I currently have a single family Pstandard plan for ArizonaUnder Plumbing Systems area of the contract, it states, "...repair of leaks and breaks in water, waste, vent, or gas lines within the perimeter of the main foundation of the home or garage - shower/tub valves/diverters/basket strainers - angle stops - gate valves - waste and stop valves - toilet tanks, bowls, and working mechanisms." Not covered is anything to do with sprinkler systemI am attaching the service request that I submitted that stated Plumbing issue, and from dropdown, I selected Valve Leaking - Controllable...although the water leak is uncontrollable and constantThen I wrote the physical location of this valve as 'Outside' in descriptionFidelity Home Warranty dispatched a contractor names*** *** to the locationThe technician described fault as a valve that operates my sprinkler system which is FALSEThe valve is part of my main water line that comes from the inside of my houseAnd although the v
The sub-zero fridge in our house sprung a leak two months into the warranty period on our new home (Fidelity National Home Warranty)After calling Fidelity, they initially assigned us to one provider who had a one star rating over timesI called to complain and we were switched to another Fidelity conspirator, *** *** *** ***They sent out a repair guy who was entirely clueless and absolutely reeked of cigarettesIt was as if he just smoked a full pack in the truck before knocking on the doorWhen he came in to take a look, he proceeded to tell me that we did NOT have a water leak in the fridgeThis is despite the fact that the leak stopped when the valve to the water line to the fridge was turned offHe squirted some silicone in a corner and said if that did not fix it, then it would be an issue with the insulation, which true to the conspiratorial form between *** *** *** ***and Fidelity, leads to a decision that future work is not cover
Fidelity National Warranty sent a bias plumber to my residence to absolve a leakThe plumbing company did not conduct proper workmanshipThey diagnosed the problem incorrectlyI have called numerous times to Fidelity to disputeI have been placed on hold for over hours and no one will come backI spoke with a representative named *** and she keeps placing me on hold and then hanging up on me
am writing in regards to work order *** with *** *** ***On May 16th I requested a service call for what I believed to be an issue with my ***Hot water was coming out of my cold water faucet First the service agent placed the wrong type a call for a water heater repair/leakWhen contacted on May 17th it was quickly determined I needed a leak detection *** *** called, came out, did a partial leak detection on May 17th I contacted *** on May 17th when *** was still at my home because *** stated that they would do the repair but 100% of the time they are called back out to do another repair and that they could do a reroute for $ I contacted *** at once and was assured that once they received the report from *** I would be contacted and we could discuss further options and to expect a call by the next morningI then waited days, I called daily and was told that there was no reportMeanwhile, I had no hot waterOver the week
Plumbing issue The first guy they sent out was just a kid, besides looking like a year old had done the repair, it lasted only a couple of days The next call we made we kindly requested they send out someone with a bit more experience They sent the same kid 2nd fix did not last but a day It is now spewing water into the air, not just the leak that it was when we originally called in for service we have had to shut the water off we have now been told that the contractor will not come back and the warranty company says that the repair is not covered and that the original service should not have been done and now won't cover to have the fix - fixed asked to speak to supervisor/management - they will not budge, we are stuck
Servers for this company is bad I called to complain and asked her supervisor someone call me back it Was not a supervisor and was yelling at me on the phone so I have to call again ask for supervisor explain the problem I have with the service fee gave me in and they did not do anything I consider it to be a advertisement of warranties they offer and customer service *** know what that is
I have a valid Home Warranty contractMy Furnace and Air Conditioning components need to be repaired/replacedThese repairs and replacements are covered under my warrantyI have provided the appropriate contractor estimates as required by my policyFidelity is dragging their feet, delaying, and failing to respond timely to my questionsWe have now been without air conditioning in a home with two young children during the summer for nearly monthsFidelity now has gone silent - no response for more than weekIn addition to these issues, despite having received previous authorization for refrigerant replacement (which I paid for out of pocket) Fidelity has not reimbursed me (a reimbursable cost per the contract)I'm out hundreds of dollars and still have an A/C system which is malfunctioning
Fidelity Home Warranty sent a technician to address a kitchen sink stoppage issueTheir plumber was not able to resolve the issue with the claim that a clean out needed to be installedRather than install the clean out $**, I located another plumber who was able to resolve the matter in the same wayNow Fidelity wants to charge me for a $** service fee
