our houseDuring this time they cashed my $** fee for serviceTwo weeks went by and somebody finally got in touch with meThis person came to my home, took one look at the sump pump and said they didn't do the work and leftI called back Fidelity the next day to request service again and again they assured me a technician would be in contactTwo more weeks have gone by and there has been nothingI called them back today to request a full refund for my service fee of $**I first talked to customer service who referred me to sales who then referred me to authorizationsEach person I talked to wanted a full explanation of my storyAfter explaining myself three different times to three different people, I was told they needed to contact the original person who came to my home to ask what their side of the story was and that only after hearing both sides then
We purchased a home on Feb 28,Our AC unit went out about months after buying our homeWe went through our home owners insurance fidelityThey quickly denied us a new unit long story short after fighting it they over turned the denial and agreed to get us a new unit with the condition of us paying for the labor cost which was about *** out of pocketWe were not happy about it but desprate and paid for itWell months after the new unit got installed it went out on usWe contacted fidelity paid our ** dollar fee for someone to come out to tell us it is no longer workingThe compressor and the coil went bad! August is the day our AC unit went out it is now Oct and we have been out of our home (my husband,I and ourchildren) we keep getting the run around and nothing is getting doneWe feel like we have been slapped in the face by fidelity and forgotten aboutWe desperately want our AC unit fixed and want to be back homeWe are to the point where we are
Over the past four months I have been attempting to have my oven repaired as part of our home warranty contractAfter several technicians atttempted repair, eventually Sears certified that the oven was beyond repair and requested replacementFidelity National Home Warranty's Authorizations department say they have approved the replacement and moved the work order to the purchasing departmentEvery time I call for a resolution, I am hung up on while on hold after lengthy delays and not called back despite asking for this if disconnectedI need assistance to enforce my contract with Fidelity and assistance improving customer service
My house's main line clogged on April 16, I called Fidelity warranty and got someone fixed the problemOn April 29, a Sunday, the problem occurred againI called Fidelity and the customer service told me that he would find a plumber on that day and I should not worry about the fee since it occurred again within two weeksThe plumber called me in the afternoonHowever, he told me he could not come on SundayHe could only come on MondaySince the water flowed outside my bathroom and damaged my carpet, I cannot let it alone until MondayI turned off water in my whole house and added some chemicals into the toiletI did see water flow on the groud after thatHowever, I was not sure whether it was because the problem got addressed or it was simply because I turned off the waterWe did not turn on the water until the plumber came on MondayIt is still the same plumber came on April He found no problem and leftHe told us since he did nothing, he did think there would be
We live in *** and our AC broke yesterday, so we filed a claim with FidelityIt's going to be today with temperatures reaching 115+ over the next few daysFidelity assigned us a service contractor that is closed until MondayWe've called times requesting a service contractor opened todayWe've been told everything from the case was escalated to dispatch will call shortly to being hung up on when we requested to speak to a managerThis is the worst customer service we've ever experiencedMeanwhile, we're still waiting for Fidelity to help us and temperatures are rising
Horrible!!!! They find any excuse not to pay Have a faulty electrical panel that needs complete replacing Electrician says it is old, wires are cracked/burnt and "overloaded" for its age Fidelity is focusing on the overloaded piece to avoid paying the claim They refuse to focus on the fact that the panel is simply broken and dangerous Customer service is useless and provides no help
We moved to our new home months agoWhen we moved into our new home, the A/C unit was workingOver the course of the months we have been here, we used the unit several timesOne day, it started leaking and filled our garage with waterThat is when we contacted Fidelity Home Warranty insuranceThe company refuses to cover the A/C repair/replace by stating it is a 'pre-condition'We clearly stated to the insurance that it was a problem that started AFTER we used the A/C for several times, but they dismissed our statements and treated us as liars and cheatersPrior to us moving, we had all HVAC ducts cleaned by a reputable company, so we know that there was no water leakage or dust or anything of that sortWe have a child with asthma, as well as me having high allergies to dust, so keeping a dust/mold free home is essential to our healthWe are Fidelity customers with a fully-paid insurance that covers A/C unitsWe have the right to the servicesInstead, the company dismiss
This is the worst company I think I have ever felt with! Not only are their customerservice agent rude and unprofessional, but their vendors are even worse!! They go and contract out with 2-star rated vendors, who by the way barly speak any english! My dishwasher has been out of service for over a month nowThe first company they sent out was a jokeThe guy complained he couldn't pull out the dishwasher and I had to have it accessibleSo the next day, my handyman stopped by and showed me there were screws still in there and tat was the reason he "couldn't" access the washer! Obviously if he didn't know how to simply pull out the washer, how was he going to repair it? I immediately contacted Fidelity for a new companyThis next company sent out their very rude tech separate times, with new parts each time, and still no repair was doneI have demanded they replace the dishwasher entirety and they simply refuse toThey said now they want to send out a specific fridge air tech to
I have a home warranty contract with Fidelity In May of 2016, I contacted Fidelity because my garage door would not open/close They set up an appointment for *** *** *** *** to come to my house I paid the $fee *** determined that just a small part needed to be replaced and not the whole opener They replaced it and the garage door worked In September of 2016, the garage door failed again I called Fidelity again*** came out They said that the same part needed to be replaced again and that the garage door opener did not need replacing They replaced the part, it worked again My garage door failed again on 6/10/ I called Fidelity They said they would need to charge me a $fee for a company to come out and take a look at it Obviously, I have a broken garage door that is being temporarily fixed every time someone comes out
I decided I couldn't be strung along like this I called an independent garage door company They said it was C
Fidelity Home Warranty sent a technician to address a kitchen sink stoppage issueTheir plumber was not able to resolve the issue with the claim that a clean out needed to be installedRather than install the clean out $**, I located another plumber who was able to resolve the matter in the same wayNow Fidelity wants to charge me for a $** service fee