I contacted Fidelity National Home Warranty due to a slab leak in my houseThey first sent me a company that does not resolve slab leaks and that company tried to refresh me to a friend of hisThe second company they sent also did not perform slab leak repairsAfter call ing complain again, they sent a third company that does do slab leaksAfter researching this company, *** *** ***, I learned through the Revdex.com and through reviews online that the family member employees were convicted and sent to prison for breaking into homes that they servicedI had to go with a plumbing company that I chose to get this repaired quickly since I had no water in the house for my familyI called them back to request $*** of reimbursement for the plumbing repairs that have cost me over $***My warranty will only cover $***They informed me that because I did not use their people that they would not cover any expenseI Spoke with *** *** , who stated that she was a senior mana
Fidelity National Warranty sent a bias plumber to my residence to absolve a leakThe plumbing company did not conduct proper workmanshipThey diagnosed the problem incorrectlyI have called numerous times to Fidelity to disputeI have been placed on hold for over hours and no one will come backI spoke with a representative named *** and she keeps placing me on hold and then hanging up on me
$Service Fee Dispute In the month of January I called Fidelity National Home Warranty (FNHW) to repair my doorbellFNHW contracted *** *** to perform this service, and this company failed to do soVia telephone,I brought this to the attention of FNHW on numerous occasions, but to no availToday I spoke with a FNHW representative again, and she told me that I couldn't dispute the $service feeTo-date I have declined to pay this service fee, but now I cannot receive any other service from FNHW -- until paidHere is the reason why I dispute the $service fee request, as filed on Yelp review: Over-Pricing and Under-Performing Experience: Two items: Doorbell and AC socket: AC Socket -- I was billed $for the installation of an AC socket in my crawling-space that took about minutes to installWhen I requested the price be reduced, *** disagreed but in the end threw $dollars on my table and left, seemingly indignantI was willing to have paid him for an hour's
Below is a copy of the letter that we forwarded to the ** rep in regards to our complaints ( I did remove names as your websites directs to not include personally identifiable information)It will explain in detail what our issues have beenSince this letter was sent to the Rep, we have had a couple of conversations with her and several emailsWe had to fix our pool pump on our own as our pool had turned green and was becoming a health hazardHer initial response was that she was not sure she could help us as that did not fit their protocol, but requested that we forward her the receipts and she would look into itSince then, she has agreed to reimburse us for service call fees and our purchases, and has also stated we would either be compensated $*** for drywall damage for our garage, or have the garage company come out to repairWe have not received any reimbursement and no one has come out to repair anythingAll we are requesting is to be reimbursed for what they have already
I have Fidelity Home WarrantyI have a leaky pipe inside my wallsI had a plumber sent by warranty on 12/1/to check out wallsPlumber asks when house was builtI told him 1979, after absestos was bannedHe takes it and writes it incorrectly as 1977, when asbestos was not banned (absestos banned late 1977)Due to this error, he was requiring that asbestos testing was requiredI called the home warranty to tell them there was a mistake, that he had the wrong yearI have submitted documents to the home warranty companyI submitted these documents 12/2/and was supposed to receive a call backI resubmitted documents on 12/and 12/and had never received a call backI called the company again to see if they received the documents and reviewed themIt appeared that they have not as every person I got in contact with had a different storyI had a rude person named *** give me attitude when I inquired about the process of authorizationI have had the Real Estate agent c
I purchased my home on June 29th of this yearAlong with the home we purchased a home warranty for the ac heating and cooling unitWe completed inspection on the ac with a licensed contractor on 06/13/17, he stated everything was in good working orderOn July 10th or ac unit stopped working properly and called it in to fidelityThey sent out a contractor and said something was unplugged, plugged it in, went on his wayCalled them back a few days later due to the same issues as before and this time he said it had to be replaced due to the age of the acSend it back to fidelity for approvalToday is 08/28/17, I have been getting the run around ever sinceThey cannot give me a straight answer anytime I callOne person tells me he's working on thework order, call back a few days later and they tell me it's been deniedCall back a few days later they tell me it's pendingI'm in Bakersfield, caOur temp are reaching degreesI just want my ac fixedPlease
I purchased a warranty with Pool/SPA coverage My SPA stopped working, now Fidelity National Home Warranty says it is not covered It is completely dishonest to take money than not provide coverage if something breaks Don't do business with this company!
I asked for my money back and never got a reply backBeen over a weekI found a better place and just asking to get my money backThey have the worse customer service I ever in countedNever reply and when I wanted service and said exactly what I wanted they refused service and sent someone out anywayIt took an hrto get my money back so I am going to another company
We moved to our new home months agoWhen we moved into our new home, the A/C unit was workingOver the course of the months we have been here, we used the unit several timesOne day, it started leaking and filled our garage with waterThat is when we contacted Fidelity Home Warranty insuranceThe company refuses to cover the A/C repair/replace by stating it is a 'pre-condition'We clearly stated to the insurance that it was a problem that started AFTER we used the A/C for several times, but they dismissed our statements and treated us as liars and cheatersPrior to us moving, we had all HVAC ducts cleaned by a reputable company, so we know that there was no water leakage or dust or anything of that sortWe have a child with asthma, as well as me having high allergies to dust, so keeping a dust/mold free home is essential to our healthWe are Fidelity customers with a fully-paid insurance that covers A/C unitsWe have the right to the servicesInstead, the company dismiss
I have a home warranty contract with Fidelity In May of 2016, I contacted Fidelity because my garage door would not open/close They set up an appointment for *** *** *** *** to come to my house I paid the $fee *** determined that just a small part needed to be replaced and not the whole opener They replaced it and the garage door worked In September of 2016, the garage door failed again I called Fidelity again*** came out They said that the same part needed to be replaced again and that the garage door opener did not need replacing They replaced the part, it worked again My garage door failed again on 6/10/ I called Fidelity They said they would need to charge me a $fee for a company to come out and take a look at it Obviously, I have a broken garage door that is being temporarily fixed every time someone comes out
I decided I couldn't be strung along like this I called an independent garage door company They said it was C
We recently purchased a home in Arizona where Fidelity National Home Warranty was contracted with a policy to cover any in home defects for year after purchase Within weeks of closing our refrigerator AND washing machine stopped working Fidelity sent out someone to give an estimate and he reported back to Fidelity pre-existing conditions were the underlying problem for the appliances and that Fidelity would not stand behind them Our Realtor said all appliances were in working order The seller said the appliances were in working order Our Home Inspector said the appliances were in working order yet Fidelity is indicating pre-existing condition and will not honor their policy Also, their policy states that they will not cover pre-existing conditions unless the were not known at the time of purchase As the buyer, we did not know of such defects Our realtor, seller and home inspector all indicated working appliances Yet Fidelity is claiming otherwise They do not honor their policy and find loopholes not to pay claims They are not a company worth the A+ rating the Revdex.com is giving them on this website Don't use them Find a company that will actually STAND BEHIND the customer they represent! Fidelity National Home Warranty does not
I currently have a single family Pstandard plan for ArizonaUnder Plumbing Systems area of the contract, it states, "...repair of leaks and breaks in water, waste, vent, or gas lines within the perimeter of the main foundation of the home or garage - shower/tub valves/diverters/basket strainers - angle stops - gate valves - waste and stop valves - toilet tanks, bowls, and working mechanisms." Not covered is anything to do with sprinkler systemI am attaching the service request that I submitted that stated Plumbing issue, and from dropdown, I selected Valve Leaking - Controllable...although the water leak is uncontrollable and constantThen I wrote the physical location of this valve as 'Outside' in descriptionFidelity Home Warranty dispatched a contractor names*** *** to the locationThe technician described fault as a valve that operates my sprinkler system which is FALSEThe valve is part of my main water line that comes from the inside of my houseAnd although the v
The sub-zero fridge in our house sprung a leak two months into the warranty period on our new home (Fidelity National Home Warranty)After calling Fidelity, they initially assigned us to one provider who had a one star rating over timesI called to complain and we were switched to another Fidelity conspirator, *** *** *** ***They sent out a repair guy who was entirely clueless and absolutely reeked of cigarettesIt was as if he just smoked a full pack in the truck before knocking on the doorWhen he came in to take a look, he proceeded to tell me that we did NOT have a water leak in the fridgeThis is despite the fact that the leak stopped when the valve to the water line to the fridge was turned offHe squirted some silicone in a corner and said if that did not fix it, then it would be an issue with the insulation, which true to the conspiratorial form between *** *** *** ***and Fidelity, leads to a decision that future work is not cover
Fidelity National Warranty sent a bias plumber to my residence to absolve a leakThe plumbing company did not conduct proper workmanshipThey diagnosed the problem incorrectlyI have called numerous times to Fidelity to disputeI have been placed on hold for over hours and no one will come backI spoke with a representative named *** and she keeps placing me on hold and then hanging up on me
am writing in regards to work order *** with *** *** ***On May 16th I requested a service call for what I believed to be an issue with my ***Hot water was coming out of my cold water faucet First the service agent placed the wrong type a call for a water heater repair/leakWhen contacted on May 17th it was quickly determined I needed a leak detection *** *** called, came out, did a partial leak detection on May 17th I contacted *** on May 17th when *** was still at my home because *** stated that they would do the repair but 100% of the time they are called back out to do another repair and that they could do a reroute for $ I contacted *** at once and was assured that once they received the report from *** I would be contacted and we could discuss further options and to expect a call by the next morningI then waited days, I called daily and was told that there was no reportMeanwhile, I had no hot waterOver the week
Plumbing issue The first guy they sent out was just a kid, besides looking like a year old had done the repair, it lasted only a couple of days The next call we made we kindly requested they send out someone with a bit more experience They sent the same kid 2nd fix did not last but a day It is now spewing water into the air, not just the leak that it was when we originally called in for service we have had to shut the water off we have now been told that the contractor will not come back and the warranty company says that the repair is not covered and that the original service should not have been done and now won't cover to have the fix - fixed asked to speak to supervisor/management - they will not budge, we are stuck
Servers for this company is bad I called to complain and asked her supervisor someone call me back it Was not a supervisor and was yelling at me on the phone so I have to call again ask for supervisor explain the problem I have with the service fee gave me in and they did not do anything I consider it to be a advertisement of warranties they offer and customer service *** know what that is
I have a valid Home Warranty contractMy Furnace and Air Conditioning components need to be repaired/replacedThese repairs and replacements are covered under my warrantyI have provided the appropriate contractor estimates as required by my policyFidelity is dragging their feet, delaying, and failing to respond timely to my questionsWe have now been without air conditioning in a home with two young children during the summer for nearly monthsFidelity now has gone silent - no response for more than weekIn addition to these issues, despite having received previous authorization for refrigerant replacement (which I paid for out of pocket) Fidelity has not reimbursed me (a reimbursable cost per the contract)I'm out hundreds of dollars and still have an A/C system which is malfunctioning
Fidelity Home Warranty sent a technician to address a kitchen sink stoppage issueTheir plumber was not able to resolve the issue with the claim that a clean out needed to be installedRather than install the clean out $**, I located another plumber who was able to resolve the matter in the same wayNow Fidelity wants to charge me for a $** service fee
I contacted Fidelity National Home Warranty due to a slab leak in my houseThey first sent me a company that does not resolve slab leaks and that company tried to refresh me to a friend of hisThe second company they sent also did not perform slab leak repairsAfter call ing complain again, they sent a third company that does do slab leaksAfter researching this company, *** *** ***, I learned through the Revdex.com and through reviews online that the family member employees were convicted and sent to prison for breaking into homes that they servicedI had to go with a plumbing company that I chose to get this repaired quickly since I had no water in the house for my familyI called them back to request $*** of reimbursement for the plumbing repairs that have cost me over $***My warranty will only cover $***They informed me that because I did not use their people that they would not cover any expenseI Spoke with *** *** , who stated that she was a senior mana
Fidelity National Warranty sent a bias plumber to my residence to absolve a leakThe plumbing company did not conduct proper workmanshipThey diagnosed the problem incorrectlyI have called numerous times to Fidelity to disputeI have been placed on hold for over hours and no one will come backI spoke with a representative named *** and she keeps placing me on hold and then hanging up on me
$Service Fee Dispute In the month of January I called Fidelity National Home Warranty (FNHW) to repair my doorbellFNHW contracted *** *** to perform this service, and this company failed to do soVia telephone,I brought this to the attention of FNHW on numerous occasions, but to no availToday I spoke with a FNHW representative again, and she told me that I couldn't dispute the $service feeTo-date I have declined to pay this service fee, but now I cannot receive any other service from FNHW -- until paidHere is the reason why I dispute the $service fee request, as filed on Yelp review: Over-Pricing and Under-Performing Experience: Two items: Doorbell and AC socket: AC Socket -- I was billed $for the installation of an AC socket in my crawling-space that took about minutes to installWhen I requested the price be reduced, *** disagreed but in the end threw $dollars on my table and left, seemingly indignantI was willing to have paid him for an hour's
Below is a copy of the letter that we forwarded to the ** rep in regards to our complaints ( I did remove names as your websites directs to not include personally identifiable information)It will explain in detail what our issues have beenSince this letter was sent to the Rep, we have had a couple of conversations with her and several emailsWe had to fix our pool pump on our own as our pool had turned green and was becoming a health hazardHer initial response was that she was not sure she could help us as that did not fit their protocol, but requested that we forward her the receipts and she would look into itSince then, she has agreed to reimburse us for service call fees and our purchases, and has also stated we would either be compensated $*** for drywall damage for our garage, or have the garage company come out to repairWe have not received any reimbursement and no one has come out to repair anythingAll we are requesting is to be reimbursed for what they have already
I have Fidelity Home WarrantyI have a leaky pipe inside my wallsI had a plumber sent by warranty on 12/1/to check out wallsPlumber asks when house was builtI told him 1979, after absestos was bannedHe takes it and writes it incorrectly as 1977, when asbestos was not banned (absestos banned late 1977)Due to this error, he was requiring that asbestos testing was requiredI called the home warranty to tell them there was a mistake, that he had the wrong yearI have submitted documents to the home warranty companyI submitted these documents 12/2/and was supposed to receive a call backI resubmitted documents on 12/and 12/and had never received a call backI called the company again to see if they received the documents and reviewed themIt appeared that they have not as every person I got in contact with had a different storyI had a rude person named *** give me attitude when I inquired about the process of authorizationI have had the Real Estate agent c
I purchased my home on June 29th of this yearAlong with the home we purchased a home warranty for the ac heating and cooling unitWe completed inspection on the ac with a licensed contractor on 06/13/17, he stated everything was in good working orderOn July 10th or ac unit stopped working properly and called it in to fidelityThey sent out a contractor and said something was unplugged, plugged it in, went on his wayCalled them back a few days later due to the same issues as before and this time he said it had to be replaced due to the age of the acSend it back to fidelity for approvalToday is 08/28/17, I have been getting the run around ever sinceThey cannot give me a straight answer anytime I callOne person tells me he's working on thework order, call back a few days later and they tell me it's been deniedCall back a few days later they tell me it's pendingI'm in Bakersfield, caOur temp are reaching degreesI just want my ac fixedPlease
I purchased a warranty with Pool/SPA coverage My SPA stopped working, now Fidelity National Home Warranty says it is not covered It is completely dishonest to take money than not provide coverage if something breaks Don't do business with this company!
I asked for my money back and never got a reply backBeen over a weekI found a better place and just asking to get my money backThey have the worse customer service I ever in countedNever reply and when I wanted service and said exactly what I wanted they refused service and sent someone out anywayIt took an hrto get my money back so I am going to another company
We moved to our new home months agoWhen we moved into our new home, the A/C unit was workingOver the course of the months we have been here, we used the unit several timesOne day, it started leaking and filled our garage with waterThat is when we contacted Fidelity Home Warranty insuranceThe company refuses to cover the A/C repair/replace by stating it is a 'pre-condition'We clearly stated to the insurance that it was a problem that started AFTER we used the A/C for several times, but they dismissed our statements and treated us as liars and cheatersPrior to us moving, we had all HVAC ducts cleaned by a reputable company, so we know that there was no water leakage or dust or anything of that sortWe have a child with asthma, as well as me having high allergies to dust, so keeping a dust/mold free home is essential to our healthWe are Fidelity customers with a fully-paid insurance that covers A/C unitsWe have the right to the servicesInstead, the company dismiss
I have a home warranty contract with Fidelity In May of 2016, I contacted Fidelity because my garage door would not open/close They set up an appointment for *** *** *** *** to come to my house I paid the $fee *** determined that just a small part needed to be replaced and not the whole opener They replaced it and the garage door worked In September of 2016, the garage door failed again I called Fidelity again*** came out They said that the same part needed to be replaced again and that the garage door opener did not need replacing They replaced the part, it worked again My garage door failed again on 6/10/ I called Fidelity They said they would need to charge me a $fee for a company to come out and take a look at it Obviously, I have a broken garage door that is being temporarily fixed every time someone comes out
I decided I couldn't be strung along like this I called an independent garage door company They said it was C
We recently purchased a home in Arizona where Fidelity National Home Warranty was contracted with a policy to cover any in home defects for year after purchase Within weeks of closing our refrigerator AND washing machine stopped working Fidelity sent out someone to give an estimate and he reported back to Fidelity pre-existing conditions were the underlying problem for the appliances and that Fidelity would not stand behind them Our Realtor said all appliances were in working order The seller said the appliances were in working order Our Home Inspector said the appliances were in working order yet Fidelity is indicating pre-existing condition and will not honor their policy Also, their policy states that they will not cover pre-existing conditions unless the were not known at the time of purchase As the buyer, we did not know of such defects Our realtor, seller and home inspector all indicated working appliances Yet Fidelity is claiming otherwise They do not honor their policy and find loopholes not to pay claims They are not a company worth the A+ rating the Revdex.com is giving them on this website Don't use them Find a company that will actually STAND BEHIND the customer they represent! Fidelity National Home Warranty does not
Our air conditioner has been broke for monthsNo follow through from Fidelity